Bestway GCF 6CF Ground Connection Fault / failure top 10 fixes. Helsinki Lay-z spas hot tub, Vegas

[@davidiainrussell7030]

Amazing, number 10 worked. Unscrewed the 8 screws, disconnected the ribbon connector turned on, turned off and unplugged, then connected the ribbon. I am a new spa user and been a sharp learning curve in these 2 days. I bought the St Moritz model over 2 years ago and never took it out of the box. Set it up yesterday and got the E02 error sorted that. Put protective cover over the lid and some weights to hold it down. Unfortunately the extreme heat in the sun, here in Malaga, caused the cover to melt together with the inflatable lid. When I took then apart the lid burst. Patched the punctures and disconnected the fittings in order to re pump up the lid. This failed due to another puncture. Then after doing this and reconnecting the lines, I got the 6cf error! No warranty now, so this fix was a life saver, many thanks.

[@ashley2108]

cheers mate! You saved me throwing out the damn thing and buying a new one.

[@gravysnakes]

Brilliant, cheers.

[@lunatunagaming1948]

I did option 10 with my St Maritz and it cleared the message so you have saved me loads of time and money thanks a million

[@unlimiteduploads2971]

Yeah I just got a new one, we already did a lot of the steps here since we got an electrician in the house and we even changed the plug that goes into the socket to make sure as well (something not mentioned here), and got the same issue. so we just got a new one, and boom, works fine. refunded the old one, miami, (it was really small anyway), and bought a much larger one and boom it worked instantly and no issues ever since.

[@TheMono25]

Thank u very much u saved me a bad headache I had an earth wire not connected in the test and reset box on the cable its now working thank god as it was brand new just got it today

[@gravysnakes]

Rock and roll! we love a win! ;-)

[@CagedMonkeyMedia]

Brilliant fixed my problem as the earth wire in the RCD had no screw to hold it in place

[@adrianmorrish8494]

thanks for this, I started tracing my supply line back as I had this issue on the new spa I bought last week, even though the previous lazy was working fine, I actually found the earth had become completely disconnect in the outside box 🥺🥺🥺 how dangerous was that, thank goodness for a up to date "fuse box"

[@systemsky7921]

I had this exact fault... we bought the 2021 Vegas spa with new style pump, I plugged the pump into my outdoor double socket that I had used previously with the older model egg style pump (miami) never once had an issue or that fault with that pump, ive kept it as back up. With the new style pump kept getting this fault, I checked all my ground connections everything seemed fine. The only thing I could think of was our garden decking that the spa is on is a good 15/20 metre run, ive installed an earth rod to my shed where my consumer unit is and hey presto its working a dream!

[@HK.Builds]

Sorry for resurrection of an old comment, but did you connect the lazy spa pump directly to the earthing rod or did you connect your shed Consumer unit to this new earthing rod?

[@systemsky7921]

@@HK.Builds I conneceted the shed consumer unit to the earthing rod... problem solved. We've not used ours for months and months due to the energy costs, they where once an affordable bit of luxury, not at the minute.

[@javieriglesias5296]

Suffering a lot with this. Tried everything except #9 as it’s not in warranty period. I bought it to a colleague who has used for 2 years. He has shown me that it’s working in his house. I tried in the house of a relative and it works!!!!

[@gravysnakes]

Yeah, if that's the case you need a new computer. I had that as well. For some reason some of the computers are sensitive to power to some houses. - We had exactly this, we live in an old house in the country, the same unit worked for our friends in the city's and towns.

[@justharryjohnson7250]

Great video. I have done all of the following Changed plug Changed socket Checked wiring Checked earth Removed the controller panel and re soldered connections Removed egg and checked all connections It turned out to be the heating element has blown. I got to this finding because it only ever threw a code up when I pressed the heat button. If I turned it on and cycled the filter the air and the temperature buttons and it never brought up the code. As soon as I hit the heater button it would throw up the code. I have a element on order now. And in the meantime I'm heating it with my deisel water heater

[@cyberleish]

interesting reading, ive tried loads of sockets, checked the wiring inside the rcd, one thing I noticed is the cable is compacted about 6 inches from the rcd, looks like its been jammed in a door, tempted to cut this bit out see if that clears it, else its taking he cover off the egg next to check that ribbon.

[@harleydavidsonbeginner5428]

Good luck, please let us know how you get on. This seems to be turning in to an unofficial self help resource of answers!

[@cyberleish]

@@harleydavidsonbeginner5428 I wish I had good news but after trying everything here I snagged a couple of pumps from the local auction site and both worked fine (so not my house earth at fault then). I was going to do a bit of fault finding swapping out components to identify the faulty bit but having 2 working units I think I will save my sanity and just bin the faulty one.

[@harleydavidsonbeginner5428]

@@cyberleish ok understood. I have a similar problem. If I get time I want to make a separate 2nd video, to my first. Maybe there should be 11 tips in my video, 11 "give up and buy from eBay" 😂 if it works it works!

[@AstroDork]

Really useful video. Lots of good ideas to try, all of them i am comfortable trying and also good advice for anyone thinking of trying the vendor (I won't have the patients). Thanks again

[@tendaimunowenyu2726]

thank you went through advice step at a time.and worked at step 3 😁

[@stevensblake6753]

Thanx your vid fixed it I think went with # 9 awesome tips

[@davidiainrussell7030]

Aaarghh, my somewhat euphoric comment from yesterday was maybe a bit premature. Turned on the power to the spa today and same 6cf error. Cannot open it up every time I use it. Getting very fed up with my spa now and can see it being binned very soon.

[@bradhartley6053]

Quick tip to try before you start that solved my issue and I haven't seen mentioned anywhere. Try plugging a high power item such as a heater in to the same circuit that your pump is on. Apparently the voltage to my house is just above the pumps operating voltage and switching on the heater before turning on the pump lowers it enough.

[@bradhartley6053]

2 years later but another update. I have to have 2 vac's, a compressor and kettle running of the same circuit to turn it on without getting the gcf fault.

[@benholmesjsy]

Adding in some of my finding whilst troubleshooting this 6CF / GCF error, Spa was working perfectly fine in an extension lead when first installed and ran for roughly 5 months. I then didn't use the Spa over the summer so was unplugged and packed away. Just recently I plugged the pump / Egg / Unit back into the same extension lead and to my surprise... GCF Fault code. .Tried sockets in the house. .Tried sockets directly next to the Fuse Board .Tried other houses .Tried Changing the RCD to a standard plug. .Tried Sanding the plug contacts .Tried Disconnecting the Top Computer as suggested in this video .Tried Everything !! By this stage i had the top half of the Egg / Unit off and was about ready to order a new mother board from eBay as i could hear the relay tripping and then the GCF error code would immediately display. As a test, I unscrewed the Earth wires that attach to the top of the heater inside the Egg / Unit, I then powered up the unit and as expected was greeted with the GCF error as now there is no earth connected. I repeated this, Powering the unit off and then back on to display the Error GCF code. I then turned off the Unit, re connected the Earth wires and then powered on the Unit back up and hay presto, no error message and displaying the temperature... pressed the air pump button and all was working. As a test i then turned it off and then back on again in the same socket inside the house and the GCF error code displayed... I then repeated my steps and removed the earth wire, powered on the unit, off, on, off, connected the earth, powered it up and it came back to life. I then moved the unit to my extension lead and the original install position where it had worked 6 months ago, and error code was displayed when plugged in. I then went through my process of turning the unit off, disconnecting the earth inside the Egg, Turning the unit on and off twice, re connecting the earths and then as before everything is working.... in its original position.... in an extension lead. Hope this Helps some more people with this GCF / 6CF fault code.

[@gravysnakes]

This is a brilliant and odd situation, similar to mine. I (step 10 I think) connected and re-connected the ribbon cable, to get a similar result. Which i guess does a similar thing to what you have done. Try the ribon cable next time you have the issue and I will try the earth to the heater and we can swap earthing story's to see if our fixes work for each other. You are a legend for taking the time to type the above. Hopefully it will help people.

[@kimbroendsted8540]

Thanks man. It worked, the sandpaper 👍

[@carolinejohnstone6509]

Great tips

[@20Akbal]

I've had to jerry-rig my powergrid as there are no external outlets. My solution was to use a grounding plug with a wire and grounding stake. Best option? Probably not... but it works.

[@daveanderson6204]

very helpful thanx m8 all sorted in 5 mins thanx 2 u

[@edogblaze7219]

just turned my lazyboy on ,No lights or noise totally dead as a door nail,It has also tripped the mains electric ,Im thinking that the trip switch box on the lazy boy pump mains power unit might be full of water from spending the winter in the UK outside ,Going to open it up first thinhg in the morning see what going on ...It was running an extension lead ,,Or the unit might have been damaged by the outside weather ,,???? Help we are having a heat wave this week,,,might just fill it up and not use the pump ,JUST PUT THE CHEMICALS IN AND BLEACH MYSELF INSTEAD,,,,

[@LilianvanMaanen]

Thank you it works😍

[@gravysnakes]

Brilliant, glad to help! Which thing helped?

[@LilianvanMaanen]

@@gravysnakes i used a different Socked and another extention 🙂

[@tucka1234]

I wanted to run on the generator but comes up with bad earth code. But it's fine on house supply

[@Roman6655]

Reconnecting the computer worked❤

[@PyroSarge]

I'm guessing the older versions like I'm using do not have GCF? Nevwr been an issue for me in 7 years of operation.

[@gravysnakes]

you are totally correct. Yes the older ones don't have this extra "safety feature"... which in reality is a pain!

[@PyroSarge]

@@gravysnakes yeah although though it seems to cause quite a few issues in it self. Mine is RCD protected tested before each use so I'm reasonably happy with the safety.

[@gravysnakes]

@@PyroSarge ​ I tried looking at removing the GCF rubbish from mine, as I also have a decent RCD. However its built in to the chips on the circuit board. I am sure someone with more brain power than me could cut it out or piggy back it. I was hoping Bestway would have a software flash to make it less sensitive, but i am not sure its capable of that!

[@trevorbriscombe8104]

Great video Simon! I have acquired a Lay Z Spa Miami, and my mains-cable is 2-core (live & neutral) - no earth. It also came without an inline RCD - just a 13A plug, but I have an IP66 RCD socket. Do you think that the cable has been replaced at some stage? I assume I should replace the cable with 3 core?? Thanks!

[@gravysnakes]

Hi, sorry I don't seem to be notified of responses on this video! Assuming a UK product then yeah something is up with that cable! How did you fix it?

[@trevorbriscombe8104]

@@gravysnakes yes! I fitted a 3 core for piece of mind 😁

[@gravysnakes]

@@trevorbriscombe8104 I'll be honest, that may well have been one of the best choices you ever made! ;-)

[@PyroSarge]

I bought one that i have been using for over 7 years brand new from a reputable seller that came with a 3 pin moulded plug. It only has live and neutral conductors. You don't need earth for an RCD to operate correctly as long as the socket it is connected to has a ground. The rcd tests and works how it should. And i believe there is an rcd in the pump unit too.

[@MudPigChaser]

Really useful video some great things to consider that I would have never thought of. Some ideas I will keep in mind here as ours is still under a warranty. My problem is that the pump turns off but does have power to the pump just no display/icons lit (so green power light, filter lights all go off along with digits on temperature display) but it doesn’t seem to have tripped at the RCD. I have logged a call with Lay Z Spa today and am in process of the videos and troubleshooting so wish me luck. That said, what would you say this could be causing power to the pump but nothing tripping in the outside socket or house etc?.. any advice on experiences here welcome 🤔💭

[@gravysnakes]

Please let us all know what your fix was. It may help someone! ;-)

[@tessahenley4598]

Thank u for this I think it’s stupid the cord length. If I had any idea how dangerous the whole set up would be I wouldn’t have bought it Still yet to use mine without worrying that I’m going to get electrocuted. I have bought a 15 amp 10 metre cord to run tobthe inside power point and a rcd electro safe switchboard. I have no idea ?

[@gravysnakes]

There is a RCD molded to the plug, so this has kind of double protection, and the GCF error means it wont power on unless earth is detected to stop you being electrocuted. I agree on having a RCD on the main fuse board. ;-) Maybe if you can explain what you are worried about I (or someone) can help? Are you worried about water getting in where the Hot tub plug goes in to the extension?

[@popochaaguada]

Grate video, really helped me

[@1982james111]

My rcd on cable trips straight away so I can't even turn it on 🤦🏼‍♂️ I just used it to inflate the tub and when I was finished blowing the tub up it now just trips off. I've tried different sockets and still the same issue. Help lol 🙈

[@gravysnakes]

RCD tripping normally means something is bad. Try a neighbors house. I know it sounds crazy, but that helped us prove a similar fault.... As per my video, you can remove the RCD, for testing, but be very carful! ;-)

[@tomdowning6344]

Mines literally doing the same , did you resolve it?

[@1982james111]

@@tomdowning6344 yes solved, it was the rcd itself which went bad so I replaced that and everything works as it should 👍🏻

[@samanthajonesjones2820]

i cannot get the button on spa to go

[@Tx_Davey]

Just figured out that mine came with out the ground screw on the bottom

[@kristendentinger4765]

Ours keeps tripping within in 20 minutes of plugging it jn and I don't know what do

[@stevensblake6753]

Take top cover off unplug ribbon cable plug pump back in hit reset button & plug ribbon back in & power it up. Worked for me

[@caragray7010]

We have a Paris and worked fine on an extention cable, but turned it of to drain it and had to turn it on and of 50 times before it worked, but now l can't get it to work, had electrician out, new plug tested earth, nothing will make it work again, very sad 11 year old daughter.

[@gravysnakes]

Yeah, i also had this. i found walking away for a few hours and then trying again made it work. I know hats illogical, but it worked... Top tip for when you next do any maintenance, don't turn it off. I just turn it "off" with the soft button on the egg, then i don't risk an annoying fault quite as much!

[@JenFoto]

After trying everything in this video and still getting a GCF (even after having my electrics fully tested) I tried the most non sensical thing I found on the internet....I turned on the oven first (any high drain appliance would do) then turned on the hottub...guess what...it works, everytime (you can turn off the high drain appliance once the hot tub is up and running) Makes no sense I know, but it seems to work for me

[@gravysnakes]

This is brilliant. What a clever idea. With Bestway I believe anything!!!!

[@harryhardisty6957]

OK so these, or some of these may work for some people, but the real issue is that the pump needs to be properly earthed and grounded. So....look underneath the pump and you'll see a small nut and washer for a ground earth cable. Attach one, sink a grounding rod (about £10 from screwfix) into the ground and connect your earth cable to it securely. No more grounding error and no need to dismantle a perfectly good pump.

[@Reader2025]

Simon... there is a grounding screw on the bottom of the egg that needs to touch the ground, solved it for me

[@gravysnakes]

I even connected mine to a ground spike, it made no difference! I hear it does work for some. ;-)

[@JenFoto]

Would be great if they could actually tell us these things before we part with our money... My egg is on insulation, because that's what I was told to do ...tinpot company

[@Swetaskmort]

Mine only work's in the kitchen.. any other outlet, and the code comes on. And it keeps beeping. So my problem is I want it outside not in the kitchen.. not Shure how to solve that? 😂

[@gravysnakes]

So you need to get the electrics (the earth) tested on the sockets it does not work on.

[@mkhan6198]

Do you know what error code E08 is? And how to resolve?

[@gravysnakes]

When i googled it, it took me here. support.bestwayaftersales.co.uk/wp-content/uploads/E08-Error-Code-Troubleshooting.pdf

[@RGD-Games]

I tried running my Hot Tub heater/pump from my petrol generator, and it gives me this fault, Even though my generator has an earth probe and i stuck it into the ground... Annoying, Because i bought a powerful silent generator, just for it...

[@gravysnakes]

I did wonder about buying a petrol gene. Seems like it didn't work for you. damn. I also thought about connecting the gene up to a UPS with a 240v supply, then hoping the UPS would sort any earthing issues. But then you are in to buying a UPS on top of the gene.... - Good luck man.

[@tracymcphee5950]

ive got no pwer atall

[@PORTOgal1893]

In a socket/house without earth, the ONLY way you can make ir work, is cut an extension just for the tub, join earth with neutral and plug the tub at the new socket

[@raymondjohnaguilar3188]

Do have videos?

[@stoneyvill]

Did this work

[@centurionguards3819]

I can't believe this, I've spent over a thousand pounds on this Bestwat St Moritz hot tub and the wall plug is a USA type. Let's hope I can find the email receipt as I sure am no electrician. Unbelievable!!!

[@gravysnakes]

How annoying. If you get stuck, getting a Uk plug put on the end is not too expensive or difficult. Good luck!

[@tayyar]

Any solutions?

[@gravysnakes]

Yes. There are 10 separate solutions on the video...

[@gravysnakes]

@DreamscaperxX if it works in the house then maybe it's a Dodgy earth on the outside socket. That's kinda hard to test without a tester. Good luck and keep me updated.

[@TheAnthonymonfroy]

En francais sil vous plait on a le meme code erreur

[@gravysnakes]

Traducteur Google. Désolé je ne parle pas français. Peut-être demander à un ami anglophone de regarder ça pour vous ?

[@SheardTV1]

I have had my pump replaced by Bestway because of this GCF issue. But soon after, the new pump started displaying it too. I live in a farm so suspect that we have a poor earth rod at the bottom of the electric supply pole. It’s very old. Sometimes we have no issues with GCF, but some days it just won’t work. My guess is down to how wet the earth is and how efficient the earth rod is working. The long and short of it is, I’m getting pissed off with this problem and wish there was a way to bypass the issue somehow inside the pump. Not everyone has 100% efficient electrics.

[@gravysnakes]

I agree. Mine also randomly gets GCF. We don't have an earth rod as we have a bonded earth, so we know its not any fault. It's basically that the sensor is too sensitive on the Bestway!

[@boonlid]

my egg keeps tripping after an hour. i have no idea what to do

[@gravysnakes]

The RCD trips? No error on the egg?

[@boonlid]

@@gravysnakes don't be silly like me folks, left the extension cable coiled up. Always uncoil the full length

[@gravysnakes]

@@boonlid Thanks for sharing, that will help someone!

[@gadsby1985]

Mine turns on fine filter pump 👍🏼 once I press heater boom trips . Any help please

[@JD-bd5rd]

What a pain in the butt this is. Had I known this was going to happen I wouldn’t have bought the damn thing

[@bjorntencate164]

And never ever use a extension! They caused fire. Be carefull. Need a cable with at least 2,5mm solid copper wires

[@actioncam7275]

easiest solution...... take an extention cord, cut it, reconnect ( properly ) take the groundwire and just connect that groundwire to a metal pin which you put in the ground. doesn't have to be copper, doesn't have to be fancy, any piece of metal is fine. works fine.....

[@gravysnakes]

Does not work for me unfortunately. We are unable to use ground rods here. The ground here is so bad we have to use Neutral bonded earth. I did try exactly what you are suggesting and it didn't work for me. We tried a 2 meter copper rod (which was a nightmare to get in the ground) and (even) our house RCD's would not operate correctly, when we upgraded the board (due to the earth here). Its common to all the houses round here as its built on gravel. If you are outside the UK, this is the grounding types we use TN-S, TN-C-S and TT. I talk about this issue in the video and the impedance we now have here, which is about as low as it goes. Really appreciate your comment hopefully it will work for someone.

[@bjorntencate164]

Old electric circuit 3x 230V (Europe) is mostley the problem. Need 3x 400V

[@kencarr9223]

Rsrer try hur the dtzzyfg

[@DR00ME]

Clearly you are not an electrician...all you need to do is connect little wire from this earth part of the cable connector to something metallic on your wall. E.g. antenna box screw or like phone cable socket....at your own risk of course.

[@gravysnakes]

Nope. That does not work. I tried that a number of ways at different times.

[@thor373]

11th: m.kzbin.info/www/bejne/an-xlWZ8Yq6tbLs