$1200 Oil Change!?! - Triumph Trident 660

I took in my perfectly functioning Trident 660 in for my annual oil change and had quite a few unexpected costs... I was forced to pay the $1200 bill on a brand new motorcycle!
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[@halohalohikers3571]

What does your dealer charge for an oil change?

[@saeldaya]

Nothing i did my own oil change and bought the obd scanner to reset the wrench using ecu tune. Sucks they didn’t honor your warranty.

[@halohalohikers3571]

@@saeldaya this is exactly what I will be doing for the next oil change! I also hear people just turn the date back a year on the dash so the wrench doesn’t turn on.

[@saifs88]

That’s what I did for my bike. I just move the date by a year and the wrench light went away. I cannot justify oil change price of $400+ it took me like 20 mins and $65 for the Castrol oil and filter.

[@halohalohikers3571]

@@saifs88 yea that’s not a bad idea, quick and easy. The only reason I bit the bullet and took it in to the dealership is because I still have another year of “warranty”. I wanted to do everything in accordance to the manual.

[@saifs88]

@@halohalohikers3571 that make sense. But these dealerships service center just taking advantage of people. I called in my area and they told me $330 for an oil change. They’re charging $220 for labor. More expensive compared to car dealership labor price. They told me $180 to replace rear brake pads. I just bought the pads off Amazon for $25 and replaced them in 20 mins.

[@kenhoward3512]

The $400+ (and 4-hour?!) oil change is bad enough, but the $800+ cooling system repair not being covered under warranty for a 1-year-old bike is outrageous. You MUST contact Triumph about this, including documentation and names of management at the dealership. This is not how to do business, and Triumph should recognize that.

[@Voltomess]

I don't think Triumph gives a fuck.

[@JohnTheBodge]

@@Voltomess Triumph in the UK have been outstanding with my bikes. Had 3 new Trumpets since 2020 and had issues with all of them - nothing major, repeated inner tube woes with Scrambler, bent sidestand with Tiger 660 and persistent spongey brakes with Speed Twin 1200 (still not fixed after two visits to dealer workshop, but it is a headscratcher, to be fair, and the bike still stops well) and all dealt with under warranty with no questions asked. The sidestand I even admitted to being my fault and they still replaced it under warranty. In my experience it's the dealers that make the difference.

[@Voltomess]

@@JohnTheBodge In USA they like to fuck you up from all directions.

[@kershacevedo]

What is the name of the dealer so we don't accidentally go there.

[@AgricUltra]

That should totally be on the dealer/Triumph. I’d be fuming.

[@user-nj5dj6jq3l]

An aftermarket exhaust doesn’t void your warranty. This sounds like a shady ass dealership tbh…

[@SinOjOs-Transport]

You are mistaken. Many manufacturers include verbiage in the warrenty contract. that specifically states warrenty void with aftermarket parts, including exhaust. I have been riding for 54 years, purchased many new motorcycles over the years. Old time dealers used to honor warrenty if you paid them to install aftermarket exhaust. 1970's, 1980's, 1990's I always went with Kerker full system. SuperTrap now owns Kerker & only provide for Harley. Really miss that straight 4 Kerker sound with a competition baffle. Nowadays with emission requirements. Many dealers will not install any aftermarket exhaust that is not manufacturer & emission approved. Which means leaving the cat installed (slipon) or a full system with a cat. If the dealership installs an exhaust that does not comply with emission requirements. They are liable to get very expensive emissions violation fines. Of course it does all depends upon the various dealerships in various states in the US & and or countries with differing emission requirements. You can find warrenty void notes in many manuals.

[@user-nj5dj6jq3l]

@@SinOjOs-Transport look up Magnuson-Moss Warranty Act. Also, the exhaust didn’t cause any problems his dealership broke something and then decided not to fix it because he works on his own bike.

[@langhamp8912]

@@user-nj5dj6jq3l The Magnuson-Moss Warranty Act does provide some protection to the consumer provided the consumer isn't making changes "upstream" of the part in question (in this case the engine). The Triumph Trident has both an O2 sensor and a catalytic converter as a closed loop back to engine management; therefore removing both those items does indeed invalidate one's Triumph warranty according to section C of the Magnuson-Moss Warranty Act "...while in the possession of the consumer, or unreasonable use (including failure to provide reasonable and necessary maintenance)." STOP messing with the stock exhaust system and doing catalytic converter deletes. Dealers can and should invalidate your warranty for 1. making a bike not follow EPA standards, 2. breaking things while installing aftermarket items, 3. the general principle of making a quiet motorcycle loud. There's two major things that make bikes stop working. Exhaust modifications/CPU tunes and fender eliminator kits. Especially fender eliminator kits; those darned things cause all sorts of electric problems especially in the rain.

[@dcrose001]

​@@SinOjOs-Transportwow not remotely true in the USA

[@dcrose001]

​​@@langhamp8912outright lies as of 2022 new laws give owners the right to modify without voiding your warranty. Try research instead of proving your ignorance.

[@wainewizanthony7420]

That's ri-damn-diculous! I was looking to buy this bike in November... thanks for the video!

[@halohalohikers3571]

Don’t get me wrong I still love the bike! I suggest just make sure you goto a reputable dealership for services and/or do you own work!

[@Flatus4La]

Im sorry but 400 for an oil change is crazy.

[@lpete531]

Crazy

[@dew4040]

I think that is the going rate. My dealer quoted me $425 on 660 Tiger Sport. I passed and did the oil change myself.

[@Steves-Bikes]

Sorry to hear about your problems with your robbing dealer, I hope things go better for you and hope you find a good independent guy to look after your bike.

[@skaman125]

The fact that the dealer trying talking you into the extended warranty by saying that the product he’s selling has a high rate of failure would have just made me cancel the deal and walk away to find another seller.

[@motocorn]

Im sorry this happened to you. I have well over 6k miles on mine without a hiccup (knock on wood) I would have fought a warranty. Tell them to prove the exhaust did it. We have the right to modify without full cancelation of warranty.

[@kylesmith6834]

Sounds like a first service. Just had mine done on my MOTO2 street triple. $355. They do more than just change the oil on the first service. An oil change is $70. Triumph Detroit

[@Paul-jf2yv]

sounds like taking pictures of your bike before taking it in to get it serviced sounds like a good idea. They probably messed it up in that 4 hour oil change, tried to fix it and gave your bike back knowing they F'd up and blamed you to save them from covering the costs.

[@AlexTikonoff]

That sucks man, sorry you got that trouble. Still, you have the best looking (and sounding) Trident 😊

[@user-vc7xc4bt4d]

This is why I sold my Triumph Speed Twin. My local Triumph dealership wanted $1200 for a 10,000 mile service. So I purchased a 2023 Harley-Davidson Pan America. The Pan Am has self adjusting valves and the local HD dealership doesn’t gouge me on service.

[@tridentyyz1031]

The warranty on mine in Canada was for two years and my faulty heated grips were replaced under warranty, that said, the warranty process seemed reverse of a car dealership as the bike dealership had to submit a claim to Triumph before they could replace the grips under warranty, whereas when I have had warranty or recalls on cars, the dealership just fixes it. My last oil change and bike overall cleaning etc for the 10,000 mile with the rear brake pads being replaced was CAD 500.

[@unwired2097]

I know exactly what dealer that is. I bought a tiger sport 660 in December there. They had a good deal with no dealer fees and free panniers. Did first service there to have it in the books but will be doing the rest myself. I remember day of sale the salesman was very kind and we actually had good conversation. Next day when I picked up the panniers I ran into him. I tried to make small talk and was pretty much brushed off stating he was very busy and see you around lol. Typical dealership behavior 😵‍💫🙄

[@TheWanko11]

Sorry to hear that...

[@vishwabharati3440]

tag triumph and raise the issue. Its really unacceptable. Your money should be returned by dealers

[@roychilds4098]

"The machine must not have been subject to any modification, repair or replacement other than as authorised by Triumph Motorcycles Ltd." straight off the Triumph site but feel your pain

[@Six_Strings]

They have to prove that the modifications caused the issue, otherwise the law says they need to honor the warranty.

[@JeaniusCompany]

Hey that's the 57 freeway. LOL, I live off the next exit. I'm looking into the 660,. kinda leaning away.

[@TheMayonnayse]

You got got dude. Your garage looks well equipped, so why not do the oil changes yourself?

[@lightthiscity4974]

What year is your bike? I have a 2022 and haven't had this issue yet and almost have 10000 on it.

[@mariojorge547]

I have the opposite experience, i bought the bike second hand and the first owner did the first service at 3000km not 1000km as triumph says. Mine was 2021 and had the map sensor problem, and the dealer said it was under warranty

[@halohalohikers3571]

Glad to hear about a positive experience! That is exactly would should happen.

[@thinkdunson]

i just got a 2024 street triple. my first triumph. the initial maintenance was over $400, which is absolutely outrageous. but i always pay for the initial maintenance because they're supposed to do a bunch of checks to make sure everything is working correctly and torqued to spec. after that, i do all my own oil/chain/tire changes myself. the thing i'm not looking forward to is the wrench icon showing up on my display. if you take it to a dealer, JUST to have them clear the display alert, they charge you at least $75. that's also outrageous. to do it yourself, you have to buy an OBDII reader/writer and learn how to clear it yourself. i'm not looking forward to that at all. particularly because i'm not sure which readers will work on this particular bike. so hopefully someone else figures it out before i need it, and i can learn from them. they don't seem to believe in the "right to repair", which is something most motorcyclists hold very dear. that, combined with the fact that they WAY overcharge for routine maintenance just leaves a bad taste in my mouth. so based on this alone, i will never buy another triumph, and i would never recommend one unless the person doesn't mind paying two to three times what they should, to have everything done for them. which some people just honestly don't mind, and that's fine for them. but like i said, i could never recommend it.

[@b18c14]

They said the same thing to me when I brought in my bike due to having a full exhaust system, it’s best to go in all stock so they have no excuse to void a warranty claim it’s the sad truth. This is generally for all dealerships.

[@halohalohikers3571]

It makes you wonder what the dealership is capable of doing to your bike knowing that when they see you come in with aftermarket parts…

[@fromabove1755]

my 2023 trident never goes above 3 bars, but i guess thats normal operational tem, outise is hot 33-35 celsius, almost 4000km so far so good, but i noticed minimum oil level after 3000km.. so not sure either it wasnt filled properly during first service or bike eating oil while going 8k rpm :D

[@b3n926]

I really like my Trident though recently I encountered the Map Sensor issue which would clause the bike to cut-off occasionally whilst down shifting. It was replaced under warranty however, I was somewhat shocked that given it was a known issue why hadn't Triumph created a safety recall notices. Experiencing a bike dying whilst entering corners or roundabouts was certainly alarming especially as I'm a relatively new rider as are many Trident owners. Triumph really should do better. At least my dealership looked after me. I will do my own oil & filter changes, labour charges are ridiculous!!

[@halohalohikers3571]

Yikes, that would be scary! Glad they got it taken care of.

[@garrettcraig3451]

I just got a safety recall letter for thus

[@waliagovind]

It was not recalled because it is an English company. Their reputation is already destroyed.

[@DanilErofeev]

But what's the name of this dealership to try to avoid them?

[@HarveyPVP]

Thanks for helping me decide to not purchase a trident and get a mt07 instead

[@tbraun513]

Highly suspect when it was fine going in then immediately overheats afterwards.

[@Warkid1993]

What year is your trident? Wondering if the fan issue is isolated to that year

[@halohalohikers3571]

2022

[@timallison8560]

i am onboard with the dealer being an issue, but then again, i have never modded a bike or a car for this very reason.

[@tallynmichael]

Triumph actually sells the zard exhaust at dealerships for the trident 660 and will even install it for you. So not being covered because of that exhaust is bullcrap. Sue that dealership

[@halohalohikers3571]

They said that I damaged the fan bracket during an install, which I didn’t. I have every install I’ve done on video and several after photos, nothing was ever damaged. They just needed an excuse to divert responsibility and make me pay out of pocket.

[@tallynmichael]

@@halohalohikers3571 yeah i would first contact a corporate office then sue if need be

[@Voltomess]

@@halohalohikers3571 so you had evidence on video and photos and you did nothing to fight?

[@ThatGermanFella]

You got hosed! 4 hours for an oil change ... lols and then charging you 400 bucks plus, just wow. I had a oil leak issue just after my first service and posted a video about it on my channel as well. Saving grace, my dealer actually went the extra mile and everything covered under warranty. Not sure though I will buy another Triumph, even though I like my Trident and Triple a lot.

[@SinOjOs-Transport]

Perfect example of why you always do your own maintenance. I have been riding 54 years. I will not allow any dealership so called mechanic touch any of my bikes. Most are idiots. Oil changes are easy, plus you know exactly what brand & weight oil is going on it. Same for the filter. Plus if it has oil screen you can be assured that it was cleaned. Most dealerships Do Not Clean The Oil Screen. Everything else, coolant flush, brake & clutch flush, cable lube etc. Very easy to do. Valves adjustment sounds intimidating. Yet easy to do. Plus you can put the valve clearance at the best place for your engine. Dealerships will simply put it anywhere between the manufacturer range. My Ducati ST2, Ducati Dealer wants $2,100 just to do annual service & valve adjustment. Thats $240 an hour. Other places will do it for $120. Not worth it to pay someone to screw it up. If you do have someone do everything for you. Find a competent experienced mechanic. Usually find them with their own shop, they are rarely at a dealership. Dealerships to maximize their profits. They earn more on maintenance & repair than bike sales. Have the least experienced, least paid kid. Do most of the work. Reason why after purhasing a new bike. Always check every bolt, everything. The new kid is the one that un-crated it and assymbled it. Basic motorcycle maintenance is easy. You can save a lot by doing every thing but the valves. Having a mechanic to only do the valves if you really do not want to do the valves yourself. I got cured of allowing dealerships to screw up my bike & get paid for it back in the 1980's.

[@chokeout412]

The Trident was in the lead, but now after reading how much labor charges are..........It will be a Japanese bike. GSXS750 or MT-07 instead. Thanks for the heads up.

[@porscheguy3820]

My God I do not believe you can not change your own oil.

[@atxplus]

I am absolutely shocked, that they did not honor the warranty. Triumph would of paid for parts and labor for swapping out the fan. I have just brought the bike and i am waiting to pick it up. I wonder if I have made the right choice. I had a MT-07 Yamaha and for 5 years it was faultless. and reliable, however, if I was moving in slow traffic or I was coming off a slip road on a motorway it would stall occasionally, but I never took it back to the dealer to have it examined. I would still have that bike, but unfortunately some low life cut my security chain, which was anchored to the ground and chucked it onto a van.

[@halohalohikers3571]

Oh dang it! That is my worst fear. What a nightmare! Hearing these stories makes me want to put an AirTag on my bike.

[@misterb2787]

My tiger sport first oil change was about $480. I only did it for warranty purposes. I’ll do the rest myself thank you!

[@shabs2134]

Since when do doing your own oil changes affect warranty? You basically threw away $430 (oil + filter only costs about $50).

[@misterb2787]

@@shabs2134 apparently you’ve never dealt with a warranty issue. They will use any excuse to not cover any damages. Better to have it done legit and documented.

[@shabs2134]

@@misterb2787 This is the first time I've heard that doing your own general maintenance voids your warranty. It must be an American thing as this is definitely no the case in the UK where I live and ride.

[@jeffwertz2953]

Makes no sense. No way this would cause your bike to overheat when your moving down a highway. You only need the fan when bike is standing or moving VERY slow. Once you're moving over 20, it shouldn't even matter.

[@GeorgiaGrowGuy]

That first bill says it's for the annual service not just an oil change, there is a massive difference in labor between the two. As far as it breaking down on the way home from the annual service, that on the dealership. Who installed the exhaust, i just got the dealer to put my yoshi on to avoid any warranty issues.

[@halohalohikers3571]

Yea the description does says annual service. When I look at the bill I interpret it as they changed the oil, filter, and gasket. If they did anything else I wish it would have been in writing. The second bill was even worse, at first they handed me a blank statement with just the price due. I had to ask them to re-print me something that showed what work they did and what parts they replaced.

[@hjmoto]

Hate to say it but you were scammed. You ride your bike in, never had an over heating issue. Just to come back after finding out the bike is over heating! I would have been furious! Good for deciding to leave that dealer alone!

[@emotran]

This is wild! Have you tried calling Triumph customer service?

[@halohalohikers3571]

Yea they said ultimately it was up to my local dealership.

[@globaltripping3654]

Definitely write a letter to triumph USA and demand your money back!!!

[@Shane-ln5zz]

Holy fuck, I changed my oil and filter on my MT07 for 28€, can you walk after that????

[@porscheguy3820]

That fan was bent when the person put the frame savers on because you have to remove fan bolts a push the radiator and fan out of the way, For god sake learn to work on stuff you own.

[@2337wolf]

shady ass dealership. My yearly service for my trident is only ever $200 which includes a chain service and checking of all consumable parts.

[@trailrider1980]

Can you do your own service if you own a triumph?

[@ErectileSceptile]

Sort of, there's no way to clear the error code once you hit the mileage/ year mark. So while yes you can always service bike yourself, the dash will look like a Christmas tree.

[@strick9354]

4hr oil change for $400 👀👀

[@halohalohikers3571]

And 15 minutes after leaving the service the bike over heats. I daily ride the bike and never once had any high temp scares until I took it in that day.

[@TXLorenzo]

How does an oil change take four hours?

[@TomBell-wf3vq]

They might have been busy but a fan assembly 22 days to fix?

[@bobfallis]

You have a horrible dealer. Have had to bring my '22 T660 in for warranty work a few times and have never had any issues.

[@keithkeeble7483]

Four hour for a oil and filter change it would one hours labour and £200 in the uk you have been rip off not nice😢

[@faeezstranger]

damn triumph ..feeling sad for you man

[@Elgixxer2006]

This the only reason id only would buy a japanese bike that i can do my oil changes my self and minor services without the need to take to dealer and get overcharged 😢 european bikes are high maintenance unfortunately

[@emster5624]

This makes me not wanna get a Triumph no more. I got a ninja 400 and thinking of getting this or a street triple but… nevermind. I guess i’ll stick with japanese brands

[@AK-xr5of]

My bike overheated 2 days after delivery. 2 DAYS. Anyway the dealer took care of it for me in under an hour. It was the fan.

[@halohalohikers3571]

Glad they fixed it for you! How do you like your bike now?

[@AK-xr5of]

@@halohalohikers3571 love it.

[@godzla69]

I would contact corporate, what they are doing is absolute b*******. It is also against the law to deny you that warranty work. You should ask for the money back for your extended warranty.

[@kaykay8686]

Dude. I’m sorry but you got screwed big time! Don’t do biz with those guys ever again. Go Japanese and you won’t regret. If you like your Trident, go MT07, Hornet or GSX S8. You won’t have issues and you’ll have peace of mind!

[@Elgixxer2006]

Hmm sounds fishy 😡 they probably messed it up doin the oil change

[@maximusthemartian8897]

they Rob you bro. probably the tech who work on the oil change. much better to always have eyes on your bike. you'll never now. i dont have trust issues but if you really love your bike you should look after it for time to time whileyou are at the store. my cents.

[@x24valveman]

Triumph are you watching

[@MrTBA]

4 hours for a oil change lol i wouldnt be going there again

[@Peterviegal]

Mate, you got scammed.

[@johnsmith8671]

😂😂fan assembly…they yanked ur chain.

[@davexs]

426USD for oil change and filter, 5 minute job.....OUCH! I guess you didn't do it yourself because you wanted the Triumph stamp in your service book? What a con. It is clear that after market parts void the warranty, pretty standard clause on any motorbike. They have you over a barrel, so to speak!!! With that said it does leave a bitter taste in the mouth.

[@TXLorenzo]

I just had my Royal Enfield 650 in for an oil change and valve adjust for 130 euros.

[@halohalohikers3571]

Sounds reasonable! I just recently saw a royal enfield in a tan and military green that looked really sweet. Cool bikes.

[@mushroomcloud1]

How in the fuck can an oil change be over 400 dollars??? It is a spin on filter.

[@halohalohikers3571]

Blasphemy right??

[@dcrose001]

Wow they screwed uou and i eouldnt of paid a fine except to a lawyer.

[@waynehabig5058]

This is absolutely pathetic @OfficialTriumph - Disgrace of service and charging. If a customer rides their bike out of a SERVICE and it immediately malfunctions, it's on YOU. You either didn't service comprehensively or you broke something. This guy isn't ranting at all. If it was me, there would have been a physical fight. GET YOUR HOUSE, AND DEALERSHIPS, IN ORDER. #TriumphMotorcycles

[@TheWanko11]

Took 4 hours for a simple oil change??? Fxxking $318 for a labor?? I'm gonna stay away from Triumph...

[@TomBell-wf3vq]

And he didn’t get his bike back for almost a month for the fan assembly. I be kissed if I went in expecting an oil change and didn’t have my bike back until a month later because of something they broke.

[@homeontherange733]

Buy a Moto Guzzi. Anybody can do their own service. Very easy. Never look back.

[@TR5T]

YOU OWN A MOTORCYCLE YOU CAN SERVICE IT ALL YOURSELF ACCEPT FOR THE VALVE CHECK.

[@johnbelculf5441]

Something is fishy here. You drive in no problem, drive out and this. RED FLAG$$$$$$$$$$$$$$$$ My guess is they unplugged or broke the connector to the fan. See you in court.? Kinda fishy 10 min. down the road, with no issue before!

[@eddieomahony507]

Thats a scam......

[@davekintz7170]

Sell that bike! What a shame!

[@fredstah714]

Stealer dealer.