My Pixel Fold Didn't Make it a Year... You NEED to Get Insurance!

Let's not do the "Google is the only one who does this" nonsense. Get insurance on your foldables asap and never rely on the warranty. They'll all do it to you.
• Is Bad Customer Servic...
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Intro 0:00
What happened 0:26
Google's Customer "Support" 2:23
My Advice 6:52
The Strangest Part 8:02
Going Forward 8:50

[@scaryifliteral]

Let's not do the "Google is the only one who does this" nonsense. Get insurance on your foldables asap and never rely on the warranty. They'll all do it to you. Samsung and OnePlus too! Don't risk it! kzbin.info/www/bejne/m3nVpoGMbbqboqM Also, please no one else send donations! It's okay!

[@chrismpbuchholz]

amen, brother

[@jsal1993]

Agreed, insurance is needed at this point (even with a case/screen protector)

[@larocc1]

Whats the best place to get insurance for your phone?

[@just_joseph157]

I mean... yes and no. I had a hinge problem with my old Z Fold 2. It stopped opening all the way because of all the dust it had accumulated over the years. My phone had many scratches on the sides and light scratches on the hinge. It was all covered under warranty because the hinge scratches were just that... scratches. They weren't dents or anything worse. When I see pictures of other people's broken Folds and Flips, I always see dents and heavy scratches. I do see the occasional foldable with faint scratches, but most of the time, they do have a valid reason when they refuse to fix stuff under warranty

[@handyhistorian]

I have even less faith in 3rd party insurers. I haven't had this problem with Apple. Whatever bias against them aside, they're in a different league when it comes to device longevity, durability, warranty and customer support. Simply having a physical store that you can walk into in 500+ locations across the world itself makes a huge difference. It is of course factored into the premium price but given the heavy use and abuse our tech gets these days, especially smartphones, it's worth it. I think you'll have to start factoring Apple into the discussion, especially once their foldable arrives. Though more tardy than I'd like, I'm confident it will outclass every competitor on the market in practically all respects except price.

[@Danominator]

Call my opinion unpopular, but if a device isn't worth getting without a warranty for fear of breaking due to normal use...it probably isnt worth buying. I really hope foldables keep improving in the next 5 years or so.

[@scaryifliteral]

I don't think that's an unreasonable position.

[@ProfessorTechNerd]

Yeah but it’s inexcusable to have such crappy customer service for a device this expensive.

[@ArthurZakaryan23]

@@ProfessorTechNerd The price of the device shouldn't be a differentiator for the level of service one gets unless you're specifically buying some higher level of service that's offered but if the standard warranty stipulations are the same for a Pixel "a" series device for instance as it is the Fold then the service you get should be the same.

[@RagingBad]

Nobody is calling that unpopular

[@brownwallet942]

This top-notch phone, costing a fortune, gets all the care in the world, like kissing it goodnight before you sleep, and what happens? It still goes and breaks on you! 🤣💯

[@Louis1059]

"We'll call you back" is the biggest, "I just want to hang up on you", strategy in customer service. Never believe anyone that use's that excuse.

[@scaryifliteral]

It wasn't a shocking outcome lol

[@GAMIR_SFM]

Not really we use a similar process here with a Gas company and its normal to tell them to wait for a call back from a supervisor since they are not allowef to be on the agent desks

[@hobbitpsi]

@@GAMIR_SFM Also with phone customer support for phone companies, the higher ups actually time you for how long you take on calls and get on you to shorten the time you spend helping them. It's a horrible system.

[@Shambley1]

The way these companies treat customers paying $2000 for their phone is ridiculous. None of them are exempt from it. One plus taking two months to repair opens, Samsung looking for any tiny scratch on the phone to deny someone’s warranty, google in this case. It’s ridiculous. Honestly I hate iPhones, but Ive been waiting for them to drop a fold because at least they are normally pretty good with their customer service if you have AppleCare in my experience. Being able to walk into an Apple Store rather than sending the phone off would be huge.

[@drewsarkisian9375]

Heh, of course, paying $2K for a phone is pretty funny as well.

[@scaryifliteral]

Is it?

[@devilkazumi578]

If apple sold a fold it would be $3000 - $4000 ​@scaryifliteral

[@biensur19]

Aand the apple car 300 per year

[@johnadams1444]

It's a shame the surface duo line got discontinued, it had a screen gap but it was still the more robust design. Although the exposed hinges weren't great.

[@eriktred]

Let's start chanting surface duo 3! surface duo 3! surface duo 3!

[@frankr111th]

Still my favorite foldable hardware design.

[@eriktred]

@@frankr111th 100%

[@1horatius]

I’m still enjoin my surface 1 and bought it thanks to Shane recommendation 😊

[@jheidemann68]

100% agree

[@edvedder7835]

Thanks for the updated. Incredibly bad PR from Google. I'm sorry about your experience. Brutal!

[@falcovolt]

Okay, so this is EXACTLY what happened to me. What's really wild is that my crack was on the exact same side (on the left side of the screen) and what's even more wild is that this exactly reflects the same experience. Like almost step by step!

[@scaryifliteral]

At least you're not alone lol

[@infid3l]

Thank you for sharing this story. I was planning to get a pixel fold, now I’ll look somewhere else.

[@ALionlikeMane]

Sorry to hear that, bud. Seriously, its messed up how they're doing someone who's praised Google so much. I've been fortunate to get a day one Z Fold 3, use it for a year until the ZF4 dropped, which also gave me a problem-free year until my day the very ZF5 I'm typing this on (going strong for ~10mo). ...and I'm not saying that to play teams at all. When one foldable of any OEM has a screen crack, the next thousand of us who have no issues have to fight off the serial extrapolators. ...y'know the folks... those people looking past all available data to drop a "see now this is why" style statement implying that the overwhelming majority of foldables experience screen issues. Without reading any comments I can likely safely assume they're either already here (if not then on the way). If you do find some more fight in you and take them on again, I hope Google comes correct. You'd think after all the short term pink screens, button detachment fiascos, frame separation controversies and whatnot, they'd be more inclined to take care of their people before a story has a chance to get big.

[@kahuna1247]

This is why boring slab phones are still the most popular format. One of the reasons I'm not ready for folding screen phones is because of the fragility. The Duo got it right from the beginning imo.

[@scaryifliteral]

If the OEMs would replace defective devices, the fragility would be a minor inconvenience.

[@KrisRogos]

That is worrying. Given that the cracks are under the surface, I don't understand how Google can blame you for them and refuse a repair. My only guess is that they just don't have enough inventory of spare parts to facilitate a repair. I know someone locally who had an issue with his Surface Duo about a year in and was offered money instead of a repair as they didn't have the parts or facility to do it anymore.

[@okeyezeilo6187]

This is truly heartbreaking. To be offered money instead of a repair?? This is enough to put one off these folding devices. Seems to me the solution might be to buy a normal phone together with a tablet.

[@KrisRogos]

@@okeyezeilo6187 as someone who had both a phone and a tablet, no it's far from the same. You can't walk around everywhere with the tablet and it is not seamless to go from one device to the other.

[@Ryan.Mon24]

What a bummer man! I have the insurance but I decided to just sell it. I’ll end up with the pixel fold 2 possibly. This camera was not as good as I’d like and the weight was just too damn heavy. Love the content!

[@monkeyboy9896]

Hope this video gets a million views to help offset your losses my friend. Thanks for being awesome. Keep on keeping on brother ✌️❤️🍻

[@natjes6017]

Wow, that really sucks, sorry to hear it. I´ve been looking forward to the Fold 2 if they should sell it were I live, but maybe I should take a step back for a while...

[@edwardo00]

The crazy part about this for me is I recently just bought the Pixel fold because I was watching this man's videos😅😅😅. Now I'm terrified 😅

[@scaryifliteral]

Get that insurance!

[@netnomad47]

His was defective. You most likely won't face the same issue.

[@Maxx134a]

Listen I don't believe it was defective. I believe it is a heat up and cool down issue causing the layers to harden over time. It happened to me with Samsung. I would also leave it out in the sun, so it would get super hot as well. Anyways. I don't have insurance and I open/close my unit smoothly and slowly lol. Because I got zero insurance! Living dangerously! Hahaaa

[@edwardo00]

@@netnomad47 yeah that is true. He had his for a year. I just received mine so That's probably the case

[@edwardo00]

@@Maxx134a that is also true. I'm very cautious of how I Open and close the phone very cautiously 😅

[@stevedymoke]

I have kept my Duo2 for this very reason. I just don't feel that the foldable tech is robust enough. I suspect that the customer service departments are both struggling to cope with the volume of returns and aren't confident that the repairs will last. Replacement is expensive for them and will result in the same issue at some point. So the outcome is "send it back denying the issue".

[@WaffleusRex]

I kept mine as a backup for this exact reason.

[@sppspharmdude]

Well the oem bumpers don't cover that one corner and that back glass can only handle so many drops.. Talking from experience :-/

[@WaffleusRex]

@@sppspharmdude Yeah, that was dumb. Thankfully, I had bought just a bumper before deciding to get the Surface Pen 2 case. I cut off a bit of the bumper to put on the exposed corner. I shouldn't need to have to do that, though.

[@sppspharmdude]

@@WaffleusRex I ended up just Flipping one of the pieces around that way both the top and the bottom were partially covered. The stylus case actually covers both top and bottom hinges and it still folds well. Who know what duo 3 could have changed.

[@DJourney87]

Wow, I had the same problem with a replacement device that they sent me and I got another replacement approved almost immediately. I hate that everyone else always has issues with Google support. I never have an issue, thankfully....

[@chrismpbuchholz]

Had a very similar experience with my Z Fold 4 so it's definitely not just Google :( In my case I did have the Samsung Care+ coverage but my defect occurred right before my 1year was up so I sent it in, they sent it back with "no fault found" and by the time I got it back I was past my 1 year so they told me I could pay to go through insurance and I fought with them saying I had sent it in *before* the 1year but I got nowhere. Insurance or not, it's definitely a frustrating experience being told that you need to pay for something which should've been covered.

[@Maxx134a]

Samsung did me very dirty. They rejected my fold3 trade in because they said I left an app installed! Meanwhile it was hard reset. Such creeps. I never going Samsung after that. Google Pixel Fold now. I believe it is wise to upgrade instead of stay with old unit which will inevitably crack!

[@markgb]

Thanks, was going to buy one, not bothering now

[@KevinTspirit]

I'm really sorry you had that experience. That's stressful, especially when a device costs that much. Thank you for reminding me, need to get device care for my Tab S9 today. I purchase off Amazon and the Asurion rates are high, so just like my S24 Plus, I go directly to Samsung. (Note to others) Have to take pictures of the device, and they approve or decline coverage, and you have a deadline to do it.

[@richo4447]

My biggest problem with pixel ownership. I can just about deal with some of the handset/software issues but when I have actually needed support for an in warranty phone repair it has been terrible service and endless complaints over weeks and months. Insurance is essential.

[@Leej94]

Been watching your videos for a while and I want to say as a guy that's had an Apple phone for quite some time now you've done a great job promoting these Android devices for free..so much so that I've even considered switching back a few times. Love your videos, very unbiased and informative. I hope Google can see that and make this situation right!

[@FuzeFyreGreenFerret]

Thats really unfortunate :( im glad I have insurance. NEVER skimp out on insurance for phones!!

[@technogi5222]

That is a bummer, ive been working on a long term update of my Pixel Fold. Luckily ive had no such issue and I do not baby mine. I have dropped it twice with no case and still no damage. Lets hope it stays that way.

[@zotj]

Very similar experience with me and my Galaxy Fold 4 and Samsung's support. I fought and fought and finally they fixed it free of charge under warranty. Sold it immediately and back to non flips .......at least for now.

[@DarthPhillius]

In the UK and Europe as a whole; they're forced to honour warranty for 1 year.

[@mrdrissou_]

I live in France, it's 2 years.

[@ProfessorTechNerd]

America is wholly controlled by corporate interests, but people here are stupid to demand their rights as consumers because they are too busy being racist and homophobic fighting over irrelevant “culture wars” instead of uniting against the corporatists.

[@luc7976]

That wasn't the issue here, many US states have same requirement, but claim here is that the customer damaged it.

[@denizkandemir9744]

The Netherlands also has 2 years, for me the reason why I took a "risk/chance" to try the OnePlus Open. Must say I am really happy with it and using it for 6 months now, dropped it a few times with the case they delivered and survived 😅 😊

[@garygoodwn535]

We can force them to do so here. File complaints, send petitions to the manufacturer, report them to the better Business bureau, stop buying their phones, and if necessary, assuming the numbers are sufficient, file a class action.

[@ghostdragon2593]

Oh dang that's tough! I got the Pixel 8 Pro and opted for the basic Google warranty instead of the extra warranty so hopefully I never have to deal with their customer support.

[@hobbitpsi]

Nah for regular devices they should be fine. The reason all these companies are so bad with Folds is probably more because the screens are expensive as hell.

[@jheidemann68]

Im on the same page with you. Fantastic function, form factor, camera, etc.... but after it cracked being used in the same conditions and environment my OG Surface Duo was used in, then needing to file a insurance claim to replace it, I am now too nervous to daily drive this thing. I am back to my OG Duo for daily driving...

[@y2hbk563]

What also sucks about this is even if you did want to continue to support them now you're stuck with a device that won't qualify for as robust of a trade-in assuming the fold 2 or whatever it winds up being called gets released.

[@user-lm3ll1jp7f]

Thank you for sharing.. Also, did you have a chance to put GrapheneOS on it?

[@5abiXtasy]

Wow, quite a journey your fold has been as of recent lol I'm sorry you have/had to go thru all this. I expect something like this from a company like Gazelle where they heavily reduce the quoted trade-in value of a 10/10 device after receiving it and stating "extensive wear and tear and device is carrier UNLOCKED - so, we can offer $125" lol

[@scaryifliteral]

To Texas and back twice in 2 weeks 😂

[@5abiXtasy]

@@scaryifliteral Too bad Gemini did not become self aware and snap photos on its journey lol that would have been amazing!

[@user-eh2sv6lt2s]

I had issues straight out of the box with my Fold (Outer display not responding to touch many times). Fold was a couple of weeks old and the issue started from day 1. At first they refused to fix/replace it but they finally did it but It cost me a lot of effort while I was completely in my right. Happy they replaced it and apologized but the experience was horrible. Couldn't believe a company like Google would act like that.

[@HavenJaede]

Im really sorry to see you get treated this way, Shane. Do you think that its best to store it unfolded? This sucks, but atleast you'll have more time for the Open!

[@scaryifliteral]

Not sure. Strange that it didn't break at the crease.

[@tycovie]

Your customer service experience is why I also switched to an iPhone. I do miss my pixel, but this with other issues made me just switch.

[@scaryifliteral]

No question that having stores locally near you help a ton.

[@hobbitpsi]

That's a weird choice of switch. Apple would need to pay me before i switched to them again. I'd have just gone to Samsung.

[@tycovie]

@@hobbitpsi yeah, I know. I had a Note 10 before. I’ve thought about it, but at the time my friend was up from the south and sort of convinced me. I had AirPods, for the phone, then got the credit card, savings account, then a watch ultra. I had an overall great experience l, so I stayed. Now I’m in iMessage threads, still use WhatsApp tho. And there isn’t much I’m missing from an android phone.

[@beckinbinderin]

I had a fold for two weeks (eBay), but decided to sell it as £750 was a lot of cash and I didn't feel that it would stand the test of time. Went back to a Surface Duo 2, of all things (as my media device). Sorry to hear this.

[@armanschannel6308]

Shane ,hello from Kazakhstan. Well, your story is crazy as hell. That's why i dont buy fold phones. They have a big place for improvement. I hope you and your device will be good ! Stay strong !

[@JeanRivau]

You are right, its a hit and miss with all of them. However, if Google wants to increase their pixel sales (foldables and clamshell), they need to be better than the rest of the pack. Excellency in customer service is a must-have, especially in that price range.

[@rachelartellan274]

If you're in the states try contacting your state attorney general. Theres usaully a website for each specific state and its fairly easy to fill out. Also try contacting google or any company only through email or chat that way you have receipts for everything they say. But yeah by law a company has to honor there warrenty. Whether it be repairing the device, sending a new comparable device or refunding you. It could take a while but doing it this way usaually guarantees an outcome and theres really nothing more required of you after you fill out the forms forms for the attorney general. That is until google contacts you about it. This is the route I've taken in the past when companies are difficult to work with and has always yeilded results.

[@VasilAndreevPhotography]

I don't think you should leave this alone. This is what they are hoping for. You should chase your rights.

[@laundrupatton208]

Sorry you went through all that with Google. My gripe is I believe none of these foldable phones have a outer box style tuff case for them. I want a foldable phone.

[@minusmartin2]

For a device at this price point and it being so different, i would definitely get the warranty. For a regular phone like the s24 and so on, maybe its not needed. The repair pricing isnt even bad for the screen, back or battery.

[@thetruthstand]

I had a horrific experience trying to get replacement earbuds from Google. It took almost 3 months for Google to send me my replacement earbuds. They kept telling me that they couldn't give me new earbuds but they would never tell me the reason. I went back and forth on the chat with so many different representatives. I was finally able to actually speak to someone at Google and that person was the one person that did what they were supposed to do and then I finally got my replacement earbuds. But I decided from that point forward I would never buy any product from the Google store.

[@stankozniewski9385]

I would argue they are pretty sturdy, I'm brutal with phones and my fold 4 survived massive drops. The hinge warped after many falls and then my inner screen cracked, but it was all my fault. I had accidental protection and I got a new one.

[@1horatius]

The quality of the google earbuds it’s mediocre had the pro and the A the pro stopped to work in 5 months and google didn’t honor the warranty

[@healinglarsen1969]

Hi Thanks for your video Shane. I will really say you have been unlucky. Ive bought it used from a Danish site. It came from germany.a month in the screen cracked alot like yours. Ive send it back to Germany with warranty. They fixed it and it came back within two weeks. And have worked fine since. I really hope its just you that have been unlucky. I dont know if its worse with Google in USA than Europe but the service was fine here.

[@billymanilli]

Oh wow! It cracked on my birthday!

[@andywhtwo000]

I've yet to have to use it but if you check with your credit card, often phone insurance is included as long as you are paying your phone bills with that card.

[@91Nickson]

Thanks. I almost bought a Pixel Fold. Video came just in time.

[@TheElementSwing]

Have you seen the scrolling issue on the 8 and 8 pros, apparently it's fine the the pixel fold (reddit and play store). People on reddit ran inspect gpu rendering tests and saw a lot of extra processing time.

[@liamcollinson5695]

Imo i like the concept of foldable phones but feel like they just not durable enough it's bad enough having a glass and metal sandwich without worrying about a extremely fragile screen and gunk getting into the hinge

[@Astrobiologica]

My heart sank when I saw this happened to your pixel fold. I am truly sorry.

[@danielgrezda3339]

Really want a foldable but I live in Albania so the repairs are too expensive. Hope these devices get more durable in the future.

[@pattybelletete3524]

I have my warranty through assurance from AT&t. Hopefully they'll be better if anything happens to mine.

[@ronniejaye1]

This is the exact type of thing happening is the main reason I've avoided ALL folding phones.

[@polymatrix]

Maybe it’s just not easy to tell from the video, but from what it looks like at 8:37, if the digitizer is intact and the touchscreen is functional then I think you would say the screen is scratched, not cracked. If the service center looked at it and felt the same way that is why they would say there was nothing wrong. Companies won’t replace screens for scratches.

[@scaryifliteral]

Can't scratch the screen while leaving the screen protector intact.

[@rogerare907]

I had just gotten the OnePlus open when part one of this video came out. I was like 😬 then i dropped it. I had just put on a new case. I was like it broke. Opened it up and still no damage 😳 🤞

[@aljosacebokli]

You can get premium Chinese foldables at 2/3 of a price you'd pay here, most have good UI too and support 5g bands, at least in Europe. For the longest time my contention was "but what if something happens and I need to use warranty"... Well your case and many similar render the point moot. I think I'll just go with a Vivo or Xiaomi once I'm finally ready to try a foldable.

[@GOTgoodoldtech-1964]

It is important to determine the root cause of the cracking issue. Is the battery expanding and causing internal damage, despite the absence of external signs? It is crucial to monitor for overheating as expanding batteries can cause significant damage. Based on my experience working for Apple, I have witnessed numerous instances of cracked screens resulting from pocket pressure. Therefore, I strongly recommend using a protective pouch to safeguard the device.

[@ProMediaHub]

I’ve heard other stories similar to this one that Google has extremely bad warranty and customer service. Was going to get a pixel 8a but this has persuaded me not to get a pixel phone or any other pixel device.

[@DROM27]

Mine had the folding screen go dark and Google honored my warranty and sent me to a local shop to get it fixed, the shop didn't have the parts but they ordered them and everything went well

[@el9delcielo]

Devices aren't Google's core business, it is adds and people's data. Anything outside of that, they don't seem to care much about.

[@Tylercantfindanavailablehandle]

Still have my Surface Duo 2 and it still works well. Only complaint is the software and hardware of the camera. Unfortunately Microsoft gave up too soon on it.

[@eriktred]

I hate these stories. They need stellar customer service for foldables. They just aren't worth the risk (saying this in front of a zfold and pixelfold). I bet you get a phone call after posting this video Shane....

[@mizanrahman4759]

Screw then.. Not buying the pixel ever.. Thx for sharing bro

[@sendia4744]

Sheesh! What a horror story! I'll be sticking with my Duo 2, which is in excellent condition and no issues.

[@Vss077]

thats very unlucky but kinda expected by such thin layer of flexible glass. glass is glass and still breaks, the thinner the glass layer the easier they tend to crack since its always under tension. sometimes it help to have a little note sticked to the device what the issue actually is & where to find the damage. (had kinda similiar experience but the shop called me in that case & asked whats the problem was cuz they dont see it on their software /interface.) dont expect them pull up the id from the website where the problem is & especially if it only says "broken screen or glass" (if its even stated there) they gonna open it & see a normal phone screen, wont need any further inspection. especially if u see the cracks only on an angle or light source shining on it.

[@coolisack]

I had the same issue with Motorola for my razr ultra. I ended up skipping the phone support after the 2nd time and used their repair portal.

[@DefiantComrade]

You have to get a case which covers the hinge, or else it WILL get damaged or the effects would be seen on the inner screen.

[@pinnacletothepit9173]

This is why I take out insurance and buy my phones thru Best Buy… or apple. I was never once denied a claim on a phone when I was using iPhone, and going to the Apple Store with insurance. I now use a Samsung 24 ultra and I hope if I ever need it fixed I don’t have the same problems you’re having with google.

[@sv650scotty]

Had my pixel fold for just over 2 months and from the start it's has a weird static bar flicker on the front screen at random times and places on the screen, most of the time it's pinkish in colour. Did the same as you with pixel support online here in the UK and am sending it in for repair. I have a feeling they will do the same as you and say can't find a fault etc. Especially as the static flicker is random but ever time I use the device it does it.

[@brandonstafford7151]

I've been using the Samsung Folds since the 2 first came out (2, 4 and now 5). I had the inner screen crack twice on my 2, second time was after the warranty expired, they replaced it for free both times with almost no hassle. When the inner screen cracked on my 4, right before the 5 came out, they didn't have the part to fix it so they gave me a full refund. Just my experience.

[@BowmanEsquire]

I tapped out of the foldables. Loved my fold but was too stressful to own 😂 love my more sturdy pixel 8 pro and although I take care of it, but it's not like carrng round a new born.

[@miroslavsvoboda367]

I suspect they do not have replacement displays - as you mentioned, no repair shop has functioning pieces... Again, this is the problem of "experimental" lines of products produced by companies that are not primarily hardware ones - MS Surface Duo? 😊

[@cmlosaria]

This very reason (as well as having limited funds hehe) is why I went with a duo. These folding single screens will break down and MY FEAR is it will happen on a very important day.

[@EAOSO]

I’m currently having a similar issue. The inner screen of my fold got damage something from the middle of the screen where crease is, created a small bump that damaged the screen from the inside. My fold is 4 months old. Currently I currently dealing with the resolution center. They want to charge me 700. This is crazy. So frustrated.

[@CrazyMojo83]

Thats what happened to mine within 6 mins of getting it. Google did replace it. I was the one who posted it on reddit.

[@scaryifliteral]

At one point I was basically reading Reddit posts to them over the phone when they were telling me if the screen cracks it immediately voids the warranty no matter what 😂

[@mikldude9376]

@@scaryifliteral Wow , thats just bullshit isnt it Shane , for a big company that has so much going for it , they certainly do not know how to look after their customers. I hope somehow they come to their senses and do the right thing for you mate .

[@Vss077]

@@mikldude9376 its "glass" all foldable have those issues. & there was & is basically no outrage about it. the thinner the glass behind the plastic layer the easier it is that it breaks. & since all phones screens are not covered by normal warranty the same goes for foldables then too. thats why i never bought one & started to read between the lines that can cause issues. the idea of a new feature & tech is great but then im always asking myself: "what if..." / "if it a normal phone screen breaks is not covered - so when i have a even more fragile screen, does it make sense to even buy one without extra insurance? or does my future insurance need insurance to cover the insurance?"

[@samanthamarasca8864]

You handled this a lot better than I would have. I would have been sideways! I'm not an Apple fanboy by any stretch, I've had several but mostly use Samsung and OnePlus. Where they are better than every other manufacturer is that they have brick and mortar stores and generally excellent customer service.

[@scaryifliteral]

Oh, I have been pretty sideways lol. Just not on camera 😂

[@samanthamarasca8864]

@@scaryifliteral rightfully so! Keep on them, all of these giants just want people to lay down and take it to see what they can get away with. No way an $1800 phone should have done that, and they should stand behind their brand.

[@Juckstin]

My device randomly developed a bump and black spot on the inner screen which eventually turned into a bright white/green line coming off of that spot. I received the phone as a gift from a late family member so Google will not honor their manufacturer's warranty without emailing support from the original purchasers email. After being with Google Pixel since the Pixel 2 XL, this is definitely making me want to stray away from Google's products

[@Jbrimbelibap]

Actually, despite their flaws the Surface Duos were more durable with their traditionnal glass screens ! Also I don't think your pixel's screen will just suddenly die, it's just the ultra-thin glass thing cracking, shouldn't affect the actual oled beneath

[@stankozniewski9385]

Its best to buy an aftermarket warranty, preferably with accidental protection, i replaced my fold 4 with the best buy protection, my inner screen cracked due to the hinge being warped, from being pretty brutal on my device it fell at least 20 times. In my opinion they are pretty solid devices. Conrete and asphalt drops not carpet 😂

[@jamiehunter3567]

This exact situation is why people don't trust foldable devices. If these companies don't even hold up their end of the bargain as far as warranty goes then I hold out little hope that this particular market is going to grow and I would go as far as to say that the market will now shrink to the point that no one will trust them at a price point of around £1600 and it will be all these companies faults. They've brought it on themselves. Great vid sorry to hear you have went through basically same story as myself although in my case it was Samsung 👍

[@keithrussell2175]

Shane, so sorry for this mess. I have one and am now very concerned that due to design problems, the inside screen is scratched with hardly any pressure, perhaps the edge of my finernail. I left the Apple ecosystsem as I used to be an Anroid person, flashing ROMs, etc. back in the day. I thought I'd see the latest Android experience. I had my hiccups with the move from Apple, but now I could be stuck with a danaged unit. Google wants to sell teh Pixel Fold 2? I'm sure it will be nice, but never again will I pay almost twice what I normally would for a cell phone. Gah!

[@polepino]

Really sucks to hear this, I was split between Pixel fold vs One Plus Open after my SD 2 runs out of gas. Kind of favored the pixel since it was slightly older that the OnePlus therefor more kinks worked out but this pulls me over to the OnePlus

[@sppspharmdude]

Quality assurance isn't the priority. It's number of units sold.

[@simplydan]

I just purchased a OnePlus open and I didn't get insurance I purchased it on Amazon is there a third party company I should use to ensure the phone? Or can I still add the insurance from Amazon at this point

[@SoDopeSoill]

Same thing happed to me with a black front screen. Google has terrible support for there devices

[@Daiki_8a]

They all do it. Had the same issue with Samsung with the Flip

[@interstellardeskplant]

This is why I continue to use Apple. Say what you want about pricing, but my phone can be repaired that day/ next day and I'm back in business. If this was your primary device imagine trying to work or whatever from it. As someone who NEEDS their phone for their job this is ridiculous.

[@davmarch1]

Google did this same crap to me back when I had a Nexus 6 and a Nexus 6p. Not a good company to buy anything from in my opinion

[@fitzworld18]

I have heard my fair share of folding phone horror stories but not from google's end. This one takes the cake. I was aspiring to try their folding phone on my next upgrade. After this story, I am not so sure. I will stick to slabs for a little while longer.

[@bokie2461]

I would still get a foldable, mate. You just have to make sure you have insurance on it. These companies, at least in the US, are notorious for not honouring warranty. But insurance, you always have their backing. Even if they can't fix your device, they'll send you a check.

[@jonukman6419]

I have been greatly anticpating the Pixel Fold 2...will you consider daily driving one, or did that ship sail just saill? (Sincere question...not trying to stir the pot.) THANKS!

[@scaryifliteral]

I don't think my opinion on foldables as a whole has changed. My opinion on relying on OEM warranties has crystalized in a negative way.

[@djpywell]

Just looking at my pixel fold now and it looks like the screen isnt stretched tight enough over the inside. Its almost baggy in places especially when looked at under light. My z fold 2 screen never looked warped and baggy. Perhaps thats why they are cracking

[@gianpaolohank]

I also had a bad experience with Google customer service. I traded in my pixel 7 for pixel 8 and My phone got sent back to me because in their opinion it wasn't factory reset after that they never got back to me again, I tried to contact them many times but they kept saying to contact a different department. I ended up selling it on eBay.

[@teomanslife1862]

I should be fine because I always purchase the preferred care right?? Looks like a monthly charge I believe

[@scaryifliteral]

Should help a lot

[@CjinWestchester]

I had two go dead in 1 month. returned them both to Verizon and didn't want another one

[@MaverickAussie]

I wonder if this is one reason why neither Google nor One+ have released their foldables here in Australia - although we're always told it's market size - but our consumer laws would mean you have an excellent case to have the phone repaired or replaced free of charge. I find it worrisome that you've given up because of the exceptionally poor customer service and have had to accept the crack in your phone's screen. If it gets worse and does stop working you'll be in an even worse position. For an expensive device like this to not even last 12 months is insane.

[@Jbrimbelibap]

For the price that these flexible oleds cost, I'd live with the cracks... I was thinking about repairing Z flip devices, as the screen always fails and they end up being very cheap on the used market, but for the price of an original screen you can buy a whole phone ! Sometimes even a better model, you can get a used Xiaomi 13 for the price of a z flip 4 display But when the device is covered by warranty, it's a different story. Device doing self-harm should be covered ! I wonder if Huawei Honor Xiaomi and Vivo have better support on their foldables

[@Astro_War]

My experience of their customer "service" was similar. As bizarre as it sounds, its probably better to buy a Google device from Amazon and not direct from Google😆

[@hobbitpsi]

Or your carrier. From your carrier you get direct support.

[@michaelreynolds7091]

You can semi-retire the device and use it for comparison purposes. This is also why I thi.nk Surface Duo should have stuck around but Microsoft unfortunately did not want to fully commit to the device

[@UlluKabhiGyaaniNiKehlata]

I don't know about where you live but over here there are third party local repair shop who replace the top layer which is cracked without replacing the whole screen you should try doing that.

[@raxcentalruthenta1456]

Repair horror stories like this are exactly why I enrolled into insurance when I bought my z fold 4. I'm buying a premium device, I need to have some sort of assurance that it will get replaced or repaired for an affordable price.

[@andresmiami031681]

Same thing happened to me but the 3rd time I send it with a note ‘’ do not send it back repair was authorized’’ and they send me a replacement device

[@scaryifliteral]

That's hilarious