The Types of People You Talk to in a Call Center

Are you really trying to read this? NO! Just watch the dang video... gosh.

[@mikkirose85]

I work in a call center. I loved this because it was too true to life. You did forget the one that calls in and just yells at you for something that is not really your fault.

[@XanthIllion]

Isn't that just about all of them though? We're never the ones who caused their problem, but you better believe we're the ones getting shouted out!

[@AbiZolanski]

Maggie Rose every time

[@yulianarodriguez3397]

Same shit in. But in diferent places.

[@Julia-dg7ov]

@JayoJay I can relate 😂😂😂

[@kooolllkatscat7830]

When they ask you questions and you correctly inform them but then they start telling you youre wrong and that you don't know what you're doing . Lmao

[@davidreyes5936]

as a customer service representative I dont know if I should cry or laugh at this... im dead inside

[@JS-pw8ou]

david reyes lmao

[@CiaobellaAmour]

david reyes seriously 🤦🏽🌚💀

[@unknownuser1.0]

david reyes Me as well OMG.

[@yudithdm9302]

Same 🤣lol

[@melivenegas8014]

OMG SAME

[@yacaceres]

-Can I Speak to somebody who speaks english? -And what I'm speaking? Chinese?

[@joyow]

Hahahahahaha

[@AndresNostos]

And when you put them in mute they will be like "I'm tired of these people that do not speak american" True story.

[@JulioCesar-hh9wq]

It's very curious that nothing like that happened to me, I used to work on a call center in Mexico and my accent was very crappy (:

[@kimmylizama5463]

Oh my Goodness,

[@teresahoyt5750]

So accurate. You forgot the one caller who asks to speak to your supervisor off the bat and won't let you help them. And once they get the supervisor, they won't let the supervisor help them either. They just wanna complain.

[@oliviamickens4898]

Teresa Hoyt I had those calls when I worked for Wells Fargo, I would speak to the supervisor first before I transferred them over and tell them on real talk like “this person is NOT trying to get assistance because they didn’t want me to even try” and when I did that they already went in with that “ohh okay gotcha” attitude lol. They already knew the deal lol

[@HerNameIsKimTaeHee]

This is insanely true! Hahaha

[@AbiZolanski]

Teresa Hoyt bro yes!!!

[@just2comment2]

yes and one of my supervisors refused to speak to anyone pretty much. Leaves you in a position of no mans land.

[@Blodreina45]

When they ask for my supervisor, I tell them no lol

[@kiraherb25]

The accuracy is to much 😂😂😂. Especially the one who wouldn't let you talk and asked to speak to a manager lol

[@shadowslayer1985]

as if that could change something LOL

[@KhorneyFishRawrFearMeh]

I had this lady who kept asking me loss mitigation questions and I said I need to get her over to loss mitigation so they can answer her questions and she was why do you not know the answers and I was like I am not loss mitigation certified and she said she didn't want to be transferred and so I escalated it so the "supervisor" could explain to her why she needed to be transferred over to loss mitigation and the "supervisor" wouldn't listen to me, she was why wont she let you transfer over to loss mitigation. This "supervisor" messaged me on facebook it was about making me loose my job, she was based in Texas. She contacted one of the bosses and he kept pointing out things. Also they never told us that we could make a pay off with out a payoff.

[@KhorneyFishRawrFearMeh]

JayoJay well the "supervisor" I spoke to got me in all sorts of trouble she was refusing a call and I just wanted to explain to her that the customer would not let me get her over to the right place because she thinks I had the loss mitigation training. The "supervisor" kept interupting me and was like why should I explain why didnt you transfer over to loss mitigation. Then afterwards she kept messaging me on Skype and emailing me then later that night she messaged me on facebook

[@ruffarm4748]

speak to a supervisor

[@gabyshreve2046]

Been in customer service and the one that won't let you speak, that example was a little too passive. She got put some words in. The one that don't let you speak is the one where you can't even say, "thank you for calling etc etc." All you were allowed to say was, "tha," and that's it. I think they should make a reality show from customer service agents called "Unleash the beast!"

[@xinghuali2842]

Lol... this is my routine everyday. And I think it's like being in hell on earth.

[@Abel.Esteban]

Xìng Hua Lì sorry to hear that bud, I figure it out.

[@waldokev]

Xìng Hua Lì lolll true... nobody really understand how true what you said is unless you worked in a call center for over 1 year

[@AbiZolanski]

Xìng Hua Lì me everyday too!!

[@brnvclrrn]

I feel u!!!

[@vladimerb.7379]

I dont think that. Ive been from this industry for almost 6 years now. And working in this kind of job is better than any job that I have in the past. To tell you, you need to love your job whatever it is, enjoy it and live with it. Pressure tired stress? We got it all the time but the experience working in this kind of industry is pleasureable once you know that your customer and your company trust you to handle this kind of scenario. In my honest opinion :) love yeah guys!!

[@Eureka8576]

"Are you american? You have an accent."...story of my life lol

[@AbiZolanski]

lily br rude asses! 💀💀

[@OurworldMES]

I ALWAYS GET THAT!!

[@KH-fu7gb]

I live in TN and STILL get that. We have a deep southern accent. Same as Alabama, Montana, and Kentucky. It's irritating. This is all irritating actually. My job just..mmmm pisses me off lol. Ppl are too entitled

[@incubus06]

@@KH-fu7gb I feel you

[@fica17boy]

Same thing

[@imDk125]

Are you based on America ? No in Philippines. Give me a U.S representative. 😮

[@karencisneros2590]

Diana Kaye Elejedo are u in Mexico? No, hell. You will not take my money, transfer me to someone in the U.S.

[@La-bish]

Diana Kaye Elejedo may I speak with someone who speak real English? 😂😂 absolutely! Let me transfer you to UK 😂😂

[@imDk125]

Hahaha Lmao!

[@karlaabarca2843]

Are you in the Philippines? Can I speak with someone american? I don't think you understand English very well. It's always someone from Latin America or from India the one who is rude to me

[@nicolmarie3920]

Sure! Let me place your call on hold and get a US rep for you, then you press the drop button! Hahahaha ! Chos!

[@waldokev]

Loll this is pretty accurate. I hate it when my surroundings say stuff like " you have it easy, you just talk on the phone all day...."

[@missAUDACITY]

Oh god, the one who disputes everything and the passive aggressive one. My whole life experience.

[@malayasantiago5102]

This is giving me anxiety. Lol. I have to work speaking to these people tomorrow. 😂😂

[@adrianaaaaaable]

Me too, I am not sure why I am spending my day off watching this 😂

[@TytanHavok]

That last one with the 7.5 hours is too real

[@maxinejohnson1512]

You forgot that ones that threaten to call their bank and the BBB 😂

[@brandonrojas-gonzalez9121]

maxine johnson Imagine being in the call center FOR THE BANK😂😂😂 one time someone passed me to their insurance company and THEY hung up on me

[@dapperfan44]

Ohh no, PLEASE don't call the BBB! I'm scared of the Big Bad BBB! 🙄

[@babelfsh66]

I had one customer who demanded to talk to a manager, of course I am happy to pass to call on, checked with my manager and as she kept talking I dial the managers ext and my finger is hovering over the transfer button. As soon as she pauses for a breath I will be all "Yup, transferring you now, pls stay on the line".. But damn, she would NOT stop talking! And it is all "I demand to talk to your manager! You are not qualified to help me! You need to put me through to a manager right now! I wont talk to anyone but a manager, so you need to get your manager! Manager manager manager!!" Bitch, if you'll shut up for like a second I will transfer the call to the manager, why you no shut up!? I was able to transfer her to the manager after 5 mins of "Ok transferring you now! Yup trans-.. .Yes maam I am trying to transf-.. Yeah I will right now-... Yeah! I am trying to!!!!!!! I AM TRYING TO TRANSFER YOU TO THE MANAGER!!!" The manager looking at me across the room with "Why are you not transferring, I am waiting?" all over his face... Ridiculous.. Some people just wanna yell, doesnt matter what they yell about..

[@dapperfan44]

At that point you just transfer, don't put up with that

[@jessicazhanebrown]

Omg I love this lol! I got cursed out today because the customer called the wrong company 😭 I was like sir this is “********” and he was like wait who? I’m so sorry honey you were so nice and I was just cursing you out because you were so confused lol but I literally said the company name at the beginning of the call omg 😩 sometimes I want to bang my head on my desk countless times after the calls I get 😩😩😩 like ma’am I just work here I don’t make the rules or policies I’m doing my best

[@2dollarkevin]

Me: thank you ma'am you just paid your att bill Thank you what have I just paid? At&t Does that pay my chase account?? No, that pays your a t and t account Ok but I want to pay chase Then call chase, adios.

[@Lunar_Crescentfall]

Same

[@jennaduvall2060]

I have been working in call centers for years and this is EXACTLY WHAT WE HAVE TO DEAL WITH ON A DAILY BASIS!! Let’s not forget the ones that have their TV extremely loud in the background or the ones that keep pressing buttons on their phone.

[@ensignabby]

You forgot the little old people that try to convert you to their religion while they are at it. Happened to me on several occasions.

[@jessicazhanebrown]

Omg! I had a man talk for 45 mins to me about converting to his religion

[@cherryblossom934]

I had a client she was the sweetest and she always told me to go to check the Jehova witness page 😅

[@bernadetharganatorres1329]

I love granny calls ❤ they're the sweetest.

[@daintree1675]

wow so real especially the one that says you are talking over me and I want to speak to a supervisor. They are usually doing a dodgy.

[@ashleyabel7070]

This is so true omg I work in a call center for an electric company. There's so many more types of people though. The confused old lady, the one asking immediately for a manger, the customer that went let you speak at all. The amount of rude people who do not take responsibility for there actions is amazing.. Pay your bills on time people!!! I dont understand!

[@Shinggu]

"The one who disputes everything" Man they are the ones who kills me lmao like it ain't my fault u ain't paying your bill for the past 5 months continously 😂

[@amandap.7039]

OMG the conspiracy one was hilarious... I had a customer insist that somebody "hacked his phone number and is intercepting his calls" and saying thats why he was getting static on the line...

[@Abby-ui2yy]

Yeah, but at mine we are trained that static can be an indication of fraud

[@gdlywom]

Probably schizophrenic

[@marissaturner7289]

I loved it! I need to say it: Is like working in the hell, customers are horrible especially in mobile services: 1-they call for stupid things like " I don't know how to use this device teach me how" 2- "why my bill is so high? " (Customer has several calls from Tokyo, Italy etc and did not activated the roaming, I even checked that and told him but he denies saying that he did not make those calls) 3- "I went to the store and they did not have the cell phone that I wanted, you have to refund me the money I spent going to the store" Me:* presses mute *, and you have to refund me for the headache that you are causing me right now. 4-Customer :I am in this "Y" carrier complaining about the services that I have with "X" carrier, and they can not help me so I demand that you come here to this "Y" carrier to help me with this problem. 5- * there's a child crying in the background and I could bearly hear the customer * : sorry can you repeat that again? Customer answer :Are you stupid or what? 5. "Can I speak with a US citizen? " (f**king racists) just to let you know, the majority of the call centers are not located in USA your called can be transfer to any country, because USA companies don't want to pay more money so they hire people in another countries because they are cheaper. (we are not "stealing the resources" because we aren't even in USA, so the Wall does not work when companies want us to do what was supposed to be your job) That means that if you ask that, we are going to put you in the f**king queue again and believe me you could wait hours and hours but you will never be attended by someone from USA. 6-me: sir I'm sorry but I'm afraid that you can not change the due date. Customer answers : you fucking b**ch your company Is sh*t, you are sh*t this is bullsh*t and I'm not going to pay that in the day that you want. Me (trying not to kill him or hang up) : Sir, I'm sorry but I can't change it you have to pay on that day and if you can't you can call us back when you have the money. Customer : Wow you are being rude with me. Me * screams internally* 7- Customer calls on saturday:I want the new IPhone to be delivered at my home right know! Me : but it takes 2 business days to ship it Customer: I don't care, you have to send it to me right now.,because I'm very important business woman and I need the cell phone right away. Me: *screams internally * 8- me: Sir I'm afraid that if you don't verify your information I can not help you. customer : you are useless I want to speak with your supervisor! Me: My supervisor is going to tell you the same Customer :I don't care TRANSFER ME TO YOUR SUPERVISOR NOW! supervisor : the agent is right, we can not help you if you don't verify your information. Me: "in your face b**ch" 9- Me: I'm going to put you on hold for a minute I'll be back in no time Customer :Ok take your time, I work in a call center too so I totally understand you, I can not understand why customers are assholes all the time. Me: *cries of happiness *someone understands it!! You are free to steal this comment and share it with the world, people remember that in a call center we try to help you but we can not help you if you are insulting us, giving stupid nonsense commands, and asking for the supervisor. We are people too, we are parents, we have jobs we have to deal with life everyday like you, so please help us to help you. Remember that we are Agents and customers too. *"Treat the others as you would like to be treated"* And if you don't care about it remember: we know where you live. Just saying...

[@rezayudhistirabeta9911]

Marissa Turner love the last one. We know where u live !!! Hahaha

[@imvivekchauhan]

You really got a lot to say about it...

[@emjay2805]

thank you soooooo much this comment really means a lot

[@Sebilion12]

This is so true! You deserve more likes!

[@felippee359]

For these stupid reasons you have a job. But I guess you are for greater things.

[@SlaineSlayn]

soooo accurate hahahaha I worked for a British Bank and people are so passive agressive 🤣🤣🤣🤣 Man... call center life is more than hell on earth!

[@bloodface24]

How about the ones who have no concept of a touchscreen dial pad? CSR: "Yes how can I help you?" Them: "Yeah I wanted to ask BEEP BEEP and BEEP BEEP BEEP BEEP. Can you help me?" CSR: *Ears bleeding*

[@realityorfiction]

i always hated the ones who pass the phone around. my first call center job was working for a prescription company and people would get fired if the customer passed the phone and the care rep didnt verify them again.

[@JuNinoAibaShOhno]

When I used to work for AutoZone loyalty card call center we could only speak to the card holder and if we heard someone else giving them the answers to the security questions we had to refuse the transfer and they would ALWAYS get mad

[@SA-nt9kl]

@@JuNinoAibaShOhno same here

[@stephaniewalsh9685]

If you can get out, congrats on making it out!! I work at one here in the UK and watching these types of videos makes me feel way less insane. Relate so much to this video!! Got it spot on! There's also customers who demand compensation for problems they had 3 years ago with their service but never reported them at the time and who just want to moan at you even though there's nothing you can do in CS/Sales to sort it. Seriously considering writing a comedy sketch about working in call centres because there is definitely reams of material for that!! I think most people survive it by miming expletives at the screen/hand gestures but outwardly saying I understand, what I will do for you is .... But seriously if you can, leave and never look back!! There's so much more to life than this crap, a whole world to explore and enjoy! Good luck!!

[@stephaniebanda5219]

"could you spell that for me" lmao

[@zhioval85]

Why the ef am I still working in a call center in my thirties?! 😩☹️ I hate it everyday but I work around my husband’s schedule to avoid daycare so it’s nice. But I despiiiseee taking calls. This was really funny though, I can totally relate. The customers that tell you you did a good job are the best. ❤️

[@loquita8929]

Quit! Working in a call center is fucking toxic!! 😩 well maybe don‘t quit before you find another job 😝 I did that but it was the best decision in my life haha

[@MLOUist]

I do the same!! I work at a call center because it's the only place I can work after my husband gets home from work to take care of our baby. Some folks are nice but most are horrible. If only people knew.

[@youdonotcare2959]

@@MLOUist Try to make a phone line sale to Spain. Those mthr fkrs know how to yell at you. 😂😂😂 I've always been the kind of person that answers the phone and if it's someone trying to offer me something I would gently listen or nicely say I'm not interested and wish a good day or qualify a good job if it's the case. I hate when I hear people yelling like that to someone that's only making his job. -.-""!

[@deannomad7160]

Try doing email or chat support from home. It's better than the phones....anything is better than the phones....anything :'(

[@jdalivio1171]

Caller: are you based from america? Me: no from philippines. Caller: can you transfer me to u.s representative? Me: oh yeah sure. (Transfer to indian representative) Adios ! 😁

[@carlysacchetti]

JD Alivio OMG THAT IS SO MEEEEE

[@belosurban9664]

Ahahahhaha

[@yacaceres]

OMG HAHAHAHA

[@reenavalecha159]

😂😂😂😂

[@jaanubabygirl6264]

Savage😂

[@castrokay590]

We used to have an special customer calling every day we call him Mr. Dispute😑

[@XXWritahXX]

At least ,I`ve had the satisfaction to say "Ok, sure. You have to wait 24 h for a supervisor" The anger on their voices, magical....

[@jenniferdevlin2805]

I love it when I say the same thing to a customer except I have to say that it will be 48 working hours that makes it 1 week lol xx.

[@ChamisVlogz]

Oh my goodness Brooke !!!! You have no idea how much I can relate ! I'm not sure what you work for , however I used to work for AT&T retention department, which means we would only get the customers who wanted to leave the company and we had to keep and they were all mad ! 😂 this was awesome ! 🤙🏻

[@BoyerzUrashima]

Retention has a lot of irate customers as they told me. The good ones i get are customers who just installed Spectrum and said take me over to retention department just need to get rid of Directv lol

[@teresahoyt5750]

I currently work for Sprint retention department. This is currently the story of my life.

[@akapotatis9445]

Omg!! I work at At&t customer care and I have transf. so many people to retention just because we shouldn't try to make them stay😂😂😂 I'm so sorry you had to do that

[@uncIeben]

Yeah. I was once a customer of at&t and went to retention. They screwed me over even more. Now im w t-mobile and could not me happier

[@93maly]

Teresa Hoyt I work for Sprint, too! But I'm from CfS department. Also I'm from Costa Rica! Haha

[@ronb7062]

I used to work in the BPO industry here in the Philippines and served lots of American companies and its customers. I would say this video is hilarious, funny and damn a 100% accurate. I can still remember toxic customers shouting and swearing at me and asking for a US based colleague but later gave in to my (encouraging* ^_^) insistence to serve them. At the end of the call, their issues are resolved and their tone becomes calm. Older customers are my favorite because not only they tell you lots of interesting stories of their past but also they give me high rating.

[@abbychavez8918]

I truly relate to this! But I only lasted two weeks 😂 You rock girl!

[@mabelbermachea7440]

Hahaha! This video you made, made me smile because I used to work in the BPO industry and the "callers" you had are really true because I was able to encounter situations like that. Thank you so much! Take care!

[@janericci1893]

Thanks so much for making me laugh about my crappy job at a pharmacy benefit call center. And I have had people call me from their bathroom and asking me to hold while they flush.

[@ccotunai]

I'm glad you included the nice caller at the end :)m they really do brighten your day

[@mercy149]

This was awesome! The gesture on the last call was hilarious! I do the same. It’s like, Omgoshh that was so sweet! 😍

[@theresa8647]

This is 100% accurate this was my everyday life at the call center i worked at

[@williamacev2603]

Or the customers that begin the phone call by demanding a manager!

[@loreavril2]

Yesterday I had a call with a lady who started shouting "I WANT YOUR SUPERVISOR!!!!!" -me: OK, I can transfer you to a supervisor. May I ask the reason? - lady: BECAUSE I DON'T LIKE U!! HOW ABOUT THAT? - I swear to god I wanted to tell her I did not like her either 😂

[@trixiaclaudetteinfante6216]

And then the manager gets angry with the agent as well lol

[@RainbowManification]

Those are the best though, you don't have to deal with them for very long

[@manu-manuel]

I'm a Russian girl and I used to work in a call center in Spain, precisely in Catalonia. I don't speak catalan that well, so I answer my calls in Spanish. Even though everyone there is perfectly bilingual, still I got some calls when catalan speaking people rejected my help and asked for some native Catalan speaker. Racism, pure racism and nationalism.

[@Anastasia-js7pq]

I'm Russian from Barna too. I feel your pain:) I work in call center too but with English market. "May I speak with someone from the US".

[@TonyA-ex1sj]

They are fucking crazy. I don't like people from that part of Spain.

[@jonathanpena7510]

Lmao! This video is so much fun and truthful. That has been my routine work job, the worst callers on earth. I will say it's Hell on earth of 8 hours

[@kariimonty5764]

Love this because everything is very much accurate despite the company you work for. Customers are just so rude and don’t know how verbally abusing they can be.

[@ellikafallen6142]

As a former customer service rep, this is so accurate nailed the different people and situations! 😂

[@sallydaniel1023]

I worked in call centers for years and hated it. This is so true, though. I've spoken to many people much worse than this

[@ellemoon6182]

So true! Live it everyday. Thank you for a different perspective!

[@Robert08010]

By the title, I thought this was going to be about the various personalities who answer the calls like you and me. I think I have had every call type you described. I've even had customers threaten to hug me! One customer was asking for help setting up a smart watch for his wife who has a visual impairment. When I suggested a feature that lets them see the apps in a large print list rather than as 30 tiny icons, the guy practically gasped with delight. I'm sure he left a positive review. So grateful for the occasional callers who are easy.

[@CorpseLeXxi]

I am watching this to make me feel better because I just got out of work an hour later than I was supposed to because of a shitty customer. She wasn’t even listening to the information my supervisor was giving her, which was by the way the same exact information I gave her.

[@pattyacevedo7481]

I work at a call center where I take orders from nurses & Dr for nursing facilities. The nurses sometimes are super rude & get mad because I am not allowed to give them lab nor x ray results over the phone. I must fax them to them. Good clip. It’s not easy working @ a call center. 👍🏼

[@bellaflorrain2176]

I can so realate to this from 20 years at a call center. Good job girlie!

[@harnettdias4155]

This is hilarious 😂😂 I was trying to look up videos about call centres for jokes because I worked in one previously so wanted to have a laugh and I’m so glad I found yours because I was laughing so much because it’s so relatable 🤣

[@thelmafisher4551]

I swear they make me sick when they ask if your American and complain about those who don't speak English. Like a majority of all my calls. And I'm American. #Whenyoursickofsomepeople Then there's those who call in saying every racial slur or hang up after hearing your voice cause your not the one that "can help them with their issue"

[@deannomad7160]

Same lmao! A few told me to "Shutup" when I started to say "I'm Ameri-" 'SHUTUP, JUST TRANSFER ME!" Okie :3 Since they asked I won't get into trouble.

[@BoyerzUrashima]

rapport is fun with grannies but please our AHT mang! our AHT! :D but most of the types of calls happened to me as well the cx who keeps on interrupting me i had to shut up and let them finish. how long it lasted 40 mins. had to logout avaya and take a quick break from all those calls waiting lol. Sub'd! I'm from DTV Tec offshore :)

[@zhioval85]

Boyerz Urashima aww I used to work for dtv, my favorite job but I didn’t take calls all day just escalation calls

[@DejiRodriguez]

Cheers from a DTV fellow coworker! Totally get your pain xD

[@ronb7062]

I worked with Google few years ago, AHT is not a big issue. We just have to make sure that customer's issue are resolved and happy before ending the call.

[@joshsalinas4245]

Im from Dtv Billing and General Info. and its frustrating to have americans as our customers. most of them only hear what they wanted to hear.

[@carbonesdeleon720]

Currently working at NTT Data, exactly how it is, great video you girl !

[@jewels3596]

This just about sums it up. You just needed to add the angry caller that gets even angrier at you when they realize they caused the problem themselves. 😂😂😂😂

[@xxix_desii_xoxo4482]

Yes I am a call center rep and she hit everything I go through on a daily basis LITERALLY 💯👏🏾👏🏾

[@sunshineboy3518]

Watching this, is like being at work, and it hurts my soul ._.

[@adriankamble489]

So true and I totally get each and every point you mentioned was just perfect

[@okaydudejm]

I have experienced every single one of those customers, tech support.

[@Fay_j_]

Omg! My life every day!!!! This is so accurate 😫😫😫😫

[@HerNameIsKimTaeHee]

This is so damn true! Especially in the Philippines! The Asia's Biggest Call Centre Landmark! If not, next to India. I love this video! Kudos! I just subbed on your channel honey!

[@shirah528]

Your examples of the customers are so funny!!! This is so true tho!!

[@michaelaturcotte6045]

I'M SHOOK SO ACCURATE EVEN THE ACCENT @ THE ONE WHO WON'T LET YOU TALK

[@toniriss]

My last call ever at MCI was an obscene one. The caller was Russian and kept telling me he wanted to "come in my center". I kept telling him that he couldn't just walk in and he started to breathe funny. Then it hit me so I replied "Sir, you do not have my permission to come in my center".

[@minchanlee9148]

Plantronics is life. 😎

[@lorissagallardo6873]

Only call center people know what you're talking about without having to look it up 😂

[@lifeaschey1436]

Facts lol

[@nefarium]

Jabra is lit

[@gerzone_vlogs]

+1 for Jabra

[@katthi6105]

This is accurate AF....the most annoying thing when they ask you why you are based ...and when you answer...they go like 'no wonder' , and sometimes they simply assume im a filipino...when i'm a Malaysian... 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

[@vlogsbyrose4411]

God I am crying. my weekend is over and going back to work this relates so much

[@Eidenbites]

dont forget the let me. speak to corporate... and the I have a degree i deserve special treatment

[@kimmyjudilla5006]

José Angel Esparza so fckn tru

[@watamidoing8131]

Passive aggressive all the way

[@philipfraser8723]

As a call centre agent in UK I loved this, more more more, and it's so rare we get complements......

[@carolynl4553]

You knocked it out of the park. I get these all day long.

[@bilalali6870]

Man I am in love with this girl ❤❤

[@007johndog007]

No I am !!!!!🧐🤬😡🤯

[@saheb0007]

She is 16😒only

[@rahulpanickar6078]

Hail now she is 18 🤣🤣☺☺☺

[@negomyan]

"This call may be monitored or recorded" :D

[@jonathan.n3592]

Haha that’s exactly how it is!!! Loved it!! I also work in a call center but in my country it’s just yelling. People like asking you things while yelling..😂 If you don’t care much it could be fun🙈🤣

[@dianatolian]

I work at a call center for those that are looking to get hearing aids. So you can only IMAGINEEEEEE how much this is elevated.

[@isra5ful]

Her teeth 😍😍😍❤

[@Mesh3432]

Sorry I couldn't resist anymore, to tell you this, you are pretty.. :))) watching this, a day before joining my new job 😑

[@jsoncoding1025]

Yea thts why i watched all the video

[@ozarkbees]

You nailed it! That's EXACTLY how it goes!

[@emerwuhna3951]

I work cs and I think I just fell in love with this video thank you girl you’re amazing ❤️

[@mohammadfadhil4305]

I can relate to most of these, but not all. There are also the harassment calls, for example, calling you and giving the phone to a child, or just ask for stupid things like what's the password for a game application on this phone. (working for a telecom company)

[@Ptpop]

This is great. All 100% accurate.

[@journey2radiance707]

It's so accurate I haven't even been in working in a call center 2 months yet and I've experienced most of the scenarios already.

[@biberakimsimte7555]

Story of my life 😭😭😭😂😂 100% retalable...its not a very happy thing dealing with all these types of people everyday 😂sometimes it's fun tho

[@celesteflores4714]

thank you for contact at&t how can I help you? - are you based on the US? No we don't -where are you located at? we are in El Salvador -oh no way I need to speak with an american representative someone that can understand me so transfer me PORFAVOR Yeah no problem -drop- --------- Thank you for contact at&t how may I help you? -Oh no, are you from the filipins? because I don't understand what you are saying! -sir... First Im from latino america AMERICA and im sorry for that but I'm able to help you with your issue just give me a chance -No way I want to speak with someone that has better english than you so tranfer me to your supervisor Ok sir no problem -TRANSFER THE CALL TO MY SALVADORIAN SUPERVISOR-

[@arielam.franco8458]

Celeste Flores jajajaja same here, sólo que yo estoy en Costa Rica

[@raisaamador7883]

Lo mismo por acá. El infierno de todos los días.

[@DejiRodriguez]

IKR?! Porque SIEMPRE piensan que somos de Filipinas? .¿Qué no saben que hay más países que pueden aprender inglés? XD

[@1hourwith]

El Salvador rocks! Jajaja. Donde yo estaba, lo transfería a un filipino y el filipino a El Salvador y así, a modo que el cliente estaba jodido anyways. XD

[@edgargarcia6143]

Donde yo estuve no te dejaban hacer eso es warning :’v

[@Kereign]

The ones that want to take your name 🤦🏾‍♀️

[@shachristanhollins8290]

Yesss omg

[@akkashkhiladi9026]

Absolutely TRUE .dey make life hell😓 u showed d truth here👍

[@heatherfeather1293]

We are like the punching bags for whatever company we work for

[@abcdefghi_jkomal]

Yes it's happens to me a lot😂😂

[@LollipopVirus20]

Love your voice!

[@007johndog007]

Ingrid Mayes love your avatar!

[@sasathaokip7013]

OMG this is so true and real 😂😂😂 love u Ashley for making such a good video

[@alfredlumagod7337]

I can 100% relate to all of it...hehe..It is so nostalgic for these types of calls......XD...You did a great job for the your calls....KUDOS!

[@andychanxd]

The story of my life! Don´t forget about the person who has many years with x company and wants to have products or devices for free LOL

[@tanyakahley1324]

Andrea Leith this is sooo true. I had a man tell me I was trying to ruin his kids life cause I couldn’t commit fraud for him...

[@tanyakahley1324]

“I’ve been with x company for 2 whole years..” okay sir. Still can’t break the law for ya.

[@Eureka8576]

"Mila mi amol..escucha mi amol"...(love my puerto rican customers) pero yo no soy su amor...

[@sammie12349]

I love the old ladies with cool stories 🤣

[@19lourdesfernandez84]

omg this is the cutest video!!! thanks for making this I had a good laugh :D

[@chaii_latte]

I failed a call center assessment to get the job by one point :D

[@rajnish8918]

golgi apparatus you were lucky..

[@chaii_latte]

Nah..I was so desperate for money, I was so angry.. I work at Walmart now though. Better pay anyways.

[@rajnish8918]

golgi apparatus happy for u..keep studying in ur spare time though to fly high..

[@chaii_latte]

rajnish tiwari .. yep for sure. Always aim higher. And keep your head up.

[@loreavril2]

There is also the one that tríes to hit on you 😂😂

[@dabsforlife]

Yeah until you tell them they are on a recorded line and then they get quiet 😂🤣

[@SilvestreThirdRolea]

You did it accurately been in a callcenter company for less than a year now 👏👏👏👏❤️ just earlier i had a cx who called to tell story on what she had experience from the prev rep and we talked for almost 2 hours... Omgoodness 🤣😐🤤

[@daquintrowers8366]

Lol... I can relate, Brook Ashley this video is so accurate😂😂😂