Did I get sent an old desk… I ordered in 2024 and my eureka base does not look anything like this
@AutonomousAI4 ай бұрын
Hi there, please help share the order details and some photos of the desk base via our email human@autonomous.ai so that the support team can further investigate the desk model for you.
@grahamgering11009 ай бұрын
The instructions included with the kit are terrible
@AutonomousAI9 ай бұрын
We sincerely apologize for any inconvenience caused. We hope the assembly process goes smoothly for you. Thank you very much for your understanding.
@shishashi15411 ай бұрын
This was the worst experience I have ever had assembling a desk. Not only were the instructions wrong, the unit did not have the screws showed in the instructions and the video, the instructions failed to tell you to loosen the screws that go into the base, to allow the base of the stand to screw into the supporting beams, the instruction did not include how to assemble the two beams that connect the lifting mechanism. I wish I did not have this desk and I am mourning the time lost trying to assemble this desk without the proper instruction. Buyer beware.
@AutonomousAI10 ай бұрын
Hello there, we are sorry to hear about your experience and we appreciate you contacting Autonomous! Would you please share your order information via our email human@autonomous.ai so that we can assist you further with the assembly process? Appreciate your kind understanding and we look forward to your response!