Customer Service English Expressions for Handling Angry Customers

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#customerservice #customersupport #english #learnenglish

[@arpgnjei]

Saddest part is.. You already did everything that you can. The issue was resolved and the customer was so happy but still gave you badsurvey 🥺

[@matthieuratrimoson3271]

Sounds like something an amazon customer would do lmao

[@tusharmehra1021]

@@matthieuratrimoson3271 as a csa who work for amazon chat support I feel bad 😞

[@salvadorgutierrez9693]

Totally feel you 🥺

[@nnnjuduo438]

Yes. In my country , totally like that them hiring you but bullied you because you are a newbie. Everything must self learned it totally frustrated. Totally lack and worst of treatment for the employees and for the customers.

[@zaidi684]

It happened with me last week

[@rhondanelson4858]

Customers don't make it easy. You say, "I'm doing everything I can to resolve this issue", and they come back with, "Well, CLEARLY, that's not enough!" Good response: "I'm so sorry to hear that, but I'm still here with you, and will stay with you until the issue is resolved."

[@EricW800]

These days, customer service RARELY "stay with customers til the issue is resolved"...they usually pass it off to the next person and they you start all over again.

[@alejandragarcialeon4350]

"... and will stay with you until the issue is resolved". Is that a threat? (kiddinggg)

[@vlshwasgatne6161]

Sir , It's with A heart full of appreciation & gratitude that I would like to be in conversation with you . Your presentation is marvelous & pronunciations are easily intelligible by even non- native speakers .The expressions you have mentioned & tone with which you have delivered are going to be extremely useful in pacifying the angry customers . But the word you have used SYMPATHY literally means to feel the same way & EMPATHY means to feel the emotions & expectations but without getting involved .I think empathy is prefered in professional communication, I suppose . However , this doesn't belittle the usefulness of the video , anyway . With good wishes & regards . Vishwas Gatne Pune India

[@jonaskenneth692]

I guess Im randomly asking but does any of you know of a method to log back into an Instagram account? I was stupid forgot my account password. I would appreciate any tricks you can offer me

[@deedeeakk2050]

However instead of but

[@69quirvic]

I always do the A. E . R. This stands for Aknowledge , Empathise & Reasurre ....

[@calflora1333]

Working in a call center gave serious anxiety and pannic attacks. It led me to the point where after every call I was focusing all my negative energy to that person and wishing to die or something bad happens to the customer. One day I received an email informing me that the customer was no replying to my email because died in a car accident. And I felt so good hearing this cause I hated that b*tch so much for screaming at me and making me feel unconfortable for several months. Then I realized that I was having mental issues, quit the job and started to see a psycologist. This industry is NOT for anybody.

[@CloudEnglish]

I appreciate your honesty. I agree. Not for everyone. And those who do it well deserve respect.

[@olgaluciarivera3147]

Ohy God, so sorry, I hope you feel well now. First your health

[@jonatthank]

For those and other reasons, they look for people that English is their second language, because bilinguals are less sensitive to mood changes in their second one. In my case, when a customer is yelling at me that makes me laugh. But if someone is yelling at me in Spanish well the situation is different you know

[@safabougatfa1079]

I opt for empathy rather than sympathy!

[@CloudEnglish]

Tend to agree

[@ronaldclaveria8729]

It is empathy not sympathy

[@isisg666]

Rather have both

[@Abudhar20]

Exactly,sympathy is just like you only know the cx's concern,while empathy you care the cx's concern

[@87lovebonita]

He said sympathy and gave the definition for empathy.

[@Iamwhoiam993]

Empathy and acknowledgement are the 2 most important forms of expression when it comes to customer service! 🤗👍🏾

[@lamppuu1]

What if you're too empathetic..? I have that problem.

[@Iamwhoiam993]

@@lamppuu1 I guess there can be a limit to being empathetic! Lol

[@Iamwhoiam993]

@@lorishu48103 Absolutely! 🤗👍🏾👌🏾

[@helamanbaez1959]

Thank you! Your english is super clear and easy to understand!!! 💪

[@joseluisrosarioministry3961]

I agree with you man

[@frankaguilar2813]

Agree

[@harishsir310]

@@joseluisrosarioministry3961 po

[@freakheadrolling3553]

His english is amazing to understand!

[@amazelumboy6343]

That "Hahaha its still pink" You made me laugh.. 😂😂 You're so cute.

[@molinalife3479]

OMG, I love the way you speak boy. It's so clear and understandable.

[@rechellestvs]

Im doing everything i can to resolve this Im right there with you Bear with me and ill take care of it right away Well have this sorted out in no time I would appreciate your patience If there anything else i can do just let me know

[@itsmarialifestyle4355]

Thank you for sharing this with us and helping!

[@sherra4004]

Thank you for the video! I'm struggling as a new customer service representative! I find this very helpful.

[@aliceinwonderland1486]

I am doing everything I can to resolve this I understand your frustration Bear with me

[@TheBigpapax30]

For some reason when a Customer Service Representative say : .." I understand..." The customer gets even more angry..I guess this is a powerful keyword the customer DON'T WANT HEAR. Because deep down some CSR don't really "understand " I've been reading other powerful words that our brain reacts differently when we hear it. ..it's so complex and interesting to know

[@CloudEnglish]

I discussed this question in the full course as well. Actually, it can feel condescending if said without the right degree of genuine empathy.

[@AngelicaGonzalez-sq9eb]

and what are those other best options?

[@mjoctavioc.5911]

Most Americans cannot understand or have patience,they insist what they want even your doing your best to resolve their issue.. Some were good but 85% were bad Americans😒..Working as CSR have to empathize not just sympathize, it's really hard talking to narrow and close minded person 😖

[@pinkyann93]

some of them want you to create magic

[@crowds9661]

I totally agree with u guys.

[@luisagalvezdediosoracion7219]

I feel you.

[@mtoohill]

Your company sets you up to fail the customer by not allowing you to actually resolve issues.

[@alfievillarin3554]

Some of the americans especially those old man/woman is a fucking dumbshit even though you did everything.

[@mariaegea674]

Your lesson is amazing and fascinated!!! Thank you so much.

[@wockeez1242]

Amazing video ! That is exactly i was looking for

[@rahibsanchez1081]

Hey! It's me Rahib. This video help's me a lot in terms in dealing a customer... Thank you for uploading this video! You rock my world! :)

[@Me.Cheyito]

This material is pure gold! Thanks so much ❤

[@walterbarrantes9448]

This is great, thanks a lot for these useful expressions Blessings.

[@sunnycloud]

Thank you so much, very important phrases, love them ❤

[@elkinflautero7638]

I like your fluency, expression, intonation, I could understand almost all video. I am newbie in this topic, but your information is really helpful. Thanks a lot. Keep it up.

[@Je_ar]

VERY HELPFUL DUDE since i am a beginner in a BPO Industry it helps a lot to me.

[@jaimensuncho]

Thank you very much. These phrases are really useful.

[@ashishrawat2840]

All these things would show how professional you are and ur boss would be happy 🙂🙂 seeing that

[@nguyenphoebe9098]

thank you so much! It helps me for my interview someday

[@choik9978]

老师发音非常清楚准确,易学如果能有中文字幕,那就太好了,您的教学将天下无敌!

[@marthagreymorales2219]

This is very important to add on reviewing as a newbie applying at a Call center very informative so helpful not only that i saw and read all here with their suggestions comments and replies that can be also a add on it...thank you so much!😊

[@frunches]

More like empathy than sympathy.

[@dayangdayang1228]

That's exactly what I am thinking as well :D Hahahaha

[@NikolaDeath]

I need this soo much. Thank you!

[@jonalynsalaver-wh3qx]

Awesome video! Great tips! Very helpful and timeless!

[@joseventura208]

Thank you , your vídeo help me beacuse I'm learning english in this moment and costumer service is the topic for me right now

[@billy0598]

Hello dear professor !!, thank you very much for your awesome lessons , they are for a huge help !!. Regards from Colombia.

[@dennisjaysegarra1717]

It may be far from the topic, but your eyes are wonderful😊 Thank you for the ideas that you share thru this video! It greatly helped me as a customer service agent. Thank u...

[@CloudEnglish]

REQUEST FOR VIEWERS! I am currently building a full course on Customer Service, some of which will be on youtube. What topics do you want to see in this course?

[@lovelyjuan6178]

Cloud English I wish you could have more AER (acknowledge, empathy, reassurance) phrases.. also more statements to calm an irrate customer. Thank you for this video, btw :)

[@CloudEnglish]

Lovely Juan thanks for the request. I’ll build it into the course.

[@jmchico9769]

How to pacify upset customers and assurance.. building trust thank u for this vid this is ver helpful

[@CloudEnglish]

Very good suggestion. Thank you!

[@margota.3245]

I'd love you to make a video with examples of calls and how to handle different types of customers. Thanks for your videos.

[@aliceinwonderland1486]

I appreciate your patience Thanks for your patience

[@jrbertiz8484]

Thank you, for me this is the best KZbin channel that can enhance my communication skills.😊

[@nikkikaur3061]

Thanks ..... iam going fr an interview tmrw n ur video was of great help to resolve my many queries......U r a great human n ur work reveals that u always try to help others in the most effective way u can ..... stay simple... stay human 👍🏻

[@ismaelwilson3920]

Thank you so much for all your help, these going to be very useful for me.

[@rplatero7376]

I work in Call Center but this video is amazing since can be used to descalate a call.

[@josephramos980]

Hi sir i bump into your channel and i find out your so precise on how you say things clearly. I subscribes bcoz of that. Keep it up.

[@bayardoocon5802]

What a great video!!!. I love the way how you explain everything. This can be useful for me. I will make it count!!!. Good explanation of the words resolve and solve. Both can be similar but they are not. Thanks for their meaning.

[@ricardobondoc8859]

I am a Device support that usually deals with troubleshooting steps that usually take a bit longer(1hr+) and your tips are interesting! I will try these and I'll keep you posted 😊 Thank you in advance!

[@essaugonzalez6914]

Thanks for this video.

[@behrouzdanesh998]

super helpful THANKS !

[@neehakaaynath7986]

you were of great help..thank you ;:)

[@guloudajie]

This is helpful,thanks

[@Touristvideos842]

Thanks for your examples and explanation, it is useful!

[@haileabgebredingl6806]

I found it helpful. Thank you.

[@magdagutierrez4101]

Wau!!! Esto sí me gustó porque se le escucha bien, fluido el Idioma necesito que bajen más información de éstas gracias amigos, no sabes como me Siento de bien, poder escucharte con un Inglés bien hablado,

[@elisabethbaracsi2753]

This was so helpful, thank you so much !!

[@captainmunch13]

God bless you mate, you've been CRYSTAL CLEAR and you're helping me to get through an interview on this thursday. Take care I hope you flourish in anything you do!

[@faramongiwamhlophe3780]

How did it go?

[@jenniferkim6883]

Very informative and useful sentences! Thank you so much!

[@CloudEnglish]

Thank you!

[@NathalieKateMixedFamilyLove]

Very useful, i needed this for my new job, thank you :)

[@michelvaret8976]

Thank you so much for the video . Those phrases will help me a lot !!

[@Annisahuji]

Thank you very much Sir. This is really very helpful.

[@rapatporntonseenont1226]

A clear explanation ! Love this Vdo

[@ericarojas9972]

You are the best .. Thanks for your videos ❤ I love to learn english with you

[@benjiemaedc1103]

This video is very helpful. I learned a lot! Thank you. 😊😊👍🏻👍🏻👍🏻

[@etheldiaz1595]

Very useful,thank you

[@anthonydones949]

I just wanted to thank you for the videos you post they have helped my wife agreat deal with her customer service training.

[@philipsmenezes382]

Thank u so much man!!!! Amazing!!!! It’ll help me a lot!!!

[@danielaospina397]

Great video! Thank you 😊

[@yummybear9965]

Thank you for all of your tips. It will be a lot of help for us. :)

[@Lofi-rq3tp]

New in the tech industry..landed an interview as a cellular phone sales rep 💯

[@sonbykedelion]

This is my first time I see the channel I have just subscribed with it....i do love English lord😭😭😭😭

[@lucianomendonca3928]

You're a great teacher!!!

[@julieanncasanas4429]

I am applying as a customer service representative.. I'm pretty sure that this video will give me more knowledge. Thank you

[@thamarais5369]

It really helps

[@shemac78]

Very Appreciative, Indeed...I think it's very helpful for people starting like me. Thx!!

[@reynamecailaevardone6442]

Thank you !!! I better understand your English than other

[@wilbervanegas918]

Great tips. TY my friend.

[@hansalberto9377]

Good job teacher from Guatemala.

[@luisagalvezdediosoracion7219]

Thank so much i really apprecite this video because it has been a big help to handle my customers.

[@imannabil3798]

Thank you so much!!

[@vlshwasgatne6161]

It's with A heart full of appreciation & gratitude that I would like to be in conversation with you . Sir , the way you have presented the topic is simply marvelous . Clarity of pronunciations & tone with which you have deliverd the expressions need to be immensely appreciated . Even A layman can follow easily esp. non- native speaker . But the word SYMPATHY seems to be out of place in professional communication , I suppose . The word EMPATHY can be more relevent & professional in stead . However , this doesn't lessen the usefulness of the lesson any way . I strongly feel the lesson is going to be immensely useful to pacify angry customers & serve its purpose . With best wishes & regards Vishwas Gatne Pune INDIA

[@daveoguia8200]

Thanks for uploading man. God bless

[@magdagutierrez4101]

I love you !!! Man con todo Respeto me gusta, este tipo de aprendizaje además se te, escucha muy bien y a practicar éstos EJEMPLOS, gracias Ds te Bendiga y Cuide Amén

[@vencintanthonygimoLPT]

You're video is very informative and I love it ❤️

[@kimiakalhor8786]

the video was helpful. thank you

[@aiahshanelldocena8003]

Thanks it is a big help for me for newbie CS

[@maricalapiz8191]

Thanks for this video it was very useful!

[@aguilerapaolaa]

You have no idea how much i needed this video 🤧

[@fjb0608]

Love this!!

[@emanuelmoreta5472]

Many thanks!

[@edelyninoncillo3315]

Thank you for this content.. It really helps a lot..

[@angelvilleda5766]

I helped me when I worked at a call center. Thank you

[@sheerazali4647]

such a help full video 🙌

[@janecoritao5150]

THANK YOU FOR THIS VIDEO

[@magdagutierrez4101]

Me fascino este tipo de información gracias, Muchacho por darnos esta ayuda, en lo particular me gusta porque no tengo, conquien Conversar ni practicar él Inglés, pero me gustó muchísimo esto, gracias Chico que Ds te Bendiga y Cuide Amén

[@lucidconcepts7013]

Thank you.....It was so helpful 😊

[@mrityunjaysheel2424]

Thanks for the information, it's really helpful for me.

[@limlinda3022]

thanks great help.

[@arivgarcia4238]

I really enjoy whatching your video, it is a very important information. Thanks a lot.

[@tyscooking9963]

Wow thank you a lot for sharing

[@camilletheordinarygirl7661]

Thanks for this, It will help me a lot :)

[@alonsovillanueva4461]

Thank you so much! It will help me a lot to assist xfinity customer.

[@mayraalejandrapinillaflore2886]

Thank You so much, i'm hispánic and i can understand súper clear your English and your tips are really good.

[@samahsaeed1261]

Thanks a lot that was really helpful 👍

[@elgensenados3030]

very nice! This will help my team