Optus outage crisis affects millions of customers | 7 News Australia

[@chadthechad4365]

Did they try turning it off then back on again?

[@sabresaber9287]

How about putting it in some rice??

[@richardparker7320]

😂😂😂

[@Speedy_stage902]

🤔 maybe try hitting it?

[@RachelTurner81]

Can guarantee they've already tried that a few times and it hasn't worked, or it's just really slow to turn back on.

[@edstar83]

I tried that with my Vodafone cause I can't make calls. It didn't won't.

[@michaelchand7145]

And once we go cashless, something like this on a slightly larger scale is when the world will fall apart

[@sammifruitbat]

yep

[@Kiwiadventurerandoverlander]

Spot on

[@edstar83]

We won't be able to buy our bugs for dinner.

[@LaraA55]

Keep your cash underneath the mattress.

[@coreybell2276]

My thoughts exactly

[@LawandOrderCyraxxVictimsUnit]

Can't believe optus still charges people for the quality of service they provide

[@mariaaviles7773]

I totally agree with you.

[@TERRYMism]

Optus: worst company in Australia by far. The Optus staff are the rudest people I have ever met. I am sure Optus trains their staff to be rude as they can be, to bamboozle and stop customers from gaining the info they need to navigate the Optus convoluted network. Optus is a Criminal Network through and through and owned by one of the biggest criminals in Asia.

[@youturd55]

As soon as services resumed we got a message optus are increasing pricing 😂 unfucking believable.

[@TERRYMism]

There you go. Tells us a lot about how rotten Optus is. Join me and others in a Class Action against Optus being run by the Law Firm Slater & Gordon for the Optus Data Breach of 2022. This latest Optus breach will only strengthen that case. I hope the Optus Company is sent broke. And yes. I am not a happy Optus Customer. Stay safe and go well. @@youturd55

[@kuruptawsx4966]

@@youturd55wait what are you serious?

[@Ron-dx9wq]

Bring on the cashless society. What could go wrong?

[@leroyblade5266]

And this is why we still need cash . Technology always fails. Cash always works

[@LaraA55]

Agreed. The elderly are wise...keep your cash under mattress

[@marcelojorquera5021]

STRONG AGREE!

[@jaxtar923]

Cards still worked during this outage?

[@HuuTonyTran]

​@@jaxtar923no it doesn't mate and you can't tap on to pay for stuff or use it to withdraw money buddy wanna know why? Because it requires Optus Internet data which currently isn't working mate duh 🙄

[@Moneymagi]

THERE SHOULD BE AN ALERT MESSAGE TO EVERYONE IN AUSTRALIA THIS IS QUITE SERIOUS. THINK OF ALL THE OLDIES, DISABLES ETC

[@grey_4]

That was the first thing I thought of, they should not have to find out they cannot call out by trying to call an ambulance

[@AnjelinaSaint]

@@grey_4completely agree, must be stressful. They will still be able to call emergency services though as it’s on “sos only” mode.

[@Moneymagi]

@@grey_4 Did u see all that stuff about mountain dew etc and the fires? Doritos brought chips out called silent have a look. I've been wondering if it's going to be a blackout and here we are. Also every major global issue has started with an exercise including covid. They then ran a cyber security excersise not too long ago as well. If I were the military I would be treating this as nothing other than either an intentional sabotage or a natural event like a solar flare. In my opinion it's all planned. But we should never let them just 'be' incompetent.

[@Moneymagi]

​@@AnjelinaSaintwhich completely overloads those systems.

[@Moneymagi]

Hospitals and other serious infrastructure should NOT RELY ON OPTUS OR ANY OTHER PRIVATE COMPANY.

[@AIAnalysisMD]

LOL this is why there are laws against monopolies. When 1 company is the failure point for multiple industries and people, it becomes a security risk and an economic disaster.

[@Sidhugidderbaha]

💯

[@electricsnut]

Yet governments are pushing digital currencies and removing cash which will be a monopoly with no redundancy.

[@FlatTire]

Right, they kicked out all competitions

[@Choi-beomjun]

The fact that they sent us a message saying that prices are rising after the network came back

[@haruhisuzumiya6650]

Usually it's Telstra that's the monopoly

[@ratboy6791]

Thank you optus for reminding everyone why cash is still the best

[@LaraA55]

Indeed. The elderly are wise to keep using it.

[@theseph28]

​@@LaraA55what an odd comment

[@LaraA55]

@@theseph28 no it isn't. My father who is 90 only uses cash, pay people cash in hand, as he feels technology is fragile. The optus outage demonstrated this so well.

[@jaxtar923]

@@LaraA55 So did this outage affect you using your credit card?

[@LaraA55]

@@jaxtar923 I didn't need to use my credit card today. I used cash instead 😁

[@tektako]

Where Tf is the ‘backup’ system?? And a big FU to all those ‘card only’ businesses.

[@nayteknight8332]

Keep your petrol engines. Don't ever let 15 minute cities happen! This is a small snippet of the chaos that a digital system incurres. Cbdc's should never be our only currency. Cash should always be king of currency.

[@nayteknight8332]

Weirdly, the fire alarm went off at 4 o'clock this morning for a few seconds and nobody knew why. My Optus phone has been down with data ever since

[@WatchtheWaters12]

💯💯👏🏽👏🏽👏🏽 Cash is King!

[@sammifruitbat]

amen stay away from 5g too as much as possible

[@TERRYMism]

"Keep your petrol engine" you are so right, people forget, that if a petrol engine runs out of gas, one can always hitch a ride into town with a jerry can get back to the car and start the engine again after pouring the fuel into the tank try doing this to an electric car when low on power I am with you sir I'll stick to my petrol engine car until they eventually outlaw them. stay safe and go well.

[@infernalstan886]

​@@TERRYMismbetter be an older car tho - new cars are too reliant on computer systems

[@PeterMilanovski]

10 million people have restarted their mobile phones this morning! Possibly twice!

[@BeefGeneral]

3 times, safe mode, reset carrier options, the lot 😂

[@MrB590]

5 times for me 😄

[@lifeasrini]

Yes I did! 😂 I was relieved to realise it wasn't just me tbh ...

[@iMiss-U-Loopy]

I thought my phone finally died but it wasn't the case, i typed Optus Down on Google and thank God i saw the news... not a really good way to start your morning 🥴

[@U.UU.]

I am one of them, both mobile service and wifi network, gone

[@BeefGeneral]

After data leak and now this I really think we should all boycott optus. We should all switch

[@fatherrikhi3464]

I agree but Telstra is not a great alternative. At the least the CEO should step down & forego any bonuses.

[@thuandao4243]

We’re dealing with monopoly giant companies , 10 millions impacted is insane……, how can you boycott without alternative ¿ fast to grab your payment but slow to prevent outages, no backups ¿ easy to blame cyber attacks excuse. …In west we don’t upgrade secure fortified vulnerable power grid as well mobile outages….life with ev cars mandates will be beyond nightmare . Ugh.

[@sarahchan-reeves8829]

How were people getting an SMS notice from Optus when my SIMs weren't even registering? And then how the Hell were we meant to be able to report this online if we HAVE NO INTERNET?!!

[@Lance707]

Lol after the massive data leak from Optus it blows my mind that they have any customers left.

[@Moneymagi]

I won't be paying the rest of my bill

[@GloriaLasace]

Its the providers that use Optus, so nothing they can do about it, but maybe they could now change to Telstra

[@lifeasrini]

It was convenience only for me 🙄 I'll be reconsidering now though, I'm in Perth and it's been out all night

[@TERRYMism]

After twenty years of being an Optus customer, I have no intention of paying Optus another cent, Optus let bad criminal actors steal my driver licence number and my passport information .I am on a class action with 100,000 other Optus customers and I hope Optus is sent bankrupt. Worst telo in Australia with dismal customer service and staff that are the rudest I have come across when dealing with a conglomerate. Bye, bye Optus.

[@stonecoldfrostgamingstudio2532]

​@Moneymagi I left optus and havnt paid anything to mine they gave me cancellations fees wouldn't let me hand the phone or tablet back so it's over 2 grand

[@WesleyV1-j5n]

Bet you anything they got hacked. But will we ever be told the real truth.

[@benkeller6027]

Gladys, the ex premier of NSW is in a management/cheif officer position. This woman could not organise herself out of a paper bag. She would have pushed for cuts to employees and maintenance services, Gladys is renowned for doing such things.

[@electricsnut]

Now imagine if we only had digital currency right now…

[@rollingstone6699]

Life was so much easier when phones were attached to the wall!

[@edstar83]

Optus home phones are out too.

[@hauptmannbalalaika]

They even worked when there was a power failure.

[@DLenSki2109]

Me: Am I going to be late for work? Optus: YES! Me: The trains have all been cancelled or delayed? Optus: YES! Me: I won't be able to inform my boss? Optus: YES! Me: I won't be able to scroll through my IG? Optus: YES! Me: Everything is in chaos without network and communications Huh? Optus: YES!

[@Summeraa-1]

So true

[@haruhisuzumiya6650]

Yes we hear you

[@simonbrereton8643]

We are way too reliant on technology! One telco goes down and Australia stops! imagine if we had a major solar flare and it knocked everything out! We would be screwed😵‍💫

[@infernalstan886]

It's amazing how stuff like this has to happen to get many people to realise these quite frankly obvious issues

[@haruhisuzumiya6650]

It's usually a horse race that stops the nation

[@rrrohan2288]

wish telstra had a outage so i could have a quiet day

[@micksmobilemechanics]

Hahaha I’m on Optus I really needed a day with no calls

[@AlexanderTheGrateful]

It’s WORLDWIDE!!!!! We have friends overseas that are using Optus roaming and they can’t connect to any local towers over there Edit; there is no data network so they can’t use maps on their phone and relying on locals for directions

[@tyronebiggums5547]

Tell them to just buy a new sim or deal with that the rest of the trip, it's most likely cheaper than roaming too, roaming overseas with optus is insanity lol

[@Actionjaxon11]

Buying a local sim will solve that issue.

[@CODRoadSide]

No analogue backup for trains?

[@DebraRussell-r4y]

Optus not updated there system in 20 years. No signal in out skirts of Brisbane. No signal any remote towns of Australian even when they have signal. Its run by the philpines. What u expect

[@WesleyV1-j5n]

Dont even know how they allowed to trade, the only service provider in Australia that does not even offer IPv6.

[@TheMolenan]

It's also in the remote areas as well. Thank God for Starlink

[@lucitaniaelle]

And the government are thinking to become a cashless country? PFFFTTT Heck no after not being able to even use Apple Pay today!

[@angels0auras]

Whats gping to happen when they eliminate CA$H

[@stephencook4694]

This is what happens when we become more and more dependent on IT. Brain 🧠 implants are coming.

[@WatchtheWaters12]

This is all by design. Keep cash alive people.

[@RobW-AU]

To catch a train just give cash to the person at the window……..

[@doreenscott4654]

Good example against going cash less..

[@alicerose6640]

Time for all their customers to switch to a more reliable network. Huge compensation payouts needed for all who can't work and can't open their businesses.

[@sammifruitbat]

yeah nah stuff it o will go back to land line

[@infernalstan886]

​@@sammifruitbatOptus landlines have been affected too tho, to the point of not being able to call 000 from them

[@butterflybeginnings]

Its why cash is important and digital ID and currency is a joke

[@mandoleenebando429]

This is a message to Australia

[@haruhisuzumiya6650]

This is a warning to Australia We are very much vulnerable to cyber warfare

[@paulfri1569]

Was a Red Chinese trial run.. expect more or the real invasion someday and we wouldn't even know it.. Wake Up Australia 💪

[@Genesis-007]

This is unacceptable, get ready for a class action. it is the legal obligation as a service provider to ensure this doesn't happen, Optus has not been open and honest about this situation meaning it is likely deliberate.

[@phoenixmodellingphotography]

Here we go fellas, the beginning of the end...

[@Ali_Al_Abdu]

RIP to the ones who pay by phone with optus😂

[@glenmcd]

My Optus internet + mobile coverage just came back online 13:15 QLD

[@MrFahad88-1]

Thank God i switched from Optus .. cant believe their subpar service

[@thelionking219]

On the South Morang Line as of 2018, the Mernda Rail Extension from South Morang to Mernda was completed and it included 3 new stations at Middle Gorge, Hawkstowe and Mernda. Middle Gorge Station was built on ground level and Hawkstowe and Mernda Stations were built above ground with skyrail. And that train line is now called the Mernda Line. And as of 2019, the level crossing at High Street, Reservoir was removed by building a 1 km skyrail with a new elevated Reservoir Station. Then as of 2022, the 4 level crossings at Murray Road, Cramer Street, Bell Street and Oakover Road in Preston were removed by building a 2 km skyrail with 2 new elevated stations at Bell and Preston. Now under construction, is the level crossing removal at Keon Parade, Keon Park which will be removed by 2025 by building a 750 m skyrail with a new elevated Keon Park Station.

[@fatherrikhi3464]

Oh no! Does Gladys have another bad boyfriend?

[@jacksoncremean1664]

It’s not DNS There’s no way it’s DNS It was DNS

[@OG_Sigma87]

Cash is king! And to think the government still pushing a cashless society 😂😂😂

[@infernalstan886]

Pretty sure it's companies like the banks pushing for it as it'll drive down costs/increase margins. I have never heard the government promoting a cashless society

[@AlexParker-zg9hp]

This is a Chinese Cyber Attack just testing their capabilities … ☝️

[@florac6906]

They have been doing it for years . I am sure this is not their first attempt

[@spallexn3221]

Haha the guy on the train that sad he is use to it got me in the feels because he is not wrong.

[@Diddys--oil-O]

U can thank the person in charge for this catastrophe

[@johnlambert272]

I bet the bill's keep coming good on you optus

[@lavernebell6274]

I’ve got internet and txt ability but I can’t call out. Does anyone know if it would affect Centrelink payments being made?

[@instated]

Think it effected police comms, as they rent the line not own the service since encrypted. This was a warning to Australian Govt.

[@tanumehra1946]

It seems Optus is hacked again that’s why it’s still not online. Common Optus it’s time for you to TALK and let us know what’s happening!!!!

[@PUUMBA4x4]

And they want to go cashless

[@RubyGeeScuderia]

"In living memory" was a bit of a silly thing to say when this scale communications or technology didn't exist 90 years ago. Not the same as ye old postage delays is it?

[@primemachine146]

What percentage of the population is 90 years of age, so for most people it’s in living memory

[@79seriesofevents]

Truth be told, we haven’t had a mobile phone/internet outage like this since the 80’s.

[@RubyGeeScuderia]

@primemachine146 yeah it's silly because it was unnecessary. No need to be that specific. Like obviously no one alive has seen an outage this broad and damaging before. Tech hasn't existed long enough for anyone already passed on to have seen it either

[@oleksandrbohdanov9852]

It will trigger lots of people to move away from Optus

[@manoffaithministry]

Down the digital rabbit hole we go.

[@Samurai63864]

Anyone who has ever worked in their customer service knows this has always been a company flying by the seat of its pants. Only a matter of time. So badly organised. I doubt it was a cyber attack. Just Optus incompetence.

[@withinjapan2024]

Melbourne is such a mess always has been... and Metro a budget operator nothing speaks stupidity from it's useless staff by having the back up network being the same company lol

[@lthr3363]

Way to much reliance on technology. I liked it better round 2005 06 etc much better. Australia has sold out unfortunately

[@danielmeredith4222]

Im actually getting a lil scared I sense something is not right today im in Western Australia and its a very strange start to a sunny warm day.

[@WatchtheWaters12]

I feel it too, I’m in NSW and I sense something is brewing.

[@PHD-hl3wq]

Didn't go to work because of these problems

[@Hummingbirdbudgetsshop]

I’m with Optus for phone but not internet thankfully! I live in Adelaide!

[@isabellamaree1433]

Same

[@Hummingbirdbudgetsshop]

@@isabellamaree1433 I’m thinking I might end up going back to Telstra if this keeps happening with Optus, I moved to Optus because they had better service and value of their plans but now I’m not so sure

[@LawandOrderCyraxxVictimsUnit]

Thanks Rachael and Isabelle

[@sammifruitbat]

same

[@lifeasrini]

Same, but in Perth.

[@VenturiLife]

Good to see the network has built in redundacy??

[@thelionking219]

On the Hurstbridge Line as of 2018, the level crossing at Lower Plenty Road, Rosanna was removed by building a skyrail with a new elevated Rosanna Station, which also included track duplication between Rosanna and Heidelberg and the level crossing removal at Grange Road, Alphington by lowering the rail corridor beneath the road into a rail trench. And as of 2023, the Hurstbridge Line Duplication was completed which included around 3 kms of duplicated tracks between Greensborough and Eltham and around 1.5 kms between Diamond Creek and Wattle Glen. Around 4.5 kms of track duplication in total between Greensborough and Hurstbridge. Diamond Creek Station got upgraded and Montmorency and Greensborough Stations got completely rebuilt. Now they are planning to remove the level crossing at Ruthven Street, Macleod by 2027 by building a skyrail over the road. Also the rail tunnel under Greensborough Highway in Watsonia will be extended a few hundred metres longer by 2028 and there will be a multi-deck car park built at Watsonia Station also by 2028 as part of the North East Link.

[@easterworshipper5579]

optus was a great company when it was owned by the yanks. it was exactly what we needed to break the telstra stranglehold. everything went down the gurgler when it was bought out by singtel (singapore).

[@ledog6953]

I’ve been taunted and laughed about the choice of my cellular choice of Telstra because Optus is so much cheaper atm. I never doubt the price comes with the reliability. Look who’s laughing now.

[@lisaknowles15]

Cheap & nasty!I had problems with Optus in the 90’s,decided never to use Optus again.Seems I made the right choice!

[@lorencehill5724]

Where is there redundancies? When this happens.

[@Wsheathens]

Just a taste of the future.

[@Wsheathens]

Floptus

[@paulfri1569]

Was a Red Chinese trial run.. expect more or the real invasion someday and we wouldn't even know it.. Wake Up Australia 💪

[@deborahsnell5448]

Southern Phones is also connected to Optus network as well.

[@sarx13.]

maybe they should put it in rice🤔

[@WatchtheWaters12]

😂😂😂

[@Thespiansewist]

Massive phone withdrawals happening People forced to look at things not Optus phones

[@sammifruitbat]

🤣

[@karencarroll534]

Go cashless they said, it will be fun they said. 😂😂😂😂

[@zoek1133]

China and Russia need to be questioned 😄😄😄😄

[@Ohkeh640]

Why can you explain your thoughts

[@Michelle.1111.]

Sounds like a lockdown

[@paulfri1569]

Via telecommunications?

[@Twitchy-Twitchツ]

I bet no one gets compensation this definitely isnt a small issue bet its swept under the rug and we all had to suffer

[@clintfulford8103]

Poor city people🥲 have to experience what rural people have to deal with every damn day!

[@goat2503]

Day 1 of a business launch, thanks Optus 😂

[@Skulltar69]

Rough man!

[@79seriesofevents]

Class action time.

[@ChrisB_Channel]

What's your business, we can maybe support its launch. Good luck

[@kellyliang7102]

oh dear good luck with everything :(

[@lifeasrini]

Oh that timing 😖😖 I hope it all goes okay regardless 🤞

[@Kiwiadventurerandoverlander]

And once we go cashless… oh boy 😂

[@boxkutta]

so not serious hey 😭😭😂😂🤣🤣🤣🤣

[@Tony_Ra]

You lose our data and now you lose your network! USELESS Telco full stop

[@dwaynepipe300]

You can learn lots from the comments if there not DISABLED! I bet the most likely thing that happened is that there networked was cyber attacked. Because nothing is being said, its where my mind goes.

[@bogdan3978]

Now imagine this, but no cash also..

[@petert3355]

So.... A cashless society anyone?

[@paulfri1569]

How to conquer a country? Take out it's power infrastructure and telecommunications??

[@CrisTina-tp2jg]

It’s not just the Optus customers that were affected its people who are on other networks unable to contact people and organisations that use the Optus network. So the number of people who are purported to be affected is a lot higher.

[@Soullookingforanswers]

Yea we apparently have 5G and internet is ridiculously unacceptable! I had no issues with Optus before the 4G and soo on I can’t even get internet in my own bed on a regular basis’s

[@charlesclarke6374]

Telstra most effective advertising

[@AL3X2580]

"sophisticated cyber breach" Optus stored customer's data in an open API, anyone could have accessed it... Modern journalism in a nutshell....

[@danielmeredith4222]

I can't believe that there wasn't even a network connection warning to say that there would be a outage but nothing. If it was a small area then fine but all across Australia not fine.

[@lifeasrini]

Yeah last night at 1am I just noticed I had "sos only" conmection but was connected to wifi so didn't worry about it and went to bed. It's still there this morning 🤦 No note whatsoever from Optus. And I'm in Perth.

[@MarkSmith-rb5ep]

Today is the national tap and go day, so everyone tap your phones as much as you can :P

[@kryptongamer1]

What do we know so far “ absolutely nothing, back to you” it’s actually happening worldwide, I’m in Tokyo and I’ve got no service from Optus roaming .

[@jurisdictio23]

It's 10:45 am now and NO TRAMS OR TRAINS are running on Flinders St, Melbourne

[@RobW-AU]

And every one apparently wants cashless

[@lavernebell6274]

Goodbye Optus. See ya!!!

[@SmokeBombTrailPUBG]

I am so lucky I had some cash at home today and was able to walk to the store and buy a new sim with another provider can you imagine it was a cash free society

[@instated]

30c to flush toilet in 2057 (SUBSCRIBE to flush) pay as you use. Ghost kitchens for food (SUBSCRIBE for meal packages) No houses built with kitchens to save on waste and footprint / materials when building.

[@thestruggler3338]

'another provider' lmao some big words in a duopoly...

[@sonnywong378]

I have no reception at all

[@mwbgaming28]

Stop turning off comments you fascists

[@jonathantoms3585]

Let’s all just use the internet and nothing else. Here’s one huge reason not too

[@iDeker]

U can’t when u out and about

[@grey_4]

What is the alternative at this stage?

[@PeterMilanovski]

Can't make or receive calls at the moment but ironically I still have an internet connection!

[@Tanvaras]

Extremely poor quality from Optus today. Thankfully only our mobiles are through their network.

[@killmozzies]

Let's all go digital and cashless. Oh, what an advance nation we will be.

[@LaraA55]

This reveals how fragile technology is. I always have cash on hand. Keep it simple

[@sarahwilk1992]

Optus again...? Cyberattack and now a mass outage...