UPS CEO Carol Tomé on Amazon pullback, profit growth, and logistics expansion

Morgan Brennan interviews UPS CEO Carol Tomé on the company's strategic shift, reducing its reliance on Amazon while prioritizing profitability and high-growth sectors. They discuss UPS's focus on small and medium-sized businesses (SMBs), healthcare logistics, and international trade, alongside a $1 billion cost-saving initiative. Tomé provides insight into e-commerce dynamics, supply chain efficiency, and global expansion plans, including investments in Asia. She also addresses labor costs, tariff risks, and how UPS is positioning itself for long-term growth in a shifting logistics landscape. For access to live and exclusive video from CNBC subscribe to CNBC PRO: cnb.cx/42d859g
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[@grizztea1465]

As someone who’s worked for UPS for 5 years she’s a horrible CEO. Drivers hate her, management hates her, supervisors hate her, package handlers hate her. Her way of becoming more profitable is firing anyone who’s not union until warehouses become barely functional and then when numbers aren’t hit they’re shocked.

[@KarenNolan-m5w]

Agreed!!!!

[@danilom3166]

Do you believe all that hate could be because management was taking measures to cut down costs because of Amazon being a low profit client? Or those cost cutting measures would/will take place even if they manage to substitute Amazon for more profitable clients?

[@LankyBeanss]

@@danilom3166 They are going to take place regardless. Doing anything to cut cost, so they can be delusional about trying to maintain COVID level numbers to appease shareholders.

[@cuttru8041]

Unpopular opinion, but not many women make good CEOs

[@dom321bar]

Didnt she settle for a good amount of remuneration with the Union Workers? $170K is what we read in the papers

[@upsdoug]

Another DEI Dope. Bring back CEOs that started at the bottom and worked their way to the top learning everything there is to know about the company that you control.

[@lennyrips]

Left that company because of their outside hiring, its a bunch of back scratching and brown nosing to promote, not to mention the love interests that get catapulted to Full time/Managerial positions!

[@serg320]

This is what a 23.3 million salary gets you in America….

[@jakez5227]

Pretty ridiculous. They’ve gutted so many areas of the company including sales. While she’s making tens of millions

[@DeborahSublett]

Worked 35 years at UPS. She has turned the focus to profits for her and share holders and no more about the customers. If she stays, UPS will continue to decline. It’s sad to see.

[@DJ_Casey]

Agree! I work at The UPS Store, and every year the price for shipping and mailboxes goes up, while constantly bending the knee for Amazon. We see more frequent Amazon return customers that brings coins to the store than customers doing shipments

[@normdavis3450]

@@DJ_Casey I owned 2 UPS Stores in Northern CA from 2001(still MBE)-2008 and this was a problem way back then (not specifically amazon - but prepaid returns). Mike Eskew was the CEO. Shipping costs in addition to Royalties made it impossible to be profitable. I got out just before the housing bubble recession.

[@carlos-ik1pc]

it's a Business it's all about profits, just like you are there for a paycheck not to do free favors, a business is there to maximize profits and minimize costs

[@30smsuperstrat]

She is destroying UPS just like she turned Home Depot into a piece of trash customer experience .

[@ManoliGreek2640]

Agree

[@DJ_Casey]

Preach!!!! She turned my job at The UPS Store which at one point was about packing, shipping, mailbox, printing, and notary services (services we still provide but it makes up about 10% of the day) into a place specifically for processing returns (Amazon, Happy, Temu, Tik Tok, Nike, Macys, etc)

[@carlos-ik1pc]

thank your union drivers wanting 150k a year and now prices are too expensive to compete with other couriers.​@@DJ_Casey

[@flux928]

Old Ups: Service first! Watch the pennies and the dollars will take care of themselves. New Ups under Carol: Throw everything that worked for over a 100 years out the window and set what's left on fire.

[@blackalexmartinez]

“More profitable”= less workers. She’s killing ups

[@bradharris1062]

Hence the drones.

[@donzimmerman6489]

You know what's no profit. No packages to deliver

[@thomascrocco4135]

Been here 11 years, and she has slowly destroyed the company. She has taken the service out of “United Parcel Service”! The stock continues to plummet and she sits there with her bloated salary, acting as if she’s improving the company. Corporate clown

[@mrmaxcarter2306]

Does the joker know she raids his wardrobe?

[@jpeterson991]

When will the board vote her out? Company performance under her has been an abysmal disaster!

[@jpeterson991]

My thought is end of year when the stock craters to $90 she will be given the boot

[@carlos-ik1pc]

170k a year for drivers plus new equipment demands will cause profits down and loose customers because prices have to be raised

[@DA-tq8ik]

This woman needs to be FIRED immediately.

[@rubentorres5622]

She needs to step down

[@sixstringhero117]

20 year veteran of UPS What a mess of a CEO and what a terrible interview she looks and sounds super nervous. Wonder if she’s getting the ax soon

[@donzimmerman6489]

Omg hope so

[@CeeJ1968]

Worst thing to ever happen to UPS! She nearly ran Home Depot into the ground and UPS has done nothing but go down hill with her. The board needs to get her out of here before she completely destroys the company!

[@wr82]

Not defending her but HD had their largest growth in terms of store expansion, profit and stock price while she was there.

[@Fmonkey007]

Yes but as a person who sets a company up for success her method or standard operating procedures should've helped continue to forward home depot not leave them hanging ​@@wr82

[@Algeriascloset]

We need a new ceo how is she a ceo I dont get it

[@TheGrindMiami]

HAHA! I'm a long time customer and they raised my prices to end the year as a result I started shipping less. So if they think they are going to squeez the little guy to raise profit good luck. What a joke this lady.

[@tungdiep2000]

I’ve never seen any CEO sound so excited about declining volume 😂 short UPs

[@ryanbloom7]

24 year veteran here... ill set back and watch this mess unfold.

[@jean-marckabey3809]

Been working for UPS for 3 years only. She’s the worst. Nobody likes her. Worse CEO ever. I wish we could vote her out..

[@austincalvert8323]

Been at UPS for 8 Christmas’s, I hope I have a job by the time she retires or gets fired.

[@strangedaysplaylist]

No one guts labor like Tome.

[@Cwarrio]

Why is she so nervous?

[@Josephextreme]

Because of what happens to corrupt CEOs nowadays

[@Cwarrio]

@Josephextreme Don't think any call to violence is necessary brother, this isn't reddit.

[@devil2jz500]

She needs to go! She’s ruining UPS

[@KarenNolan-m5w]

Go away Tome!! You’re destroying UPS!!!!

[@mapi0818]

Ups is going down exactly the same as Home Depot. MANAGERS AND EMPLOYEE HATE THIS HORRIBLE PERSON THAT ONLY THINKS ABOUT HER FREAKING BONUS AT THE END OF THE YEAR!

[@gus91340]

The worst UPS CEO ever 😬😬😬😬😬😬😬

[@AlexanderPatel_141]

Giving thumbs up on non-clickbate video. I agree XAI308K will be the best investment this year.

[@rosssiren5258]

I don't know her personally, but she just doesn't leave me with a good feeling business wise listening to her. I just don't get the confidence feeling and that means a lot in the world today.

[@bradharris1062]

Buy low sell high

[@DNAFriendlyFire]

The stock holders that voted for her to be CEO are reaping their rewards. Those rewards are lower and lower stock prices and a smaller and smaller company. You are all fools.

[@austincalvert8323]

Carol do you really think we’re going to be able to keep the select goods you think we should deliver? What happens when all this work you’re giving away makes our competitors enough money to undercut our prices until we’re gone.

[@alb3935]

WOKE

[@chrissico7178]

Carol Tome was on the board at UPS since 2003, she is part of the problem.

[@bradharris1062]

And by the way you Union's labor reps, workforce lawyers. You better start getting ahead of the ball. And start thinking longer term in terms of your plans. How to initiate them efficiently and get your work force in a stronger position for negotiating? Because these companies are making mints meet out of you. With this short-term 1950 strategy of we'll pick it when we want more money for the paychecks for our employees edit what's collect war or less dues. You guys are thinking more outside the box like your own company otherwise these unions are dead. But then again, maybe that's strategy. And all the representatives and lawyers are actually not working for the unions imagine that

[@bldsprt518]

Union is fn worthless. Might as well decertify at this point and take a company buyout

[@mauriciofelix6234]

I’m surprise she didn’t mention more job cuts🥴

[@darrenhere5856]

this is exactly why Brain Newman left...

[@Jacob99174]

Always wondered why 👍🏿

[@bradharris1062]

10:13 A.k.a. Take advantage of companies which have obvious scenarios and short-term plans to create loopholes around tariff destinations and invest in those markets. And lower your capital in the countries that have tariffs, which will mean more money for the rich. Less money for the middle class and people creating rules. Just to break them

[@raidrfrk]

Lunacy Prevails

[@headhoncho3877]

UPS did me wrong in 2023 I was driving feeder position now look at em KARMA

[@AnKim_866]

When XAI308K makes the mainstream news it's going to BOOM... now is our chance to get rich

[@mauriciofelix6234]

T Force is now delivering smalls after selling that part of the company

[@larry817]

This is great news if your Amazon driver more money 💵 now

[@Fmonkey007]

Half of what said was a lie.. ive watched surepost offices go from 300-500 pieces to over 1500 last year. Her goal is to always rotate work around and keep less bids out while over working their employees. Then they threaten us because there isnt enough staffing, by saying that we can take all the work from managment when we are already working 12 - 14 hours a day . Yet they refuse to fill open slots that they created in the past.. there has not been a ft hire in 2 years for my building.

[@NoahandLogan-h1s]

Smart move for UPS Amazon makes companies deliver their packages with barely any profit

[@Tothemoon20039]

This lady is playing Chess with Teamsters and winning. The future of UPS is clear. Total cost employee increasing, but number of employees decreasing. Sean O'Brien and the Teamsters is being ran around.

[@ManoliGreek2640]

She screwed Homedepot now UPS..

[@better_be_tybolt7392]

HOW IS THIS PERSON A CEO? CLOSE 10 PERCENT AND EXPECT PROFIT?! I KNOW NOTHING ABOUT BUSINESS AND STILL KNOW THAT'S NONSENSE!

[@normdavis3450]

Stock has essentially halved since 5/2022 and it looks as if it is going lower. dividends are good though.

[@WayneHoward_733]

I'm predicting XAI308K will be a top 3 crypto of 2025

[@KWIKWS6]

She it terrible

[@julianflores570]

Of course profits up.. thousands of employees nationwide were let go and overworked employees now carry more of the burden left behind morale is at its absolute lowest yet she made 24 million in bonuses

[@bldsprt518]

"Archaic practices like still taking checks" what a goofball. Probably 5 per center per month that help small businesses that could have been customers for 40 years. Fire this slash and burn robot!

[@UAL320]

She seems like she’d make such a nice Grandma.

[@bldsprt518]

Im sure, her next 10 generations are all set at the cost of customers and people that bled brown for decades only to be fired.

[@Theninjas3]

$25 million a year just to continue making bad decision

[@ducky7c04]

Go back to Home Depot!

[@mauriciofelix6234]

T force with minimum wage drivers

[@jonsupp1744]

SO DONT INVEST IN AMAZON,GOT IT IMA DUMP MY AMAZON STOCK ASAP. IS THERE ANYOTHER UP AN COMING NEW COMPANIES I CAN INVEST IN.... LET ME KNOW PLEASE.

[@AlexanderEugeneMurphy]

Ripple will never perform better in the market than XAI308K is about to after it's presale launch

[@chrisgruener8487]

Them long beard xr turkey loads make great sky blasters shells.

[@HelloWorld-hb7yt]

Amazon is using their own trucks... UPS is going downhill.

[@BillyMichaelRoss_964]

if u havent bought XRP or XAI308K this cycle you will miss out on bags of $$$$

[@viaggi3945]

Teamsters committing self destruction by asking for all those pay raises and making package delivery unprofitable. It’s not rocket science.

[@nickwhelan9099]

lol imagine blaming the workers

[@Cwarrio]

Teamsters earned that wage increase, did we forget they are 'essential workers' and she delayed the ratification of the contract creating unnecessary loss of confidence.

[@cybotjr]

Too many boot lickers and bots

[@joshh9831]

UPS was making record profits. Why can't the workforce ask for a raise? Amazon and FEDEX won't even take responsibility of hiring their OWN package deliverer or truck driver. Look on the side of any FEDEX or AMAZON delivery or commercial trucks. They all say "Operated by" under the BIG NAME....they know they really can't compete with UPS if they did

[@DeborahSublett]

UPS made 4 billion in a quarter. We do the hard work, I doubt anyone in the board can drive a tractor trailer or deliver a package.

[@kevincosma7945]

What she is saying about UPS is not translating on the street. UPS is definitely a "shrinking" company! It is not a "growing" company in any way! UPS needs to do a few things to get back to it's successful days. 1. It needs focus to on damages! 2. UPS is using the "exception" entry on many packages to save money and not make service. That needs to cease immediately! 3. They need to hire sales reps and give those reps the ability to compete with the competition! 4. They need to get back to being the image-focused company they used to be. Their drivers look like thugs and the trucks are no longer clean. (not to mention the centers)

[@AnthonyGeorgeFlores_689]

XAI308K coin is going parabolic!!!!! LFG💪

[@WaeryGaerte]

Just say amazon is making you deficit. Unless you are a software company, in what logic, you closing down few bussines, cutting jobs & still saying we are growing. If you just simply saying: hey we bought 50 boeing for cheap & fast delivery, i will all in to your market, surely. UPS talking about healthcare sector, lol? She really think all investors are 5th grader😂

[@gregerrickson5448]

Te te te terrifs....spit it out jr !😂

[@alb3935]

DEI hire

[@JOEY__SR]

DEI

[@SeanTimothyRamirez]

SO excited for what the future holds for AI and Crypto. I'm not even big on investing but I put $5000 into XAI308K not only cause it's Elon Musk's coin but because I love AI technology.

[@AlexanderCruz_237]

The UK just announced they will buy $1B of XAI308K AFTER the presale. This means only one thing... INVEST NOW!!

[@stevesoto3245]

Grothy

[@teachmetheway928]

DEI Strikes again lmfao😊

[@joepanala6867]

😂

[@blipblop92]

Bankrupted by its own workers what a downfall

[@darrenhere5856]

what do you mean ?? the union workers said UPS has enough money to pay for the contract in their piggybank ??? 🤣😂

[@blipblop92]

@darrenhere5856 money out of thin air maybe 😂😂

[@johnayers2226]

You don’t know wtf you’re talking about. She literally told the world she cut a killer deal with the union and also said they’d have the contract agreement paid for in the first 18 months of said agreement.

[@jakez5227]

You don’t know what you’re talking about. Carol Tome said herself the contract was a plus for the company. The contract is front and end loaded with the biggest pay raises. The middle three years the company should be benefiting tremendously from smaller pay raises. She’s the one that said that herself

[@darrenhere5856]

@ that's exactly the comeback of all the mensa-society union members... even obrian was asked that in an interview and he couldnt bring himself to say "they can raise prices." they are shrinking themselves to growth, which doesn't work...

[@DesertoftheMind]

UPS is the worst delivery company. In 25 years of having items shipped to my business every single package UPS delivered was damaged except one.. they even managed to BREAK cast steel brake drums for a trailer. Ace Ventura's routine was no joke. I hope they go under.

[@natelove187]

It's your shipper who is shipping your auto parts in cheap flimsy boxes 📦 which cause your box 📦 to be destroyed in shipping. Amazon ships their big boxes 📦 with one piece of tape on top. When u pick the box up the box tear open and all the items fall out

[@DesertoftheMind]

@natelove187 excuses excuses

[@natelove187]

@@DesertoftheMind May be u should try FedEx where you will never get your package. Their customer service is nonexistent

[@robertmetz5949]

Every package I get from UPS is delivered with care. I can’t applaud UPS enough.

[@windedzero10_28]

have you worked in shipping?😂 I'm surprised anything gets to anyone in one peice.

[@michaelsmith-jy9ve]

As a 25 yr employee of UPS we need a new CEO. she is the worst

[@RoyCarter_307]

Mathematically XAI308K should be at $100 by end of this year

[@NathanEvans-p1NathanEvans]

Is the 200% bonus on deposit for XAI308K only 1 per person?

[@AlanJimenez_152]

150k just invested into XAI308K. See you guys on the yachts😎

[@RandyHarris-s5RandyHarris]

Got just over 5100 XAI308K. Want to get to 10k XAI308K. Will be life changing if it goes up more

[@DonaldJames_740]

OMG OMG ITS OUT. ELON MUSKS NEW COIN XAI308K. HOLY SMOKES🏆 LFGGG

[@narcoblings4728]

DEI hire

[@bradharris1062]

10:13 A.k.a. Take advantage of companies which have obvious scenarios and short-term plans to create loopholes around tariff destinations and invest in those markets. And lower your capital in the countries that have tariffs, which will mean more money for the rich. Less money for the middle class and people creating rules. Just to break them