CUSTOMER SERVICE INTERVIEW QUESTIONS - What Your Hiring Manager Wants To Hear

CUSTOMER SERVICE INTERVIEW QUESTIONS - What Your Hiring Manager Wants To Hear // This is Episode 8 of Get Ready With Me To Get Hired this 2020 or whichever year you're watching this video. I act as your hiring manager to provide you with what actual "hiring managers" want to hear during a customer service interview. In my previous videos, I included the sample answers. In this video, I only provided clues so that you can use your creativity to create your own answers.
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[@ReaNinja]

Comment ONE possible interview question and your OWN answer. I will give you feedback about how to improve your answer. This is the time - ask away!! PS: Please don't ask me here how to answer, but rather how to improve the answer you already have in mind. THANK YOU!

[@radapo7615]

Thank you for your help with all your Customer Services Videos, really help alot in the interview process. Your doing a great job helping people.

[@selenegaia6376]

my gosh , you are the kind of manager i dont want to deal with…😂 but im very happy that i found this video of yours .this will help me a lot to deal with my anxiety . very informative and educational . Thank you so much

[@emmanriel2703]

Hi Rhea big your video is a big help!, I work as a CSR for 2 yrs, still your video reminds me of my days applying to CSR position. You are Spectacular

[@ReaNinja]

Thank you. Glad to know that 😊

[@user-hx9nc1kk4c]

I always watch you whenever I am going to apply for a job. Thanks Ms. Rea. 🥰🥰🥰

[@CharmagneFlores]

THANK YOU SO MUCH MS. RHEA THIS IS VERY HELPFUL! 🙏🏼🙏🏼🙏🏼❤❤❤

[@MentorShelly]

Intuitive improvements on responding to customer service questions!

[@dhufeainn9169]

I'm currently in the Genpact's gateway training, hopefully after that training I receive a JO. for now, I'm gonna hang out with your channel since your videos are really informative.

[@solidsneykyt6985]

Thank you for the tips. This is very helpful.

[@shyleymorales3934]

Hi Rhea! Remember me? Probably not 🤣 I was thanking you before from the time I passed my interviews and going on training, well we just got graduated and I'm now starting on the production floor as a tenured! I'm the youngest (20) among all the members on the wave but still going strong, thank you Rhea, you were a part of my success, may God bless you more 💖

[@ReaNinja]

I remember you. ❤ Happy that you're going strong and that I've been part of your journey. 🤗🙏🏼

[@lifeoftheblakes]

Congratulations

[@dyeninalibut3025]

Thank you so much, I got hired yesterday!

[@raviadagatla7103]

Thank you Mam for such a Wonderful Video. It really helped a lot. Thank you so much

[@pinkwhite4769]

Last november 2018 . Nanood ako sayo then i got hired sa alorica. After a year nag resign na ko Actually last month lang. Ngayon hanap na ng employèe friendly na company dito pa din ako dinala ng tadhana❤❤

[@ReaNinja]

Aww welcome back ❤😊

[@maryjaneyumul9362]

I hope i'll pass the interview or test in concentrix

[@vincekarlolumabi8700]

Hi, Miss Rhea, I just wanted to thank you for all your hard work in every video that you make. I just got the job offer today. Thank you so much, your videos really helped me a lot.

[@ReaNinja]

Congrats Vince 💗🤗

[@kennyjames9254]

watching in 2021 and I've got my final interview on Tuesday.

[@ceciliacastillo4374]

Very helpful Thank you

[@chakigun]

Di mo kami maloloko melissa ricks! char! Very helpful video. Planning to apply as a cs soon :)

[@Vanessa-cz4xz]

Thank you so much ! I used your advice and I got the job ! Keep it up sis !!!❤️❤️

[@ReaNinja]

Happy to know..🤗❤

[@stephcastillo1374]

Thank you

[@janelledana5289]

This a great help but it would be nice if sample answers were given as well. Thank you for this!

[@ReaNinja]

Welcome, Janelle! Only that the goal of the video is not to give samples but ask leading questions so that viewers can answer for themselves. 😊 I do have a lot of videos too that have sample answers. You can just check out the playlists for interview videos. ❤️

[@sheilamae99]

I'm also praying for my hiring tomorrow. 🙏🙏🙏😍😍😍 Thank you!

[@user-xo8ec5gs6w]

sameee :((

[@indiangirlinaustralia2287]

Really good

[@rossellesuarez2433]

Hi miss Rhea! Thank you for this tips. It's a big help. I followed the tips and examples you provided. I aces my interview and it's my 1st year now in BPO. Continue helping and God bless you always po.

[@ReaNinja]

Congrats 💗☺️

[@dyeninalibut3025]

I like your videos, they are very detailed.

[@ReaNinja]

Glad to know 🤗💖

[@itsmejen5037]

Hi I'm a new subscriber. I had my 18months experienced as a csr and that was my first BPO. I left my previous job last 2019 because I need to take care my new born baby. I'm planning to apply again but sometimes I feel like Im running out of English 😂. I will use your tips to get hired. Thanks

[@ReaNinja]

Go for it, Jen!! 💓

[@carlotamedrano3389]

Same 😂😂😂😂

[@mikkocortez7176]

Tomorrow ia my final.interview hope it will be smooth nice and easy

[@elmerwowop7983]

gold. thanka

[@jeremybaluyo3400]

Hi when given these questions should my answer be an explanation of how i would deal with the situation or should it be a reenactment of what im going to do during those scenarios? Thank you

[@ReaNinja]

Good question. It depends on how the question is asked. Ideally it's an explanation. But if you're asked for an example, a reenactment would be great.

[@joanamarielegaspi6875]

I got hired , BIG help :)

[@ReaNinja]

Congrats Joana ❤

[@andreadizon1173]

As a fresher this kind of questions makes me get more nervous.

[@jarrod4115]

What if im a newbie and was asked the question #4? Should i still answer it even if im a newbie?

[@irudantes2725]

Hi Ms.Rea! Last (May 12-14, 2020) I was called by the Concentrix Recruitment. I passed their Initial Interview and I also did my very best on their provided exam that they gave to me. After all, they called me again and Inform me that the next call I will take is the final validation. I just want to know if it is the final interview? Miss Rea, what should I do next? Or any tips and advices. By the way I want to thank you for these videos you've uploaded. It's helpful for me to know the basic aprroach, attitude and behavior.

[@ReaNinja]

Thanks for watching. Not sure if you're done with your final validation na but yes it should be the final interview and final round of assessments if meron pa.

[@rovierosas32]

Ano po ung exam nila?

[@selenophile9621]

This is not for newbies right? Ugh it’s quite difficult.

[@angellique1342]

New subscriber here sissy! Sa 19 may interview ako. 1st interview as customer agent sa Europe. May 3 days pa to boost my confidence at aaralin ko lahat ng video mo now sissy. HAHAHA

[@ReaNinja]

Hope your interview went well 😊

[@rogelgerodiaz6620]

Tomorrow is my interview goodluck to me

[@larryestrada7623]

Can you make a video about calle flow to call center please

[@ReaNinja]

Check out my home page for the playlists 😉

[@liyang1317]

I hope that i can pass the final interview this coming friday jan.29,2021 in Sitel 🙏🙏🙏

[@jilesmolina8905]

Hi did you pass?

[@liyang1317]

@@jilesmolina8905 yes po 🙂 almost 2months na din ako nagtatrabaho..and im happy 🙂

[@jilesmolina8905]

@@liyang1317 saang site hehe for final interview ako mamaya 😞 congrats btw 😇

[@pedroathaydemendoza3903]

I'll have an interview in 30 minutes,gonna use your tips

[@jhelliannemalacad3675]

the number 1 and 2 question is very hard for me to answer because idont know what kind of service the costumer is complaining for actualy i dont know what to because i dont have any experience or knowledge to do the steps its eithier to answer it via demonstrating or by telling the interviewer the steps what to do i know someone who reading at this may laugh or critisise me but im oky with that in fact i already failed 2 interview's because of this question beffore i watch this video.

[@dietherm8525]

Hi, Ms. Rea! I just would like to ask about the differences of an irate customer and the angry one?

[@ReaNinja]

Same 😊

[@miss.chelle9485]

I love your video but, can you also please list down the questions you presented? Thanks.

[@ReaNinja]

Click CC sa taas ng video for the subtitles/caption :)

[@ReaNinja]

I'll update it as soon as I find some time.

[@josemontoya24]

Hi. I have the interest to buy your ebook but could you tell me how much is it in dollars, please ?

[@ReaNinja]

Hello Jose, it's 12.99 usd 😊

[@reginarevano2966]

Gusto ko pong matu2ng Mag call center.

[@vernamayarandia7364]

❤

[@lexajoe5188]

I want to apply customer service but I'm not fluent in English

[@daviderickson2421]

same... okay lang naman kahit di fluent basta maayos yung mga grammar & sentences mo mas okay na yon diba :)

[@jayresteban9310]

hope ma hired mahina panaman ako sa englishan

[@rodelynlerasan9649]

how you are going to sale a second hand toothbrush ?? those 1 questioned me during initial interview

[@jycmnc]

Ohmy... Is there any reason to sell a second hand toothbrush?😅

[@jycmnc]

Woaah well, I've search about it and I found a good reason ehhe

[@painted18]

It seems that if you tell a story to the hiring manager/TA manager/final interviewer they hate story telling, which is for me to connect it to my main point. Is it better to answer in a straightforward manner or tell a story so that the interviewer can get the gist or like the history of your point?

[@ReaNinja]

Depends on the question. If the question starts with "tell me about.." then most likely, it should be a story. For the rest, direct to the point is best.

[@painted18]

Thank you so much for answering. In addition to this, do interviewers treat experienced and newbies differently? Like interviewers expecting more from with BPO experience.

[@ReaNinja]

@@painted18 treatment should be the same, maybe the line of questioning is different 🙂

[@VanessaGonzalez-do2hf]

In a green restaurant I worked for a customer came back with more than half of her food gone complaining about a hair she had found in there.. she wanted to get more food since that happened. My manager wasn’t in and so I stepped in and apologized for that happening and asked if she would like to get a new meal of what she ordered or a refund. She refused both and became more angry and demanded she can get whatever she wants from our menu. I told her i cannot authorize that but I can get her name and number and have my manager get back to her as soon as he can. I was very friendly to her despite her attitude. She then just asked for a new meal and thanked me for being patient with her. True story! Is this a good one for that first question?

[@ReaNinja]

That was a good one! ❤️

[@reginarevano2966]

Hi! Rea pwede mo ba aqng turuan call center ?no experience high school grad. Lang po aq...

[@ReaNinja]

Yep you can watch all my videos on this channel 😊

[@angellahmacapodi3422]

how about i only know basic english not fluent ??

[@milgracebabaran3445]

May posibilidad po ba itanong yan sa initial at final interview?

[@ReaNinja]

Yes

[@TheKrzxFacts]

5:42 are they going to ask me that question even if it is my first time applying to call center? I've never been in that situation

[@ReaNinja]

They might. So you have to think of areas in your life where you've handled an angry person.

[@editingwithapps]

Ako pang 1k like 🥰

[@romeorosos1849]

my bleed is nosing

[@arleneluna6762]

I can not play hot video

[@amirshafi7950]

She is wasting time