5 More Problems With Our New Keystone Cougar RV | Seriously Part 2

Well, the game show continues and there may even be a part 3 - already working on it!
#keystonerv #rvlifeproblems #rvlife
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[@RT-qz5ci]

Keystone better hurry up and pay this man off lol. He talked me out of one of these with the last video already

[@CampingandCoffee]

Ha ha…just wait there may be a Seriously Part 3…you know, in all fairness, there are some good things that we really do like. But would really be picky with your purchase.

[@betterwithrum]

Was really considering a Cougar 2700BH, but this is giving me second thoughts

[@DandyChigginz]

You think it’s bad now? We have a 10 year old keystone Laredo and omg. That first crack in you black water tank is a fun one.

[@kcwerv]

Put 3 Toothpicks and wood glue in the screw holes. Let it dry overnight then trim the toothpicks even with the surface and it will hold better then new.

[@milleraudio3280]

Thanks for posting. Aa an electrical industry veteran I thought I’d point out some terminology issues for folks that aren’t as electrically savvy as some others. Fuses do not “Trip”, they blow out. Simply meaning they cannot be “reset”. Tripping as a term, relates to circuit breakers that had a reset function built in to them. Picky, I know but important non the less. Also, I see your battery current at timestamp 7:21 running slightly over 15 amps and your fuse rating was 15amps. Not sure where in the circuit that inline fuse resided, but wanted to point that out from a troubleshooting perspective. Just a couple of quick missives. Thanks again for posting, the RV community really appreciates it!

[@CampingandCoffee]

Thanks, I know better, but get caught up in the moment of recording...you never know what I might say! Appreciate the explanation for those who may not know. Also, yeah, others pointed out they saw the same thing about the battery current. We switched to a 20 and it still blew...has a 25 in it now and hasn't had a problem. Appreciate you watching!!

[@shucksan4026]

@@CampingandCoffee Hi, I also noticed that the fuse you have is a 15A fuse. According to the Keystone site for the 400i solar package they provide a Victron MPPT charge controller that is rated for 30A. If on a sunny day the controller is putting out 30A into the batteries, you could blow the fuse (assuming that fuse is inline with the output on the controller). The fuse should protect the wiring so should be sized for the type/rating of the wire and this should also be specified in the electric diagram for the trailer. Hope that helps a bit.

[@CampingandCoffee]

@@shucksan4026 Thanks appreciate the info...it did come with the charge controller, but still had the smaller fuse that is inline with the controller.

[@Gotya02]

I learned the hard way buying a Keystone product. They dont stand behind their warranties, we will never buy a Keystone trailer again and we tell people about our story every chance we get. Bought a new trailer and the 1st year we only had it 2 months, the other months it was at the dealer cause Keystone would not replace all the walls due to delamination. Finially after stating I am getting a lawyer involved, 2 days later they agreed to fix it. BUT they did a crappy job when they did.

[@rticul8862]

You can use nutserts to install those wheel covers. They will be removable and stay forever.

[@TimWillis-d2n]

My wife and I feel your pain. We had a Cougar that we bought brand new fro Centennial RV in Colorado. When we went to go pick it up they had it backed up to their garage. We did our walk thru but couldn’t really get around to the back of the camper. Everything looked good inside the camper so we signed the papers and hooked up and drove home to Colorado Springs. Next day we drove to a campsite about an hour and a half away and when we got there we noticed that the top of the back panel where it meets the roof had come completely apart. When we were done camping we went to dump and we used our black tank flush and it flooded the bathroom. Apparently someone had put the anti siphon device located under the bathroom sink in backwards. Refrigerator only worked intermittently and we were told is was not designed to be used at altitude. So why were they selling these at altitude. Heater went out when it was 20 degrees one night. Black tank flush was repaired and the it stopped working completely. Remote for awning and jacks quit working. Awning ended up not working at all. Would not extend. Know how we fixed it. We traded it in on an Outdoors RV and have had zero problems. It’s been the best RV we have ever owned. Good luck.

[@williamseeley8022]

We bought an Outdoors RV new in 2018. I did my research before making the purchase. It was more expensive for the same size trailer. The best thing is that we have had no problems over the past 5 years. Spending more has paid off.

[@lizk9pez]

Oh my gosh! We just came so close to buying a Cougar. It had obvious cosmetic problems that made us leery about the overall quality (we currently own a North Woods Manufacturing TT). We came home and looked up reviews on Keystone 😮, it’s a hard no for us! We’d rather have quality of the ORV and all their browness over the “lipstick on a pig” of the Cougar. Hope you love your ORV!

[@lwaddle4510]

We were sold on getting the Cougar 260MLE but after watching your video and finding literally hundreds of complaints about the Cougar and other Keystone products, we decided definitely no. After MUCH research, we decided on a Brinkley 5th wheel. It does cost more than we originally wanted to spend, but from first hand knowledge of Brinkley owners we decided it’s worth the extra cost for a well built rig. I will never buy an rv expecting perfection, but hopefully the repairs and upkeep will be minimal. We are trading our 2016 Lance which has been an excellent trailer over the years with very few easily fixed issues. If the Brinkley is as good as our Lance was, I’ll be a very happy camper.

[@CampingandCoffee]

Obviously no RV is perfect, but there have definitely been some concerns that I don't think we'd purchase a Cougar again. Wish you much success and enjoy your new one!

[@tanana2070]

I commented on your part 1. Now, part 2, our brand new trailer last fall that didn't have it's first trial run until we went to Florida in March. I opened the fridge door to put food in and needed to change the shelf placement that still had cardboard dividers. Took out the cardboard, could not get the shelves out. The fridge door would not open wide enough because it butted up against the bathroom wall. Literally would have to take the door off to move the shelves. Was going to do that when we got home but the day after arriving we had an ice storm and a huge pine tree snapped and fell on top of our brand new trailer. Problem solved. Written off.

[@CampingandCoffee]

Wow, that’s both bad and good luck!

[@jefife750]

Probably the best day of your RV life, sadly. My family had RVs when I was growing up and I’ve had one all my life and I’m 65 now. My wife and I really look forward to enjoying RVing once we retired. But, what we are finding is that there’s not much enjoyment left. Campgrounds are impossible to find, the new RVs are all junk, the cost to maintain an RV has become totally outrageous. Now, We are done! If I can just figure out a way to get rid of it. They are worth nothing only use Market, so I suppose I will just take the hit and walk away. If you’re reading this, thinking of getting into an RV, I strongly advise against it. You will regret it.

[@lizk9pez]

Oh wow! Sorry to hear about all of the problems you’ve had! We just dodged the “keystone” bullet…. Pun intended. We were so close to buying a Cougar 29rls. We saw some defects in the interior that made me question the quality of there entire rig. We came home to research and lo and behold, hundreds and hundreds of complaints with the newer models. Good luck to you! BTW, our sales person told us that their service department, gives priority to people who purchase from them. 😮 I think that was supposed to be a positive sales pitch. Aykm! It surprises me that the manufacturer allows this, but why when they are sending out products with so many issues. Ugh.

[@user-sr8ko7yz7z]

We replaced all of the screws in our fenderskirts with longer stainless steel screws. We also replaced the screw in the shoreline power connector with stainless screws we well.

[@georgescott1180]

I've had 2 keystone products. Economy and regular and they both needed upgraded axles to keep bearings from burning up. Overbuild chassis is their specialty. The repairs are usually more staples. They just make it uglier the more it gets repaired. They don't pay for "real repairs"", just band aids until your warranty is over. Good luck.

[@Teporame]

They keep manufacturing crappy products because people keep buying them, no matter what. An example of that is that you bought another one after your experience with the first one.

[@Premier-Media-Group]

Most times for RV exterior fasteners I'd recommend using rivets vs screws.

[@tomw1509]

I’m right there with you, we purchased a 2023 Cougar 23 MLS picked it up October 2022. Nothing but quality control issues, and really poor customer service… A lot of it is stupid stuff, screws, pin stripes, latches… and our tank sensors don’t register accurately… We all need to keep on the phones, calling and complaining, maybe a class action lawsuit?

[@randalyates5605]

Yes,and push the department of labor in your state too.

[@dungareenavy5970]

Do you think it is a matter of the RV industry having a major run on production due to the covid plandemic? Perfect storm with no workers, supply chain problems and over arching demand?

[@PeerReviewedPolitics]

@@dungareenavy5970 no, just poor quality and lack of experts who do plumbing, electrical and iron work. Ours hasn't been on the road and the gas pipes and frame are rusting out. The plumbing and electrical was done by inexperienced workers who are likely not licensed. Our $100,000 fifth-wheel flooded about 18 days after it was delivered. We had to clean it and only had it hooked to water for roughly 10 days. It was leaking in the storage area and then the leak leached on to a bathroom PEX pipe. On the 18th day in the morning we found a lake in the trailer. The flood damaged the floors in the Kitchen/Galley area, under the stairs, and in the storage area. It appears the leak was there prior to us bying it as there was black mold on the wall, under the floor and on the inspection cover. This type of mold doesn't happen in 18 days. Keystone won't fix it the RV, they won't replace it, and thet won't refund our money. It sat at the dealer's location for over a year waiting for it to be repaired until the dealer (Sunrise RV and Truck) threaten us with a $40.00 a day storage fee.

[@tyersontheroad2607]

Gotta love the way the RV companies crank these out, It would be so simple to deliver these with 2/3 less issues than they do! Put a little silicone on the backside of the wheel cover screws! Just subscribed, cool channel!

[@joemartinez5163]

I own a 2022 Keystone Arcadia with the tank’s mislabeled, auto leveling not working, so the trailer sags causing door not to close, the sink coming loose, the table coming loose, the tanks not draining completely because the drain pipe is up and not down, the fresh water tank filling and spilling over when hooked up to city water. Keystone built this trailer during the pandemic and it is a lemon. Getting rid of it

[@mesnkc]

Coming back from a camping trip I noticed both wheel well covers on my Cougar moving quite a lot drove me nuts watching them in the rear view mirrors. Once I got home and tore in to them I just shook my head seeing those screws. I got 20 truss head (they have a broader head than standard bolt heads) 10 24 bolts, washers, nuts and a roll of 15lb double sided 3M tape. I cleaned everything with alcohol covered each bolt hole with a one inch piece of tape, replaced the fenders and replaced the screws with the bolts (I spray painted them to approximate the color of the covers.) I can honestly say they’ll not be coming off anytime soon.

[@SEANRMZ]

Thanks for comment, will take your idea if you don’t mind.. haha I will also add some locking nuts to the mix. Happy 4th sean from Canada🎉

[@CampingandCoffee]

That's a great idea...I'm curious to see how they plan to repair it at the repair center. I really like the guy who is taking a look at it...seems to really know his stuff and has already helped me with the solar issue.

[@mesnkc]

I wouldn’t use a lock washer you risk cracking the plastic

[@dennisg.7498]

Just a fact I learned quickly as a retired auto tech. The 20k RV is the same thin walls, leaking pex pipes, staples and cheap wire connections as the 70k one. It was a long standing statement on the last page of sales literature for most RV's to warn you to buy local. Dealers can't refuse service, but they give first priority to their customers . And that back of the line you are in could be months of waiting. Unless it's a major failure, I fix it myself or email the service rep for my brand for advice. Just like the auto industry, no one wants to work as a repair tech anymore.

[@CampingandCoffee]

Luckily I’ve got a good authorized repair place that is working out really well. Super top notch service!

[@lawrenceschaub6577]

My "local" Keystone dealer told me they don't work on an camper that they didn't sell or sell an extended warranty. "Authorized dealer "!

[@randallelder]

We had an issue with a fender skirt on our Keystone Laredo. When crossing Oklahoma, the high winds folded back one of the fender skirts. When replacing it I used stainless steel machine bolts (I think 1/8") with stanless steel fender washers on both the outside and inside (behind the metal the screws were in). This will support the plastic fender skirt better than a screw head. I used nylock nuts so the nuts would not back off. So the stainless would not show I painted them black before installing them. Unless you look close you won't notice the machine bolt screw heads or fender washers.

[@randallelder]

I forgot to say, we also had issues getting warranty work completed at the dealership where we purchased our Keystone. Because of that experience, we tried another location. The service advisor kept telling us they were getting the repairs approved. They said this until the warranty ran out, and yes, they had the trailer the entire time. During that time the dealership had 3 turnovers of service managers and in the end the entire service department was replaced. When I talked to Keystone and expressed my disappointment of their dealer network they acted like they did not care, saying "sorry they did not get you taken care of" like they wiped their hands of the unit when we purchased it. If we purchase another one, Keystone may not be on the list

[@RushSimonson]

Owned several RVs. Currently own 36' Rockwood Signature. Great quality, few issues. Rockwood's higher end trailers are built well.

[@chicagochris1988]

I purchased a gulfstream 19csk just for me since I’m single and travel alone on the weekends when I’m not driving my semitruck. I’ve had it a few months and have had absolutely nothing wrong with it. After seeing all these videos of different manufacturers I’m glad I went with gulfstream they truly made sure everything was good before they sent it to a dealer. I’m actually not renewing my lease and gonna live in it full time

[@CampingandCoffee]

Well, I wish you nothing but the best and good to hear about Gulfstream. Thanks for sharing!

[@sprtplt]

Of course there will be a part 3.

[@robbehr8806]

Beginning in 2012, the travel trailer industry moved to lighten trailers so a light truck or smaller SUV could technically pull one. Then, they cut material costs and labor allotments to the minimum. And, TT manufacturers are sending customers to individual component manufacturers for warranty issues.

[@robertburns5145]

We have a 2021 Keystone Cougar 368MBI fifth wheel. We’ve had soooo many problems with it that we filed a lawsuit against Keystone and Camping World. I wish you luck!

[@lauravictorious4670]

Keystone is having problems, closed two locations last year, lawsuits, etc.

[@lidiyaburgett4093]

In the process of doing the same thing right now.

[@robertburns5145]

@@lidiyaburgett4093 I wish you luck. Get all you can!

[@jerrygundrum1]

Of course you are blowing your 15 amp fuse. You are putting 15 amps thru it. We were looking at a cougar.......your video makes glad we purchased something else

[@petermacgregor9805]

I have owned a Keystone Sprinter for over 20 years. Never had any issues. Was considering getting a newer but used Keystone Cougar but after listening to your issues- don’t think so! Thanks!

[@Mike-re2ok]

Glad I found your video. We are going to be boondocking this weekend, and I hope our solar panel does its job. I also have a leak in that same location. Gonna ask them to check the LED strips. I have a 2022 keystone Cougar 22rbs. Thanks for the info.

[@trumpwon8231]

Welcome to RV’ing. With that said, it is said that we are ALL have to repair and re-engineer so much, on these “High End” units”. USMC/USAF Ret.

[@Bakeronlineshopping]

We had tank label issues too.

[@CampingandCoffee]

Well, you find out quick! 😀

[@mattnessB72]

We researched. We talked with people. We looked at many RVs. We then laid a truckload of cash out for a brand new 29RBK Cougar in 2015 and towed her home. NOTHING. BUT. PROBLEMS!! Black/gray tank mislabeled? Yep! Tank levels not working? Yep! Wheel covers randomly breaking? Yep! Add to that, power tongue jack broke while camping, fiberglass delaminated on one side, rear bunk drawer came open while on route to camping and broke into pieces while bouncing around and caused other damage, trim pieces falling off here and there, and my favorite - they shot a screw through one of the water supply lines (which they somehow didn't catch when they tested out all of the on-board systems) so when we hooked up to city water on our first camping trip it flooded the front bedroom! When a $30,000 camper spends more days in the dealership for warranty work than there are available camping days, you know it's a POS. Keystone = never again!

[@Graybeard1405]

Same here brother! I owned my 25RDS for 5 days and the inCommand quit along with 4 or 5 minor issues. In the shop for 6 weeks. I bought the towing with confidence package, no TPMS monitor or signal repeater. I finally had to buy a repeater out of my pocket. 2.5 months later, Keystone finally shipped me the parts that I was missing on delivery. Lots of minor problems that I fixed myself in the last year. But the BIGGEST problem is in the SolarFlex 600iL system. Everything works great EXCEPT..,the AC won’t run on battery power. In the shop for 6.5 weeks and they did nothing. I picked it up so I could do some fall camping. The next time in the shop for 10 weeks and they didn’t fix it. I again picked it up. No more with my dealer. I’ll figure something out. Keystone Customer service was some help, but ultimately what I paid a lot of money for has never worked completely. It you are bored and have nothing to do, buy a Cougar. It will keep you busy just keeping it up for its intended use. I hate it, but they outwaited me and I lost.

[@CampingandCoffee]

I've been documenting everything with them in case there's a buy back process coming or a class action suit...who knows. Now I have to have my roof completely replaced.

[@Graybeard1405]

The 600iL comes with a 270 ah Dragonfly/battleborn battery and a 3000w inverter. It also has a soft start 15,000 AC unit that will run on a 30 amp service. It just won’t run at all on battery power as advertised.

[@Graybeard1405]

The trailer is 50 amp, and Future Solutions, the folks responsible for the solar package told me that there are two places where the battery operating function is wired into the system. They said somebody missed one of them. I told that to everyone involved and they just went “uh huh” and blew me off. Typical. No more horror stories. I have too many to count. I just cut my losses of camping time and either fix it myself or do without.

[@conniechapin9278]

If they told you that the A/C would run off the solar, you where lied to. You could not physically fit that many solar panels on your roof.

[@chrisfinn2644]

I had water leak just like you described. It was the led strip light across the top. Sealed the end and the problem went away.

[@CampingandCoffee]

I tried that and thought it solved the problem, but it's still leaking somewhere. I took it in to begin the warranty process and now I supposedly need an entire new roof - the guy said the whole thing was pushing up and delaminating from the top...oh boy, here we go.

[@user-sr8ko7yz7z]

We had the same issue as well. You have to strip ALL of the silicone off and clean it with acetone and seal the "Hell" out of it. This happened on a trip last year and that solved the problem.

[@leonstroud8371]

We have about the same Cougar - 2020 26RBS and had the same front window leak. After searching and sealing the window, I finally removed the front AC cover and realized that it had not been sealed properly and that's where the water was entering and rolling down to the front window. I sealed it and now we are leak-free. It was a bad AC installation on Keystone's part but we bought this camper used.

[@CampingandCoffee]

Good to know…we had the dealer install the front AC…so we’ll see here soon hopefully.

[@liferedesigned]

Great Video and loving the channel!

[@Patty747]

We have a Cougar 22mls and there were multiple problems we had with it. It's been ongoing, getting all these things fixed. We also had the screws backing out of the fender. I purchased nylon locking nuts, bolts, washers to replace the screws that have nothing to hold them. Some people were adding silicone behind the screws, but I prefer a more permanent solution. We had a window leak in the back kitchen window. Turns out the opening wasn't cut cleanly and the wall itself was out, so in the right top corner, wood was visible underneath the window frame where the screws were. It was a big job, but our dealer fixed it under warranty work. We also have a pin hole in the bathroom faucet, still waiting for a replacement. The smaller window next to the kitchen is leaking, dealer tried to fix but said they need to order a new window. Molding along the roof was cut short and dealer ordered new molding, waiting for other work to get this done. Window sticker on the front window is peeling, dealer ordered a new decal. A crack appeared in the back corner, passenger side. Awaiting approval for a body shop to fix it. Stairs had to be reinstalled because the door wasn't closing properly. A propane connection under the stove was loose and not even finger tight, which we noticed on our pre-purchase inspection and the dealer fixed. Also the screws around the electric cord receptacle outside the unit were rusty, dealer replaced.

[@CampingandCoffee]

Wow, sorry to hear of your problems as well! After taking it by for our warranty inspection, apparently we’re needing a whole roof replacement. Oh boy, here we go!

[@3oaksway]

@@CampingandCoffee And what about the damage already done inside the walls that you can't see. Could mold already be starting to form? Could any wood already start to be deteriorating? I was recently at a local RV dealer looking around. I was told they no longer sell used RVs because they didn't want to sell somebody else's problems. The salesman didn't argue much when I commented that they only want to sell the crap currently being sent out by manufacturers. He said at least the repairs would be covered under warranty. When I asked if I found a problem today could I be guaranteed that I could have the repairs made within a week. He only said they'd try to get me in as quickly as possible. Kind of makes me wonder why anybody would buy an RV.

[@CampingandCoffee]

@@3oaksway Yeah, we wonder if there's anything inside the walls as well. So far, no musty smell or anything...fingers crossed.

[@conniechapin9278]

Your solar is putting out 15.06 amps. And I believe that blue fuse is 15 amps. Try a 20 amp fuse, if the wire is large enough.

[@CampingandCoffee]

Yep, we tried the 20 amp fuse and it popped after a while...now we're on a 25 and haven't had any problems and seems to be holding.

[@alquinn2695]

Be careful that the fuse will allow more amps than the wiring can handle or a fire may result. @@CampingandCoffee

[@KungPowEnterFist]

We bought our Cougar 27SAB back in 2019 and still have it. We had many of the usual minor issues up front and they fixed them under warranty without any fuss. We have not had any issues since. Part of it is that we got a great price on the unit, as in 2019 the RV industry was tanking. That was a great time to buy. When you get a great price you are willing to wait for warranty repairs or just fix it yourself and be a lot more understanding and patient. My heart goes out to all the people that bought units in 2020 through now. You massively overpaid, and the units were being pumped faster than can be done and meet any sort of quality control. I would also have impossibly high expectations and little to no patience if I paid as much as you did. BTW, this is not a Keystone or any other brand specific problem. Once things slow down and prices crash owner experiences will suddenly get better. The other thing to say here is that 400W's of solar is not even worth drilling the holes in your roof. Even 800W's of solar is not enough. That's a starter kit. I hope you got that nearly for free.

[@kilcranp]

It looks like your fuse on the solar is too small. Your putting out 15 Amps through a 15 Amp fuse according to your app. It should be a 20 Amp and it will stop blowing.

[@cluuck4617]

Things break and stop working in the RV world, but the craftsmanship of that TT is terrible. They have a fast paced assembly for most and shove them out the door.

[@leohanover3678]

Convert a cargo trailer. Last longer and hardly any issues AND less money

[@lauravictorious4670]

I've been considering that option. I'd have to pay someone to do the electrical but I'd still pay less and wouldn't have junk.

[@paulhudson8321]

We ordered and bought a new 2022 Lance truck camper. Stored it all winter. In the Spring I noticed the the tub surround in the shower had 3 large cracks. Lined up where the screws attach it to the wall. We hadn’t even used it yet. Lance wanted to know how it cracked good question. Obviously wasn’t installed properly. They’ve approved the dealer to replace but we are still waiting. Our first camping trip the fridge didn’t work. It was t plugged in for one thing. Then it wouldn’t work on propane. Dealership is going to fix that.

[@reinerbuchsdrucker4772]

We bought a brand new Keystone Outback and have found two major issues. The first was the large battery cable disconnect box. It had leaked water in and was 1/2 full of water and all connections and the switch are rusted. A week later I opened up the "Giggy box". All connectoons and screws are also heavily rusted. I will now be requesting 100% replacement of both of these electrical boxes! Haven't even made a camping trip yet since picking up 1-1/2 weeks ago. Seriously this is so frustrating !!!

[@TheFalcondan95705]

I have talked many out of buying a Montana or ANY THOR PRODUCT..

[@jaccole]

Just bought ‘23 KZ Sportsmen 231 5th wheel in May. Found 5 spots on roof where Dicor roof seal was not complete. Fixed those and covered all roof exit vents/holes with RV Roof Magic rubber paint yesterday. 3rd time using front power supports 30 amp fuse blew, not sure why. Hopefully just a bad fuse. Water dripping under sink, connection never fully tightened. Low point cold water drain does not drain water storage tank even though monitor shows half-full, still working on that one. Heat vents and fuse box filled with sawdust and debris. Our 7th RV in last 30 years. Feel as though the ‘90’s to early ‘00 were the best rv’s we owned. Probably our last. Would not recommend buying an RV to anyone. Constant DIY projects and maintenance to make sure nothing will happen. If you are not handy or don’t have the time/money to stay ahead of the problems then probably not the smartest move to buy one. One good thing. They are so cheaply made that a 6th grader could fix them.

[@AdorableDeplorable1]

The solar fuse is the wrong type, and should be rated 1.25 x the rated output of the charge controller.

[@peggypreston6466]

We have a Kingstone camper the 1st year we had it it live in the shop 90% of the time. Windows leaked shower leak and the black tank and the gray water tank was missed label and it miss the black tank up and the roof leak in the bunk room had to put a new roof on.

[@cindypreisinger7496]

Our new Cougar has been a HUGE NIGHTMARE! 1. Dominic refrigerator doesn't work on gas and electricity and has been to dealership twice for this problem 2. The contact/wallpaper is bubbling/peeling off. It was in the shop for 4 months for this problem and it's still peeling. 3. HOW do you EMPTY 2nd Grey Water tank? Our gallery water is filled into the kitchen sink. Please help. 4. The electric jack has stopped working so we are stuck camping and can't load up our camper. I'm serious. 4. Bedroom door keeps falling off. We've paid a lot of money for this new camper trailer and we can't enjoy our camping trips.

[@user-ldi56]

Our 2021 KZ Connect SE has a different design front window but it was replaced three times because of leaks and when it came time to replace the front cap because of a defect that should have never left the factory, we elected to leave the window off.

[@JefferyYoung-zg7xn]

I found that condensation on the front window was really bad and that cavity would fill up with water

[@MrMatthewgross]

I just spent 47 grand on a brand new Forest River Vibe 34xl. It has taken me months to fix all the things I found wrong. First I contacted dealer but wait times and negotiating what they would and wouldn't do was exhausting. I build houses for a living so I have the basic knowledge to fix everything. For starters I had to replace the on-demand water heater I made the dealer give me a brand new one and I just installed it myself. I had to go through the whole rig pulling access panels to tighten up plumbing fittings everywhere even the drain under the shower was loose. I knew going in that I'd have to button up a few things but I was really dismayed at how little care was taken on the build of this rig. I do have everything the way I want it now and love the rv. I will say if I ever buy one again I will do a better job inspecting everything on the walkthrough. I didn't look hard enough because I couldn't imagine that the things I found would be wrong. It's just sad when you spend almost 50 grand. Unfortunately I think this is the norm across the board with these brands and price point.

[@CampingandCoffee]

Yeah, it's tough when you spend that kind of money...wish you the best in getting it fixed and enjoying the results!

[@tonynewman6612]

In command is black and will not turn on even tho it has power to it. Ours was in the shop 3 times the first 3 months we owned it. From trim falling off solar problems twice and bad battery battery

[@scottrobbins1260]

So in your opinion, who builds the best fifth wheel? Thank you

[@CampingandCoffee]

I don't think I can give my opinion as I haven't done the research. However, I do follow Jacob Rigor who does tons of undercover video research on RV's and is very informative.

[@robertnasser9937]

Replace that fuse with an auto reset

[@generalblee]

We have had our Keystone 2023 Montana in July and went on one trip... Problems aint the half of it!!!

[@CampingandCoffee]

Oh, so sorry to hear that!

[@donnet03]

What are the issues you’re having please share

[@generalblee]

@@donnet03 well we think it’s good to go now but yes lots of issues. Bed slide/Leaking under Bath/ Leaking on table slide after a rain/ Refrigerator had to be changed/ rust under carriage/ backsplash detached/ error codes that I keep getting referred to the manufacturer manual and No explanation/bath shower door handle had to be replaced… after it was in the shop for additional repairs we are ok, I think. Thank goodness for the extended warranty!!!

[@larryjanson4011]

is the fuse even the correct rating? leak? is it a regular rubber fit seal? A: could have been cut to install. friday afternoon wants to go home cheep shortcut. B: base part is not complete. fail on the building of the unit. --got lemon law?-- C: water could be traveling from another area. --got lemon law--

[@austindenney1384]

I’ve always owned Cougars and from what I have heard is any trailer build during Covid years is junk no mater who the manufacturer is

[@karenriva3889]

We've had a few problems for sure, we are still on maiden voyage. This morning is very cold. Condensation in bedroom front window created a swimming pool of water from the tip of my finger to my knuckle in the window what the heck

[@CampingandCoffee]

That’s crazy…I wondered about that during the winter as I see no place for it to go.

[@50guitar]

Makes ya wonder if the manufacturer keeps track of the repair history on specific models and which of their employees worked on a specific trailer. It wouldn’t surprise me to learn that units worked on by the same employees had a higher number of issues…….meaning those employees deliberately were doing half ass work…….or there is poor quality control in these factories. Potential buyers do watch these videos! Thanks for sharing your issues.

[@StevenBoyd-t3i]

My buddy said they all have issues. So just buy the one that fits your family and set time aside to fix all the Problems. Bought a 5th Wheel because the Motels are too far away and not Pet Friendly.

[@bigdougscommentary5719]

We bought a new 2017 Fleetwood Class C. Continual problems. Finally got an attorney, haggled back and forth for over a year. Fleetwood wouldn’t give in until the lawsuit was actually filed. Bought the EV back, but it took a long time. Good luck.

[@cathy7956]

Previously had a 2014 Thor class C with dinette/closet slide. Great camper, no issues whatsoever. We thought we would upgrade to a 2023 29BH 5th wheel. The layout was nice and we have adult children. Thought this camper would last a long time because our neighbor has a cougar 5th wheel(15 years old and still going). We’ve already had a leak an multiple issues with this camper. Definitely not the quality of the Thor. Keystone does not stand behind their products. We’re basically on our own. I installed a slide topper and put a weatherstrip wiper along the bottom of the leaky slide and so far it seems to be dry. But, like I said, Keystone will not help us out at all. No way we should have a leak on a camper that’s less than one year old.

[@thomasbanks9805]

Sorry you're having all these issues ... I hope the dealer can fix them !!!

[@jeffschimke3297]

Be glad you don't have a forest river product I had lots of water leaks, electric problems Plumbing, heating, and to many to list each time was taken to factory for repairs

[@JefferyYoung-zg7xn]

My gray and black tank labels were wrong

[@CampingandCoffee]

Wow, that’s crazy

[@azcharlie2009]

We looked at a Cougar 23ML yesterday. I saw so many things wrong that were obvious. That scares me. How many more things are wrong that I couldn't see? Pretty sad. We really liked the model, but..... Ain't gonna buy it....

[@akshonclip]

400 watts of solar is 33 amps. Of course its blowing the 15 amp fuse. Tell them to upgrade the wiring to 8 gauge and put in a 40 amp circuit breaker.

[@tfay412]

I almost bought a cougar. After watching this video, it makes me glad I bought the grand design over the cougar. Such a shame. I really liked the cougar.

[@CampingandCoffee]

I’m wishing we had a well…it was the floor plan that we really liked as well as the standard solar on the units.

[@wstreet46]

I’m looking at purchasing the 30BHS, should I look at a different model

[@joevitaleconstruction.704]

Yea we had a half dozen issues with my 2022 mini lite. Solar not hooked up we had to wire it ourselves to the controller, thermo-coupler broke for fridge, (again had to fix ourselves) leaks at kitchen sink and at the water tank entry point, All these repairs we had to fix ourselves. If we brought them into the dealer, the dealer would have the red for three months and probably not fix them correctly... Here is the thing these trailers are slapped together and ALL of them have a ton of bugs that need to be worked out. That’s disappointing, I will say once the bugs are worked out things seem to work excellently. It’s almost better to buy one a year old where somebody has worked out all of the issues because brand new they come with bugs, and no dealer support.

[@emanuelfenech]

I purchased a 2023 34tsb from camping world about one month ago. I parked it and it rained the first night luckily. We had the same leak in the front window and I brought it back the next day. I wanted to swap it for the same unit. They wanted to warranty it. I was scared of mold. Future electrical issues, and rust. After fighting with them, I spoke with an another rv shop who advised that I ask them to unwind the deal and I did. It took some back and forth, but I got my money back and never looked back. I ended up going with a grand design imagine 2910bh and extremely happy with it after our first camp. Good luck!

[@mikedewitt5880]

I had lots of problems also but the most annoying was the skylights deteriorated after only 2 years and ruined my ceiling, inferior plastic seems planned !

[@CampingandCoffee]

That's crazy...our roof is getting replace this winter...completely delaminated from the top.

[@treymetzger]

Do they have lemon law for campers? If so id be checking into it

[@reallymatt6494]

What model do you have?

[@copisetic1104]

I’m five years in now with my trailer, I went thru and fixed everything and improved many things. This is my last trailer I will never buy another one. It’s either Hilton or blow up tents.

[@CampingandCoffee]

I'm almost there with you...were talking only a couple more years while the kids are younger and then it's something different - TBD.

[@waymanbell]

Our Keystone Premier, the bathroom door fell off on our first trip, then next trip shower head holder fell off the shower wall, next 12 volt refrigerator stopped cooling, city water connection leaks, tank monitor is seldom right even the fresh water level. Basement door is very hard to latch, must be forced to latch. Also the theatre seats have come loose from the brackets and slide around the room when traveling, always finding loose screws in the floor and basement after trips, what's next??

[@sprtplt]

Water intrusion, mold, rot, broken frame members.

[@jerrytalley802]

QUESTION; Is 15 amp the correct size for the charge controller? I just bought a Jayco, that based on my research makes a quality product. I think it has a 30 amp charge controller for what it’s worth, lol

[@72151]

Guess Keystone moves down a few notches

[@flynnzero9282]

You need to watch fasteners on all RVs. You essentially are putting the unit through an earthquake every time you drive it. If you are not handy, DO NOT buy an RV.

[@lcaryfrog]

So true!

[@mrj10101]

Never by a RV that they started building on a Friday and finished on Monday

[@timpors7480]

I would like to know the manufacturer of the perfect RV that has no issues with thousands built.. Guess what there isn't one!! Every RV manufacturer has issues with quality. It's not just Keystone it's everyone out there. I have heard of a lot worst issues than this.

[@CampingandCoffee]

Oh, I’m sure there’s way worse…I just found out we have to have our roof completely replaced.

[@timpors7480]

@@CampingandCoffee What happened to the roof ??

[@williambranham6249]

Casita. I had a new one for 6 years. Never had an issue. Sold it for what I paid for. Fiber glass campers are great. Perhaps I was lucky.

[@CampingandCoffee]

@@timpors7480 It's apparently pushing up at all the seems and delaminating from the top. Also, some additional concerns with craftmanship near where we think the leak is taking place.

[@timpors7480]

@@CampingandCoffee I think the delamination is caused by the glue drying before the roof membrane was put on. Grand Design trailers have lots of these issues as well.

[@ivanvarykino8202]

I would never buy any form of travel trailer. Go to a few RV shows and pay attention to those that are falling apart. I literally saw someone sit back on a dinette and the back broke off behind them. Not happy campers were the potential customers or any of us that witnessed it. I bought what i believed to be the best class C from a great local family owned dealer in my midwest state. I let them handle the defects for the first year and then completely learned how to fix and service everything after that. Never missed a trip in 6 years. I know my limits and will also never go diesel even if i do eventually go class A. Moral of story is you need to be handy to own most units. And trips to the dealer will have you realizing pretty quick that scheduling apptmts, drop off and pick ups and being without your rig becomes a deal breaker when you want to maximize time in the parks or on the road.

[@archerg4608]

I 0had a Keystone authorized warranty shop in Nevada afewyrs back that I would have to pay for the work up front and then I could get reimbursted from Keystone, I ask them why and they told me that Keystone isvery slow in paying for warranty work???

[@RandomExitsJT]

I am reminded of how we push so strongly to buy USA produced goods. However, when you get this kind of workmanship, you're reminded that "Made in America" is not necessarily always hyped up to be.

[@madweazl]

The tank monitors not working are as accurate as they are when they are working.

[@terryhuston9011]

What model is your Cougar?

[@CampingandCoffee]

@@terryhuston9011 30BHS

[@brianbelliveau5551]

I bought a new 2021 keystone passport and it had all kinds of problems with it first the brakes didn’t work and the water pump check valve didn’t work and after that the black tank back flush valve broke so join the club, you know why because they make them to fast a QC is not their like it should be

[@jeremypcp]

You probably allready solved the fuse tripping but for 400w solar you need a 30 amp fuse, not 15 amp

[@CampingandCoffee]

Yeah, has taken a few tries, but our repair technician identified that right away. I think we’re all good now…haven’t had any issues with it since upping it. Appreciate you watching!

[@travisbledsoe9002]

Keystone is junk, I have had one for 4 months for work. Small cosmetic things to big things. Ok, #1 inshore power was bad and almost caught fire. Caused my cord to go bad. # 2 The fresh water tank starts leaking at the inside seam. 2 different spots. Half to replace the whole tank. # 3 and now the furnace went out this morning. That is the biggest thing. There are little things I have fixed. The sink fell on one corner. Back door shade busted. And the bathroom rollover came off the door.

Our 2022 25rds cougar had three valance covers fall off the windows, refrigerator fuses fell out, stove fan vent fell off side of trailer, slide face ends fall off, slide stuck in the out position and would not retract, door lock on shower sliding doors fell off, kitchen window leaked -no caulking , bathroom sink plastic laminated top is buckling around the sink, wall behind the kitchen sink had air pockets and had to be glued back down, vent for grey water under the sink is a joke-smells really bad, door trim to bedroom fell off on bothsides, GFI plugs trip when we use generator, and the list goes on......

[@CampingandCoffee]

All I have to say is...wow...and I feel really bad for you and hope it gets better. I know these people probably work hard, but wish the trailers had a bit more quality control.

[@dankimball5665]

I have a 2021 cougar 29 mbs. Several issues too. Table back breaking, water leak off water tank(belly got opened and never seal up good again), doors misaligned , screw came through on side in kitchen and damaged floor, frame bolts snapping and coming through vinyl floor in kitchen and latest slide in kitchen area wall screws broke by door(seem like they used drywall screws 2 ea to support this at the floor. Had to jack up frame in front to close gap and push wall in, then used some long self tapping bolts to anchor the wall. So far it is holding. I am sick of it. Took it to dealership once and they damaged the ladder, front gutter, tear in roof, the damaged bedroom slide and the water leak they said they couldn't find and used tape to hold belly together which came off firstime down road. Spend over $50k for nothing but problems. Keystone should have just replace the whole unit! Incompetence at the dealership is also sickening, a bunch people without any training I think, he'll they used silicon on the roof to repair it. I personally bought the proper roof sealant for it and redid it, the gutter diverter was basically glue on with silicone, loose when I got home.

[@sb5796]

Purchased new (2023) Cougar 1/2 ton (22MLS) on 4/28/2023. We are very happy with the layout of this model. I started prepping the trailer for our first trip. I found 3 issues: 1. Torn sheet metal under the doorway threshold, which could lead to bad water damage. (Repaired under warranty May 4) 2. Fresh water tank level does not work. (Repaired under warranty May 4) 3. Drop hitch too long. (Replaced May 12) Revised comments 5/18: More issue after our first trip. I do not think they did any pre-sale check before we purchased. This has become very disappointing. 1. Front Window area leaks and soaked the mattress 2. Front cargo area had 1/4 " standing water in it 3. Interior trim on slide fell apart. 4. Digital I command control panel FAILED with the slide out. No way to control any system on the trailer while in a very remote area of Wyoming. I disconnected the batteries from the unit during torrential rain to see if it would "re-set". Fortunately it did, but now continually asks for software update. Required software update. 5. Water pump pulsates and does not provide continuous water pressure. This makes the on demand hot water heater ineffective. Pressure regulator not set right at factory. 6. Flooring at entry way where original sheet metal was repaired is delaminated , wet, and damp. Water has worked its way under the flooring at the entry. Eventually dried out. 6/15 repair update: The source of the water leakes was traced back to marker lights have no silicone or seals. After a 2 week wait all other issues repaired 6/15. The dealer replace the previously soaked mattress. 2/28/2023 Second camping trip. Shower door (glass) fractured and broke. The water tank level indicator has a mind of its own and does not show correct levels (not even close), the dump valve T handle broke off, and underbelly insulation badly warped in the back. Now what? Taking it back for them to look at it. I am leaving this review at 1 star. Due to the VERY poor build quality of the Keystone Cougar and the dealership not doing a detailed pre purchase inspection prior to selling it to me. And having to deal with the very lengthy warranty repair cycle. We lost out on two planned and paid for trips due to the condition of the new trailer. Glad I am not living in it full time.

[@CampingandCoffee]

Wow, hate to hear all that! Your item number 5 sounds like there may be a leak somewhere if the pump won't pressurize and is pulsating like that. Thanks for watching and hope everything gets better for you.

[@Tom-Fisherman]

If your controller video is your controller, then it showed 6amps of current! You need a 10amp fuse, NOT 5amp!! Remember…fuses are to protect the WIRE, not the item. That looks like 12ga or 10ga. It’s made for 10amps.

[@CampingandCoffee]

Yeah, it was a 15amp fuse that keeps blowing. Our warranty technician says the system is producing more than 15amps at times and it’s probably causing it to blow.

[@Nuffs]

@@CampingandCoffee was the fuse between the battery and solar controller? If so, in perfect conditions you could hit 30 amps at 12v with 400 watts of panels

[@texbaz2]

The fuse is to protect the controller. I have a 200watt panel setup and zamp recomends a 30amp fuse between battery and controller. My Casita came wired for solar charging but no where did they install a fuse. So I fabricated one.

[@Nuffs]

@@texbaz2 Makes sense. I ended up using DC breakers on my solar setup on both sides of the controller.

[@agoodlife2]

Get an attorney and force them to refund your money with legal fees

[@sprtplt]

LOL!

[@rickjobs638]

I never bought new get somthing a few years old. the bugs will be worked out of it.

[@CampingandCoffee]

Yeah, we didn't really want to, but they had a floorplan that really works for our family. Depending on how this works out with Keystone we may be buying something used. Thanks!

[@jakemanchester5139]

After reading these comments, I will NEVER by an RV. Given the price and the quality, it seems to me to be nothing but a huge headache for something you really don't need...

[@CampingandCoffee]

You know, we still get enjoyment out of the trips, but this one has definitely added some stress to my life. It's also our truck that we purchased for camping that's adding some additional stress as well. I would whole heartedly recommend doing your research before purchasing...not just what works for you.

[@ottoroeder1040]

I am so sorry to hear about your problems I feel your pain. Bought a new 2020 Cougar all I can say is absolute garbage. Best of luck.

[@MrBobjorge]

Keystone quality has been going down hill for years. The tank monitors will never work right. They will figure something out to make them work, but after a couple trips they'll stop working again. Really all the manufacturers have taken a dive as far as quality control. Hope they can do something for you

[@rumaabba8875]

How u knew that ?

[@SEANRMZ]

Sorry to another rv poor craftsmanship build. Just like anything we buy. They will always have something keeping us busy.. haha well keeps me busy. No matter the price or brand they will always have problems. Buddy of mine has a king air, worth a pretty penny and it’s constantly at the dealer and it’s only 1 year old. Thanks for the video. Happy 4th sean from Canada🎉

[@michaelsmiley15]

I've heard all kinds of bad stuff about any type of rv made by thor

[@rogergraves242]

I Thought Keystone was A good Manufacturer company, Jayco is Good

[@mymiataflys]

That box is not water tight.!

[@bobdrawbaugh4207]

Isn’t keystone owned by Thor? We looked at some of their motorhomes. They were just trash. Most looked like they were home made. The fit and finish were worse than anything I’ve seen.