The worst bike we ever sold

[@strongbow549]

I am someone from the UK and all I can say is, fair play to you guys. You went above and beyond the call of duty on this one, you are a credit to both your country and motorcycle dealers!!!!

[@jayscul-de-sac6820]

Super hard to find these types of Americans. But there are very good ones he is for sure a prime example.

[@BlindTom61]

@@jayscul-de-sac6820 Not hard at all.

[@erisgh0sted961]

Don't buy Harley Davidson products new. Buy them from guys who loved them. A Harley Davidson dealership WILL rip you off. They sell Financing, not motorcycles.

[@floridaman6643]

@@erisgh0sted961 any dealership is nothing more than a middle man trying to scrape a little off the top.

[@lkazanov]

At this time, you were not motorcycle dealers, you were ambassadors. You did us all proud. From a 2015 road king rider.

[@toshayonguard4253]

I feel his pain bought a first year 1997 Road King fuel injected and after the bike hit 11,000 miles the Oil Pump drive shaft seized in the block and broke in half the Dealer could not remove the broken shaft so they told me they where sending it to the factory to be pressed apart because they didnt want to break the case......2 weeks later the Factory Rep call’s me and tells me he has bad News for me that they Broke the case getting the shaft pressed out .....He told me that the reason the shaft seized and broke was because the shafts bearing sleeve was installed improperly at the factory and the oil hole was not lined up and starved the shaft of oil thus causing the seizure.....So i said to the Rep you will coved this since the bike was only 2 yrs old and this was a Manufacturing mistake not a Servicing issue....He said Nope we cant help you....I Said your F@cking kidding me Right ....He said Nope your on your own.....What a Company will never Buy another Harley Davison Product again.....Need less to say i paid my local shop $4500.00 for another motor and handed it off to my son ......Bought a Gold Wing right after and with 70 plus thousand on her with no Mechanical issues other than Regular Maintenance since 2000.....Lesson Learned and at 75 i am still enjoying her Wings.....😃

[@davidgiles5030]

I'm in a position to buy any bike I want. After considerable research I bought a wing . I've never regretted that decision. HD has a reputation for poor customer service. That made the decsion even easier. H D's decsion not to repair your machine is typical of their arrogance. They build outdated shit machines and then don't back them up. Disgraceful.

[@toshayonguard4253]

Agreed.....And the Only Reason i handed it off to my son is that he is an Automotive Tech and i figured if anyone could keep it together he could he still rides it with a little over 40,000 on the new motor his only complain is the ride quality.

[@earache294]

1997 was not a twin cam engine it was the evolution design.. totally not anything like in this video.. your oil pump is located Outside of the engine case on right sight behind timing gear cover and was of melling design. twin cam engines use an internal pump of a Gerotor design... The fix for TC motors is a gear drive system rather then chain and tensioners that stretch and wear allowing slap that then snowballs into other damage. The Gear drive is a Screaming Eagle mod and many after market mfgrs also sell it. once converted you'll not have another inner cam bearing failure or the other damage that occurs with chain and tensioner failure. FYI when doing the conversion also change out the inner bearings since the originals are already being damaged by the chain drive system... Have Nice day. Nutz & Voltz service & repair and custom builds...

[@toshayonguard4253]

My comment was per HD quality not because we had the same issue.....And I’m sure there are plenty of Others that have Experienced HD Lack of Integrity and Concern over there Customer Complaints and Engine Failures Due to QC.....Fact is they just don’t Care at all.....Obviously they don’t Remember when HD almost went belly up due this Exact Issue.

[@speed8701]

See my comment above yours.

[@SurviventheOnslaught]

thats how you run a business, wish you boys success

[@SurviventheOnslaught]

alot of new business owners dont get how much customer loyalty will make them or break them

[@SuperCody1124]

@@SurviventheOnslaught It is the modern day ticket to success in business

[@teddybeer1757]

Sean should have sold Keith a Kawasaki Concours, instead of that ugly HD, much more reliable and hell of a lot more powerful.

[@RT-wl6tq]

These guys are very successful because of this type of service but don't try to bamboozle them either..its hard to buy a bike from them because thier turnover rate is crazy good

[@jerryp3913]

Now THAT is customer service! I'm glad I stumbled on this channel! It's nice to see that there are still some good people in this world. I'm sure Keith won't ever forget his experience. YOU GUYS ARE AWESOME!

[@G56AG]

He wanted the Harley Davidson experience, and he sure got it! LOL

[@ericthered7226]

No doubt about it!

[@dangunn6961]

I have the Harley Davidson experience too. lol. It's broke down and sitting in my garage. I love my new Yamaha.

[@Mopery]

😂😂😂

[@EliteGeeks]

MURICA!

[@sll-tt6bj]

I'm 70 years old had three Harley-Davidsons in my lifetime and none of them were Dependable bikes

[@SOET914]

You guys went above and beyond on customer service and made a friend at that class act well done God Bless you Guys

[@bigwu100]

the best PR standing behind what you sell, even if it was a second-hand vehicle that nobody would blame you if you abandon said vehicle after the sale, that's what Harley does, Right? they built the damn thing.

[@muttbone01]

Never heard two guys so pumped about coming for a man named Keith. Ha!

[@sacredgeometry]

He's such a Keith too.

[@haydenpowell2555]

What about Keith Richards

[@teddybeer1757]

Sean should have sold Keith a Kawasaki Concours, instead of that ugly HD, much more reliable and hell of a lot more powerful.

[@keithhellyer4565]

Dont really see a problem with it 🤣

[@cargotoolshop5319]

Think they were a little tires and jacked up on mountain dew

[@keithwaite5026]

Great job looking after him , God bless America. Much love to you all from another Keith from England👍❤️👊

[@BikesandBeards]

+Keith Waite two Keith’s from England ? This is too much for me to handle

[@keithwaite5026]

Bikes and Beards subbed 👍👊❤️

[@jonathangarzon2798]

"get out of here Keith!"

[@DrWhoRocks333]

For anyone who's considering SRK, these guys also stood tall behind a 2010 Heritage that I bought from them. Paid for 2 separate, significant repairs. And they did so without making a video about it. You can NOT go wrong buying from SRK!! - And I heard that board scrape has the Brit rounded the corner! :) Very common on the Heritage - terrible lean angles.

[@daliapuzycki472]

True . First time makes you jump

[@ionracer24]

Same on my vtx

[@yourhandlehere1]

Find a parking lot and just keep doing figure 8's til you grind the edges off. A bike ain't no good if you can't do full lock turns. ( I used to ride with a Shrine Motor Patrol ) I used a Yamaha VStar 1100 though. It's got a terrible clutch and a bad engine flaw too...but I could pull a tighter turn than the Ultra glides so we worked out some 'opposite direction" figure 8's and other scary looking things where I was making a circle inside theirs. I also took off the big clunky exhaust and made some straight pipes with more clearance.

[@DrWhoRocks333]

@Terry Melvin Wow. Why so cynical? They treated me well, and I told my story. They paid me nothing. Good grief.

[@teddybeer1757]

Sean should have sold Keith a Kawasaki Concours, instead of that ugly HD, much more reliable and hell of a lot more powerful.

[@alanpadgett5868]

It appears that you guys always try to keep the customer happy and make things right if necessary. I like that! Keep up the good work!👍🇺🇸

[@raygregoryride]

It's good to see people do the right thing good going guys

[@DARisse-ji1yw]

A Harley broke down ? Well knock me over with a feather !

[@TheNostorian]

Bmw triumph ducati etc etc all less reliable brands you know. Harley ranks 5th most reliable in the world atm.

[@robbieseteg5418]

Meant it all of that with no offence by the way, I love all riders I’m just giving you the gears like I do my own friends that ride

[@daltonbritt8620]

Still at like 25 percent failure rate. That’s inexcusable for a manufacturer who hasn’t updated their bikes in years.

[@TheNostorian]

@@daltonbritt8620 it's obvious by your statement that you don't know what you are talking about.

[@mark675]

@@TheNostorian yeah but bmw ducati and triumph are all better bikes to start with 😂

[@servicarrider]

You absolutely did the right thing. You are walking the walk. Every Harley - Davidson is at risk of catastrophic failure due to the design flaws engineered into them. Which is exactly what happened to this one.

[@UrbanoModa]

We live life by the things we receive, but we live a better life by the things we give back. Such a real channel, such real honest people.

[@arithia5874]

How many say quietly, "I should have bought a Boulevard"?

[@The_Honcho]

Probably less than the amount of people who liked the comment

[@teddybeer1757]

Sean should have sold Keith a Kawasaki Concours, instead of that ugly HD, much more reliable and hell of a lot more powerful.

[@ronalddauro563]

Teddy Beer Vaquero

[@patrickmccabe3086]

Good point, the other bike might have been better. The TC 88 had several problems that were later fixed in the TC 96 and TC 103.

[@jsta000]

In Poland, almost all used bikes are either salvage or touched-up wrecks. The moment you get the bike out of the seller's premises, they don't give a flying fudge what happens. It's really uplifting to see that honest used bike dealers exist on this planet.

[@Stage2Damian]

J. S. Ja pierdole FACTS

[@MultiArrie]

I see regular polish vans with a trailor full of used motorbikes in the netherlands, just the kind of trade in bikes dealers don't want to resell. Like the 1990's with used cars.

[@bigwu100]

Rare as.hens teeth, someone was raised right, to stand behind what they sold. damn refreshing, in a world of shite.

[@aaronjames1439]

Hi Guys . Remember the 99 Road King Classic Aztec Orange Pearl I mentioned before? Well anyway that exact same thing happened to me . Cam bearing completely came out of the came plate and wrecked my oil pump after I rode it the 380 miles to get it home. Luckily it happened close to home and didn't wreck the engine. All the dealership owner kept saying was as is where is when I called him. Really cocky guy. He said basically since I am way down there he wouldn't help me. I had to shell out another 1300 dollars to get it fixed. As-Is or not I think it's bad business not to make it right the day after purchase. You guys go above and beyond to help your customers. Love watching all your videos . Keep up the good work.

[@snakeman9902]

As a Englishman, I can honestly say this was an awesome video, you looked after a fellow Englishman and went above and beyond, I seriously don't know any company that would do this. You travelled 400 miles? To help a biker in need, Wow, I moan if I have to travel 200 miles 😂..Then back again, that's more than the length of England.. My best advice is don't buy Harley haha, respect, Great channel, I wish you all the best...

[@freedom24v86]

200 miles .... Lol thats nothin man

[@Slking507]

@@freedom24v86 right. That is an afternoon bike ride.

[@teddybeer1757]

Sean should have sold Keith a Kawasaki Concours, instead of that ugly HD, much more reliable and hell of a lot more powerful.

[@johnduheaume6650]

What a fantastic story, you went out of your way to put it right for Keith, let down by a stupid inner camshaft bearing, I believe it's known to be a weakness. My dream would be to visit the States for an extended tour on a motorcycle, my age makes renting a problem with insurance I'm told so buying would be the way, Keith choose well coming to your good selves! My ride at present in the UK is a BMW F800GT which works fine but has no soul! Miss my 1990 FXRS lowrider that never let me down in 25 years. I'll be in touch if I can manage a trip, God bless and keep up your good work, cheers John, Bristol UK. 🌞🏍

[@nicholasa1659]

You can absolutely pull those bearings out, you should replace them with any cam upgrade. My guess is that the bearing “walking” damaged the case, enlarging the casting for the bearing.

[@olli_k]

7:57 - You did sell him a bad bike...you sold him a Harley Davidson.

[@DrGibs347]

which is the definition of a Bad bike. total junk.

[@teddybeer1757]

Sean should have sold Keith a Kawasaki Concours, instead of that ugly HD, much more reliable and hell of a lot more powerful.

[@royhoover856]

Good job Sean, I knew I was dealing with a man of integrity when I bought my wing from you. God bless!

[@josephgalligher1058]

Mechanical failures are inevitable, it just so happened that custom relationships with these guys were too. Kudos to Bikes and Beards for standing behind their product and to Keith for being so understanding and working with them to resolve a delicate issue.

[@biged3ff149]

The way that dealership acted tellin Keith that u guys were dirty when it’s the hd dealership that was behaving less than honorably is disgusting!!!

[@EdsGurlMitsuki]

Sadly that's a common story from that specific dealership. Pretty much the only reason they stay in business because they are right off the interstate. Most people around here try to avoid them if they can. I've heard of nothing but trouble from them. At least the engine had actually failed, instead of something minor they blew out of proportion.

[@2amoto]

See here's the rub to the entire thing, and I hope Keith actually sees this as well as this channel; of course the HD dealer is going to say that he got screwed by the dealer he bought from. They hoped to convince him to buy an entirely new bike, which they make great profit on, take in his bike if he's lucky for a $500 trade toward the new one then turn around and spend maybe $1000 on a new motor (they are a HD dealer/shop cost) for it or just replace the crank case and then turn around and sell the bike for upwards of $15,000 - $18,000, all the while trashing a business they do not know nor care about and in the long run end up actually royally screwing Keith over. That is the massive pit that is typical dealership etiquette. No respect for each other nor anyone else, and even less for the customers.

[@uhyeahitsme413]

I love hd, but I dont like the hd dealers at all

[@teddybeer1757]

Sean should have sold Keith a Kawasaki Concours, instead of that ugly HD, much more reliable and hell of a lot more powerful.

[@uhyeahitsme413]

@@teddybeer1757 a concours roflmfao, now that is an ugly bike. Keith wanted to ride an american icon

[@TeeBeeZee]

You guys did a great job of customer service on that one. The issue is that the bearing, as others have commented already, is easily replaceable with the proper tools. I upgraded a friend's 88TC to 95ci a while back and upgraded to gear drive S&S cams while we were at it. They came with the better quality Torrington cam bearings to replace the weak INA factory units. Using a Jim's bearing tool, we pulled them right out of the case with no drama. Used an arbor press to replace the outer ones. As long as the damage was limited to that area of the engine, it should have been repairable and even stronger and more durable than before with the good Torrington parts installed.

[@magicalunboxings7098]

“Why we don’t buy and sell Harley-Davidson’s anymore”

[@pleasedontwatchthese9593]

why we dont sell motercycles anymore

[@seriousturn957]

@@pleasedontwatchthese9593 moter

[@mrtt29]

he had a channel.. he showed the ride cross country,the brake down, and he shipped the bike back

[@StreetWorksMedia]

the new bike broke too lol???

[@mrtt29]

@@StreetWorksMedia i dont know . he showed the first brake down. he was happy with the service he got

[@adaohd2538]

Break down, bitch

[@SmoothbassmanStudios]

What was the channel?

[@jasem6684]

This is why I'm buying my first bike from you guys.

[@SuperUnknownKIDS]

exactly, me too and I'm 3 hours away from them I'm in NYC

[@coffee11970]

You guys are AWESOME. You guys represent the true American spirit. I send you many blessings love and light.

[@fastdraw30]

That's road side assistance in beast mode right there!!... well done fellas!

[@terryallen3550]

Gods brothers in the spirit of keeping other brothers spirits up. I love hyperactivity lol :-)

[@urbexphotographer]

This crew is just the nicest bunch of people on KZbin, no egos just want everyone in the chain to be happy! This is so much better than American Chopper and the rest of that high drama Bs, another subscriber from the UK living this content!

[@somborn]

You tried to sell the American dream. But you sold the American reality. 🇺🇸 🇺🇸 🇺🇸

[@madmofo9477]

Twin Cam had almost 20 years of production, in every bike other then the sportster that Harley made, so how many are on the road? far too many to count. So, the cam tensioner shoes have a 25k service/replace. They also wear faster when people do NOT change their oil, when people do NOT use a quality oil, and when you let a bike sit for extended time without changing oil, (Motor oil does have a shelf life, so if you ride 500 miles a year, change every 3000 miles, bet your last $1 your oil is bad or near bad regardless, since it will take 6 years to hit 3000 miles.). The inner bearings are 100% serviceable/replaceable, and NEVER ask the dealer to do it (My certified HD mechanic $500, my dealer, $1400, both certified by HD not difficult math!) Do not waste $$ for hydraulic upgrade if you have spring tensioners, $1000 for few thousand miles over 25k in shoe life, not worth it. SS makes gear drive, so go big or stay home and save pennies for new shoes every 25k, do not skimp on oil, buy quality oil, and price does not always mean it is better. I would use Mobil 1 synthetic before Lucas, Redline, Royal Purple etc. Side note, you want to buy any twin cam HD? What is the mileage? Most likely if it is a touch over 25k, 50k, 75k etc, the owner of that bike been to the dealer, was told $1400 in cam tensioner shoe repairs, and is now trying to pass that repair to a new owner. $9 gasket, set of torx (allen key torx may be best depending on exhaust), and check them out before you buy a twin cam! Oil loss is minimal opening the cam cover, literally less then a shot glass full, and you can see the shoes, look for pieces of the shoes in the cam chest, and know if you got cam shoes to repair or not. That $9 now let you negotiate $1000+ off the price. In truth, there are countless twin cams on the streets today, many over 100k miles. They last forever with care and maintenance just like any and everything else.

[@BikesandBeards]

hey guys this video is going to be awesome I ll see you guys at 7:00 at the viewing

[@billvilla7799]

You got to love a company that stands behind what they sell...two thumbs up guys! Next time I am in the market for a bike, I will look you up.

[@kimber1911]

What happened to the busted bike? Repaired? Scrapped for parts? Good on ya for doing the right thing for your customer!

[@myhdcycle]

That same thing happened to me on a 2000 Road King. I was in Tuscaloosa Alabama which is about 12 hours from my home near Tampa Fl. It had spun the rear inner cam bearing instead of the front one like yours did. The cases do not have to be replaced, they can be fixed better than new. With mine being a 2000 block it still had the left side Timken bearings for the crank which they discontinued in '03 so it was highly desirable to fix mine instead of replacing. I sent the cases to someplace in Wisconson who repaired that race and did some crank work while they had it. Built it back to a 100 HP 95" that was too much fun to ride. I did all the work myself and still had around $2,800 in the repair/build. Rode that one for about 4 more years and had 130,000 on the frame when I sold it.

[@fatles2008]

Keith....you'd have looked better sat on a Bonneville.

[@comcastjohn]

That is customer service. I wish there was a Keith update. You guys are great. Honest and true to your word as a man.

[@Ram-re5em]

Yamaha makes one of the best and most durable V2 engines 1800cc. No problems with mine and friends have over 100k miles with no rebuilds. That is impossible with a HD I don’t think they can go 20k without a rebuild

[@SwinksterThe]

MARTIN WOOLDRIDGE Out of the 5 Twin Cam Harley’s in our family, only one has less than 40k miles and none of them have needed anything besides regular maintenance. I got mine because it was within my price range and it was what I was looking for, I would have no problem riding another brand. I can see some Harley’s being lemons, but I think that many of the horror stories are from irregular maintenance that the owner doesn’t want to admit to out of embarrassment.

[@butteredbiskit3497]

It's crazy that Yamaha has such a short warranty period. That's probably why they're so much cheaper than Harley's. because they aren't all that technically fancy like other bikes (the star line I'm referring to) but they run good for a while. you pay for that warranty. it ain't free.

[@cptdenny007]

MARTIN WOOLDRIDGE you’re wrong in your thinking. My 2015 HD Road Glide CVO will be hitting 70K miles on the clock with no rebuild. My former 2006 GL1800 transmission had a catastrophic failure at about 53K miles taking out the engine with its new owner. I traded out of it at 46K miles. My ‘81 BMW R100RS broke its shaft drive at 10K miles back in ‘83 driving at 35 mph on my way to get it dealer serviced. I had bad luck with my ‘84 BMW K100 RT as well. My ‘73 Yamaha 750 engine seized in less than 6 months of ownership. ‘70 BSA 650 Lightening, same thing. I’ve own 28 motorcycles to date and ridden over 1M miles. I’ve been a steady HD owner since 2009. I had 2 bad ones, a ‘78 and a 2011 HD. There’s no perfect motorcycle that I know of.

[@ks8452]

My 2013 Heritage Classic that I bought factory new and had one mile on it, didn't make it to 4900 miles due to an oiling problem. I contacted HD customer service and was told by Alex, who sounded like he was 15 years old, that, quote, "You would have a better chance peddling a unicycle up a mountain than to get any assistance from Harley Davidson. You should have taken it to an authorized HD dealer..." The bike was out of warranty and the nearest HD dealer is over two hours away. Instead I took it to an independent, and the owner has been a Harley mechanic for over thirty years and both of his mechanics have been working on HD's for about 25 years combined. I'm now on the hook for about 4 thousand dollars for a new/used motor. I'll never by another Harley. They are too concerned with selling the bullshit narrative that Harley Davidson walks on water.

[@MegaBrownie44]

I replaced the inner cam bearings on my TC without without replacing the case half. I must be a genius.

[@danjones9007]

The inner and outer cam bearings are very easily replaceable with proper tools. Always replace inner caged INA Bearings with Torrington needle bearings when upgrading cams.

[@donthewellguy]

It’s that kinda customer service that makes me want to drive there to buy a bike from y’all....

[@markpercy4277]

Thanks for looking after a fellow Brit, you guys are awesome

[@nrich5127]

Another example of problems with HD motors that just shouldn't be happening. Either the engineering is poor or the parts are inferior or the manufacturing processes are faulty. It's really too bad that HD refuses to move their engine design to the next modern level. For every 2 or 3 HD riders who claim that their HD is reliable there is a rider with a horror story and that's just not good enough. Fortunately for this rider he bought his bike from a top notch dealer but not everyone is so fortunate. I have had 5 motorcycles during my lifetime but never a HD - I have the money now to buy any bike I want but I'm reluctant to buy a HD - I've been told by so many riders , they are expensive buy and just as expensive to maintain with unexpected repairs. Why can't HD build reliability into their bikes ?

[@78recorddude]

I have owned four HD's with zero breakdowns or mechanical problems, two Ducatis, one BMW and 32 Japanese bikes over the years. The HD's were the most reliable of all of these bikes. One thing every informed HD owner knows is the need to keep an eye on the cam chain tensioners in the post-evolution designs. Neglect them and they will fail causing the catastrophic engine failure described in the video. It is baffling to me, that a reputable shop selling these bikes would send them out the door without either 1) verifying the accuracy of miles each bike has run and 2) verifying that the cam chain tensioners were replaced if the bike had run beyond their expected service life and 3) doing this simple job if they have not been replaced. Harley engines are good for well over 100,000 miles given proper maintenance. There's simply no need for this type of premature engine failure.

[@buckhorncortez]

The did move the engine design to the next modern level - it was called the Revolution engine, co-designed with Porsche. Liquid cooled, dual overhead cam, four valves per cylinder. Harley aficionados, apparently, weren't interested in that kind of motor.

[@nrich5127]

Sorry but the Japanese had made these improvements 20 years ago - where have you been ?

[@whitey22222]

@@78recorddude Brother I love my Evo but the crap MoCo has been pulling since the twin cam is hard to deny. Saying something is reliable for 100K then saying tensioners need to be inspected and replaced before that kinda negates the first claim, Cam chain tensioners and cam bearings ARE NOT BRAKE PADS they should not be maintenance items if they are you screwed the pooch on your engine design!

[@kennethwise7108]

I have 135,000 on my stock Evo pre twinkie

[@GrtSatan]

I recently purchased a KTM 790 Duke, by far the best machine I have ever thrown a leg over. This is the future of motorcyling; light , powerful machines that are a challenge to ride to the limit. The icing on the cake was how much bang for the buck it is. Harley-Davidson's research and development department must look at this machine and weep.

[@xidegel4494]

That exact thing happened to me with my 2006 HD Softail Heritage. What happens is, that folks replace only the chain tensioners, but it's highly recommended to also charge those darn bearings. So I highly recommend that the bearing get replaced along with the tensioners, and oil pump o- rings. Best wishes ! Cheers from Austin Texas ! 🤠 P.S. I enjoy ya'll You Tube videos

[@livewire6925]

The manual clearly states that if the cams are removed for any reason that the cam bearings be replaced. Most techs do not have the cam bearing removal tool .A good dealer would have the Timken Upgrade that has been recommended since 1999. Most of the knowledgeable tech's are either dead or have retired. Its been common knowledge since about 2000 that the cam bearings are cheap, the composite tensioners flake off small pieces that clog your oil pump ports, and most High mileage riders replace the tensioners around 25 to 30 thousand miles if they have no symptoms. S&S makes a gear replacement kit with new cams. No chains! The dealers are good for basic service and accessory installs, Oh and Parties.

[@roadhazzard6]

I'm a Harley tech and I would never service the cams without also replacing the inner cam bearings, your absolutely correct

[@ashdavenport23]

Thanks for the information

[@cameronlewis8136]

Great content! Find my self watching a lot of your videos right now due to the pandemic. Can’t wait till I can own my own bike! Keep it up! Stay healthy! God bless!

[@1234cdsarver]

That was perfect when she said I love you great video thank you

[@chabib23]

A lot of the times is how well you work with someone during a difficult situation that is more important than the difficult situation itself. He is gonna love SRK because of the amazing effort and service they put in, rather than hating them because of the first bike failure. Good video exemplifying how create life long customers.

[@Wolf_Mechanic]

Gotta love when a Dealership tries to empty out your pockets over BS.

[@conservativechristian8508]

Cam tensioner typically needed to be replaced at 25K-50K miles. Mine were done on an '05 Ultra (88 CI) at about 30K and they looked perfectly new-thanks Amsoil. 2015 Limited with 103 No issues at 32K. 2018 Limited 107 No issues at 13K so far. Lots of HD out there with 50K-80K with no issues. Regular maintenance and fluid changes are necessary. New HD come with unlimited mileage two year warranty. Spend the money for the extended factory warranty, or take your chances. Any used vehicle is a crap shoot, but a good Harley Mechanic can tell you what to look and listen for.

[@kennethwise7108]

You dont ever have to worry about that problem with an Evo powered HD

[@ScootersAdventure]

You gotta love Harley they just need to realize that if they paid a little more attention to the design to make it right they could make there reputation better I'm on my 2nd one in 30 years and it took me at least 3 years to get them both reliable the first one was a shovelhead I rode for 26 years and now my twin cam is almost there I'm just about 3 years on her she's an 05 heritage classic well at least what she was lol there was very little Harley Davidson parts left on my shovelhead and it won't be much longer for my 05

[@thatsmrharley2u2]

Shovel was the last real motor Harley built.

[@captianstank3791]

Twin cam is fine I changed 4 bearings and a plate with hydro tensioners and it runs for another 50k.

[@Guns_N_Gears]

The limo shot at the beginning was PRICELESS!! 🤣🤣

[@justinlyons5159]

Best video yet... great story great company great people

[@danielww9022]

That's some outstanding customer service. These bros crossed state lines to ensure their boy wasn't left stranded. Well done, fellas!

[@yellowbusguy]

The weak link in that Harley engine was that it's a Harley engine.

[@goldwingman1500]

They make the worlds best Boat Anchor that all there good .I ride goldwings 1000, cc1100, cc 1200, cc 1500, cc 1800, cc God rides a wing and prayer .lol ?

[@7o177]

fuck it bruv ct90 chinese swap all day.

[@brucebear1]

And they're fine jewelry. Not that I want to wear a 700 pound piece of jewelry, but if I did ...

[@jeffsmith-vs5dv]

@@bradyelich2745 harley the only way to get freedom i ride a 2012 ultra classic my first was an 1981 1200 sportster love em!

[@jeffsmith-vs5dv]

@@bradyelich2745 wow

[@dangunn6961]

What a coincidence. I have a Harley with a worthless failed engine too. They are very popular. I also have a Yamaha. It actually runs.

[@swaimbr]

You guys are awesome!!

[@brotherbill69]

I bought a used Ultra with the twin cam 88 with 65,000 miles on it and the cam chest was the first thing I had to get rebuilt within two weeks, I think it was all original because one of the tensioner plastic pads was completely gone. Needless to say, new bearings, chains, tensioners, push rods, cams, lifters and an oil change, I had them replace everything new except the oil pump, he had one with a couple thousand miles on it and put it in to save me a few bucks. I got the bike on the cheap so I wasn't too bummed about it, I was actually glad I had it fixed, I've heard horror stories about how terribly wrong things can go when they eat a bearing or break a chain. Looks like that one might be able to be saved. Mine has been great in the cam chest but has had to have the fuel injectors changed, both tires and now the charging system is giving me hell. I've replaced the battery twice, the voltage regulator twice, and the rotor and stator twice within 500 miles or less and guess what... you got it, IT'S NOT CHARGING AGAIN!!! Any suggestions would be great, I'm pulling my hair out here!!! It's been down since April and I don't have the cash to take it in to the shop.

[@rubo1964]

I would check the wiring specially from stator.Make sure all fuses are good.Its a good idea to run a wire directly from stator to regulator.Sometimes there is a plug in between and these plugs are known to melt down.Carefully inspect all wiring from charging system before taking to a dealer.My VFR800 had fried plug which took out the regulator and direct connection with heavier gauge wire from stator to regulator solved my issue.Good luck

[@jeffl4830]

Those plugs have been a problem since the early days of the Honda V4. I removed the connector on my '83 and soldered each wire together, and have had no heating issues since. Strange that Honda has never settled that issue once and for all.

[@kennethwise7108]

Who would own one of these bikes? 20K and needs a service of this nature? WHAT A POS!! I'd take an Evo powered HD any day over one of these twinkies

[@Nekminute]

i want a turntable in my living room, thats where a motorcycle belongs after each ride

[@cw6082]

Respect for helping the guy out thou that is the kind of dealer ship we all need.

[@saxon1177]

Harley should make a new model bike and call it something like the Catostrophica in honor of all their bikes that have had catostophic problems.

[@kramerguitars204]

Sean in the train station like, “HAS ANYONE SEEN ENGLISHMAN CALLED GAVIN!?”

[@captianstank3791]

I wasted my whole life looking for gavin. Where is that rat.

[@rockymullins6133]

Had a 98 Road King. Ignition module went out. No one would tell me anything at dealerships. Idle cable screwed up. I figured it out and fixed it! After they leave you beside the road a couple times, screw em. Back to Yamaha.

[@jeffsmith-vs5dv]

rice grinder lover lmao

[@motomaker6051]

jeff smith Your butthurt is showing and it’s pretty freakin funny

[@user-qk7mi3ou6l]

Nice to see there's still honest folks out there! 99% of dealers would've told him it's his issue at that point. I'm in VA, but will consider buying my next bike from you. Thank you guys for being decent human beings.

[@hollowaysteve]

I like Harley. I had one. But seeing an early twin cam self destructing is not a surprise... And 15 years later they’re still doing it. A Friends owned from new, fully serviced ‘not thrashed’ LowriderS dropped its guts in the same way at 30k miles 2 weeks out of warrantee and Harley Corp didn’t lift a finger. A cam let go and took the crank with it. His dealer (who said it’s down to cheaply made internals) rebuilt it using improved parts at cost for him (still $4k!) but that’s a life long Harley owner finished with the brand. Sold his Harley’s and moved on. It’s always the dealers in America that have a great reputation but Harley Corp are just money grabbing shysters overcharging for a cheap second rate product. The last decent engine was the evo. They need to look out. Indian are starting to pull away. And they don’t have imploding engines...

[@martincvitkovich724]

yet

[@hollowaysteve]

Martin Cvitkovich Ha. Indeed but it looks ok for now and I get the impression that if they made a ‘howler’ they’d fix it. Unlike Harley who have continued with a ‘bodge’ design and let the customer pay to fix it.

[@n4zou]

The problem I have with Indian is Polaris. Polaris screwed it's Victory Customers because Victory was competing with Indian. Worse is Polaris refuses to open source it's parts so Victory customers could get aftermarket parts for their Victory Bikes after 10 years. They "think" screwed Victory customers will but Indians once support ends. I can tell everyone that after the screwing they got from Polaris they would not take anything from Polaris if it were given to them.

[@filippocorti6760]

@hollowaysteve: That's unfortunate your friend went through that. I'm wondering if he did the preventive maintenance. I don't know when the cam chain tensioner requires inspection. It could be at 30K miles.

[@hollowaysteve]

Filippo Corti You read the bit where I mentioned ‘Owned from new, fully serviced’ ? It was fully maintained by the supplying ‘Harley Davidson main dealer’ That ‘is’ preventative maintenance. His is not the only one to have problems. The CVO engines are trouble, the TC88 problems are well know and proliferate. All the later ‘twin cam’ engines also have similar (if not quite so devastating) problems as the 88.

[@johndavis6596]

Awesome customer service. Good to see!

[@jamessouthworth1699]

My bike is a twin cam 88. The first things i did was upgrade the cam bearings and chain shoes. They are TIME BOMBS and should have been a recall.

[@halnwheels]

I had my H-D dealer do the upgrade at 43k miles. At 70k miles the cam bearings self destructed. So the cam bearings only lasted 30k miles. Had the dealer do the long block program and at 750 miles the main left side main bearing failed. H-D instructed the dealer to rebuild the engine. Now I have 94K on the bike and it seems to be good. H-D had really better think about some basic values before thinking they have a demographic issue.

[@vector6977]

Get gear drive setup, no more issues.

[@jamessouthworth1699]

@@vector6977 ...until you get too much crank runout. I've ben saying for years they need to make cams that are gear on the backside and chain on the front. The front chain and shoe isnt the problem as long as you run a quality shoe. Its the back shoe that is rediculous to get to.

[@Jonathan-L]

By the way, I have a 2015 103ci Fat Boy that's only done 5,000 miles, so what problems can I expect later on?

[@thatsmrharley2u2]

@@Jonathan-L None. Sounds like it gets plenty of garage time.

[@dcbc991]

Great outcome. Thanks for doing the right thing. Though costly, I'm sure it'll reap it's rewards in many ways.

The twin-scam engine was a failure. They should just improve on the EVO.

[@kennethwise7108]

AMEN TO THAT BROTHER! Here's mine, 100% original and unmolested. kzbin.info/www/bejne/m3rSmaGtZ8yfhs0

[@The_Honcho]

I mean most evo’s with basic oil maintenance get at around 150k miles. Can’t fix what ain’t broken

[@markchildress9639]

I just started watching you guys!! You are the people I want to deal with!!!! Honesty goes a long way!!!!

[@edgarburnett2115]

Over the top customer service.

[@kennethwise7108]

Im 100% convinced that this is the BEST video on KZbin!!

[@stevemason8933]

while that was catastrophic, it is not engine failure. the cam bearings are definitely replaceable, the removal and install tools are available from harley. how can two dealers not know this? cam bearings fail, they are not made permanently into the case. now if the bearing imploded, and sent metal thru the oil pump and into the engine, it all has to come apart, the bearings replace, (not with cheap harley bearings, rather with jims quality bearings, perhaps a new oil pump, and clean and inspect.

[@davidnanze8697]

Yeah when he said that i was thinking what the hell he talking about. They are absolutely replaceable. in fact there are videos on you tube that shows you how.

[@eddiebenzz]

Steve Mason FACE IT !! M8 is a 🍋 !!

[@cb750k1974]

Uh...I think the whole cam bearing body...the "cage" I think they call it, the "body" that holds the bearings, that is actually shoved into the casing somehow got loose and starting riding around it's "home" in the casing like Sean said which sort of wallared the casing out making it too big, out of shape, out of round, etc and because of all that wallerin' a new cam won't fit......gotta get new casings.

[@whalesong999]

@@cb750k1974 Ugh, that's a miserable condition. I don't recall the mileage being mentioned on this machine so if low mileage, it doesn't sound well for the design or upkeep. Edit: Those bearings look like the most simple kind of Torrington uncaged - meaning there is no cage separating the needle/rollers - archaic and not long lived. The outer race/shell is not hard or durable enough for that application, IIRC. Only application I recall seeing this used was the transmission of a B44 BSA transmission where the rotating speed was much less and there was a constant bath of oil. If there is no pressure oiling to that bearing in the H-D, it would be surviving on just a passive splash and that, to me, is inadequate.

[@rxheaven13b]

most HD dealers don't work on their engines. You have to go to one of the few "big" shops that have trained techs that do engine repair.

[@patrioticmillennial2747]

The cam bearings can be replaced in a TC-88, just this specific situation is a tough one. The only issues I could forsee is if that old bearing walked its way out, the cam journal might be a slightly bigger or even egg shaped from that old bearing walking its way out slowly over time. You'd basically need to mic the journal and make sure it's not egg shaped and then use a slightly oversized bearing. It would have to be a perfect fit though because if it was too loose, the bearing will just walk out again after thermal expansion. And if it's too tight, hairline cracks could develop during installation and crack the case. It's a real tricky situation in this case. But also, think about the small metal shavings from that cam journal that have been running through the rod bearings and all those little needle bearings. Nothing really you can do there, but just some food for thought, hopefully the filter caught everything. It sounds like one of three things, either the dealer didn't want to risk that tricky install of an oversized bearing, which is understandable. The cam journal was egg shaped which at that point there really isn't anything you can do except tear down the case and machine that journal. Or they just didn't want to deal with the hassle and would rather upsell the guy into a brand new engine.

[@scubatrucker6806]

Those outfits 😂😂😂

[@doorguru168888]

I'm not surprised about what you did for your customer. You guys rock and are top shelf !

[@renevanoyen3817]

There's nothing like a Harley Davidson... Due to a cash problem I ride a Honda instead. Oh hell, in the end it really doesn't matter what you ride, as long as you ride a motorcycle. :-)

[@BlindTom61]

I got my first bike 61 years ago. I've had all sorts. The Harleys I've ridden since 2000 have been hands down the most reliable scoots I've ever owned...

[@redloh7204]

should of chosen the Honda in the background. Harley wanted twice what I payed for my metric bike just to repair, ouch.

[@sk8777kid1]

rick 37912 cause metric bikes are cheap, good quality but cheap. But the quality just isn’t there for me for metric bikes, plastic switches and fake chrome everywhere as well as gaudy designs that try and imitate harley as well as other brands . I’ve owned a metric but I now have two Harley’s, IMO they’re better bikes.

[@RossMalagarie]

Love my Yamaha Raider S. It was 6yrs old new never titled with 1 mile on it and got it for A LOT less than a 6yr old used with 10K miles Harley Davidson Fatboy. LOVE IT!

[@jeffsmith-vs5dv]

@@sk8777kid1 yes sir i agree well said i ride a 2012 ultra classic 103 ci lots of pretty chrome and she weighs about 960 big beautiful pounds

[@sk8777kid1]

Baron still waiting for my award. Never received one.

[@MaryJaneismyGF]

very cool guys that you gave him some local gifts. Im from Harrisburg myself will deffinately stop by this spring and check out the shop!

[@dentistguba]

The final bikes colours almost match his helmet too.

[@caseyholm6826]

Did I just see a road glide turn up? Get outta here Keith! KEITH! LEAVE!! Gosh Keith! Hilarious!

[@C8guy84]

Another reason to stay away from used HD's. Same shit happened to a used 883 the wife "had" to have. Shes back on a ninja 400. Never again.

[@Joshg1984]

What exactly was wrong with your 883

[@C8guy84]

@@Joshg1984 Lost compression in the rear cylinder. Needed to be rebuilt apparently is what our HD dealer had told us. We sold it as is, lost our ass on that deal wow.

[@whitey22222]

​@@C8guy84 Gotta be very selective with Harley's it is sad to say, have had multiple sportsters and many problems, Have an Evo Softail now, I put on a Custom frame my self, selected the parts from different years for reliability (a long list I won't go into here) and it is as reliable as my CBR1000rr, worst part about Harley lately is the Company and their dealers, Far to many dealers are looking to drain your wallet any way they can, and the MoCo won't stand behind what they sell even WHEN IT IS A MANUFACTURING DEFECT unbelievably sad to say the least!

[@Full_Deflection]

@@whitey22222 Any cruiser should be far, far more reliable than a super sport.

[@lengray44]

@@whitey22222 I have to say, you have just described exactly why I would never buy a harley. "You have to be selective...........then it can be reliable" I have been hearing that for more than 40 years. Hell, I even bought in to it for years.

[@Testlabro]

I know I’m super late bro but that was one of the coolest stories I’ve ever heard. It proves everyone isn’t out to get you and this will bring you lots of business

[@jimposey8848]

That’s why I love my 3 evo’s

[@mrvoyagerm]

50k on my 2011 Ultra - no problems, nothing. Fabulous bike. The only bike I've had that left me stranded was my 2001 GL1800. I will never buy another one.

[@999chewbaka]

Is this normal on Harleys? If so, it shouldn't happen on a made in the USA product. Reliability is the lifeline of a motorcyclist and if it happens often enough this could compromise the reputation of Harleys. Hence the enthusiasm for foreign bikes for a lower price with fewer problems.

[@BikesandBeards]

+chewbaka this is not normal. My road king has 98k on it

[@Pizzaesser]

What I can tell you about the reputation of Harleys in northern Germany: Shaky, screw-loosing and oil burning/spitting bikes for rich old men who don't like to turn a screw by themselves. Driving only very short distances in the sunshine just for the chrome-show, they don't have to care about the price of some over-expansive repairs every few weeks. Surely prejudices i guess, but good reliability is no part of the reputation, thats for sure. I had never owned a HD and have no practical experiences with them, so plz don't kill the messenger and may the force be with you! ;)

[@lonetrader1]

Indian for me alllll the way

[@mcearl8073]

Pizzaesser People day the same thing about Mercedes here in the US and like yourself they never had experience with owning the brand but they continue to spread information over the internet as facts. Meanwhile I have a Mercedes and it’s been reliable, it is more expensive than a Chevy and it does cost more to maintain, just like a Harley. I’m sure over there in Germany there are millions of Mercedes driving around racking up trouble free miles, just as their are Harley’s in the US. They do vibrate but a lot of that seems to go with the experience, they are not luxury bikes really, if you want a quiet smooth advanced motorcycle there are better options.

[@freedom24v86]

Harley is 5th place with a 26% failure rate Victory (now indian ) in 4th with a 17% failure rate Kawasaki is 3rd 15% failure rate Suzuki/honda in 2nd place at 12% failure rate Yamaha is 1st at 11% failure rate

[@mickc4633]

Hey Cam bearings are very common especially when the bikes overheated that’s the first thing to go. Sounds like the bearings seized .Cam bearings are not part of the cases and they’re not hard to change . Unless you ride the bike when The bearings are gone. Stand up thing to do to take The bike back. 88 cubic motors you can pick up under two grand with low miles. Of course you know that

[@patgh63]

If HD built an airplane, would you fly in it ??

[@nobody-yu4cf]

Nope....

[@jeffsmith-vs5dv]

yes sir

[@CHEVYK10]

Never

[@jeffsmith-vs5dv]

cmon fellas they would have to meet aviation standards to even be able to fly anyway why on earth would they even bother lmao

[@jeffsmith-vs5dv]

@@CHEVYK10 cmon fellas they would have to meet aviation standards to even be able to fly anyway why on earth would they even bother lmao too funny

[@cybermavrik]

At least Keith can say he got the real deal dyed-in-the-wool Harley-Davidson All American Experience... God bless your Keith.

[@GrtSatan]

As opposed to routine engine failure?

[@torresalxndr]

You guys are awesome and you take care of your customers even when you don't have to. That's why you are successful.

[@misfitsailor]

Evo...better than any twin cam H.D.

[@kennethwise7108]

AMEN TO THAT BROTHER! kzbin.info/www/bejne/m3rSmaGtZ8yfhs0

[@mattw8834]

@@kennethwise7108 ,is still a jag

[@electronix001]

Great that you guys picked the bike up. As I once stranded with my fatboy, another rider stopped and called his friend which arrived with an old chevy van. This guy loaded my bike and repaired it in his shop for free. This really happened. Will never sell the HD. Many greetings from germany

[@danbailey1229]

Did I missed the rip off part .

[@jamssnana4084]

You guys did a bang-up job looking out for him! Respect.