ActiveCampaign Stripe Integration Overview 2023 🔗

[@Johnthegriot1]

what is the user is already in my crm like they booked a tour and then they then paid for a membership. how does that affect them in the CRM Thanks in advance

[@WildMail_EN]

Hey John, For those cases, you should set up an automation to mark the deal as won or move it to another pipeline. Feel free to test us if you need more help → [e-mail]

[@nataliegensits-copywriter]

Is there a way to use the mapped information to apply at tag in AC and then trigger an automation (purchase webinar, tag, send a welcome email with the zoom link)? This isn't working so far for me.

[@WildMail_EN]

Hey Natalie! Actually yes, when you complete the integration, each time someone has the event that you select, the will travel to AC to create a profile for them, and also add a tag. You can use the tag to trigger automations 🙂. If you still have more questions, feel free to reach out us → [e-mail]

[@nataliegensits-copywriter]

Thank you, @@WildMail_EN! I appreciate your share of knowledge! However - maybe I wasn't specific enough because I wanted to be able to trigger based on the ITEM purchased. And I just got this response from their tech support. If you have a video on how to do this otherwise, please let me know! (I think you can use webhooks but those seem too complicated for me!) OH, I see your response in another comment to use Zapier, which I also didn't get to work. But at least it is a way! "I have confirmed that this can't be achieved with Stripe as the stripe integration is meant to bring over contact data not purchase data like our deep data e-commerce integrations, so there isn't a "makes a purchase" trigger. You can only have data sync based on the resources listed here. For example, a new subscription gets created in Stripe, or an order payment is successful. You can find a list of our e-commerce deep data integrations here: Which ecommerce solutions have Deep Data Integrations? (Please note that these are only available on a Marketing Plus, Professional or Enterprise plan)

[@WildMail_EN]

Hey Natalie! It's true! In cases you want to trigger the automation based on an specific item, you should use zapier for it. We have an automation where we explained, but it's only in Spanish 😅. I'll drop the tutorial in cases you want to take a look: kzbin.info/www/bejne/mXvWpqBqjpaagZY Also, remember if you are Wild Mail customer, we can give you assistant on this process for free 🙂.

[@labineverylesson]

Thanks so much for this video. I have setup the integrations and it seems to have been successful, though the only fields I mapped were email and first name. But when I try to use the Invoice Payment failed recipe in Active Campaign, the trigger is highlighted red and says "This resource has either been removed from the app, or this app no longer triggers automations". Any suggestions to fix this?

[@WildMail_EN]

Hey Labin :) Yes, I would recommend you to build the automation from scratch and try to use the Stripe trigger. Basically what happened AC & Stripe updated the trigger settings, so is not exactly the same as before. But you should be able to use it with the new changes 🙂. Take a look and reply this thread if you need extra help!

[@LaurenDixon-h5y]

How do I figure out what resource and event I should be using?

[@WildMail_EN]

Hey! Well, all the resource that Stripe allow us to use are: - Charge: When a charge it's succeed or refunded - Customer: When a customer it's created or updated - Subscription: When a suscription it's created, updated, deteled, or trial is close to end - Invoice: When a invoice it's created, updated, payment was succeed, payment was failed, or upcoming - Order: When a order it's created, updated, payment was succeed or payment was failed For example, if you just want to know who made a purchase, you can use Charge was succeed 🙂

[@barbarabruning5167]

I want to track when a specific product is successfully charged. How can I do that?

[@WildMail_EN]

Hey Barbara! It's possible to do it, but you will need to use also Zapier to make some previous steps 😶‍🌫️. Feel free to reach out to us asking for this tutorial (is not live yet) → [e-mail]