7 Things to Know Before You Sign Up for Xfinity Internet in 2025!

[@MichaelSaves]

Thanks for watching today. If you have Xfinity Internet, let me know if you've noticed the faster speeds!

[@jeffrandolf5673]

My contract says I'm payng for 800mbps. Never have had any buffering issues. I just stream live TV & movies... no uploads. With Cable TV= 2 tv's, my own Router/Modem. I'm paying $296/mo. If i rented their router, it'd be over $300/mo. I'm canceling xfinity Cable very soon & keeping internet only & gonna try a lower MBPS. *AFTER WATCHING ALL YOUR VIDEOS* I bought one Roku Ultra LT (has ethernet plug/ gonna buy another this week) + Hulu + netflix + Amazon=around $185/mo.,hopefully. Watched all your videos. My budget target # was $175.

[@MichaelSaves]

@@jeffrandolf5673 You can definitely do better than $300. Even if your original live TV service (Hulu Live) doesn’t work out and you switch, you will be saving. Good luck.

[@jimjames6990]

I got Magic jack too. No longer using Comcrap again. RIP COMCRAP

[@jeffrandolf5673]

@@jimjames6990 $100 for 300mbps? Here it's $110 for 800mbps. In Ct.

[@theguiltyplayer9207]

Bit of a tech question, not a customer yet, but is it best to contact a front about a cable box checkup/repair or will they send someone down along after the plan builder is finalized?

[@doorguru168888]

I figured out the way to speak to a real human being at Comcast. Go online and say you want to cancel your service. They will give you a schedule of when someone will call usually Within 10 minutes. When that person gets on the line with you tell them you want to cancel your service they will ask you why, and what's the problem. Once you explain it to them they assure you that they will take care of all your problems. Also when you get the voice menu instead of saying you want to talk to a representative tell them you want to talk to the loyalty department Or the retention department..

[@missbc64]

You are so right you get a person immediately

[@RealMTBAddict]

Better yet just cancel.

[@RealMTBAddict]

I don't like companies that outsource their customer service to countries across the ocean.

[@doorguru168888]

@@RealMTBAddict I have no choice it's the only game in town.

[@itsYourfuture-f6x]

a con cast rep @ best buy told me 89.99 a month , it was imedieatly 139.99 and now about 7 years later 263 tv phone int goodbye CONcast!

[@MrBunet1900]

I do want to point out, yes you can upgrade your internet speed through the web site. They don't allow you to downgrade your speed. If you want to do that you will have to call them so they will try to talk you out of it.

[@MichaelSaves]

This is important for clarity. Thank you!

[@jamisonreynolds9949]

I downgraded today and they never attempted to talk me out of it. It was actually very brief and to-the-point

[@jazzman9469]

I just received a $22 increase for my Aug 2024 upcoming bill taking me to $245 a month. My package includes 1 gig speed for $116 and unlimited TV for $90. When you call to ask for any discounts, they always say there is none at this time. When you threaten to leave, they put you directly to the disconnected service dept and that's it. No more begging for any discounts with Xfinity. On a good note, I have 3 phones and all I pay is $30 a month for all 3 for over 10 years now. HELP!!!! What can I do, Lol.

[@JJFlores197]

Personally, I would get rid of the TV service. That's usually where they charge you the most: for the service, plus the TV boxes, plus random fees, etc.

[@RealMTBAddict]

I'm not doing that. I just changed to fiber Internet for $49 a month. Comcast doesn't have fiber for residential.

[@davidframe1613]

If you're looking into Comcast Xfinity as a long time customer. I would highly recommend going somewhere else. Customer service is a -10 good luck talking to a person. I hear they are losing about 7,000 internet and cable customers every single day which is extremely high but I can understand why. I've heard multiple people on KZbin discuss that Comcast and charter both are headed for bankruptcy in the near future because cable TV is not going to be a thing and so much competition in Internet is starting to eat into their internet profits. It's actually called cord cutting 2.0 where people are leaving traditional cable internet providers for other options.

[@ellenj8896]

They are, indeed, awful! Terrible, terrible “service”

[@raymondmartin6737]

Yes, I saw the announcement about the speedup. I wonder, we pay $94.99 a month for Xfinity 1gig plus internet, since we dropped Xfinity Cable and phone. We have no other source of Internet in our apartment here in Nashua, NH. Like most previous triple play internet, Optimum, in NY state, and AT&T Uverse in Florida, Xfinity and the others were over $200.00 monthly. I wonder if our internet now with Xfinity at $79.99 a month, plus $15.00 a month for the Modem, will I believe go up to $119.99 a month, that is without modem being that the Internet will go up $25.00 around May?😮

[@dogthewalker8071]

We've been Comcast free for ten years now. Never going back due to the horrific customer service.

[@letsminutemeditate3690]

You know they still delay and create obstacles to obtaining customer service but originate fees quickly.

[@letsminutemeditate3690]

@dogthewalker8071 Sad that they still delay customer service thru no reply msgs, redirection to dead ends and more. Speed of payment processing is well below service industry standard while they enable AI to attach late fees quick to accounts.

[@angierosine4178]

What do you use now ?​@@letsminutemeditate3690

[@insideoli]

I'm sorry to hear that but that's the matter with the customer service?

[@Kathy-m8d]

Canceled my exfinity and got my automatic payment hit 3 times in two days coming to almost 500 dollars. My card company returned my money. Now returned all equipment and they owe me money and keep getting notified it would be returned with 2 weeks. Umm going on 2 months now. Also was receiving Gov rebate started with Covid . Got 30 off a month and Comcast gave themselves a raise of $30. So done with this company

[@milliewilliams815]

I thank you so much for this information ❤❤

[@EverythingForLife777]

My bill has been $40, reduced to $30, for years by having my own moden-router with two year contract. Before that, I would cancel service and have another housemate open new acct in another name to get the intro prices.

[@MichaelSaves]

Glad you have a good rate!

[@xylia3440]

I have had nothing but problems from them. Will be getting t-mobile soon.

[@6barry66]

Be careful t mobile is much slower. Test the t-mobile Before you? Cancel with xfinity.

[@calvinbrady9944]

I have T-Mobile. It stinks. Signed back up with Xfinity.

[@PnwMtbNate]

We pay for gigabit speed but have never received over 150mbs even with different modem and mesh WiFi routers. Have been on probably 15 hours of calls combined. Terrible customer service.

[@dennismcdonnell4613]

Had to call customer service the other day and now I am terminally depressed. DO NOT get Comcast

[@krclinton]

It is our only option where I live.

[@paulsmith9341]

There is no way we'd go back to Xfinity. They had the most complicated bill I had ever seen. We never got no where near the advertised speeds and the outages were common.

[@jeffrandolf5673]

@@paulsmith9341 They are ROTTEN! I never use the word "hate", but my blood would boil every few months, when a rate increase of $10-$20-$30. Now at $296/mo. I went to a physical paper bill, so I could refer to it when I called them to try to get my bill lowered=NOPE. XFINITY internet plus cable TV is like a 2nd house mortgage!

[@letsminutemeditate3690]

whenever they suspend your service for dollar amount due you weren't paper billed for they charge $12 reactivate fee reactivate can b done in one min.

[@Maelif644]

I'm sorry you had to experience that abuse. I just went through it today. For anyone who is forced to encounter that painful maze, just pretend you're trying to cancel your service. They'll put you through to a human to try to stop you. That's when you ask for what you actually need. If you ask for customer service, it tries to find a way to hang up on you. Don't trust the bot.

[@patrickd9576]

Two comments: (1) You may need to reboot the modem to get the faster speeds. (2) Upload speeds have also been increased on some of the plans.

[@MichaelSaves]

Thank you!

[@logTopic]

Also, certain communities have friends that work at xfinity, and those friends will supply them with all of your information for a small under the table fee.

[@VinylRescue]

I was on the 200mbps service and had to upgrade to the 800mbps since the upload speed was too slow. Then I had to get their gateway xfi modem/router since my modem was a 3.0 DOCSIS and wouldn't allow for unlimited data under my old plan. I wasn't happy about this since I had just bought my Motorola modem back in 2020. My uploads are better now as it was taking well over an hour sometimes to upload a 4-5minute 4K video to YT. Unfortunately, I can't get fiber internet in my area or I would have signed up for that. Someday...

[@Slim1423]

There are some modem/router combos or stand alone modem and routers, that can work apecifically with Xfinity Comcast and with better data speeds . I know Netgear brand of modems has better reviews, some people like Arris or Motorola brand as well. Ususally, if any brand of modem is compatible with a cable company, it will be stamped on the outside of the package box somewhere.

[@VinylRescue]

@@Slim1423 The problem with mine is that it was a 3.0 modem and their system required a 3.1 modem for me to stay on unlimited data. They didn't tell me that when I upgraded my speed package. If I had known then I would researched for one that I could have bought and switched. At this point I'm okay with it. I'm just hoping in the future we can get fiber in our area since the upload and downloads are the same speed!

[@Slim1423]

@VinylRescue Ok, i was wondering about the difference for a Docsis 3.0 vs. 3.1 version modem. Now i know there is undeed a difference. Technology just keeps updating, which leaves today's equipment behind, either a few months or years down the road. There are newer modems with the Docsis 3.1 version though, which you could buy, to save on monthly xfinity modem/router rental fees. So, you do have options, if you choose to take them.

[@VinylRescue]

@@Slim1423 thanks. Maybe down the road when I have time. It just stinks since I had a nice Motorola modem that I bought back in 2020.

[@Slim1423]

@VinylRescue Yeah, i agree. Places like Walmart, Best Buy, or Amazon online, will have sales on various modems from time to time. Technology keeps evolving, and getting outdated. If you ever do decide to get another modem, please consider how much "Channel Bonding" that each modem or modem router has, because the type of channel bonding it has will limit the data rate rate for specific internet providers. Some modems will come with 4x4, 8x4, 16x4, 24x8, or maybe 32x8, channel bonding. For me i would probably want wirher a 150 or 200mbps plan with Xfinity, so i would need a modem with 16x4 channel bonding for Xfinity. However, that data speed limitation may be less for other providers like Cox, Spectrum. So, please keep that in mind if you decide to get your own modem. Some say buying your own modem/router can increase your data speeds, more than using the provider's modem/router. I just want consistent and adequate data speed, to do whatever i need it for at home.

[@Banana69999]

Which modem do you recommend instead of the one you rent from them?

[@MichaelSaves]

This article is a couple years old, but I would start with Xfinity's list on their website and then consider a Motorola -- those are some of the more affordable ones on the Xfinity list that are easy to setup. michaelsaves.com/save-money/xfinity-internet-equipment-fee/

[@OmegaOld]

I have Xfinity prepaid but I only get 50 mbps still why?

[@MichaelSaves]

Did you ask Xfinity? I am sharing their official communication, but I don’t work for them.

[@jjc4577]

change to the Xfinity NOW prepaid..it's faster (100mbps) and is about 30/mo if I read the site correctly

[@troy028]

Because your prepaid. This was for postpaid customers.

[@AlexanderMartinez-it2ud]

It’s going to take a long time for at&t fiber to be available in a lot of states and cities. But once it is it most definitely destroy xfinity. No data caps no equipment fees and best of all it’s a fiber connection

[@letsminutemeditate3690]

I will hold that optimistic thought. Thanks for the post. XFinity king of one-way no reply can't respond messages to customers.

[@JoeOutdoors]

They stopped two blocks short of me!!! Still stuck with stupid, know it all before we ask, college kids that CAN NOT respond to the simple question " how do I stop you from asking for a phone number I DO NOT HAVE, WANT OR NEED??". IT WASTE MY TIME EVERYTIME I ACCESS MY ACCOUNT. When and if I change info they need I will update, I don't need an idiot asking me EVERY TIME. Besdies, it has not changed in 30 years. When it does, you will be cut off and I will be 6 feet under like most of your customers. Unless AT&T finishes our town before I go. I have that Dear John letter waiting.

[@anonymouspost9144]

I hate talking to someone in China, I hate communicating with them via texts. Hate how difficult it is to get a live person on the phone and how much time you waste trying to get your issue resolved and I hate that just for internet I'm paying $55.00 and thats with a $10 discount. At this rate, I will be canceling before you know it. They want everyone to have a computer or smart phone but rising prices are shutting many people out. Longing for the good ole days when you picked up a phone and talked to a live person in America and it was personal and effective. Internet, phones, computers, are costing us our time, money and privacy. Wake up people. People don't know how to communicate anymore and build relationships. Many don't do creative or constructive things anymore. Texting all day but more lonely and mentally challenged than ever.

[@playboysolrac]

I hate that this is the only provider in the area that I’m moving to. Their customer service is trash and reliability is a joke. FML.

[@myquietreviews]

They're not the best at all when it comes to customer service but they do have their moments & by the time you add up all these independent apps if you watch a lot of TV like my misses 😂😂😂 You might as well stay with Xfinity/Comcast 🤦🏿🤷🏿

[@Slim1423]

Hi. I have never used Xfinity Comcast before. What i would like to know is the 150 mbps plan just as good as the 200 mbps plan, if you just want to use it for 2 tvs, and maybe 1 tablet? Also, i want to know does Xfinity have a separate prepaid hotspot , that you can take home and pay a 30 day service with a prepaid card?

[@MichaelSaves]

I'm not sure about the hotspot. 150 Mbps is probably fine for two TVs and one tablet in use at the same time. I would give it a try!

[@Slim1423]

@MichaelSaves Ok. I am seriously thinking about the 150 mbps plan, which previously only had 75 mbps! If i am lucky , when i decide to get that plan , there may be a promotional sale going on it. I am glad to hear that Xfinity has just increased their data speeds on some plans! Thanks for your reply.

[@jjc4577]

Comcast does not offer a mobile hotspot in their service offerings.

[@Slim1423]

@@jjc4577 Ok. Thanks for the info.

[@angeliea8165]

​@@MichaelSavesyou can have 4 devices for 150mbps

[@arzerep7400]

The worse ISP in the business, the signal keeps dropping on and off. You can swap the modem you get charge $125.00 whether is the trouble or not. Mine fail in the summer only. They are the worst stay away from them.

[@Paula-l9s5n]

They're CROOKS. They've even hacked me.

[@OfficerAdrianMonk]

No I noticed more high payments

[@sga1ac3]

could i have my own moden/router with unlimited data?

[@MichaelSaves]

Yes, but it's expensive. I believe $30/month. That's why some people just use the Xfinity equipment if they pay for unlimited data because they have an upgrade called xFi Complete that gets you the gateway and unlimited data for $25/month.

[@letsminutemeditate3690]

Thanks for useful info. here. Paper Bills arrive to my house on ave. 20 days beyond the statement date leaving me 3 days of "pay by check in mail" time. Co. quick to add late fee to customers bills. 😂I have trouble accessing my online accts and figures don't match paper bills anyhoo so CONFOUNDING. Whaaat ? Closest store to pay is 35 min. drive one way. Count me out of autopay I can't pay card interest on utility taxes on my bill...craaazeee that we are victimized by no service tech😢

[@ThemeParkBeast98]

Ive had zero problems with Xfinity and get the speeds they promise. I live in New Mexico if that makes a difference.

[@nmHispana]

WHat plan do you have, because I live in NM too.

[@letsminutemeditate3690]

you lucky duck

[@jchambers2586]

where I live its Comcast or satellite no 5g home at all. so Comcast it it.

[@eddiee99]

Im happy with 5gig fiber here

[@ellenj8896]

We have xfinity and they are horrible. A local farmer severed the cable by accident and xfinity keeps cancelling the repair job. It’s been weeks now, no internet. If I could do without xfinity at all, it would be a blessing.

[@shongaocaleb2738]

I totally understand how you feel, as a customer myself I have been in the same shoes ans not relate more, we really apologize for the inconveniences caused, let me go ahead and escalate this issue to the higher priority team to help you with the earliest slot and get this line buried by the next 42 hours.

[@nickz5849]

Connect more and Fast are definitely not adequate for most households. I recommend AT LEAST the 800mbps speed for starters.

[@MichaelSaves]

Not necessary for most homes.

[@nickz5849]

@MichaelSaves Highly disagree I had 1200mbps hard wired to my pc and my PS5 upstairs was getting a grand total of 40mbps directly above my router.

[@JJFlores197]

nah dude. It sounds like there's something else going on in your home network. I can guarantee you that most households won't need more than like 100-200 Mbps for a long time. That's not to say that having faster speeds isn't good, but it just isn't necessary for most people at home unless they're downloading a lot of large files regularly. If your PS5 is on Wi-Fi and is too far away from the router, then that's most likely the problem. it doesn't matter if you get the fastest internet connection known to man kind. If your wifi and devices are too far from each other then the connection speed will just be slow and weak. That's just the nature of wireless communications. If your Console is hardwired into your router and you still get slower than expected speeds, it may be a cable problem. I would go with at least a high quality CAT6 cable no more than 100 M (~330 ft).

[@MichaelSaves]

@@JJFlores197 Mesh network may help, even a WiFi extender depending on the house.

[@reiniergarcia]

If i choose a slower speed plan, then I would have to pay more. It's horrible. But it's my only option in my neighborhood.

[@drstone1167]

Dump 👎 your Comcast cable stock because people are dumping their expensive cable service like a bad habit and streaming content for far less money. I did and saved over $100

[@itsYourfuture-f6x]

and if you dont have a cell phone , you cant activate your modem ,

[@itsYourfuture-f6x]

the longer a customer pays on time in full the lower the bill should be .

[@tombeegeeeye5765]

I have no choice internet is OK but the TV is pure crap. Constant issues with pixilation all my neighbors also complain.

[@Johar_Baffa]

Xfinity offered me free phone with two Lines and now they are charging.

[@Cheemzadoge]

WiFi sucks ass. First year or two it's good but now it's ass, dumbass won't work properly and I can't do anything so I'm pissed

[@JJFlores197]

Sounds like an issue with your wifi router and/or devices. I've been using wifi for over 15 years and I rarely have had problems with the wireless network itself.

[@Cheemzadoge]

@@JJFlores197 there is, I tried to reset the data but it just made it 3x worst

[@JJFlores197]

@@Cheemzadoge Don't know what to tell you. Too many variables at play.

[@waitandhope]

Took 4 chats to cancel my tv service and just get internet

[@argeliscolon9318]

I got a pc ps5 phone and my twin has a phone tablet and tv

[@fredyh357]

So what is your point

[@EdmundAbel-i6o]

Medhurst Burg

[@SimX9000]

Why doesn't anyone ever talk about the shit ass upload from Xfinity? Yes the download is fine, the upload is trash on all tiers unless your on fiber.

[@MichaelSaves]

This is true. I do mention it in other videos where I compare fiber and cable. I should have mentioned it in this video.

[@jjc4577]

They are rolling out faster upload speeds using DOCSIS 4.0 on current get gateways but it's talking them a long time to do it.

[@troy028]

Well because cable internet providers has always had horrible upload stream from the beginning of cable internet. Only recently some cable companies get above 25 mbps.

[@YogiRed]

If I want to upload youtube videos would the there be no difference between the 800 Mbps and 1000 Mbps? Xfinity seems to be my only best option for now ( no fiber in my area). What would you recommend?

[@davcity3396]

lol as a gamer, all i care is about the latency/ping, and xfinity provides the best ping in my area

[@baota5294]

Xfinity internet is the worst for everything , from the service , contact .... the worst

[@robertbraun4774]

Picture has been distorted for 2 months. AVOID XFINITY!

[@7779-c3m]

Xfinity Throttles ALL the time , And charge way to much, DO NOT BUY. Has any one have Star Link ?

[@Skankhunt-kp6xq]

Don’t.

[@fcporto400]

Xfinity scam … paying 248$ lol Have to figure something out

[@fredyh357]

lol I’m paying 150 for internet and cable

[@Danratman]

Scam!

[@barryd5362]

Terrible company

[@letsminutemeditate3690]

well co. doesn't want to communicate with customers they have software do it

[@Bud88883]

SCAM!! SCAM!! SCAM!! 👎👎👎👎

[@HisHonorable]

Aww, they don't show the ad I just saw. The woman saying "oh yeah" to out there, making everyone stream, totally needs to come over for a little old-time private motion capture, since I'm not yet. For sure though, we'd have to be careful about packing too many stadiums in together.

[@Tony-rz4ks]

their upload speed sucks thought. I been on their mobile for 2 weeks

[@user-rl9rx1pu8k]

1-7 reasons: DON'T