Can't spell your customer's name? Do this!

[@sherlee5297]

Please do a video about how you can improve concentation and listening skills for the call center industry😁

[@noimiedelrosario3464]

NATO alphabet are very useful. Talking to people and asking them to spell their name its been really helpful. Esp.with millitary and police men.

[@magdalenadrzumska9263]

I work in a service desk and sometimes, luckily realy realy seldom but still people start to yell at me when I ask them rto spell their names or repeat. My teamleads and colleagues always say "when they dont want to do this just hang up, remember this is them who need help not you. You dont need their names because you write a book, if they dont have them you cannot help and then they are the ones who lose not you" this is the first time when teamleads csre about our agents' mental health and dont let customers mock us

[@harsh_239]

Today was my first day for trying in international Bpo, where they tell about these alphabets, so I started finding on KZbin, and I got ur video 😍😍

[@primex8632]

Thanks you Sister, I just joined service desk , & your channel helping me to get professional in my role..Love from India 🇮🇳

[@KelvinShowTV_]

I love you 😘!!!! Greetings from Dominican Republic 🇩🇴!!!!!

[@RhenhartLosaria]

It's very useful to use NATO aphabet to avoid offensive words to the customer.

[@andreakatrine3188]

love the way how you speak. hoping that I can also be good like you.

[@khamzatchimaev1009]

Omg just fell in love lol thanks for the tips 😬

[@markjaycastillo7739]

Sheina can you make a video about "How to save a customer from unsubscribing?" And if you have time it'll be great if you can make another video about the same topic but as a Chat Support. Thank you. Have a great day.

[@Ferny_03]

Napaka lively ng intro up until the end. 💖 Thank you for this Ms Sheena. 😊

[@garyrichard6659]

Good job teacher

[@corinasorto8790]

They speak very fast , this is the most difficult part of the call flow . When I ask for the second time it's uncomfortable.

[@Kugo-q2p]

I manage to get hired in a Telco account and I'm still here to learn new things on this KZbin page thank u very much. I wish I could manage to pass my nesting period.

[@weed412xd5]

Greetings from El Salvador!

[@vincentsquest9375]

i need this right now... i had problems spelling customer email addresses.

[@impeccableshoegame7029]

What is the proper way to ask someone who is spelling out a long email address, but doesn't have a clear speaking voice, to spell it using the phonetic alphabet?

[@diskartengpinoy8888]

This is really the training in call center world it will help those who have plan to applying in bpo.

[@binkyfaith]

This

[@emersongalang8441]

Thankyou!! So much you're very helpful

[@mariusrela4295]

I don't care anymore if my english is bad, but in every day I always watch your videos, not only did I learn to speak English but I also learned how to love. My ghaaaaad as time goes on, you become more and more beautiful for me.

[@jhonatanmazariegos3134]

Hello, i would love You to tell me about your experience working as a QA, was it easier? Did You earn more? What were your tasks and duties? Thank you and like!!!

[@yakhoubadoum673]

what was the alternative corresponding name for ''Y'' again, please?

[@jhbp8424]

Please, kindly make a video about collections in a Financial Account. Thanks.

[@LuisMejia-ki8kz]

Thanks

[@gliceriogelaciocallao8038]

Exactly.

[@monalizabotilla7770]

very informative.. thankyou so much.

[@tammycaspe3962]

Victor is pronounced as vik-tah without rounding your mouth.🙂Anyway you're so pretty ma'am you do look like BellaPoarch😍😍😆

[@florbacani772]

Hi good morning, hope you can also cover topic on how to become a virtual assistant.

[@Nouman_Gill]

Your are Great

[@AyeshaKhanam-ch5cw]

Tq

[@joshuapanugan8978]

Hi. I hope you make a vedio on how to connect or do some rapport.

[@micahellalen2010]

Hi, Pretty Sheena! You're amazing 💖! Thank you so much, ha? I'll let you know on my application update. You're blessed with a very with such an amazing skills, talent.... you'll be more blessed because you're sharing it to numerous viewers, subscribers. And I'm so proud to tell to my friends that I'm so inspired by your videos and your authenticity... Keep safe, Sweetie!

[@hakdog9632]

Miss can you make an ielts tips and tricks

[@archelbalinbing2708]

can you make a video about behavioral interviews

[@Kwestyon]

Here it is: kzbin.info/www/bejne/iWGaiHeaebKhoas

[@tomeikabraithwaite7033]

Hi can you please show the computer screen when you are taking a call so i can see how you pull up the information thank you!

[@Kwestyon]

I wish I could but I can't. They are not actual calls. No system to pull up. :)

[@leuryferminfigueroarodrigu7181]

Really interesting

[@amarilisortega9634]

please. some tip how can i improve my listening when the customer give me adresses. my weak :´(

[@SupladitaOfficial]

Im looking for ur video of why do u leave ur job? I watched all ur vid

[@jvpateres-yp6mo]

How about I'm not good at spelling hehe huhu it will be hard for me

[@rossellpedutem4175]

💜💜💜💜

[@asanalabbilul3172]

❤️❤️❤️

[@mstrabajales7868]

❤

[@binkyfaith]

I’m struggling in call center…. I keep asking them to repeat name Don’t know where to go for information Can’t communicate without stuttering…. I’m not sure if this is for me

[@norlandurietz4840]

Te amo mi morena bella me has ayudado mucho 😥😥😥

[@pacansula0272]

I for iloveyou 😅✌️✌️✌️

[@francky5865]

S as in Sierra? What a hell is that

[@Kwestyon]

www.dictionary.com/browse/sierra

[@juanarosas6581]

Te amo Candice

[@MaineMendez_97]

:)

[@LuisMejia-ki8kz]

❤️

[@josecandelario3357]

Te amo Candice