10 COMPLAINTS with the 2022 - 2025 Lexus NX according to owners

[@sszzzzxx4702]

12v battery died after one year in my 23 nx350h (in this year's mild Canadian winter). Replaced by dealer and now I installed a NOCO trickle charger like LSFT did. Thanks LSFT!

[@lsft]

Do you drive short distances?

[@sszzzzxx4702]

7800km in 12 month, mostly 3-5km-ish local driving@@lsft

[@lsft]

@@sszzzzxx4702 yes that's short distances. It's recommended to at least have the car running for at least 20 mins for every start. CAA Auto Advice say that driving your car for 20-30 minutes will help. Short distance trips may not be enough to get a full charge so be sure to check your driving time.

[@sszzzzxx4702]

Seems a hybrid specific issue. My 10 year old highlander is driven even less, but no problem at all (has a 5 year old Costco 12v battery in it). Of course it has much less electronics and connectivity vs. the nx. I think they have to beef up the battery in hybrid.@@lsft

[@lsft]

@@sszzzzxx4702 The replacement battery that they provided was a bigger battery and better CCA. I have trickle charged my car twice since it got replaced and it still took 2.5 hrs to fully charge the battery on one time. That was about a month after it got replaced. Over time if the delta of the 12V is always lower every single time you start your car, at one point there is no more juice to start the car.

[@MrOktsx]

I have a '24 NX 350h, Japan made. My only real complaint so far is the lower edge of the doors hold mud and dirt. They should seal at the bottom of the vehicle, like my previous vehicle did ('17 Mazda CX-5 GT AWD).

[@lsft]

They put the seal higher on the door with the body. This has been the same design in the first gen NX as well. Not sure why it was done that way. Wonder if we add a weather seal strip on the black plastic and if that will help reduce the mud and dirt?

[@MrOktsx]

I added the front and rear mud guards. This made absolutely no difference in mud/dirt collecting at bottom edge of doors.

[@lsft]

@@MrOktsx Yeah.. it doesn't make that big of a difference. Wonder what would happen without them. I should help prevent rocks hitting the undercarriage.

[@livingstone2k1]

I have a made in Canada NX. I don't have the shaky mirror, or crooked seats, or battery issues, or wiper issues, or any of the issues others have complained about. My NX was assembled in May 2022 and delivered in June 2022. I don't think the Canada plant gets enough credit for its work and it's always getting knocked for poor quality. That simply is not the case. Are there occasional cars with defects? Yes. But so also with Japanese assembled cars! Knocking an entire plant because of some issues doesn't seem fair in my opinion. The plant is verified to the highest standards of quality by Lexus itself. That's good enough for me.

[@andys1548]

Not a defect or anything but I'm annoyed about the wipers. They don't sweep all the way to the edge of the windshield. It leaves about a 1/4 of a foot. With rain who cares, but with snow it gets annoying cause cause there is so much not cleared away.

[@TechJunky777]

@@andys1548 Hey Andy I just recently got my NX350 and I’m just learning to put up with that gap that the wipers don’t swipe when it rains. Then I read your comment and now I am dreading the next winter… I know it will drive me F’n bonkers when that whole A piller and several more inches will be a completely blocked view! I would say it’s a safety issue for sure. Wipers are generally adjustable so there may be a small tweek that service could do. I’ll discuss it with a mechanic friend of mine and if I can find a solution I’ll report back.

[@lsft]

Very well said. Totally agree with what you say.

[@lsft]

Funny you say that cos the 1st gen NX was similar. I don't find that an issue for myself. But it could annoy you if you are use to the wipers going further.

[@andys1548]

@@TechJunky777 from what I’ve seen the RX is the same now. I don’t know why they would change it to that. It’s so annoying and to think they couldn’t let it sweep a couple inches more

[@mtorvez2745]

I got the NX350 and I also had issues the first time I took it to the car wash. The shifter stood at N and wouldn’t go into drive. I almost jumped out of the car because I thought the car behind me would hit me. However, fast thinking, parked the car, which worked, then placed it on D again and it moved. I was almost in tears. Fast forward, I’ve taken my car several times now to the car wash and it’s been fine. Sometimes it doesn’t work right away. I make sure I put my foot on the brake deeply which seems to help. However, I am now making sure to turn off the on and off button. I have a feeling that feature may be causing the issue. 🤷‍♀️

[@lsft]

I should give it a try to see if I have this problem. You are not the only one saying this. I think it does take a little time to shift to the gear. But the car wash I go to is not on rails, so I haven't experienced this yet.

[@JD-yk2xb]

After two months of ownership. I noticed the fuel read out say 20 miles left to empty but only takes 10.5 gallons of the 14.5 gallon capacity. Something not right there. I also turned off the backing up safety braking but still have the warnings. It was way to sensitive picking up other cars in the distance. The problem with turning this off is the warning has to be dismissed each time at start up.

[@lsft]

Lexus typically has 15% of reserve when the light comes on. So about 2 gallons, but that should just be 12.5 gallons. I have heard many people complaining about it, but I haven't driven down that low before refuel. I have also driven other Toyota and Lexus vehicles where distance to empty being 1-2km for a very long time. It's possible the distance to empty estimate is incorrect and it's still learning.

[@iamdenislara]

I have the same issue. So yesterday I drove pass the “- - - empty” sign. I drove for like 30 miles and then refuels. Th3 fuel pump finally marked that it took 10.5 instead of 9.95 like it always does. I don’t like this. 4.5 gallons is around 100 miles for me. I my opinion Lexus f**ed up.

[@lsft]

@@iamdenislara Did you provide that feedback to Lexus? I don't fuel enough to make it a concern for me.

[@iamdenislara]

@@lsft I did to the dealer before. This time I will call Lexus

[@lsft]

@@iamdenislara Let me know what they say

[@aussie8114]

I went with a top spec CX5. Now 1 year and no issues at all with the vehicle, everything works as it should. Can’t say the same about the incompetent mechanics at the dealership though. Damaged 3 of my wheels at the 1 year service. Tempted to try an NX for the better Lexus service quality however given the CX5 itself is going ok and there are a few apparent issues with the NX it may be more wise not to jump ship yet.

[@lsft]

It's great that you don't have any issues with the CX5. But according to nhtsa there has been 19 compliments with the 2023 Mazda CX5 as well. With that being said, most cars will have issues and you could be lucky to not have any.

[@sirgeo952]

Hi again, My only complaint after 1 monh of ownership, is that the run-flat tires are noisier than i expected. I'm also curious about the ability of the heat pump in the NX450h+ to keep up with Canadian winters. I live in Edmonton where temperatures can get down to -30 C and occasionally even colder. Perhaps it doesn't get quite that cold in Toronto, but what has been your experience with our northern winter deep freeze? If the heat pump can't get the job done in extreme cold, does the NX supplement with heat from the engine? Thanks.

[@lsft]

Hi - yes some people notice the run-flats a lot. Just turn up the music. :P The NX450h+ will turn on the engine at -10 C, so that it can heat up the cabin. Even at lower temps like 0 degrees C, if you turn on the front defogger, it will turn on the gas engine to get you the quickest heat. The heat pump won't be enough to warm up the car when it's too cold outside.

[@jgcarillonneur642]

In my Canadian-made NX 350h, the 12-volt battery failed catastrophically six weeks after I took delivery of it. The dealership found defective cells and current being lost. I had to jumpstart it eight times in one week! Dealership replaced the battery, and no more problems with that. Occasionally, when I shift into reverse, my NX aggressively brakes suddenly when there really isn't something in the way. This most often happened when there was snow piled up close to the side of the road, so I think it was over-cautious. It isn't chronic, but wanting to be extra safe, I have not tried to decrease the sensitivity of the sensors.

[@lsft]

Seems like it detects something behind you. I have not had that issue. Only time it stopped was people were walking away when I was reversing.

[@aussie8114]

Maybe it thought the snow was a snowman ⛄️

[@jean-marcdelbos2206]

Interesting perspective. I must say, knock on wood, I have experienced none of these reported issues (NX450h+, made in Japan in Jan 22). Regarding the Complaint #7, I recognize more the LDA rather than the BSM. The BSM never "pushes the car back to lane". Not sure if the alleged problem is real. Also, with the Complaint #9, I would make the same comment as you. It seems to be the "RCTA" that detects something moving in the back and stops the car instantly. Not sure if the alleged problem is real. On my side, I would rather complain about the app (talking about Lexus Link that we have in Europe). However, it is surprizingly improving since several weeks ! Only a few small things are still not working for me, but the majority of the functions have become operational (don't ask me why, there was no new update in the car - to my knowledge - nor new version of the app) and even some European users of new cars have Lexus Link 100% operational since April ! In my case, the car is improving overtime. Like good wine, it seems !!!

[@lsft]

That's great news Jean-Marc. Keep me posted on the updates.

[@TechJunky777]

I just got back from my first service. They are aware of the rearview mirrors problem but just waiting for the service bulletin. I told them about the wipers not swiping closer to the A pillar. No problems…they simply adjusted the drivers wiper to swipe closer to the A pillar! All is good at my first 1600kms service. 😎

[@lsft]

Nice that they can adjust the wiper to wipe closer to the A pillar. Never knew that could be done. I assume you are in Canada and that is why you are waiting for the TSB for the vibrating side mirror.

[@TechJunky777]

@@lsft Yes GTA area.

[@scaldon2]

YOU will start to see a difference in quality from NX made in Japan vs Canada. I have a NX 250 . I made sure I got first batch cause I found out they were made in Japan. Haven't had one problem. Made in Japan US surperior

[@lsft]

Great that you have an NX250. Everybody has different needs and requirements for a vehicle. I think the Canadian plant is one of the Lexus plants outside of Japan that meets close to Japan. Japan also produce lemon vehicles as well. There was one owner who got a NX250 made in Japan and was deemed a lemon and his replacement NX250 was also a lemon and was made in Canada. So overall it could be the same.

[@buddysteve5543]

Lexus and Toyota vehicles manufacturered in Japan are better built and have tighter quality assurance standards. I'd advice anyone buying a Toyota/Lexus to make sure it was manufactureree in Japan to have the least amount of issues and the longest longevity!

[@lsft]

I would tend to agree, but there are also Japan made NXs that have had issues.

[@mgdunn7440]

Your opinion is backed up by what source?

[@sirgeo952]

I just got my made-in-Japan 450h+ yesterday and so far no complaints. I’ll stay in touch if any issues arise.

[@lsft]

Congrats on your 450h+. These are still very rare and you will enjoy it! Your 450h+ should have incorporated fixes to some issues. The most important thing is not a faulty sensor or something. Keep me updated if anything arises. BTW, how long was your wait?

[@sirgeo952]

@@lsft I waited 14 months, but it was worth the wait. The only complaint I have so far is that the run-flat tires are noisy. Overall, I expected the NX to be quieter than it is. Not that it’s very noisy, but for $70,000 I expected a bit better. Still, I love it.

[@donaldbanner2185]

@@sirgeo952 GET NOW Michelin's and replace DOG RARED RUN FLATS ...NOW and never look back...you will get MUCH quieter ride & 49 miles per charge via 120 plug in because of less rolling resistance........get an inflator and tire plug system & never wait for AAA for hours!

[@nicolascounio9906]

I can vouch for Jean-Marc statement about Lexus Link (European flavor)...works like a charm since day #1. Did not read of rattling mirrors in Europe as far as I know 3 minor ergonomic complaints for me : - the ever forgetting hold function : Huge change for me after 3 DSG cars where once you activate the hold function it stays activated even if you shut down the car - the trip energy consumption reading that is avalaible in non Hud versions cannot be found anywhere and you have to shut down the car to get a glimpse of this kind of stat - the data that you can download from Lexus link is to limited, without going to the extend of dedicated tools such as Hybrid assistant, a few more datasets would be nice to have I do also think that ADAS related complaints (#7 and #9 for example) are often related to the added layer of complexity these systems add to the car behavior which sometimes may seem odd.

[@jean-marcdelbos2206]

Once upon a time, I was coming from the WV world... And I now remember that I got annoyed with the brake hold function that is deactivated when you stop a Lexus... Maybe you will be reassured to know that I could totally forget about that after some time in the Lexus world and I did not even think again about it with the NX450h+. Be patient, you will also forget about it and that will be one complaint less !

[@lsft]

Funny... I actually don't use brake hold that often. I like how the car rolls when I take my feet off the brakes. A few times I use brake hold is when I need to wait at the rail crossing and I know it's going to be minutes before I can go forward. Another is at the red light when I need to ensure I launch the quickest possible time. I would have brake hold and have my foot ready to floor the gas pedal. 😁😁

[@nicolascounio9906]

@@lsft Well i do like having this on/off feeling for creeping. Call me a control freak. It also suits best Paris Area driving

[@jagaro]

The only issue is that the passenger side view mirror vibrates, but barely. Our 450h is flawless.

[@lsft]

Hopefully it does not get worst

[@jagaro]

@@lsft Doubtful. This is not a new issue with Lexus or Toyota.

[@lsft]

@@jagaro they do have a fix for he vibration

[@jagaro]

@@lsft for the Canadian market? I know they had one for the US.

[@lsft]

@@jagaro Not yet in Canada. But the fix should be the same.

[@rbtrobert9862]

Hello LSFT, may i ask you if for your personal its better to buy RX 350H or NX 350H? Because im still que for my waiting period for NX350H. Indonesia market maybe less for NX, so it should be longer waiting period i guess. thank you very much.

[@lsft]

The most important thing is do you need the larger car? If you have large adults sitting in the back then the RX would be the better choice. But if you only have the front seats occupied, I'll say the NX. RX is more luxurious and if you are ok with the extra cost the RX. I personally opted for the NX.

[@rbtrobert9862]

@@lsft my 3kids around 2-5years now i think still ok for now, but for next 5 years maybe the back seat will be a problem as well.. since you suggest for the NX then i will continue to wait for it. Thank you very much

[@franksun4017]

1 year ownership of the first batch Canadian made 350h in Toronto now. Aside from panel misalignment which has been fixed by a body shop, interior rattle which has mostly been fixed by myself with foam and electrical tapes, mirror vibration problem which doesn’t bother me because I am getting used to it and the wiper problem which I have noticed but doesn’t bother me as well. Just last week, while I was trying to check the wiper fluid level before a long road trip, the latch that holds the hood after you pop it from the driver side has jammed and won’t open any more. And just a little side note about interior rattling, I have heard other nx owners asking me about it, do you guys not have it? Or are you just getting used to it?

[@lsft]

My understanding is the mirror vibration can be fixed, if you go to the dealership. I don't have rattling on my NX made in Japan. Did you go to the dealership to have them look at the rattles? I'm surprised you fixing it on your own with foam and electrical tape.

[@franksun4017]

@@lsft Cuz I go to DVN Lexus, the road surface condition there is rather good. But I live downtown, where road conditions are rather terrible, so many problems that I experience here is hard to replicate over there and they can’t fix it if they can’t identify the problem. Thus, I just popped the panels and did it myself. I am going in for a service next week, I gotta let them look at the hood latch.

[@lsft]

Haha. There are tons of pot holes on Steeles. Thumbs up to you for doing it yourself, but I would definitely let the dealer work on it since there is warranty. But I get the stress when they say they can't replicate it.

[@Revoncheap]

The door buttons I feel will be a problem later on in terms of reliability. I think on the News, firefighters had to break the window to get an old lady out of her NX because they could not open the door. Most likely a dead battery. The old lady was probably unaware of the manual release feature or simply forgot.

[@lsft]

Unfortunately, the delivery team did not educate the owner on what to do during an emergency. Seems like this has happened a few times with a few owners.

[@Mars_MyBuddies]

I've got a MY23 - made in Japan. I too have an issue with the BSM. It'll activate and the light indicators will go off on the driver side mirror when there is no car next to me. Sometimes it'll go off when there isn't even a driving lane next to me. The passenger side seems to work fine, though. I need to schedule a service appointment to get it checked but interesting to see others having similar issues.

[@johntobin3998]

I occasionally have the same experience with my BSM lights activating with no car or lane next to me; however, in my case, it's the passenger side mirror giving the false signal. I wonder if the sensors are erroneously identifying roadside objects (e.g. trees) being passed as objects of concern.

[@jean-marcdelbos2206]

Is there a misunderstanding ? The BSM operates regardless there is an adjascent lane or not. It operates when the rear radars detect "something" coming from behind and the signal on the mirror comes on depending on its proximity. If you think you have an issue with the detection, maybe could you try to adjust the sensitivity (the "Support timing" in the Settings menu) and check if that makes any difference ? It is to be noted that the same radars are also used to trigger the fast flashing hazard lights, in the event of a probable rear-end collision detection. But in no occasion does the BSM push the car back into lane, as reported in the Complaint #7.

[@lsft]

Have it checked by the dealership. Could be a bad sensor - keep me posted.

[@Mars_MyBuddies]

I've got it at a Lexus service center now. I haven't heard back anything yet but it's been there two days now so there definitely seems to be an issue. I'm surprised the service rep hasn't reached out to provide an update.

[@Mars_MyBuddies]

@@jean-marcdelbos2206 There's no misunderstanding. The driver side BSM lights activate when there is nothing next to or near me. Sometimes I'm on a flat two lane road with no cars in sight at all, sometimes an 8 lane highway. Adjusting the sensitivity hasn't helped the issue. Lately the driver side notification light has been staying on and just not turning off at all until I turn the BSM monitoring off. This is probably the 4th or 5th vehicle I've owned with BSM indicators and it's clearly an issue on this one.

[@noahboy6349]

Starting in 2022 all NX models were and are currently manufactured in Ontario, Canada, not Japan. That is the reason why they are having so many issues.

[@lsft]

Many 2022 were made in Japan in the early days. Even Japan made NXs have frozen door handles as well. So you can't say it's limited to Canada made NXs.

[@ef5936]

Greetings from Greece. I have a NX450+ my passenger door is further in than the rear one. I have seen the same issue from the passenger side in other NXs any idea? I have the same issue with the drivers side mirror as well

[@lsft]

Driver side mirror is definitely a known issue. I have not seen the passenger door further in. You should bring it to the dealer as they can adjust it a bit.

[@larrymoens20]

My big complaint is the run flat tires. Noisy and bumpy ride. And good luck finding a replacement tire in other than large urban areas. How does a night in a hotel waiting for a tire sound?

[@lsft]

I don't feel that bumpy on my NX. It does have a bit of noise, but it's acceptable in my books. But I would change over to regular tires when the run-flats are done. One night in hotel waiting is not that bad. At least they got you a replacement and not a week. Hopefully the storages are going to be done soon.

[@iamdenislara]

I wish I knew this. When I get the loan car RX at my dealer it is soooooo soft and smooth. My NX is very stiff

[@lsft]

@@iamdenislara Did you test drive before committing? You can change to regular tires to improve it if you feel it's the run flats tires.

[@iamdenislara]

@@lsft I did a long test the road in that area is super smooth well maintained so I guess I was just very impressed with the car and how it looked that I did not pay any attention to how stiff it was. I was also under the impression that the Adaptive Variable Suspension had a setting for softness. My old kia had a button for the steering to go soft to stiff. I am surprised Lexus does not have a soft setting for the entire car.

[@lsft]

@@iamdenislara the adaptive suspension is driven by the drive modes. You can set custom. But there are only 2 levels: normal or sport. I don't feel it that stiff.

[@indiony1]

For the car wash did he happen to have the brake hold on? This happened to my wife on 2024 NX 350. You can't have brake hold on going into a car wash.

[@lsft]

I don't know what they have. Not much details. Especially if you need to have it in neutral, brake hold would be an issue.

[@chrismartirosyan]

I just want to add Lexus NX 350h 2022 driver seat squeak. I bought mine in 2022 brand new. It started squeaking probably after 4 month of ownership. Lexus dealer asks for $240 diagnostic fee, if they find out that warranty covers it, then they might reimburse it. I guess I need to figure out how to fix it myself.

[@lsft]

Whereabouts are you? I have never heard from a dealership that looking at a squeak during warranty would cost a diagnostic fee. Did you try another dealership?

[@chrismartirosyan]

@@lsft I’m in Los Angeles. Specifically that’s what Lexus dealership rep in Van Nuys told me. Regarding the driver seat squeak there are threads on Lexus forums that prove that mine is not an isolated case. Anyways it is what it is

[@jackibagbaga7638]

i have my nx350h for 4 months and twice it won't start, engine is noisy.

[@lsft]

Won't start because of the 12V battery issue?

[@mikebedford4362]

Hi LSFT, just curious...Do you charge yr 450 every night? And also do you charge to 100%? Thanks and I love yr channel!

[@lsft]

No, I don't charge it every night. I only charge it when I know I will be going beyond the EV range. I do charge it to 100% and using the departure time, so that when I leave, it just charged to 100%.

[@mikebedford4362]

Thanks LSFT, really helpful info. Looking forward to your tyre video.@@lsft

[@Revoncheap]

Lexus wanted to be fancy with their door handles because most premium brands have own version of fancy door handles.

[@lsft]

There is a purpose for those door handles. It's designed for the safety exit assist feature.

[@nadinegraham2470]

3 different breaking issues in my car.

[@lsft]

What are the 3 different issues?

[@abelievnguy]

Thank you LSFT! Always great content.

[@lsft]

My pleasure

[@your_royal_highness]

My complaint is I disliked my ‘23 FSport so I dumped it. It was a relief. Not a great car.

[@lsft]

Why did you buy it in the first place? What didn't you like about it?

[@michaelvella8511]

That crooked seat story doesn't make sense. It should be set on permanent tracks and holes. Can not be installed any other way.

[@lsft]

Possible the seat was manufactured incorrectly or got damaged after installation was complete.

[@scaldon2]

You'll notice that the 250 model has the least problems in years to come . Versus the 450 will have the most m 450 is a more complicated design meaning more issues and things that can go bad

[@lsft]

Well the NX450h+ only has a few extra components when you compare to the NX350h. You can say that the NX250 may have the least problems, but I don't see it going to be that far away. Even when you look at the base model or the fully loaded by the NX250 could be different as well. So will you just buy the base mode of the 250?

[@iamdenislara]

…. I doubt it. Hybrid tech from Toyota is being around since 1997. It is rock solid.

[@donaldbanner2185]

Logic would tell you OH NO more Parts....................The 450h+ F Sport is made only in Japan...unlike EURO cars ie beeeemer cedes or Korean Genisis..............Japan Made are Bullet proof, as in GREAT!

[@indiony1]

I think the problem with the 5'3 driver is that they're just a bad driver

[@lsft]

I wouldn't relate the height and quality of the driver. 😝

[@shurple]

Omg dude drink water. The mouth sounds are gross

[@lsft]

Thanks for your feedback. If it's gross to you, you can definitely stop and move on. This is a very old video and similar comments were made. Not sure if my newer videos are better or not.

[@aussie8114]

Damn that’s harsh and judgemental.