Configuring Internet Protocol - League of Legends Player Support

Internet Protocol is a backbone of how the internet works; it assigns your computer a unique number when you are online, similar to a mailing address. Turns out there are two kinds of IP versions, 4 and 6. Sometimes IPv6 interferes with League of Legends crashing the LoL client, causing errors logging in, and creating lag in game. Worry not! We'll help you fix your IP settings in this video.
For more on Internet Protocol and connection troubleshooting, check the Riot Games Support site:
support.riotgames.com/hc/en-u...
Let us know your thoughts on the video: goo.gl/xez650
Follow us on Twitter: / @riotsupport

[@georgemam_5082]

A fix about "you have been disconected please check your internet connection nad try again"plz help

[@jebenito3356]

Can anyone here please help me with the “download failed! Please turn off firewall or switch to a more stable network” thing Ive been dealing with this for 4 days now and cant still find a single fix

[@christopherbanasijan-bsn1s278]

Im updating the game.. it says that "Please Disable any Firewall or Change to a Stable network." i already did the Firewall thing but how do i do the Stable network?

[@TerryTheTurtle13]

For those wondering it does work for windows 10.

[@teemubukki7096]

I love you guys videos, they are so helpful. I understood everything, and it also worked!

[@captaindystopia]

fake ass comment

[@NellaNellaa]

Fixed my problem, thank you ! :D

[@MrTawnos]

these viedos we're super helpful, thank you riot. you should make them more accessible.

[@cartoonanimemaster57]

+kevin moore37 Yeah. People bash on LoL for being a "bad game" But you can't deny that Riot Games is a good company. They listen to their fanbase, try to change the game to make it more suitable for them, take in ideas from them, and be an overall helpful company.

[@alexandrusarion8381]

This is real, I have changes right after, now I am loading my client quickly as before I had to wait about 3-4 mintues to log in and somtimes a minute to go between pages on the client, now it goes rather quickly in relation to my click.

[@henryyeah56]

por que si obtuve el video en la pagina de LAN esta en ingles! no quiero moverle a algo que no se lo que es :,C

[@GodlyTeddyz]

how about fixing the infinitive loading on league client

[@maimadhinvent8251]

I had this problem for so long. Thanks bro

[@Vayvanna]

Sorry, Did u fix the problem ? ! how if so

[@b1gedige536]

my game need to reconect multiply time in game its not my wifi cuz i play dota and trove with no problem so wtf is hapening

[@jordandylan6808]

Hello, my game disconnect while i was on loading screen. Then it close and say it has disconnected. But my internet is fine. I got leaver buster for no reason? Is the client has issue what? I never get this before. That annoying me so much.

[@earthy5417]

Same rn iv lost 50 lp today and i have a leaverbuster for 20 mins. Awnser this if u have a fix

[@Eklerche]

i dont have IPv6 on my PC and still get packet loss from time to time.. Like last game i dc'ed like 30 times and my internet is really stable only getting packet loss when LoL launcher's home page changes some of the links and not all the time tbh..

[@leumasme]

Disabling ipv6 is very bad practice, and it's incredible that you recommend doing this.

[@tingsborg9375]

Motivate!

[@JAKE-ng8yr]

can you tell why?

[@kaputzenfreak4441]

im working as a repairman for copier and printer. we always turn ipv6 off since it causes a lot of problem with printer drivers aswell as smb scan.

[@nikowolfbilger]

Depends. When you need IPv6 you're probably experienced enough that you know what you're doing there

[@floorgangouh1663]

Net is good and days attemting to reconnect how to fix i did this and didnt helpt

[@Tshimon]

Will this decrease ping?

[@davidalex9540]

how about windows 10? i cant play league anymore bcs of this ''attending to reconnect'' bug. i unchecked the internet protocol 6 as well and this problem is not fixed

[@dquiogs9546]

mine was every game between 9-11 minute mark the ping will suddenly go up and the "attempting to reconnect" appears and after that it will automatically disconnect to the game.

[@seal9502]

Same,my pc disconnects while playing league

[@talkat1ve382]

The same goes here

[@cliffordexe3463]

@@talkat1ve382 my problem is really weird , i have a good ping in league of legends but in fps games such as valorant or fortnite cs go etc.. it goes up to 800 pings wtf

[@BbyXxXBeaST]

everytime LOL updating my internet go really really slow, downloading at 8~10kb/s. my internet is at 300Mb/s download on speedtest. i dont understand

[@S0ulPlays]

Ur hard-drive is too slow maybe or ur cpu

[@SenseiZo]

well you had speed internet but the internets download mbps is slow, now u get it? Our interbnet is only 25 mpbs and we had a computer shop Reeeeee

[@kobemiole6781]

Is there another video for Laptop users?

[@jasxene_]

Does this fix for those players who have fine internet but are getting random high pings ingame and reconnection errors, when I check my wifi everything is fine before but while playing league it has a yellow triangle icon meaning it's not connecting properly while it's fine on other devices around my place, so my internet is fine. just wanted to get feedback from others who've used this and if they've had the same issue, if this video acc helped them?

[@adrianlewis2536]

No its not your internet at all, since clash its been plagued with high latency and packet loss, apparently its because of all the internet traffic. I have the same problem but you'll see it in the client right now. Hopefully you see this.

[@jasxene_]

@@adrianlewis2536 Thank you, I'm assuming it's also cause of covid-19.

[@adrianlewis2536]

@@jasxene_ Yeah it is, alot of people are online and stuff so its fulling the servers rather fast.

[@jasxene_]

@@adrianlewis2536 Thank you sm, this really helped.

[@ExtremeUltimo]

While I love the idea behind these videos, I would like it if you explained a little bit about what turning off IPv6 means for me, and how it assists League of Legends

[@kamilkulpa4940]

normally now ppl use ipv4 not ipv6, ipv6 its mostly for future, but still when its on making some problems for videos, games etc only what that change its longer ip addres ipv4 xxx.xxx.xxx.xxx ipv6 xxx.xxx.xxx.xxx.xxx.xxx

[@mdclol4899]

still works 2021?

[@seraphim5224]

Im using an ethernet cable. I cant start LoL. Everything besides LoL works tho. Any suggestions?

[@waltuh973]

same brother if u find answer please message me

[@cheongkarwai7156]

lmao i keep reconnect

[@adrianlewis2536]

Try uninstalling league and then flushing your dns, then do a clean installation of league.

[@franganitomario]

can you explain how to do it on mac? Thank you, keep the good work!

[@xpatr9728]

xDDDD scrub :DD

[@raedchi]

Is it possible that my Wifi just doesnt connect, because I am logged in at the University Wifi and it blocks somehow the League-log-in procedure?

[@Nynxxx]

I am sure you've figured this out by now, but try installing a VPN and try logging in. My college had league of legends blocked and the VPN allowed me to play.

[@prodromoshrodotou4128]

I mean when my brother use wifi conecction and he is far from the router i get high ping about 2000 ms how can i fix this do i need a stronger router?

[@dalet8777]

Wireless slows down the speed to the device furthest away. Best solution is move closer or run an ethernet cord.

[@SenseiZo]

not working at 2020 3/26/2020 how to fix it now ???

[@fadedchannel5706]

i have nternet but only lol can log in or cant do anything

[@MrThebarron007]

is there any way that disabling IPV6 might hinder my computer?

[@leumasme]

While it might not have been the case when this video was created, disabling ipv6 is incredibly bad practice and should not be done.

[@divinamarano1571]

It doesn't work on Windows 10 eventough I have follow the steps in fixing it, it still won't open.

[@mcamimomo]

could you fix it? i cant either

[@juanexjuano]

fucking hating this, everyday the same disconnect and i cant reconnect

[@dominikzivanovic1200]

It's 2020 now, is it still optimal to turn off IPv6?

[@chan_for]

Valorant Support dude sent me here to disable IPv6, and its 2021...devolution exists

[@DamianSzajnowski]

@@chan_for And it fixed nothing...

[@jeremiahseay]

OMG THANK YOU!!!!! i have been trying to log into league for the past month and nothing has helped but i used this and it worked !!!!

[@ninetysdude6212]

Finally, I literally tried everything, uninstall reinstall, uninstall reinstall all Nvidia drivers. Changing folders location, client full repair, closing firewall and so many other things. Can't believe the solution was this easy

[@badddudey8303]

solution to what exactly?

[@captaindystopia]

@@badddudey8303 he's a npc bought by riot dont listen to him

[@soulkiller925]

It work but does any one know why does it work? I have IPV 6 internet, also had to do this on window 10 not 8

[@takumihakimino]

TYYYY!!!!!!! I UNCHECKED THE IP6 AND IT WORKEDDDD

[@robinslagle3113]

Hey Riot I was wondering, by turning off IPv6 will you still be able to use the software that do use this type of internet protocol or do you need to manually turn this on every time you want to use one of the programmes using IPv6? Anyways, thank you for these videos. They're especially helpful for people like me who don't really know a lot about computers and connection problems, keep it up!

[@robinslagle3113]

***** Alright thank you :)

[@Iraq4games7]

+silents429 why did they create it than?

[@Iraq4games7]

that make sense

[@alexeyshupilo6545]

can anybody help me i cant log into client but when iam using vpn i can how to fix this issue?

[@sylasoce6376]

Worked for me thanks 12/12/2019 same day as aphelios release OCE

[@SenseiZo]

@@okay.1336 yess its not working, so i just doing when attemting to reconnect is quit and then reconnect after it the bug wont appear naw.

[@ammarbourini6191]

am on mac what do i do

[@Pandatonix]

I am still having issues running the client on my main desktop computer. I am able to play on my laptop on the wifi but not my main desktop computer. However, I am able to play while on a VPN or Hotspot on my main desktop computer but not through wifi. I always get the "unable to load" or"unexpected login error". Have already contacted riot, adjusted my firewall settings, used the HRT and contact both my ISP and Router company, all don't know what's wrong. How can I resolve this issue? Started about 2 weeks ago. Someone please help! I just wanna play leauge again.

[@r3sist197]

hey did u find a fix? please let me know

[@Pandatonix]

@@r3sist197 so we found out that issue came from our Netgear router. It was after a firmware update that this issue arise and even rebooting and resetting the system did not resolve the issue. I had to buy a whole new router. So I lost out on $200... i don't recommend Netgear.

[@georgemam_5082]

For windows 10?

[@gaidenkurth7689]

ChALLeNgEr yeah windos 10???

[@kouros0]

The same thing

[@kouros0]

@@amarealeph We tell the same thing but I tell with less words. LoL

[@tilik3005]

@@amarealeph which should i disable v4 or v6 for win10

[@gradapaul7042]

i have windows xp what can i do?

[@MrBeiger]

Grada Paul install windows 10

[@ProfessorSauvaje]

can't you guys make it work even with ipv6 enabled?

[@captaindystopia]

no they cant

[@plutokun3234]

holy shit im just trying to play i think its the game tbh bc every other game is fine and internet tester says its perfect even when it says in lol dcing

[@sabo7325]

ikr

[@sysysysysbitar767]

Same with wifi?

[@nerk1807]

I will try and feedback, it's getting annoying, my ping is 55 and not going higher but still evryone is like teleporting on me.

[@MilaCamila616]

Me ajuda eu to com muita lá desde o dia 28 do mês passado

[@soryusan1829]

Ty man i love you

[@tarekchihabi6232]

And what if my connection is with a proxy? what I can do? please helpppp

[@tsadriu7861]

Thank you very much riot!

[@snake7087]

doesnt work 2019

[@pizzo6367]

it did for me

[@pizzo6367]

nvm lol

[@Vayvanna]

Sorry, Did u fix the problem ? ! how if so

[@catrizjamesdavida.6353]

Help us. I think it is all about our wifi. I can't play Lol for years because of this. But recently, I have tried using my Phones "Mobile Data" for my computer and LOL works just fine. (But I can't always use mobile data because it consumes a lot of data)

[@kataz4108]

LMAO MY NAME IS DARTAGNAN I WAS LIKE TF

[@assassinsdeadpool4925]

I still have the login error. What method should I use now?

[@howyadoin3535]

+Assassins Deadpool Do you still have it?IF you dont,may i know how you did it?

[@assassinsdeadpool4925]

+Arjie08 I resolved my login error by contacting the Internet Service Provider.

[@howyadoin3535]

and afterwards it worked already?

[@nikoskatso2587]

rito why you banned Hayate Kirino?

[@nuayan2001]

same problem in 2022 and still dont work perfect game

[@zizoobenromdhane2251]

hello riot game support how can i fix "We 're attempting reconnect you to league of legends " plz

[@mamamobakla2456]

THATS HAPPENING TO ME!

[@hadikawtharanihk]

My game was working perfectly. Out of nowhere it reaches 40% while loading and says network warning and my internet stops working. Please help

[@daniwinkleracosta]

Did you find a solution? It's happening the same thing here with me :(

[@hadikawtharanihk]

Dany Winkler im sorry idk it just worked by itself. In the meanwhile. I used a vpn called betternet, just connect and when u join ur game after the loading screen disconnect and u’ll be able to play. I kept doing that later it worked by itself

[@hadikawtharanihk]

Dany Winkler its a problem with ip i believe.

[@daniwinkleracosta]

@@hadikawtharanihk did you pay the pro version or something like that? i'm trying to find a free vpn like that, but its harddd.. thank you anyway :))) (sorry the poor english from a brazilian girl)

[@hadikawtharanihk]

Dany Winkler no need for a pro version. Betternet is free

[@aminferchichi2646]

Didn't work for me. Still disconnect and to reconnect to my wifi i need to close league 28/10/2019

[@Vayvanna]

Sorry, Did u fix the problem ? ! how if so

[@BloodMoonMordekaiser]

I have an old pc that i play on with a plug that I use to get internet, my internet is at full bars and I still get reconnecting issues, if this works, i will be sooooo happy! Edit: I keep getting mad whenever this happens to me and I rage and I get pissed and I start flaming my team so I ended up getting permabanned, smh

[@zizoobenromdhane2251]

plz i need help

[@trinhhoang65]

what about for mac?

[@domeskeetz]

+Trinh Hoang seriously wtf?

[@TheLatino2000]

well, that was easy fix lol thanks

[@mistrzharemu4518]

this shit error doesn't work. 2019

[@n.daniel56565]

@Mistrz Haremu you have in game reconnect issue and high ms ?

[@Kremzy01]

@@n.daniel56565 i have this problem and in few secs the game crashs and i must restart it :/

[@Vayvanna]

Sorry, Did u fix the problem ? ! how if so

[@ProfessorSauvaje]

but it still doesn't work for me :(

[@user-uh9jn8ik8l]

Make a collaboration with "HoYoverse", I think many will like it. (in VALORANT)

[@canphe4996]

thanks

[@DanielDTUBWeinberger]

we are out of IPv4 addresses though q-q

[@leumasme]

And now we are out for real. And player support still recommends disabling ipv6....

[@tounsi007]

dont work for me :/ any tips ??

[@LProximus]

me too im trying to contact the support but they just keep tilling me disable the Ipv6

[@tounsi007]

this is old tips .. we are in 2018 !!! Riot company don't understand This :/

[@MrRomanrin]

So....HOW this helps? and, If I have a program that uses V6... isnt this a bad thing?

[@Sleyga]

Imperiom since there are a lot of people that aren't even able to use IPv6, no important program requiers it.

[@Kaylsu]

How to Fix attempting to reconnect loop in-game even the Ping is fine? PLEASE REPLY

[@cheongkarwai7156]

lol same problem with me

[@Kaylsu]

@@cheongkarwai7156 still cant play properly,

[@cheongkarwai7156]

Same which server u in?

[@Kaylsu]

@@cheongkarwai7156 sea, i tried unistall it and repair still same happen ahaha, Its like a bug, sometimes you must Reconnect to the game and the Loop will be gone (only for current game), still manage to climb Diamond III

[@cheongkarwai7156]

@@Kaylsu same lol u need to reconnect in game so you wont hv the attempting to reconnect

[@Laezar1]

Hm, I think I trust riot game more than microsoft about microsoft products (that shows my level of trust about microsoft xD) , but basically on the page where you said the patch was microsoft is basically saying not to disable it. And since I didn't understand what this patch exactly do I'm going to leave that here for anyone to answer : 1) what does the patch exactly do? 2) Why should I disable IPv6 exactly and what are the drawbacks? Just quoting from microsoft support : "It is unfortunate that some organizations disable IPv6 on their computers running Windows 7, Windows Vista, Windows Server 2008 R2, or Windows Server 2008, where it is installed and enabled by default. Many disable IPv6-based on the assumption that they are not running any applications or services that use it. Others might disable it because of a misperception that having both IPv4 and IPv6 enabled effectively doubles their DNS and Web traffic. This is not true. From Microsoft's perspective, IPv6 is a mandatory part of the Windows operating system and it is enabled and included in standard Windows service and application testing during the operating system development process. Because Windows was designed specifically with IPv6 present, Microsoft does not perform any testing to determine the effects of disabling IPv6. If IPv6 is disabled on Windows 7, Windows Vista, Windows Server 2008 R2, or Windows Server 2008, or later versions, some components will not function. Moreover, applications that you might not think are using IPv6-such as Remote Assistance, HomeGroup, DirectAccess, and Windows Mail-could be. Therefore, Microsoft recommends that you leave IPv6 enabled, even if you do not have an IPv6-enabled network, either native or tunneled. By leaving IPv6 enabled, you do not disable IPv6-only applications and services (for example, HomeGroup in Windows 7 and DirectAccess in Windows 7 and Windows Server 2008 R2 are IPv6-only) and your hosts can take advantage of IPv6-enhanced connectivity" Link to the patch page : support.microsoft.com/en-us/kb/929852 Link to the faq about ipv6 : technet.microsoft.com/en-us/network/cc987595.aspx (these are more for myself actually as I don't want to store them on my computer xD but that can always be of some help i guess ^^)

[@RoddyDev]

Why don't you guys support IPv6 in your games already? Please it's 2023 and I hate having connection issues on IPv4 because of CGNAT.

[@anonymousramen5387]

Not working for me

[@ProfessorSauvaje]

finally!

[@GoldenNinja-ln3gz]

how to fix the play button when it turns to gray

[@jannelaakso5405]

make this same but on windows 10 pls i have that same problem now idk why.

[@cartoonanimemaster57]

+Janne Laakso IT's the exact same thing. Don't worry, if you follow their advice, it should work. It did for me.

[@GoGuhzy]

its the same thing LOL

[@duarteroque1444]

I have it in Portuguese language and ill see if it works

[@bajozero2k]

no sirve ni para aca....

[@gamerdrip8061]

Now is nothing working...

[@gamerdrip8061]

Everything allright ^^ I just miss klickt...

[@Vayvanna]

Sorry, Did u fix the problem ? ! how if so

[@chan_for]

Deleting System 32 helped me solved all Valorant Issues and penalties

[@domeskeetz]

this does absolutely nothing for people with mac.....

[@MegaXECUTION]

Gaming on Mac.... HAHAHAHAHAHAHAA

[@NintenBricksFilms]

domeskeetz well usually Mac sucks for gaming and people who play on computers use Windows get Windows on your mac

[@alessandrosgueo300]

Thanks riot

[@lukehe8714]

how about on apple

[@miaricavalenzuela2765]

stills dont work

[@augustofaria5448]

FUNCIONA 2020

[@neipas09]

This is absolutely pointless if you are using a router

[@omarmafyamix]

HI

[@GAMERPRO-ow1nz]

i hate my net

[@loupio66]

first

[@no-no-noku]

Oh no, this is so wrong. Having a video tutorial is prone to becoming obsolete very quickly, but when you're limiting that to one specific operating system at a frozen state in time, not explaining what could possible happen on other major ones or what the future might hold, This won't be helpful for long. Not only that, but you missed the opurtunity to show people what the registry looks like, which is probably the only thing that will remain constant. Also you didn't mention how if you do this on Windows 8.1 via the control panel method, it just won't work at all, or the fact that it could break other programs if you do this.

[@duarteroque1444]

It got even worse but okay

[@Vayvanna]

Sorry, Did u fix the problem ? ! how if so

[@duarteroque1444]

@@Vayvanna I don't remember but my game keeps shutdowning sometimes cuz it's a bad a laptop, and the worst parts are when I'm in a ranked match..

[@cheju323]

FIX EUW SERVER

[@augustofaria5448]

JOGO LIXO

[@ray_van_dusk]

Geht besser

[@Hamalaw-lg9th]

omg this is so bad, u dont even tell ppl what disabling ipv6 can do

[@democat9238]

Hamalaw 1994 what does it can do?

[@ameenook5220]

FUCKING RIOT TAKE A LOOK AT MIDDLE EAST PLAYERS MAKE A VOTE ON CLIENT "NOT OFFICIAL PAGE" I MEAN VOTE IF THEY WANT A MIDDLE EAST SERVER SO IF THE NUMBER OF VOTES IS LAGER THAN 100000 PLAYERS MAKE AN MIDDLE EAST SERVER YOU DONT KNOW THAT 10% OF EU WEST PLAYERS ARE MIDDLE EASTERN AND NORTH AFRICA PLAYERS ffs

[@buoe508]

Next time german pls.

[@user-uh9jn8ik8l]

Make a collaboration with "HoYoverse", I think many will like it. (in VALORANT)

[@user-uh9jn8ik8l]

Make a collaboration with "HoYoverse", I think many will like it. (in VALORANT)