English for Call Centers: Role Play Practice with Very Angry Customers

[@jf4798]

Hello Sir, Please don't stop making videos like this. As beginner for English learning it helps me a lot. Praying for you to have a million subscribers soon, so that you can help more people to learn english🙏💪 Keep it up just don't give up like me even if it's hard I keep moving to learn a lot and become a call center soon🙏😢

[@SingleStepEnglish]

Thank you SO much. That is very kind of you. Please feel free to share my videos with your family and friends. That is a big help getting my channel to be noticed. Never give up! That is my motto. ;-) I hope my videos will help you learn and grow as a English learner and speaker. Please let me know if there are any role play video topics you would like me to make.

[@tinyutc]

I am from Hong Kong, just worked at customer service hotline almost one year, but I still have difficulty to handle the customers, even I can speak english but not pro at all, the situation that I experienced really familiar with the customer who speak in Cantonese, Lol , this is the best video I've watched, I love this role play video very much, and for sure I feel more confident to do better conversation with the rude customer, really appreciate that, and I learn a lot, many thanks, I would watch the rest of the videos later. The picture of rude customers is hilarious😂😂

[@SingleStepEnglish]

Thank you so much for your positive feedback! I really appreciate it. Let me know if there are any videos I can make that would help you.

[@schmetterling2128]

This is fantastic and helpful 👏, I need to listen to a lot of customer service role plays, I'm here for a long time.... and thankful to you.

[@SingleStepEnglish]

Glad it was helpful! Keep practicing. 👏🏻

[@luzcarolinatorres4918]

Es la primera vez que veo el contenido y me ha ayudado mucho, podría tener en cuenta hacer nuevos roll-play con aerolíneas o área de salud? estoy buscando entrar en esos campos. gracias

[@SingleStepEnglish]

Thank you! For airline customer service, please watch this. kzbin.info/www/bejne/roTMhIyYm9NjmbM

[@SingleStepEnglish]

For health insurance plans, please watch this video. kzbin.info/www/bejne/jKrciWqNn7mfiLc

[@levinjosediazaguilasr9253]

thank you so much for the video, it help me a lot

[@SingleStepEnglish]

@levinjosediazaguilasr9253 I am so glad to hear that!

[@princedewett8584]

Its really that these videos help me a lot all the way.

[@SingleStepEnglish]

I’m so glad to read that! I appreciate it. 😃

[@youssefboutaiyeb5897]

Thank you so much, that's very helpful I'm watching ur videos from morocco 😊😅

[@SingleStepEnglish]

Awesome! Thank you! Regards to my viewers in Morocco.

[@johncarter4411]

This is not how an angry customer really is. One they don't stop talking, they don't give any information that is usable, and asking questions just makes them angrier.

[@SingleStepEnglish]

Some customers are truly impossible to handle. I agree on that.

[@spamemailgmail1335]

I agree but these customer comments are sooo accurate!

[@allisonlima3959]

Wow this kind of calls make me feel frustraited lol but this make me remember when i was working in t mobile and all the time I received a lot of call with angry customers😢

[@SingleStepEnglish]

You’re not alone! I think I still have PTSD due to some of my customers. I’m sure you also got to help many people as well. 👏🏻😃

[@allisonlima3959]

Thank you for share these kind of videos all this information is useful for me and more people who want to work in the call center industry❤

[@SingleStepEnglish]

You are most welcome! Thank you for your kind comment. I really appreciate it. I hope you can enjoy all of my call center videos. 😃👏🏻

[@hiroyoi]

Thanks for the great video😆 I also want the video when customers are angry but the causes are actually on their side.. ex. the bill was correct but he's still angry

[@SingleStepEnglish]

You are most welcome and you are certainly correct. Most times, it is a customer error, but agents need to show patience. Let me know what other kind of videos might interest you.

[@natalianadorr]

😂😂😂😂 happens in Buenos Aires every single day.im a very ungry client 😅 thanks for this videos

[@SingleStepEnglish]

Thanks for watching!

[@monicagreene7473]

Thanks for the video, it's very useful. Nice acting too. 😂

[@SingleStepEnglish]

So glad you liked it! Happy you appreciated the acting. It was very difficult for me to speak with such an angry voice ;-)

[@edwardmarquez7632]

I like this video.

[@SingleStepEnglish]

Thank you very much! 👏🏻😃

[@mohamedmifras8274]

Thank you so much sir it helps me I can get some idea for interview

[@SingleStepEnglish]

Most welcome

[@mohamedmifras8274]

@@SingleStepEnglish 👍❤️

[@sayanihazra1140]

Sir could you please make a video about gerund

[@SingleStepEnglish]

Sure, I can do that! Thank you for the suggestion.

[@sayanihazra1140]

@@SingleStepEnglish thank you sir

[@roxannebonior5917]

Pinakamaldita mga costumer pag amping mo guys

[@SingleStepEnglish]

They certainly can test our patience! However, it is best to anticipate it, right?

[@LifeOfAnEmpath]

Wow!

[@SingleStepEnglish]

Thank you so much! 😃

[@skull17FA]

Well, what a such lack of empathy from the representative is shown in this roleplay. Guys, for real. Do NOT answer like a robot don't be so hermetic, that always gets the customer angrier. In my very own experience.

[@SingleStepEnglish]

Very good points! Thank you.

[@wallymonegro5173]

help me

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1)This phone is belongs to me . 2)This phone is not belong to me. 3)This phone doesn't belong to me. 4)He is belongs to our family. 5)he doesn't belong to me. 6)he belongs to me. 7)a)His next religious sermon is in colombo . B)He is going to do his sermon in colombo tomorrow If I want to use sermon? How to use do the sermon or ? 8)a)He is going to preach a sermon on a prophet's life. B)He preacher a sermon related to our life. 9a))if you have any update regarding sales openings please tell me know B)If you have any openings regarding indoor sales job please let me know

[@SingleStepEnglish]

1)This phone is belongs to me . This phone belongs to me. 2)This phone is not belong to me. This phone does not belong to me. 3)This phone doesn't belong to me. OK. 4)He is belongs to our family. He belongs to our family. 5)he doesn't belong to me. OK. 6)He belongs to me. OK. 7)a)His next religious sermon is in colombo . Looks fine. B)He is going to do his sermon in colombo tomorrow give his sermon If I want to use sermon? How to use do the sermon or ? See above...give 8)a)He is going to preach a sermon on a prophet's life. give a sermon B)He preacher a sermon related to our life. He gave a sermon that related to our lives. 9a))if you have any update regarding sales openings please tell me know ...please let me know. B)If you have any openings regarding indoor sales job please let me know There you go! Just change job to jobs.

[@mohamedmifras8274]

@@SingleStepEnglish My sir, Can't we say ? 1)he preached a sermon at the mosque.

[@SingleStepEnglish]

Yes, you can say that. However, it more common to use 'gave a sermon."

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir big help

[@clemensfrie2939]

Oh my gooooood, this is the greatest video if ever seen in my live 😮❤❤❤❤😁😍🥹

[@SingleStepEnglish]

Thank you very much! 😃👏🏻 I appreciate your kind words.