Bosch Ebike Motor Systems Troubleshooting | Power On Errors & More

Over the years in the shop we have seen a variety of different issues come up with the Bosch ebike system. Most of them are pretty simple to solve. We outlined most of them here and we will be doing more videos in the future. Let us know below if you have some issues with the Bosch system you would like us to diagnose and solve.
Timecodes:
0:00 Intro
0:23 eBike won’t turn on
1:45 Display not connecting to bike
4:15 How to tell if display battery is dead
6:40 Bosch Kiox display not fully attached
8:00 Damaged thumb pad
10:10 No speedometer reading
12:25 Service reminder
14:00 Dead power pack battery
15:15 Hard reset of battery
18:00 Display battery dead
19:20 Changing Bosch ebike display battery
21:20 Motor problems on Bosch eBike
26:08 Bosch Error codes
Music Bed ID:MB01ADHSYXVIMWN

[@karlschwab6437]

Thanks Chris for this great video! I just purchased my first ebike (Lectrix XP) before I found your videos. I live in Michigan, but your videos such as this one; I am amazed on just how complex these machines are getting to be, at least, electronic wise. With your videos and the information that you are providing, will give me the knowledge that I will need when I look for my next ebike! Thanks again.

[@m00nsplitter72]

I have given you several unqualified 'thumbs up's, but would now like to explain why. You do an excellent job in preparation and communication of your presentations. I admire your candour as well as your knowledge and understanding of viewers' curiosity. Kudos and gratitude for providing superior content.

[@garyvernon5705]

I wanted to express my thanks for providing the solution to the problem with my wife's Intuvia display. Since new, her bike would randomly shut off, often on a bumpy road, and need to be re-started. The only solution I had for this problem was keeping the contacts surgically clean. The problem had been getting worse, sometimes shutting off twice or more during a ride. I knew it was contact related, but could not figure out why, and was thinking of replacing the display. Then I watched your video and noted your comment about possible warpage of the mount if it is too tight. So, I checked. It was way too tight as there were no gaps between the halves of the mount. Loosened it until it was movable. The random shut off problem has totally disappeared, and the bike is rock solid reliable now. Many, many thanks!

[@Propelbikes]

This makes me very happy :)

[@garyvernon5705]

@@Propelbikes I am glad you are happy, and for sure that makes three of us, as my wife is thrilled her bike no longer shuts off randomly, and I am happy to have found the solution to the problem. Thanks again!

[@tobidelbruck]

@@garyvernon5705 I probably have a very similar problem and your video pointed out this potential problem which is great, thank you. For me, after some months the original bolts loosened so much that one side of the mount clamps just fell off and disappeared. To prevent this happening to the other side, I tightened it a lot. It was all fine for a year, but recently some disconnection problem started, randomly disconnecting, also showing the flashing empty batter symbol. I will try to loosen the remaining bolts to see if it helps, but it's a bit hard to see how single side mounting (that was working fine) is now not working.

[@damianpoland547]

​@@tobidelbruck I have the same problem with my Bosch Intuvia. It disconnects during the ride and displays the empty battery symbol for 2 seconds. Did you solve the problem?"

[@GreggMPlahy]

Good Post Chris, I always like to problem solve my bike issues prior to bringing it into the shop. Thank-you.

[@Propelbikes]

Thanks Gregg! I think this is the best way to go. Let us know if you have any other ideas. I plan to make a lot more of these to help people self diagnose as I think it's much better to be able to take care of these things on your own, especially if they are quick fixes.

[@marcuswashtell4884]

Hi from uk. Thanks for pointing me in the right direction. After winter storage placed the battery back on the bike and the display was only partially displaying. Solution was to turn on at the power pack. Many thanks for video

[@davehughson]

You're a legend. I would have never guessed that the switch had batteries in it. Probably should have read that in the owner's manual... Anyway, you have saved me a lot of pain - so for that, I thank you!

[@lorrainebowen]

You are so kind to do this in-depth video! We’ve learnt loads of new tips and techniques! 👍👍👍👍

[@joejarriel]

Thanks Chris and Team: such a great video. Helped me fix my problem in (very literally) 2 minutes! You guys rock!

[@raphaelnoack5659]

I think your cannal is excellent. everything always explained in an exemplary manner. Greetings from Düsseldorf Germany.

[@Propelbikes]

Thanks for the feedback, always happy to be able to help!

[@davidcrocker9806]

Hadn't realised that I had inadvertantly switched off battery. This sorted me out! Thanks for posting!

[@judym.18]

Excellent video. I was resigned to taking my Riesse and Muller Nevo GT to the shop because the display stopped functioning. I learned from Chris in the video that I can charge it via a micro USB port on the display's side -- OR turn on the display via the battery while it's on the bike. Huge relief.

[@MasterGunnerOO1]

Bless you. I was so confused why my charged, plugged in battery wasn't making the motor work until I turned on from the battery instead of the display. Thank you so much for this video!!! Earned a sub from me :)

[@theofanisspanos7506]

Excellent video. Keep up the great work!

[@3rdracer]

i have had my bosch system for 4 years with 2300 miles on it with no issues, its a very reliable system,

[@Propelbikes]

Awesome! We agree! It’s great!

[@JoeGiz64]

Good info Chris! I have a 2017 Haibike Full 7.0. The problem I had was with a bad main battery and charger. The display would turn on however the bike wouldn’t switch out of the “off” mode on the display.

[@Propelbikes]

This could also be an issue with the thumb controller. If it's not functioning it won't allow you to switch from the off mode.

[@GirlDK]

Thank you! This truly saved my day :)

[@conorhanley9009]

Brilliant video very interesting looking forward to more of these type videos 👍👍 from Ireland 🇮🇪

[@raduturcanu8393]

Very good video, you're very generous to share the knowledge. I have the problem described first in the video, with the gen 2 classic display not showing speed and motor not working and now I know what needs to be done. I'll loosen the bolts and I'll clean the contacts. Hope it'll work. Thank you!

[@christill]

Good timing for this. I just started getting that Service message when I turn the bike on. I assumed it was just a scheduled thing but it’s good to have that confirmed. It’s annoying though because I just took my bike to the shop recently so they didn’t reset it. And I don’t think I’ll need another service for at least 6 months to a year. So I’m stuck with it for now.

[@Propelbikes]

That is a bummer that they didn't reset it, but yes, it won't impact the performance at all. It's just a display thing.

[@judithherbert504]

Thank you for your useful video. It helped me sort out a problem with the controller.

[@colinhibbert2563]

Thanks you fixed my Purion Display problem!!!

[@Propelbikes]

Awesome! Great to hear!

[@drsage1626]

Excellent video. I see a number of unanswered questions regarding the USB port on the Intuvia. The manual clearly says that the USB port is for charging devices like a phone. It doesn't say anything about being able to charge the DISPLAY'S small battery. So, per your video I am confident that the Battery in the display can be charged through the USB port because you have probably proved that works many times. What is hard to understand though is why the small display battery isn't maintained by the BIG battery because the power to charge devices has to come from the BIG battery, so it seem like a no brainer that the displays battery would also be charged by the BIG battery. A few words from you could clear up these questions for a lot of people. Thanks!

[@sroberts605]

Hello, very late reply but, yes the main battery is the usual source of recharging the display - it's mentioned at one point 5:40 - I haven't used the usb port for charging in 4 yrs. (apart from curiosity!)

[@tinahood7]

Thank you very much for this video. Both my and my husband's bikes are not turning on. We did try cleaning the connections, but we didn't know anything about resetting the battery. We will try that next. I do have to say that it's bizarre that both bikes won't work at the same time, on the same day.

[@Propelbikes]

Have you tried to turn the bike on by pushing the button on the battery?

[@tinahood7]

@@Propelbikes yes sir. My bike will now turn on *if* I turn the battery on first. My husband's now shows Error 640. We also followed your advice and loosened the handlebar bracket, so that the display can be moved back-and-forth a bit. Unfortunately we purchased the bikes early last year, from a bike shop that permanently closed it's doors earlier this year. I did do a search and found an authorized Bosch dealer a few towns away, so I'll call them on Monday to see if I can drop the displays and batteries off. We had purposely purchased our bikes at a local shop as we do not have a heavy duty bike rack, nor a hitch on our car -- it was easy enough to peddle down to the local shop. So I hope this bike shop doesn't require me to bring the bikes in too.

[@frankiez7414]

thanks very much for having the solution for my problem. Tried replacing the 2016 batteries but they were not the Maxell ones that were in there previously but the brand Varta. Seems like they dont work. I have now subscribed as your channel is very helpful.

[@Ranger-yy1hh]

Great video. Really helpful :)

[@robertmealing8668]

Incredibly informative, thank you very much!

[@drfeelgood8702]

Thanks a lot - u give me the information I needed

[@Propelbikes]

Awesome! Great to hear!

[@micheljalbert6106]

Thanks for the video ! ❤

[@Georgenewmantle]

Hi Chris, I bought an Electra Townie Go I5 with a Bosch power system just a few weeks ago and love the bike but i find that I get little surges of power-assistance unless I am peddling pretty constantly hard against resistance. In other words, I might be going along at "Turbo," the top level of assistance, but can feel very slight variations in the amount of power assistance, which gives a slightly jerky feel to the peddles. Have you encountered this before? and if so, what can be done about it? Should I ask my dealer to reprogram the controller or something? Thanks for sharing your experience and wisdom!

[@mickgoodbe235]

Thanks very much for this very helpful and excellent account the Bosch system. We have two Bosch mid drive bikes with just over 4k miles on them over here in the UK - our local bike shop seems to that at 4K problems start to occur with the motor unit which are undiagnosable - how long should a Bosch system last and do you ever get stumped by a fault on a bike? Thanks again for your great videos!

[@lucablesi4087]

Thanks for this video. I have a probkem with my new belt drive performance cx powered nevo 3. It has an engagement delay when I start pedaling while the bicycle is already moving. Any idea what that could be? Anything I can do before taking it back to the store?

[@FrankMcLynn]

Super Video. Thanks. ❤

[@grutzmac]

Great vid, thanks

[@lockenemeth5410]

Awesome video thanks

[@michaelg2x]

Hi Chris, best greetings from Germany. I had an issue with intermittent motor assist. The indicated speed also varied between 0 and x. The speed sensor was perfectly aligned with the magnet and both, magnet and sensor didn't look too dirty. I then saw some shiny little particles on the magnet. After removing those the system worked fine. Obviously the speed-magnet attracted some magnetic particles that influenced the magnetic field, resulting in faulty speed-readings and consequently the motor assist was deactivated.

[@Propelbikes]

Great feedback! Thanks for sharing your experience. I'm sure it feels nice to be able to solve those things on your own.

[@mamadjun]

Hi Chris. Thanks for another fantastic video. Is there a way of turning off the "service due" reminder on my Kiox display without having to pay almost $40 to my local EBike shop to do it for me?

[@ivanaverag]

thank you, you really help me

[@fergusmccormack6876]

Brilliant information video

[@hayriozturan]

Thanks man solved my issue

[@florintudorphotographer]

😂 done, such a simple fix 👏👏 thanks

[@robertzak2316]

Thanks Chris, My Performance Cx / Intuvia / Cube Stereo bike is losing electric assistance during the ride and then the assistance is coming back on again in couple of seconds (e.g 15sec).This is happening every appx. 5 mins during cycling, even with fully charged battery pack. During the time the assistance is lost, I also don't see "0.0" on display. Have you ever seen such problem, can you please advice?

[@andymorris355]

My Brose mid-drive on a Bulls Lacuba evo8 power occasionally cuts out from a bump or won’t power on from off. Adjusting the battery mount so battery is tighter made a big difference. I also added a Velcro strap to hold battery extra secure. The battery electric connection doesn’t like the battery wiggling which creates an arc at those connections. Removing and reinstalling battery should make the battery light bars turn on; if they don’t just do it again w/ a little emphasis. Unplugging the display and left thumb pod and replugging those 2 connections also a quick fix if they aren’t tight. Pressing the battery on/test button also “wakes up” the display sometimes, along w/ removing and reinstalling it. The display also needs a good tight fit on its mount or the connections arc and shut off power until you reinstall the display again. I actually added a duct tape shim so the display connects a tad tighter when twisted in. All minor issues that are ez do it yourself fixes out in the field.

[@fnosratpour]

Hi Chris very informative video thank you, I have a problem and wonder if you can help. my bike is a scott venture30 probably 2012 model. I took it abroad but was not allowed to take the battery with me! I bought a replacement 400 W 36V battery (similar to the original but not Bosch! ) and mounted it on the bike with the new battery mounting. The original battery had 4 wires (thick positive and negative plus two thin wires blue and green). The new battery only has two wires (thick positive and negative). please could you tell me what are the two thin wires which are now disconnected! and their function which the new battery does not have to connect to? when I turn on the battery, the display comes on for a split second indicating error then switches off and battery also switches off ! and although 36V does go to the motor, it motor does not run. How could I fix this issue? if necessary could I eliminate the controller in order to use the bike? how?

[@dirtymonkey9151]

Hello. I have a question sir., why my display sometimes change velocity mode without pressing (+ -) button while riding ?

[@igeraidi]

My Intuvia display is switching off during bumping downhills. I turn It on again but It doesn't respond to the assist level command, going to Eco but comming back to no assist. I have cleaned up the terminals of Intuvia both sides but It Still letting me down on bumping rides. What do you recomnend?

[@maxmisura335]

I had the same problem. Cleaning the pins of the battery port And bending back the connection "springs" in the battery worked for me. Hope this helped

[@jrewing881188]

Thanks for a great video! I have the issue where the display seems to lose connection with the battery intermittently. I tried loseing the screws a little, and I think it improved slightly, but it isn´t perfect yet. But i will keep fiddling with it. Before I saw this video I believed the problem might be with the battery connection, because there is some oxidation there. I live in a very wet climate. Any tips on removing that? I have tried to find a spray to remove oxidation, but all the sprays I can find (contact cleaner) just seems to be some sort of general cleaing product that won´t short circuit or damage electrical equipment.

[@tintintin]

Excellent.

[@victorjcano]

Have you ever had a contact on the display mount come out? I did. My intuvia display not power up and found one of the display contacts missing???

[@ChatGPTeeh]

Great video. I have an issue where I removed the battery to allow a cable cable for the dropper post. Upon powering up, the display works and the speed indicator works however, no motor assist. I have double triple check and reseated all connectors to no avail. Is there somerhing I have to reset? Thanks

[@bjarnerasmussen3293]

Good info

[@pepper669]

Hi Chris, thanks for the infos. I have a Bosch Performance CX with an Intuvia display. The motor once failed (Error 500) but got replaced by Bosch without any troubles. Now it works like a charm. Sometimes but rarely I have to switch the system on by pushing the button on the battery. I've installed a little screw that keeps the Intuvia in place so that it can't be stolen very easily. So the display is always mounted on my bike. Recently I noticed some water ingress in the form of some cloudy condensed vapor on the inside of the display (I keep my bike outdoors regardless of the weather). The cloudiness seems to have disappeared after few days.

[@Propelbikes]

Thanks for your feedback! I hope this is helpful :)

[@karenseale3769]

pepper669 I have that problem, screen fogged up and having just tried to remove it it won’t budge, not sure what to do now?

[@pepper669]

​@@karenseale3769 There's a little screw underneath that prevents the display unit from being moved. But I'd just wait for a few days and the fogging should go away (maybe put the bike into a sunny spot).

[@canavik]

Hello... Thnaks for a great video... I am having an issue with my Bosch Intuvia which is not shown in your video. During an overseas move from Germany to Canada, my ebike works fine but it is stuck in "Tour" mode. Initially, the display bettary was dead but was able to charge that via teh USB port as you have shown. The handlebar shifter does not work. I noticed that on the base plate under the display where the three golden and four silver colored connector pins are, one golden and one silver connector pin is missing. I presume that this is the reason I cannot shift modes. Do you know if these connector pins can be replaced or could I repair them by filling the cylindical holes with a wound aluminum foil. I have a picture if you are interested.

[@PRELAS]

Love my E-bike. My Intuvia on board computer would display but I could not turn on lights or engage electric assist. I take computer off everytime I leave bike. I put it back on and it doesn't work, but hours later it was working. Someone on 'youtube' mentioned the 'button' near battery to turn on bike's electric to get his Intuvia working. As you also mentioned when onboard computer display is abnormal. Pushing that button is a wonderful bit of knowledge. I want to call that button a 'REBOOT' button. Pushed it and Immediately my display and Intuvia worked. I get to have assist. to pedal out of the fields back onto trail than road to home. Joe

[@toxotis70]

But is this a problem of the display or not?

[@Propelbikes]

This issue usually means that the battery inside the display doesn’t have enough juice to turn the bike on. This is why you can still turn the bike on from the main battery button.

[@toxotis70]

@@Propelbikes and what is the solution ?

[@PRELAS]

​@@toxotis70 I, Joe Prelas read a solution. When display doesn't turn on. Reach down and push the button where you connect charger. It seems to reset and display turns on.

[@PRELAS]

I, Joe Prelas read a solution. When display doesn't turn on. Reach down and push the button where you connect charger. It seems to reset and display turns on.

[@victorjcano]

I started having intermittent problems with loss of communication between my Intuvia display and the battery. Thought it might have been moisture in the battery due to being in a heavy rain. A few months later I actually had one of the contacts on the display mount somehow come out so I think that was the original problem.

[@jonfoxx9745]

I have a cube reaction with the Bosch Intuvia display. The display switches on and shows speed etc, but can not access speeds etc using the thumb control pad. I have noticed that the 2 lower of the gold pins are missing on the display holder

[@magnusedvardsen5527]

Hi! Got Error code 502, relating to the lights, Bosch Intuvia and the Performance Line motor on a Scott E-sub. Front and back lights worked perfectly, then suddenly both are dead at the same time. Got LED-lights so this problem is odd. I have losend the display-holder and cleanded the contact-points. Also opened the motor-covers, reconnected all wires, still no joy. Can you please help me with your thoughts?

[@jazzFABRYk]

You have a great channel here!! I got a new Riese & Müller Charger 3 GT vario with an Intuvia Display. Everything's fine but it's not possible to turn off the lights while riding. On my old bike I could decide to use or not to use the lights. What can i do to switch the lights off while riding? Thanks in advance and greetings from Germany - Axel

[@Propelbikes]

Thanks Axel! Much appreciated! Congratulations on your new bike! I’m not sure if it’s the same in Germany, but you might be able to have your dealer make the lights switchable. This isn’t possible on high speed bikes in Europe, but it might be possible on yours if it’s not HS.

[@jsea2336]

so I got a question, u half covered it. my display is working & the zero is showing up but when I hit the + - or walk asst buttons, it just changes the info on the display. the info button on the pedal asst shift unit is not working. it fixes itself randomly but keeps happening. does that mean that the unit needs to be replaced or could it be something else?

[@jonpenney9265]

Just come across this video, very useful, many thanks!! I have a Bosch e-bike and I have the dealer software. When switched on the software states the motor is in "FBL Mode" and needs reprogramming???? Is this something i can do myself with the software??? Any clues would be gratefully received,

[@e.s.9918]

Thx so much for this video. My display wasn't showing the 0.0 mph, so I pressed the power on the battery pack and the 0.0 mph showed up. Sorry if i missed it, but how do I get it to work properly again, ie when I switch it on at the display it works. I dont want to push the power on the battery pack everytime ? Thx alot.

[@leerobinson2031]

Hey, I’ve just replaced my Purion display with the retrofit Kiox kit on my 2019 Haibike. The display has connected to my battery and shows all the display settings/screens. It registers my speed on all settings but the motor isn’t driving since I replaced it. Any ideas what to check? Loose connection when I replaced the display cabling?

[@Propelbikes]

It’s possible that you need a software update. If the software on the kiosks is different than the motor won’t work

[@thediscoman2001]

i have a question iv just updated my bosch to dual battery but when i put the second battery in it just indicated that the battery is dead but when the first battery is on its fine its only when i use just the second battery it shows that the battery is almost dead even though its fully charged

[@ianelleray7755]

Thanks for taking the time to do these videos Chris - really helpful! As with another poster, I’d appreciate advice on looking after the electrical connections to the display - looks like this might be a weak point? In particular it rains a lot where I live ((Cumbria, UK), do I need to protect the contact points in some way when I remove the display from the bike and then leave the bike in the rain? And is there a routine I should adopt to keep the contact points in good condition? Thanks again! Ian

[@jodigurvideos]

Hi Ian, I live in the tropics and we get a lot of rain, we have experienced some issues that although the Bosch Purion Controller is water resistant some humidity may come in if you don't cover it when carrying the eBike on a roof Rack or on a Pick Up Truck when going at hi speed on the Freeway. One thing is rain pouring down on the Purion, but rain at hi speeds on the hyway it's a different story altogether.

[@ianelleray7755]

jodigurvideos Hi Jodi - thank you for your reply - I suspect your rain is a bit warmer than ours :) . Good point re the Freeway - our bike is often on a bike rack on the back of our vw camper so I’ll protect it somehow when it’s in that situation.

[@ianelleray7755]

I should have said, our controller is the Intuvia which detaches from the bike.

[@Propelbikes]

Thanks for adding some ideas Jodi! Excited about the comments on this video. Ian - If you're having trouble you could put a very small amount of dielectric grease. For cleaning we usually use alcohol. If you're having trouble with the connections and they are corroded steel wool or some super fine sandpaper could help clean them up.

[@ianelleray7755]

Propel Electric Bikes Great advice - thanks Chris

[@brucereeves5829]

Does the USB port really serve to charge the display? Manual for my Power Pack 400 says it’s to accommodate charging cell phones and the like, and nothing on the display says it is itself being charged.

[@philbunt3973]

Hi, my cube kathmandu with cx gen 4 bosch motor, when peddling up steep hills in turbo, the intuvia display goes erratic with the speedo numbers jumping around. Any ideas?

[@zoltanrab9032]

Hello! I have a Scott e-sub tour bike and i have a problem with the motor. It suddenly started not connecting the gears inside. I mean: whether or not the bike is on or off, when pedaling i dont get any transmission inside the motor. Please help!

[@wanderssed8953]

I have a performance line cx with purion, i'm able to charge battery outside but if I try to charge it inside bike through frame port i only see the purion display and battery led turn on but without blinking and no charging, why?

[@wattsun7490]

Great video! 👍 I have a 2016 performance line cx with 7700 miles. It just developed a high pitch vibration sound on top of the motor whine. This noise isn’t present with the motor off. Have you ever encountered something like this? Idea of what it may be?

[@Propelbikes]

I would check the motor mounting bolts and confirm they are torqued to spec. There is also a dampening film which goes between the motor and the frame which could be worn out or installed incorrectly. The added torque of the motor could cause this to only arise when the motor is being used.

[@wattsun7490]

I will look into that. Thanks for the quick reply

[@ronniemaclean7427]

Hi Chris. Excellent video. Sadly my issue isn't covered. I have the same Intuvia display and Bosch motor on a Raleigh Motus. The battery is perfect and records everything. However, no power is coming through. This happened suddenly during a bike ride yesterday. It stopped completely and I cycled on no power for the final 5 miles. But, then suddenly the power kicked in for a few seconds several times during the final 5 miles. When I got home I looked at the sensor and it was out of position although I don't know how it could have moved as I needed a screwdriver to move it to where I think it should be. Any suggestions please? Many thanks, Ronnie

[@Propelbikes]

Sorry for my delayed response. This leads me to think it’s an issue with the connection between the display mount and the display.

[@makstkalenko608]

Thanks, very useful video. I have a question about my bike: when I press the button on the battery, the intuvia display turns on, but it doesn't show "0" on the speedometer. As a consequence, the motor does not work. Do you know what could possibly be the problem here?

[@Propelbikes]

That means the display isn’t connecting to the motor for some reason. I would recommend pushing the power button on the battery. You can also clean the contacts with some alcohol.

[@lindyhopperalbury]

Great and informative video. I have the initial problem of the system not turning on all the time. Sometimes it comes up right away with Active Line Plus and the speed, and we are good to go. Sometimes I might have to wait 30 seconds, sometimes I will turn the rear wheel, jiggle with the display, use all the buttons, and this may or may not work (when it refuses to start we will try anything I suppose) If it does not work I might just pedal off unassisted, and maybe after a few km it may come on, or maybe not. I have pedalled home a fair distance unassisted at times. Often when it is working a small bump might switch it off, and it may come back or not. Yesterday I noticed that the bump switched the whole display off, not just the assist. I loosened off the mount yesterday (last time at the shop they obviously tightened it to within an inch of its life) for no change. I wiped all the connectors but really, the external design means they should be fail safe even with a bend in the mount. No corrosion etc evident. I might now try some micro sanding cloths to remove any grease that may be present. I am thinking maybe the problem is a connection somewhere further down the cabling, or a break in one of the circuit boards.

[@Propelbikes]

it's possible that you need a new display mount. It's also possible that if it was too tight for a while that it could have warped. Maybe the shop can try a new one.

[@sroberts605]

A year later, but did you have any luck? I'm starting to get a problem with the display cutting off, and it started when coming fast down bumpy hills, but is now more often happening. I'm going to try readjusting the battery top mount see if that works.

[@jeanpeuplu4772]

Thanks for this video, i have an issue : after update i am not able to power off the bike (lapieere fs500 bosch) anymore using the power button; it turn on by itself! any clue?

[@callumnoblett4905]

Hi Chris , Thanks for the info. I have a broken clamp on my ituiva control mode switch . I have a replacement switch to fit . Is this trouble free if you are careful or, as with most things electric bike, best to go to my dealer? I like doing' learning to do what I can. Regards CaLLUM

[@Propelbikes]

I think if you’re careful not to lose the little screws and you’re patient it’s fine.

[@fredsegrist4240]

My e-bike slips when I am in 3rd, 5th, or 7th gears. My pedals just freewheel. It will not engage. So I stay in 4th and 6th and use my pedel assist as needed. It is a bosch performance. I really like it but would like to find the problem..

[@martincuellar1345]

I have a Focus jam 2 and recently the display turned off. I charged it externally and reconnected it to the bike but the battery indicator shows --. I think it does not recognize the battery. When I test the battery, all 5 indicators light up indicating 100%. What could it be?

[@aragot6966]

merci :)

[@Multirep]

thx for a great video, is there often a software updates for the riese & müller with kiox and rolloff hub?

[@Propelbikes]

The updates for Kiox can happen every few months or so. Rohloff is much less frequent though.

[@Multirep]

@@Propelbikes for updating the Kiox, is that only in the shop, or can we update that at home?

[@Propelbikes]

@@Multirep You can update the Kiox with the eBike Connect App, but you can't update the motor.

[@darkopopovic5516]

Hi Cris, I have a problem with CX4, motor runs but transmits no power to pedals. Bike has only 500km. Thanks in advance.

[@Junkanootim]

Thanks for this Chris. I have a locked Bosch battery on my Raleigh Motus Tour e-bike. The key will not turn at all so I cannot release the battery. Any thoughts on a fix for this? Regards Tim

[@Propelbikes]

The lock will likely need to be drilled and replaced

[@ftekin1907]

I bought the bike Friday. It looked onboard computer was not taken all the time in the seller's garage for a long time. I downloaded the bosch ebike connect app. I pulled the onboard com and placed it back again. Bike didn't acknowledge the o/c return. I even registered and paid the bosch lock system. When I pulled the o/c I hear the sound when place back I don't. The Lock sign is permanent. So far I have tried everything with no success. Have you come across this issue before

[@brianmason9111]

Hi I have a kiox display and I recently had to change my switch controller as it was faulty but now my bike has gone into limp mode with error 504,any idea is this because I changed controller and any fix i can do myself as all bike shops are closed because of covid 19

[@Propelbikes]

This is an issue with the speed sensor. It’s detecting a modification of the speed signal and it suspects that there is a speed dongle. I would confirm that the speed sensor is aligned properly, but it’s possible that this might need to be resolved at the dealer.

[@tomaslaaperi5849]

My Active Line engine has started to act just like when you change gears and you have to wait for just a moment before the gear change actually kicks in. If I'm riding and pressing the pedal down too slow OR fast, I hear a winding noise untill for a split second untill it actually starts working properly. And whenever I ride uphill the engine momentarily stops helping out about halfway through a wheel rotation. It works flawlessly when going downhill. Thoughts? Oh, and my bike shop didn't know what the issue was either. Btw because of ur videos I bought a Superdelite! 73 days left untill I get it.

[@ColinBarling]

I keep getting a 608 error on my Bosch performance line cx gen 2 what does this mean

[@shaunmurphy8533]

Great video Chris, I have a quick question from Chester UK, on my assist level button it seems to stick on one setting sometimes but other times it works..... would a "dose" of WD 40 on the assist level button do any harm??..... I suspect with the poor weather we have had here has led to a bit of water getting in this as I leave the bike out in the rain when I am n the pub...... Its an intermittent fault I THINK..... What do you suggest?.... Cheers Mon..... Great video......

[@sroberts605]

I think a placcy bag over the handlebars when you're in the pub's a good idea! Hope you got it fixed tho :)

[@victorjcano]

My Bosch performance frame mounted battery pack 400 is only lasting about half as long as when new. Damn the replacement battery is expensive. Almost $700. Is there any alternative as that seems outrageous!!!

[@amirmehmood3431]

Hi Mate , Can you Please tell me what to do If Bosch Purion display unit does not charge or does not hold the charge even after changing the CR2016 coin batteries? Thanks

[@Guvix09-81]

My supercharger2 with kiox display doesn't stop falling out. I presume it has to do with the magnet holding the display not being strong enough. From the ten times it happened a few times there was a 606 error...

[@Propelbikes]

I wonder if it's seating properly. Maybe change the angle on the kiox how it's mounted to the stem? I also wonder if your fork could be too stiff? In theory the suspension should help with this.

[@karenseale3769]

Glad I found this video, had issues with the battery not connecting and didn’t know about the battery button....... but I’ve also realised I can’t get the controller off . . . . The clip moves but there almost no movement from the unit, I’ve tried tapping it gently but no way will it move....... any advice please?

[@Propelbikes]

There could be a screen inserted below the display mount.

[@karenseale3769]

Propel Electric Bikes - hi Chris do you mean screw?

[@erdincsevencan6314]

Well explained! But I still have 2 questions. 1: Is the intuvia display created for charging up my iPhone? Is this recommended since it will affect the internal battery? 2: I noticed the battery level of my intuvia dispay has 3 bars instead of 5 bars, so I plugged it in a power source but it just don’t want to charge up. Left it plugged it the whole night and it still shows 3 bars on the display. I watched it charging for a bit, when I plug the cable in the display lights go on and after a few minutes the display just shuts off, then after a few minutes the display lights up again, and this cycle goes on all the time without charging it up, what could be the issue? Or is this even an issue? Or should I just leave the display on the bike attached with the battery so It can charge the display this way..?

[@drsage1626]

The battery level display shows the amount of charge in the BIG battery, not the battery inside the display.

hi I have a line cx performace with displey purion, I get the error 500, I can't get it out

[@Propelbikes]

I think you need to see a dealer for this type of error.

[@waldemargrabia4731]

The best specifics.

[@gabrielvernettidasilva6120]

I have a Tern with a Bosch Performance Line. When I'm pedaling, the motor sometimes start with a noise and its stop helping me pedaling with the motor.

[@mjgamesnl3008]

I have a probleem With mg bosch display thing and it wont Connect if it is in it Will go off automatic do you know what I neef to do or else i need to go to the bike shop and ask it there...

[@terryathabasca]

GREAT!!!! Problem solved. what what I do without good people and KZbin??

[@techdesign9152]

So I have gotten my slider to work but my battery turns on then turns off after 2 seconds. Can you help me with it? If not it’s okay if so thanks.

[@richardthibert3222]

After not using my ebike for few days, the Bosch Performance CX 2019, was not able to turn, without a great effort. I was able to fix the issue by cleaning a small amount of OIL/dirt around the crank shaft. Have you seen this issue on other BOSCH ?

[@Propelbikes]

This can happen, but I think it's pretty rare unless you ride in very muddy conditions.

[@Tintoycar]

How do you acces the service date? Thanx

[@pt020]

Never has a contact problem with the displays, not this one and not with the Nyon.. but thanks for the tip.

[@rashadrsad3898]

Hi.I have problem e bike bosch error code 410.and I can't repair it.what must I have to do?just I cleaned it,again same the problem

[@MassiveZero]

I have a similar problem you have discussed from 14:04 except that if I click the button on a battery, the display turns on but it does not show the speed’s 0.0 km/h.

[@BreathYouTake]

same here. what was the prpblem?

[@MassiveZero]

@@BreathYouTake they had to replace the motor.