ResMed 3G Data Problems - No Signal?

[@CPAPReviews]

G'day mates If you use a ResMed AirSense 10 or 11 you can now register for a free www.sleephq.com account. It's super easy to upload, review and share your cpap therapy data. We're adding new CPAP machines to the platform every month so join our mailing list and we will let you know when your CPAP is compatible cpap.review/sleephq-newsletter

[@lynda8202]

My original Air sense 10 stopped transmitting a few years back. When I contacted Resmed (I'm in Canada) they told me I had to contact my supplier for assistance. The supplier then told me since I'd had the unit for over 5 years I was entitled to a replacement. Unfortunately, that required going back for another sleep study. Aside from the lack of quality sleep during these things the pandemic made me uncomfortable with this idea. So I purchased a new unit from sources online at much cheaper rate than through the suppliers associated with the sleep doctor 🤔. Thankfully, my insurance covered the cost. Thanks again Nick for another informative video. Feel better soon.

[@Mikomi469]

Who did you buy it from?

[@jnorth9702]

It’s very important to keep your vitamin D level at the optimum 40 to 60 range for best health. Feel better soon Nicko!

[@cliffbradford4679]

How can I find out what my vitamin d level is. I know how crucial vitamin d is to health but always wondered if I was getting the vitamin d I was trying to consume.

[@SpecialInterestShow]

Mine says "CDMA" as the "type". What does this mean?

[@michaelcarey]

I spent almost 5 years in a security control room and was face to face with a similar issue with 3G alarm communicators and 3G medical alarms. Security companies were upgrading to 4G devices on a daily basis and they were still not catching up with the 3G network being turned off in certain areas.

[@EM-df6mo]

Thank you for this information, and all the other info and help you continue to provide young man. God Bless Nick and the family.

[@CPAPReviews]

You're very welcome. If you own a ResMed feel free to check out my cloud platform www.sleephq.com for cpap data reports and sharing. Cheers

[@matsteel2292]

Resmed in Brisbane are only selling 3G machines I was lucky got one on the Gold Coast with 4G through Resmed but the Cleveland store did tell me they would upgrade a 3G machine if got one through them when they could .

[@CPAPReviews]

G'day Mat, glad you could find one brother. All clinics are saying they will upgrade blah blah but it's all bullshit mate. They will never ever replace those 3g modems. Not in a million years brother. Cheers

[@matsteel2292]

@@CPAPReviews I totally believe that Nick that's why I did not get one with 3G.

[@barstadryan]

Thank you so much for drawing attention to this. I'm a pilot and it's extremely important that I provide my CPAP usage report every year to the FAA. So is there any way to get and activate a newer modem to continue uninterrupted wireless uploading of my usage statistics?

[@PaulMansfield]

I think you'll want to buy a CPAP machine that has Wi-Fi which could be set up on your phone's hotspot.

[@toddmiller6104]

Thanks. Because of your first post on this topic I tried to find out what modem was inside. Not on the label as the first indicated it should be. In the US. Call ResMed Support. Forty-five minutes on hold to hear "Unfortunately there is no way for us to tell you what modem is inside. Also, we are waiting to hear ourselves as to what the plan will be." My response "So I guess we get the answer on 15-February-2021? Waking up to an error screen is the indication the modem is not a 4g? Is that really the best that can be expected?" Wow! Despite all of that, loyalty to ResMed is upheld. Thanks to your update video, the Clinical Menu | About screen pleasantly revealed that the internal modem is, indeed, 4G!

[@CPAPReviews]

Hi Todd, glad i was able to assist mate and great to hear it's a 4G inside :-). Congrats. Nicko

[@BenjaminSweetnam]

Hey Niko nice video one thing you don't even need to go into the clinical menu it's in the normal "my options" / "about" settings :)

[@johnf8609]

Hey Ben, thanks for the info. I checked my 4 month old AirCurve 10 and I have a 4G modem.

[@jdizzle9011]

Nicko glad you don’t have COVID!!!!! Stay safe brother!!!

[@StevenSeven]

Thanks for all the great information. My ResMed stopped transmitting this week. I do not have 3G or 4G in my FCC ID. My FCC ID ends in "AIR 10CD" . What does that mean? Thanks !

[@FrancoCollino]

My AirSense 10 stopped transmitting on April 15th and I also have an FCC ID of AIR 10CD. I wonder if this is a 2G or 3G modem. Going into the clinical menu didn't help since the carrier and signal type were blank and I had a circle with a line through it on the top right of the main menu where is usually has the signal bars.

[@chascapwell2041]

@@FrancoCollino AIR 10CD means that it is a CDMA modem, which are, indeed, the 3G modems.

[@CPAPReviews]

You're welcome mate. Yeah you have a CDMA which is a 3G version. Feel free to use my www.sleephq.com for your data needs. It's a free platform and it will give you a whole lot more info that any ResMed product. Cheers

[@WilliamTurnerViolins]

Great info! Thanks again! Let’s hope ResMed does the free modem upgrades once available. Chip shortage sure sucks. Glad you didn’t have Covid-19.

[@gutridge3]

I have a air curve 10 v auto it says 4g on just got it on 10-13-2021 new to using it

[@lucdelhaize4029]

On my AS10 I can see all the About stuff from the My Option screen so no need to go to the clinical settings.

[@CPAPReviews]

Nice one mate, there's a lot of different firmware versions so and it's always in the clinical so it was just easier to show them that. Cheers

[@lvnlife75]

Thanks for another great video! I love the tee shirt! Did you have that specially made?

[@drwooly]

OK!…Got into the settings, looking for 3G or 4G on my ResMed machine…NEITHER! Got down there and it’s labeled CDMA good/bad!?… First round in seeing your vids… GREAT!..,just subscribed lotsa good info!

[@CPAPReviews]

Hi there, CDMA is 2g/3g network. Kind regards Nick

[@silviawachter7440]

Great video Thank you Nick and Admin Specially Thanks for the Translater, now it works . It s much easyer and more safe 🙋‍♀️🇨🇭😘😘😘

[@AnarchyEnsues]

Why no WiFi?

[@angelamaxwell59]

Great information, feel better soon!

[@jumpingeneral]

My airsense 11 is now showing only 1 bar on the signal icon and sometimes that cuts off to 0. Brand new modem and router upgraded. Very frustrating

[@patrickkeenan8109]

Great info. I haven’t been able to get any data on my resmed airsense 10 for a few weeks. I found your channel and couldn’t find what signal I was receiving, either from the back of unit or the “about section. It states CDMA. Any suggestions? Thanks Pat

[@gordonsteeves9950]

Hi Nick here in Canada I have a 3G and I am going to try and get a hold of the supplier tomorrow and see what’s going on thanks again

[@cwdayton37]

My new Airsense 10 came without a modem.

[@CPAPReviews]

Yep, Card To Cloud device mate

[@shanv2740]

Do airsens autoset for her has 3g or 4g connectivity??

[@littlepookie7976]

Nick Thank you

[@SophiaLHCA]

Thank you! Get well!

[@papabear562]

If I could get my hands on a 4G modem, and I knew my AirSense 10 could support it, I'd install the thing myself. But I don't think a 4G card can be purchased. Please correct me if I'm wrong.

[@dstuartmerrell6170]

Airsense 10 elite owner here. My data just stopped transmitting this past week. What can I do? Don't send me the new modem from down under, please.

[@CPAPReviews]

G'day, there's not much you can do unfortunately. You're welcome to use my free platform www.sleephq.com for data analysis and reporting. Have a great day.

[@kopite1967]

Hi Nick, I’ve just checked my ResMed Lumis ST-150 which is supplied by the NHS in the UK and it’s a Vodafone UK 2g modem, mind you it doesn’t really surprise me the UK is increasingly becoming a backward Country, thanks for showing us how to check it through the clinicians menu Nick, keep up the great work mate.

[@PaulMansfield]

I think the UK networks keep the 2g networks running, for minimal low speed data only, no voice, with very limited spectrum, just for smart meters and iot devices.

[@lockpickingengineer7458]

I unfortunately have a 4G modem. There must be some value in the second hand market. To find out which modem you just go to my options > about go all the way to the bottom and you will see type. It will display 3G or 4G.

[@BenjaminSweetnam]

Why is that unfortunate? That's the good one

[@lockpickingengineer7458]

@@BenjaminSweetnam I have to run my airsence 10 in flight mode. Which has fixed 2 issues 1. Is my sleep data is not being sent to Resmed. 2. It saves electricity I found running AirSense in flight mode saves me about $80 to $90 a year in power. Lastly Transmitting data to a datacenter is not very environmentally friendly.

[@johncostigan6160]

Thank-you Nick, for staying on top of this. And thanks for showing how to determine the network type using the clinical set-up. I wouldn't be surprised if there is an Asian chip shortage somewhere in this tale of woe. Incidentally, do you have any golf tips for me?

[@maryloumallendick7262]

My air curve 10 Signal has “ - - dBm”. What does that mean? I do have 4G modem.

[@jimturpin]

My wife and I both use the ResMed AirSense 10 Respond. When looking under the info menu, I see hers is connected via 4G, but mine says CDMA. I called and spoke with a service rep at ResMed and she told me that equipment made after 2015 has the 4G hardware. I couldn't find the date on mine but I think it was made in 2016 based on the serial number which leads with 2316....... but anyhow, as a communications engineer for the last 40 years, it is possible there are lots of units on CDMA due to the subscriber provisioning that was setup when the account was created. Today AT&T was supposed to shut down their 3G system so when it does finally drop out, it should just rehome to 4G based on the search algorithm if it can't find the primary CDMA signal, just like a phone would in similar circumstances. I will update this post if there is a change in the connectivity status. Thanks for the informative videos, I have learned a lot about CPAP's in general from your channel.

[@CPAPReviews]

G'day Jim, i would love for you to keep us informed! Thank you for the insights

[@jimturpin]

@@CPAPReviews Will do, after doing a little more research, the label on the back of mine implies it is a CDMA unit, but my wifes doesn't appear to indicate what it is. I concluded mine indeed is made in 2016, and hers was made in 2021. I'm still showing connectivity, prior to yesterday the signal level on mine was showing -113dBm implying it wasn't picking up a signal and today is shows -85dBm and still says CDMA, and the myAir app updated todays stats, so at this point I don't know what to think. Just playing it by ear until something breaks. On a side note, if it does quit, I was thinking about pulling the SIM and plugging it into one of my old unused phones where I can run the diagnostics that are available on it to see who the carrier is and perhaps gain some insight in how the subscriber record and provisioning is set up. I'll advise at that time. Thank you sir.

[@walterbobruk2310]

3 g is next than 4 g??

[@bralmahine8057]

My AirSense 10 is 3G and was purchased new, two months ago.

[@CPAPReviews]

Thanks for sharing that info mate. Cheers. Nick

[@crb456]

What is the scope of the 3G shutdown? Does it just affect Australia, or the US?

[@chascapwell2041]

As you've probably experienced like most Resmed users with a 3G modem, it is in the US as well. By the end of the year(2022) 3g will likely be gone from all the US. TMobile, who is the carrier that Resmed used - or so I've been told - shut down their 3G network last week.

[@AaronFurman01]

My res 10 machine under type says CDMA so is that a 3g or 4g or neither?

[@CPAPReviews]

2g/3g is CDMA - kzbin.info/www/bejne/Y4ukoXiDqdGMd80 . Feel free to jump on www.sleephq.com for free data uploads and sharing.

[@ianbaird6113]

Can you disable the modems in the new cpap machines or are they embedded in the pcb board?

[@wichita6]

I think it should be reiterated that these 3G machines will not "stop" working...just that they will not transmit data to the "company" who is evaluating their apnea. You can still use them!

[@CPAPReviews]

Hello, yes that's a great point. I did address this in my first video on the subject. Best wishes. Nick

[@AaronFurman01]

@@suave-rider mine has stop transmitting. 4/17 I live in the US Northeastern Ohio

[@poeterritory]

Yep, my AS10 does not have a modem. Is this normal?

[@einyv]

Sweet just checked my clinical settings and it said 4G. AT&T

[@CPAPReviews]

Nice one! Congrats

[@CowboyTrucking61]

I know its off topic, but has anyone received there replacement machine from Phillips. If so are you using it, I think I would be a bit afraid to use it still.

[@RoscoeS]

I received my machine in June and my Airsense 10 is a 4G machine.

[@RoscoeS]

it is on the sticker on the bottom of the machine if it has a 3g or 4G modem.

[@Socalshortybulls]

My machine says CDMA type. Does anyone know what that means? And does it even matter if I bought the machine outright without having insurance.

[@chrisbye8203]

Thanks Nick, the tip at the end really helped. Mine is a 4G, purchased in the last few weeks (UK). Love the T-shirt.

[@andrewkingdon3791]

Hi Nicko, I asked my SleepTech about the 3G Module in my new Airsense 11 this is the response she got from Resmed. Note the bottom line. Cheers Andrew from Mackay. Andrew info from Resmed We do not currently have a timeline as to when the AirSense 11 is available for commercial use outside of the US. Regarding the 3G network, Vodafone is yet to announce a date for when the 3G network will be decommissioned. If Vodafone decommissions its 3G network within the warranty period of a customer’s Air10 device, ResMed will offer customers a free upgrade of their device’s cellular module to 4G. When Vodafone officially communicates its 3G sunset dates for Australia and New Zealand, ResMed will advise Authorised Dealers of the 4G upgrade process affected customers can undertake. This will only apply to Air10 3G devices purchased by customers from October 2021 onward.

[@markmarshadolimount1764]

U are amazing Keep it up

[@CPAPReviews]

That's very kind of you to say. Thank you!

[@Mark_Ocain]

Ok found mine is 4G but is Vodafone AU...which in my area is totally crap..I get one or two bars and that's it.

[@MsLLWatts]

My granddaughter recently had Covid. Her first test was negative but she felt worse the next day and got another and it came back positive. She got over it in a couple of days. Sometimes it takes a while for the virus to replicate. Doing that sinus wash could have decreased it significantly. Don't want to be a downer just thought I would throw this out there.

[@andybsmith]

Good vid. Glad you only feel like you are dying not actually dying. lol

[@andrewkingdon3791]

Sorry Airsense 10 that should read , Lol Stone the Crows Mate.................

[@walterbobruk2310]

MFG in China what do you expect... covid slow down to a halt.. That is why MFG need to make in their own country. Computer chips are scarce.,, So why not rig for WFI????

[@andrewkingdon3791]

Bloody Crows

[@allanwinston3158]

For those who are willing to run the OSCAR software instead of the ResMed software, loss of modem connectivity is not a big deal: kzbin.info/www/bejne/pXeTpZZtqpeimM0

[@CPAPReviews]

Cheers Allan, certainly a good point you raise however there are certainly questions as to why a work around is needed when there is clearly the technology available such as wifi which 90% of people would have access to to transmit the data. Cheers. Nicko