Disastrous Day For My Ebay Business

[@lindaa561]

OMG. I have never left a comment for you. But that Granny Sweater is sooo funny. Thanks for keeping me entertained.

[@kristenyurek4490]

Worst day was right after Thanksgiving this year. Tallied up my hours, expenses, and sales…realized that I wasn’t making enough to justify that much time and energy away from my family. I decided to quit putting so much pressure on myself to keep up with all the big resellers and just do it as a hobby! Closed the store down for a few weeks to get recharged and am back at it, but only dealing with things I enjoy finding with a good profit and a sell through rate. The process is much more enjoyable now, and I have friends and family shopping in my eBay storage space for gifts. Yep, they get a friends and family discount!😅

[@Starkly627]

I own a brick and mortar and this is a common feeling. Just when you get a few days to break away something goes down. As a business owner, there is never a break! So I get this feeling 100% but like you said once you get back in there working it doesn’t seem so bad. We learn to take the bad with the good. Hoping this is the best January yet.

[@CheerfulWyvernDragon-ie7nj]

Closed my brick and mortar and only sell on eBay now and love it

[@cyndimanka]

I’m not a reseller per se, but I do sell stuff on marketplace. I sold a I think it’s 1940s Rubens vase and I had mentioned the height as 8 inches. When I met the lady, she was disappointed and said oh that’s smaller than I thought. I was counting your bricks because I had taken a picture of it on my fire mantle. So after the sale, I went back and did a screenshot of the original listing and circled the 8 inches and sent it to her in messenger. It was probably not the brightest thing to do, but it really irritated me because it was right there that it was 8 inches high

[@CathAlexandra]

I had a good fourth quarter, but...I quit on 12/15. This made Christmas much better! I go back on 1/15/25. I lost out on sales, but saved my sanity.

[@ellenm1937]

I'm going to do the same thing next year--shut everything down after the first week of December.. I'm reading so many complaints and refund demands about shipping issues. I was lucky this year, I guess. Only one stalled delivery, but it did make it.. it was Media Mail though, a lot of mystery books.

[@pattiarnold794]

My worst day was the time we sold a beautiful, large, COMPLETE ( all little lights, I even purchased a star to make it complete)) MCM Ceramic Xmas tree. WE packed it in 2 boxes bubble wrap, very very secure. Dropped about 30 packages in total at the post office. The next day, we found the tree's shipping label under some bubble wrap..... We ( when I say we I mean my husband) hadn't attached the shipping label. 200 bucks. arrrrggghhhhhh we tried to get it back to no avail. IF we would have included an invoice inside we would have got it back. (we never invoice) Trust me when I say we double double check now, and I promise I don't bring it up to him. lol don't even let me tell you about the time he sent a package meant for Canada to Japan. I love him. hahaha furthermore, that's part of this...take the hits and move on. AND NEVER MENTION IT AGAIN ( except to random strangers on the inter web) ....ok byeeeeeee

[@MrPaulMorris]

It's certainly true that the impact of returns and other business losses seem to depend more on your position than on the actual size of the loss. I've had periods when I was relying on the income from eBay on literally a day to day basis and then even a couple of small returns hits hard. On the other hand, when you've a bit of a buffer in your bank returns, while higher value ones still sting a bit, simply don't seem so important much of a personal affront: they're just a part of doing business. Having said that, I still metaphorically hold my breath every time I ship a breakable item!

[@wlsnwilson]

I had a return for the first time today. It was more mental for me…….I reminded myself easy come easy go and in time this will sell. It only takes one person who wants/needs what we are selling… Stay 💪 strong and don’t be discouraged…..

[@rebelcast4574]

People who take themselves to serious are usually no fun and kind of annoying, That sweater proves conclusively that you do not take yourself to serious!

[@ResellerRevenue]

Learning to remove emotion from my reselling business was a huge break through. But it's hard and doesn't make the big returns any easier.

[@DaStore-61]

Experience the return after Christmas for the first time. My buyers didn't ask to return, they wanted a partial refund. I stuck to my store policy.

[@winterlee6942]

I have that Care Bear - it was my favorite as a child and still sits in my room 40ish years later.

[@ellenm1937]

That granny sweater is great. I'd buy that! That is just made for Depop or Etsy. I'd wear it with some big bell bottoms and Swedish clogs. Very late 70s!

[@gramajulietreasureadventur1104]

I hope you wear the Granny Square Sweater again...Good color on you Kevin. I like it!

[@sunriseanddreams]

I had a $900 return in late November last year for a turbo charger. Buyer sent back their used item. Refunded half and moved on. Two days another return on another turbo charger for $700. Buyer ended selling his car as he needed money. Returned the right one and I refunded in full minus the shipping. Move on and make more money. The first buyer was from that dealer with tower or building that dispense cars.

[@Jorejaha-c7h]

No S/N? I woulda went after them. There is a chance that the S/N had traceability to a certain car that they own.

[@mis7089]

My Go2Tape. I love the shirt. Great gift! Things have been slow this December. But, we did the same and took time off with family. It has been a huge blessing. Now I am cleaning out and reorganizing, donating etc. Hopefully things will pick up for us all in 2025. Blessings to all resellers.

[@carriew172]

We all should root for each other! It costs nothing! Nice sweater, a lot of work and love went into that I'm sure!! My go 2 tape

[@crazy-eyedreseller]

Goals are one of my favorite subjects. And who doesn’t think about them this time of year. You do awesome work and seem to have a good balance. I also enjoy your thought process. When it comes to goals, I would encourage you to read and study The Seven Habits of Highly Effective People. It’s something I’ve done since e the 90’s and it has helped me tremendously. It’s more than goals though and what you’ve been talking about in this episode is very similar. Continue to teach, preach, and be a good example of reselling. You will go far and be happy about your success and how you do it. And you will continue to help many others along the way.

[@marilynhenke2902]

I recently had 2 orders get returned because of insufficient address with usps. I’m still waiting to hear from buyers on what to do next and eBay hasn’t stepped in yet, which is ok. Also I have had some orders that don’t show tracking, which makes me worry if it will get to where it’s going. So far they did. A bazaar thing just happened where someone in SD bought a thing from me here in ND and usps tracking showed it went to Honolulu, HI and now is back in SD! Yikes

[@zacharyvergara7451]

Im going through the same insufficient address also for a $150 item. 😢

[@RuthMorgan-yh8mq]

I love your shirt or your sweater. Whatever it is, I think you look very handsome in it and thank your daughter for giving it to you. Kevin, you worry too much about small things. You know what you're doing is right. You're a good honest hard. Working human being you are a good father. You're a good husband. You work hard.Your family works hard.They're all doing great, so just put your sight.So what God wants you to do and forget about what other people say and think God bless.You stay safe and stay warm.Cause it's freezing in florida

[@davidmason483]

Ya we had a very expensive flashlight returned. It worked perfectly when I shipped it but must have gotten bounced around in shipping because it came back not working right. Definitely made me feel bad because we want people to get what they bought in good condition and be happy with the purchase. Great sweater!

[@ThePickingLarker]

Motivated, committed, and content is my philosophy too (I just didn’t know it until you said that. I try to think “if I’m supposed to find it, I will” so I don’t get frustrated or envious.

[@robertcdavis]

My Go2Tape! My worst return was a VTG Wagner Ware Magnalite X- LG 17 QT Turkey Roaster that cost $250 with a $50 shipping return! Returned because they just ddn't like it. I got it back and relisted it and sold it next day.

[@prestigiouspickers5037]

Absolutely love the granny square sweater. Good job Reagan! ❤

[@westernkythrifters]

Mygo2tape. I don't know you personally, but I have watched you long enough to know that you are a great human being. You're thoughtful,kind,and a great father, son and husband. If there were more like you the world would be a better place. God bless you and your family. P.s. say hi to pops I really like him in your videos.

[@4mykids99]

MyGo2Tape It’s easy to do well when things are going well. When they are challenging, as in multiple returns, we just have to dig in and work through it. You are a blessing to so many and I appreciate all that you share with the reselling community.

[@susanseifert925]

Thank you for your thought provoking content. Wishing you and yours a Happy & Healthy New Year!😁

[@ThriftedSpirit]

I had one "return" so bad and full of lies that ebay removed the feedback, first for me. Someone is returning a cookie jar as "not the right size/wrong item sent". An untested watch "doesn't work". The ones that hurt. $400 bracelet. "Doesn't fit" on a cuff. $200 golf clubs because in one spot I had the wrong hand, another I had the correct one. I'm getting off the returns now because some make me really mad and I can't let that happen. This entire episode was very relatable. Thank you. I love the competition and rooting for others. I know Dave was working on asp on ebay and he got that up. First thing I noticed when he showed that screen.

[@texaslady7630]

That is one unique sweater. So good to hear positive vibes :) Happy New Year to you and your family.

[@unique11585]

Hi love your videos ...learn a lot....when I ship something Fragile I always mark on all sides of the box in Red "Fragile" and take Pics of the item as I am Packing It and the word Fragile and Pics of Shipping Label on Box when finished packing, I only had 1 thing arrived broken and I tried to put in Claim to USPS which is so hard to do and it didn't go thru the item sold for $59.99. The item was free for me so I really wasn't out any money, but it is so Hard to file a claim with USPS. Thanks for the Great Videos...Happy New Year

[@amyroberts9540]

I’ve had people who work for USPS and my husband who worked for UPS tell me that marking a box “Fragile” makes absolutely no difference. It won’t be treated any differently. It’s only packing the item correctly that matters.

[@staciemj74]

I’ve heard to not mark fragile on your boxes because disgruntled employees will make a game of “who can break it”. Since I’ve stopped, I haven’t had a broken item again. Fingers crossed 🤞🏽

[@wcollins4191]

I been fortunate I didn't get one return this 4th quarter. I did have 7 late arrivals & 1 lost (found) 12 days to receive ground advantage. Love the shirt & great topic & show.

[@TheLuigi69]

Just about to start watching, but like a big kid I've got to say we have snow ❄ Yay 🎉🥳🇬🇧

[@evelinecampbell7001]

Love the granny sweater!! Glad you wore it. Happy New Year and God Bless!

[@SweetPeasx3]

My Go 2 Tape. I love the granny square sweater. Your kids are awesome. Enjoy seeing them share in your business.

[@3goodtimes3]

That sweater truly fits u. Too funny. I think I would panic if all these returns hit me after the holidays. Awesome stay positive.

[@DebbieSchmitt-u3r]

My go 2 tape! I love the sweater and I feel your pain. It seems like when I get one return there will be more to follow within a day, then I may not get any for a month. I recently had one that was my fault as well. I wrapped 2 glass pans with a ton of American Bubble Boy bubble wrap but only one survived the trip. It wasn’t a high dollar sale but I still feel bad when the buyer is upset. I also wonder what I could have done better to keep that from happening. I guess it’s a part of doing business but here’s to less returns in 2025. Cheers!

[@tammyhillrutledgeakasweeth3121]

I have an Etsy store, and I learned the hard way regarding having to give refunds. I no longer give them to protect myself from alot of scammers out there. Etsy does not require that we give refunds, however if the buyer will return the item to me I will give them something else from my page of equal value, to keep them happy.

[@rosasauceda6041]

Who pays shipping on Etsy returns ?

[@tammyhillrutledgeakasweeth3121]

@rosasauceda6041 the buyer pays shipping on returns

[@SerenitySharesStuff]

I loved the granny square sweater. Your videos are my breakfast entertainment. You run a great business and have an honest sucessful business model.

[@ordiekelleher2641]

Love the shirt my grandma did this!😊 I must hug and love you!❤ please believe the mushroom was about mom spent alot money. Not your fault!😊❤😊

[@shalyndria]

The USPS insurance process is much better than it use to be. I processed a claim recently for a damaged item that I bubble wrapped well and it still got broken. USPS sent me a check and it was definitely worth my time for the high dollar item, so maybe filing a claim for the crockpot would be worth the effort :)

[@karenkoe7096]

I am currently waiting for an insurance claim to be determined by the USPS. Item damaged in shipping. Also (for me at least) a high dollar item. Have not had to do any sort of claim with them for years so I hope I sent enough information.

[@shalyndria]

@@karenkoe7096 hope all goes well for you!

[@marthaaweber]

Couldn't believe that your sweater was real! AWESOME!!! Love it!

[@jasteimel79]

My Go 2 Tape. Lots of happy crunches from happy pups! That's quite a sweater! Saw a lot of men's garments like that on etsy. Luckily your daughter didn't buy you the pants!

[@ordiekelleher2641]

I have mushroom clock that's going be fun. Yes I'm old child! Pennies mushroom gnomes ect. Monchee.😊❤😊

[@cornfieldcloset]

I really like your new granny square sweater. Looks great on you. Love your channel. Thanks for not giving up.

[@susangulbrandson2088]

My go 2 Tape---I really like your sweater, your wisdom today was spot on. Glad your back.

[@stephanieweiss8680]

You are rocking that sweater! Love it!!

[@ticktock2383]

Thank you for sharing. Waiting 3 more weeks to start my eBay selling.

[@209edd]

Recently I've had people send back items not because there was anything wrong with the item but because eBay wants me to compete with price matching on Amazon/ Wally/ Big box in general .. for those reasons I am dropped out and doing just local area vending ..at in person events. Less hassles

[@AffordableTreasures]

I have never used my go 2 tape yet. But use the bubble wrap all the time. Love your sweater. I have to find one myself now.

[@gvantassel]

The story about why you buy ash rays was nice to hear. How about a story for the tattoo on your arm ? Thanks for sharing your sales -- so helpful to me.

[@marcusgomez3971]

Hey Kevin when I first started to resell 10 months ago I received two returns in one month and I really did get in my head but I used it as a learning lesson to get better

[@geriforbes4013]

You hit it on the head Kevin, envy is one of the worse of the vices....but it is one that often goes unnoticed by most people, and I think we are all prone to it. So I think the insight to even call it out is a singular grace...and it means that we can work on the virtue opposing it, brotherly love.

[@BoringReviews]

Sorry to hear about that kind of bad day. Even if you’re doing better financially now it still sucks to have three returns in one day. When it rains it pours. That happened to me some time back in 2024 and it was horrible. I think it was 2 or 3 big returns. Luckily nothing huge but 100 dollar plus items.

[@desertdreamfinds]

Granny looks good on you!, Happy New Year to you and your Family

[@cherieamourofficial]

Happy New Year to you and your family Kevin. May God continue to bless and keep you in his care.

[@joepeters3128]

Nice to see some people are still successful selling on eBay. My store is pretty much dead, not to mention all the sight issues I've been having while trying to list. Whatnot is looking better by the day!!

[@commonwealthflipper]

You mean Dibdit?

[@AbcDef-iq4no]

With that crockpot that you shipped out that got broken, I would bet that you also had to reimburse the buyer the shipping cost as well. The last item that I sold on ebay was a vintage 1940s glass ceiling light globe that got lost in the mail (USPS) and was never found. I ended up having to reimburse the buyer the $39.99 for the cost of the item and $22.00 for shipping.

[@GlassFish73]

I was born in Hanford, too!!😁 I grew up in Laton and now I live in Fresn, California! It's a small world, isn't it? 😊

[@patriciah1358]

It is a small world. I was born in Hanford also. Lived in this valley, in different towns, all my life. Now live in Exeter.

[@CherylAnnRose]

Thank you for all your videos, so informative and just nice to watch. Love your family and pets. May you have a great 2025!😊

[@jonhoenge5969]

"My Go To Tape" Great shirt !!!!Watch you all the time !!

[@stephanie7358]

Mygo2tape! I always enjoy hearing your family and teaching stories! I can always relate! Happy weekend!

[@RobinEverhart-x5p]

The sweater is great, very unique. Your daughter has a good eye for something homemade with love. Sorry to hear about the returns. I don't offer returns. I only had one thing knock on wood that arrived broken. Of course it was on the West coast. I cringe when I have something breakable going west but I know it can happen so I chance it with not offering returns. I just refund their money and take their word for it. Wishing you and your family a Happy New Year! I need to get things moving no sales yet for 2025 kind of scary. Good Luck to you and keep those videos coming love everyone.

[@callie9343]

I kind of use you as my model and move on when I get depressed about a return cause you've said in videos before that. It's normal but that you have to push past it and keep striving. And I have a return and over Christmas. It was a big one but I got over it pretty fast. I tried not to let it affect me at all and eventually it didn't.

[@mollym59]

Enjoyed the video. Love seeing your family!

[@sandychilds8805]

I’m a small time reseller, 5-6 sales per week. I had purchased some Merrell slip- ons on Poshmark & didn’t like the way they fit but didn’t return them. Listed them on four different sites & finally sold on Marketplace for $35 + shipping, same amount I paid for them. The buyer messaged me to ask if they were knock-offs because they were so slippery when worn outside she almost fell & she said they didn’t feel heavy like her other Merrill’s. I told her I didn’t think they were fake but said she could return for a refund. Haven’t received them back but probably can’t re-list them knowing they could be fake. I’m out the sale & will have to pay return shipping fee. Good thing I don’t rely on reselling to live on!

[@dfygrvty16]

My go to Tape. My worst return was a bunch of Budweiser steins sent to a customer in Germany who refused to pay the customs fees and the large box got returned to me with a very hefty shipping bill.

[@edenmccorcle8021]

My go 2 tape. Love the sweater.

[@JustinRivera-k6l]

17:50 I cheer everyone on as well. Even when they dont root/cheer back. Optimism isnt for everyone 😢😂😂😂

[@BigCthePsycho]

I used to get a little worked up over returns when I first started on eBay. The biggest loss I had was an international sale of a sealed train set. The person paid $200 plus shipping on it, then they opened a return, however, with international the person got their money back and I was out the item. This one hurt bad. But in the long run, I just had to keep moving forward and keep selling, now I have been notified by eBay that I had outperformed 98% of the sellers on eBay in the NFL category, and my new goal is to reach #1 in that category, but I also want to reach that status in 2 other categories as well.

[@picking4acause492]

Oh my I didn't know you were from Cali! I'm still here suffering. God knows I'd love to move to Florida, Texas or Memphis, but can't afford to move. California is getting to expensive to live. Thank you for your very much for all the great reselling info. May God Bless you and your family.

[@whitebathroomguy]

Damn, opened the door and shut it on the dogs faces, as if they were door to door salesmen or Jehovah's witness group..🤣🤣🤣

[@biggame365]

My Go To 2 Tape! I just started watching your KZbin series last week as I have decided to dive into Ebay and attempt to make some side $ for my family. The info you have provided has been an amazing starting point for someone like me. I appreciate the time you put into these videos. As a viewer I can tell you really enjoy what you are doing and that makes all the difference. I did have 1 question that im sure you can answer. For a beginner what label maker would you recommend to make things easier for smaller seller like myself rather than using a traditional printer which I have now. Thanks in advance and best of luck with your journey in 2025!

[@JulieLivingood]

I LOVE LOVE LOVE your granny square sweater!!!!

[@vabmo4025]

I'll be needing that sweater, thanks!

[@Blanche1991]

My go to tape! Love the granny squares,❤

[@donnalankford8590]

My go 2 tape. I have had a bunch of returns lately too….it’s discouraging but a part of doing business I suppose. I also had my first negative review for the first time in three years of reselling.

[@darsar6898]

In regards to giving refunds, we had some high dollar items that sold, there was nothing wrong with them just the buyer thought afterwards it was too expensive(which we did eventually sell). Love the sweater, speaking of granny squares I am looking for a blanket like the one on your chair, keep me in mind if you find one (I recently purchased two items from you on ebay).

[@Oldmaninthestream]

Hopefully that was an honest customer on the stormtrooper alarm clock some people exchange thier broken electronics for the seller's working version. Makes me glad i switched my store to ephemera and occasional vintage items.

[@TheLuigi69]

My Go 2 Tape 🤞🏻 The granny square jumper is brilliant 👏🏻🙂

[@CarolynBavero]

My go to tape. Love the sweater and the wisdom!

[@TheDebbiesDooDads]

Love the granny square sweater.

[@sallylang2576]

I always enjoy your commentary, love the bible quotes as well. God bless you and your family.

[@gemeni-dreams]

I remember the ashtrays. There seemed to be one everywhere! 😅

[@ivermectin3191]

That’s a beautiful sweater, let me know when you’re done with it 🙏🙏loooove it

[@ResellerRevenue]

Love you rocking the granny squares

[@Nubbsybelle7065]

My go 2 Tape! Love the Sweater!

[@savvystealsanddeals]

Wow! Regan is really growing up-she sounded JUST like her mama!!

[@jaydeedeals]

My Go 2 Tape - Had a humorous return request today - all in German. Problem solved with assistance from eBay but that's the first time I had that happen.

[@LolaChacona]

I love that sweater Kevin - I left a comment on the podcast that Dave & Cary were just jealous. Wishing you a prosperous 2025!

[@rinireselling]

My go to tape. Puppet / golf club cover. Genius!

[@susanwallace6838]

Your children are just adorable.

[@Addeatt]

I got a return and it 100% messed with me. For me it's not even so much the amount of money but the blatant lie the buyer gives when it's so obviously just buyer's remorse. I do my best to be fully honest and transparent so when I see the written lie... it really pains me. I don't like to compare amazon and eBay because they are 2 totally different things. Amazon allows returns, but the money is still held in their store. You have the ability to know you're buying 100% new on amazon, Ebay is for the most part a USED item type store... people should set realistic expectations and do their research. I shouldn't have to pay for what should be the buyers responsibility.

[@lvallese3967]

Here is Canada we are getting charged for some Amazon returns. Unless it is broken or the wrong item sent they are charging you to return.

[@Addeatt]

@@lvallese3967 I wouldn't be surprised if like 95% of the people who shop on amazon didn't know it's also people who re-sell. The vast majority of people (if I had to guess) think it's brand-new items from Jeff not from random resellers. My own parents didn't know this until I explained it to them. Yet another reason comparing to Amazon is still not a valid argument IMO. ALSO, even though the money is not specifically held in your amazon store... AMAZON itself holds the money as a CREDIT. Ebay does not.

[@diymaster2995]

My Go 2 Tape. Love the sweater. It looks amazing.

[@Yazzie101]

I’m getting sales and then cancels .. Better price a buyer said so I think eBay is upto their trucks again showing lower prices! It’s usually DO YOU WANT TO RETURN .. when those emails go out I get 2-3 returns at once! Crazy!

[@gemeni-dreams]

😅😂😅😂😅😂 Boy you guys root for some bad teams!!! I am sitting by myself and just burst out laughing! That was great Kevin! Love Y'all & Welcome 2025 !

[@johnmonahan7729]

I feel your pain. I just had a pair of Nike Air Jordans fail Ebay inspection. Had to refund $400! Plus a pair of boots that the heels fell of for $50. Not in your position financially, so this kills me!

[@brandiskelton6648]

My Go 2 Tape - What a good sport wearing the sweater !

[@WRoseListerSister]

I think you should rock that shirt out thrifting. Lol My go 2 tape

[@cre8apic]

My Go 2 Tape - Thanks for the great content, and now I know to look for a McDonald's Ash Tray. ;)

[@msunites2977]

I like the sweater!

[@bluedogron]

My Go2Tape Another great video as usual. Keep them coming Kevin, love the content.