2022+ Lexus NX350 Problems Exposed | Real Owners Perspective

I detail the design flaws and problems I have experienced in my ownership of the new Lexus NX. Specifically, I now have 6,000km on my 2023 Lexus NX350h and I wanted to share the main problems I have faced with this luxury compact SUV from Lexus to help you make an informed buying decision. While this does not change how I feel about this SUV and some issues have improved, I wanted to call them out.
00:00 Overall Experience
01:03 Wireless Car Charger
2:42 Android Auto & Apple CarPlay
4:19 Lexus App
5:42 User Profiles
7:37 Door Handles
8:51 Summary & Extra Points
Spigen Mag Armor Designed for Apple iPhone 13 Pro Case
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Sonduren Fanarredha
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[@carswithsonduren]

Just in the spirit of transparency, here are some additional items I noticed and the status of them: 1. Driver Side Mirror Shake (USA TSB Released) 2. 1 of 2 Credit Card Keys Missing (Parts Shortage) which was promised to be delivered soon.

[@AndyZakk]

The reason the S22 is not charging is exactly that mwtal thing attached at the back. Wireless chargers don't work through metal. If you put a metal for magnedic phone holders, no matter how thin it will be, the wireless charger will not work. This is true for all phones. I have a S22 Ultra and no problems charging. My wife has iPhone 13 and her doesn't work because of the metalic thing attached at the back for magnetic phone holders.

[@carswithsonduren]

You’re 100% right. Though even my iPhone 13 Pro Max doesn’t get recognized immediately and starts charging like I’d expect, but after 6 seconds it starts.

[@TechJunky777]

I just picked up my NX350 today here in Canada and I have to wait for 1 key also. It’s part of the greater world chip shortage problem. 🤷‍♂️

[@hongkong1972]

I really enjoy watching your reviews. Very insightful. Thank you for posting.

[@carswithsonduren]

Glad it was helpful welcome to the channel!

[@Somethingelse373]

Basically all software. Android &iOS issues are plagued throughout the car industry nothing unique to Lexus

[@denvernn]

Great video as always.

[@carswithsonduren]

Thanks Denvernn! 🙏

[@user-ut2vk6vf5l]

Hi. Did you buy DAI winter rims? What size? Size of tires? I bought DAI and had problems with their finish. What rims did you buy? Sensors? I love black rims.

[@wilsontse1843]

Awesome Souduren, thanks for sharing these. Would you share the link of Spigen case that you used?

[@carswithsonduren]

Hey Wilson! I just added the US and Canadian links in the description box :)

[@qichen5316]

For those of you who got another set of rims for the winter, did you have to find ones with a specific seat type so the current lug bolts fit without issues? I want to get used original toyota or lexus rims with the same offset as the NX, but our NX comes with lug bolts instead of lug nuts so I'm not sure if that's going to work. Previous toyota/lexus cars use lug nuts.

[@najeebafanarredha5001]

Great video

[@stephenpotts8170]

Hi Sonduren, very informative video, I pick my NX 350h Takumi up end of May having been on order since March 2022, a long wait in the UK on this model with the cars coming from Japan, not to bothered with most if the issues you mentioned being an old fossil I will not use most of the tech stuff. One thing that did get my attention though is the phone charging pad, I have a Samsung Galaxy in a leather case and I wondered if it will charge ok in that? I do totally agree with you reference the door release mechanism being a massive step forward in it's ease of use, and the associated safety system combined with it. Thank you.

[@carswithsonduren]

If it’s a thin leather case it should be fine. If it’s thick you will have a problem. Most likely a leather case is too thick. Any thicker than what I showed of my phone in the video is too thick.

[@rrrogster]

Most of his issues are with the software. I have a 2024 and those problems do not exist.

[@carswithsonduren]

Recent software update just came out as well to fix some of this.

[@adriennetuck9340]

Ha! I've had my 2022 NX350 Luxury for two years now and I didn't realize I could put the Lexus app on my Apple Watch, so thanks for mentioning that. It's so handy! Enjoy your videos.

[@carswithsonduren]

Nice! Glad you learned something useful. Hope you’re enjoying your NX like we are :)

[@viajerodelmundo1]

Great videos on the NX! Ordering my NX 350h next week, but still can’t decide the colors, i am between the white exterior + palomino interior or the gray exterior + red interior. What are your thoughts on the white + palomino, so far? I am not so sure i like that in the palomino interior option even the roof has that color. Also, do you feel any driving difference between the flat and the regular tires? Do you think it’s a must to change them?

[@carswithsonduren]

We love the white exterior with the Palomino interior. I honestly don’t notice too much of a difference, but we will be switching to regular tires once these run flats are toast.

[@TheSpiritRoom23]

How are you liking the Lexus? I’m hoping to get one this year🩷

[@mrs.bossladee]

Thank you for the feedback. I can't wait to receive my 2024 NX 350h.

[@carswithsonduren]

Your going to love it :) when is the ETA? What package you getting? Colour?

[@carswithsonduren]

Your going to love it :) when is the ETA? What package you getting? Colour?

[@PPL1151]

I am looking for either a 2023 NX or RX, is Lexus now have an Over The Air Software update to address these issues? It seems like all the issues you mentioned ( except the door handle ) are related to software

[@carswithsonduren]

There was a recent over air update, but this hasn’t landed in Canada yet. It supposedly addresses a wide range of issues, but not necessarily all the ones identified here. I’ll be doing a comparison it against the RX shortly as well 🙏

[@pradeeshma]

Thanks for the review. How difficult is it to get this from the dealer? Is there long waiting time ?

[@carswithsonduren]

For hybrid models yes but they are in stock with the gas powered ones.

[@TechJunky777]

@@carswithsonduren Even with some gas models there is a wait. I waited a month for an F Sport 3 because my dealer had none. Just got it last night!

[@omendarklight1526]

Completely agree with the handles and the shifter. Very easy to get use and get used to. Like the touch pad they had previously I actually really enjoyed it. Wasn't troublesome for me in the slightest. Thanks for mentioning that!!!

[@carswithsonduren]

Exactly. Reading the reviews online had me really confused why people were hating on it.

[@joanneyan1806]

I have an issue when I start the engine on the App, as long as I walked into the car the engine will stop itself. Don’t know why?

[@shaba.4114]

It was hard to find something to not like about this car tho!

[@nicholaszahra5786]

Hello again Sonduren. Wanted to let you know the TSB for the vibrating driver mirror has been released in Canada. My dealer has already ordered the parts. I will post an update once the repair has been completed in the appropriate ClubLexus thread.

[@carswithsonduren]

Awesome I will contact my dealer and get it also scheduled! Thanks for the heads up

[@johndoucet8305]

looking to buy 2024 nx 350h ultra luxury caviar and palomino was going to buy rx 500h but can't justify 30,000 more for rx,just wondering what included in nx ultra luxury

[@renantebarroga6154]

I took delivery of a 2024 NX350 last week. Have you had the warning "Check the rear seat" when you shutt off engine. It does this sometimes but I checked the rear seat and nothing ...the rear seat is ok

[@carswithsonduren]

Yes, this is a setting you can disable. It is meant to make sure you don’t forget anything in the back and annoyed the hell out of me too so you can go ahead and just turn it off.

[@omegavladosovich6757]

The wireless charger is bad on the Samsung Galaxy S23 Ultra due to the bump. I've learned that it is far more reliable with the top of the phone facing right. My main annoyance is the Lexus app on Android showing a white screen, and only resetting the phone resolves it (force closing doesnt help). It seems the white screen is triggered by me and family members switch thr car and we are using multiple keys.

[@cherrayjee9029]

Hi! I was just wondering if you noticed any water leaks from turning on your AC or after a car wash near the bottom front of the passenger side door. I have been noticing this the dripping and when I got it checked out by the dealer, they said it was just the condensation from the AC.. Was hoping this is the case for other owners of the NX350h

[@carswithsonduren]

Yes I get the same thing, AC condensation nothing to worry about.

[@cherrayjee9029]

Phew.. thought it was just mine! I’m from Alberta and I was scared if maybe it was just water trapped from washing the car or something. Winter is around the corner and it would be bad if it wasn’t the AC! Thanks for the reply and giving me relief 🙏🏼

[@pbuchan32]

Great video! Do you have 2 smart keys or like me are waiting for the second smart key ?

[@carswithsonduren]

Are you talking about the fob or the credit card key. I just got my second fob a few days ago

[@pbuchan32]

I’m waiting for a second smart key/fob. Our Lexus NX450h+ is a UK model and 3 weeks old! We haven’t experienced any Apple Car Play problems and our iPhones are on v16.6.

[@upclosevideo]

(UK) Just received my second remote key fob last week. Never had a smart credit card key, I now have 2 KeyFob remotes. Does everyone else use the RF Pouch to keep their fob in when not in use in the car. Just interested as to what others do at night. I asked another gentleman what he’d did with with his keys when not in use, if like me they are just on the hall table (in the RF Pouch). He kept his keys in a Biscuit Tin when not in use. I said yes this does the same thing but it saves carrying a biscuit tin around with you if you nip to the supermarket. I bet that’s awkward !

[@wayneeng7499]

Do you have step by step instructions on adding second person to the App like what you were talking about so it actually works like you stated?

[@carswithsonduren]

I don’t but basically. Set both separate profiles on the car. Use only your primary profile for the app and share you login information with your spouse or partner.

[@wayneeng7499]

Thank you so much and kudos to your channel. 👍

[@carswithsonduren]

Glad I could help Wayne 🙏👌 thanks for taking the time to reach out and more good content to come :)

[@kenjackson911]

Lexus doesn’t want to fix the problem, I noticed the quality of the vehicles has dropped since I got my first Lexus years ago and now won’t fix the mirror issue, asked to talk to the service manager at Open Road Lexus in BC and she ignored me. What puzzles me is the passenger side is good. The 2023 model that I drove as a courtesy car didn’t do it!!! 😩🤷‍♂️

[@elhombre2711]

I've got a 450H on order and if these are the only problems you've had then I've got no regrets. Thanks for sharing. Doors freezing aren't going to be much of a problem here in Queensland. :)

[@carswithsonduren]

Nice Wayne what colour combo do you got? Your going to LOVE the SUV.

[@elhombre2711]

@@carswithsonduren I've ordered red with a nutmeg interior, but it's a long, long way away. Probably won't see it this year. I had to buy an MG PHEV as an in -betweener.

[@TheOrdinary9]

@@elhombre2711 congrats mate. What was the wait time like for it? Gutted that 450h+ is out out stock for not sure how long in Australia. Im assuming you placed your order a while back ? Cheers

[@elhombre2711]

@@TheOrdinary9 It's going to be a long wait. Certainly won't get it this year. Ordered it in January.

[@TheOrdinary9]

@@elhombre2711 cheers thanks hope the MG is working well for you in the meantime. What sort of down payment did Lexus ask you to put in?

[@kienduong600]

I have a nx350h for the last couple months I have been changing 2K cannot unlock or lock the door

[@scarletraven984]

I think the app is press and hold for the vehicle functions to limit accidental presses. I agree with everything you mentioned in the video. Does your wife use the digital key feature? I have a s22 ultra and I can't get phone as a key to work. I've had my car since December and Lexus hasn't been able to figure it out.

[@carswithsonduren]

She does use the digital key feature and what she hast to do is on the front homepage swipe and hold down to refresh the app. Wait a few seconds and it will work. This is another one of those small bugs. Let me know if that works for you.

[@albertn.1742]

The driver profiles are so confusing and hardly functional so I just gave up on that. I also have to manually pair my phone via carplay/bluetooth in settings every time I drive (alone, not with other paired devices in the car) which is super annoying. If i don’t, it says connection failed or something like that. Do you also have to do the same?

[@carswithsonduren]

That shouldn’t be happening. I would do a full car reset and reprogram the profiles again. Our profiles work flawlessly outside of what I mentioned.

[@michaelvella8511]

Other than the door issue I could live with the rest

[@carswithsonduren]

Yea the door issue is a problem. Especially when it’s freezing and you need to get inside and you cannot.

[@JayZJay7]

AGREED!!

[@vikshukla]

Hey Sonduren, do you have any concerns/anxiety about this model being stolen? Do you have any additional layers of security in place - steering wheel lock, key fob signal blocking bag etc ?

[@carswithsonduren]

Hey Vivek! I do have those concerns and I made a video here with what I am doing about it to protect it. kzbin.info/www/bejne/ZoqVhaispLxgbac

[@carswithsonduren]

In addition to all of that, I also just recently picked up some AirTags, which I’m going to be putting in the vehicle. This way, even if they disable to factory GPS I can still track them.

[@vikshukla]

@@carswithsonduren Thank you!

[@nicholaszahra5786]

Hi Sonduren, huge fan of your videos and I'm a fellow NX350H owner in Ontario as well. As you may already know, many NX owners have the driver side mirror vibration issue and I was wondering if you are experiencing the same problem? Most dealers are not fixing the problem in Canada since the TSB only applies to USA at the moment. It's most noticeable at higher speeds and can be really distracting when changing lanes.

[@carswithsonduren]

Hey Nicholas! Really appreciate the kind words and congratulations on getting yours. They are very highly sought after vehicles. I have the exact same problem you’re having and I was told that we should expect the Canadian version of the TSB to be coming soon. Fingers crossed we get something in the next couple weeks.

[@nicholaszahra5786]

@@carswithsonduren Awesome, thanks again and keep up the great content!

[@TechJunky777]

@@carswithsonduren how will we be notified of this TSB?

[@carswithsonduren]

Your service advisor should inform you

[@kenjackson911]

I have been a Lexus owner for 14 years and liked the service and quality of Lexus until now. I have the same issue with the drivers side mirror. I complained and there is no fix which I don’t understand. It’s been noted as an issue with the car and was told by the dealer that there wouldn’t be a fix until enough people complained about it. Such BS do better Lexus.

[@garyslagel3108]

Has anyone noticed how difficult it is to read the primary instrument display in bright daylight conditions? No problems with the speed readout but everything else is basically washed out. Turned the instrument light control all the way up but still no improvement.

[@jennys7735]

Have you experienced any problems with the touchscreen? In some of your footage, it looks like the screen on the infotainment system is flickering. I wouldn't expect that after only a few months.

[@carswithsonduren]

There is no flickering that’s actually happening that is just a outcome of the camera recording the screen.

[@sansin6250]

Between the NX 350 (with turbo) and NX 350h, which one offers better handling on snow?

[@carswithsonduren]

Very similar wouldn’t be able to tell you. Both are AWD and have similar chassis dynamics

[@ccyjohnny1]

Same issues of wireless charging and Apple CarPlay. Hope the Lexus can fix them soon.

[@carswithsonduren]

I’ve noticed it’s gotten a lot better recently with the latest iOS update but it’s still an issue.

[@CLSM929]

From the time I got 2022 350h to this date, there is one problem that will not go away. When I get into the car for the first time of the day, it will not connect to CarPlay. It then displays a pop up that says there is no wifi connection with a forced choice of try again or dismiss. Neither makes a difference. If I turn off and restart the car it connects and all is well. Also if go to destination, complete tasks, and return and start car, it connects with no problem. Dealership has tried to figure out issue a few times with no success.

[@carswithsonduren]

I had the same issue. I completely disconnected CarPlay, removed it from remembered devices on my phone and did a hard reset. Reconnected it all and it worked properly. Did you try that?

[@OnTarget100]

I've got my Lexus 450h+ coming in on 31st Jan 2024. Can't wait 🙂

[@carswithsonduren]

You’re going to love it. Congratulations and welcome to the channel :)

[@lsft]

You should have the door handle checked. I have my NX450h+ for over a year and it has never frozen on me. You should have it check to see if it can be fixed/replaced.

[@carswithsonduren]

I will do that LSFT! I will ask about it at the dealer

[@PabloTheThinker]

I’m considering the NX 250 instead of the 350h. The price difference doesn’t compensate for the better mpg on the 350h.

[@alt4374]

I have a 250 and I regularly get 30mpg without hybrid

[@PabloTheThinker]

@@alt4374 On the freeway. I bought the 250 and only get that on the freeways. I get a lot less on the city.

[@smokey2459]

I opted for the NX250 and couldn’t be happier. Highway mileage is 32+. Have had it 15 months with zero issues.

[@dms9275]

On my 2023 Lexus NX 350h if the temperature goes under freezing (0 Celsius) I cannot open the driver's door from the outside using the conventional method. It opens from the inside. Talked to the dealer and they say that it is a common problem with the NX from 2022 on. Surprising that they did not fix that yet. Sent an email to Lexus a week ago, have yet to get a response. I bought the NX later February 2023. The rear door on the driver's sometimes it opens, sometime it doesn't. I called Lexus and the girl said there are no recalls on my car so there is no problem go to the dealer. The girl was very rude she kept interrupting me. Went back to the dealer and they said they are waiting for a solution from Lexus. All this time nothing is getting done. This is my first Toyota Lexus product. Let me say that I am not too impressed with Lexus. If this continues it will be my last.

[@cesargarciagascon996]

does it support android auto but in a wireless way? you talked only about this fact with apple car. Thanks!

[@carswithsonduren]

Yes it does!

[@nimerino2007]

here are some issues from nxh manufactured in Canada: 1- Wireless charging issue (even without a cover, even with the phone switched off - my Corolla does it flawlessly) 2- Vibration in the driver's side mirror 3- 1 key fob 4- Android Auto is intermittently disabled. 5- There is no remote access for a second driver on the app. 6- With single-bulb headlights, I've seen oncoming drivers flashing high beams on two-way streets at night, but mine is undoubtedly in low-beam; I'm guessing it needs to be better calibrated. 7- There is no clear indicator for door lock/unlock status other than a tiny green light on the driver's door button. For such, there is no mechanical or artificial sound.

[@carswithsonduren]

7. Your right about this, didn’t think of it until now but 100%.

[@nimerino2007]

​ @Cars with Sonduren 8- When you place your child in the back seats, the Smart Flow (S-flow) function in the air conditioning settings will not function (perhaps owing to the weight sensor), so this option should be turned off for the rear air vents to work. [I'm not 100% about it]

[@carswithsonduren]

I’ll investigate this as well.

[@TechJunky777]

#7 They should have a bunch of different sounds to choose from. That would make things more interesting and functional at the same time. After all, the NX has sounds for almost everything else you turn off or on

[@aussie8114]

There is likely a Phillips head screw in the engine bay near the back of the headlights that you can screw left or right to adjust the headlight aim. My Mazda CX5 with adaptive headlights has this screw that I used to adjust them.

[@Starch1b2c3d4a]

No mention of all the debris, dirt and especially snow getting stuck on the bottom of the doors. Tons of wind noise while driving as well...

[@ams914]

I have the same car play issues with my Audi Q5. Annoying AF. Connectivity issues/blank screen glitches.

[@carswithsonduren]

Which year btw?

[@ams914]

@@carswithsonduren 2021

[@carswithsonduren]

Shame

[@ams914]

@@carswithsonduren It's a mild inconvenience, but you can deal with it, especially when you learn how to reset the system, etc. I'm surprised Lexus has issues, I assumed their tech to be more reliable in general. I'm actually thinking about a Lexus as my next car, if I choose to buy used instead of lease. If I'm gown to buy used and sell in a few years, I'd want a Lexus. To lease, I go with the germans...

[@aussie8114]

I got a new top spec CX5 turbo 18 months ago, everything works just fine. I have been thinking of getting an NX Fsport or a BMW X3 6 cylinder turbo because they both have a bit more badge appeal but it’s a bit silly when my CX5 is very good.

[@carswithsonduren]

I’d keep the CX5 haha not worth the switch just for that

[@jtjt8331]

Clearly the guy is Unaware of Lexus products

[@dougofthenorth4206]

On point review! The Lexus app has been buggy for the last 4 years I’ve been using it, nothing horrible but yes frustrating at times.

[@carswithsonduren]

Thanks Doug! Yeah, see that’s the thing with the mobile app. It works, just not well.

[@markkim4042]

Have ever had test drive NX 250 ? Is it really underpowered for just daily basis city commuter?

[@carswithsonduren]

I have not but probably a bit underpowered based on the specs yes.

[@smokey2459]

I opted for the NX250 . It is by no means underpowered. It has three drive settings. ECO is for economy and does rob some power. Normal is a step up in performance. Sport mode is a huge difference over ECO and it jumps off the line and shifts aggressively. It tightens the steering and handling as well and should satisfy a majority of owners. If it’s all out performance you want, buy a car that offers that.

[@micheltran7115]

Lexus app worked great until I updated it last week. Now, I receive the notifications but I cannot open the app. It loads forever. Spoke to my dealership, and they said delete the app and reinstall.

[@carswithsonduren]

Did it work for you after a delete and install?

[@PM-mb4dr]

I ran into the same issue, and deleting then reinstalling the app resolved it.

[@micheltran7115]

@@carswithsonduren Yes!

[@TechJunky777]

Love my 2023 nx350! Problem with wifi carplay seems to be the apple maps gets activated and then google maps doesn’t work and the phone doesn’t connect. You need to go back into the phone and stop apple maps and then everything is ok again. Frustrating!!!!!! Also the Lexus app records only the last 4 or 5 trips. I would like access to all the trips! FoR instance if I get a ticket for speeding a month ago…I want to see the trip so I can see if the info is in disagreement with the stupid speed trap cam!!!

[@carswithsonduren]

I noticed the same thing about the Lexus app by the way, kind of odd that they wouldn’t keep the full history

[@TechJunky777]

@@carswithsonduren they probably do…for their own interests.

[@liangdeng9500]

This man pays only 50Kish and expected 100K’s features lol. If this car were no flaws, you would not pay at 50K given the current inflation!

[@carswithsonduren]

Give me a break. Android Auto and Apple CarPlay work flawlessly for cars that cost $30,000. The door handles should work 100% of the time. The wireless charger the same.

[@liangdeng9500]

@@carswithsonduren I understand ur point. Don’t you think a 30K car would not have the same liability and brand influence. No car is perfect.

[@Hydrnaught]

I doubt i need an app to start or operate my car. I'll walk up unlock it, sit down & start it. Then I'll set up what I need to just simply drive away. When has anyone used an app that wasn't "buggy"!

[@tracyannereid1355]

I am a family of three. Two adults one child. Is the car big enough for 3 people?

[@carswithsonduren]

The simple answer yes it is :)

[@omendarklight1526]

Thanks for the information, really helpful. I'm getting mine in less than two months delivered. As expected minimal issues. This car hasn't received any redesigns in years. Even lexus will have its bugs to squash. Can't say the same for nearly any other manufacturer. Guaranteed to be WAYYYYY worse. Still really excited to have this vehicle in my parking. Thanks for the video. Great job

[@carswithsonduren]

That’s awesome you’re going to love it! Not much longer to wait. Hundred percent agree with you if you look around at the other manufactures with completely different models. What exact package and specs do you got on order?

[@omendarklight1526]

@Cars with Sonduren The F Sport package in Ultrasonic blue mica, with red interior. Chose nearly every option such as panoramic roof, digital rear view mirror, triple beam headlights etc. Really loving that peanut butter interior on yours. Hope it makes you guys happy for many years.

[@josefernandez2722]

Thanks again Sonduren. I am sad to say I gave up my place in line for my NXhybrid. I had been waiting for over a year. I have seen so many reviews on this, that the car is starting to look like it's been around for years. Lol. I wanted the luxury reliability and fuel savings, but after seeing the new Mazda CX90 with rear-wheel biased and 340hp, 369lb ft, I have decided to wait for the smaller CX70 that is coming out later in the year. I gave up the fuel savings for a more fun suv. 25mpgs combined.

[@carswithsonduren]

Sad to hear you had to wait so long, Jose, and because of that you’re moving over to Mazda, who, by the way, have brought out some very competitive offerings. Really like what they’re doing with the CX series now. If you’ve been already waiting for a year and there’s still no ETA I don’t blame you for moving on. I hope I can get one to review shortly and see how they compare but regardless early indications show it to be a fabulous SUV.

[@carswithsonduren]

Keep me posted :)

[@larrymoens20]

Bad news for NX, It has run flat tires. Hard, noisey ride and can't repair flats. Have fun finding a replacement tire when you're not near the dealer or Firestone store. Plan on a night in a hotel.

[@donaldbanner2185]

@@larrymoens20 Simply DUMP any and ALL run flats R & R W/ Michelin's and get twice as smooth as a ride! Get 49 miles per plug in on my 450h+ F Sport and get 95 miles per gallon reg gas on Hybred batt and gas. End of story!...You simply have the WRONG model you should have gotten the 450h+ F Sport as that model has increased in value by 17K after driving it off the lot...Show me Any Mazda or Euro car that will do that?????

[@mbenton6]

You should have gotten a CX5 turbo signature

[@carswithsonduren]

I really wanted the NX to be honest but Mazda is making some great cars lately.

[@Benjimikey]

The dashboard on the passenger side is very plain and cheapen the look. I hear that the have addressed it in the 2024 update

[@carswithsonduren]

That is true they are putting leather to match the interior on it.

[@rokelis6]

I'm glad you're having a great experience with your NX. We bought a 2023 NX350 fully loaded premium package, so a step below Luxury and we are currently going through a lemon law buy back process. Our cabin materials rattle like a 2002 Hyundai Accent and it's annoying to live with. Maybe we just got unlucky with our vehicle. Does yours make any annoying rattles from the cabin? Our particularly back doors rattle and dashboard creeks on hot days.

[@carswithsonduren]

That’s really really unfortunate to hear Rokas. We have not had any dash rattles or any other rattles in the SUV this might be an odd lemon. Where are you from?

[@rokelis6]

@carswithsonduren thanks for the response. I'm originally from Lithuania but currently living in Dallas, Texas.

[@carswithsonduren]

Nice I have been to Austin but never Dallas. Maybe one day I should visit :)

[@rokelis6]

@carswithsonduren could do an NX meet up 😅

[@carswithsonduren]

Road trip down to Texas baby

[@stanleyhuang0711]

Ok Sonduren, I purchased the case you recommended and it’s NOT WORKING. it still stops charging after 10 seconds. How is it possible that it worked for your phone but not mine?

[@carswithsonduren]

Do you have an iPhone 13 Pro Max? Latest firmware? Odd, it works for me. It typically starts charging, disconnects for two seconds, then starts charging again permanently. If this isn’t happening, I would go to the dealer and ask them to replace the part entirely.

[@stanleyhuang0711]

Mine is 13Pro with latest firmware, does that case only work with ProMax?

[@carswithsonduren]

Interesting well mine is a pro max. It shouldn’t matter though.

[@cable222222222222222]

I have a 2021 RX 350 I got to drive the nx350 for the few days that little thing is a gas guzzler on top of that it takes premium fuel I get better gas mileage out of my 6-cylinder and it's bigger and a more comfortable ride way more comfortable I feel like a sardine inside the 350 nx

[@carswithsonduren]

Definitely sucks that it uses premium which is another reason we went with the hybrid

[@cable222222222222222]

@@carswithsonduren that's the way to go I would have gone hybrid I also don't like that it has run-flat tires with no spare

[@stanleydooley9129]

Dislike the electronic gear selector a lot. Also miss the analog clock in the middle of the console.

[@carswithsonduren]

Once you use it, honestly you will like it.

[@stanleydooley9129]

@@carswithsonduren using it since February. Have any of you received your second key fob?

[@carswithsonduren]

@stanleydooley9129 I have not yet I’m going to inquire

[@joanneyan1806]

I hate the analog clock, that’s why I didn’t buy Lexus until they change the interior design

[@faradaycool4058]

#6: The ventilated seats are a scam, similar to the outgoing NX and RX. Their cushioning is thin and flatten too much, resulting in poor support and ultimately back ache in many drivers. It took months for me to figure this out. After 20 yrs with Lexus, I've left.

[@KathyDryer-cl7bx]

24 NH owner. Mark Levinson stereo WORST I EVER HAD. Best vehicle in EVERY other aspect. If you are a music person, don’t get this car . Two TINY tweeters in rear. No audio place will touch but they were shocked how bad it sounds. Levinson is supposedly “upgrade” but the ten speaker system has rear door speakers and this has 15 in front. I took it to the dealer and they said this is the same in many of these Lexuses. I wish I had seen the comments on the Internet because it’s all over the Internet on how bad the sound is .

[@carswithsonduren]

Is it possible you can upgrade the speakers if you are not happy with them?

[@glide1734]

we are loving our new 350h ,our biggest concern is trying to get our second key fob ,anyone else with this issue . you spend 60k + and you cant even get 2 key fobs .big downer.

[@carswithsonduren]

That’s true. Supply shortage not much you can do. You should have the key fob and the digital key right?

[@john-cv9dy]

So... a phone case issue, an app issue (relevant to any Lexus), a CarPlay issue (fixed by IOS update)... So just the one handle event. Doesn't add up to 5 issues with an NX. Surely...

[@carswithsonduren]

It’s not simply a case issue. Even my slim fit case still it takes 6 seconds to start charging. CarPlay is not 100% fixed. The door handles only I experienced once so far but many owners have already experienced it. The user profiles, the app, the shaking side mirrors. Look, I bought the car and we are in love with it but to pretend that these issues don’t exist is silly. The entire purpose of this video is to be 100% transparent so that Lexus can work to fix these issues instead of covering our eyes. And these are just the issues I have experienced there are lots of small little problems that owners on the forum have faced as well.

[@nadinegraham2470]

Definitely issues with my breaks. 3 seperate issues related to the breaks that needed to be fixed.

[@mfbikle]

Since my wife gave me access to the mobile app, she now has zero access/functionality of the app! (We don’t have the luxury package/digital key) It’s the worst app on our phones for sure!

[@carswithsonduren]

Really? That’s very odd indeed. Did you visit the dealer?

[@Freepalestinefromzionazi]

Whole point of spending $$$ on a lexus is not to have issues, noises and rattles, shame on lexus

[@lindahicks9932]

My NX350 will arrive mid May 🎉

[@carswithsonduren]

Awesome to hear, Linda! What colour and package combo did you get?

[@lsft]

The phone case you have for iphone 13 Pro max won't work if you have the 14 pro/pro max.

[@carswithsonduren]

Are they not basically the same now LSFT?

[@jvlixn]

If your phone is running a beta, it’s most likely your phone causing the issue because of the software

[@carswithsonduren]

Yep I stopped going into the beta program as well due to this

[@thomasq2063]

is the phone and users' case problem not the car design charger problem don't blame is flaws of the car design, ios dont work well with androild car play .....is os issue not the car

[@orodermsurgery558]

The A-pillar is an issue. Always a struggle for men to get in

[@carswithsonduren]

Not really something I’d call out to be honest. Doesn’t really affect me.

[@fbp452]

2024 NX is already out =)

[@mikej238]

and much more expensive yet it's the same car 😂

[@carswithsonduren]

How much more expensive is it?

[@paulkeddy7656]

Buddy. Sounds like phone issues to me. Nit picking is a understatement. Lol

[@carswithsonduren]

It’s not really an issue with the phone, it’s an issue with the system since it’s more than me reporting these issues.

[@kevg47]

SPY GEN CASE LOOOOOOOOOLL

[@carswithsonduren]

Can you educate me on how to pronounce it then?

[@kevg47]

@Cars with Sonduren absolutely my man,, it's speeeeee gen, there are tons of videos on line too,

[@carswithsonduren]

Thanks dude :)

[@papagen00]

NX is too cramped inside, less space than the RAV4

[@carswithsonduren]

Yeah, the truth is you need to see if the space is right for you and your family.

[@badongtagalog5737]

I dont understand people hates the electronic door. If the battery dies you cannot unlock the car either. You have to use the key to open it manually. You also have to open some cover because newer cars hide it. So i dont see any difference🤦‍♂️

[@hien7801]

I bought a usb plug in to the cigarettes lighter and charged don't buy a car because a wireless chargers.

[@vicmarc4984]

Wow, these are non-issues. This video REALLY comes off as a whiny first world problem video.

[@emanalmarkhi]

These are not real problems bro you wasted my time

[@bao583]

🤣😂😂 bro those are not car problems, those are your problem!

[@carswithsonduren]

😅

[@MusicStrongFitnessTraining]

"the majority of phones are an iphone" uhhhhh.... Says who?

[@carswithsonduren]

Says the stats. A few months ago Apple claimed over 50% market share of all smartphone devices in the US.

[@MusicStrongFitnessTraining]

@@carswithsonduren 50% is not a majority. How far over half? 51%? 70% 90%?

[@carswithsonduren]

@MusicStrongFitnessTraining if you have over 50% in anything, you own the majority.

[@alfredlee1472]

No big deal 😂

[@wally6193]

damn you rate a car based on the wireless charging?? or any other media app crap. Gee I don't know, I buy Lexus /Toyota because of their reliability and comfort. Go buy a Kia or something like that maybe you'll be happier. Stop your whining, you don't buy a car to be your office at home. Like others have said, they've had no problems with the door, and you only had the problem once, lol, really, stop your whining.

[@carswithsonduren]

LOL did you even watch the video Wally? I am a big Lexus lover but seriously it sounds like you are blinded by some brand loyalty that you can't see the obvious flaws. Many folks beyond me just have these problems, if you also took the time to see some of the comments. Stop your whining.

[@wally6193]

@@carswithsonduren I've had Lexus and Toyota for the past 12+ years. Every car has it's slight problems. But to hear someone whining about the trivial problems like you were is just bad. Yes I watched it. Please stop whining and go bye a kia or bmw.

[@wally6193]

@@carswithsonduren seems like it's more CLICK BATE than anything legit.

[@carswithsonduren]

LOL. I have owned multiple Toyota and Lexus vehicles. If you actually listened to what I said, I said these problems don’t change how I feel about the car. If you think core functionality, like being able to open the door, use the infotainment system, and these other items is trivial I think you just don’t know what you’re talking about. I’m a self-proclaimed Lexus fan boy, but I’m not brainwashed. Apple CarPlay should work 100% of the time like it does in vehicles that cost $30,000 and are not even in the luxury segment. The infotainment system should work 100% of the time, especially when you’re using it for navigation. The shaking driver side mirror, etc. Get out of here 😂😂

[@wally6193]

@@carswithsonduren it's electronics, there will 99% have the odd bug. But I'm guessing you don't know anything about electronics either. Sure a shaking mirror is not good QC. Oh and I do have a degree in electronics eng/design.

[@your_royal_highness]

I bought on impulse (first ever such buy in my life) a ‘23 model at the end of ‘22. I disliked the car from the minute I drove it off the lot. I had the F Sport. It was cramped and even my slender 5’ tall blonde companion hated the seats. It is slooooowwww off the line, it is NOISY!!, it was no fun to drive. Great technology I admit but if I don’t enjoy the car, I don’t want to keep it. Dumped it late ‘23 after a year. Got a much better driver’s car instead

[@carswithsonduren]

What car did you end up getting?