Customer wastes my Time and Money! I’m DONE!

[@warrenmichael918]

I laughed out loud when you asked your brother how it went down there and wanted him to tell us about the interaction with the customer and he proceeds to tell us about how the drive down was and how he had to back in after pulling straight in! LOL

[@brianhoxworth3881]

He just loves the time in the truck

[@robertbrake9927]

Congratulations Aaron on getting your CDL’s😎

[@dakotamiller643]

I feel he shouldn’t have gotten ANY of the deposit back Bruce. You said non refundable and HE DIDNT WANT TO COME LOOK AT IT! Then he has the nerve to say he should get all the deposit back, he’s absolutely NUTS man! Keep up the good and hard work man!

[@davidcassity6593]

You should keep the money. I tried selling car online. I got 300 calls, asking how firm my price, will I take trades, question after question that was listed in the description. I can’t stand tire kickers🤬. You got a tire kicker not a customer

[@charleswilliams5850]

Non refundable deposit. Buyer had every opportunity to come to you to look at it for themselves. At best case apply the $1000.00 towards a new tractor and if not then he can walk away. Buyer wanted a perfect tractor for cheap. He wanted to have his cake and eat it too. Y’all had an agreement and he backed out. Buyer can choose to take responsibility for his decisions or not but that is on him not you. Keep on bud.

[@ETGcasper]

That would be the best policy the 1000$ can go towards another tractor or it’s non refundable. It cost to run a business and these cheap assholes don’t understand that.

[@nunyabiz8708]

Love the tie down chains at the end butch

[@williamwhite5884]

Q 1115college³³3⁴3⁴q

[@JasonOlsen]

Getting Nana into the tractor was a study in "three points at all times." Safety jokes aside, it just makes me so happy that you were able to have so many generations of family partaking in the parade. You put on a hell of a show and you should be proud of all that you have done, and continue to do! PS: Loved that the universe rewarded you by selling that Kubota backscavator off the lot after the PITA customer turned it down.

[@realkilju]

He tried to rip you off, tried to get a cheap price because he thought you wouldnt take it back after driving 3 hours there

[@Blue-moon12]

I would not have offered or given any of that deposit back. The fact you provided photos and details of the tractor. It actually made me mad, some people are just dirt bags.

[@deutschchad1399]

That would piss me off too. Sounds like he was expecting to get the tractor for a lot less. BS

[@Ragenule]

Agreed. He definitely tried to rip them off by nitpicking on arrival and expecting them to give him a discount to avoid hauling it back.

[@plumber802]

I gave you a thumbs up Bruce for giving your Nana a great Christmas memory.

[@glen511]

Always nice to see local businesses involved in the community. Merry Christmas!

[@rayadams1312]

Hey man I loved the bling you used on your truck a trailer for the local Christmas prade we'll done

[@nickthompson640]

Thank you for all the videos you guys put out I love them. And don't worry about people like that guy that wasted your time. What goes around comes around

[@andrelacroix9032]

Love the way you did the truck up and especially the Merry Christmas banner and involved the whole family. God bless you and your family from Canada.

[@waltercronin2644]

Wow for some people to bring up past that they really know nothing about is ludicrous. Why bring up bad things it’s just as easy to bring up the good. Obviously he was on the fence about buying it anyway. Oh well his loss you don’t need people like him. Keep up the good job Bruce you guys rock

[@vwfreshness459]

Damn, Blue Collar is looking awesome in the parade. It's great to see all the kids wanting you to honk the air horns.

[@svsinc5761]

I've got a 1977 kubota l185 dt works great had a bunch of work done. Rebuilt injectors an other stuff would trade for a tractor like that you guys are very reasonable and honest that guy was a douchcanoe

[@austinnewman6957]

Great video bruce remember these are the good old days your living the American dream as a business owner having your family ride with you in the parade I don’t even question your integrity I know you make your family proud and your kids I’m sure are proud of there daddy keep going strong look like you have a army of support behind you

[@realkilju]

Blue collar looked really damn good pulling that trailer with all the blue lights 👍

[@ericgriffin397]

I wouldn't refund the deposit!! That dude is a piece of work!! Great video, great job and we are looking forward to the next one!!

[@michaelbuettner6560]

Glad to see Blue Collar and trailer... looked good and sounded great too! Merry Christmas!

[@alphonsotate2982]

Beautiful😍😍😍 parade thanks for sharing it on U Tube

[@Calebmcguckin]

Man I’m sorry you guys don’t deserve to deal with that crap.

[@buckhorncortez]

"Deserve"? That's all part of being in business. I did engineering for 35 years. Some of the clients were totally unreasonable. One city department was so unreasonable we terminated the contract after three months. If you deal with other people, some of them are going to be complete jerks.

[@mickjennings2968]

Great to see Merry Christmas on Blue Collar well done for brining joy to people with the parade so a Merry Christmas and a Happy New Year to you your Family and every one at your business 🙏

[@timstroh216]

Very cool Bruce!!!!! Blue Collar looked Awesome all lit up!!!!! the 389 has gotten all the attention for so long it was cool to see Blue Collar have her moment!!!!!!!!!!!!!!!! MERRY CHRISTMAS to you and your family Bruce👍👏✌

[@ronlords698]

Bruce your a good guy I know alot of people or businesses that would have kept all the deposit money people like that of guy are never happy with anything sorry that happened to you brother that is super cool that you helped you're brother get his CDL you guys are all good people love the content keep kicking ass and I'll keep hitting the thumbs 👍 button.

[@jjhz83]

As a contractor down here in South Florida I know exactly what you mean by difficult customers. You have the right idea…create a contract prior to accepting the non-refundable deposit, in your term and conditions it details breakdown of cost for deposit to include mileage surcharge, taxes and processing fees. Once that is signed it’s a binding contract by both parties indisputable in the eyes of the courts. Great video! Loved the parade, great decorations! Merry Christmas 🎄🎁

[@frankstdenis509]

I certainly understand your feelings on this one. It is not cool for this guy to put you and your brother through all that. I agree that you should have a non-refundable deposit when you have gone out of your way to deliver it to them. If you ever come to Canada I would love to show you around Ottawa.

[@lukefesmire725]

I like how Bruce pulled up and bounced on the limiter right by the police!! Sweet victory 😂😂😂

[@josephbeach2503]

Blue Collar looks good but needs the twin stacks put back on . Just dont look right with the one stack . Great video

[@davida.p.9911]

Reminds me of a buyer I had on Ebay. Claims the item I sold her was broken. I marked the box "Fragile" and "Handle with Care", if it was broken that happened in transit....sorry not my responsibility. People are sooooo difficult sometimes, to say the least. Awesome job on Blue Collar and the parade!! PURTY LIGHTS! 😎 Merry Christmas!! 🎄🎅🤶

[@mfcjr1]

Blue Collar looking good. Glad you sold the tractor after what you went through with that customer.

[@jeremywimer8842]

Haven't seen Lake on here in a long time. Good to see him doing well!

[@waynekibich3753]

The smile on all the kids faces as blue collar went thru is priceless

[@dustyfarmer]

I was waiting for a rod to come flying out the side of blue collars block when you were bouncing it off the limiter and seeing the Kenworth tow you home.

[@bobjensen7136]

You are 100% correct and fair.

[@joemode101]

Was awesome to see blue collar all deck out awesome 👍🏼

[@Dave-1277]

Good vid Bruce, Merry Christmas to you and your family!

[@andrewdyson3335]

No worries Bruce: ,officer Dougal will hunt down the man responsable en bring him 2 justice!!!💪💪💪

[@Al_Nunnery]

Wow....That's Awesome 👌 the Guy came back and bought the tractor that's cool

[@patrickwill9334]

Enjoy those times with Nana! I remember doing the exact same thing helping mine get into a truck!

[@zackpeterman1861]

I love watching your videos! It's nice knowing you give back to your community. I've watched your KZbin ever since the beginning. I went and got my cdls after seeing your trucking videos. Would love to meet ya one day

[@TheTylerfou]

Great job on the parade! That was awesome!!

[@DasArab]

$1000 NON refundable deposit....... Its not rocket science what that means.

[@561ENTERPRISE]

Bruce, those who judge will be judge in the end. Everyone gets a turn at the wheel. Most people who have been in trouble are the hardest working people out there. Repairing there life after making mistakes. Congratulations on getting the tractor sold and keep right on trucking. 73's.

[@alangovan1852]

I just love blue collar lovely truck , keep it going Bruce

[@lanceglassgow3761]

Christmas wreath looked good on the front of blue collar.

[@dannyfeskowetz4796]

Really enjoy your videos Bruce. Merry Christmas to you and your family!

[@greg10469]

One of your best videos and thank you for it!

[@wildwilliesadventures]

Glad to see you giving Blue Collar some love.

[@200xcBruce]

I have never purchased a tractor so sorry if this is a stupid question. Do they come with a title? Do they come with a salvage title in the case of a tractor that has been assembled from more than one unit? Was the customer handed documents to assure no shady dealing was going down with vin # not same? Just curious.

[@alexbailey5753]

I'd question the hours also...you have given 3 different hours readings in less than 5 mins into the video. First 1000 hrs, then 12-1400 hrs, then 1500 hrs

[@paulasouder1791]

You guys really did a very good awesome job on your truck 🚚 I really love it

[@mohshad9700]

I love this Man. the best Man in the world.l love blue cabover blue 💙

[@tommyhall2768]

Hey buddy good to see you have a merry Christmas an happy new year see you soon

[@joecortese5401]

when you have been arrested for insurance fraud / stolen parts and convicted you cant blame people for questioning your pieced together tractor. Second i wouldnt of given him back his deposit

[@patriottowing4973]

And here she is ….the first CUNT, congratulations for being the first JERKOFF comment

[@patriottowing4973]

I see you got you 4 butt buddies to like your dumbshit …..lol. 😅

[@patriottowing4973]

Imagine being Joe a butt hurt bitch that follows the channel just to make stupid ass comments 😂😂

[@phuku240]

Why bring up the past ya fuck

[@haroo294]

What? The guy who ran a chop shop is taken back for being accused of selling a stolen tractor....

[@robertfranki5477]

Great job Bruce! Was that mom that you help get into the cab over! Brave lady

[@janettemcleod2]

Glad it worked out in the end, and maybe good that he backed out as probably a nightmare client long term etc. You have manufactured by adding the loader backhoe from the other machine a tractor that is now a full set up ready I think that machine to work day and night on a small holding or new contractor starting up landscaping type of work. Yes it may not be pretty but even if painted at a sizable cost after a few hundred hours of hard work it will be back to the original condition. I am certain your other 220 customers are delighted with your services and support and I bet you worked your backside off to support and service all these customers. Do not change who you are and be proud.

[@Smalltownsteading]

Where we live any running tractor is like solid gold. They are never cheap.

[@tractormatt4301]

I have a lot of happy customers in my small engine business, out of thousands of interactions I can count on 1 hand the amount of people that have been upset. You can’t make everyone happy, because if you are your just being a floor mat.

[@jamespimental6919]

Anyone else notice those tractors didn't looked chained on that trailer

[@jeffreymiller3659]

Marry Christmas and happy new year 🎉

[@josephkritzer7245]

Thanks merry Christmas

[@jackiemontgomery113]

Great video guys, the main thing is not to get excited stay calm and cool. He wasn’t going to buy it anyway 😅 Merry Christmas to you and your family

[@Khilla87]

Merry Christmas 🎄🎁

[@saybigdyl]

we love blue collar bruce put a smile on my face this morning

[@jamiesuejeffery]

My grandfather (and my father until he became a pharmacist) was a potato farmer in Idaho. I spent my summers on that farm. I can tell you for a fact that implements get changed out all the time on tractors. The John Deere tractors had a front end loader that was put on and taken off several times a season. The rear implements, like plows, disks, sprayers, combines, bailers, etc. were attached and removed when the need arose. Even new equipment from the OEM dealer has implements put on at the dealer for the buyer's specific needs. Sheesh. He was a choosing beggar.

[@benjaminstockton3917]

Bruce awesome video blue collar looking good.

[@eldridge201]

So Bruce, I just started watching your videos (I messaged you about the large trailer you're about to purchase from Globe) and here I am on this one. As a business owner of a few businesses myself, I can understand how it's frustrating dealing with clients sometimes when it goes this way. But I would like to make a suggestion regarding this one. Personally, I understand that when it comes to selling things, you're supposed to "sell the sizzle". So, you don't want to "over sell" or sometimes "talk yourself out of a sale" which can happen unfortunately if you like to be upfront about what it is you're selling. For me, when it comes to selling vehicles, I personally like to take pictures of the under carriage as well as many areas that "most" people wouldn't take picture of. I do this because when I'm buying a vehicle that I can't look at in person, I want more than 4 or 5 pictures or even 10 so I can determine if it's worthwhile to buy the vehicle to begin with. I know many people feel that just a few pictures is plenty but to me, it's not even close to enough. So, I end up taking a bunch and when I post something for sale, I put almost all of the pictures online so potential buyers can see what they are possibly buying. Now, the unfortunate thing about that is, you may end up "weeding out" a lot of potential buyers by showing some of the areas of whatever it is for sale since they may not be as favorable for some buyers while others may not care. So, it's a toss up on what to show sometimes. But, to me, I say that I would rather miss out on a potential sale by showing too much than have to waste time dealing with someone like you did where they want to nit pick every little detail about the item you're selling because you didn't show enough. So, even though you said you sent them about 35 pictures (which should have been enough really), you probably should have sent them more unfortunately. But, where I think you made me concerned and possibly why the buyer got concerned is was when you mentioned that you told the guy that you "took two tractors and made one". You have to be honest here and understand why this would be a concern for someone. If this was disclosed upfront, then I guess I don't understand why there was a question about it after you took it down there. If they knew this info already and they still proceeded to want to buy the tractor, then it is on them for backing out of the deal. And in fairness, maybe they just had second thoughts which everyone is entitled to. But unfortunately, not when there are deposits involved. If the buyer knew about this upfront, then I don't think it's unreasonable to expect them to pay the deposit as agreed upon. But if this is information that you withheld from them UNTIL it was delivered, then I think they are not totally out of line to question things. And to be fair, I think even you yourself would probably do the same thing because let's be honest here, taking two tractors and putting them together to make one good one is not something that's completely out of the ordinary. However, it's not super common either. And as such, how do you determine if the hours are going to be accurate for the finished used tractor (I won't call it "new" because it's not "new" of course)? Were the hours based on the running time of the engine that was put into the finished tractor? If so, then I think that you were probably okay to request a deposit and stick to your guns on that. But if the hours weren't based on the engine that ended up in the finished tractor, then how were you determining that the hours on the hour meter/gauge would be accurate? How could they be accurate? The problem is, even if the hours were accurate for the engine that ended up in the finished tractor, what about the wear and tear on the rest of the items like the hydraulic cylinders, the PTO, the tires, the controls for the bucket, and so on? How do you determine how much "wear" of life they have left in them or have taken off of them so far? Look, I'm on your side here for multiple reasons EVEN IN SPITE OF whether this was discussed prior to you delivering the tractor. Even though I've only watched a few of your videos so far, I think I may have watched a few in the past as I was browsing KZbin randomly. But anyway, you don't strike me as the sort of person that wouldn't have disclosed this info PRIOR TO having the tractor delivered to the buyer. Perhaps I'm wrong here so I'm giving you the benefit of the doubt. But, I would hope that you would be honest and come back and tell us if you did or did not disclose that bit of info because to be fair to the potential buyer, that bit of info matters no different than you would want to know if something was combined together from two different tractors for your own info. And so, for that reason as well as others, I don't think the buyer was way out of line for asking for at least part of his deposit back "if" you didn't disclose that info upfront. If you did, then no, the buyer DOES NOT GET ANY of their deposit back. But also, the other reason I say they don't get any of their deposit back is because that portion goes towards the cost of hauling the tractor down there whether they purchase it or not because even if they decide not to purchase the tractor, there are still costs and/or expenses associated with delivering it to them. In my opinion, if the person doesn't want to potentially lose out on a $1000 deposit, then they can make arrangements to come up and look at the tractor or, pay someone else to deliver it so it doesn't cost you anything. But either way, as you pointed out, not only does that deposit go towards the cost of fuel (which isn't free) and the cost to pay your employee to drive it down there, but it also goes towards the expenses of operating and maintaining your equipment. But also, and maybe more importantly, the risk you're taking by going down there and potentially having something happen to your truck or trailer. As you mentioned, how bad would it have sucked if you blew a tire on the way down there or back and you don't end up being able to get the tractor sold? Or, worse yet, what if you would have had a major break down like an engine or transmission or differential issue? I work on vehicles and although I haven't worked on semi trucks, I know what the costs are for fixing some of these major issues. But also, this isn't something that you can typically do on the side of the road and the tow bill to get a semi truck and trailer back to your shop is in the thousands and not hundreds like a typical car or pickup would be. But even though nothing may have happened (thankfully), YOU WERE STILL PUTTING WEAR AND TEAR ON THE TRUCK, TRAILER, AND TIRES REGARDLESS OF IF THEY BOUGHT THE TRACTOR OR NOT. So, for this reason and many others, it's fair to get that $1000 "non-refundable" depoist and keep it which is what you should have done. I know that you probably wanted to think that you were doing the right thing because word of mouth can go a long way but the reality is, as you pointed out, your business is right along a major highway. Not to mention that you promote yourself with KZbin videos and I'm sure you do other things to promote yourself on Facebook or in some local and regional marketing media like print, newspaper, radio, tv, or wherever. And as such, it would be completely stupid for you to try to do something "shady" which is essentially what this buyer was trying to imply you were doing. So, I think going forward you have to be firm with your clients and just tell them that the cost of delivering the item is non refundable NO MATTER WHAT. Send them all the pictures they can handle and any documentation you can provide and overload them with info. That way, it's on them if they decide to pull the trigger but then later back out. Whether they end up buying the item or not, they have to understand that they are paying for the fuel that goes in that truck, the pay that you have to pay your employees to drive that truck and trailer, the wear and tear on everything, the additional miles put on for the tires or maintenance for fuel and oil filters and fluid and the high risk of having something break down on the way there or back THAT WOULD NOT BE POSSIBLE had you not used your equipment and employees to haul the item to them. So, they have to understand why this can't be refundable. I know it's hard to stick to your guns for some of this stuff but with this one, you should have. Fortunately and ironically, it worked out that you ended up getting it sold and it's weird how that happens in business sometimes. I have weeks where I'm slower and other times when I can't figure out why we got as busy as we did. Sometimes it just doesn't make sense.

[@Anto_Levo_Mtb]

Great video, truck turned out brilliant in the parade Nice job 👍

[@gerryspang5917]

There’s an old saying I’ve heard somewhere “ the only reason some people are alive is because it’s illegal to shoot them “ nice to make the effort to go into a parade, small town America. Merry Christmas my friend.

[@rogercrowe8548]

Hi, Bruce! Season’s Greetings from Nova Scotia. Blue Collar looks great in the parade!

[@rogercrowe8548]

My parents use spend some time in Zephyrhills during the winter months!

[@joseavalentin541]

Waooo!,Beutiful the Blue Collar! Merry Chrismas for you and Your Family from Puerto Rico 🇵🇷! Bless!

[@generallymexican8978]

Loved seeing blue collar in the parade. Was a thing of beauty.

[@Mr-MH227]

Brilliant video 👍

[@mikeharris6308]

Marry Christmas guys!!!

[@daviderbs8070]

In the future, I would insist that customers look at the tractors in person before any deal is made.

[@alanmac101]

I wouldn't travel that distance without a non refundable deposit,,so your well within yours rights to do it in the future .

[@Bluecollar_singlefather]

As a small business owner I totally agree and feel your frustration! Keep up the good work Bruce 🇺🇸🇺🇸🇺🇸

[@thegreatnorthwoodswithbb2863]

Need to remember the customer is always right 😂😂

[@matthewshoudy7887]

That’s super cheap fir that plywood these days!!!!!

[@timoneill2451]

That awesome parade wish i was there tim wow

[@chaddeans4549]

Sounds like a good ole tire kicker

[@jkray1963]

That's pretty Awesome great work

[@Dieselthedog185]

Great video bub keep them coming

[@dallasgrant]

I don't know what it's like over there in regards to VIN's and stuff but here in AU you can easily look them up to see if the vehicle has been stolen or owes money I think too, just part of buying a used vehicle, if the buyer is too lazy to do some simple legwork when buying something they're probably never going to be happy.

[@robertbrake9927]

Great video!! Merry CHRISTmas 👍🏼👍🏼

[@bobbushy3846]

This unfortunately is all too common these days. Don’t let the small percentage ruin it for you, keep up the great work

[@scruffybeardtrucker]

Awesome merry Christmas y’all

[@garyblevins3532]

Some people just don't know what NON REFUNDABLE means! God bless y'all and y'all's family. Have a very MERRY CHRISTMAS AND HAPPY NEW YEAR!

[@Pathfinder101st]

Don’t screw into rub rail use 2x4 and make reverse stake bed

[@TonyTorres-jj8ku]

Merry Christmas!

[@kylemartin2594]

After 40 years in the car business ive learned 2 things..there's a but for every seat and a seat for every but . buyers need to come to me. You go to them and they have a 72 hours to withdraw from the deal. Here in Texas anyways. I feel your frustration. Business is business..amd for what it's worth..next. Get it..

[@akabiga123]

New T-shirt merch drop for the month of December, Bruce sold me a stolen tractor..😅 Tell the truth it’ll sell! Shout out to Bruce from Big A. Cartersville Ga

[@johnmcdowell9059]

truck looks very nice bruce very sad to hear some saddle buzzard waisted youre time ,money ware and tare not to mention burning your fuel that is hard to get and cost alot of money to run happy holidats to you and youre family

[@mr-js9is]

Nice parade Bruce and crew!

[@Pop_Hockenbush]

Don’t you have a pretty negative history ? You’re not telling his side of the story . Kind of righteous dude .

[@phuku240]

🤡

[@dagburn8692]

If your worried about his history don't give a 1000 non refundable deposit

[@charlesroer972]

That’s why they are called cuss to Mers . Kenworths n Pete’s are made by same company . Have been for a while soo what’s the gripe ?

[@mikehamilton4357]

Great video thank you

[@daviderbs8070]

I had my own business for years, I bent over backwards for my customers, but still ran into some real jerks! There are some people that are never happy!

[@daviderbs8070]

@Mr_Bruce_Wilson Anytime Brother.