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There is a reason that people have been taught the phrase, “Sticks and stones may break my bones, but words will never hurt me” since 1862! Because it was known even then that allowing oneself to take offense and get worked up over just angry words will only more likely than not cause one to say or do something to escalate the situation. During my time as a police officer I responded to calls where a person wanted to make a police report that someone had called them names and made rude, disparaging comments! I had to patiently explain to an already angry, offended person that there is no crime for being rude and obnoxious, and sometimes the person would get more upset and accuse me of “not doing my job.”
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