Google Finally Replaced My Cracked Pixel Fold! The Final Chapter... 😂

My Pixel Fold Didn't Make it a Year... You NEED to Get Insurance!
• My Pixel Fold Didn't M...
Has My Opinion on Folding Phones Changed Since My Pixel Fold Cracked?
• Has My Opinion on Fold...
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[@scaryifliteral]

www.threads.net/@shanec.irl/post/C7CvqlgPk-q

[@Eeveewashere]

The title of the video is a little humorous. Title of the video suggests a follow up video could happen. Shane says Final Chapter but.. What sometimes follows a final chapter in a book is the epilogue. So, Shane could yet make an epilogue video. Or, maybe he'll make some Google Labs features videos instead.

[@JifferRiffic]

The only way to fix the Pixel Fold is to run a KZbin channel with 43K followers and be a influencer.

[@scaryifliteral]

At least some people have had better luck than me lol

[@JustXavier]

😂😂😂😂

[@NyteStalker89]

based on the amount of non "influencers" that have had the same issue fixed, you're just here spreading false information and ideas.

[@edwardo00]

Sad truth but I think you have a point. I feel like sometimes that's the only way they get their shit together and honor what they say, especially when they see the reach influencers have

[@mikldude9376]

@@NyteStalker89 How so , he did not make this shit up , it actually happened , and judging by other social media posts among smartphone owners , questionable warranty actions by big companies are not all that uncommon.

[@RetroRushX]

Glad they finally did you right and got it fixed! A video covering phone insurance for foldables would be grade A content!

[@santamariamarvy]

Lesson learned: I gotta start building my KZbin following or else Google will not fix my shit.

[@selw0nk]

I still want a foldable, but this is what I am afraid of.

[@hobbitpsi]

It's right o fear it. But the chances of something like what Shane experiences where his screen cracked is a very rare chance. Remember that Jerrigeverything poured rocks and dirt in his and closed it and it didn't crack.

[@francischijioke6425]

I was waiting to pick up the fold 2, but now I think I will rather go for the pixel 9 pro xl

[@ChrisBrown-ux8jn]

Your comment about the inspector having a good or bad day is spot on. It it very common in Australia that whenever you ring a customer service group if you get a bad vibe you hang an try again. Pretty much always works, you eventually get someone who takes the time to fully understand your problem and can fix it. I would really love the opportunity to actually speak to someone high up in these customer service department and ask them what is the advantage to the company for being useless?

[@desray2k]

after this encounter by shane, i am now more cautious about gtting another foldable.

[@francischijioke6425]

Wanted to get the pixel fold 2 or one plus.. But now I would rather stick to the slab designs. I will wait till things get better with the foldables

[@edwardo00]

Super glad you got this resolved dude 🙏🏻, looking forward to that video on phone insurance. I'm still terrified 😂

[@brandon_storar]

Im glad they took care of it. It is upsetting though that when you buy the most expensive phone in a companies line, and get treated like this. Sure they did right but it took way too much effort on your part to get there.

[@CF542]

I'm pleased to hear that Google honored their warranty for you. My fears of dealing with OnePlus have kept me from buying the Open for this reason and their extended warranty is terribly expensive.

[@simplydan]

I ended up returning my week old OnePlus open for this reason. I thought I was ready for a foldable phone. I purchased mine from Amazon so I didn't have any insurance and just didn't want to risk anything happening to it.

[@benliberti]

Perseverance pays off. Congratulations! 🥂

[@dominichill4300]

Very happy to hear hou got this fixed, man! You deserve it. Glad my favoriue Pixel fold influencer is back in business

[@jebaker2]

Congratulations!!! 🎉

[@jasonkang8727]

Hey Shane, just wanted to say I love your videos; very informative and love how you present situations and emphasize on vital information. Watching from New Zealand!

[@JediSteele]

Happy got that new one! I was feeling guilty watching your content on my Pixel Fold 😅

[@bad65dad]

Nice Shane glad for you I love my Pixel Fold running Android 15 beta.

[@AlexPaganfatgnome]

A video with some pros and cons of some different insurance plans for foldable devices would be great.

[@rcr_92]

Glad you finally got a satisfactory conclusion!

[@RJ_Uploads]

Good stuff Shane, im glad it all worked out even though they could have handled this better, but some are good experiences Nd some are frustrating experiences, i have been through them all with different companies.

[@iosdroid718]

Nice Shane awesome you got your phone replaced welcome back to #TeamPixel brother! 😅

[@NEMOsleeps24]

Shane! Now that your dbrand leather skin is gone you can try a Toastmade cover on your pixel fold! I installed mine a couple weeks ago and i can't imagine going back! Loving the maple with ebony contrast for the camera bar

[@scaryifliteral]

I'll look into those

[@cordellriley8555]

Great job, Shane! Hopefully I don't have the same challenge with my Pixel Fold (yes, I too replaced my SD1). I had a similar ordeal with Amazon after "buying" a $3K camera through a third-party reseller. Suffice it to say that I won't be using a third-party reseller soon. It took 6 weeks to get my money back after Amazon initially refused to refund me. It's amazing what the ordinary consumer has to go through when things go wrong.

[@weichiehlin7912]

Congrats🎉🎉🎉🎉🎉🎉

[@chicharra_12]

It’s such a beautiful phone, I’m glad you were able to get a replacement. I caught your original video and was wondering what the outcome was. Thanks for posting the resolve!😅❤

[@jamiehunter3567]

Well done bud. I'm glad you succeeded where I failed with Samsung!! 😊 But I just wonder how much influence it had with you being a very successful KZbinr if that made them take more notice of your problem as they don't want bad p.r I guess. In any case well done but it should never have gotten this far 👍👍

[@jojodudeman4291]

A good informational vid about phone insurance would be awesome. My wife and I are looking at picking the z fold 6 are planning to get insurance.

[@KevinTspirit]

I'm glad it was resolved. 👍

[@emacthawurdsmith]

really good to see google took care of you fam well deserved. I love my fold and will be waiting for the pixel fold 2

[@mattytwotimess]

Glad you got a pixel fold back in rotation as my #1 place for food content!

[@metalcrip89]

Congratulations man. I legit had circle to search randomly pop up for the first time on my pixel tablet when i started your video 😂 Google's like we know this dude do you 🤣

[@johanvargas814]

Happy they fixed it!, 6:05 lol I like the pun prob not intended 😂

[@grimreavers]

Patience always wins through lol...well done

[@Killswitch85]

you say patience , i say a company not wanting bad PR 😂

[@ps3fan19686]

Glad it ended well for you. I also thought I was being clever and stuck my leather DBrand skin on a glossy paper for later use, I'm kind of scared to go look at it now in fear the same thing happens to it. XD

[@tkuenneth]

Happy to hear that things have finally been sorted out, Shane. Looking forward to the Android 15 beta 2 review on your Pixel Fold 😊 (just kidding). Thanks for doing that awesome job you do ❤

[@scaryifliteral]

😂

[@DuaneWrobel]

I've been watching your cracked Pixel Fold saga since I have a Pixel Fold, which started to glitch the around the time you posted your first series of this. My flash/flashlight started to randomly fail on me (wouldn't turn on at all or just flicker for a split second). I had opted for the insurance when I bought the Fold because of the cost of the phone and wasn't going to rely simply on warranty although, in the past, the warranty alone has served me very well and I've always had great service with Google Customer Support; I've had 3 pixels replaced in the past. When I called this time, they said my warranty will cover the flash issue, and I got my replacement a few days ago. Oddly, my old phone stopped glitching... hope there's no issue when they get the old phone to verify the issue.

[@MarcOdom-dc5gk]

Congrats😊😊

[@MarcOdom-dc5gk]

I'm a lil nervous with the trade in program with OnePlus this my first time dealing with them on the trade program are they pretty ok I just got my one plus Open and I'm sending in my galaxy z fold 4 pristine condition no cracks and all parts are working

[@chisubzero]

You are Soo cool man ♂️ I bought a OnePlus open with your give knowledge you didn't influence me but you did teach me many things that showed OnePlus is the one to get right now and well I enjoy your efforts to make this channel interesting and to me it seems it's still blooming so keep going brother and man you are the foldable phone guru wizard king lol jk man thanks for sharing everything you cook up for us

[@keitaparada1497]

I have like 2 defective ones, one demo unit, and I've had no problem with the warranty. Now I love the pixel fold and us surface duo as my second device

[@AllanPhillips]

No need for insurance if you've got a good KZbin channel!

[@scaryifliteral]

😂

[@NyteStalker89]

If that were true, it would have been fixed right away the first time.

[@AllanPhillips]

@@NyteStalker89 It clearly took a while before they realised how much bad publicity they were getting.

[@NyteStalker89]

@@AllanPhillips and? As I’ve said. More non influencer folds have been fixed than not fixed. Pointless comment is pointless

[@AllanPhillips]

@NyteStalker89 My point still stands - if you're a team pixel influencer you're much more likely to get your phone fixed.

[@petepaxton5109]

I still recommend putting devices like this on a major credit card if your disciplined enough to pay it off. I've had a few companies from credit cards help me when a company won't honor their warranty. Plus some of them add an additional year to the original warranty. Check around.

[@donaldwise6633]

It took Apple 2 months to replace my 13 mini. I made the mistake of starting the express replacement on the device because I did not want to drive to their store and be there forever. Two months go by with me calling at least twice a week to find out updates. Kept getting told it should be there soon. Long story short they ended up calling me and told me to pick a device and they would just ship anything to me. So I went from a base storage 13 mini to a 14 pro 512gb because of the hassle.

[@Raxx425]

Google could care less about your purchase history. They saw the video.

[@PanchosView]

You are Shane Craig. You do have weight in the tech community. You can be sure this is what created the light at the end of the tunnel! Glad to hear!

[@frankgabriele3097]

My OnePlus Open had the same blacked out area down the middle of the folding area. OnePlus did accept it back and returned with a new unit but took 30days to get a replacement.

[@sparky6757]

I know sudden unexpected failure can happen to any device (I know someone whose iPhone 13 screen just suddenly stopped displaying anything no matter what they tried), but seeing your experience makes me wonder how good of an idea it really is to use folds right now. I love my Z Fold 4. The under-display camera is basically the best thing ever, I never quite got over cutouts becoming the norm. The big enough display for light multitasking is a huge deal for a college student. Those are two killer features no other phone has, and I can more easily pass up the great cameras and anti-glare screen and lower price that the S24 Ultra has than I could give up the UDC and big screen. But I'm a little afraid of something like this just happening, out of the blue, and suddenly what I'm left with is a wonky front screen, thick form factor, mediocre cameras, and neither of the features that make those worth it - and my Tab S8 Ultra is better for multitasking anyway so long as I actually have it with me, plus its cutout is pretty easy to ignore on a screen that huge. I'm back and forth on whether I want to get the Fold 6. Not even on the level of "will this feature set be worth the higher cost", but "it's such a hassle to get things repaired and buying a fold is opening myself up to a higher chance I'll need to do that". My Fold 4 is still going strong, guess the deciding factor will be if it still is in 6 months when black friday deals roll around.

[@ZachFrank714]

Glad they finally did something worth while for you

[@Dwayne3007]

Insurance companies rarely offer a brand new one, its most likely to be refurbished device.

[@marvinbavarian3236]

Wow great to know 😊

[@midnightsparkles3772]

Which foldable phone do you recommend for a first time buyer? Really need a phone right now and want a foldable.

[@billseren8391]

Ironic.... looking at an ad for Google Pixel 8 prior to this video and I'm like ... Uh no!!?

[@katinasoutherland7693]

Please do an insurance for phones video that would be amazing to know what we need to do.

[@alenezi]

any idea if there is an insurance company that cover foldables globally? im from kuwait and we dont have phone insurance or even official google store or reseller, been fine using all the pixels since pixel 2 and currently rocking both pixel 8 pro and pixel fold but would love ro have insurance on the fold

[@garyhandt3858]

hi i have a pixel 7a would it be worth upgrading to the pixel 8a ? or you think im good for a couple years?

[@RawChakra]

I just had my OP open screen replaced for dead pixels it worked perfectly but dead pixel are a scare. They replaced it under warranty but it took a month. I did have a nice scratch on my device on the metal seam but they still replaced it. They replaced the screen and the seam. It works great now

[@mikldude9376]

Glad google finally replaced your unit Shane ( took em bloody long enough ! ) , that being said , now you have to fully re set up your new device because they did not do the right thing and just repairing your old device . And maybe your. still happy to do that , but also from another point of view , if that was your only phone device , with all the mucking around from google , you would have been without a phone for 3 weeks ! Regardless of the eventual final outcome , that is not acceptable in my view ....... Google needs to lift their game with warranty .

[@johnpineda8478]

I have had my zfold 4 since day one and it's still working just fine and i have insurance through tmobile with the deductable being around 250

[@JoshuaBrown-is8fb]

I have to say I would lean towards you making multiple videos about them refusing to fix it was the most likely reason they even did. As someone that’s visually disabled I like the idea of a folding phone but yet the downsides of them still outweigh the benefits. That being said most normal consumers can’t go without a phone for 3 weeks especially when that vast majority rely on one device. Hopefully Google can set some industry standards when it comes to folding devices and stand by them.

[@DatzEchoDA1]

If you didn't have the following you have, they would not have helped you. I'm happy you got the help

[@max1mus2k]

Even more reason why the surface duo should have contributed development at MS rather than dropped, imagine a version with slightly closer together screens, qi2 and a front glanceable display .... Perfection

[@MrAzooooooooo]

I saw your video before my phone cracked 2 days after and I couldn't believe it until I saw my fold start to not register my home gesture swipe and then I went back to android 13 but still was present until I peel off the original screen protector and I heard the crack. Sadly I am not in the USA and I bought another one for 879 in good condition. I used fold 5,v2 and OnePlus none of them match pixel fold. I hope the new phone lives until the pixel fold 2

[@ItsMido84]

So usually in your day to day use what is your phone of use? Is it the pixel fold or is it the Oneplus open? and why did you choose one over the other?

[@mohammeduddin219]

I did the exact same thing with my Dbrand skin. 😂

[@user-ik9fe6pi2j]

Поздравляю с новым(другим) телефоном-ты снова в строю

[@pallevan1977]

I love foldable phones, but I doubt my next one would be a foldable. Not one brand succeed to create a screen or hinge that last more then 2 years.

[@monkeyboy9896]

Good things ✌️❤️

[@tragiclantern]

I had a problem with the inside screen of my Pixel Fold. I was sent to an approved dealer for a repair but they fried the logic board (it was only the third folding screen they had ever replaced - this is the official, and ONLY, Google partner in London) so had to order a new one. 15 working days later, I get my phone back but the screen has a brand new issue (scroll inertia). I called Google and they sent a replacement straight away. But hey, at least I've got magic editor. Oh wait... 😢😢😢😂😂😂

[@tentpitchr]

I would like to believe they just decided they needed to make it right. And not because of the video. But you are one of their champions. I like that

[@handyhistorian]

The lesson is: don't buy a foldable unless you're willing to eat the entire cost OR you are a KZbinr with at least 40k subs 😅

[@the-gadgeteer]

Can you buy insurance for a non-new phone?

[@mellowcloud6434]

Yeah usually with physical damage its the users fault, so I can see why they were hesitant, but yeah with new stuff like the fold they should definitely check better. I got my phone checked at a shop that google recommended then when they confirmed it wasnt on me they sent me a free replacement

[@Firstcause5666]

Better luck with the new one.

[@EAOSO]

Shane, question for you? Did google removed photomoji from the pixel fold in the May update?

[@scaryifliteral]

Still there for me

[@EAOSO]

@@scaryifliteral any suggestions to get it back? Thank you.

[@pattybelletete3524]

Life insurance through AT&t so hopefully if anything happens to mine they'll take care of it. AT&t has covered me in the past

[@NyteStalker89]

I have been terrified to use my pixel unfolded since yours cracked. Mine is only 3-4mo old though.

[@Maxx134a]

I find that opening smoothly and slowly eases worries, and also room temps. I cracked a Samsung after 7mo of daily abuse flipping open & closed for fun, and I also believe excessive heat from direct sunlight not good either.

[@DannyFenton217]

All jokes aside I'm glad they fixed it for you but I would hate for the reason to be cause of influence either way baby a win.

[@barriemoorcroft534]

There are advsntsges in 1. buying from a brick and mortar store, 2. purchasing with a reputable credit card.

[@richardstewart7263]

This happened to me with a Samsung phone I sent back under warranty. Just stopped charging. Sent it back, they said the front and back glass was broke. It wasn't like that when I sent it in, in a box in bubble wrap. So now I just use my carrier insurance. Pay the $100 deductible fee. Get a brand new phone shipped over night.

[@scaryifliteral]

Sorry that happened, but good information.

[@Optioning]

Insurance is hardly ever worth it unless you know you're prone to breakage. It's better to save and stack that insurance money and just pay a 3rd party repair service if that unlikely event occurs

[@hanse85]

I had the same thing with leather skin from dbrand but they sent me a new one when I told them I had to send it in to Google for replacement :) they didn't have to do that but they did, I just payed for shipping:)

[@scaryifliteral]

Oh damn. Maybe I should have tried that 😂

[@hanse85]

@@scaryifliteral yeah, I emailed them and asked if it would be possible to remove and reapply if Google would swap my phone and they replied that if I sent the replacement note from Google they would send out a new skin. Dbrand in my ❤️

[@MJK0627]

I am so glad to hear this. It restores my faith in Google.

[@craigwoodgate7120]

I don't see how they can say $800 to fix the screen how does it cost that much

[@ferdinandbellen8140]

Thanks Shane, I will never ever buy any Google phone ever as it seems like they dont care about their buyer/customer. Glad to see this video. Thanks Shane 🔥🔥

[@scaryifliteral]

Unfortunately, if you rule out phone brands based on stories like these you're going to be left with effectively zero phone brands lol.

[@dandrefalcon3963]

🤔I keep AT&T insurance on all my lines just to be safe. In 17 years I have only had to use it four times. All my kids faults being careless without a case. But it’s worth having. I’d rather have it and not need it than need it and not have it!😉

[@Hightierian]

this video convinced to stick with regular phones.

[@Anondady]

You know I was thinking about getting a pixel but if this is the case I think I rather go with the S24 Ultra.

[@JustXavier]

4:21 - It wasn't Option A.

[@TheMach1nist]

Glad the good guys won in the end. These corporations will push us around if we let them.

[@TrueRay17]

Idk this is weird and terrible customer service. Out of warranty or in warranty here in Canada I just tell them in the chat something is wrong with my device, show them a picture. They send me to a 3rd party repair shop. The guy ask me do you want it repaired or have Google send you a new one. Obviously I take send me a new one option. Done! Two business days later new device.

[@rush48192]

Hopefully mine doesn't break

[@matthubelart]

Man, I really want a folding phone, but the fact that these things crack in under a year makes me reconsider.

[@scaryifliteral]

Sometimes they do, sometimes they don't lol

[@jeffwoodard]

Great. Im sure all the negative publicity had a little to do with it. Regardless, im glad they did the right thing.

[@mikecarr1484]

Google lost me as customer charging me for a phone i returned then arguing with me about it. Pixel 6 was hot garbage. I sent it back. They lost it and still charged me for it.

[@carloslara8117]

I lean towards the fact the they watch the video on KZbin and that's why they did it

[@heheda468]

googles customer service is the worst.

[@Shambley1]

With how many people ive seen google and samsung do dirty, i would bet my life on it that they saw the video and that's why they did it. Theres nothing anyone can say to make me think otherwise.

[@philsaitta8820]

It's most likely you were an option 2. That's ok though. Google, Samsung, Apple, Microsoft, etc have a huge number of people that troll silently. It's ok to get resolved that way. The ideal would be that additional follow-up is done to find out why this happened in the first place. This is harder to achieve since that company is a stand alone third party. But... Baby steps

[@blacar3270]

Facts 😂

[@hobbitpsi]

How did you get insurance months later?

[@matrix1169a]

You can just go to (example) progressive insurance and sign up.

[@scaryifliteral]

Like many third party phone insurance services, mint mobile allows you to do it whenever you want.

[@hobbitpsi]

@@scaryifliteral Been debating them. How is their service? I'm on t-mobile currently but mint mobile's pricing has always gotten me intrigued.

[@SpangledOne]

I'm not sure the term "crack it open" was the best way to phrase it, I hope you haven't jinxed yourself 😅 🤞

[@scaryifliteral]

😂

[@riopato2009]

So, in order to have your folding phone fixed under warranty, you need to have a KZbin blog detailing your experience of the incompetence of the RMA. Got it.

[@scaryifliteral]

In this case, possibly..