Biggest Customer Warranty Claim Ever!

I made a BIG mistake when I sold this BMW.

[@reece4884]

The buyer is in my opinion taking advantage of your good nature and honesty. Frankly after 7 months it’s even ridiculous he’s actually going to you for help, he took out the extended warranty it’s the warranty people he should’ve been dealing with not you James. Looks like a person that would complain if there was a stone in the tyre and say that’s your fault 🙄

[@cliverichardson286]

After nearly 7 months The new owner should pay repair cost .. He had the car at a good price And it’s just wear and tear maintenance cost .. I bought a second golf From family member And after 2 months replaced cam belt Just for peace of mind .. Great channel 👍

[@dennisphoenix1]

Never do anyone a favour, they will never forgive you. Giving discounts never ends well . I had a transit with service history, the timing chain tensioner was failing and booked it into the dealers . They said it's not covered under warranty because ohe of the services was a 1000 miles late . So they are saying the oil turns to soup just after the service interval and ruins the engine. So warranties aren't worth a carrot .

[@CutLeRoc]

Exactly the reason warranties are rarely worth getting, they will do what they can to get out of a claim

[@matthewwebber2225]

'Never do anyone a favour'. What a world we'd live in if we all adopted this positive kindly mantra.

[@dennisphoenix1]

@@matthewwebber2225 you have completely missed the point. Chops gave discount on 3 cars . But the customer still wants to come back and expect him to do more.

[@andrewthompsonuk1]

If I were the customer I would be very grateful if you helped organize the repair. I would not expect you to pay a penny towards the repair. You can get repair work done far cheaper than most people could. Most BMWs require a major aircraft style going over at 80 to 100 k that should be regarded as a service that costs 2 or 3k to complete on a 4 cylinder model.

[@JW-rx3md]

Warrantywise isn’t worth the paper it’s written on. I had two policies off the back of purchasing two cars, both had issues that should have been covered but WW managed to weasel their way out of it.

[@mrbigvanlife7130]

In all fairness though, silver cover excludes timing chain so cheaper. And service history was disclosed - its buyer’s responsibility in any event after 7 months of dunning a used car.

[@davidnorton5887]

They're all worthless really. It's an insurance, a gamble, and the odds are heavily stacked in their favour.

[@stevebarber5818]

You're absolutely right there are so many exclusions built into these Warranties that they are virtually useless it's much more sensible to have the car independently inspected & haggle on the price at POS

[@malcolmcowan9554]

I canceled my warranty wise loads of crap just dome repairs my self hassil I had to get checked out was unbelievable

[@malcolmcowan9554]

Insignia puts the BMW's to shame if I'm honest ..regular servicing with insignias I had no issues .there good cars Very underated car

[@Karl_Burton]

If he's a friend, he wouldn't do that to you

[@Karl_Burton]

He is funny, but someone buys his mate's car, there's no understanding that the seller coughs up if it goes tits up after 7 months

[@youtube2kwatcher]

Private sale not your issue I sold a motorbike few year ago and they rang next day saying I'm not happy with it and wants me to buy it back I just hung up

[@IMBlakeley]

@@youtube2kwatcher Years back I sold an old car, 6 weeks later matey rang and said the engine has seized you need to pay for it. Told him to sod off.

[@markthomas5914]

When buying a car from a garage i wouldn't dream of complaining after seven months

[@mickdevlin2252]

Like you say , never do business with friends or family . Enjoying all your videos ,always a good watch 👍👍

[@trevorjarvis3021]

The customer should pay for the repairs - no doubt about it. He’s got a cheek to think otherwise. You don’t need friends like that!!

[@vivhenderson8628]

Give Gas Guy a complimentary bottle of GT Shine and send him on his way😂

[@FatHead1979]

I'd just tell him to stop takimh the p1ss and deal with the warranty company directly!

[@jlmfoy365]

Always remember James " a friend in need is a bleedin nuisance" Regards Jim.

[@GrrMeister]

[@andrewhenderson3914]

Lesson learned James, don't trade BMW's. They are bad news,but after 7 months it's not down to you to get involved in the repair. I think the best you could do is offer your 'friend ' to help him get the repair done at trade rates by one of your garage contacts . If the guy is your friend he shouldn't expect you to lose the profit from 3 cars to pay for his repair. It looks like he is taking advantage of your good nature.

[@Adam2050]

I can't wait for the next video, when you agree to pay half and feel bad for the fella.

[@markfoden765]

If he does I'm unsubscribeing for sure

[@fwof3347]

@@markfoden765 same here, James is becoming a mug …there is kindness and being taken advantage of … he should be saying, look I can’t do muc to help I’m afraid and it’s his problem now.

[@maybenot6075]

A true friend wouldnt come back crying asking him to pay for it!!! He knows the deal after 6months it's his problem so needs to pay for it himself especially after risking it on a bmw, if James pays for this like a massive mug he needs to shut up shop and change professions becuase everyone who knows how easy he is will turn him over

[@Adam2050]

Follow up, it depends on whether the ad revenues making money, if I was him, I'd get on the garage and ask to film it, in exchange for some free advertisement. :D

[@mrbigvanlife7130]

I think James is playing this one out as a bit of clickbait. I hope not but having seen his pal turn up in the video that’s the way it seems. Shame if that’s the case.

[@vinba8234]

As they say. No good deed goes unpunished...

[@stevo4649]

thankyou James,im sure youll both come to an amicable arrangement,,, looking forward to seeing the follow up,,👍👌

[@KevAsh]

Sadly the timing chains are consumable parts. I believe they also have a service interval, similar to cam belts, although it is usually a longer intercal than the belts. I had to replace the timing chain on our 2009 Mini Cooper S. Wasn't under any kind of warranty and the garages round me either priced themselves out of the job or declined the opportunity. I spent 30 hours stripping it down and replacing it myself. Had to remove the sump to retrieve bits if the guide though. Runs like a dream now, but I can understand why the garages charge so much and are reluctant to do it.

[@ChopsGarage]

Yes pain

[@alanburton5099]

Hi James-Wow what a bummer!! The best way to deal with this is the old fashioned way " A duel"-meet at dawn with flintlocks at 100 paces after two years of missing each other by a country mile you would have forgotten what the duel was about-Good luck!! Alan B Joke time Two cows talking in a field one day ,One cow says to the other" Have you heard about this mad cows disease?" Other cow replies "Yes, makes me glad that I am a penguin"

[@Brimstoneandfire]

Occupational hazard of buying an old BMW. Nowadays I’ll only buy Honda or Toyota.

[@johnchincotta1qwdb15]

Totally agree old bms are a headache,you can't go wrong with a toyota or a honda even older units.

[@matthewgodwin3050]

Any Japanese car will be pretty reliable if looked after properly. I've had a good experience with several Nissans, none of which have given any trouble. Mazda, Suzuki, Mitsubishi, Toyota, Lexus, Honda, Subaru, Nissan and Infinity are all very well built and reliable cars. Can't really go wrong with any of them. Kia and Hyundai are also excellent choices.

[@johnchincotta1qwdb15]

@@matthewgodwin3050 You can't beat the Japanese

[@danmoney9932]

German = body will outlast the mechanicals. Japanese - mechanicals outlast the body! Its hard to win either way!

[@voivod6871]

Toyota for sure but any other jap car not as reliable as they were back in the day.

[@paultaylor9652]

I'd say it's down to your friend sadly, and the warranty company in the end. Maybe a good will gesture by you at the very most.

[@roystonvehicles9129]

At least that mgb gt is looking great to cheer you up, good to see the compressor being used, I painted 3 cars in the very hot weather, 30 deg and all went dull, never really painted in that heat

[@chrisgermann6658]

Purchased a 520d 2012 with the n47 few years back. First thing i did was have the chain and guides out as the motor had covered over 80k. Two types of people should buy beemers either the mechanically minded who does not mind and is able to diagnose , service, work on their own car, or the wealthy that can afford to keep them running well as they do get maintenance heavy with age and parts. It's just the way these cars are put together by design that contributes the extra expense in labor costs.

[@ChopsGarage]

True

[@gwengo4167]

If I buy a used car with high mileage you need to have a savings pot for when things go wrong with it. You saved on the initial cost of the car. I found this out the hard way when the clutch on my mk1 focus diesel went

[@worldhello1234]

"If I buy a used car with high mileage you need to have a savings pot for when things go wrong with it." Depends on the car what to expect if anything at all.

[@fanfeck2844]

@@worldhello1234clutches go on any car. High mileage cars will have things go wrong on them after 10 years

[@chrishart8548]

The clutch on a mk1 focus diesel should have been fairly cheap. I had the slave cylinder go on my mk 1.5 1.8tddi they put a clutch in wile they had the engine and gearbox split. £55 for the clutch kit. I had the car from 2005 till 2016 started with 63k ended with 169k I didn't replace a single item, other than the clutch I didn't actually need. It never even had a cam belt.

[@gwengo4167]

@@chrishart8548 can’t remember the exact cost but it was around the £700 mark. I was saving for and iMac at the time and it completely wiped out my savings fund. I had a mk1.5 1.8 TDCi and with the clutch replacement I needed to change the DMF also. Then, about a year after that my injectors were showing signs of failure, so I just had to sell it for spares and repairs in the end as it was going to cost well over £1k to sort out the injectors. That’s the gamble you take though when buying a high mileage vehicle. Which is what some people don’t seem to grasp.

[@alancooper7062]

I don’t even know why he’s asking you to fix it , surely it’s between him and warranty company ???

[@nordog55]

Some friend! Having been in the motor trade for 57 years I refuse to sell cars to family or friends. Don't get me wrong I'll help them with advice but at the end of the day the onus will be on the seller.

[@Karl_Burton]

Back in the old days, at the old premises, some of your cars took so long to sell, they became almost like old friends. Part of the show. That's what I like about the Swift, and what I liked about the Caddy

[@davercs]

Thats why I don't mix business and friends. But nice to know you managed to sort it out between yourselves

[@mrbigvanlife7130]

I think you need to draw the line and say the favours have been done on all 3 cars and the last warranty at cost. This time it’s down to him in all fairness.

[@mrstephenparryfromportsunl3111]

My brother had a BMW 20td 57 1 series That lots off problems cost him over £3,000 and then when funny again so got shout sold spear or repair on eBay and in your case good friend should always help as that could off been you hope it help you as said like real nice mate to have p.s we all love way you go out way help anyone most off times or you do chip in were possible keep us updated when fixed take care

[@evansnr]

As it’s a mate I’d get the repair done at trade rates. Go 50/50 on all the labour and get your mate to pay for all parts. Up to him if he also wants to do clutch and timing chain.

[@neilwalsh4058]

Like the Mini , the 1 series is another British designed car (codename R30) that BMW took with them after the MG-Rover sell off. Wouldn't have engine problems if they'd stuck the Rover L-series diesel lump in it. Sound like a tractor but pretty bulletproof.

[@MrMaxeemum]

It seems your Gas man is full of Gas. 🤣Good English banter never hurt anyone with a good sense of humour. Personally, I wouldn't go back to a car dealer after 6 months for any recourse on a car of this age as it is obviously not their fault but he has an extended warranty and expects to be looked after, and as he knows you're a good fella and have a good team around you, you are obviously the best point of contact. I'm sure he'll be happy with you just helping organise the repair and won't seriously expect anything from you.

[@nemz7505]

Adding a bit of information around BMW timing chains on the N47 because there's so much misinformation even in this video, such as having to remove the engine which is totally wrong. You don't have to remove the engine on any of the E or F generation cars 1, 2, 3 , 4 or 5 series - doesn't matter if it's a 3.0L or 2.0L no need to remove the engine, just take the gearbox off. There are multiple chain failures points, all caused by irregular oil changes. The guides can break apart but this is rarer than just the chain snapping usually caused by the oil spray becoming blocked. The camshaft chain usually goes first but it's not unusual for the middle chain to go. The lower oil pump chain never snap. From 2007 to March 2009 a design flaw in the crankshaft caused premature wear of the mmiddle chain, this was resolved in a newer revision but the issue remained for the top chain. This resulted in further changes to the top timing chain tensioner, making it a little longer and moving the oil supply hole to retain oil better when the engine is off. Shame I wasn't closer, I'd help ya out

[@stevenking2946]

Would a 525d m sport on 195k, with full bmw history likely have problems with the chain, its just had a gearbox, and i've been offered it by a family member cheap. Cars literally sat on the m6 for the passed 4 years

[@nemz7505]

@@stevenking2946Unfortunately Steven the primary factor many believe for premature timing chain wear are the extended service intervals. Personally I recommend every 8000 miles rather than the 18000 miles BMW specify although during R&D they say these engines are good for 1 million kilometers which they did achieve in lab testing but it's pretty obvious these extended service intervals haven't helped them achieve this in the real world. There are only tools available to check the top chain stretch without dismantling as the middle chain is behind the rear engine cover and the gearbox would have to come off for this. You could technically remove the valve cover and visually check for movement and wear on the sprocket on the top chain in around 3-4 hours and any BMW indy could do this, gaskets should be fine but they must replace the injector seals, once crushed they don't seal properly again.

[@stevenking2946]

@nemz7505 many thanks! Currently got a mondeo, that has variable servicing, sometimes the service indicator comes on at 12k miles other times 8k miles. Changed jobs recently and putting it down to sitting in traffic. That's a 2016 and coming up to 160k, bloke on here called Allan Howatt runs a fleet of them as cabs, runs them at 18k service intervals and finding the timing chains between inlet and exhaust cams are snapping at 250k ish miles, he is putting this down to the extended service intervals, as the mk4 used to be 12k miles, they would run to 400k miles without issues.

[@thejudgehasjudged]

That's no friend. I can't believe he would expect you to get involved. You've blown my mind.

[@robw6505]

We had a BMW X1 on the mobility scheme and after only 9000 miles the info system in the car would 'bong' and a message would say power loss and not all power is availabe, if I switched the car off all would be good again, but, it did it a few times during the term of our lease. I will never get a series1 or X1 BMW again as I believe they are mini based engines and they are problematic. We now have a Mitsubishi ASX 20 reg and we have had it over 3 years (extended the lease) and it has'nt missed a beat, brilliant car.

[@neilgorin1037]

Used car warranties aren't up to much. Generally they say "breakdown" or "failure". This isn't the same as a new car warranty where parts are warranted to be "good". So a noisy part is covered under the new car warranty but the part often has to totally fail on an old car to be covered, which often is a much worse overall failure - and of course a warranty company is an insurance firm, the No 1 priority of which is to their shareholders and therefore to NOT pay out.

[@jamiegarner8667]

Bmw have long service intervals upto 19000 for oil changes. I have a BMW and have oil changed every year, otherwise you are looking at trouble ahead. Also BMW recommend Castrol GTX oil only.

[@flippingcars101]

Great Video mate, I was thinking 6:18 all the hard work your little girl puts in maybe the fiat can be given to her and kept as an investment ❤ just an idea 💡

[@tonylange6630]

Hi James, i contacted you about a year ago as i had similar problem with my BMW, my car was in warranty BUT only valid if the chain failed (actually snapped)

[@robertgibson7716]

James dont give in as they have all ready had a great deals from you. never sell or buy from friends or family mate hope it works out for you

[@stuartdean948]

Friendships go both ways !!!

[@colinhandy5998]

With friends like that id hate to see how an enemy would go on with you

[@simonfowler7561]

My Audi S4 is famous for timing chain follower problems AND the chain is against the bulkhead so engine out job gulp! Several thousand just in labour charges.

[@MrPlanetman]

Dude, he's a friend only if he treats you like a friend. Been there. Never again. Comme ci comme ça. He should support your business as a friend, just as you supported his purchases as a friend.

[@stum8374]

James,a thought did bmw put out a service bulletin to get the chain or tensioner replaced and if so bmw might help !!!! What do u think

[@johngray722]

If the warranty doesn't cover him well thats up to him all cars have problems even brand new ones and by the way know how it feels my tsi jumped the timing snapped guide one year out of warranty and i was on to nout

[@kamilianos]

Avoid BMW's :) If this car was supplied by a typical Midlands dealer, the customer would not get any sympathy at all even after a few weeks from buying. The fact you are still willing to help is amazing. The chains are a known issue on these cars. I would not touch one with a bargepole even with decent history (they fail anyway). It made moresense to buy the older gen (front chain) version and bargain for the cost of replacing the chain as preventative.

[@danmoney9932]

The problem is it's impossible to find one with truly decent service history. No one is going to have gone above and beyond BMWs ridiculous 18-20k miles intervals for the oil change so even "full" service history is not much good. Need to factor that the chains will need doing at 100-120k.

[@sneekeruk]

Mines From Birmingham.. its an e46 coupe though with an M47. It was a private sale and more the exception then the rule as it was a 2 owner same family car with FSH and from Solihull, Ive stuck 65k on the car in 7 years. At the time I could of got an e9x for similar money but know how bad the n47 can be. My Brother in Law has a 118d and thats just had an engine in it because of the chain actually snapping.

[@Mr_Dave1979]

Deluded 😂

[@julesviolin]

​@@sneekerukagree. We specialise in Rover 75's with the M47 engine in. Some have done over 500k miles on the original lump. N47 and engines since are PANTS ⚠️

[@jamesdate8063]

On the 1.6 you can do it on a lift without taking the engine out. With the gearbox out it’s not that bad a job. Day to strip day to put back together. £300 ish for the kit including oil and filters. Only worry you have is if the teeth are worn on the crank. Given it’s not yet jumped or snapped you’ll probably get away with it. I did one that had snapped that was probably 18 months ago and 12k miles it’s never skipped a beat again. Not the cheapest job but it’s an old car if you go 50/50 your being generous in my opinion?

[@markfoden765]

With friends like that who needs enemies ffs🙄

[@paulfrowde4145]

Beyond economical repair!

[@fernandesav07]

I bought a bmw x5 40d 2014 from a dealer at 84k miles with full bmw service history, and it turned out to have a stretched timing chain it was making a rotational noise at 3k rpm very hard to spot, I complained to the rac warranty about it and a rac specialist garage said its the timimg chain but the warranty still refused to cover it they wanted me to spend 2k plus out my own pocket to just get the engine out so they could inspect it. I had the timing chain done at a BMW specialist independent garage for £1.5k with genuine parts and 2 year guarantee. Problem is BMWs suggested service interval is 20k miles or 2 years which is ridiculous since having the timing chain done I'm servicing the car every 5k miles it's been running like new since on 110k miles today not going to the main dealer ever again.

[@ricknick74]

Education to buyers about warranty cover at point of sale ie what it covers would be your best bet moving forward mate

[@ChopsGarage]

They get it in detail bud does not stop people having a go

[@davidlipski863]

If your good enough to loan him a car he is a lucky man. If he expects you to help don't forget to charge him mileage and if over a week a small rental charge.

[@davewhittles]

with cars theres always going to come a time when a huge problem arises

[@GRfourfun]

Depends how close you are as friends. Pay some of it as a good will gesture or as you aren’t responsible at all just buy him a pint and some scratchings.

[@worldhello1234]

@6:48 Dodgy dealers get bad reputations in the long run. All those legislators do is increasing the price of the vehicle - dealers have to cover their rearend - and shifting the responsibility of due diligence to the dealer. 🤷‍♂ @14:48 He is telling it like it is. No need to excuse anyone, aunt Betty. 😘😉

[@alpinab14]

i have a question regarding service history but does it make any difference to warranty companies if a car has a full main dealer history vs some main dealer and some independent specialist garage but all serviced on time ? thanks in advance

[@MrRedfreds]

I have a vivaro 68 plate, i extended the warranty with vauxhall, after plenty research BTW.

[@chiefrocka8604]

There’s videos of polish expert Bmw specialist putting a chain on and it’s ran fine … there ya go 😂

[@ChopsGarage]

There is no issue putting a chain on, other than the £1800 cost in labour and parts

[@denaco]

i can tell you for sure, those 3rd party warranties are very poor and a waste of money for most people. i took one out with warranties2000 in leeds for 300 quid to cover a 2016 A class. the guy selling it at the indi garage said it 'covers almost everything' which i now know was a lie. 7 months later my windscreen washer pump broke. they refused to payout with all sorts of excuses of the typical 'wear and tear', i checked their execution list and i saw they cover electronic parts so sent a letter before action via email and they eventually granted it. checked google reviews and they are all 1 star saying they pull out the 'wear and tear' excuse not to pay out with everyone, as standard practice it seems. awful companies and will never get a warranty from them again.

[@ChopsGarage]

Defo have to argue the toss like most insurances

[@denaco]

@@ChopsGarage i know. have to persuade them to do the one thing you pay them for. slime balls!

[@CF21LDB]

Driver error James lol 😂

[@voicheck1]

Hence the reason to steer clear of bmw after the E46 era

[@andrewwilson3663]

If they are a genuine friend this would not be an issue. They would appreciate your previous favourable pricing and not expect you to lose profit on 3 cars as a further favour.

[@Madmark50484]

You say it’s a friend but that goes both ways. If he asked you for a discount then surely he will be a “friend” when it comes to the remedy. Ps love the skit at the end. Will you duct tapes the doors closed when he refuses to leave his van?

[@daysofgrace2934]

I would be careful with Warranty Wise. I bought a car from BCA the turbo went a year later at 70K. Full service history, they said it's wear'n'tear...They also don't cover known issues like BMW swirls flaps & timing chains, Porsche IMS, RMS, bore scoring they class those as manufacturing defects...

[@ChopsGarage]

Unfortunately turbos are for sure fair wear n tear at 70k not an unexpected breakage. I don't think we would be able to afford to buy the warranty they sold that was guaranteed to cover everything

[@geofffreybell1953]

Would assume it would also depend on how many miles the buyer had covered. I boughtva car,done 800 miles in it,clutch exploded,. No warning no clutch slip at all,pedal not high.

[@johngrice2246]

Who wants friends with enemys like that

[@The-Lone-Racer-30]

A true friend would understand due to the time scale and not claim

[@whyldsteve]

He's only trying it on as he's a friend. Most garages would tell him to *** off!

[@MrSunnyBhoy]

Love story time. I got done by a dealer recently in Birmingham. Cowboys, Asian guys giving themselves English names to fool you... they sold me a car where they said no warrenty implied, which I later found out is not allowed as I'm not a trader. They were selling a 3 month warranty for 250 which I found too high , car had bwm full service history. I am in Scotland, so turns out back discs needed replacing and they put on pads dry ... so now I had to get discs replaced myself and there is a constant noise that we haven't been able to diagnose. Only way I can get them to pay is to take them to court... as taking the car back down to Birmingham is too much hassle. Consumer rights act would have covered this but as I mentioned they would not do it I'm sure and I'd be wasting my time...

[@lexrus7786]

You bought a bmtroubleyou, what do you expect

[@Kofi_Mensahs_BurnerAccount]

I’m Asian but I don’t buy cars off Asian lads as you said they use fake names online. They sell lemons.

[@NG-sx9pw]

Is there a crime to using English names by Asians? I'm Asian but have a Persian name although some may argue its Jewish. I kid you not I'm not fooling anyone

[@everythingeverywhereanyone]

I never buy or sell from Asians. They will damage car and come in massive groups to buy a car.

[@Kofi_Mensahs_BurnerAccount]

@@NG-sx9pw it's deceptive. Asian lads know they have a bad rep selling lemons.

[@paulbarber4933]

People need to take some responsibility for their purchasing decisions. If they had done their due diligence on the vehicle and identified any weakness/issues, they should have purchased a warranty that covered it. You have no liability, friend or no friend - they know the score….

[@worldhello1234]

When push comes to shove there is no scarcity on wise asses. 🥴Maybe you can teach people how to accurately predict wear and tear within a 7 month time period, next time. 😂

[@davemellor4697]

Its a 50/50 to keep the peace and faith!

[@Lot76CARS]

Given you end up paying or contributing in meant warranty cases would you not be better a warranty fund instead? Say £X per unit into a separate account, varying the amount for an i20 Vs something like this.. You must have more enough live data now to work out mathematically if this would pay off?

[@highpath4776]

Dont do any "Silver" wartenties , ok if the chain is accessible but the rest is more general maint and much can be done for low hours and parts other than engine internals.

[@richwilliams9895]

This is the problem when dealing with friends. They will expect massive discounts and you will feel compelled to give discount. whilst at the same time losing profit on said product or service.

[@kevincross9206]

Surely if an engine has to be removed from any car, the bulk of the cost for a warranty company is in that. If that is covered, then shouldn’t the customer / dealer then only be liable for the cost of the repair itself. After all - without the engine being removed the fault can’t be diagnosed 🤷🏼‍♂️ Sounds like the warranty company wanting it both ways to me !

[@ChopsGarage]

They pay for all associated costs IF its a covered part. This policy said it did not cover the chain

[@kevincross9206]

@@ChopsGarage so chain AND associated parts?

[@aaronware8459]

If your friend bought a car from another dealer… drive that car for 7+ months with no issues, would said friend expect the dealer to pay?… you sold your friend a working car that was in good condition. You buy an old BMW, then you have to expect something is going to need fixed…

[@barbaraneville5036]

Might be time for a 30/70 split on costs

[@danmoney9932]

Hard luck, he will just have to get the chains done. There are specialists who can so it for less than 1k. Some cars with cambelts that need doing looking at 600+ anyway so its not that much different.

[@julesviolin]

⚠️Rover 75 has the BMW M47 engine in straight out the 2000y 3 series. We've seen those chains exceed 500k miles plus. No engine since then has that sort of longevity. Modern BMW engines are pants. Some "friend" you have have there. Good luck with that 😂

[@malcolmkempster7858]

Some friend he is , sell him discounted cars ,out of warranty and he expects you to shoulder the repair nah tell him hes being unreasonable .

[@01matthewc]

If the customer had any sense, he'd trade the BMW back in and buy and keep the ultra fun & reliable Suzuki Swift Sport.

[@danieleaton1399]

I had on 08 120d would never buy another one , you can take the gearbox out and do the chains also they need to be serviced every 7k so I wouldn't be paying for the repair

[@tonypapworth4902]

How many miles did the car do after the sale?

[@ChopsGarage]

not sure tbh

[@davidellis279]

Anyone buying one of these warranties wants their head testing especially if the vehicle has done over 100,000 miles,if you want a new car warranty then buy a new car. People want a new vehicle for secondhand money and then gripe about how much it’s going to cost to repair,it’s a wonder you’ve gone this long without a catastrophe,buying from BCA unseen is a recipe for disaster and buying dealers trade ins without trying them is suicide. If there was any money to be made from selling these high mileage vehicles retail then they would be sell them themselves not leave people like you to tart them up and sell on,it was only a matter of time before you got caught out,the motor trade is ruthless so if you can’t stand the heat then leave the kitchen and work for someone else. BMW know about the timing chain issues with their engines but let’s face it that motor has done over a hundred thousand miles so what did he expect.

[@johnelbro127]

You are such a good guy and will do the right thing, but you need a profit. Don’t sell to friends at a discount. 👍👍👍👍

[@emlyngriffiths5428]

in my opinion manufactures make cars to last 3years until they are out of warranty,my auto electrician bought a 520d touring his wife was driving it and the chain broke,4,500 to fix, he had paid 12.500 for the car then sold it to a friend for 1,000 just wanted to get rid of it.stupid idea to have chain on the back of the engine,this is a weak single chain, i very rarely see warranty firms paying out

[@thindo]

It's his car now so his responsibility for good or bad

[@audibell]

Did you hear BMW are catching fire the police are no longer using BMW's

[@kamilianos]

yes, all over the small media. The 3.0 diesels don't like idling and overheat.

[@01matthewc]

Not on this superior German engineering, surely??

[@williamegler8771]

@01matthewc German engineering is still better than British engineering! At least Germany still has a flourishing profitable locally owned auto industry. What is the biggest British-owned auto manufacturer?

[@vwgolffancarreviews7111]

​@@williamegler8771land rover

[@c11yan]

With that car it’s not IF but WHEN timing chain has issues. Definitely cars to steer away from having worked at a BMW specialists see this over and over again. Obviously it’s betterment and adds value / life to the car - I’m sure you’ll end up contributing 1/3 to 1/2 which is reasonable but no more imo. Affects all of them see it on much newer ones too.

[@mickadatwist1620]

Yes, this car was a 2015 B-engine and not the infamous N47. I'm surprised.

[@DasArab]

If he took out an extended warranty with Warranty Wise why is he contacting you? Should he not be contacting Warranty Wise?

[@Cspersonaltraining]

where can i see your current stock please?

[@derekfleming3095]

The website would be a good place to start I guess ……

[@DaveGreeneramblingcarpenter]

Can't believe that anyone would be trying to get dealer to cover this after 7 months,

[@letstravel1845]

I think it's an outrageous claim. Clearly trying it on.

[@roystonvehicles9129]

These chains going all the time, doesn't seem to matter about service history, they just go, 100k plus is on borrowed time for most, but especially for that engine.

[@jonathanfabian7297]

Provide him a courtesy car and help arrange the repairs, but at his cost.

[@ChopsGarage]

Good plan

[@irishdog2031]

What actually is the liability for car trader everyone seems say different is it 30 days engine gearbox is 3 months or 6 months what is it.?

[@yasnz]

Would not be covered by consumers' right as normal wear and tear - Should be dealing directly with warrantee wise as this is what he purchased or does the customer expect you to be responsible for every time the washer fluid runs out as well.

[@jambacardi2474]

Basically a warranty is not worth the paper its written on

[@roystonvehicles9129]

Tell him it's end of life and it's had it, I dare you, ha, ha.

[@niged]

I dont understand James why your customers are coming back to you? If they have a warranty, they should go directly to the warranty company, shouldn't they? Maybe you should put this in your point of sale invoice??