AirAsia Refuses to Take My Credit Card, Bars Me from Boarding Because Backpack "Too Heavy"

[@carloslunghard3971]

I do feel bad for what you have experienced, but if you fly with a budget low-cost airline (worldwide) you should read all terms and conditions of carriage thoroughly before hand. If this happened to you in the USA, I doubt if the ground staff would have had the patience with you...*military polce state*

[@Oikofugix]

We need to read the allowance baggages before your flight. I am planning to go to New Zealand and Australia for 3 weeks in 5 months from today. I know they will allow me only 7 kg in total in the aircraft. I will go very light and weight my backpack before my trip. We all need to read the airline allowance!!!!!!

[@phf5634]

man.. u purchase a flight ticket from the third party names kiwi.com.. that is ur problem if they giving u wrong information.. make a complaint at kiwi..

[@lewnwdc]

I have complained to both AirAsia and kiwi.com

[@mekbamekba5245]

Kenapalah pelancong mat saleh ni pelik sangat..dah terang² salah dia..Air Asia dekat tiket,kaunter,kiosk otw nk ke gate berpuluh kali dah notis tak boleh bawak lebih dari 7kg..kalau nak mewah naiklah mas kan senang

[@jordiejubilee836]

As someone who is going to be flyin solo for the first time soon, this has truly scared me! 😣 I'm definitely going to double check my ticket and weight everything like 5 times now!

[@jpp7728]

Had the same problem at Adelaide airport... checked in baggage was overweight by 1 kg.... had to remove it and put in cabin luggage..... got delayed to board just because of 1 kg....... ridiculous

[@jpp7728]

Nick Pomata of course I followed the rules just comparing being 1kg and 7.5 kgs overweight that's all.... in fact I had paid for 40 kgs just that we don't have reliable weighing scales so we might have a different reading at the airport.... at least in Kuala Lumpur and Chennai the check in is quite flexible even if you exceed 1 kg or so.....don't be douche bag that's all I'm saying

[@crispernator]

Air asia flights clearly state 7 kg carry on per person if you are taking excess you have to pay even checked baggage ,singapore has the same policy with carry on extras include laptop,crutches, and other different things handbags ect which are for free but it is carry on at 7kg .they also have dimensions of baggage for carry on for singapore airlines .

[@adsmbjn11_05]

well, most of the airline that I tried, even low-cost airlines, as long as you only have 1 carry-on baggage no matter how big and heavy it is, there will be no problem. that's why most of the time we try to avoid flying with AirAsia.

[@behrinmuhdpb4760]

how is the lawsuit? were u compensated for your losses?

[@ramk9531]

Really helpful to expose such kind of issues

[@j.k.1198]

U dont Know that AirAsia is A LOW COST CARRIER??

[@adrianchua3153]

Joel Kaime Atterhög I

[@khusnulblekty3874]

i think it would be fair if airline can explain to all passenger why they choose 7kg is it really for safety reason or what so all of us wont get confused and think tht they take advantage of this policy tht created by themselves

[@electricpower1960]

You were trying to save the extra few bucks by taking 2 carry on luggage. One of your carry on should have been checked in. That's the problem with travelers when they try to take 2 carry-on and occupy other passenger's luggage compartment. Remember only ONE SMALL carry on BAG and the rest check in. Your computer should be in your carry on luggage. When booking with Budget Airlines, do not go through web brokers but book directly with the airline.

[@lewnwdc]

Wrong! Each passenger is allowed 1 carry-on suitcase for the overhead bin and 1 small bag to fit under the seat in front of you. Also, of course airlines always advise not to check expensive electronics. You should carry them with you to avoid theft.

[@priceandpride]

All he had to do was to put on all his wearable items and be done with it.

[@alicehan9229]

Usually they put the scales and size measurement in front of the scanning station... and 2 bags for 1 passenger.. It is quiet ridiculous situation you are into... yet I can understand if they allowed only 2 bags since the cabin always full and they need to put the others bag inside cargo.. takes a time.. and people complaint about that

[@namintxx]

Ikr. I hate the new policy that makes everything much more annoying and unnecessary. Such bull. So sorry you had to experience this. Even locals dread having to deal with this nonsense

[@angelineng7855]

Hi.. you must be sleeping, for not checking. Rules are rules. Throw your toiletries! Next time fly a better airline.

[@adrianlodejavu]

Not only air asia. Some other plane also does not allow. The problem is 7kg is really not enough. My rimowa luggage already 4kg, and my mac 15inch is already 3kg. I cant put my mac at big luggage. All the electronics mus hand carry. So i bringing my hand carry luggage and put in 1 macbook inside total 7kg and thats all? I can pay extra but the problem is we cant pay online. I cant find at online that for extra weight hand carry 😂

[@Arghapl]

Such a fool you are. It's clearly mentioned 1 cabin baggage with dimension and 7kg weight and 1 checked baggage of 20 kg. That's not each baggage weight , they clearly mentioned the quantity also as 1×. You should check first and understood that before complying. Those staff's were behaving politely but you didn't.

[@norul8557]

ATMs are available for withdrawals at the airport

[@MASViper]

That's why I switched to Malindo Air instead.

[@tttoan]

Did they request you to remove 0.5 Kg or 7.5 Kg? How you have such camera? Where did you hang it? on the hat?

[@lewnwdc]

It's a GoPro camera attached to my head

[@HenrieOliver]

Most bags weigh 3kg empty. Where is the PETITION that we can sign. I do agree with the size limit, but the weight limit must be increased to 15kg at least. Some people weight 150kg and I 85kg... that is not fair... but our bags must weight the same.

[@therawsoul4997]

Omg these people are ridiculous.. They don't keep the cash machine also

[@petitwhite6366]

I had to pay $100.00 at san Francisco airport for few pounds excess in 2001. I cannot remember the airline going to Germany. Very upsetting to pay extra but if everyone have extra and do not pay penalty, everybody would be bringing in extra and becomes unmanageable.

[@boris7098]

Thank God i saw this and after research on internet they permit only 7kg weight as hand baggage. So i bought additional 20kg check-in baggage for my flight from Bangkok to Kuala Lumpur.

[@lewnwdc]

Can't believe Air Asia still has that stupid rule! 😲

[@boris7098]

@@lewnwdc I will travel with them for the first time. But really a total of 7kg of hand luggage is absurdly small. My camera bag is only 6kg. So if I buy water and a sandwich at the airport, I have to make sure that it doesn't exceed 1kg? hahahha Otherwise, I think that when you were traveling they did not provide precise information regarding the weight of the luggage. That's why I write to every airline before my trip. If the policy is different at the gate, then I can show them the messages they sent me.

[@norul8557]

didnt say each or per cabin baggage in the kiwi.com page...it just says 1...

[@lewnwdc]

Corect, which was false information. AirAsia allows 2 carry-on bags, not 1. Kiwi's info was 1 carry-on at 7 kg. When I learned AirAsia actually allows 2 carry-on bags, I assumed it was 7 kg per bag. I'd never heard of an airline rule limiting weight of 2 combined carry-on bags. 7 kg (15 pounds) is such a laughably low combined carry-on limit. My carry-on suitcase empty weghts about 3 kg.

[@wanfuad59]

I remember back in 2012 BWN-KUL, where they stop me from bringing my small badminton racket Yonex bag. The said that bag need to put into check in luggage..I was so mad because from KBR-KUL and KUL - BWN(AirAsia flight also) , I can bring it as hand carry. .well luckily I still got cash and pay it 20BND at the gate..

[@wanfuad59]

well dont know exactly. but you can always ask Mr Google. =)

[@wanfuad59]

hahaa,...no man..im just kidding...last time 1.5bnd=1 usd i guess...now currency rate maybe diff a lil bit..

[@Kim-m2z]

they are so quick to charge but they don't have other alternative ways to make payment!!!also baggage information is misleading.

[@audreyrose690]

They are so fast in charging the customer . Unbelievable airline . My first and last flying with them..70$ !!!!!! Really???!!!! Id rather send it thru air cargo

[@MsDona-nt8lv]

A lot of airlines consider 7kgs and i think it is not enough

[@williamchong0131]

u can add ons checked baggage when u buy the airasia ticket, 20kg about 30MYR(8USD) only very cheap...

[@koushikreddy1319]

Airasia took 20 minutes to verify my visa with out issuing boarding pass ill never travel in airasia again

[@audreyrose690]

What are they doing to the excess stuff . Are they going to keep it with them?

[@lewnwdc]

It's being abandoned and thrown away! :-(

[@audreyrose690]

I dont believe they just simply throwing it????

[@audreyrose690]

70 $ that is over pricing

[@shetuamin]

How do you get back, purchase another ticket or they refund money?

[@lewnwdc]

I had to buy another ticket on a different airline 😡

[@elesisfernandez8253]

AirAsia is a budget airline.. The issue about credit card payment is the airport/airline's fault but the issue with the luggage weight is your fault, 1 bag weighing 7kg and 1 laptop bag is the standard. Stupid guy, he did not check the airline policy.. 🙄 Before you book, check the website and read the policy properly.

[@Asuna-vo3nj]

Elesis Fernandez wait is it one luggage 7kg and the laptop bag doesn’t count? Pls tell me

[@delgermaabayarmaa5947]

@@Asuna-vo3nj they allow 2 carry on bags both together weighing no more than 7 kg.

[@Asuna-vo3nj]

Delgermaa Bayarmaa that’s too late I got charged for 300+ Malaysia dollars :(

[@marcusbmco]

Mr. Fernandez, I've never said a bad word online but...you're a loser

[@venuscastro4209]

Mag Kano po per kilo ngayon?

[@marcelijzerman]

Thanks for sharing, will definately avoid AirAsia

[@wanderlust7962]

thanks for sharing... never to this plane

[@sharmgiri]

Airasia is a good flight. They have this strict policy due to safety issues.

[@audreyrose690]

I feel sorry for what happened

[@flobayog]

Ridiculous Air Asia!!!!

[@cmbc2210]

They are stirct like that, also with other airlines.. it will be extra income for them.. esp if u will be charged in the airport! I learned the hardway too.. so i make sure i weigh my bags before i go to the airport or go to manage booking to purchase extra weight or baggage if I need to.. other airlines are like this also..

[@CehlChiong]

Shocking

[@Imjenios90]

wow never thought this went too far. I never experienced this even though I exceed a kilo or more! Maybe you had two bags exceed 7kg?

[@adrianchua3153]

I

[@williams.w7281]

If you exceed let's say 9 Kg, will you be charged for all 9 kg or just 2 kg exceeding the limit? Thanks

[@chrmnxpnoy]

this is great reality TV

[@angel7105]

At first, they should do their job early. Instead boarding time. You all wasting time, pity the passenger in the flight n delay the aircraft. Hope airlines should take action to the staffs who on duty !!!

[@joyceatwork]

Next time, go direct, dont try to save a few ten bucks to go thru’ a 3rd party. Some staff dun do their coordination job timely.

[@rraainfotv9841]

Very sad

[@phinecode6996]

If this is an airbus then its always 7kg handcarry only.

[@mahenderyadav3744]

This is airport port authority responsibility to ban or impose Hugh fine on such airlines , who are wasting times

[@eunice5010]

Im going to somewhere... and mine is AirAsia

[@callsignkasper624]

Wondering how’s the lawsuit going?

[@TheAsiaCentury]

he has a dildo in his ass

[@ptidess23]

You should just bring a backpack and like an accessory like your laptop or small handbag .... which company allows two bags of 7kg ?? even company like air france, emirtaes allow maximum 12KG .... like you're totally wrong ... dont fly budget if you cant read the conditions ... sorry for you

[@lewnwdc]

All airlines here in North America do not have any weight restrictions in cabin baggage. The only limits are on the size of the bags. Many other airlines in other regions of the world do not weigh carry-on bags. AirAsia's 2 bags weighing no more than 7 kg (15 pounds) total is the most extreme luggage policy I've ever encountered anywhere.

[@Bertykz]

Do yourself a favour. Next time fly Malaysia airlines.

[@afatninja]

air asia is becoming like ryan air,, charging for anything and anything,,

[@priceandpride]

I would say that it has more to do with the country you're traveling in than the airline. I've found europe to the worst in terms of adherence to the weight and size restrictions but japan and indonesia to be the most accommodating.

[@mohammadjafriarifin5083]

Air asia is crazy, but cheap haha i have 5 times missflight using this airline. Hope you can solve your problem dude. Good luck.

[@merson2065]

If tranfe 70 brunei dollar to myr its RM200

[@kanehi3275]

7 kg is 15 lbs excluding personal item. Always come early for glitches.

[@nongthombamdeepak7010]

such a harrasment.....

[@SaravananRajavikraman]

I have seen lots of passengers each time I depart from Brunei who opens their baggage and throws clothes and some stuff in bin. It's real sad. Why can't they check this at the check in counter while checking in and in the gate, stop people who carry a big luggage at the gate? They never check over there and stops passenger at the gate last minute. This is quite cheap way to collect money.

[@noraisyahbintijalil6060]

Agree

[@Bertykz]

Well my friend that's shitty nene AirAsia, You get what you pay for. Do yourself a favour next time please choose Malaysian airlines.

[@kccheong1124]

You should have clarified with them before making the purchase and asked if the Brunei airport has a credit card payment. The fault was you did not clarified with them. So in the court, the judge would ask you the same question : Why didn't you clarify with them before purchasing? (From Singapore)

[@lewnwdc]

Are you kidding me? 🤣 What international airport have you ever been to that doesn't accept credit cards? 🙄

[@Oak432]

It is an organized scam when you see that they only accept cash, their salarie is super low so they can do extra cash with this trick.

[@cris-yv6no]

I'm sure the employee will keep those cash dats y dey don't accept credit card wat a scam.

[@NurulAishah]

haha happened to me once.i know the rules.my faullt trying to escape their watchful eyes.i ended up paying RM 100..so whenever i travel i purchase extra kilos first

[@avinashkharat5409]

If have more kg luggage how much 1 kg rate

[@NurulAishah]

if you get caught with extra baggage they will weigh the extra kilos and make you pay so much...i dont remember the rate though.its better to pre book your extra luggage.its so much cheaper.its better to pay around 500 rupees for the lightest extra baggage than to pay 2000 rupees if you get caught

[@williamchong0131]

@@avinashkharat5409 20 kg, about 30 MYR

[@kusyafizul2757]

All Same the u.k and euro airlines lahhh ayoyoyoyoyo ...

[@pujahalder4644]

Ridiculous service

[@hanz2lk]

That is insane. Scammers

[@nishitanambiar]

hats off to you Lewn, gave a very good fight. good to know from you that airAsia is such a pathetic flight. never know else i would have never booked a ticket on this flight

[@SnyderMusik]

I had a flight booked with them out in dec and I'm not using it because my flight is too important for rescheduling, delay, etc. Even for a nonstop. Hate it theres nobody you can speak too about refund, cancellation, or flight move, they only have a chatbot. Online there is no legit way to cancel and still get credit. Only time they'll give credit is if the flight is rescheduled or cancelled and its not even a refund, just credit smh. Too many redflags and definitely a lesson learned even with the ticket costing nearly a grand. Luckily my flight isnt until 8-9 months and ive already booked another flight, but ill definitely be researching flights before booking in the future. Should've known that 700$ roundtrip was too good to be true.

[@Johnfulkan283]

Oh yes if its too important, don't be flying the cheapest flight on the planet

[@audreyrose690]

Oh my hod that is my ipcoming flight

[@lewnwdc]

Oh know! AirAsia is the worst airline to ever exist.

[@sorriezhamal5625]

Omg this is really horrible.

[@tijay8507]

You are allowed to wear clothing and put items in your pockets i would have worn layers and layers just for the check in ...

[@tijay8507]

It is a combined weight the same as with Swiss air that i am travelling with in a couple of weeks time... it is clear sadly

[@lewnwdc]

Ha ha. What bugs me is there's no extra charge for a man weighing 250 pounds but if I'm 175 and have 20 pounds of cabin bags it's a big fee?!

[@tijay8507]

@@lewnwdc I think of that too! i was sitting next to a woman who wore size 28 uk size clothing and i wear size 10 so she was spilling into my seat and the woman the other size of me was a size 18 so i had a bit of a seat! Swiss air want 21 British pounds each way for a checked in bag for my trip to Zurich and the combined weight of the laptop bag and hand luggage is 8kg that is for everything!! but Easy jet hand luggage is not weighed and the ticket price is cheaper but sadly they didn't fly out until the night time which wastes a whole day there which is a lot for a short trip! i hope you haven't had any issues since x

[@avinashkharat5409]

bhuvaneshwar to Kuala Lumpur 7kg allow. extra per kg how much Indian rupees. please reply me as soon as possible

[@tienshao1303]

Worst airline ever. Im so pissed just by watching this lol i feel ya bruh 😡

[@TakashiNippon]

To be honest they were still polite if this happen in the USA... They treat u like a criminal and call in the swat team How do u not carry any cash... Even us dollars to change in wherever u go? Seriously this isn't USA.... Do u always expect ur credit cards to work... What if it gets stolen.... As a guy who traveled more than 50 countries one hint I will give u is always carry cash atleast $100-300 it can save u alot of headaches

[@lewnwdc]

I was leaving Brunei. Spent all my Brunei dollars.

[@stephenbobir3806]

Dont fly discounted airlines or pay for your luggage simple. Thai Airways offers all passengers in 30kg and 7kg cabin luggage minimum.

[@mckayz33]

Stephen Bobir Thai Airways is a full fledged airline. All items already in 1 payment. Airasia is budget airline. We can compartmentalise/choose what service we want use and pay. And yes, being budget means we have to READ and understand the compartmentalise fees to get our money's worth. If too lazy to think, go full fledge airline, and never use budget airline again.

[@stephenbobir3806]

Mohd Kamal All airlines are 7kg cabin, not a couple of bags at 7kg each. This person claims to have flown all over the world so he would have known better. Yes I do know the difference in airlines. My last international was budget international before was Thai. Next month already booked is budget international then another international with airasia. Flying budget airlines you have to be prepared to pay for all extras, seat, baggage, catering, refreshments. This is why the fare is cheaper (sometimes).

[@NINI-fv4io]

Goooosh 🙈

[@shellybananas]

Gawd other airlines don't care ?? 7 kilos is like nothing at all. The agent running towards to airplane door before you could get to it was hilarious. 3 kilos additional is nothing . Rules are rules, but they're really gonna delay the whole flight over some few extra kilos.

[@lewnwdc]

Yeah it's insane. 7 kg is nothing for 1 bag let alone 2.

[@NKITCHENNNAIL]

Are u in the aviation.. To say such things..

[@Asuna-vo3nj]

Joyce airasia is a budget airline. The airplane is small that’s why anything exceed 7kg is not cool

[@manos212121]

7Kg??!!! Is this a joke? This is the weight of an almost empty backpack. And then they ask for $70!!! This is a Scam airline!!

[@junguwukim9688]

I think an empty backpack doesnt even weighs about 7kg.

[@therealmvp232]

Its Brunei. It's a corrupt country. They only take cash because they will pocket that money

[@strawberry0kiwi]

Let the man in he had proof that he had the wrong info and he wasn’t that much over the limit. So pettty gawd

[@ttompatz]

Quit flying on shit carriers and that problem goes away.

[@nomaneagle]

My sympathy with the guy. Airline staff sometime can't think byond their ego. They should still let the guy fly at least on humanitarian basis. That was a honest mistake and he was willing to pay.

[@meghanwogan2982]

I have had like the same experience when they made me pay 700 dollars to put 4 bags on an air Asia flight that was only 2 hours. They are just scammers

[@rajeshpaul5893]

Avoid airasia..

[@saivinesh5]

Air Asia is a pathetic flight. Dont trap for low ticket price. They will simply cover more cost on checkin luggage policies

[@janeiafrancescarazotravel]

each airline has a 7kg rule so you need to follow the Luggage policy or the hand carry policy

[@andykurniawanx]

do you know what a low cost carrier is? don't expect more, understand what you are getting

[@drjamesallen6012]

Let’s boycott that airline. What a stupid policy

[@audreyrose690]

Totally misleading!!!!

[@elesisfernandez8253]

You don't need to worry as long as you read the airline policy and follow it. Don't be like this guy, he did not read the policy before booking. Stupid.

[@towkirovi]

This too much

[@sorriezhamal5625]

I am never going to take this air Asia

[@adli252]

i am appalled... what's wrong with airlines lately?

[@icecreamcowboyz9466]

mukmin emeth lately? this is how unprofessional and unreasonable airasia has always been.

[@audreyrose690]

Just pretending they are busy , abd no solution offered except you havr to pay for it

[@sbkpilot1]

well if you show up at the airport without understanding the clearly laid out policies it is your own damn fault... why blame the airline for your lack of due diligence?

[@lewnwdc]

Ha ha, the policies were not at all "clearly laid out"

[@Cuyt24]

​@@lewnwdcThey were, check the website

[@bashheeyah4339]

you know that rules apply by airasia company with a reason

[@morahofficial]

Air Asia, Kami tahu kamu ada undang2 n peraturan.. tapi apa salahnya kamu benarkan saja dia masuk, cuma lebih 7 kilo saja.. ALLAH SWT akan memudahkan urusan kamu apabila kamu membantu memudahkan urusan orang lain.. salah kamu Pihak Air Asia jg.. dia nak bayar guna kad kredit, tapi kamu terima tunai saja, lain kali sediakan machine kredit kad bila di pintu perlepasan.. sekarang video ni jadi tular di media, kalo benda ni tersebar luas, kamu rasa pelanggan tak berfikir 2 kali ka untuk menggunakan perkhidmatan kamu?? Sekian, Terima kasih.

[@ainunkarima9173]

Mohamad Wan hanya terima cash karena itu corupt, tidak masuk ke perusahaan, klo ada machine, petugas ga bisa dapat uang.. maybe

[@malvinfrandy8014]

If AirAsia change the rules, they must send it by email to the custommer

[@itshammertimeee]

Very unprofesional airline

[@dgfdfyddf]

i love airasia

[@lewnwdc]

Worst airline in the whole world!

[@aimanhakimi9203]

​@@lewnwdcFor an idiot like u😂

[@itshammertimeee]

Funny air asia. One star only for this airline

[@ryanperez8472]

This recently happened to me and my mom and sister we try to film it but the lady stop us my luggage is 9kg and my mothers was 14kg I understand the 14kg luggage but not the 9kg but we manage to sneke in our 9kg luggage.We had to pay PHP1,500 bec we had overweight fee for our laggage and we where in the Philippines 🇵🇭 im never going on air Asia ever again the flight was delayed for 30 min.everybody never go on air Asia ever again

[@angelineng7855]

Yes.. u have to pay. Then, dont fly with budget airlines next time. Why so stingy bring more, u pay more.