CHAOS and CONFUSION? Flying KLM Business Class to Canada

I took the first flight to Canada after the borders opened, to try out KLM's Business Class onboard their Boeing 787-10. Rather predictably, it was a day of chaos, confusion and delays - but I was surprised by the way KLM handled it.
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[@fabian6153]

I flew the first time with KLM in 2019 from Amsterdam to Sao Paulo. My wife and I had a normal economy seat and when we sat down we realized a horrible smell, a combination of alcohol and several weeks of sweat. It turned out to be the person besides us. As it was an almost 12 hour flight, I stood up and went to the front to talk with one of the flight attendances. I explained to her the situation and asked if there is any possibility to change places a bit more far away from the passenger. She was really nice and told me she will do her best. They then started to relocate some other passengers first and at one point she also passed beside us, maybe also to check if we told the truth. I could see in her eyes when she passed that she could definitely also smell it 😂 at one point almost at the end of the boarding she then came to us with a big smile and said „You both must the honeymooners, follow me, we have some special seats for you“. This was quite clever so that they guy did not know that it was because of him we would be relocated. She brought us then some rows in the front and we received each a glass of champagne and some nuts, probably something one normally just gets in business class. We were so happy and thanked her million of times. Also the flight attendant who took care of us later during the flight seemed to really like his job, took time to talk with us and was excellent. Even though I was in economy class, I felt like I was flying business. I think this was the first time I gave a tip to the flight attendant and even filled out a review on the KLM website to give a positive feedback. Since then I always look for affordable KLM flights whenever I travel for more than 6 hours.

[@andysalmon9162]

Big thumbs up to Noel for treating airport staff as human beings! Its great to see the way you interact with staff!

[@sunnyscott4876]

Why would you not?

[@avationgeek.1217]

@@sunnyscott4876 some people are arseholes to airline and airport staff. I've seen it myself and it always leaves me fuming every single time. I thought TV documentaies exaggerate stuff but it actually happens unfortunately.

[@camotech1314]

Everyone in life should be treated like that.

[@eltsennestle998]

If only airport staff treated the general population the same, instead of 'everyone is a criminal'.

[@neilburns8869]

Yeah, the way everyone should treat them but I must admit that KLM are usually very friendly.

[@emilyhornett2492]

I absolutely love that loo review intro! Please use it for all future loo reviews! 🤣

[@peterbrennan750]

Nice vid. Always wanted to fly other than slum class but never have...Looked comfy but what if more than one is flying ? Seats don't look too close...oh and 'loo review' ? I'd have preferred 'bog vlog'...Subbed.

[@jamesrichey2434]

I had to fly KLM once because the other airline messed up big time so they put me on one at their own expense lol. I have to say, that was the best flight I've ever flown. The staff were more than hospitable and I can't thank them enough because it was on my last leg home.

[@CheapBastard1988]

@@robbiepmusic As a Dutchman, I'm not entirely sure of that. But I'm glad you have had good experiences with the Dutch in general.

[@neilburns8869]

After flying with KLM why would you want to fly with any other airline?

[@willemlenteren1485]

klm have a bad reputation here in holland

[@janehennessy3657]

Lovely to see KLM little dutch houses containing alcohol still being given to passengers. My father travelled regularly to/from UK/Amsterdam in the 1950's and 1960's on business and I've inherited quite a collection of them starting with number 1, all are empty unfortunately! He was always complimentary about the service on KLM.

[@mitzloo1933]

Lovely folk : -)

[@skyhawk_4526]

I've never flown KLM, but I've heard of the collectible Dutch houses. I think that's pretty cool.

[@ChrisScott464]

Just the way you deliver your reviews in your slightly eccentric way that always keeps your channel 'original' & has a real identity is always right up my street. You always improve my mood

[@tillytime5016]

This is such a great review. You make the best videos by far.

[@noelphilips]

Thank you so much!

[@user-lc5zr1zr3e]

@@noelphilips is it true that you can swing a sack of doorknobs?

[@alexjohnson1412]

Nice video, I love your videos

[@alexjohnson1412]

@@noelphilips you are very awesome, I hope you stay very safe, thank you for uploading this video

[@robrandle3022]

@@noelphilips how often do you see planes ✈️ like that etihad you seen in this video. Great video 👍🏻👍🏻

[@johndufton9686]

The KLM livery has to be one of the most stunning of all the airlines.

[@willemlenteren1485]

but the crew is not friendly to costumers

[@r0yalew1thcheese]

​@@willemlenteren1485ach wat lul jij nou weer, elke comment hier gaat over hoe goed de service en bemanning is

[@christopherbartlett]

Welcome to Canada 🍁. I see planes fly over my house and wonder if Noel Philips is on that one. :) Hope you make it to Newfoundland

[@Philfluffer]

If he didn’t you’d not see this video!

[@michasreisefieber]

What I like in KLM is that they are very close to the netherlands traditions. With the salt and pepper things as clogs or windmills or the sandwich boxes with the houses from Amsterdam on it. They is even a lot of decoration like that in Amsterdam Airport. And they have always friendly cabin crew. I never felt not welcome on bord of KLM.

[@atomic32205489]

I LOVE the little jingle for the loo review! So cute! Keep up the good work !

[@andrewrodger775]

Another great video Noel. I used to fly KLM loads in bygone years, only in Europe I may add. Always enjoying their service. AMS is massive and travellers need to know the plane taxi time can be 20 to 30 mins to the terminal, be warned if you transit Schipol. I work for Travelport who own the Galileo system. Thank you for traveling and making people more convenient when it comes to domestic and international flying.

[@andrewrodger775]

I meant confident of course. :-)

[@MrScootmcg]

I used to fly to the Far East several times a year with KLM business class and always rated them highly. Good to see the Delft houses are still a thing, my late mother had a small village of them!

[@robbyfn]

My Oma has a collection too

[@tetianaemerson8870]

Thank you for being so kind to the customer service agents

[@livestrong3003]

Noel I'm getting slightly addicted to these reviews! Thanks for another great instalment of current travel. 👌

[@ljacobs357]

Flew KLM from Split, Croatia to Amsterdam a few weeks ago, and then on the 787 10 to Houston. Lovely flight and really good crew, as usual. Also had the veal lasagna, which was excellent. The KLM staff at Schiphol handled all protocols efficiently. Have about 15 houses which we decorate with lights at Christmas. Always enjoy KLM.

[@boet764]

KLM crew is consistently one of, if not, the best! Same goes for things like food and such. Dutch meticulousness in action

[@capuducul]

everyone is own I guess. Flew KLM 3 time (share code with Air France, each time (Seoul-CDG, Amsterdam-sint marteen) and been treated so badly... I complain to Air France and got a partial refund all 3 time.

[@willemlenteren1485]

Its bad crew klm is nit what it seems

[@jpvdw70]

Jan Taminiau is a Dutch fashion designer. Queen Maxima often wears his dresses ...

[@neilburns8869]

I have flown with KLM umpteen times and have always been happy with my experiences with them as an airline & with Amsterdam Schiphol the Dutch people are friendly and helpful.

[@pascalolivier4458]

You are so right about the on-board service. I've always had excellent flight experience with KLM (always in economy) and how the cabin staff looks after the passengers. My only experience with them has always been between Montreal and Amsterdam.

[@cjbrunet8663]

Flew with KLM from Heathrow to Amsterdam and then Amsterdam to Dubai and I have to say the hospitality was one of the best iv received

[@williamgriffis8733]

Love your videos Noel. I appreciate all you do to bring some joy to all of us. You have definitely help me add to my traveling bucket list. You were my first You Tube subscription and you remain the best. If you ever make it to Pennsylvania, dinner is on me.

[@noelphilips]

Thank you, glad you like the videos!

[@user-ex4go1hp2h]

That aerial view of Leeds was very interesting - being able to pick out the rough location of my house by using the shape of parks and woods as my guide!

[@mholtebeck]

Flights to OAK from the north and west will frequently fly over my house on approach, but it is mostly at night and I can't pick it out.

[@user-ex4go1hp2h]

@@mholtebeck the plane in the video was probably at or just near cruising altitude when it flew over my house. So, if it was a cloudy day, there'd be no chance of seeing that aerial view of Leeds.

[@AndrewTubbiolo]

@15:10 Noel covering his bases. Eats the fish, but plans the lasagna for dinner, that way he can answer ... I had the lasagna ... after everyone gets sick.

[@ventrue24601]

surely, you didn't make that movie reference

[@AndrewTubbiolo]

@@ventrue24601 Yes I did, and stop calling me Shirley.

[@Adrian-nh1kp]

I also love KLM on short-/longhaul flights. Crew is always nice, service super. Thanks for the review.

[@edwardramsden9591]

Enjoyed the captions explaining where you were when flying over the uk! Once you have seen one amenity kit you have seen them all!

[@andrewmandrivnyk]

That Loo review animation was hilarious 🤣

[@Jeng4280]

Kudos to you, Noel for treating the staff with kindness and decency. It's very rare nowadays and love the way you interact with the staff as well as how you describe the flights. That seat looked comfy you were sitting in going to Canada! You must have been everywhere by now! I love living vicariously through your travel videos. And your Loo Reviews always make me laugh because it has a catchy ring to it-the name!

[@noelphilips]

Thank you, glad you enjoy them!

[@SK-fk9lh]

Noel, Been a fan since the start and your quality of videos have been progressively increasing. I love these longer style vlogs. Thanks so much. Cheers mate

[@sandraw8219]

So pleased that I’ve just found your channel and subscribed. We’re looking at a round the world business class trip next year and great to find such a comprehensive review to help us choose which airline to book with.

[@Flight_360]

The thing I love with Noel is that he is very honest in his reviews

[@dingdong2103]

But one has to think is all the covid bs worth it to travel anymore. It's a totally Orwellian world now.

[@myon9431]

@@dingdong2103 depends on where you want to go and why imo but even before Covid, it's not like it was great :P I think it's always a tad stressful for everyone

[@dingdong2103]

@@myon9431 I used to enjoy traveling a lot. In the plane I always sleep so a 3-4 hour flight is just a nap :)

[@tonytowers5889]

Oh, you really are on form with this video, Noel, really entertaining!! Thanks!!

[@jelgerdeboer]

Great video Noel! I will be taking this exact same flight in about four weeks time, also in KLM world Business Class, and am very much looking forward to it! You gotta love our national airline and their great service, always makes me proud :) Keep up the great work, always enjoy your video's a lot.

[@jeannestark6293]

I love seeing this airport thank you Mr. Noel. WAy.back in the early 80s I went on a college trip and that’s where I landed initially . That’s actually one of my favorite airports because it’s the first European airport I’ve ever been to and that was my first impression of Europe. Seeing the lounge makes me makes me smile and say this is what’s to come one day. Not seeing a 747 makes me feel old thank you very much for all that you do

[@netscapeinthewood3345]

I have flown KLM dreamliner 10 times from europe to Asia, the staff has always been great! Highly recommended!

[@simondavey7787]

I love the new loo review intro and outro! I'm excited to see how your Canada trip goes.

[@Wyliedawg]

Welcome back to YYZ Noel. I worked in the ATC environment there for 34 years. Good to have you with us!

[@jacobtapianieto9655]

Fun fact: His Majesty, the King Willem Alexander is a pilot and time to time works as First Officer with KLM. He doesn't fly the 787's though. That would be amazing.

[@davidmalone8151]

Love the videos , amazing content and travel info please keep up the great work much appreciated

[@justinr7542]

I flew WestJet business class from LGW to YYZ on 19/09 and it was smooth sailing getting through Toronto, had my bags and was out the airport within 30 minutes 🤯 definitely need to try KLM business class after this review!

[@jamieslaney2294]

I did the same but on the 13th took 3 hours to get out of Toronto airport- then held us on the plane for an hour. Queues at immigration were huge!

[@Jin_Sakai71]

30 minutes is cool to you? Lmao

[@MFA608]

I had the chance recently to fly KLM business on the 787-10 and I agree the crew and the whole experience was amazing. Also enjoyed the crown lounge in Schiphol!

[@DavidMeggers]

Loo review. Best on YT. Great video Noel, like the fact that over cover travel aspects and not just the flight, plane, food, drink. Take care.

[@LiterallyBenuel]

Yesssss! Brilliant unique animations like this really will set you apart! Glad you enjoyed your flight, KLM always a safe bet from what I've heard.

[@willemlenteren1485]

No klm have a very bad reputation here in Holland unfriendly crew members etc

[@thomaskettunen3699]

@@willemlenteren1485 Is that a Cityhopper problem? I had two great mainline KLM flights in a row, like top1 European economy class level flights. Not so hard to win that prize when the competition is garbage.

[@willemlenteren1485]

Maybe yes

[@wasmiddelsap3379]

@@thomaskettunen3699 I will explain that willem is a dutch guy living in america he always hates under klm good reviews to get attention.

[@puddycat2325]

I love Canada. You should go on the Canadian, it’s a transcontinental train from Toronto to Vancouver. I did it in 2019 and it’s great fun. Always good to go in the dome car to check out the rockies (and the Canadian shield and the prairies are good too).

[@Vessynikol]

I just can't stop watching Noel's videos. And boy, am I jealous or what? Again, an incredible adventure online.

[@dreamershavemorefun]

Welcome Back to Canada!! I loved the aerial of Leeds; my old home for 6 months back to 2018 when I was studying abroad. Enjoy your stay in Toronto

[@KEITHGEE1000]

Great stuff, looking forward the the forthcoming reviews. Some great views of the UK. Keep the great work going!! Keith

[@nancywidener2157]

I noticed the Dutch houses on the wall in the loo....are the same Dutch houses on the wall in the airport when you were coming down the escalator. Very cool!

[@anitascarr7982]

Great loo review!! Love your videos, Noel!! Looking forward to the next one!

[@MummaBearallday]

Another great video , thanks Noel , keep flying 👍

[@coolkanadian]

Another great video. Thanks Noel! I like the Loo Review!

[@anitagoodwin4785]

Welcome to Canada Hope the weather is good for your stay here looking forward to ya next vid.

[@neilburns8869]

The customer service and just the overall experience of flying with KLM and in /out of Amsterdam Schiphol airport the Dutch people just can't be beaten in this regard. This is why I would almost always try to fly with KLM if I am flying anywhere.

[@gdutfulkbhh7537]

My experience was often the opposite, although it's not exactly KLM's own fault. KLM codeshare with too many dodgy airlines and a nice flight into Schipol can very easily turn into a leg with Kenya Airways, Air France or worse. I had to study my organisation's travel agent very closely. Easier to just go Emirates, really.

[@PaulB-17]

Love the little Delft canal houses they give. My friend has a shelf of them. Looking forward to the Canada series.

[@RogersMgmtGroup]

I have a couple of those. Never knew where they came from (other then Netherlands obviously). Now I know.

[@MrVigorbrasil]

KLM is great. I fly three times a year between Rio and UK via Amsterdam in KLM business class. Outstanding.

[@yankee378]

Wish to fly KLM just to grab one of those miniature soveiners to add to my collection. Awesome video. Thank you. Stay blessed and safe wherever you travel.

[@mjt8199]

That is quite an efficient set up setting aside a dedicated gate just to sort out paperwork. Makes a lot of sense.

[@Pianohands14]

I used to work at a regional airport in south east England that only run klm flights. 4 a day 2 out and 2 in. It was the most wonderful experience working alongside klm and their staff. Everyone got business class treatment as the max passenger numbers were 52 per flight and the departure lounge was essential one big business class lounge. I miss that airport and the people. Sadly it shut in 2015 1 year after starting klm flights.

[@georgeing9098]

Hi Noel, This is an old video but one of my favourites. Your videos help me take a break from my busy work life and it majorly benefits my mental health. Please keep making these videos you’re excellent and it makes me proud to be British watching you fly around being very British everywhere you go 😂. Great content.

[@BRAIRCO]

Nice report Noel !!!!!!!, I flew KLM long haul quite a lot of times in the DC-8, 747-400. At the time I flew the DC-8-62 in First Class, the onboard service was SUPERB, Caviar, Lobster, oysters, etc, etc. Now things have change when I flew the 747-400…… no more First Class, now was World Business Class that was just an average Business Class. Last year I flew in the 787-900 in BC and was okay, good service but noting special to remark !!!!!

[@gemlou763]

Been subscribed for a while.. watching the previous videos. Did get a little excited when I saw my village (next to LBA) from the shots from the plane window. 😂

[@Shello58]

I formerly petition that your "Loo Review" be a feature in all your videos. The intro alone is Awesome! 👋from Ontario 🇨🇦

[@joanborger702]

Enjoyed this very much!

[@danieleregoli812]

I also like the -10. There's something really nice about its proportions. It really does have the 'seriously big jet' feeling.

[@belugast]

I have used KLM longhaul a few times before, both down the back and in business, they are a great carrier. :o)

[@juniorcampbell2980]

You were lucky, the lines later in the afternoon got considerably longer. Great review, I’ll be flying the KLM 787-9 on long haul and I’m looking forward to that.

[@dianeboileau2026]

Loved the loo intro! Really made me laugh! Please keep it for future loo reviews! Great video!

[@jordanjtait9992]

I love you editing mate I’ve got watching loads of you over the past 5 days hahahaha

[@dmcq]

Used to fly klm from Amsterdam to manila years ago, but haven't since ~2010, so it's nice to see schiphol and klm again, great review 👍🏼

[@neljonhporia]

Non stop? My last flight was a direct via TPE tho.

[@neljonhporia]

LHR to AMS to MNL (Via TPE)all flights on KLM

[@dmcq]

@@neljonhporia yeah, I'm pretty sure it was non-stop, it was an ~12 hour flight

[@okkeboonstra4587]

My uncle who used to be a captain for more then 20 years of the KLM 747's has almost all of the Delft blue houses. Thanks to him I also have a really big collection from al the double ones he had.

[@virtuallythere5866]

Always use KLM between MEX and EDI via AMS and mostly in Business Class. Ive got around 20 of the delft houses at home. Always enjoy KLM and actually Aeromexico is good in business as well

[@jacobtapianieto9655]

Aeroméxico is amazing!! I now really want to travel with KLM as I usually visit the Netherlands (I studied there).

[@Marius85]

Great video for one small problem "STOP JUMPING OVER TAKEOFF AND LANDING" it's the best part of the flight!

[@jonclassical2024]

Another great video Noel...I feel sorry for all those poor souls in the long line to another line. I loved flying on a United 787-8 from IAD to LHR in 2018. I think your plane had the new GE GEnx engines. KLM crew and F&B are usually fantastic! The Loo is my third most important part of the flight and you being so tall appear to have lots of room! Geez, that 777 looked awfully close! Where you going next?!

[@CallieMasters5000]

Now you'll have to write down the numbers of all the KLM houses you get so you can keep your collection going without duplicates. I've heard they empty the gin out on flights to countries that don't allow alcohol. Also, if you ask nicely they might give you more than one. I've found a few of them in my local thrift stores here in the USA, often for 99 cents! 😁

[@fabioluzzi3987]

I am so happy I live in the Netherlands and we have such a amazing airline like KLM. Their service is always extraordinary. Even on the 1:12 min flight from Schiphol to Heathrow KLM do their service round with drinks and some food.

[@BlocksWasTakenn]

Netherlands Transavia and flytui Belgium/Netherlands are the best!

[@WickedlyVicki]

Yep, even shorter to Manchester and do a service - excellent from start to finish.

[@shopstaff2775]

Love the new format with location graphics and the loo review

[@jmagx]

That's the coolest inflight thing I have ever seen! Spotting another ✈️ when you're above the clouds? Am jealous. That looks a bit too close though, always imagined they should be 1,000ft between planes mid-air.

[@ClaireP2603]

Keep the vids coming noel my best vid to watch every week

[@ecbrandt1]

Just a bit further south of the airport og Narsarsuaq (BGBW) a tower I used to work at. BGBW is a formal, and yet NOT FORMWAL ETOPS airport for many airliners, crossing the pond.But im still exited that you was so close to "MY" airspace... great vid mate

[@brileystyles]

Used KLM for my August America trip. They were fantastic!

[@noelphilips]

They are very good. Not sure why I've not flown them long haul before, but I certainly will be again!

[@pawpawstew]

I only flew on KLM once MANY years ago, but it was my first flight on a commercial 747-400, so just that alone was memorable. I'd have to say that I was treated well in economy. The stewardesses were friendly and they left out a bowl of chocolates in the galley for us to sample if we desired. The ONLY down side to the trip was entirely trivial. I had picked up a bit of German while in the Army and the Dutch language (my first exposure) was just different enough to scramble my brain. It sort of sounded like German but my brain couldn't translate. I didn't care much for Schiopol airport because I don't care for cigarette smoke, but I did discover a very nice cheese shop there and had my first sample of aged Reypanauer. I'm now addicted to the stuff! 😂

[@whatevermightwork]

This is really useful for me. I'll be flying to Montreal in two weeks and wanted a better idea of what to expect.

[@withchad9625]

I get so excited Everytime you drop a new video

[@Nae395]

I never mind a delayed flight when in business class :)

[@Halifaxy2305]

Thanks for the nice Report. A nice stay in Canada

[@noelphilips]

Thank you for your support.

[@chris1978nl]

Hi Noel, the Delft Blue KLM houses are indeed filled with gin from the brand Bols. Each year on KLM's birthday, a new house will appear. If you travel to certain Middle-East countries, you cannot bring alcohol, you will get an empty house instead which you can change at Schiphol Airport for a Bols filled one after your return flight. You only receive such a house from KLM when you fly Business Class. All houses are located in the Netherlands and are mostly famous for a reason. There are some websites where you can buy them, some are cheap, but some can cost 500 Euro, for that money you almost have a BC ticket (and get a house for free). ;-) Maybe if you go to Sweden with KLM, and when you do a toilet review, maybe can put the song WaterLoo from ABBA. Puts the song in a whole new perspective. Great video as always.

[@amc3]

3:22 ............ What a cheeky devil, gets priority in the queue, then waves at the great unwashed .... Love it Noel! Flying KLM Business Class April 2022 Inverness to Seoul, to see family for the first time in 2 years due to covid. KLM offer much better crew and UK connections to Asia and the world than Britshit Airways for sure. Kwirty socks and Dutch Houses filled with Bols Gin make KLM funky, memorable and very bookable.

[@jcmissimer5918]

Great flight on KLM to YYZ👍

[@carlfromtheoc1788]

I have flown KLM to/from LAX to Schipol in economy, Worked for me. 3 weeks ago I flew into Zurich (direct Swiss flight from LAX) and 2 weeks ago in reverse. The Swiss web site had plenty of info so going and coming I knew what I needed, had it, and breezed through check in and everything.

[@michaelleetrini3635]

I got so excited seeing Toronto current away at school . Amazing shots of the Air Canada 🇨🇦 fly the flag aircraft . You arrived in T3 it looks like all the construction is completed .

[@k6kaysix675]

I've only flown KLM from Leeds Bradford to Amsterdam but even then was impressed with their service as they were more than happy to provide a couple of (free of charge) beers from the trolley despite a total flight time of only around 50 minutes!

[@opaque1797]

The high prices reflect that

[@justarandombird]

Great review man, kinda sad the Royal air Maroc flight was canceled tho, i still hope you'll get to fly with them some time in the future :D

[@jaynechew166]

Another brilliant review Noel the food looks yum and portions to

[@jamiedalrymple3689]

Honestly the best vlog you have done. I love Klm ❤️🏴󠁧󠁢󠁥󠁮󠁧󠁿

[@jbknocker]

Have flown countless long haul flights to/from Africa in Business Class. IMO they are second to none in terms of fantastic staff, efficiency and comfort. Mainly flown on their B777 ER/B747 and to/from locations not served by other airlines. Based in Leeds it is an easy hop to Amsterdam and then great connection times for flights to Nairobi, Joburg, Dar-Es-Salaam and Kilimanjaro. Also flew once to Lusaka which sadly was a scheduled flight that was cut less than 12 months after starting. So far have 42 houses in my collection!

[@clarkmadrosen1780]

Excellent video. Have never been on KLM..Maybe someday. Keep flying .

[@rollingtroll]

Oh Canada! I'm happy to see my fellow Dutchmen treating you nicely. And yes, Schiphol is indeed a pretty impressive airport :)

[@mrfusilli]

Welcome back to Canada Noel! You arrived in my hometown Toronto. I work at the other smaller airport in the city (Toronto Island Billy Bishop airport YTZ). You picked a good time to visit Toronto (September/October I presuming by your timeline of travels). Welcome!

[@adde787]

Amazing review, one of your best ever!

[@Thenewguytcs]

Welcome to Canada. Hope you enjoy your stay here.