ASUS breaks your ROG Ally if you don't pay $200 for warranty repairs: SCAMMING COMPANY!

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• ASUS Scammed Us
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[@tayzonday]

Are you saying that it goes from an ally to a traitor? 🧐😱

[@zyad48]

You are EVERYWHERE I swear lol

[@ghostofdre]

The new ASUS Traitor, blackmail as a service.

[@the_shadow_clasher]

seems like the rain has become chocolate rain

[@karenbetanerd4396]

im convinced you've assimilated with youtube itself and exist in every comment section simultaneously.

[@BHSilver]

LOL YES.

[@teyathebirb8922]

ASUS has joined the list of companies I will never buy from.

[@Z1LT01D]

really is a shame. i liked asus for years. time to find a new company to support

[@teyathebirb8922]

@@Z1LT01D Yup. Only thing of theirs I'll get is used stuff.

[@radimvybiral105]

I wish for some public list already :)

[@lonewolfrcs1331]

facts after i had my new ASUS motherboard and they refused to fix it i went to MSI and it is a whole better experience i called MSI one day just to see what their warrenty policy was and they passed i told them that i could not afford to send my motherboard back for repair and they sent me a prepaid label and was going to sent me a replacement before they got it but i told them i was just ttesting there warreny policy and they passed

[@higihups]

@@Z1LT01D Never get attached to any Company. At least not any publicly traded one, they tend to get focused on what revenues to present their shareholders, not what to do for clients.

[@thomasjohnson8517]

The audacity to send back a WARRANTY unit DISASSEMBLED is a slap in the face to the consumer. What a joke!

[@allhandsonsteamdeck1440]

SHOULD HAVE BOUGHT A STEAM DECK 😅😅😅

[@cuzr702]

@@allhandsonsteamdeck1440Steam deck is garbage. Even the ally is not very good.

[@rasna2212]

@@cuzr702 The only garbage here is your opinion.

[@cuzr702]

@@rasna2212 I get it, you bought one and don’t want to admit it’s garbage.

[@fusrosandvich3738]

@@cuzr702 I'd like to know why you think it's garbage, I was thinking of getting one.

[@Splomf]

Joysticks are trash now because of cost-cutting. You used to be able to get high quality potentiometers, they don't exist anymore because no large corporation will buy good quality parts when they can just buy garbage and have it last just long enough that they don't need to replace or otherwise deal with the consequences.

[@R0DSTER]

not just that, it's also simply by design. they'd make it happen like this even if it doesn't cost less (and i'm sure they do)...why would they want your products lasting forever, that's lost money from less demand on repair servicing and replacements, as well as more secondhand market buying/selling

[@sascha_products]

used to*

[@Splomf]

@@sascha_products Fixed. Thanks

[@GamersNexus]

And if you had broken a PS2 or SNES controller by throwing it at the wall, I bet they would have been more likely back then to just replace it! Looking forward to seeing how this ASUS story develops. We're not done with this yet.

[@bradhaines3142]

should definitely look into other companies doing similar things. so many people act like 'stop buying from them and that'll solve it' when all of them do something similar. it's a problem of all businesses not just this one

[@unknownposter2075]

Did you ever get back on the z690 hero motherboards with the reversed part that introduced a safety hazard 1-2 years ago? A lot of people were still screwed by it.

[@kevinerbs2778]

The original PS1 controller without the analog is actually the best controller ever made it doesn't degrade & is actually been tested to be physically faster than the analog stick controllers even on the button pressed. The PS2 controllers were the only system I had to buy multiple of because they would stop working. Never had problem with N64, game cube, PS1, Dreamcast & even Saturn controllers never had problems.

[@0Blueaura]

whats funny is that if you threw a psx controller or xbox 360 right at the nearest wall, it would probably put it back to shape and fix something that was previously a problem lol. I went through 3 valve index controllers before they revised the issues with thumbsticks drifting and popping out of their shells... its crazy

[@MistyKathrine]

I still use a PS2 controller for my PC gaming, over 20 years old and no stick drift. They used to make controllers to last.

[@bustosricky]

ASUS extorting people for money on issues they are responsible for? I am shocked and apalled 🙄

[@truetech4158]

Reminds of when a priest asks for some loot after someone tells em that they spent the night fasterbating and seeking forgiveness so they wont burn in hell for a endless eternity type marketed paranoia. Scams are typically very prophetable, and profitable at that.

[@rossmanngroup]

I haven't built a PC in a very long time. My computer is so old, it was made when ASUS was considered a top manufacturer, with the most reliable consumer level motherboards. It's really sad. Computer technology hasn't improved enough in recent years to be worth building a new PC like it was before. I remember going from an AMD Venice 3000+ in 2005 that did 2.4 GHz to an opteron 165 that was easily overclockable in 2007 and my CPUbenchmark score more than doubled! Almost a decade after I built the two PCs I used for all my video editing & recording at work and home... I still have to pay over $500 to get double the 30,000 cpubenchmark score I get on my old computer I built!!! I have an 18000 GPUbenchmark score with a GPU that cost a & 30000 CPU benchmark score. YEARS later, GPU that gets double what this one does costs almost $2000. For most average person uses, a ten year old PC is more than enough. I can render with nvidia hardware encoder set to high quality, slow, etc, at faster than realtime, I can stream with quality settings & record with crf=5, preset=fast, g=1, keyint=1 1080p60 without touching even 25% CPU, it boots instantly. Given how shitty most manufacturers are now,I will likely be keeping this for a long time.

[@hellsterp1893]

@@rossmanngroup The last PC I had before my current one was an ASUS motherboard, like you said from back when they made top quality hardware. That PC was an i7 960 and when I built this new one that PC was 10 years old. When I went to build this one I was going to get an ASUS board, but after researching and all the complaints about DOA etc, I decided to buy something else and completely gave ASUS a miss.

[@LoreTunderin]

​@@rossmanngroupsadly, dead and dying parts, difficulty repairing those old components, and compatibility limitations drive 'normal' users to overspend on the shiny new parts that realistically don't perform any better for everyday tasks. The gaming and (less so now) crypto mining industry drive hardware upgrades for most so-called 'power users', which is sad in its own way as newer games are needlessly unoptimized to the point of needing that extra processing power to make up for it, while some older titles still look just as good and run far better on older hardware.

[@ezwtwrziehag1736]

it's funny since most of broken laptops originate from asus. Northridgefix's videos are 95% asus laptop repairs.

[@IamHat]

I bought an ROG Ally to replace my OnexPlayer. Asus made sure that I had to physically be there to sign for the package when it arrived and I cannot pick it up at a FedEx facility. I asked them to change it to leave at residence after speaking to FedEx who told me I have to ask ASUS to change it. I called Asus and they told me it would take 3 business days for the request to be processed. After three failed attempts FedEx policy is to send the package back to the manufacturer. Thank God for that FedEx driver being a bro. Because I can't freaking understand why it would take 3 days for Asus to send a request to FedEx and week and a half to get a refund AFTER the package is received back at their warehouse.

[@MrGnuh]

well. i ordered cat food a month ago. it never came. i told the company AND paypal. i haven't heard anything back. in an entire month. 100 bucks down the drain. i just go to physical stores only from now on and pick that shit up myself....

[@qq84]

Once I waited weeks for something similar. They only refunded the money after I threatened to charge back the money myself and cause them paperwork.

[@nonpondo_]

​@@MrGnuhFedEx driver was a cat

[@Mirkk47]

@@MrGnuh report fraud

[@OverGrownApe_001]

@@MrGnuh You ordered cat food... Lol, sorry idk why I laughed at that when we are talking about Asus Rog's LOL

[@tombstoneranch69]

I've been a HUGE Asus consumer over the years...motherboards, video cards and their gamer laptops. Won't buy anymore since they are obviously self destructing like so many large corporations these days.

[@Ktmfan450]

Same here So glad my last GPU upgrade went with Gigabyte I've been recommending the Ally but no longer

[@donotwant3666]

@@Ktmfan450 Gigabyte is doing all the same crap Asus has been for ages (they have had CPU-killing stock voltage issues for over a decade); lots of warranty scams and horrible engineering QC across many products

[@SuperBROKEN81]

​@@Ktmfan450My RMA experience was flawless. You only hear the negative stories and not the positive.

[@bkk3782]

@@SuperBROKEN81 I've had to RMA 3 products with Asus so far. Two brand new Flow X16s . One would not boot which I assume was a bad motherboard (they will never tell me what it was), and the other would not rotate it's screen regardless of settings, and now I am on my soon to be second RMA for XG Mobile with what I assume is a BIOS/firmware issue that won't work with any device I own. Good to hear you had a good experience with ASUS and their RMA process, but part of why you don't hear positive experiences because it's bare minimum to fix a device that has issues from the manufacturer. That is to be expected and shouldn't be applauded.

[@SuperBROKEN81]

@@bkk3782 Is the XG Mobile AMD?

[@railgun517]

Louis, it's even worse than you make it out to be, the fee was to replace the screen, which according to them had to be replaced together with the case, for the sole reason of fixing the scratch that wasn't an issue. They completely ignored the joystick problem the device was sent in for at first. Not only were they trying to bail themselves out of a warranty claim, they actively tried to find other ways to steal money from GN.

[@timshel1429]

My understanding is that they would have fixed the other issues if GN had paid. But through their deceptive communication they absolutely do not make it clear and tried to scam 200$ with a fake replacement. After GN refused the bullshit replacement, they confirmed that the two defects covered under warranty would be fixed free of charge: - A joystick issue mentioned by GN and the source of the warranty claim - A full MB replacement due to defective SD card slot (which was not mentioned in the RMA by GN) Edit: added "in the RMA".

[@mjc0961]

GN absolutely mentioned the replacement motherboard. They said that just about everything was replaced except for the screen and case.

[@Pro720HyperMaster720]

@@timshel1429As others mentioned in the GN video probably what Asus was trying to do with those deceptive communications is to replace the entire unit for a refurbished one instead of doing the repairs (because they end up changing basically everything except the display xd, as they stated that they had replaced the motherboard, although that probably was unnecessary)

[@timshel1429]

@@mjc0961 I meant mentioned in the warranty claim, GN sent the device with only the Joystick issue in the RMA.

[@LordWaterBottle]

​@@Pro720HyperMaster720It is likely that the joysticks are soldered, and knowing Asus, it would not surprise me if both joysticks are just on the main board. I have not seen pcb photos, so not sure. Not saying it should be necessary, just how Asus could have designed themselves into it being necessary.

[@Andrew-ry9be]

Gamers Nexus AND Louis Rossmann on Asus’s tail? Say less!

[@pc14thenumber9]

less Asus being sold that is..

[@itlackie]

The duo we need in these troubling times.

[@Steel0079]

Even hardware unboxed has had issues with them. One of the scummiest companies

[@Zefar77]

Gamers Nexus actually mentioned that they called Louis to talk about this.

[@kaseyboles30]

Asus limping away from this one with both a shiner and a busted kneecap, figuratively speaking that is.

[@fortissears5388]

Whew, I dodged a bullet there - was planning to buy an Ally, thought better of it.

[@SuperBROKEN81]

People only post negative stories. You never hear the positive. My RMA experience was flawless.

[@fortissears5388]

@@SuperBROKEN81 Negative bias, yeah. Still, many negative reports mean something is worth investigating before buying... Caveat emptor.

[@RT-bt5ql]

It's a great system

[@SuperBROKEN81]

​@@fortissears5388 I had a good RMA experience. Granted I only had an RMA 3 times. Messed up my motherboard, did an RMA for a 2070 that was out of warranty for 3 months. And the Ally for SD card issue. Motherboard and 2070 I only had to pay shipping. The Ally they paid for my shipping. I damaged the RGB pins on the motherboard so I did an RMA. For the 2070, nothing was wrong with it. I just wanted an RMA since it was heavily used.

[@SuperBROKEN81]

​@@RT-bt5qlIt is. I even use the XG Mobile 4090 with my setup. I love how portable it is. I haven't touched my 5k desktop that I built. I'm going to gift it to a 10 year old kid for his birthday. He does good in school but his mom is pretty poor.

[@metaler1308]

2:23 Finally someone addressing this! I've been saying this for years. We don't need hall sensors in our controllers so they don't drift, we need these companies not selling us literal trash!

[@adityawicaksono875]

Damn, this hit hard. I'm used to buying new controllers because one of the buttons is broken, not the thumb stick.

[@Mirkk47]

I mean, hall sounds good because you shouldn't need as much quality control for sticks to keep working properly. Because today, you cannot really trust any company with quality control at their Chinese manufacture and assembly plants.

[@ddk7987]

@@adityawicaksono875 Really? If a button breaks you can replace the rubber membrane or the microswitch

[@JohnZombi88]

I replaced the sticks on my Steam Deck because Valve chose the cheapest ones they could and the sons of b*tches stopped working 3 weeks after I got it.

[@beefgoat80]

I'm a watchmaker. Whenever a customer declines a repair. I GIVE IT BACK TO THEM THE WAY I FOUND IT. Every watchmaker I know does the same thing. Those that give customers back a pile of parts, yeah we call them a piece of shit.

[@BungieStudios]

Why???

[@ChronicSensei]

​@@BungieStudiosDumb response.

[@just_HAZEN]

​@@BungieStudiosname checks out

[@onup1475]

​@@BungieStudios (In Mr 🦀's Voice) Money 💰

[@kitsune-chan6897]

I did that once, but only because she lied to me about it being hers. (Turns out the laptop was municipal property) And once the repair was underway, she suddenly decided that she wouldn't pay the 1000DKK I asked for. Nope, she wanted to pay only around 150DKK.

[@xFR34KEEx]

"Planned Obsolescence" should cause us to cancel companies that do this.

[@robertide5182]

This is nothing to do with planned obsolescence.

[@frjhracing]

@@robertide5182 It does. If something is designed with planned obsolescence or scam their customers with warranty...then it will prematurely go bad. When we need to inevitably replace it - we wont go with the same company that pull this bs. consequently canceling these companies.

[@jaygee6447]

@@robertide5182 technically it is because the joystick is a POS that is not durable, though I’d agree that this video is about shocking business practices

[@Abakato]

@@robertide5182 Yeah this is just planned douchebaggery

[@albertozabeo77]

My asis laptop Is not suitable for win11. I7 7700 ...

[@Arizona9001]

This guy is the CEO of explaining things

[@prestonhurst]

I had an ASUS PC, two power surges killed it. Called ASUS and they said it was MY fault. I had the damn thing on a surge protector, too. Never buying from ASUS again.

[@Science_of_Sound]

I put mine on UPS

[@prestonhurst]

@@Science_of_Sound I didn't have the money for one, but that's a good idea.

[@anjalicgirl]

I swore never again to buy from ASUS after I sent in a tablet for a simple warranty repair. The power socket had stopped working. It was apparent the warranty service company had been incentivized to deny, deny, deny! They sent me a photo claiming the power socket had been "abused" and it so not eligible to be fixed. They gave me an estimate of more than the cost of the tablet to repair, in spite of the warranty. And to add insult to injury - asked if I wanted them to dispose it, if I did not want to pay! I said, ship it back to me unrepaired and swore never to buy ASUS again! Avoid this brand like the plague!!

[@saberint]

For my asus laptops the power jacks always go. I have simply replaced them myself with a 3.5mm standard jack. If you can’t, most repair shops will happily do it for a small fee

[@anjalicgirl]

@@JonasArkol If ASUS could open it to take a photo to deny me warranty service, they could have easily replaced the power socket, which cost pennies. Instead, they wanted to shake me down for hundreds of dollars. ASUS is not a company I ever want to do business with!

[@IVIRnathanreilly]

​@@anjalicgirlhe's pretending to be from Asus, chill.

[@visitante-pc5zc]

@anjalicgirl i share your pain, brother. Had similar issue. Totally unacceptable

[@aluisious]

@@anjalicgirl Asus is a scam brand. They build their stuff to fail to sell you another one. I assume they pay idiot reviewers to give them glowing reviews, too. Everything I ever bought from Asus failed.

[@GunAinmNoAodann]

Holy cow!! That is dirty af. I used to recommend ASUS, but I will never do so again, nor will I ever purchase any of their products.

[@donamills]

Im with you on that.

[@Tomcat115]

Yep, I used a lot of their stuff in my PCs in the past and even my current motherboard is made by Asus. Looks like I will have to find a new motherboard manufacturer to buy from going forward and that list just seems to get smaller and smaller.

[@mastroitek]

Last asus product I bought was a Z170 in 2017, after that it seemed like prices were higher than competition and feature set was lacking (120$-150$ mobo range). in 2019 I built a system for a friend with a fairly expensive 200$ asus mobo, stopped working after 4 months, called asus, sent it back and they at first argued that it was user damage in the assembling of the PC (some caps on the mobo were fried). In the end they replaced the mobo, but the fact that they even tried to blame me for BURNT caps after months of use is insane.

[@quademasters249]

@@Tomcat115 It's a big company. I'm not going to buy a worse motherboard because ASUS screws up something like this hand held. I don't care if they're assholes as long as the part they sell me is good. If their quality slips in general, I'll bail. There's not many companies you can get quality parts from anymore.

[@HamidKarzai]

@@quademasters249i have a high end AM5 asus strix motherboard from 2022. The on-board network card is complete garbage featuring a notoriously low quality chip. I bought asus thinking they would use quality or at least decent components, but no, I had to buy a separate product to get a properly working ethernet port of all things.

[@mboretzki]

Thanks for this video. ASUS has just joined my red list of companies I will never buy from again no matter what their excuse will be. You can hurt companies like this only one way. By lifetime boycotting them!

[@NeXuS858]

You're pretty late, it's been known it's crappy to their customers. This has always been happening

[@mboretzki]

@@NeXuS858 I do not own a lot of their products. As far a I know I currently only have a blu ray drive from them.

[@user-ix6ic1bw2i]

doesnt really matter ASUS has been around for decades they are just too big too fail now along with a number of companies its why they do this to consumers because they no longer the need the consumer and everything is just profit at that point

[@renakunisaki]

LG tried to pull a similar scam on me a few years ago. I had the LG G4 with a known defect that caused the battery to overheat (dangerous!). They announced they'd repair such defects for free even if the device was out of warranty, which mine was. So I sent it to a nearby authorized repair centre. The repair centre told me that because of minor cosmetic damage, and a bloated battery (caused by the defect), they not only wouldn't repair it, but wanted me to pay to send it back un-repaired! I had to go all the way to the support line of LG Korea to get them to knock that off, repair the device and send it back as promised. And then it died a few months later anyway.

[@EbonySaints]

LG was notorious for having phones that had serious issues back when they still made them. The LG V10 had that whole overheating bootloop problem and the V20 had build issues too. It sucked, because otherwise, they were actually great phones in terms of features, but their shoddy QC ruined everything.

[@JohnZombi88]

I'm glad I never ran into a problem like this. I was a LG user from literally their first phone until the Velvet. Kinda disappoints me hearing they did that to someone.

[@IshayuG]

This is why you get the Steam Deck. They not only don’t do this, they let you repair the device yourself.

[@barrybensonssidechick9296]

Not only that but the OS is linux based and will likely have longer longevity than something running windows.

[@jcardboard]

I was pleasantly surprised by how easy the deck is to do some minor repairs when I had an issue a few months ago. Most components are very modular and easy to access and work with inside. They even sell a lot of official parts on ifixit like dpad membranes and analogue sticks. If they can do it, as essentially a software company, companies far more established in hardware should be able to.

[@tektalk2day]

I wish, steam deck has PWM which hurts my eyes.

[@LordMaxed]

Meh not very comfortable with the steam deck as I don’t feel like going through the hoops of relearning Linux and want more performance to play my games the deck can’t handle. I’m careful with my device and leave it on my desk in the same spot everyday so damaging it isn’t a problem for me. Never cared much for dropping scratches or any of the sort as I’m extremely careful with my handheld. The steam deck isn’t a “solution” in my eyes but surely a alternative if you like good support, I’d recommend the legion go over the Ally any day of the week as legion support is great and they’ll give you replacement controllers if you’re covered under warranty for free without even asking for proof😂 much better than ASUS

[@jcardboard]

@@LordMaxed fwiw you don't need to learn Linux for the deck. It has a consolised interface

[@bigo93]

And they claim official repair from the manufacturer is "better" for the customer in order to block Right To Repair!

[@iDeadlyyy]

I've had nightmare experience with so called 'high end' dealerships / repair centers. It's all bullshit and I call them out on it (while documenting everything). Obviously not everyone knows when they are getting fucked but I do inspect any work done to my products when possible. You could have the most expensive car or product in the world and still get shit service. I have experienced this usually and pretty frequently with really expensive or so called 'high end' products. Biggest lesson I learned is to just buy with a good credit card when possible that's mostly pro-consumer. Company will not issue a refund after maybe a few minutes of using a broken product? Chargeback.

[@user-pe4bv7vm2y]

@@iDeadlyyy "good credit card when possible that's mostly pro-consumer." Come check out this bridge bro. It's for sale, you want it? I'll give you the homie deal.

[@Zebpro]

The part on the joystick drift trend lately is absolutly true, no need to be a boomer or something else, old harware are rock solid, new hardware are just piece of crap made to not last at all... And most of the world is very fine with this principle... I wanna cry!

[@Infinite_Ouroboros]

I've opened and closed this thing dozens of times to mod, the soft plastic they use dents extremely easily on the edges. No matter how careful, you will have marred edges at the point you first start prying at.

[@LazzySeal]

Did you try to use plastic tool?

[@JesseMaurais]

Is it just me or does it seem like every industry has a leader who is trying to normalize fraud?

[@jamesbyrd3740]

End stage capitalism. It has to consume itself, because it can't grow any other way.

[@eliaskouakou7051]

Yes they do. They are Some sort of Guinea pig from whom if an action is accepted every other opt in. But for the tech industry, I believe Apple is/was the leader

[@rodiculous9464]

New normal

[@MattyEngland]

A certain group of people just can't help themselves when it comes to financial crimes.

[@turbolenza35]

Heng MSI not like that

[@TheElderWerelionwolf]

I love the fact ASUS built a huge reputation for being a recommended brand only to slap customers in the face with this... Companies are getting disgusting ngl.

[@SuperBROKEN81]

I'm pretty sure there is positive outcomes versus negative. You just don't hear about the positive outcomes

[@TheElderWerelionwolf]

@@SuperBROKEN81 Asus fan boy?

[@SuperBROKEN81]

@@TheElderWerelionwolf Fanboi for listing a fact? It's people like you that stop people from actually posting positive things. Because they would get called a fanboy. With something negative and it gets upvoted like crazy. I RMA'ed 3 items with Asus and it was flawless. 1) It was a motherboard and I bent a few pins. 2) a 2070 that was 3 months out of warranty. 3) ROG Ally for SD card issue.

[@tilting_cat3344]

​@@SuperBROKEN81good service is expected but scamming is unexpected especially on item still on warranty

[@animalyze7120]

@@SuperBROKEN81 Not a fact. I own my repair/SI business, Asus and Gigabyte have repeatedly cost me lost time and wages with RMA nonsense. For a home builder R&R gamer who fancies themselves a Tech this may be okay for you, not for someone who's reputation is on the line recommending poorly built, purposely sabotaged equipment. Yes you are a Fanboi and your constant crying in their favor is why people get tricked into buying their crap. Yes CRAP! Backwards installed componernts that fry CPU's, insanely overclocked default settings designed to fry your System, the list goes on. Heck even had Caps blow on ROG crap within 2 weeks because of over voltage issues in their BIOS from the factory, so called factory optimized defaults. If you owned a business you would understand how consumers operate. When it's good all you hear is crickets, 1 tiny issue and the calls come flooding in and word of mouth spreads. It's on you to prevent negative backlash by providing great service and reliability, not the consumers to be quiet when you purposely screw their systems then refuse to work the issue.

[@simpletube11]

Had an 1070Ti back in 2017 that required warranty repair. They tried to say the warranty sticker was removed and void. I had provided original box with receipt, detailed my longer history of purchases and registered devices and eventually a VP e-mailed me back allowing warranty repair to proceed without charge. They are definitely using any chance they have to make you buy new.

[@radiantstrength]

That's why i stopped buying Asus products and anything that has an asus product in it. Years ago. I even started blocking celebrities i don't care about on social media... And bad companies... Like who wants to see an ad of none sense.

[@jatx]

I will NEVER buy anything from Asus. No matter what fake apology they come up with.

[@familhagaudir8561]

They have quality problem. And try to fuck you when it's time to replace defective parts.

[@hazedtape]

@@familhagaudir8561 No, they have brain and greed problem

[@lordjegga]

Cmon man.. not even if they use an ukulele?

[@WyattOShea]

@@lordjegga Lmao

[@ejpowers5438]

i will if it's the best fake apology!

[@Erowens98]

I recommend watching GNs full video. Rosses retelling is simplified, the full story is even worse. Asus was actually attempting to find an issue they could charge for the repair of, without even mentioning the problem the device was in for repair for. GN sent in the device for a broken joystick, Asus wanted to charge to replace the fully functional display.

[@MrFluteboy1980]

"Liquid Damage" was my favourite part

[@OutLanderUSN]

They did eventually agree to fix the joystick, but the runaround in an attempt to extort money for a nonissue was hella disgusting, especially with no option to say no.

[@disasterincarnate]

didnt the paperwork in part of the video also show them suggesting "water damage" of some kind to try and scare their customer more.

[@Erowens98]

@@disasterincarnate yes. Water damage was implied on one of the automated emails.

[@OutLanderUSN]

@@disasterincarnate Yup.

[@tilpesq]

Joysticks back in the day were outsourced to Nokia, in the 3310's factory, that's why, we need them back. Just a pity their "console" bombed hehe. Great video as always. We need you big guys with knowledge and platform to keep these shady companies with at least some accountability. Thanks Mr Louis.

[@neXus200xx]

Nowaday problem with every company is where they need to find a way to save every $ even if it's 0.001$ and they sell to you as they built it with quality, but reality is very different. Because of that 0.001$ quality declines. And they earn ever more money by doing that. That is one of the many things on this planet, that proves that money is evil. Actually, making people evil.

[@piconano]

Companies are like restaurants. When they first open, the owner goes to every table asking how everything was. As soon as business gets good, the owner is nowhere to be found, the quality goes down the hill until the restaurant goes belly up. Same for every company. Given enough time, greed will turn them all to shit.

[@aquamatt]

1000% agreeds

[@astanisystems]

I agree. Asus even said that they will treat customers better and improve QC and fix issues after the AM5 CPU fiasco which resulted in Asus MBs frying CPUs due to high voltage, but they gotten worse instead. At this point, it's best to avoid Asus altogether.

[@Walkeranz]

Shareholders demanding returns on their investments.

[@looksirdroids9134]

"Given enough time" means nothing.

[@igordasunddas3377]

I do know one single restaurant in my city, that is still awesome after over 15 years. Most become worse.

[@sjshady]

We're running out of companies to stop purchasing from lol.

[@justinwhite2725]

That's the intent.

[@LarsaXL]

Yeah this is a genuine problem and I suspect it is by design. Oligopolies are a lot more profitable than free competition...

[@acrobart2339]

u can always buy used...

[@leo6659]

@@LarsaXL you suspect? really? u are not sure in 2024 after how ever long ur alive?

[@giglioflex]

Yep, I'm sure these companies assume if they all provide crap service customers will have to accept it. Of course there's always the option for customers to not buy at all, which may be something many people want to consider to remind these companies who's really in charge.

[@michaelrathbone7258]

You're an awesome dude Louis Rossman, thank you for all your videos man

[@TedBackus]

ive used the FTC report function to go after comcast when they throttled my internet & blamed my router/modem. i filed a complaint with the FTC, and in under a week, suddenly an American comcast employee called me, and they spoke english natively. suddenly my internet speeds werent limited by my router anymore. go figure huh? i also got 8 months of internet for free.

[@zdanee]

I once had my Kingston Datacenter SSD refused by Kingston because "it had some residue on it". The residue was from a self adhesive sticker I put on the SSD which read "broken, do not put into production server!!!", I sent it with the sticker on it, and they claimed "the residue could be from water damage" even though they took off the sticker themselves so it must have been very trivial to connect the dots.

[@Sopel997]

is "could be" actually enough to satisfy the proof requirement that's imposed on them? or are they just gambling on you not suing?

[@zdanee]

@@Sopel997 I guess they gambled on us being the size of a partner not willing to spend time on a $250 device but they probably did not calculate with us switching to other manufacturers in the future. In the end our import partner decided to foot the bill for us since we buy so much stuff through them and they wanted to keep out good will as a customer. Never the less we started to mix in some other brands for our orders after this. It's also a good idea to have different drives (but similar specs) in a RAID array so that they won't all fail near each other in time.

[@perwestermark8920]

​@@zdanee Yes - more than one user have had a number of drives fail within very close time just because they were very close serial numbers and suffered the same issue. It kind of hurts the availability of the data to lose more disks than the number of RAID parity drives...

[@FacialVomitTurtleFights]

well.. to be fair that should be expected from kingston :]

[@pierrotA]

​@@Sopel997 just imagine that it work 1% of the time (and it's surely way more), it still make them millions or dollars given the quantity of products. If you are technical enough, know your right, and insist enough, they generaly do it. But each time it work, it's a small jackpot. Even if you win 1$ on average per product, for 4millions products it's 4millions dollards... It remember me thoses airlines that saved billions by removing a single olive/peanut... At first it seem like a good idea, but do that 10times and you basically sell empty packets.

[@Ghost0fDawn]

Imagine another industry. "Hey car repair shop, my side view mirror is is messed up, can you fix it" "Sure, it will cost you some money" "Okay I can't pay that at this time though." "Great. Your car engine is in pieces."

[@Ayasegaki]

Ironically that happens in my 3rd world country.

[@0.Andi.0]

​@@Ayasegaki hahhahaha it happens sometimes

[@jmal]

​@@Ayasegaki Look at the bright side: at least you have universal healthcare lol.

[@markduncan7638]

I worked for a computer store that serviced a huge area back in the day and we ended up not selling ASUS products due to the sheer number of shitty and dumb issues we had with their products, ever since then I wouldn't buy their shit.

[@BigChiefWiggles]

Milwaukee tools tried to do the same and WORSE to me, not only did they say they will not repair a factory defect, they told me to pay THEM to recycle my tool, not kidding!

[@jjman533]

10+ years ago, I had an Asus Android tablet that had a recall. The firmware had to be updated by them at the factory repair center in Texas. I took photos of my tablet's brand new condition before I shipped it. After a week, i got an email from their warranty center saying my tablet was damaged and they sent me a bill for the repairs which was around $100. They even sent photos of my tablet that clearly shows it was pry opened with a prying tool leaving marks on the corner. This damage was not from shipping as I wrapped it around with lots of bubble wrap many times. I was so pissed and I called and emailed their corporate headquarters saying their repair center is running a complete scam ripping off people by intentionally breaking thier property and then charging people for repairs. I emailed them my photos of the tablet before i packaged it. Then I get an email from Asus that there will be no charge. I feel sorry for people who don't take pictures before sending their products to Asus warranty center in Texas. They are completely running a scam. Since then, I NEVER bought another Asus product again. FU ASUS! Company should be rebranded ASNUS.

[@muhammadsyafiq1991]

it should be branded Assus

[@ff144k]

same thing happened to me. and i did the same. F asus.

[@ambiarock590]

May I suggest ASSUS?

[@kyokazuto]

or ANUS.

[@JohnSmithYoutube]

American consumer "rights" is one of the biggest things that makes me glad to be European. The EU ruled that software modification alone was not a valid reason to void a warranty, so even though my Samsung Galaxy Tab was rooted, they still fixed it under warranty. Imagine trying to do the same in the US :-/

[@clubx1000]

24y5y Northern lights light the sky This good

[@yukin1990]

Still better than Hong Kong

[@ArtificialDetour]

My Copied Comment From GamerNexus's Video] My Zenbooks hinge broke while opening the laptop after 9 months (and damaged everything around it including the monitor)(1500€ Zenbook 14 OLED) and they refuse to repair/replace it eventough they are obliged to do so in the EU.. I will never buy anything from them again... Just so that you now being in the EU doesnt save you, but may help you fighting them

[@starscream007]

@@ArtificialDetourthis is a legit case for EU consumer rights court.

[@ArtificialDetour]

@@starscream007 Im in contact with the consumer advice centerof my (German) state and will do as they advice me. Fucking ASUS

[@sandman900rr]

thankyou for your efforts SIR..

[@cpljimmyneutron]

I love the joystick drift issue... because it has been proven that you can fix it with a piece of paper.

[@CodeSlapper]

Got an ASUS motherboard once, as soon as I took off the CPU socket cover, I could see there were bent pins. Contacted them and they said "Well you must have done it." Heart touching indeed!

[@BungieStudios]

My ASUS mobo never worked right. The first one was DoA. The second one required me to boot the computer twice to start the computer. The BIOS software, OC features, and AI bloatware have never worked right ever for me. They only caused more issues like bluescreens.

[@tsjeriAu]

I got an Asus x470 gaming-f board in a package when the 2700x was new, and so far it's working fine, including a straight cpu ripped from the socket after I removed the cooler (cpu was also fine), and I have replaced that with a 5800x3D. Asus used to be good quality for both products and customer service, so their higher price was often fine. Now, not so much. I will go out of my way to not get an Asus product in the future because I don't like the bullshit they are doing. That said, I live in Europe so if something were to go wrong with it, I contact the store that sold it to me and they can deal with Asus instead.

[@IntelliPocalypse]

We are talking about a company that of you shell out $1000+ for a gaming computer, they send you office computer keyboards and mouses, 1 stick of RAM, and a stock cooler worse than the one that comes with the CPU. They're just like Dell and HP. At least HP is good by their warranty. We got an all-in-one with a dead pixel out of the box, and they refunded the full amount

[@rhystracey8938]

ASUS have always been scummy. I didn't pay for it, but, I won an Maximus II Formula back in 2008. I was 14 and saved every penny I could, bought a Q6600 and an 4870X2 with the help from family. Putting this machine together was my entry into gaming and I was super excited. Within 2 days of using the system, the motherboard died. ASUS refused any support and eventually, the forum I won the motherboard from donated a DFI P45 in place. Haven't bought an ASUS product since :D.

[@_whitewizard]

bought an asus tuf b650 on amazon brand new came with bent pins luckily I got my refund, went with msi instead

[@CageyNicolas]

Adding ASUS to the list of companies that I'm never buying from again. Time to spread the word, thank you for exposing these snakes!

[@Roxor128]

They've been on mine for the last five years after I had trouble with one of their motherboards, fobbed me off to AMD and ignored all my email replies. After I gave up on trying to get them to deal with the problem in _their product_ and contacted AMD, everything went smoothly. Never buying anything from ASUS again.

[@Aroo_0]

Don’t be hypocrite, I bet if you have the money you would buy ASUS.

[@Aroo_0]

I don’t think you can afford one.

[@CageyNicolas]

@@Aroo_0 I already have ASUS parts in my rig, and I won't be putting them in the next one. So I think you should learn what the word "hypocrite" means before trying to use it again. Stick to what you're good at, two syllables and under. The fact that you took over twenty minutes between whinge replies to the same comment is sad.

[@Aroo_0]

@@CageyNicolas the truth is that I thought it was another person, anyways you choose the comment that better fits you.

[@amalkrishnar1154]

Thanks for your efforts man. You are the hero this world needs. I respect you.

[@JetEngine85]

Now that you mentioned it,I do remember not having stick drift issues on my older consoles.. that's amazing!

[@novelezra]

As someone who is completely uninformed on most of the ASUS drama from the past, I can say that when a friend asked if they should get a Steam Deck or an ASUS Ally, I basically looking on reddit to see the RMA experience for both products. I think you can guess what I told him to buy. You know you have fk'd up bad, when even your most loyal customers basically say "Yeah, they're great machines but the customer service is basically as bad as Ayoneo"

[@everythingpony]

So Asus ally?

[@novelezra]

@@everythingpony Yeah! I mean look at it! It has RGB. So cool and gamery

[@DeterminedTorres]

Great choice, both excelled in their own ways (as I used to have a ROG Ally myself combined with the Steam Deck LCD at the time but sold the Ally in favour of the OLED Deck) but man… ASUS fumbled the bag with the customer service. $200 is ridiculous for repairing a cosmetically damaged device which was sent for a different reason!

[@novelezra]

@@DeterminedTorres I've read some of the horror stories from people returning stuff and it's really sad. This is your first handheld! You need to build up trust! If I had gotten one and had this happened I would touch ASUS ever again (and reading some comments here, seems like many others have been burnt as well)

[@Mashamazzi]

@@novelezraunfortunately steam has decided not to release the deck in Australia but I’m pretty sure I’ve seen both the Ayaneo and the Ally for sale at EB games (1,300 for the Ally, 2,100 for the Ayaneo2 1,500 for the flip)

[@MisterExtortion]

I work at an independent repair shop. Earlier this year a customer brought us an Asus desktop that Asus refused to repair under warranty, and they sent it back to him disassembled. The CPU heatsink was loose in the chassis. It was free to move around like a wrecking ball during shipping. Who knows what was wrong with it before he sent it to them? We ended up having to replace his motherboard, CPU cooler, and his GPU.

[@giglioflex]

I would sue if I saw that. That's straight up intentful destruction of another person's property.

[@vgamesx1]

Wow that's just straight up malicious.

[@nerglersstuff8890]

About the joystick drift: Old PS controllers have software that calibrates itself on the fly. There's a video of it somewhere on youtube. If memory serves, its a little chip dedicated to it in the controller.

[@BlamingBuddha]

Thank you for bringing this to our attention! Much appreciated. This is BS.

[@AlexSchendel]

Sad to see ASUS fall from grace like this. It's becoming harder and harder to find decent companies to buy from.

[@supremeboy]

Why is it sad? Because they advertised a lot overpriced stuff? GN Steve said year ago he had SAME problems with ASUS and they promised to make changes even had a list. Nothing has changed over the year. Sad part is that people still buy Asus stuff mostly those who havent had any warranty problems yet. I havent bought any Asus items over 5 years because i had one bad experience years ago, they denied warranty for same thing - nothing was explained.

[@averyminya]

They've had these issues since before 2017, they are just finally being called tf out by more than 2 people in the industry.

[@ff144k]

fall from where? asus warranty was in the trash from the beginning. these asian companies are petty.

[@cmdrdredd]

@@supremeboyfor a long time Asus had the most stable and best featured motherboards out there. Abit and DFI died a long, long time ago. nobody else came close unfortunately. For a builder it’s gonna be a complete crapshoot when buying a motherboard these days. You never know.

[@ambiarock590]

I am still running my PC with the same parts that I got when the pandemic started and I'm not replacing anything until something completely dies. Save a little money and avoid this warranty bullcrap

[@pdbnc]

Gotta object to the joystick reminisce. I ran a video game store in the N64 years and we replaced TONS of N64 sticks. Absolute garbage. The Sony and Xbox controllers were more robust, and the Gamecube controller sticks were improvements, but man the N64 analog stick was trash.

[@fluffypinkpandas]

yeah i never, even as a kid, thought that an n64 controller had “quality sticks” or. stick. singular. talk about literally only having one job

[@ZlPPENHAFT]

Xbox bumpers are thrash, the click button is super cheap and dont last long..

[@doltBmB]

The stick was good but it was a mechanical design which is more brittle. Some people have used their sticks for 30 years with no problems, others replace them monthly (instead of just pushing less hard lmao). It all comes down to how hard you press on it.

[@mortrek]

I never wore my n64 controller stick out when I was a kid, but as an adult I baby modern controllers and the sticks start drifting a year in.

[@Reyllyoc]

Very true. Mario Party was especially known for ruining N64 analog sticks; it could not handle the circular motions required for that game.

[@VetsRage]

I work for a company that makes instruments. We sell to boeing, lockheed, u.s. government, ect. These instruments cost thousands, up to 40,000 dollars. Anyways they put those ‘warranty void if broken seal stickers’ on them. This company has been in business since the 80s, and they void it if seal is broken.

[@misusatriyo]

i had a similar experience when i was trying to claim the warranty of my asus rog phone 5. my wifi receiver was completely dead for no reason and they decline my claim just because there was a tiny little nick on the power button. they returned my device with sloppy glue-work in the back glass and the rog logo led was not functioning as well all of a sudden. they're blatantly scamming their customers.

[@fildisco]

Asus also started locking bootloaders on their phones or making them unaccessible. They truly have gone downhill. About a couple weeks back I sent the FTC a letter asking them to look into the practices of bootloader locked devices that we own. I asked them to look into a policy of mandatory bootloader unlocking. They did respond and added my letter into their database to investigate further. I hope they actually look Asus needs to be sued to oblivion for this. EDIT: yeah this is sort of off topic of this particular video but it still matters. When companies start abusing practices start complaining, send letters to the BBB, FCC, FTC, etc. Make your voices loud and clear we won't tolerate their abusive practices no more.

[@LordWaterBottle]

Bootloader locking should be illegal. I paid for the hardware. I own it. Ownership means I can run the software I please. Simple as.

[@JBarezIFQ]

I dont think you will succeed. Apple is locking their bootloader from start, no reason why Asus can't do it.

[@Villager_U]

Locked bootloader sucks,at least some companies like Xiaomi allow bootloader unlocking

[@SiriaK]

@@LordWaterBottle Apple

[@vgamesx1]

@@Villager_U They're far from the worst but they're still pretty bad about not wanting users unlocking their phones... Actually they're a bit below average in the sense that I heard you have to download a sketchy app and make an account, whereas some just want the imei and they'll give you an unlock code.

[@gerowen]

I think ASUS just made it onto my list of companies to not buy from, even if they have the better version of a product I'm looking to buy.

[@TheShadiboy1]

Same

[@venomus9286]

In the same boat. Looking to build an ITX pc and saw that everyone praised ASUS B650E-I but I’ll pass and just buy MSI B650I or ASRock B650E PG ITX

[@kokocaptainqc]

and in french ASUS sounds like ''she sucks'' anyway

[@Bsaunders990]

So happy I found this video before I purchased anything from Asus. Not touching their products if thats the reception I should expect.

[@kaseywahl]

I've had plenty of encounters with Asus that drive me crazy. Now I've seen enough. Screw this shady, evil company.

[@dampierstucco5778]

"Hi everybody. How's it going? Hope you're having a lovely day." Then proceeds to us why we're not having one as yet again another company does their best to $hit on their customers. Keep up the good work LR, these mofos need exposing!

[@ambiarock590]

I love it when Louis Rossmann ruins my day, idk what you're talking about lol

[@cavedon.felipe]

Here in Brazil, ASUS RMA is such a joke that many people refrain from buying anything from this brand.

[@franklinfelix1691]

Tô vendo uns relatos tenebrosos aqui, não sabia que ASUS era tão ruim.

[@dansaghin1]

Again, thank you for your work and being the customer`s ally!

[@grouchitiger]

Thank you for sharing. This definitely think that they need to be pressured on the warranty situation.

[@drwisdom1]

We had a Samsung washer. It was so poorly engineered that after 1.5 years it broke and flooded our house. There is a fancy sticker on the outside that says "10 year warranty". So I called Samsung service and found out the warranty means they charge you to visit, the parts, and the labor. Since it was obvious the washer was doomed to flood again I just threw it out. Later Samsung was class action sued for making flooding washers. They gave the suing lawyers a bunch of money to go away and sent us owners a sticker to put around the control knob. Two thirds of the settings were gone, presumably the flood settings, and we were instructed to only point the knob where the lines remained. ASUS needs to learn from Samsung on how to properly defeat a factory warranty.

[@dotgone]

It was awful when Samsung entered the appliance market. Every young couple would come in and the first thing they'd say is 'We want Samsung!' and we had to bite our tongues to immediately reply, 'No you don't.' Though it became common practice for most of my team to steer people away from them because especially the washers got returned constantly (this was before the washing machines started exploding too.) I was involved in one of the first sales of their size record breaking new refrigerator for like $6000 - within days the main board died, all of the customer's food rotted, and the part was unavailable for repair. Caused me like a two month long nightmare handling it.

[@KaeYoss]

I actually had a great experience with a warranty repair of a Samsung product, though that was some time ago. And in Germany (the locale might make a difference.) It was a BD player slash 5.1 sound system. broke during warranty (weird stuff: the sound still worked, video throughput worked, but it couldn't generate any video itself). I sent it in, and it came back so fast I thought they'd refused the package or something. 3 day return trip. But no, it was fixed. Or maybe replaced outright, cos they couldn't have had the thing in their repair center for very long. They must have shipped it back out the very same day they got it. I don't think I'll ever see anything like that again.

[@achekholbeckal889]

I had three Samsung air conditioners that goes bad before and just after the warranty period and the parts are darn expensive, changed them with Daikin and I hope it will never be bad as Samsung sh1t

[@devinegamingtv3427]

Me and my wife bought a 800$ Samsung washer, and it broke down after only 4-5 months of use. It would be stuck on error codes mid wash and not even let me open the door so half my closet has rot up due to it been sitting in water for days because the technician wasn't able to come for 14 days(!!!) The guy came, and I mean two guys came. They "repaired" the washer and used 4 hours. I was sent a mail where I had to pay close to 300$ for them to come to my home. In our emails back and forth I wouldn't have had to pay if I SENT the machine, which according to them still wouldn't be covered by them which also would cost close to the same price due to it's size(?!) The washer broke down again, another error code, door still locked and my all my towels stuck in there. Called Samsung again really furious and said I wanted my money back, and they refuse because they have 3 chances to fix it. Fortunately for me, in Norway we have a company called "Elesco" which is an independent company that gives everyone a 5-year warranty on every appliances and will repair it without ANY hassle. They looked at it and told me nothing was repaired the last time, and a hose inside the machine was loose and not tightened so it kept getting loose inside the machine. Don't get me started on my ongoing Smart TV SAMSUNG 55" which gave me Super Mario-like transparent clouds on the entire screen the first time I turned it on. Unfortunately Elesco doesn't cover these types of stuff and I'm having an ongoing battle with Samsung. The screen works, but there are these kinda looking "Burnt in clouds". Samsung literally sent my TV back the first time claiming the screen works and told me to visit my local HW store to get it color corrected (!!??) A lawyer is looking like the only option right now.

[@complexity5545]

Chinesium always has a bad warranty. Chinesium is always made with errors. Its like we're forgetting that that is the main problem with China -- the manufacturing "don't give a crap" attitude.

[@Justice-Seeker]

Imagine your new car, barely any miles on it, is having engine trouble. The dealership arranges for pickup. A week later they call and explain the repair isn't warrantable due to pop found spilled in the center console. As the car is no longer under warranty it will be $700 to fix the engine and another $100 to deliver the vehicle back. The shop manager explains If the repair isn't paid for within three days you are on the hook to either pick up your car parts, or you will be billed for a flatbed delivery, as the engine and drive train, removed for diagnosis, will not be reinstalled due to lack of warranty coverage.

[@_BangDroid_]

Almost exactly describes many Cybertruck/Tesla issues

[@pilotavery]

​@@_BangDroid_do you have a link? I wasn't aware that any cyber truck was denied warranty, other than some random article that said they got denied for like an hour and it was a mistake

[@shanweeboy]

only 800 bucks? I'd expect 8000 for an engine job.

[@williampaabreeves]

land rover charged us £1800 to replace the transfer link after it snapped doing a hill start. it took them 3 weeks to get the parts, and then its leaking oil like mad because they didnt even get the right replacement seals. when even an older design vehicle isn't immune to modern nonsense, everyone is screwed

[@TwistedD85]

Given the price of the Ally to the quoted repair it'd be more like $10000 for a car with a similar item/repair ratio. Just insane.

[@MattLargo]

Louis, have any of the companies ever reached out or commented on any of your videos like this one? You are doing such great work protecting consumer rights. Thank you from Sweden!

[@justyouraveragelurker]

The thing i love about the internet is that we get tech experts and actual consumers to comment on bad products and scummy practices. Thanks to you, Gamer Nexus and rest of the tech youtubers shedding light on this topic.

[@SpydrByte]

Got my ROG ally last year. Nothing wrong with it, including the sd card slot. But the past year has made me never want to buy another ASUS product just from all the bs they did to other consumers.

[@BouncingZeus]

Same, but I have the SD card issue.

[@cybershellrev7083]

Do you run it only in 15w performance mode?

[@Dukep6]

Same!

[@Dukep6]

​@cybershellrev7083 I run it on 18w manual and sometimes 20W

[@TheShadiboy1]

I'm new to PC gaming and still building it, I'm staying away from Asus after hearing to many problems, I just buy gigabyte x670e aorus master motherboard

[@IaeyanElyuex]

So much corruption in business. What's worse is the level of complacency, complicity, and in some cases, outright defense from users. I have had people tell me, without the sugar coating, "Bro, everybody's doing that to their customers now. You can't change anything. Just lay down and take it, bro. It'll be fine, bro. In a few months, you won't even know any different, bro.". It irks me to no end. It's like they're asleep. Zombified.

[@Crustee0]

"bro just get brainwashed and ripped to poverty" is what i hear your so-called "bro" is saying. This mentality is insane, no wonder the almost poor become poor and poverty is more prevalent in this modern world. Most are letting themselves get enslaved, willingly.

[@liamcollinson5695]

That's why I speak with my wallet if companies act shady then it stays clamped shut

[@AwwwwBerry]

@@liamcollinson5695 Good on you, brother.

[@auturgicflosculator2183]

@@Crustee0 The manufacture of consent is a trillion dollar industry. Hard to blame people, when large corporations are actively pouring money into researching methods of tricking them.

[@debeb5148]

​@@Crustee0You can't do anything about the world dude. I try to talk about my mom about stuff like this society has people by the balls. You're enslaved by default. Deal with it, your life is WORTHLESS

[@wowsew]

You rule Louis. A true man of the people

[@Dingusdoofus]

ASUS has provoked Tech Jesus. This will be interesting…

[@matthewlwood]

I told Steve's audience that you would be coming for ASUS's warranty-void BS. I'm happy to see that you didn't disappoint.

[@Qyngali]

Well Steve said in the video that he was in talks with Louis so the audience that paid attention already knew lol... but good on you anyway. :)

[@emiliog.4432]

Stop buying crap. Corporations don’t care about you. Vote with your wallet. Buy less. Keep things longer. Repair what you have.

[@pffboahkeineahnung]

a consideration in generell: stop buying expensive pcs (especially gpus), stop playing those aaaaaaa games and go for indie games - less system requirements, less the price but waaaay better

[@LarsaXL]

Sadly they know that. Finding a manufacturer that isn't doing shit like this is hard, because most of them are doing this, and they've made it as hard as they can to repair their stuff. So often you don't really have a choice but to buy something from these garbage companies even if you wish you didn't.

[@penguinjay]

@@LarsaXL I just like to use old tech until it is obsolete. I don't buy stuff from these companies, but that's really not easy to do at all, by design and all you know? I'm sure I will have to buy something soon. I am most likely to research old models that have low failure rates and buy used. PS, if you buy used, they get nothing! So that's a decent way to fight back, but that's hard to do too, by design and all you know?

[@quisqueyanguy120]

You can't vote with your wallet when ALL OF THEM do the same.

[@nic.h]

@@quisqueyanguy120 you can as long as you are willing to go without the product altogether.

[@popunkid]

I had them try this shit on me last week. I had the Office of the CEO rep I got assigned, watch the video; they acknowledged it wasn’t a good look and did the repairs for free.

[@JR-kx3jr]

They can’t legally say they’re rejecting your RMA due to the device having been opened, so they look for any minor imperfection as an excuse.

[@joshuafriesen6463]

Meanwhile Valve refused to repair my Steam Deck due to water damage, their evidence was a picture of a dust bunny. After declining their offer to discard my steam deck free of charge I had it returned and replaced my cracked screen myself (thanks ifixit).

[@BananaBlooD9517]

I'm not surprised. In 2024 most companies are that bad and it's sad.

[@undefinedxx55]

Yeah "water damage" is the go to excuse in many industries if they're too cheap or scummy to do warranty 🙄🙄 so much for IP ratings

[@xmoonlight__]

at least steam deck is very repairable

[@kunka592]

I just assume every company is shit and buy things like the warranty doesn't even exist.

[@svx]

File an FTC complaint

[@GeorgeWashingtonLaserMusket]

I've filed at least three complaints to the FTC and my states Attorney General about Dell, Apple, and someone else refusing to comply with the law attempting to assert those stickers or some other nonsensical invalid argument to deny repair in my life as a professional IT person. It's astonishing when they try and pull this crap, but it's not all that uncommon sadly. I hear it ALL THE TIME from end users, usually they back down when I bring up the law, and start explaining in specific detail how their non-compliance can get their employer fined or prospected. Sometimes they don't though.

[@kokocaptainqc]

to me it deserves the loss of all respect...even basic

[@cmdrdredd]

Honestly, never once had any issue with Apple’s service. Everyone else sucks except maybe old EVGA. This is why a warranty through a retailer is the way to go. Make them deal with it and you just get a replacement.

[@yaaseenali415]

Thanks you for showing us

[@BeFreeTech]

Thanks for the education. NO more ASUS

[@robster7787]

I watched Gamers Nexus video yesterday and was like “Louis is gonna talk a out this”, but then about 14 mins in, Steve referenced Louis’ input immediately. Good to see the indirect collab.

[@kevink9365]

I regret buying my Asus motherboard, and that will be my last Asus purchase. I'd been beyond furious if I was treated the way GN was. Tired of all the BS scammers out there trying to steal your hard-earned money.

[@ArdalanKian]

Out of curiosity, when did you buy the motherboard? I bought a 3080TI and motherboard around 3+ years ago and wonder if I managed to purchase a product before they went to shit.

[@paulmichaelsabapathy9672]

I do not believe we have a choice. Fingers crossed the board you got is a good one that lasts its service 4-6 years without hiccup

[@GarbageTierGaming]

There is a nonzero chance that GamersNexus isn't exactly telling the truth

[@ambiarock590]

"Tired of all the BS scammers out there trying to steal your hard-earned money.", yeah but what about the people trying to scam you with phishing links?

[@repeatbot]

​@@GarbageTierGaming There is also a non zero chance for you to be a bot. S ometimes, you have to use common sense - a PC enthusiast who would lose their reputation when they would get caught for such a lie or a dying wealthy company who faces an economic crisis - who will benefit more from being a POS?

[@klarion]

I've done it before... Report to FTC... It does nothing for an individual report unless you need a paper trail proof of action .. .. maybe if everyone does it, it will do.. next to nothing..

[@ThunderBlastvideo]

theyre essentially holding your property hostage for ransom. Like what a world we live in

[@LOT9T]

OOooh i knew once GN got Louis involved shit was about to get real folks! Roland BTW does this exact tactic Louis holding your items hostage and making void claims to repair at 80-85% of new item cost or bait and switch you for a new replacement for 10% less. Same tactics As ASUS is using. BTW my Roland issue was a defective 2$ 3.5m headphone jack and they wanted to replace the whole board as their version of repair all the while holding my item hostage and wanting me to pay 45$ shipping and 25 bench charge for refusal of service! Same grime different brand!

[@Kuikkamies]

N64 sticks are goddamn notorious for breaking. PS controllers don't have the best sticks either. Now DC sticks, with their hall effects sticks, those won't die on you easily.

[@StormsparkPegasus]

One point to make: Yes N64 sticks were horribly designed and broke all the time. But it was possible to repair yourself, and these days they make all kinds of 3D printed parts for it.

[@flamestoyershadowkill6400]

@@StormsparkPegasus or spend a ridiculous amount of money finding metal sticks

[@liamcollinson5695]

Honestly what was people doing with they controllers all of mine up to modern times lasted me maybe i had to replace the odd one but newer ones brake so easy the switch ones in particular are a joke

[@Lebon19]

N64 controller is not breaking per say. It's a design flaw that makes the joystick really loose over time - especially after long sessions of joystick spinning in Mario Party 1. Even when loose, they still technically work but at a fraction of what they should. Otherwise? It's a really solid controller and well built. If you know why the joystick gets loose, you'll most likely take of it more. Btw. The Wireless N64 controller for NSO does not have the exact same mechanism under the hood despite looking the same. So, it might not have the issue in the long run. (I've been told that by a N64 controller modder, looking to create replacements for the original corded controllers).

[@nintendo1889x]

N64 controllers were awful and I will die on that hill

[@ambiarock590]

Every day I get reminded about why I'm glad I picked up some iPods a couple years ago. I could replace every part on my iPods, the battery, the drive, the clickwheel, the back plate, the logic board, the screen. New products suck, I'm gonna keep using my music players from the mid-00's thank you.

[@DrDoinks]

Damn, that scratch is TERRIBLE. Right on the joystick too….

[@StormsparkPegasus]

I watched GN's video...the really funny part is when they followed up with many emails, they acted like the person that sent it in was wanting the case scratched fixed. And they tried to play it off like "oh you want us to fix the JOYSTICK...oh ok we can do that and ignore the scratch since it doesn't hurt anything".

[@LadyHomo]

They also mentioned water damage at one point meaning they don't really have any competent people working there

[@yotoprules9361]

A-SUSpicious

[@one_step_sideways]

Sussy wussy

[@Irshard911]

A SUS ඞ Amogus 🙃

[@lazymetalhead]

We have a thing here called consumer court , If things like this happen, they can be taken to court by any person without spending anything and all the costs associated to it must be paid by the corporations when they lose, they lose and come to settlements most of the time as they simply don't care. but by policy they never change anything.

[@33blin]

ASUS pulled that same shit on my Zephyrus G14 2022, my screen died all of of sudden, still had warranty remaining and confirmed over phone with tech support. After they received my laptop they emailed me and stated my warranty expired and the repair bill would be around $380. so I paid up as I wanted my laptop back. NEVER again will I buy an Asus product!

[@SupraSav]

Asus finally getting put on blast. Louis and GamersNexus tag teaming these dirtbags is exactly what we needed. Thanks for all you guys do!

[@TheWebstaff]

Such a shame Asus used to be one of my go to premium pc suppliers. On the shit list they go.

[@baghdadiabdellatif1581]

Thank you

[@WerewolfMaster]

Thanks, Louis. Your reasoning is genius and you've got my sincere gratitude and IMMENSE respect for making those videos. You're the top valuable tech KZbinr for me and I fully support you.

[@Marcab_Recon]

ASUS has been slowly getting this way for a while now. I stopped buying their products a few years ago. Disgusting business practice.

[@Skobeloff...]

Many companies appear decent until you contact their customer service.

[@Marcab_Recon]

@@Skobeloff... That is very true!

[@Skobeloff...]

@@Marcab_Recon Asus, MSI, and Crucial are on my no buy list for that reason. No doubt plenty of other people have had bad experiences with plenty of other companies too. The market is so big now that these companies often feel no need to even be easily contactable (ebay, paypal).

[@kokocaptainqc]

@@Skobeloff... ive been fired from 3 customer service jobs because i helped the customer

[@Skobeloff...]

@@kokocaptainqc Maybe they need to change the title from 'customer service' to 'customer shutteruperrer'

[@dragonfalcon8474]

I will NEVER buy another Asus product. This alone is broken trust at an epic level. Not worth the risk of dealing with a garbage company/experience like this. The FTC should be ashamed if they don't deal with this.

[@sNajlicious]

Just leaving my RMA story from germany: send my ally to Asus on a Monday because of broken sd card slot. Got it back on Friday with repaired SD card, new joysticks and a new speaker. They said the joysticks had a slight stick drift and my left speaker was too quiet. Didn't realized I had stick drift, but I was kinda aware of something wrong with my speaker but I didn't care enough to write it on the repair form. My ally got repaired within a week and they did more than I asked them for. It was a pretty neat experience for me.

[@ilovebohol]

Boycott ASUS. Im a big asus guy but this … no more asus for me.