Computer telephony integration (CTI) | Amazon Connect CTI | EP12

[@AnuragChakravorty]

Hi there ! I am the guy from India, bangalore who called you.

[@rameshsoundarrajan3831]

This is the best Salesforce channel...Amit you are my role model..

[@apexhours]

Thanks sir

[@madhurakr9170]

Best service cloud series on KZbin. Kudos to all the speakers for their brilliant content :)

[@apexhours]

Glad you enjoy it!

[@gauravpratapsingh4432]

Thanks Mr. Amit and Apex Hours team for such an Insightful series of Service Cloud Training. Learned a lot. Looking forward to FSL series now. Thank you.

[@apexhours]

Keep watching

[@apexhours]

Check this session to learn more on CTI kzbin.info/www/bejne/aZ-poWuKrreNbZY

[@ramuhari7583]

Short and sweet Amit keep up good work

[@apexhours]

Are you in dreamforce?

[@manishsingh1179]

Thank you so much Apex hours! Still these are so helpful. Thankyou! :)

[@apexhours]

Glad you like them!

[@dheena777]

Final Session was given by the Salesforce specialist Amit which was very surprising one and happy to be part of that session. Thanks everyone for Making a valuable guidance for the Salesforce Learners.

[@apexhours]

Always welcome

[@salesforcemusketeer3568]

This was a really good one Amit..

[@apexhours]

Glad you like it

[@ramuhari7583]

Best in class Amit thanks

[@apexhours]

Glad you like it

[@jagdish361]

Its is really best video. All other videos available are not helpful as there is lot changes in the SF UI at callcenter. However, sir I'm encountering : Invalid outbound configuration Before you can place an outbound call, you must associate a phone number with this queue. Contact your administrator for further assistance. Can you do a video on how to resolve this

[@Nikerules]

tq!

[@kiranvrao9714]

Thanks a lot

[@apexhours]

Happy to help

[@cherukurivinod1111]

Thanks for the session Amit. I learned some good stuff. At the end you said that you will share the link of CTI integration to setup the IVR integration. If possible can you please share the link?

[@apexhours]

Will upload soon

[@cherukurivinod1111]

@@apexhours Thanks for the reply.

[@gunjansaxena2802]

@@apexhours Hello Amit. It was a great learning session. Thank you for providing detailed steps for CTI | Amazon Connect. Request you to please provide the similar learning session for CTI | IVR Integration.

[@satishprajapat8583]

Hi Amit, Thanks for short explanation. Can you please highlight that hiw can we access the call regarding in Salesforce?

[@apexhours]

hiw means ?

[@raghavkharbanda9599]

Thanks for such a great session, I wanted to ask is this same as Service Cloud Voice ? If not, what are the major difference between this implementation and the one using service voice ?

[@apexhours]

We will create one session on same topic soon

[@Sathvik_Gajjela]

Content is very good But the audio is not at all audible properly in the middle of the video

[@priyanshikhanna3233]

Do we require service voice cloud licence for this?

[@ishitas7974]

Sir, Is this same as service cloud voice??

[@apexhours]

NO that is different

[@sonukhaware8575]

Please bring a videos on consumers goods cloud

[@chetanj257]

the last part in testing integrating. the popup is not working for me from the softphone layout. Can you please share if I may missing any step?

[@johannesfischer9536]

Great deep dive, Amit! For anyone looking at a higher level overview of CTI in Salesforce, there is another session that complements this one here: kzbin.info/www/bejne/l5ncf4BsnMuZkMU

[@apexhours]

Thanks @Johannes, We talk about your session to learn more for CTI

[@suhirdassram1841]

Hi Apex Hours, Please give brief demo about digital engagement with open demo. Thanks In Advance

[@apexhours]

As soon as possible

[@vanithak-g4t]

Hi, I followed all of your steps, but I can receive call Inbound and am unable to make calls outbound it showing an error. Can you please help with this issue?

[@akanshbhatnagar3629]

Hi I am facing one issue that while adding more than one user in AC agent and call center lightning adaptor So I am facing one problem While login in phone ulitity bar pls help