HIRING a FIRST-TIME Customer Success Manager (CSM)

[@abigailsavage7456]

As a Customer service lead this sounds exactly like what I do on a daily basis, I'm also looking to transition and this video is so useful!!

[@CSMPractice]

So cool. Glad you found this helpful.

[@internetmusic123]

As a trilingual Tech support cusp in CSM... Im about to jump too.

[@jameelchoudhury]

Just secured my first customer success manager role. Had the interview on my birthday and they let me know I was successful 15 mins later. Coming from a varied background in HR, sales hospitality and customer service it’s been a long journey to get to here and I’m extremely proud of myself and excited for my new journey. Your channel has helped me so much and will continue to do so

[@CSMPractice]

Congratulations!! What a wonderful achievement. Now that you are a CSM - what other videos can we produce to help you outperform?

[@jameelchoudhury]

@@CSMPractice I still have many of your videos to watch and learn from! If I think of anything or would like to see more if I shall definitely feed this back. Thank you again for the he great content

[@achiengogada204]

As a former flight purser who is actively looking to transition. This was really helpful. Thank you!!!

[@CSMPractice]

That's awesome! Glad it was helpful!

[@drep8960]

thank you for this video! This is the exact video I have been looking for

[@leila6048]

Thank you to Irit and your guest Brain as this video was very informative! I am trying to make the transition into the CSM tech sphere and it is encouraging to know there are open-minded hiring managers willing to give someone like me a chance. Someone without direct CSM experience but with many excellent soft and interpersonal skills. I love your content on this channel.

[@CSMPractice]

First off, best of luck on your journey! I recommend watching my entire 'CSM hiring' video playlist if you're actively working on your goal these days. I hope it will help you accelerate the time it takes you to transition into a CSM role.

[@Monaayxoxo]

Great video! I'm interested in transitioning into a CSM role from a retail/hr/ecommerce background and came across your channel during my research! I love your content! The more I learn, the more I feel this role is right for me. Subbed, thanks so much for dropping these gems! 💙

[@CSMPractice]

So so awesome!!! Best of luck on your career journey. Hope you find your dream job.

[@Monaayxoxo]

@@CSMPractice thanks so much!

[@nyquil7080]

Thanks Irit and Brian, as someone looking to switch to CSM this video is very helpful

[@CSMPractice]

We sure do hope so. That's definitely the intention.

[@karthikeyamamillapalli3756]

I aim to excel by leveraging my existing skill set and extensive experience, having over 11 years in customer service.

[@CSMPractice]

Wow, 11 years in customer service! You must have seen it all. Keep rocking it!

[@kburton4466]

Very helpful! Thank you!

[@fertunamoea8459]

Great interview and insights

[@CSMPractice]

Thank you so much. We really appreciate it ♥️

[@t.e2077]

All those pages at the bottom are erroring out. Do you have a up to date recruiter’s list pls? Thank you

[@CSMPractice]

Hello, we appreciate your feedback, and here's the revised link: www.csmpractice.com/recruiters

[@ramiroarenas3805]

Great video 👍

[@CSMPractice]

Glad you enjoyed it

[@Kennie3044]

Thank you for the video and resources shared. Could you please add a list of recruiters in Europe?

[@CSMPractice]

I think there are 1-2 European recruiters in the list. However, if not, hopefully someone adds a few names to the comments of this video 🙏🏼

[@Mystories806]

brian voice is a super media introducer or what you call that I forget the word

[@CSMPractice]

Can you elaborate?

[@rockyrocks2049]

Hi Team @CSM Practice, I got an opportunity at a company as CSM role. I have total 9 years of Software development experience, like I use to develop solutions on analytical tools, developing ETL jobs, worked on AML solutions, Worked on Azure cloud solutions, dashboarding and reporting on the KPIs. Just wanted a suggestion will it be wise decision to switch from technical background to CSM role. Because I don't have any flavor of sailing something or any sort of presales experience in prior. Please suggest and guide me to choose the career.

[@CSMPractice]

It depends on the company you’re going to be working for. If you have the communication and consultative skills to help customers - that’s the most important thing.

[@Vic4vendetta]

I would like to be one I have 10 years + in hospitality

[@CSMPractice]

Hope you get your goals accomplished soon 🙏🏼

[@thyagarajesh184]

A company will need a capable applicant tracking system (ATS) to get better at talent acquisition (recruiting).

[@CSMPractice]

This is especially true for companies with extensive hiring plans.

[@nircohen211076]

Great episode, Thank you very much!

[@CSMPractice]

Thanks so much 🙏🏼