CLOSING SPIEL TIPS FOR CUSTOMER SERVICE | Breaking Down the Call Flow Episode 6

[@ReaNinja]

WATCH THE FULL SERIES: kzbin.info/aero/PLpEXFgzuDIjAMhG1jK5AXEEkleykIb6Gi Thank you so much for following the series and I hope you can share this with anyone who can benefit! ♥ For questions, comment below!

[@alexanderorellanatorres3190]

Hi! Such a pleasure! Let me tell you that since I followed you I learned a lot, and you help me to pass my interviews at job! 😊😊😊 By the way I was wondering if you could give us introductional videos about voyager platform because Im felling like lost on this topics, even though I'm doing my best! So hope, you can help us as you've been doing it so far. Wish you the best and keep in touch! Blessings!!

[@martizon2618]

mam do you have acknowledgement and reassurance statement only?

[@artemussarjev]

OMG I just got a job because of you!!! YOU'RE THE QUEEN!!!!!!!!

[@ReaNinja]

Congrats!! ❤

[@embracinglogic1744]

"Enjoy the rest of your days." LOL! That part was funny.

[@ReaNinja]

I'd often hear it from others. 😂

[@jowwweell]

Thank you miss Rea! You have no ideea how proud my Trainor that I have a nice communication flow with customers💕 Hope in our nesting session will received a CSAT all the time🥰

[@ReaNinja]

Aww happy for you ❤❤

[@debbiegrace435]

Maam rea, sobrang helpful ng mga vlogs mo po para sa aming newbie at mga willing matuto or pagaralan ang industry na to ❤️ Thank you so much po!!!!!! 💖💖💖💖💖 Big help maam. 🤗

[@sarahgonzales62]

Hello, through your help i was able to get hired. Im already on PT 😊💕

[@jhunaizasantos8969]

Thank you for the good discussion! God bless you, ma'am.

[@YeyDaisy]

Im on the last video of the breakdown of call flow and i really learned a lot.. Thanks miss rea!

[@glendagray1046]

Thank you Rea😊 Great helpful content.

[@eduardocantero7087]

Thank you very much for your help it has been helpful for me, God bless you

[@ronaldjasonramos9534]

What about on the resolution can i say Thank you for patiently waiting Mr Smith Im already to starting to process the updating of the membership

[@dollyann2000]

You got me really inspired. Thanks!

[@ReaNinja]

Awesome! Thank you!

[@appleice1561]

Hope you would have a also a video on booking a car rental

[@ReaNinja]

No experience with that but I'll see what I can do. 🙂

[@Cheyennesdc]

New subbie!! Wanting to get improvements on how I can end my calls with a bangggg!!!

[@nupurchandok8848]

Sometimes caller says thanks for all your help..We simply not ask further assistance in closing then..However as further assistance is part of co requirement and it is all about make sure everything is answered and even better to recall something we missed..What is ur take

[@ReaNinja]

Good point. In our case, we don't ask anymore only if the customer says "That's all I need." or something like that indicating clearly that there's nothing more to do. I think that's the time it makes sense not to ask anymore. 🙂

[@ronaldjasonramos9534]

When i make recap, can i say Mr Smith I already processed the refund that you mentioned

[@RodelTison]

the you for giving a lot of tips maam

[@ReaNinja]

Welcome Rodel. Thanks for watching. ❤

[@RodelTison]

@@ReaNinja welcome po need ko mag work here in cebu and i dont know what to do huhu

[@nupurchandok8848]

Hey Ninja.. if staff has close the call in rush like he asked for transfer and closed the call in rush verbatim without keeping pace..Will it come under not closed the call appropriately

[@ReaNinja]

Still depends on your quality guidelines. But most likely, pace is not part of quality. As long as all elements of closing were achieved, there should be no problem.

[@melchirpomarva]

why did you leave your call center job

[@ReaNinja]

I'm working from home now 😊

[@melchirpomarva]

and tips on how can my voice sounds neutral.. because my voice sounds very stiff.. im a male.

[@marcosroman7990]

@@ReaNinja Tell me where I can apply o how can i work from home !

[@VanessaSantos-mi1cw]

Hi Ms. Rea. Thank you for all the tips. I've been planning to apply for Call center companies. What are your suggested companies for newbies? As in newbies with no job experiences at all. I'm from Pasig City. Thank you. I'm watching all your vlogs regarding call center interviews.

[@ReaNinja]

Sorry late reply na. Hope you have applied already. You may message me on my page so I can give some recommendations to you. 😊

[@Why.Just_why]

I dont wanna sound like an asshole but im geniunely curious, since i see you put in so much effort in your customer service videos (which is admirable) : Do you like working in a call center?

[@ReaNinja]

Yes, it comes with pros and cons but overall it was a huge help in my career. 🙂

[@Why.Just_why]

@@ReaNinja Good to hear. Im trying to not get invested that much to it, timewise, but for now im also pretty well at the one i work in, i make good money working at nights, and usually i dont get extremely rude customers, so, I can manage :p

[@skete1338]

Ask ko Lang Po Mga ilang Tawag Po ba Ang Sinasagot mg isang call center agent

[@ReaNinja]

Depende talaga sa account. 😊 It can be up to 100 or more kung talagang daming kayong calls at kung mabilis ka. Kung di naman busy ang account nyo, pwede ring mga 30-50. Iba iba.

[@markgilcalderon8974]

Wrerrrewr?