12 Things Leasing Consultants Need to Learn on the Phone

www.leasinguni... or [phone]
#PropertyManagement #CertifiedApartmentManager #LeasingConsultant
Leasing Agent Phone Training
Leasing University gives you the process and tools you need to handle every call and convert prospects into leases.
A step-by-step system to improve your phone skills, and help you get leases. (Free with Monthly Unlimited Membership) www.leasinguni...
“Ring, Ring” That’s your phones in the leasing office.
Everything you need to make sure that you and your people get the right information from a prospect. So when they show up; you know; what unit to show them, what is most important to them and why, how to sell them on the unit and the property and close the lease.
Leasing University gives you the process and tools needed handle every call and convert prospects into leases.
www.leasinguni...
Just some of what you will learn:
- How to uncover your callers wants and needs.
- How to motivate prospective renters to view an apartment and lease at your property.
- How to convert cold incoming call into hot leads.
- How to set the appointment in a way that ensures your prospect shows up to tour.

[@xs0heavenly]

My sales training includes watching your videos before I leave for work to start my day leasing!

[@LeasingUniversity]

Thank you so much! I will keep the videos coming. Have you asked your leadership to let you get the $299 Unlimited Training Plan at www.leasinguniversity.com/membership yet?

[@davidjohnsonjr1131]

I watched this video this morning at 7am, and by noon i have two pending leases. DID I MENTION THIS IS MY THIRD DAY IN THE LEASING SPACE? I was working at chipotle just last week and thanks to your videos Matt, I can hold my own amongst seasoned professionals. THANK YOU.

[@LeasingUniversity]

David Johnson Jr I am so so proud of you!!!! boom!!! Are you ready to get Certified at www.LeasingUniversity.com? If you want to talk through it with call the office at [phone]

[@np_management1931]

Hey David. How did you get positioned so fast?

[@user-ud2ry4uf6f]

When your moving date it's today July 15 .... Thanks for sharing knowledge

[@SaikoSoda]

Your videos are helping a ton. I start my Leasing Consultant position tomorrow! Thanks 😊

[@LeasingUniversity]

Jordan R so proud of you!

[@rachael8895]

With the second call---Why did she ask if you were a resident???? She knows you are coming in for tour? I am not sure if she was nervous, but I caught that.

[@monicac2834]

You are absolutely amazing. Thank you so much

[@LeasingUniversity]

Monica C thank you so very much!!!!!!

[@valiantresidential9721]

Fantastic training video Matt! We regularly refer you to our site-level teams to help them better understand the leasing process. Looking forward to seeing more of these type of training examples, it really makes a big difference!

[@LeasingUniversity]

Valiant Residential I’d love to fly out and do Live Training with the team!!!

[@valiantresidential9721]

@@LeasingUniversity I will share your website and contact info. with our Training & Development Manager and look into making this happen.

[@LeasingUniversity]

Valiant Residential can you send me your contact information to [e-mail] I want to send you something nice!

[@joypeace8043]

I need enthusiasm when I'm calling anybody! Can you do a mock call? Because some people don't like "why" question. How do we ask these...? Thanks

[@essensegregory8621]

The company I work for has us do the tour the exact same each and every time to avoid fair housing complaints. They also send out shops to check and assure we are doing it this way. We also use yardi and when a prospect calls there are certain questions we have to ask for example the price range. I absolutely love your videos and everything you say always makes sense. I try to use what you taught me in ways that I can!

[@anissawilson8981]

Watching your videos

[@LeasingUniversity]

Boom! Love it Anissa!

[@JacquelineFierro939]

To answer your question. Here taking notes down ready for my 1st job as a leasing consultant. Starbucks would really help me study harder 😆😆 by the way you are amazing glad I came across your channel at this time

[@LeasingUniversity]

Love it! Come see me at www.LeasingUniversity.com 🙏😎🙏

[@LeasingUniversity]

😎👍😎

[@anissawilson8981]

my training is on watching there training

[@thomaslibbey5694]

I am so grateful for you...I interview for a leasing consultant position tomorrow morning!

[@LeasingUniversity]

BOOM! So PROUD of you Thomas!

[@thomaslibbey5694]

@@LeasingUniversity Hello Matt! Just wanted to let you know that, thanks to your insight and industry knowledge, I was able to land that leasing consultant position! I start on the 22nd!!! Thank you, thank you!

[@LeasingUniversity]

@@thomaslibbey5694 great job!

[@carriewilson8861]

i'm new to this whole leasing thing and i learned alot from watching your video

[@LeasingUniversity]

Carrie Wilson thank you so much! I’d love to help you get certified call me at www.LeasingUniversity.com [phone]

[@Chariseymfk]

Love this!! I shared this with our team!

[@lexl.5896]

The first call seemed worse than the second call. A bit surprised by the evaluation.

[@sjr9669]

The first call asked for his contact info which is the most important information to retrieve, it allows for follow ups and check ins. The second call failed to retrieve contact information and destroys the opportunity for follow ups and check ins. She also mentioned price and square footage which isn't relevant because he didn't ask for that information, in fact he mentions there is no price range it does not matter to him. You should want to find out what's important and why (she didn't care to find out why), paint the picture for them as they're touring the apartment, and then discuss price because if it's not in range you can help them conclude whether the apartment is the best fit for them regardless of price.

[@studentthe1560]

I agree that the phone system is annoying and that the first agent did not give you all of the information, but you did steer the conversation by rushing through the call. So the assessment was not quite fair.

[@LeasingUniversity]

Carpe Diem thank you for the great comment! Don’t forget, you are in control and responsible for the pace and direction of the sales process not your prospects.

[@villaserenamarketingandcen9431]

@@LeasingUniversity To Carpe Diem..... I feel Matt can tell they are not headed in the right direction, so no sense wasting more time. I wonder why she didn't describe a "wow" kitchen to you since you stated it was important to you. Asking why it is important would have been great too! Agents often miss important cues to build value or connec because they are anxious to get to the part where they dole out the most boring info of all... square footage and price! Numbers are not sexy. ;)

[@LeasingUniversity]

@@villaserenamarketingandcen9431 boom! You said it so well! We miss clues!!

[@karimabhgambrell3904]

my sales training consist of watching Lease training videos and reading more different training manuals through a training program my company uses.

[@LeasingUniversity]

How are those other training programs working for you? Have you looked at www.LeasingUniversity.com yet? I think you will be surprised at how powerful it is...

[@mariehaughton1822]

I am loving you. These videos are very informative. I am looking to fine a. Property management Job very soon. Thank you

[@LeasingUniversity]

Marie Haughton awesome! Come look around at www.LeasingUniversity.com or give us a call at [phone]

[@anavega6806]

Very interesting video motivated and to the point going in for interview next week feel great listening to all these pointers

[@chrissuazo8849]

great advice for the phones also working as a maintained guy dual roll love the video watching videos on you tube for both will be looking at a realtor lic once I get the money together

[@LeasingUniversity]

Love it!! Let me know if it makes sense to get you certified at www.LeasingUniversity.com

[@Marie-xx5oi]

Great video!!

[@leonizalegada5549]

I am from the Philippines, But I worked as a Virtual Lease Appointment Setter. I process lease appointments over the phone and property viewing. And your videos help me a lot and my client too. I was able to set appointments smoothly, and all the info I forwarded to my Leasing Consultants, they say all my prospects always showed up, they never had any hard time touring cause they already knew what to present first and what to do because of the details that I already forwarded to them by using those questions from your video.

[@jesrogers34]

How do you address pre-leased & regular wait lists or when availability is months away for a leasing community?

[@jefferysandor3561]

Thanks again, Mike. I've been watching your videos, and I currently work in maintenance, and I'm 55 know and looking to go on to leasing , but I'm a little nervous I do been to work on my confidence

[@millerlee5264]

Im property manager in Sydney, it us helpfull!

[@spitfire7219]

I am watching as many of your videos as I can! That's what I'm doing for my training. I need to ask my boss to get the leasing university for me though, I could really use some sort of formal training to succeed. Anyways, you still have that $50 starbucks giftcard? ;)

[@LeasingUniversity]

Spitfire 721 get signed up today and I’ll send you a $50 Starbucks card today! www.LeasingUniversity.com

[@spitfire7219]

I want to today, but I dont have the money to spend right now. I am desperately searching for some kind of training material or course because there simply isnt one at the company/apartment I work for. I want to set myself up for success, and if they wont do it, I will figure out a way to myself! However, everyone charges for this information...

[@LeasingUniversity]

Spitfire 721 have you boss call my office. I will talk to them. [phone]

[@charbelsuccar3543]

Hello to my friend and the expert Matt, I have a small question concerning a question that you mentioned in the video, this question refer to which apartment should X see or what should we show the client in the apartment such as the kitchen or the bedroom... thanks in advance for supporting and answering all questions.

[@LeasingUniversity]

GREAT Question! “What do you want to see first?” Should always be open ended. We literally want to ask the prospect what they want to see first and leave it up to them. It may be the kitchen, it may be the dog park, it may be the parking lot. Whatever they want to see first we need to know that. That information is vital because we are discovering what’s most important to them and why. Make sure, after you ask them what they want to see first that you follow it up with why do you want to see that first?

[@margaritaperez8179]

Jajajaj you are so funny love it!! handsome!!

[@LeasingUniversity]

Thank you so much!!!