Customer Service Job Interview | Role Play Practice

Practice this simple and effective CUSTOMER SERVICE job interview role play by Single Step English.
In this job interview role play tutorial, you will learn how to fluently answer some of the most common job interview questions. Be able to prepare your answers before you go in for the interview. By practicing the answers in this video, you will build confidence in your English language skills, and be successful at the job interview.
Other useful role play videos by Single Step English include:
1) English for Call Centers | Role Play Practice:
• English for Call Cente...
2) English for Call Centers | Role Play Practice | How to Speak with Angry Customers:
• English for Call Cente...
3) English for Call Centers | Role Play Practice | Banking and Finance: • English for Call Cente...
4) Job Interview Role Play | English Language Practice:
• Job Interview Role Pla... h
5) Airline Customer Service:
• Customer Service at an...
Interviewer Questions:
1) What is your impression of good customer service?
2) Why do you think you’d be a good fit for our company?
3) Tell me about a time you had to deal with a difficult customer; and how you handled it?
4) What would you do if you did not know how to help a customer?
/ singlestepenglish
Twitter: @SnglStepEnglish
Instagram: single_step_english
FOLLOW ME:
✅ I have a Business English KZbin channel right here:
/ @thinkbigforbusiness2289
सिंगल स्टेप इंग्लिश द्वारा इस सरल और प्रभावी कस्टमर सर्विस जॉब इंटरव्यू रोल प्ले का अभ्यास करें।
इस जॉब इंटरव्यू रोल प्ले ट्यूटोरियल में, आप सीखेंगे कि कुछ सबसे सामान्य जॉब इंटरव्यू प्रश्नों का धाराप्रवाह उत्तर कैसे दिया जाए। साक्षात्कार के लिए जाने से पहले अपने उत्तर तैयार करने में सक्षम हों। इस वीडियो में दिए गए उत्तरों का अभ्यास करके, आप अपने अंग्रेजी भाषा कौशल में विश्वास पैदा करेंगे, और नौकरी के लिए साक्षात्कार में सफल होंगे।
सिंगल स्टेप इंग्लिश के अन्य उपयोगी रोल प्ले वीडियो में शामिल हैं:
1) कॉल सेंटर के लिए अंग्रेजी | भूमिका निभाने का अभ्यास:
• English for Call Cente...
2) कॉल सेंटर के लिए अंग्रेजी | रोल प्ले प्रैक्टिस | नाराज ग्राहकों से कैसे बात करें:
• English for Call Cente...
3) कॉल सेंटर के लिए अंग्रेजी | रोल प्ले प्रैक्टिस | बैंकिंग और वित्त: • English for Call Cente...
4) जॉब इंटरव्यू रोल प्ले | अंग्रेजी भाषा अभ्यास:
• Job Interview Role Pla... h
5) एयरलाइन ग्राहक सेवा:
• Customer Service at an...
साक्षात्कारकर्ता प्रश्न:
1) अच्छी ग्राहक सेवा के बारे में आपका क्या प्रभाव है?
2) आपको क्यों लगता है कि आप हमारी कंपनी के लिए उपयुक्त होंगे?
3) मुझे उस समय के बारे में बताएं जब आपको एक मुश्किल ग्राहक से निपटना पड़ा; और आपने इसे कैसे संभाला?
4) यदि आप किसी ग्राहक की मदद करना नहीं जानते तो आप क्या करेंगे?
/ singlestepenglish
ट्विटर: @SnglStepअंग्रेज़ी
इंस्टाग्राम: सिंगल_स्टेप_इंग्लिश
En este tutorial de juego de rol de entrevista de trabajo, aprenderá a responder con fluidez a algunas de las preguntas más comunes de las entrevistas de trabajo. Podrás preparar tus respuestas antes de ir a la entrevista. Practicando las respuestas de este vídeo, ganarás confianza en tus conocimientos de inglés y tendrás éxito en la entrevista de trabajo.
Otros vídeos útiles de juegos de rol de Single Step English son
1) English for Call Centers | Role Play Practice:
• English for Call Cente...
2) English for Call Centers | Role Play Practice | How to Speak with Angry Customers:
• English for Call Cente...
3) Inglés para centros de llamadas: práctica de juegos de rol: banca y finanzas: • English for Call Cente...
4) Juego de rol de entrevista de trabajo | Práctica de inglés:
• Job Interview Role Pla... h
5) Atención al cliente en líneas aéreas:
• Customer Service at an...
Preguntas del entrevistador:
1) ¿Cuál es su impresión de un buen servicio al cliente?
2) ¿Por qué cree que sería una buena opción para nuestra empresa?
3) Cuénteme alguna vez que haya tenido que lidiar con un cliente difícil y cómo lo manejó.
4) ¿Qué harías si no supieras cómo ayudar a un cliente?
/ singlestepenglish
Twitter: @SnglStepEnglish
Instagram: single_step_english

[@dylanm3181]

This is too good. Makes me think chat GPT came up with these answers. Great scripts used. Awesome!

[@SingleStepEnglish]

All created in house by me! Glad you enjoyed it.

[@kanakoyamada8166]

Another very useful video. Thank you!

[@SingleStepEnglish]

@Kanako…you’re welcome. Thank you for your support. 👏🏻

[@mohamedmifras8274]

My sir, Could you please tell me How to say in english? 1) when I was about to switch off the light the phone wire got stuck in my hand and the phone receiver fell on the floor. 2) when I was about to switch off the light I accidentally got touched the phone wire and the receiver fell down on the tiles.

[@SingleStepEnglish]

1) when I was about to switch off the light the phone wire got stuck in my hand and the phone receiver fell on the floor. This is fine, but you do need a comma. When I was about to switch off the light, the phone wire got stuck in my hand and the phone receiver fell on the floor. 2) when I was about to switch off the light I accidentally got touched the phone wire and the receiver fell down on the tiles. When I was about to switch off the light, I accidentally touched the phone wire and the receiver fell down on the tiles.

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir big help

[@mohamedmifras8274]

My sir, Could you please tell me? How should I remember this are these Sentences grammatically correct? What are the rules ? 1)he played the cricket match under the sun. 2)he played the cricket match in the sun. 3)he stood under the sun . 4)he stood in the sun. 5)she stayed under the sun 6)she stayed in the sun.

[@SingleStepEnglish]

1)he played the cricket match under the sun. This is fine. 2)he played the cricket match in the sun. Also, fine. 3)he stood under the sun . You can use UNDER and IN. 4)he stood in the sun. OK 5)she stayed under the sun 6)she stayed in the sun. The only difference is that "in the sun" usually means for a longer time.

[@mohamedmifras8274]

@@SingleStepEnglishThank you so much sir big help. Then can we use under and in here ?

[@SingleStepEnglish]

That is correct. You can use either UNDER or IN.

[@supremacy4208]

You dont have any idea how this videos are useful for my, I really apreciate your time and the funny method you currently using, thank you again...

[@SingleStepEnglish]

I am so glad to hear that! I appreciate the positive feedback.

[@TheBB1994]

This is very good and useful, thank you so much for the video! ❤

[@SingleStepEnglish]

I am so glad you enjoyed this video! Thanks for your kind words.

[@mohamedmifras8274]

My sir, This one is different one . I want to whether we can use this one .what you corrected was different sir that one is would this is will. If it is + will ... Could you please tell me? And could you please Correct my sentences please? Tell me how does it work? Where should I use? How can we use this form...you told me once we could use this form too. Is that subjective mood or Hypothetical or real situation? Where can I use it ? If it is my uncle + will If it is aunty + will If it is my sister + will 1)if it is my uncle he will me with him to a good restaurant. 2)if it is my sister she will help me giving me money 3)if she is my sister she will recommend that doctor. 4)if it is my sister she will recommend that doctor. 5)if he is my manager he won't scold me 6)if it is my manager he won't scold me .

[@SingleStepEnglish]

1)if it is my uncle he will me with him to a good restaurant. If it were my uncle, he would take me with him to a good restaurant. Remember...we are imagining this situation. It is not real. Therefore, that is the reason we use the pattern "If it were." Here is a rule to follow: Was is used in the first person singular (I) and the third person singular (he, she, it). Were is used in the second person singular and plural (you, your, yours) and first and third person plural (we, they). 2)if it is my sister she will help me giving me money If it was my sister, she would help by giving me money. 3)if she is my sister she will recommend that doctor. If she was my sister, she would recommend that doctor. 4)if it is my sister she will recommend that doctor. See 3) above 5)if he is my manager he won't scold me If he was my manager, he wouldn't scold me. 6)if it is my manager he won't scold me . If it was my manager, he wouldn't scold me.

[@mohamedmifras8274]

@@SingleStepEnglish Can't we use in real situation ? 1)If it's my uncle he will give more money to me on the festival day .

[@SingleStepEnglish]

1)If it's my uncle he will give more money to me on the festival day . Since this is a hypothetical situation, If it were my uncle, he would give me more money on the festival day.

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir. Can we use since it true event. If I use If it's what is the meaning whether can we use ? 1)if it's my uncle he will give more money to me .

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1)That cow headbutted him with its head 2)I'm speaking with my brother on the phone at our premises or in our premises . 3)I want to get my things done from them. 4)I'm having a bad dream 5)When leena was taking a shower her cousin saw her in nude. (It happened in movie) sorry to make this sentence I want to know the prepositions placement 6)a)He dreamed about someone is naked . B)He saw her naked in his dream 7)This is mike here may I know have you shortlisted my name here. 8)a)When the electrician set the wire to the main box it sparked all of sudden. B)When the electrician set the wire to the main box the fire came from that fire all of sudden. 9)if I take Kuwait money to Sri Lanka My money will be reduced according to Sri Lankan currency. B)b)if I take Kuwait money to Sri Lanka My money will be deducted according to Sri Lankan currency. 10)How much time does this perfume smell last?

[@SingleStepEnglish]

1)That cow headbutted him with its head OK 2)I'm speaking with my brother on the phone at our premises or in our premises . ...in our home. (Note: This is more commonly used) in our premises. 3)I want to get my things done from them. OK 4)I'm having a bad dream OK 5)When leena was taking a shower her cousin saw her in nude. ...in the nude. (It happened in movie) sorry to make this sentence I want to know the prepositions placement ...I want to know the placement of the propositions. 6)a)He dreamed about someone is naked . He dreamed about someone that was naked. Note: Since you used the past tense "dreamed," it is better to match it with "was." B)He saw her naked in his dream OK 7)This is mike here may I know have you shortlisted my name here. This is Mike here. Do you know if I have my name shortlisted? 8)a)When the electrician set the wire to the main box it sparked all of sudden. OK B)When the electrician set the wire to the main box the fire came from that fire all of sudden. ...the fire sparked from the box. 9)if I take Kuwait money to Sri Lanka My money will be reduced according to Sri Lankan currency. ...will be reduced depending on the Sri Lankan currency. B)b)if I take Kuwait money to Sri Lanka My money will be deducted according to Sri Lankan currency. ...according to the Sri Lankan currency. 10)How much time does this perfume smell last? How long does this perfume scent last? Note: For something bad, we often use the word smell. For a pleasant smell, we often use the word scent. This is true for perfume used by women and cologne used by men.

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much for such a help.. I really thankful to you.

[@SingleStepEnglish]

You're welcome. Please remember to share my videos. ;-)

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1)Rub the cream on my shoulder . 2)Rub my shoulder with the cream. 3)Rub on my shoulder with the cream. 4)a)where is his place located? B)where is his place situated?

[@SingleStepEnglish]

1)Rub the cream on my shoulder . OK 2)Rub my shoulder with the cream. Also, fine. 3)Rub on my shoulder with the cream. 2) is correct ;-)

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir big help

[@mohamedmifras8274]

@@SingleStepEnglish Could you please tell me are these Sentences grammatically correct? 4)a)where is his place located? B)where is his place situated?

[@SingleStepEnglish]

4)a)where is his place located? This is fine. B)where is his place situated? This is correct, but not used as often as 4)a).

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir

[@wernyka3]

Is this a role play interview? 🤔

[@SingleStepEnglish]

Yes, it is.

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically? 1) a)Srilankan economy Worse than I think . B)Srilankan economy Worser than I think . 2)They increased the usage of power in colombo. 3)I'm having bad coverage . We can use bothways right? 4)a)he stayed under the sun . B)He stayed in the sun. 5)a)he played the football under the sun. B)he played the football in the sun. 6)a)The petrol price went up by 50 rupees B)The petrol price goes up by 50 rupees in Sri Lanka.

[@SingleStepEnglish]

1) a)Srilankan economy Worse than I think . The Sri Lankan economy is worse than I think. B)Srilankan economy Worser than I think . See above 2)They increased the usage of power in colombo. OK 3)I'm having bad coverage . We can use bothways right? That is fine. 4)a)he stayed under the sun . He stayed in the sun. Note: If you someone stayed out of the sun, perhaps this sentence would be: He stayed under the shade. B)He stayed in the sun. There you go! 5)a)he played the football under the sun. He played football under the sun. B)he played the football in the sun. See above 6)a)The petrol price went up by 50 rupees OK B)The petrol price goes up by 50 rupees in Sri Lanka. ...went up by...

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir big help

[@mohamedmifras8274]

My sir, Could you please tell me? Can't we use these in real situation ? If it's my ...will... Can't we use this type where can I use this ? Once you told me we can use ...but I don't where we can use ? 1) if it's my uncle he will give me money for me. 2)if it's my mother she make food for me on the festival days .

[@SingleStepEnglish]

If it's my ...will... Can't we use this type where can I use this ? Once you told me we can use ...but I don't where we can use ? 1) if it's my uncle he will give me money for me. 2)if it's my mother she make food for me on the festival days I think my point was that some people may use WILL, but for correct grammar, you should use WOULD. Example: .1) if it were my uncle he would give me money. 2)If it were my mother, she would make food for me on the festival days. I am sorry if this caused any confusion. Please try to remember this pattern...WERE followed by WOULD.

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir big help. Now I'm able to understand

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1))a)where is his place located? B)where is his place situated? 2)he will be accustomed to do this thing if he does everyday 3)Whenever I eat mango my teeth is tickling 4)I'm on visiting visa 5)He went to dry the clothes on the balcony 6)the lighting struck two of them in their family. 7)If I speak out louder only he can understand me 8)Sometime I had thought 9)a)I want to get rid off this in my life. 10)a)He got things done from me B)I hope you aren doing well or good C)How this perfume smell last

[@SingleStepEnglish]

1))a)where is his place located? OK B)where is his place situated? located is more conversational 2)he will be accustomed to do this thing if he does everyday ...if he does it everyday. 3)Whenever I eat mango my teeth is tickling ...my teeth tickle. 4)I'm on visiting visa I'm on a tourist visa. 5)He went to dry the clothes on the balcony OK 6)the lighting struck two of them in their family. OK 7)If I speak out louder only he can understand me OK 8)Sometime I had thought You need a topic at the end of this sentence. I had thought about the situation for some time. 9)a)I want to get rid off this in my life. ...get rid of this in my life. 10)a)He got things done from me ...for me. B)I hope you aren doing well or good I hope you are doing well. C)How this perfume smell last How long does this perfume smell last?

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir big help

[@OmarKhaled-ox1iy]

I hope she's accepted

[@SingleStepEnglish]

If she practiced using my video...then I am sure she got accepted!

[@mohamedenatighk]

❤❤

[@SingleStepEnglish]

Thanks so much!

[@mohamedmifras8274]

My sir , Could you please tell me are these Sentences grammatically correct? 1) a)It is kind of learning opportunity for me 2)It is kind of learning opportunity to me 3)a)I kept my bag at the right corner of rack. B)I kept my toothpaste on the left side of table. C)I kept my bucket on the left side of bathroom. 4)I kept my toothpaste on right side of the box 5)This is new thing to me 6)a)Why are you doing this for me . B)Why are you doing this to me. (Negative) 7)He told me to mention everything on the first page of the cv . 8)I'm getting connection from my brother router 9)My lips cracked because of hot climate the doctor told me to use lip balm 10)a)no one has permission to post someone's personal information on social media. B)don't say anything irresponsibly

[@SingleStepEnglish]

1) a)It is kind of learning opportunity for me ...kind of a learning... 2)It is kind of learning opportunity to me See 1) 3)a)I kept my bag at the right corner of rack. ...of the rack. B)I kept my toothpaste on the left side of table. ...of the table. C)I kept my bucket on the left side of bathroom. ...of the bathroom. 4)I kept my toothpaste on right side of the box ...on the right side of the box. 5)This is new thing to me This a new thing to me. 6)a)Why are you doing this for me? OK B)Why are you doing this to me. (Negative) Also, OK. 7)He told me to mention everything on the first page of the cv . OK 8)I'm getting connection from my brother router I'm getting a connection from my brother's router. 9)My lips cracked because of hot climate the doctor told me to use lip balm ...because of the hot climate, so the doctor... 10)a)no one has permission to post someone's personal information on social media. OK B)don't say anything irresponsibly This is fine.

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1)a)You will get hurt . B)You will get hurt yourself . C)You will hurt yourself . D)You will hurt your legs Don't do that exercise. 2)Zip up your bag 3)My bag got torn when I was travelling to colombo 4)I'm in the expo or on the expo 5)He committed suicide himself .

[@SingleStepEnglish]

1)a)You will get hurt . OK B)You will get hurt yourself . You will hurt yourself. C)You will hurt yourself . ;-) D)You will hurt your legs Don't do that exercise. OK 2)Zip up your bag OK 3)My bag got torn when I was travelling to colombo OK 4)I'm in the expo or on the expo in the expo. 5)He committed suicide himself . ...by himself. However, suicide is done alone, so you don't need "by himself." He committed suicide.

[@SingleStepEnglish]

Is it morning where you are? What did you eat for breakfast today?

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir big help

[@mohamedmifras8274]

@@SingleStepEnglish I'm in middle Eastern country...Afternoon here ...

[@SingleStepEnglish]

My mistake! Hope you had a nice day.

[@sophirejeweljohnson6015]

Play at x1.25 speed...

[@SingleStepEnglish]

Always an option! 😉

[@mohamedmifras8274]

Thank you so much for this video this video is relevant to my field

[@SingleStepEnglish]

I am very happy to know that!

[@mohamedmifras8274]

@@SingleStepEnglish 👍👍

[@sergioestuardocontrerasova4577]

Thanks for the video, it's so good.

[@SingleStepEnglish]

I'm glad you like it. Thanks for watching!

[@Huynhminhsang-b5m]

Thank you so much!

[@SingleStepEnglish]

You're welcome!

[@TheEstreyyya]

muy bueno capo!

[@SingleStepEnglish]

Thank you so much!

[@sayanihazra1140]

Such a helpful lesson

[@SingleStepEnglish]

@Sayani....So glad to hear that!

[@xjinn3150]

This is not role play

[@SingleStepEnglish]

Thanks for your opinion.