Crummy Customer Service

[@zavankan4796]

The defendant thought a win was going to be a piece of cake. The plaintiff was going claim they wouldn't talk to him and the defendant would insist, that's not true. Little did he know the guy recorded them hanging up on him as evidence. That was absolutely brilliant and so satisfying.

[@nondescriptnyc]

Definitely! Also, the defendant’s facial expressions and demeanors didn’t help, either, as he looked like he was ready to explode at any given point-which made the entire dealership look sketchy.

[@fjccommish]

Right. They shouldn't have hung up, but it's understandable why they did. They would have saved themselves time in court and money by letting him bring it in.

[@vixxter3099]

🙌🏻

[@janicesanders9981]

I'm so glad the guy recorded the "hang ups"...they knew not to come to court...the tape did it!!!!!!

[@NellieKAdaba]

👍🏾

[@kathleenpoole1372]

Every car salesmen are slimy at least everyone I have ever had to deal with.

[@cindylemons9677]

So glad he did too!!!

[@dblgreentlh]

Putt

[@dblgreentlh]

@@NellieKAdaba and Teri hi u yea

[@todd-makes-videos]

They sent a "representative". She would have eaten them alive if they came in person. Haha

[@Jonahch2v9]

It's a car industry tactic. It's never the mechanic, the salesman, etc. that they dealt with. Judge Judy tears a strip of them just for that.

[@jackrobinson5974]

Wow, this used car salesman looks just like a used car salesman.

[@drlove8049]

I think the car sales man been on here before🧐

[@lexxtalkaboutit]

@@drlove8049 I was thinking the same thing. I Kno I seen him on another case

[@gongzilla527]

😂😂😂

[@ShutYoMoufWideOpen]

LMAO 😂🤣😂🤣

[@getin3949]

He is a business manager NOT a car salesman Jack.

[@suepence5281]

The plaintiff was extremely ready with the evidence and put that con in his place. He should go into the legal realm, I would hire him.👏🏻👏🏻👏🏻👏🏻

[@zetokaiba5867]

I always thought legal businesses liked people who were good liars 😆

[@TopherGrant]

@@zetokaiba5867 that's a prerequisite. Lol

[@fjccommish]

Con? They would have fixed it if he didn't explode. They shouldn't have hung up, however.

[@minipoopuu12340]

Defendant walked in w a chip on his shoulders typical crooked salesman

[@getin3949]

Business manager NOT a salesman.

[@JoeMCool]

@@getin3949 more correctly, their paid attorney. He's now lost THREE cases on TPC! 😄

[@mikeaddison5697]

They sent the defendant in there to take the fall 😂😂

[@alexiswalton8953]

Yup the owner should have came to court period

[@NikhchansGaming]

He took it very well.

[@clarissalowery9629]

Yup you're right, then they sent him on national television with that cheap stiff ass hair piece 😭😭😭😭

[@clarissalowery9629]

@@NikhchansGaming cause it's not actually coming outta his pockets

[@JoeMCool]

Yeah, bcz he's a lawyer, and clearly not a very good one at all -- in fact, he's a rather shitty one as it took him over 4 months to write a simple letter for a client; a letter that JMM took exactly 30 sec to verbalize. (see "Livid With A Lawyer")

[@mel...s]

Who puts a broad sweeping 30 DAY warranty on a 17 year old vehicle? I'll tell you who...shady ass used car dealership who had no real intention of doing effective, timely repairs.

[@glenniscole6522]

Some states require dealerships to give a 30 day warranty on used car sales. Been there with it.

[@Jonahch2v9]

Good on him. How many times I've dealt with people and after thought, "Oh, why didn't I record them?"

[@vorco8120]

You have to first check if the state/province/country you live in allows one-party consent recordings or not. If the law says it only allows two-party consent then your recordings will not be valid in any lawsuit. This guy was fortunate enough to be in a state where the law allows only one side of the recording to consent (given that one party is himself or if he received consent from someone who was a part of that recording) which is what helped him through this case. There was unfortunately another case where the plaintiff recorded wrongdoings of the defendant but the judge would not accept it as evidence because in the state where the plaintiff was the law was a two-party consent. Meaning that both the plaintiff and the defendant (that’s being recorded) would need to agree and consent to being recorded and no one would agree to being recorded if they know that the recording will make them look bad and get them caught. So please check your laws before going to court with recorded evidence because it will not be taken into evidence should your law say that it’s a two-party consent for vídeo and voice recording.

[@morgancalvi6675]

Um, mainly because it's against the law??? You have to let the other side know...but you would then get a nicer customer service.

[@mymobilebuddy4392]

The dealership was pissed that they had to fix something on a junk car.

[@turdferguson3855]

Then why did they sell it if was a junk car?

[@1398go]

@@turdferguson3855 one word: money.

[@robertbowersock3471]

I bought a 13 year old Toyota last year. Nothing wrong with my car. They did all the maintenance and repairs before they put it out for sale. Check out the reviews before you do business with these places.

[@KamalasNotLikeUs]

Reviews can be faked.

[@robertbowersock3471]

@@KamalasNotLikeUs that is true.

[@rmills807]

I bought a car from a dealer, always fixed it right, no problem.

[@lisaparrey1343]

I currently have a 12 year old toyota and Ive never spent money to fix it. It just keeps going.

[@lisaparrey1343]

@@KamalasNotLikeUs You can get a sense of if they are or not. If all perfectly glowing you know they are fake and run for the hills

[@tjmills4051]

Defendant has total used car salesman vibes....

[@makaylalynn206]

Reminds me of matildas dad

[@josephconsoli4128]

Oh yes. It was beautiful that the plaintiff showed how rude these car places can be. I'm so burnt with dealing with automotive people. They seem to be all cut from the same cloth.

[@1SuccessMindset]

Yes ha. Call and hang up

[@so_many_women_so_little_ti2833]

🤔imagine how the rest of the salesmen at "Route 69 Auto" they sound 🙈😹😹😹

[@so_many_women_so_little_ti2833]

@@makaylalynn206 He reminded me of an old Auto sale commercial when the salesman advertising by standing on small plane and and flying and turning 180 degrees in the air I don't remember the Auto sales name but I have the advertising song in my mind. 🙈😁😁 Edit: I found it called "Cal Worthington Ford" kzbin.info/www/bejne/ennZpIx6p7-sY6M

[@shdagentzero]

I'm so glad the plaintiff won. And the auto shop is permanently closed 😂

[@shellwilliams6306]

Defendant has been on TPC THREE times!!! AND LOST 🤣🤣🤣

[@sheilayoung8007]

We bought a car from one of these places and paid more than the car was worth to fix it. I will always have our mechanic check out anything we buy! Lesson learned!

[@XFiorentti]

The Salesman got what he deserved. I'm so sick of businesses who feel that it's ok to be so disrespectful to customers after the customer purchased from them.

[@TexasGirl22]

He supposedly a lawyer now. He’s been on this show two times so far

[@versatileduplicity9313]

@@TexasGirl22 yep 😂

[@drshondagarnerbrooks515]

Smartest plaintiff on earth.

[@stephaniehowe0973]

Those extended warranties never cover what you think they do.

[@kenyettaready]

Omg yes

[@MrMaddox57]

they won't pay a dime for your piece of s--- car anymore. All those "warrenties" are are a nice "thanks for doing business with this repair shop" gig. There is no warranty, on tires or anything else. It is all lies.

[@stephaniehowe0973]

@@MrMaddox57 I didnt pay for it. It came free. Didnt cover the thermostat that is part of the engine. Nor the engine

[@slix96]

The defendant can say “I’m not an attorney;but I played one on tv”.

[@JoeMCool]

No, he actually IS a real attorney in Connecticut. And he sucks. He's lost 3x now on TPC

[@pjaypender1009]

LMAO he is an attorney...

[@Fater4511]

@@JoeMCool he did win one "not seeing things too clearly"

[@Fater4511]

He is actually stating that he is a "business manager" in small claims court is illegal as litigants are not allowed to have lawyers represent them.

[@1398go]

Douglas cracks me up! "How are you going to tell your boss now?" Then chuckles! 😄

[@Ams_5590]

The plaintiff was so nervous but he handled his case with so much class & professionalism! Well done 👌🏼 in these kind of cases, I always hope the locals to these businesses see the case and refuse to do business with unprofessional dirty business people.

[@ktzep]

I love when she says "you know, I don't know"

[@1SuccessMindset]

She is a real 1

[@Lorcar86]

i took note of that also, made me laugh

[@kellyannr4171]

Defendant’s toupee is so giving me Johnny Bravo vibes.😝

[@ingridsmith3886]

Doug is gangster, his mouth is slick

[@DavidKen878]

You're just figuring that out?

[@vickyserr]

too damn slick sometimes, someone is going to cuss him out one day

[@gidgetcricketangel]

He creeps me out

[@libbymills4432]

Ikr?! I like Doug, I'm glad he came back...

[@mickm6309]

They should have put him through to the service manager and arranged for the car to be looked at straight away, it was leaking oil from the differential, something that should have been noticed before it was even put up for sale.

[@delishme2]

100%, by the way they acted they absolutely knew. Saw a young kid with little knowledge of cars and thought this will be easy money. Good on the plaintiff, there are way too many people like the defendant getting away with shafting people everyday of the week without the slightest conscience or remorse. So glad this kid had all his ducks in row, made for easy shooting 😆✌️🇭🇲

[@Mathewdavid4]

Hahahaha this guy who talks to them as they walk out is gold for this show!!!!!😂🤩😂🤩🙌

[@alexisvalere4095]

Ok, I was not sure about this plaintiff when he walked in, but ya know, looks can be deceiving, and in this case, that is true! Plaintiff did a great job and taping that hang up was EVERYTHING! Very, very smart move. As for the defendant, like some other people here have mentioned, yeah, a typical used car salesman. And I'm sure he would have liked to FIRE his boss who made his job twice as difficult by that HANG UP! Love how Judge Milian would NOT let that little incident go...like she kept saying it over and over. I just love her!

[@locahermosa8144]

The defendant is supposively an attorney on another people's court episode called not getting the job done and now he's a car salesman? 😂😂😂😂😂

[@sebastianabsolution655]

this just happened 2 me. i bought a used car w/ a 60 day warranty. the slick oil can refused to honor the warranty after he had 2 reimburse me 950 for a new fuel pump an filter. i had 2 pay for 2 more repairs out of my poccet. buying a car whether new or used is always a hassle.🥴🥴🥴

[@Jean0987654321]

Should've took his ass to court

[@sebastianabsolution655]

@@Jean0987654321 😂😂😂😂. yuuuup.

[@so_many_women_so_little_ti2833]

Next time buy Toyota or Honda 🚗🚙 they are peace of mind.

[@so_many_women_so_little_ti2833]

@@sebastianabsolution655 🙈😹😹

[@sebastianabsolution655]

@@so_many_women_so_little_ti2833 wild.🤪🤪🤪

[@25649sanchez]

the salesman reminds me of Vincent McMahon frm wwe 😂🤣

[@bulls1222]

😂😂😂😂😂😂

[@jenniferpaladini5889]

Oh my God for real 😂😂

[@starmanda88]

Yooooo I thought the same thing 💀💀💀

[@kendraharris9291]

Eric Bishoff Look A Like WCW...

[@jennross6466]

Yes.

[@Handsome4785]

When he said he had video of them hanging up and ACTUALLY HAD IT, I gagged😩😩😭he was definitely prepared!

[@diamony123]

Evidence of anything judge like… yeah , you won

[@looniebinn]

The Defendant doesn't seem to understand that they violated the terms of the contract, so of course they would have to pay for the repairs under warranty. He talks about the language of the contract, but that doesn't really matter when they renigged on their own warranty. I wouldn't buy a bottle of water from that place, much less a vehicle.

[@stephaniehowe0973]

You bought a 2002, for $6,000 you dont assume you will have over $4,000 in bills. Of course he is peeved

[@db2888]

Is this the same defendant from “not getting the job done” episode. Sure looks like him and in that episode he was an attorney.

[@SQtlr]

The fact that they sold a 17 year old vehicle for over $6000 is disgusting and they knew it

[@jaynehogue2459]

You're forgetting the seventeen-year-old spent $6,000 on a car what's wrong with him???? Just because he's 17 doesn't mean he can't think for himself even though that's what our society says and excusing that's not help him and it does not help Society because they're teenagers running around thinking they can do anything they want just because they're 17

[@kobe51]

Da nerve of some people.

[@marcheeb9755]

@@jaynehogue2459you clearly don’t understand science and why 17 year olds brains are not fully formed. Can’t even buy cigarettes at 17 but can but a $6000 car?? 🙄

[@ILOVEISRAELETERNALLY]

Doug was laughing in his face 🤣 😂 😆

[@t4705mb6]

EVERYTHING being towed DOES *REQUIRE* .... LIGHTS!!

[@sabrinaja7981]

Well never hang up

[@namename9105]

Route 69 Auto Sales and Service is now CLOSED permanently! No wonder. The online reviews even mention the horrible owner "Mike"!

[@ewilliams340]

That case was over before it started as soon as the judge heard the owner hang up! The defendant should have just kept his mouth shut after that! 🤣🤣

[@carloctave]

Route 69 Auto sales? Interesting choice for the number. Lol.

[@patrickchubey3127]

In a related vein, did you know that a 72 is just a 69 with 3 people watching.

[@biruss]

77 u get 8 more

[@citytrees1752]

maybe its the actual name of the highway

[@CapnJakSparroww]

I feel like this is the 3rd time I have seen this defendant on this show.

[@Sharroniw]

No. You cannot tow anything without lights on the trailer. Not where I live.

[@stephaniehowe0973]

You CAN here during the day. Still its a risk

[@mickm6309]

Happens here all the time, but it is still illegal.

[@Bread996]

He said they were going to REPLACE the hitch. Which means there was one already in place that was perhaps rusted or otherwise damaged. Installing wiring would be an upgrade if the car did already already have it.

[@johnpeters9793]

@@Bread996 "Placement of a hitch through U-Haul.

[@johnpeters9793]

@@stephaniehowe0973 No you can't....regardless of the time of day, you have to have brake lights.

[@jenn1916]

The dealership cracks me up. We have all had to deal rude and belligerent customers before. You still can't hang up on them though!

[@rmills807]

Defendant was a smooth talker but that was about it.

[@dariadoo1]

The dealership’s name is Route 69! They really tried to screw sweet, relaxed eyes Devon!! Even if he got belligerent, I still don’t believe it!🤣🤣🤣

[@TBEfect]

And they’re permanently closed!!!

[@kayleighlang]

This guy was born to be a used car salesman. Down to the way he talks

[@MegaSnow121]

Such a typical used car sales man. He gives me the creeps.

[@Coolkem1]

I think the plaintiff was probably very rude on the phone and some businesses once you mention the bbb or your consumer rights or anything legal, they will automatically stop dealing with you. No need for all that drama let them hang themselves. He should have at least asked for an appointment instead of insisting it had to be fixed that same day. A little accommodation on both sides would have avoided litigation.

[@leogoddess1785]

Hasn't the defendant been there before? 🤔

[@ms.x9571]

Yeah...I’ve seen him before!

[@elishamartin9863]

Yess!! I'm sure he was there before in a similar situation lol

[@sunnreyy]

I don’t think this is the defendant’s first time here... he looks familiar 🤔

[@lionelluva]

I thought he looked familiar too.

[@karli9434]

These are not new cases, so you've probably seen it before.

[@erica_renee]

Yes I was just thinking I’ve seen the defendant on here before but different case

[@SinghInNYC]

He was definitely a part of a different case.

[@LincolnZ5]

Yes I saw him also he sold the lemon to a college girl she had her parents with her

[@jeymiplopez]

The plaintiff slowly moving away from Doug 😂💀

[@Marrs0202]

Defendant has been on PC 3 times!

[@siahenderson1490]

The plaintiff came fully prepared. That's how it's done

[@sheeeeeeesh667]

I loved the defendant at the end lol he seems like a funny dude, I’d grab a beer with him

[@teresastemen4454]

OMG SECOND TIME TODAY IVE SEEN THE DEFENDENT IN COURT FOR BEING A SHADY CAR DEALER

[@VIKTOR-ck3dx]

Also watch him in "Not getting the job done" where a client payed this "paralegal" 500 $ to write a letter , afther 8 months he did nothing just exuses . He is a scammer !

[@lauried61]

The defendant looks like John Cena's dad.

[@patrickchubey3127]

Doesn't matter if the plaintiff has a bad attitude or not, what matters is the legally binding contract. Mr. Slick should have expected to lose, given that's how the law works. Maybe he should watch more court shows on tv. And by the way, what the hell kind of trailer doesn't have brake and signal lights? That's also a legal point, you'll get a ticket if your trailer doesn't have those things.

[@elainevankat5353]

Absolutely agree!!!

[@Catloudan]

Glad he recorded that . Defendant had no defense!

[@WarGrowlmon18]

"And he looks forward to walking out of here the victor today!!!" Yeah, how well did THAT turn out for you again?!?!?!

[@sunnyscott4876]

The plaintiff is so nervous! I have purchased 3 vehicles from my used car salesman and I love him. I would recommend him to anyone!

[@elishamartin9863]

The defendant was on another case of People's Court

[@JoeMCool]

Alec Rimer is 0-for-3 on TPC. 😆

[@iratepeople455]

The plaintiff has BEAUTIFUL eyelashes!

[@The2Coolest2]

Whattt! I remember looking at cars at that car lot!

[@arianefr78]

The thing is, when you are phoning to complain, the person on the other end of the phone HAS to realise that you are upset and therefore it is their job to help calm you down and reassure you that they are there to help find a solution. HANGING UP on someone does NOT help any situation...

[@christianmurphy5335]

THIS GUY WHO SOLD THE CAR WAS A LAWYER IN THE EPISODE CALLED "NOT GETTING THE JOB DONE," SO WHAT IS HE AN ACTOR?

[@faznout]

This is his 3 time on the show. Each time he has a different job title.

[@nikbarker3640]

Damn plaintiff look like he was gonna pass out when he initially walked in. That would totally be me, if I was on TV for this reason

[@sweetdreamzdreamcatchers8286]

I'm mid 40's and I hate to admit that I have been the subject of a jerk like this defendant with a "strong" type of salesmen. That type seems to get me most of the time so let me just say the plaintiff in this case did an amazing job! Well done, Sir!!

[@michelew4078]

A car salesman in a bad wig. What's not to trust?

[@michelew4078]

@Alexandra Nakelski omg you are right

[@consuelomurillo3514]

He began to act rude at the end. Lol

[@WarGrowlmon18]

Several years ago I bought a car and I negotiated a 30 day warranty from the place that I bought it. We actually discovered a problem that same day and brought it right back, but it just turned out that it was a part that they had replaced already and it got stuck or something. They said to drive it and bring it back again if it remained a problem and it actually didn't. Then we noticed a problem with the vents. Once we were certain that it really was a problem, we brought it back. The place honored the warranty and fixed the thing for free. It's a great body shop, I still go there to this day even though that car got wrecked in an accident 2 years ago (not my fault: I got rear-ended as the front car of a three-car accident). They do good work on my new car too.

[@GreenChronicles561]

Seriously ??? Who pays 6400$ for an 02???? Even if it DID have low miles ! Wtf was this guy thinking

[@latzmenon5770]

These types of salesmen deserve every unhappy customer suing them .

[@The2Coolest2]

Check their reviews... the last review is from the plaintiff with pictures from the show, the awards, etc. Now the place is permanently closed. Tons of bad reviews saying they BS, hang up, etc.

[@barbaraness4507]

10:05 If you’re towing anything you must have working lights. Just like a vehicle a trailer needs to have working signal lights!

[@junkintwin]

I’m waiting for Harvey to knock someone out with that microphone.. at least give someone a busted lip/ broken teeth! I don’t want ANYONE coming that close and so fast to my face with any object! Microphone. Fist. Etc!

[@lynnecrisp]

He reminds me a little of Leonardo DeCaprio

[@Elteejay]

I was hoping I wasn't the only one who thought that! Lol

[@lynnecrisp]

@@Elteejay Believe me u aren't. It's spooky how much he does look like him

[@gatorade123ification]

The judge is the best

[@jessiey416]

This is the 3rd case I've seen this defendant in 😂 car salesman and lawyer wth!!

[@gusvieira6140]

its against the law to tow something without light and turning signals

[@kenyettaready]

It's also illegal to have 6 people on the back of a pickup truck. But my neighbor does it all the time. One time someone fell out.

[@stevekuleszaunitedstatesai6148]

I’ve actually been to that dealership and bought a car from there. The plaintiffs so right. The owner is a scuzball! Sells garbage cars and steals from its customers!

[@MrMaddox57]

he comes off like a Mafia guy.....that plaintiff is lucky to be alive!

[@getin3949]

Duck lips lost, ha, ha. Sounded like the dealership I bought a truck from, never again, I learned a hell of a lesson from that one.

[@fdoket]

$6000 for a 2002 car. Sheesh!! I need an app to record my calls.

[@peryole]

Toyota, Honda, and Acura’s tend to hold value for a long time. I had an Acura totaled after being hit, it was 4yrs old and had 44,000 miles on it and had only depreciated $3,000…I bought another one. Progressive wasn’t happy paying over $20,000, in fact, at first they tried to low ball me.

[@debg4212]

The defendant reminds me so much of WWE Vince McMahon.

[@kycutecool5891]

The plaintiff is adorable lmao xD

[@kirara2516]

Attitude aside, the moment the place of business hangs up on the customer is when that customer won the case.

[@TheMr.George]

Trailer wiring harness. It's really simple to put on as my fiancee did it herself

[@yabucoena9565]

This car salesman is been sued twice on the People's Court that I've seen 😳.

[@ellisisland4902]

I'm glad the company has to pay for bad customer service. That's not how you handle upset customers. I'm sure they're part of the reason he got worked up in the first place.

[@antonystanden301]

Rather sad that the owner of company sent an employee instead of attending, cant handle responsibility i guess

[@foreverblessed6443]

That customer was raising hell like most customers do. I understand why he hang up but he shouldn't have. Of course, he's going to be on his best behavior during court..

[@thisbabyboomer]

I bet they get cockey every time a customer calls in with a problem and a warranty, and this is how they handle not honoring warranties.

[@sharonshulby2445]

Guess they never heard "the customer is always right"

[@1SuccessMindset]

I had a lifetime warranty on my roof. Well when i needed assistance i find that the business had went out of business. Ha. I will never buy another extended anything

[@sideshowhomer9056]

Great job Devin. 😊

[@lionelluva]

Hopefully Mike was fired for that hang up. Cost him the case. Plaintiff did a great job detailing his case.

[@ruthann2051]

Unfortunately he is the owner

[@rickgschwind984]

That dealership should go under.

[@diontatyrese2337]

That owner is really Shiesty because they let bro get in the line of fire while being wrong 😂😂😂

[@HerHomeschoolHomestead]

This kid looks like an odd mix of Elvis Presley and Leonardo DiCaprio. 😂