3 Tricks Dealers Use to Try and Close a Deal (Know before you go!!)

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CarEdge

CarEdge

Күн бұрын

Пікірлер: 181
@rikhock
@rikhock 4 жыл бұрын
I was at a Range Rover dealer and never got the keys back after they appraised my trade. With the sales manager standing there I asked 3 times and was ignored. I excused myself, stepped outside and called the police. I went back in and about 3 minutes two officers walk in. I got up and escorted the officers to the desk, pointed at the sales manager and said he has my keys and won't give them back. The sales manager tripped over himself back to his desk to get my keys. As I followed the officers out the door, I apologized for calling them. They both said to me this is not the first time they've been called for something like this.
@donnavaughn3447
@donnavaughn3447 4 жыл бұрын
The same thing happened to me. But instead of calling the police I told the salesman if I didn't get my keys back immediately I AM calling the sheriffs department. I got my keys back and left.
@darnellhoward660
@darnellhoward660 2 жыл бұрын
Great tactic
@beyondaprophet
@beyondaprophet 4 жыл бұрын
One trick similar to the keys ... my wife and I went into a dealer but didn't have a trade in. But, they took our driver's licenses to make a copy of them before the test drive. But, they never actually gave them back before we took the test drive. When we got back, the salesman started with the hard sell. We kept telling them we weren't interested in making a deal right then and there (we'd planned on going to multiple dealerships) but we couldn't leave right away because they were keeping our DLs hostage. We got passed to at least 2 other sales people and wasn't until we started getting angry with them that they finally gave them back.
@TraylorFlanders
@TraylorFlanders 4 жыл бұрын
I've read about this tactic multiple times. Next time make a copy of your license prior to walking in to the dealership.
@alla_cinderella4651
@alla_cinderella4651 4 жыл бұрын
Thank you for sharing..😤
@cl7298
@cl7298 4 жыл бұрын
Tell them to screenshot both sides of your driver’s license and that you never part with it. If they persist, tell them you’re going with them to the copy machine. If they still persist in walking away from you with your DL, tell them that they just lost your business and leave permanently.
@jamesrobinson3663
@jamesrobinson3663 4 жыл бұрын
I seldom make a decision on the spot, so I usually go home or to Starbucks and count the.cost of owning the car. One time when I did this, about an hour later the salesperson called and told me, in a very frantic voice, that if I wanted the car I better get back right now because people were crawling all over the car I was considering. I laughed and told her to let them crawl all they want...then went back two days later and got it at a lower price than she originally quoted me 🤣
@davsea123
@davsea123 4 жыл бұрын
If I opened a youtube channel about a son and dad, I would try to make the world realize the connection between a Son & Dad.... Bravo to You and Your Pops!!
@nikH216
@nikH216 4 жыл бұрын
Get your keys back when they present the trade in offer. Refuse to continue talking about the new car until you have your keys. Alternately, if they wont give your keys back or are stalling longer than you feel comfortable with, go interrupt another salesman who is with customers and describe the terrible treatment you're experiencing. That always seems to make the keys show up.
@norsefalconer
@norsefalconer 4 жыл бұрын
I saw a (large) used car dealer actually aggressively overhand throw a customer's keys AT them from behind the sales desk, about 10' away. Thankfully, they went out of business < 2yrs later.
@gwillis01
@gwillis01 3 жыл бұрын
I like your tactic Nik There's few things more destructive to business profits than bad word of mouth right on the show room floor
@nicklambrakis5740
@nicklambrakis5740 4 жыл бұрын
I once had a salesman tell me that he couldn't guarantee the price quote after today. My answer to him, as I looked directly in his face and told him, "don't do that to me" your price will be the same next werk and beyond . He sheepishly answered me back, your right
@captjohnny
@captjohnny 4 жыл бұрын
It's too bad that 95% of car dealerships ruin it for the 5% that are honest.
@icommentalots
@icommentalots Жыл бұрын
🤣🤣
@gwillis01
@gwillis01 3 жыл бұрын
It's always good to remember that there is more than one vehicle for sale in town and more than one dealership in town. You get more negotiating leverage if you have the ability to walk away from the deal and try again another day or at another place.
@justamirage99
@justamirage99 4 жыл бұрын
I always take both sets of keys with me when trading in a auto, have had them try to hold me hostage and told them as I walked out the door they had my information they now had to mail my key to me since they were an unscrupulous dealer, they called me in 5 minutes and offered the price I had asked for. but I refused since I do not deal with sales personnel or dealers who play games.
@rbmoose22
@rbmoose22 4 жыл бұрын
Is it a Bulleit bourbon day.......Dealer tried that with me, I sounded excited like I was getting a great deal and got up and walked out the door. The dealer was begging me to come back. I did not. Later he called me after I originally asked him to give me his lowest price. Telling the salesman I was getting ready to close with another dealer. Immediately the salesman offered to match the other dealers price. My comment was, so you lied to me when I asked for your lowest price. LOL, a dealer tried the key tactic, I carried a spare and said mail the other key to me and was walking out, immediately my other key was returned.
@looking511
@looking511 4 жыл бұрын
This happen to me in Kissimmee fl looking at a used suv another salesman said he was taking that vehicle to key west I told have nice trip and left
@thecuriousstylist8531
@thecuriousstylist8531 4 жыл бұрын
I feel like I am listening to Car Talk on NPR. I missed that show.
@curtisstapleton7167
@curtisstapleton7167 4 жыл бұрын
Luved that show
@stephanejeune373
@stephanejeune373 4 жыл бұрын
Great show! I miss it
@labornurse
@labornurse 4 жыл бұрын
Car talk was funnier.
@simonbelmont1
@simonbelmont1 4 жыл бұрын
I'll send my answer in on 3x5 postcard
@melwig2813
@melwig2813 4 жыл бұрын
Reruns are still available on podcasts. Still funny and enjoyable.
@garfieldsmith332
@garfieldsmith332 4 жыл бұрын
Salesrep - "At 8 p.m. that price is off the table". Customer - "Good". "I will return in a few days when there is a lower price is on the table".
@Fee.1
@Fee.1 4 жыл бұрын
I’ll never forget being a child and going with my parents to the various dealerships and iirc the Pontiac Dealer was pushing realllllll hard for my dad to purchase two grand Prix’s instead of grand am’s and he offered free tickets to Disney world which immediately turned myself and my brother into little salesman and my dad must’ve been far more furious than I realized at the time. I feel bad i retrospect, but I’m proud of him for not falling for it
@markfitzpatrick6692
@markfitzpatrick6692 4 жыл бұрын
I wish you could stop the online help person when you look at a website.
@Stratboy999
@Stratboy999 4 жыл бұрын
It's usually a bot. so I like to ask awkward personal questions to see what it comes up with.
@garfieldsmith332
@garfieldsmith332 4 жыл бұрын
@@Stratboy999 Such as "Do you still pick your nose". Usually there is no response.
@thumperjdm
@thumperjdm 4 жыл бұрын
@@Stratboy999 I like your style. "What's the best way to dispose of a body?" ;-))
@gwillis01
@gwillis01 3 жыл бұрын
Ask the bot a silly question like "What is your favorite ice cream flavor?" Sometimes you can just [ minimize ] the box that the chatbot lives in
@carlozabala8601
@carlozabala8601 4 жыл бұрын
The finance guy told me the bank would not approve the the loan unless I get the extended warranty. LOL
@markh.6687
@markh.6687 4 жыл бұрын
Ask the finance person how he or she would like to explain that in court, since it's illegal to force warranties like that.
@jammer2.036
@jammer2.036 3 жыл бұрын
That’s true sometimes if the credit is rough the bank perceives it as a risk and won’t approve the loan! If the car breaks down and you have previous derogatory credit they feel you won’t spend the money to fix the car and stiff the bank.
@carlozabala8601
@carlozabala8601 3 жыл бұрын
@@jammer2.036 I called the credit union directly and they said they don't use those tactics. And my credit score is 810.
@Ojisan642
@Ojisan642 4 жыл бұрын
Here’s a trick I played on a dealership once, years ago. I spent a good amount of time with the salesman, and negotiated a “best and final” out the door price for a CPO Audi A4. As we were doing the final paperwork and the deal sheet with the finance guy, I pointed to the tax line and said, “what’s that?” Of course the finance manager said it was the taxes, and I said, well your salesman gave me an out the door price and that’s what I’m expecting to write this check for. So you have to fix that or we don’t have a deal. He was visibly annoyed, but he went back to the salesman and sales manager, and they came back and said that they’d split the difference with me. So after getting their best and final price, they took an additional $1000 off (half the $2000 sales tax) and I bought my Audi.
@poker_18rs92
@poker_18rs92 4 жыл бұрын
These tactics are a major reason why Carvana is growing year by year. People want to eliminate the back & forth dealership nonsense.
@XX-166
@XX-166 4 жыл бұрын
If you like no haggle dealerships then carvana is for you.
@shanswanwaters5822
@shanswanwaters5822 4 жыл бұрын
I couldn't agree with you more. That is 100% facts. God bless.
@Ojisan642
@Ojisan642 4 жыл бұрын
PokerRun388 if you like to pay extra for stuff, that’s absolutely your prerogative.
@scotttitensor8557
@scotttitensor8557 4 жыл бұрын
Generally, you will pay more buying from CarMax, Carvana, etc. They have such large selections because they buy almost regardless of price. They win the bids at auctions because they will pay the most. They also don't closely inspect vehicles very well. It's a numbers game. They sell so many vehicles they figure it's a numbers game. If your patient, do your homework, you can buy a better car at a better price by shopping around online. From my experience working with the industry for over 30 years.
@XX-166
@XX-166 4 жыл бұрын
PokerRun388 I’m not paying what a dealership tells me THEY want for a car. Once I find out they’re a no haggle dealer I head to another one before wasting my time
@biologyprodigy
@biologyprodigy 4 жыл бұрын
I had someone tell me straight up if I didn't buy the car I was looking at that he would be fired by his dealership.
@jennifermelton4147
@jennifermelton4147 4 жыл бұрын
Yes, the role play part is very helpful. Why can the trade-in loyalty price differ so greatly from the cash sale? Why do they drag out the sale for so long? It is unfair to the customer, especially when there are pressing work demands. Yes, the car buying process has become worse and worse as the years pass. Now I know what to do, who to talk to, and when to walk. Thanks again for all of the insight! This channel is the best!
@diannewi
@diannewi 4 жыл бұрын
New viewer here due to end of lease on my '17 RAV4 and will get another one in a couple of weeks. I'm trying to brush up on my negotiating skills and this video popped up. Love the watch segment at the end, who knew there's a "Watch Club?" Thanks!
@bque9444
@bque9444 3 жыл бұрын
Oh, how this brings back memories of when many years ago I looked for vehicles to buy at car dealers. Then I swore Never Again. The car dealer did the "hold my trade in vehicle keys hostage", which was the last straw.
@Dcopeland62
@Dcopeland62 4 жыл бұрын
The tactic that always drive me crazy is from the finance department. They initially quote you an interest rate much higher than you know you can get elsewhere. After I balk they offer me a rate at or even slightly lower than I can get elsewhere if I will add one or more of the overpriced warranties they offer. Sometimes they even extend the payments by a few months to get it the same as it would be with the correct interest rate and an initial balance without the warranty. To beat this I agree to the warranty using the lower rate, and as soon as the check clears from the bank to the dealer I cancel the policy. You have 30 days to cancel and get 100% of the warranty cost back. It goes straight to the principle balance, reducing it back to my initial balance. One time I did this negotiating a deal for a car for us and also one for my mother in law. The finance lady got real upset with me when I showed up to the dealer a week later wanting the info to cancel the policy on both cars. Her comment “you’re not going to do this to me are you?”. I told her had she been up front with me I would be with here, but she wasn’t. I assume she lost some form of bonus incentive based on her reaction.
@lacanthrope2000
@lacanthrope2000 4 жыл бұрын
I've seen that one with the keys. With the wrap-up conversation with the manager--I've had them tell me "well we're waiting on some of our other dealerships to return our call and we might be able to offer you more for your trade", and then I had to remind them to check. So it was pretty clear there were no calls :/
@chichi41
@chichi41 4 жыл бұрын
Washington Honda in Washington, PA uses these tricks ALL the time. I just go there about every third year to piss them off! Would NEVER buy a car from a place that does that.....
@markh.6687
@markh.6687 4 жыл бұрын
Walk in and introduce yourself as Joe Isuzu; the young salepeople won't know who he is.
@paulduan1848
@paulduan1848 4 жыл бұрын
I am shopping a car in the past months literally 9 of 10 salesmen are shady, misleading, dishonest, bait and fish, and disrespectful in truth. One posted a low price and added 2k when I asked for out of door price and he literally lied to me, in the same email of “love to earn your business”. When I asked him to explain how the price adds up to that high of out of door, he disappeared and that low listing price is still on line to bait a next piece of meat. Can’t imagine people doing this for a living!!!
@johnlong5899
@johnlong5899 4 жыл бұрын
I kid you not!!!! The "trick" in my area is a $300 refundable deposit to hold the vehicle while we go home and make up our minds. I don't know of anyone who falls for that BS but I certainly did NOT!
@kimallen5438
@kimallen5438 4 жыл бұрын
Have to say I have never talked to a salesman who didn't have somebody just dying to get the vehicle your looking at. Always have been smart enough to know they didn't make just one.
@philipallard8026
@philipallard8026 4 жыл бұрын
I have had to sit the four square routine a couple of times. The worst was when the manager came out and reviewed it and asked why I didn’t want the deal. I tried to be polite but my answer was the seats were uncomfortable and I simply didn’t want the car.
@CarbageMan
@CarbageMan 4 жыл бұрын
Q: What can I do to earn your business? A: Offer me the right car at the right price.
@socref7195
@socref7195 4 жыл бұрын
Years ago I was in Laurel MD looking to buy a second car. Found a 1995 Accord LX with about 45,000 miles. We test drove it , liked it and I put down a very small deposit and told them I would be back the next day with a check from my credit union. Came back the next day and according to my salesman someone in the morning crew had sold the car. The offered to sell me a similar car and they happened to have a 96 Accord EX that was of course $1,000 more. I was pretty pissed and my first thought was they were trying to pull something on me when the salesman asked me to calm down and explained to me that they were going to match the price of the older car and I was getting a great deal. After calming down I looked over the newer Accord and it was much nicer with lower miles so I did buy it and decided it probably was a mistake and not a tactic.
@SteveBeliveau
@SteveBeliveau 4 жыл бұрын
I am shopping for a few different models which will be at a few different dealers. What's the best way to just tell the salesperson that I'm only coming in for a test drive and don't bug me to buy? There are 4 cars that I need to test drive before I buy but every dealer begs you to buy their car before leaving dealership
@gwillis01
@gwillis01 3 жыл бұрын
Hello dudes Everyone who has ever heard a PSA about con men or read any advice about how to avoid being scammed has heard that "Hurry Hurry!! This deal is valid for one day only!!" is the number one most common, most ancient con man line. The con man always wants you to close the deal fast before you come out from under the spell he/she is casting and come to your senses.
@lonniegerhardt3626
@lonniegerhardt3626 4 жыл бұрын
They tricked me.. I almost had him I kept pushing and pushing. And then they escorted me out of the. Without giving me my ID back.. they were going to give me $14,000 off a $54,000 F-150.. but I kept pushing I wanted a better deal better finance and they got tired of it. So they escorted me out of the dealership without my ID and I forgot as well.. love the content fellows appreciate the video see you on the next video
@craigmitton5047
@craigmitton5047 4 жыл бұрын
Some real Glenngary Glennross stuff explained here, fascinating.
@nickmoran1280
@nickmoran1280 4 жыл бұрын
"Third prize is, you're fired." Such a great flick.
@micromanly
@micromanly 4 жыл бұрын
I actually had a deal for a used car about 1990 where when we went to pick up car after signing papers where we were told car had been sold to two different people and they did not catch it in back office. Car had been picked up by other buyer two hours before we arrived to pick it up. We agreed to price signed papers late in day and they were to do last minute cleaning etc and we come back next day to get car. We were very upset and were concerned over money that we had put down on car as down payment (cash) . It was being financed by credit union. They were very sorry and offered another car but we did not accept it as it had higher mileage and different features. They eventually found a car out of state that was a very close match and mileage was within 500 miles of other one. We accepted it and had to sign papers all over again and go thru paperwork with credit union again. Is there a liability to selling car to more than one buyer. My wife thinks they got more money from other deal and wanted to switch us to another car for more money. When that did not work they did have to scramble to find one acceptable. What is your take on this. Have you ever seen this happen ?
@s99614
@s99614 4 жыл бұрын
"My wife thinks they got more money from other deal". Is there really any doubt in your mind?
@terencebrake6233
@terencebrake6233 4 жыл бұрын
I work at a Toyota dealer in Mt and I’ve had customers compete for a car at least a half dozen times in the 6 years I’ve been selling.
@dougm1985
@dougm1985 4 жыл бұрын
i was in a dealership a few years back, and saw someone asking for there keys back. when the sales person didn't hand them over, she got on her phone called 911 to report her car stolen. smart girl.
@bertschannel3795
@bertschannel3795 4 жыл бұрын
Saying not to fall for that but also saying no haggle pricing is the rock bottom price are conflicting statements. Anything is only worth what u want to pay for it, period
@cybercruiser69
@cybercruiser69 4 жыл бұрын
The last car I bought(I only lease now) they pulled the keeping my keys trick on me. So, I used it against them. I figured as long as they were keeping my keys, I figured I was still in the running for the deal I wanted. I figured once they give my keys back, then the dealership has given up and I've gone too far. I left that day with a new car for the deal I wanted :-D
@jsjba2000
@jsjba2000 4 жыл бұрын
I found this channel. You two are great. I just bought a used car. Tough negotiations, walked out twice. At close they had a 219 fee for maintaining records for 7 years for audit purposes. I didn’t believe it but the sales and finance guy gave same story. Is this real or did they manage to get an additional profit from me? Thanks. Will be tuning in more often.
@CarEdge
@CarEdge 4 жыл бұрын
That's a fee I have never heard of before, so if I were to guess it was pure BS. Stay safe, Ray
@EverybodyLovesPolitics
@EverybodyLovesPolitics 4 жыл бұрын
One dealer took my trade in and waxed it - including placing wax on all the glass - before I agreed to trade it in or buy a new vehicle. I had to drive it home covered in wax and could barely see out of it.
@justalott
@justalott 4 жыл бұрын
I watch you guys everyday to make sure I stay up-to-date with the industry. I'm looking to buy a used car but with your advice I'm willing to wait
@christinapennell5073
@christinapennell5073 4 жыл бұрын
Please do one about service depts.
@Stephen-er4bi
@Stephen-er4bi 4 жыл бұрын
Yes, I agree. You only have to deal with the sales people once, and while it important to get a fair deal, you are going to be dealing with the service dept. for years. My last vehicle purchase wasn't a bad experience, but I can't say the service department has ever gotten things done on time or done correctly the first time. I gave up the three oil changes I pre purchased just to avoid going back to them. I like their cars, but will never buy from them again.
@mikealbers
@mikealbers 4 жыл бұрын
It is easier to buy a house than a car.
@mechmat12345
@mechmat12345 4 жыл бұрын
Cause you're negotiating against a regular person, not a sleazeball trained to extract the most money possible.
@georgeh6856
@georgeh6856 4 жыл бұрын
I was at a Dodge dealership in Silicon Valley many, many years ago when I was young and naive. When I asked for my keys of my trade-in back, they made up excuses, including the "we lost them" one. After spending several hours there, it got so bad that I had to threaten to call the cops on them for keeping my car. They finally relented and I fortunately went home without a crappy Dodge. It was unbelievably bad. I hate car dealers.
@pcdude2394
@pcdude2394 4 жыл бұрын
I encountered tactic 2. I walked off with my wallet still intact. I didn’t get the car I want On that day, but I still have my wallet intact for another day. Let the other buyer deal with it. Plenty of other dealerships around.
@desidog4169
@desidog4169 4 жыл бұрын
I experienced this bs "Another customer bought the car, but he ran into a credit issue. He is coming back tomorrow with an additional down payment If you really want the car, be here at 9:00 am sharp to sign the paperwork." 😠🙄
@steelerdog1456
@steelerdog1456 4 жыл бұрын
I had the worst experience ever buying a car here in Florida. The dealership tried to short me 2k on our agreed upon trade. Sales manager said they were were going to throw in extended warranty. Finance manager tried to hide this buy covering up the form with these items listed with other documents. Only after I insisted looking at the form did I discover they were deceiving me. Only industry where its legal to rip off the consumer
@CarEdge
@CarEdge 4 жыл бұрын
Actually Edward, it is not legal for dealers to rip off customers, it is unfortunately a common practice. Thanks for watching, Ray
@bradw922
@bradw922 4 жыл бұрын
Get a Porsche Zach, you will not regret it. Thanks guys for another entertaining video.
@lpd1snipe
@lpd1snipe 2 жыл бұрын
I've always owned and driven vehicles and still do that don't have a chip in the key. I always carry a spare key in my wallet case I lock myself out. I was looking at doing a deal and got frustrated with the sales staff so I says I'm out of here, and they said well we got find who has your key. I told him don't worry about it, I see my truck in the lot, you can mail it to me. I went to get in my truck and then someone mysteriously showed up with the key and kept trying to make the deal. Needless to say, say I left the dealership.
@arnett37
@arnett37 4 жыл бұрын
I took a truck for a test drive in 2018, a few minutes after i got back from my test drive someone else came back from test driving another truck and saw the one I had driven and heard them ask if they could drive the one i had driven. The keys were in my pocket and didn't come out until after had test driven another truck and decided to buy the first one.
@amyhammer2707
@amyhammer2707 4 жыл бұрын
My “this deal is good only today” lasted almost 2 weeks. 😀
@apocalypse487
@apocalypse487 4 жыл бұрын
Another tactic is, "I'm transferring this car from another dealer, you have to come in and buy it if I transfer it." It didn't work.
@thomasmargolis3313
@thomasmargolis3313 4 жыл бұрын
I had that experience with the key that was held by the dealer person; and had the experience to get testy. Too many experiences with problem dealers.
@xlpaintplr1
@xlpaintplr1 4 жыл бұрын
Bought my new truck with your info thank you
@Jeff-wm3qn
@Jeff-wm3qn 4 жыл бұрын
What about dealerships saying you need to sign the paperwork and mail it back to them before the month ends otherwise the discounts for that month ends. Even if you agree on the price and sign the paperwork but can't mail it in by the end of the month so they have to honor the price agreement that's written on the paperwork still??
@sabrinaezell3551
@sabrinaezell3551 4 жыл бұрын
I had a dealer tell me my trade in was price was good today only, and took 3 hours to get the trade in quote. I walked. 3 months later they keep texting they need my car for a trade offering 2000 less than before. I told them the trade in price pays the car off and then we'll talk no rollovers.
@Jamminn555
@Jamminn555 4 жыл бұрын
Great stuff both of you!! And priceless tips and stories from Ray.
@mechmat12345
@mechmat12345 4 жыл бұрын
A long time ago, a salesperson told my 60-something grandmother she couldn't test drive a car unless she signed a document saying she promised to buy a car today.
@scottr2706
@scottr2706 4 жыл бұрын
"This price is only good until 8 PM tonight!" Response, "this offer to buy is only good until I reach the door!"
@chite3724
@chite3724 4 жыл бұрын
I wasn't sure what video to ask this question on. I know a person that has access to NADA. Do used car dealers use the NADA to come up with there pricing? I have zoomed in on a dealer that seems to add $2000 to the retail price of NADA. That's if the vehicle hasn't been in an accident, but if it has they have the selling price right at the NADA retail price. So, does that mean I could get a vehicle with $2000 or more off their retail price?
@DeighyAynne
@DeighyAynne 3 жыл бұрын
Love this channel you two are funny
@gmoops8986
@gmoops8986 4 жыл бұрын
Bid war, or $$$ today only?. Great, sounds good. "I'll call ya tomorrow". Then walk, walk, I.mean walk!, casually. Don't run or stride. They might be hiding the trade-in. KEEP SOME SPARE KEYs! The # you gave is a throwaway phone anyway... Work it from there. Remember, they aren't the only seller around. A reminder might be used. Repeat as necessary.
@christinapennell5073
@christinapennell5073 4 жыл бұрын
The keys thing, heard from friends that happened to them. Like they're holding you hostage for Holly moly sake.
@markh.6687
@markh.6687 4 жыл бұрын
I could only hope they take me and my 2001 Taurus with a bad transmission hostage; it would be the LAST time they made a mistake like that! They would beg me to leave by the time I'm done. No bodily harm or property damage, but I would become a self-appointed "greeter" and intercept customers and tell them why they should leave and never come back. Then I'd wander into the service dept. waiting area and tell customers about recalls and defects the manufacturer refuses to fix. Of course, I could just call the police and tell them I've been illegally detained by the dealership since they refuse to give me my car key back (and I only have one).
@lahmarket
@lahmarket 4 жыл бұрын
Ray, remember Jackie Cooper? He would show up at a dealership and guarantee to close the deal. He was a character.
@CarEdge
@CarEdge 4 жыл бұрын
I got to see him in person a couple of times. A very charming and charismatic closer. He had all the lines. He was like a God in the day. Thanks for taking me down memory lane Hal, I appreciate it. Ray
@curtisstapleton7167
@curtisstapleton7167 4 жыл бұрын
Your dad is awesome im about his age ..I can see hanging with him
@davidcline-davidson1566
@davidcline-davidson1566 4 жыл бұрын
I was looking at a used car at a dealership in Colorado and they lost my proof of insurance while I was test driving a vehicle. I was so pissed!
@BartStar009
@BartStar009 4 жыл бұрын
When I go to a dealer I just want the OTD (Out The Door) price the difference between my trade-in and the new vehicle, I don't want any other numbers than that, IF the dealer can't, or refuses to do that I walk
@jhonpaultoons4264
@jhonpaultoons4264 4 жыл бұрын
The bait and switch was done to me. Also the price was right but the dealership didn't have the car.
@xtraflyr
@xtraflyr 4 жыл бұрын
When I was buying my used 4runner from a dealership. A guy came walking up to me and asked if I was buying it? I said yes and he walked away acting aggravated,because he wanted to buy it. Is this a thing that you’ve seen before,or heard of before? Just an employee of the dealership,acting like a customer?
@angelr4429
@angelr4429 4 жыл бұрын
I know you pointed out the 3 tactics, So what would the counter tactics for each one...in a respectful matter? When I go to the dealer, if I know I want a specific car....how do you express your interest, without putting myself in a corner and not getting a discount, low balled, or flat out offended the first dealer offer. In other videos that I have seen, the buyer (me) can be “emotionally compromised” and the sales rep can prey on this. Trust me in saying this...sales reps in dealers can sense and prey on those emotions. Suggestion...next video should focus on the emotional aspect from both buyer “attached to a car” and sales rep “ not giving you discounts that you do qualify for” interactions...key works not to use (from both seller and buyer), and key words to use (buyer). Thanks and keep up the good work.
@timblaker7138
@timblaker7138 4 жыл бұрын
In the early 80's amy key was kept for hours. They wanted me to pay basically full price, I didn't I left hours later with a headache and my same car.
@Myrune1
@Myrune1 4 жыл бұрын
Sales Weenie, "I have someone else interested in that car and they are willing to pay more." Me: "Cool, they make tens of thousands of them each year. I'll wait for the next one at XYZ dealership." You've never seen a face fall faster than when you respond that way. I generally won't buy from a dealer after they pull that crap unless it's the deal of all deals and then I'm a jerk about every line item. Tax, title, license and not one thing else. Dealer prep, your cost of doing business. Document fee, your cost of doing business. "But Arizona law requires the Doc Fee." Me, "No, it requires that if you charge a Doc Fee everyone must be charged the same amount. Now I have to go back and renegotiate that cost out of the vehicle. Redo the paperwork." LOL Some dealers (I won't mention names but I never have to Ride Now, I can wait) have up to $799 Doc Fees. Seriously, FU!!! LOL And that brings me to a word of advice; if a line item is taxed, it's BS....get it out of there. Tax, title, license and the lowest cost you can get for the vehicle, not one other charge. Here's another, it saved my wife and I about $20,000 on her Jeep. They likely wouldn't have gotten to keep the money, but it would have been a fight. Even if you are paying cash make them send a purchase order to your credit union (banks suck). This way, you can tell your banker to only transfer money if it is less than X amount. On the way to pick up the Jeep my banker called me and said they refused the transfer because it was $53k instead of $36k. Apparently they "ordered" the wrong Jeep and then tried to charge me for it. That was a fun one. We got the "wrong" Jeep for the "right" price. I then found out that could have been less of a mistake and more of a tactic. Too bad. LOL
@Atsf1976
@Atsf1976 4 жыл бұрын
Last month Ray had said that Dodge was offering up to a $9,570 discount on 2019 Dodge Chargers. Is that still the case for August? Thanks
@Maria___28
@Maria___28 4 жыл бұрын
Good question. And what other discounts are out there
@ttbeezy
@ttbeezy 4 жыл бұрын
I was looking for a dodge challenger and dodge had a great incentive for it, sadly the last day was August 3rd. Hopefully us dodge seekers will get more incentives in late summer or fall/end of year.
@stevej2031
@stevej2031 4 жыл бұрын
About 10 years ago a Ford salesman ask me how much do I want to spend. My reply was under invoice. Still not sure if that was a good reply. Anyway I didn't buy a Ford.
@cinema104
@cinema104 4 жыл бұрын
Great video but what does the customer do to combat these tactics?
@davidhoffmann9215
@davidhoffmann9215 4 жыл бұрын
just say by by and walk away
@jaybader7784
@jaybader7784 4 жыл бұрын
After a test drive somehow, they couldn’t find my driver license. 🤷🏻‍♂️ i knew what was going on so i told them i need it now or im calling the cops. Yes i did that because i was really pissed off as the salesman bagged me to take a test drive so he can show his boss he is working i guess so i was ready to get put pf there
@sherrid5315
@sherrid5315 4 жыл бұрын
Wish I seen all this before I got my suv a week ago I sure didn’t take what they tried to give me for my trade in then they snuck in the ins gap on me ! Now that I am kind glad they did but why didn’t they ask me first ? Kelly book. Even said my car was worth that price yea he kept going to his manger too hmm ! Live and Learn I guess !
@User-qazws
@User-qazws 4 жыл бұрын
Another timely vid.
@LuckyStrike-ov9cd
@LuckyStrike-ov9cd 4 жыл бұрын
That's why I always buy used and private
@mitchellkappler9724
@mitchellkappler9724 4 жыл бұрын
ive been shopping around for cars in GA and they are trying to charge above advertised price with dealers fees like, doc fees and filing fees, i dont understand why i ask them and they dont want to follow the GA law of no fees after advertised price excluding tax,tag,and title
@markh.6687
@markh.6687 4 жыл бұрын
Take a look at Kevin Hunter (The Homework Guy) videos on KZbin; he covers the fake fee scams and lots more.
@mitchellkappler9724
@mitchellkappler9724 4 жыл бұрын
Mark H. I just learned today that GA dealers aren’t allowed to charge over advertised price besides tax tag and title, but some dealers are being sneaky or says they haven’t heard of this law, it was passed about 5 years afo
@markpmc1
@markpmc1 4 жыл бұрын
Tips #1 and #2 are sales 101. create a sense of urgency
@phlydude
@phlydude 4 жыл бұрын
Ray, ever buy a watch off Kickstarter? I bought a couple Mercer watches from there...
@ericjudd9603
@ericjudd9603 4 жыл бұрын
Thats funny. I went down to a local harley dealer to test ride a bike. But, there was a couple sitting on the bike. They seemed really into it. But, the sales guy i was talking to walked up to them and put plates on it and walked it out side to let me ride it lol. (They were not on the bike still when he didi this) but, it was like tactic 2. In this case, just worked out that way👍 there suppose to call me back today. Wonder if that couple ended up buying it lol
@ericjudd9603
@ericjudd9603 4 жыл бұрын
I had an appointment to be there. Didn’t mention that.
@rickreid81
@rickreid81 4 жыл бұрын
This was an excellent video
@SOCORROGM
@SOCORROGM 4 жыл бұрын
james bond type watch does have a bullet ??
@jonsmith1259
@jonsmith1259 4 жыл бұрын
"I will be you, and you be me" What is this? The movie "Freaky Friday???" "If you don't come before closing, this price is off the table" Gives me the rest of the day to try and find a better price. I go get something to eat, and get on the blower and call other dealers for a possible better price. "What do we have to do to earn your business?" "Meet my numbers, which are only good for 15 more minutes,and we have a deal, if you don't, then i will be off to the next dealer who may be more than happy with my numbers"
@prm5798
@prm5798 4 жыл бұрын
I’ve had (I have another customer looking at this car trick) I will just leave. Then they’ll call stating (sir, the car is still available)
@sdbszz706
@sdbszz706 4 жыл бұрын
“Honest to god” as soon as you hear that, know that the salesman believes in money more than god 🤣
@josephevans9063
@josephevans9063 4 жыл бұрын
Me &ex wife interested in car . Dealer--" I can see Mrs E----s -- You are a woman of taste"--- Soooooooooold!!
@bostonjomo
@bostonjomo 4 жыл бұрын
"What price would make you buy this car, today?" *say a price* *salesman writes out "if we agree to X price, I will buy the car today"* "If you sign here, ill go ask the Finance Manager if we can make that price work"
@dean827
@dean827 4 жыл бұрын
A far out dealer told me he will pay for my gas to go test drive. Seriously, he would pay me $10 to drive there and drive a $45k car? I should be looking for skateboard
@Dontslaythybroski
@Dontslaythybroski 4 жыл бұрын
i hate how expensive cars are..i may just ride my e-bike forever..smh
@robertwhite2792
@robertwhite2792 4 жыл бұрын
I had them take my title to show the manager and then not give it back to me when I asked for it.
@michaelthomas-fu8rs
@michaelthomas-fu8rs 4 жыл бұрын
l bought a Binzi chrono for $10 on ebay and the analog didn't work. Go figure. LOL
@billphister
@billphister 4 жыл бұрын
Never give your keys to the salesman. Never.
@youtubecarspottersguide1
@youtubecarspottersguide1 4 жыл бұрын
me; how bout $25000 cash out the door dealer: we are only $6000 away think thats only $50 a mo over 60 mos
@GhostOfGor
@GhostOfGor 4 жыл бұрын
The second one, asking for the keys in front of a customer would be more effective for a used car as there is only one with the mileage and price/feature set. or a low production sports car.
@michaelwadet2079
@michaelwadet2079 4 жыл бұрын
One dealer told me that the extra options on the car didn't matter
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