Miku Baby Monitor Update - Why Parents are Upset

In this video, we dive into why so many parents are upset with the latest updates from the Miku baby monitor and the new subscription model on an already expensive baby camera.
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[@dadverb]

If you are a Miku user, what are your thoughts on the monitor and the subscription model? Free Baby Buy Guide & Alternate Monitor Options: www.dadverb.com/bestbabygear

[@lane2815]

There’s should be a class action lawsuit against the new membership subscription! The company should have ONLY charged a membership fee after they started having financial problems. I would have never paid this much for the product and then now a monthly membership fee

[@aprilsilverman8744]

I am so pissed !!! It’s now worthless than a $20 wyze cam wtf

[@user-gg1iw8gq9z]

They should of at least given retroactive users around 50 months and then given us the option of continuing service vs literary robbing us of money parents don't have. Feel for you all. Don't subscribe.

[@lane2815]

There’s should be a class action lawsuit against the new membership subscription! The company should have ONLY charged a membership fee after they started having financial problems. I would have never paid this much for the product and then now a monthly membership fee

[@Tylerbb8122]

The problem is miku the company doesn’t exist they filed bankruptcy so you can’t sue them…… they sold there assets which allowed this new company (some investor in miku I’m pretty sure) to do whatever the frick they want and trust me all they are doing is milking as much money as they can they aren’t making or selling more cameras

[@DadTalk]

Heads up to everyone checking this out. Momentum cameras you can remote view without a paywall. That's what I use in my nursery. They're super affordable too

[@Matadors2011]

This is frustrating. We purchased Miku earlier this year because my wife and I were expecting our baby in September. We waited to setup an account until our baby was born on 9/8 and to receive the email a few days later is very frustrating. We had no idea that they were going through any struggles. When we were researching it none of this information came up. We went with the Miku over the Nanit because we felt that it would be easier not to deal with the wearables each time we were putting the baby to sleep, I guess we picked the wrong device.

[@bahadryldz2046]

I'm a Miku user. I absolutely loved the camera. The breathing tracking without any monitoring tools was miraculous. I'm so sad to let it go

[@fitchesbass]

Charging for music - which is one of the most interactive parts of the monitor with babies is terrible. 1) children are comforted by familiar sounds and its part of our kids bed time routine to have those common soothing sounds 2) a $20 monitor on amazon comes with sounds built in. This $400 camera is worse than a traditional video monitor. With two little ones the miku doesnt show both kids at the same time. A cheap travel monitor we have shows a side by side of the kids. As a family with $800 invested in miku monitors - and now we are faced with subscription fees x2 or buying sound machines. Total fraud what they’re doing to existing customers. I can understand adapting the pricing model for new users.

[@adamjj85]

I was wondering if you were going to make a video about this. As a happy Miku customer for 2.5 years, I echo yours and everyone's frustration. We were anticipating using our Miku for several more years for our next kid and now we have to find something else for BOTH kids. I don't understand how this is even legal and I hope we can get a class action lawsuit going. There are some threads on Reddit about people you can email and submit complaints. That being said, have you looked at Lollipop at all? Looks like they have breathing monitoring now similar to Miku, though also behind a paywall :(

[@lane2815]

Thank you for talking about this! If anyone is aware of a class action lawsuit…please share the information!

[@hjewkes]

Its wild how they suggested the subscription fee, got massive backlash and said they wouldn’t do it, and then immediately rolled it out once they were acquired. I have two bricked mikus just sitting on the wall that are just ewaste

[@johnnylane8895]

Make them send you new ones even if you don’t use them, help make the new company bankrupt too 😂

[@dgever1]

I won't be paying the subscription. I urge everyone to contact their state's General Attorneys Office and the FTC to file a complaint. I also called my Senators and Representatives to ask them if they could get involved. No one should accept this bait-and-switch

[@66edm]

Requiring a monthly subscription for REMOTE viewing is what really ticked me off. This device that is connected to the internet is going to charge me to view my child when I'm not home. 😡

[@66edm]

Purchased a webcam with HD remote viewing, two way talk for $40. No subscription required. BYE MIKU!!!

[@jessejmcconnell]

Thanks for posting an update. Before this, I would recommend the Miku to people. We loved having the Video/audio, Live breathing, temp and sleep timer. The rest of the stuff wasn't needed for us. It would have been nice for them to do a $3 fee or something for the basic features at least for us that were loyal customers. We used it for 2.5 years and only had a few complaints until now. Luckly we didn't upgrade to the pro. IHM is most likely buying the technology found in the Miku and will be developing it for Medical grade uses. $120 per year for a consumer its very unrealistic. We will contiue to use it as a monitor within the house but most likely get a cheaper camera for remote viewing. Sad we did like the technology and did purchase this because of the no subscribtion fee.

[@mackilty]

We've been using the Miku pro in Canada for over 2 years. We had to order the stand from the USA, so we have a lot invested in this product. The first 1.5 years it was flakey and the support was terrible. This is a bait and switch. Current customers should have a grace period with no subscription fee. We have not been happy with this since the start, this is the icing on the cake.

[@Joe63035]

I have no idea how this is legal for a company to do. I want to see this company crash and burn now

[@lisagiannoumis3816]

1000% I'm running around in my new parent groups telling anyone who asks about monitors the Miku story and to avoid like the plague. I think there's no way this is sustainable either they drop the price of the actual monitors or they're not going to make it

[@Ellekan]

Apparently it’s not legal in Canada and they have consumer protections unlike in the US 🙃

[@lisagiannoumis3816]

@@Ellekan so what is happening in Canada then, are you guys keeping access? We aren't paying for a subscription so it's already paired back here.

[@Saabrinaa911]

I'min canada and it's the same story here. Now we need to pay a subscription too. I just call the protection of buying here and they say cause a news compagny buy the product they are legal to changing the terme of the contract like they want.... noting to do miku is the worst compagny never add .... im so frustrated !! Soo much money for noting now... i'm upset!

[@dobbingo9313]

Moral of the story….DO NOT BUY a cloud based product…..it’s not a positive it’s a negative. You don’t own anything and they can take away features

[@lisagiannoumis3816]

Salty because we bought our second Miku not even a full year ago and now this. Salty enough we won't be bothering with the subscription and I've been out there actively telling any new parents or parents to be to avoid Miku.

[@user-gg1iw8gq9z]

We had two. One for the baby & the puppy. Totally frustrated when we woke up without our features. No longer worth the cost as the value decreased by 75%. You nailed it in this video. Now looking into monitors that I can repurpose likely additional indoor security system cameras. At least our software didn't fudge the silver lining. The Miku pared with the snoo was life-changing while it lasted. Can't believe they cut me off and asked for more money.

[@tiny-k]

When I first owned this monitor last year, I was excited. Love that it didn’t require any wearable for sleep safety, and no subscription fee, hence it’s a better deal even it’s more expensive upfront than most monitors out there. I even ordered the stand and what not because I believed in this product and would use it long time. Well, the app was glitchy and disconnected pretty often, but I still felt like better product out there. Then it happened. The $40 4 years old hand-me-down baby monitor works the same as Miku. I’m planning the second one and thinking I either use the same one or buy one more, even with the regular disconnection issue before all the changes. Now I’m researching another baby monitor, rather than dealing with Miku. It’s just hard to find an alternative that doesn’t require wearable for sleep safety.

[@darkjorgelink]

The new company also seems super sketchy. They only have like 8 words on the website and that's it

[@aprettypotato6194]

The new company is started by the same founder of Miku, they are doing this so they can force us to subscribe without going through court.

[@UofIguy50]

Going to make it my personal mission to tell friends and family to go a different direction with their monitors. This is absurd bait and switch

[@omarshazly8391]

The best part about this for me was looking up the company that acquired them. It’s a holding company that was created a few months ago…so I really feel like we were lied to about that. They most likely put Miku under another company name so they can say the acquiring company is doing this, it’s out of my hands.

[@themish1]

Yo, what's the cheapest remote access option now that miku wants a subscription? We just want to be able to access the feed over phone 4/5g

[@DougWilliams06]

We've really liked the Miku but a subscription service is a non-starter. Ours will probably end up in a box in the closet. However, I'd be very surprised if this pricing model doesn't destroy their business. They'll have to do something different or this new company can go out of business too.

[@novinpishevar9243]

Pretty straight forward. Don't support a company like this with your money.

[@SJIS]

I got this device in dec of 2022 when I had my son but since we cosleep we did not use. Now I decide to open and I'm seeing this. The device is not connecting. Wth do I do?

[@aussican]

I got the Nanit and what a headache. If you have a power out, the camera fails to reconnect , tried every troubleshooting method to no aavail, Reddit seems to have A LOT of other people whom have also encountered this same issue…. VERY Disappointed

[@mastershoe5162]

Is there a way to hack it to use it as a camera, After it was bricked.

[@lokitita191]

Has anyone reached out to them regarding a replacement . Mine stop working and I have gotten no response ☹️

[@srmedias4545]

Which wifi-connected monitor has the best camera quality, especially in dark settings?

[@bruceohio]

I am livid I remember watching your video comparing this device to others.

[@RodijsRazmus]

Hey, do you maybe have any suggestions for jogging/running strollers? Thank you for all your content. 😎

[@dadverb]

The video is coming soon!

[@joshhughes3765]

I’m sure some lawsuit will ensue as this follows the classic "bait and switch”.

[@glendatagle6390]

I was so angered by this! We used the breathing monitoring till our baby turned 2! I just saw that nanobebe came out with a monitor with no wearables and no subscription. Can you please review???

[@Mikef84]

You are way too kind about this bait and switch Miku did. This needs to be blown up. We paid over $500 with their stand to get these features with no subscription. This is beyond unethical to take these away after the fact. This story needs to go viral. Come out with a $100-200 unit and be transparent it needs a subscrption. Give current customers lifetime subscription codes and new customers informed of the current business model if they wish to purchase. After the fact is bait and switch, i don't know why you were trying to be so nice to this awful company.

[@lane2815]

Exactly

[@pipe_dev_null]

It wasn’t a bait and switch, though. The company ran on an unsustainable business model and were hanging on by a thread to begin with. Then they bricked a ton of people’s devices and had to replace them. That put them over the edge. They should’ve recognized their engineering and development costs for what they were and figured out a different way to recoup those costs. I would’ve been glad to pay a monthly subscription from the start if they would’ve made the device itself a little less expensive. Maybe that would’ve led to less sales and they’d have gone under anyway, who knows. My point is, this wasn’t intentional. They just didn’t know what they were doing.

[@haitaiber8612]

Damn right. Cant believe this!

[@krmixmb4676]

Does it affect the miku power? My miku is does not turn on?

[@TheMoneyMark25]

Mine no longer turns on which is strange it's plugged in and still doesn't work. We emailed them hoping to hear back from them on a solution.

[@DanielACroft]

Well, we’ve ordered a nannit pro, we bought a miku and a stand a few months back when our daughter was born. Not interested in a flaky, expensive, subscription. I really hope that the new Miku owners can turn the business around but I think they’re going to struggle with the current pricing model.

[@nickc4335]

At least when other companies have subscriptions attached to their products (tesla bmw etc) your aware at the point of purchase. I would have never bought this camera for the insane price if i knew thr features would be disabled.

[@toothferrin]

The video recording barely caught anything anyways. I didn’t recommend to anybody because it took so long to load. Some times more than a few minutes just to check on the baby. Then all of this…Big nope.

[@louiseaf1]

Mine NEVER worked, it’s so slow and I hate it. Can’t wait to get rid of this piece of sht

[@ChristinaMousse]

I agree, it took forever to load, if it would load at all, had to exit app and enter again off of Wi-Fi, etc. we wouldn’t have bought another one for the next baby. Only part we used was the how long asleep and the breathing. I’m hearing I need to look at the nanobebe aura.

[@markus4979]

So this is a perfect example of why investing into a camera system that relies on web server streaming is such a risk to stop working some day or require unexpected extra cost, crazy.

[@lin006]

I had a miku, it was great. Got the replacement and sold on eBay. Now I’m with baby #2 which is preemie and NICU stay. I LOVE the owlet sock but man, don’t recommend the owlet camera. It is GARBAGE. I’m down to my 2nd (replacement) and it just won’t read the QR code to connect. I had zero issues connecting the sock (or any other baby gear I have)

[@TrebleTS20]

This is a scam i bought this cam plus a 100 dollar stand just months ago for the reason that there is no subscription.

[@user-sy8eg1bz1f]

If anyone finds a class action suit, please link it! I’m p!ssed! 🤬

[@Stevieboy7]

Sounds like it was one of those businesses that was running at a deficit via VC backing, and any little hiccup mean they had an even bigger burn than anticipated and couldn't secure more funding. Life lesson... if it seems to be too good to be true... it probably is. There's a reason that every other company charges to hold your data... its not free to run servers and backend!

[@anthonyc7407]

100% agree. How did people expect that the company was going to maintain monthly storage and data center costs without some form of monthly subscription revenue?

[@Ellekan]

Why not do like apple and charge for storage? $1.99 a month is 100% reasonable. Instead you make a $400 camera cost $520 within the first year.

[@alexandraenriquez9008]

they should lower the price now that there is a subscription and give existing users a complimentary membership for at least 1 year or 2 years

[@TheVitaminyo]

I own Miku. It’s an awful user experience. The app was always so glitchy and painfully slow. It disconnects at least once a minute. It would send critical alerts that the baby is not moving when the baby is not even in the crib. Their support tactics was to exhaust you with installations and reloggining, resending logs until you give up and stop bothering them. You would have to insist to actually get some help. This company was just a bunch of irresponsible clowns. No surprise it ended this way.

[@theflourishingnurse6547]

You buy this expensive camera monitor BECAUSE of its features only for them to strong arm you into buying a subscription. Previous holders who were already signed up should not have to pay for this smh

[@draginspect]

It's a paperweight now! So sad

[@user-xo4sk2ip2r]

In the same boat! Paid a bunch of money for something that had features the others didn’t and now it’s worthless.

[@roxri3825]

I paid 700 US for these features, now the camara value is 40, we already pay for the features. Can we sue the company for not giving what we bought?

[@WittyEgPlant]

Cough just use a security camera xD no subscription just do the set up your self

[@miguelpina3267]

It was good while it lasted. It will be mostly useless now.

[@bobbyk3319]

It's even worse. What i have heard is the CEO from MiKU is the same CEO of the new company. MIKU were not allowed to start a subscription service so declared bankruptcy and started a company under a new name that bought Miku. This is the worst company.

[@jonathchuck9812]

FYI Miku's Terms of Service prohibit class action lawsuits. The terms contain provisions that limit Miku's liability to you.

[@lane2815]

😮 oh no ..this is awful

[@davidframe99]

unless there's bad faith or negligence on part of Miku or IHM, which I'm wondering about. Miku's firmware update bricks 20k units? Need some answers.

[@Smbettis]

I wonder if being acquired by another company in a bankruptcy negates the terms and conditions. Just something to think about.

[@rachelvanasse9266]

Anyone has an opinion on whether Miku works well with the subscription? At this point I’m considering it for the first year of my second child’s life because its about the same cost as getting a cheaper monitor and otherwise my Miku is worthless. The company lost all my trust and confidence and there’s a part of me that suspects that, even with the subscription, it wont work 🤷🏻‍♀️

[@dadverb]

Ben here - we’re currently using a Miku Pro with a subscription and it’s worked well so far. Experience hasn’t been any different than pre-subscription.

[@shaytv9266]

Half the time the monitors were inaccurate or disconnected anyway. Just wish we went with something else cheaper than this beautifully package turd of a monitor.

[@taylorsnyder3329]

Bought the pro 4 months ago because of the free breathing technology. Now i have a $400 baby monitor that does the same freaking thing as a $50 baby monitor. BS. We should be offered a refund

[@samus4799]

I mean, a subscription sucks. But there is definitely infrastructure on the backend that needs maintenance. It looks like their original business model was to bundle the lifetime costs associated with that infrastructure into the original purchase price, but the malfunction ate all of those funds. The unfortunate reality is that without a way to pay for the infrastructure that keeps your device running it will lose most of its functionality. It’s not like they’re trying to scam anyone, they’re just trying their damnedest not to go out of business. If they do your device is bricked. You have the option to pay for the backend maintenance to keep it working for now. I get if you don’t care if they go out of business, in that case then just don’t pay the subscription, it’ll all be the same to you.

[@andrewwiggin1583]

Nanit masterrace here! Always knew Miku was trash.

[@bimbopapasito]

We had struggled with our 2 Mikus ever since the new subscription format. We had several email interactions with tech support, but we still have a lot of issues with them. We're looking to move to Nanit.