Day in the Life of an Inbound Call Center Agent

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A Day in the Life of an Inbound Call Center Agent at CubeSmart. At CubeSmart Self Storage, we believe it’s what’s inside that counts. That’s where you come in. As an Inbound Call Center Agent, you will play a key role in offering our current and potential customers storage options by providing recommendations and ensuring customer satisfaction. At CubeSmart, we care about our customers and the life events and/or business needs they are facing. Our single most important goal is to provide exceptional service to our customers who need us. Our award-winning team serves with passion and leads by example to provide the highest level of service to our customers. Our team is waiting for you - join us!

[@justme-ll1qz]

I’ve worked in a call centre for four years , handling corporate income tax for you know who. I’m soulless, and have mastered the skill of screaming in silence

[@lockenessmotorsports818]

I hope you get out and find something more fulfilling, I work in retail and feel similar

[@jjco665]

I work in e-commerce and every year I ruin Christmas and every other gift related holidays, I’ve become soulless and could not give a dam about anyone’s order, I’ve mastered the art of sounding like I care but really don’t 😂

[@danielbenjamin7523]

You can now finally go and buy a dog..

[@Hello-mr9ln]

Anwser me this Is it all that work, energy and time wasted worth it? Or should I start robing old people?

[@ylicruvinel]

@@jjco665 you really described me, I've mastered the art of seeming to care. I currently pretend that I'm a soulless character and that I can do this to keep going until I find something better in a time that seems really far away, perfect 🥰

[@Cinderbellie]

I work at a call center. I enjoy the people, not the job. It's funny how videos/ads of call center life is so HAPPY & positive! Lmao I dread going on the phones at 9am. One of my dearest friends would sweat through his shirts due to the anxiety and eventually left after 9 months. I'm still there

[@laylamedel2722]

this comment literally describes my day to day life atm

[@samhoey8247]

same I have been in call centre 10 months now. need to stay another 3 to get a qualification then I'm gone. i have been at home also so I have no contact with any of the people I work with. I'm really fed up with it honestly

[@ylicruvinel]

I've been working in a call center for 5 months (actually it's a whistleblower channel), at home office at the moment. I'm fed up, being an introverted and shy person doesn't help, I feel like your friend sweating with anxiety, but I need to work at least a year to earn some money to pay my expenses and find an internship of what I really study in college. Stressful and stressful.

[@nevoyu]

Yeah, anything outside of inbound sales is a fucking nightmare. Even working internal support (arguably it's worse). I worked tech support for almost three years and it damn near drove me to suicide draling with 100+ people a day the majority of which called me some form of idiot because of the company I work for (starts with a V and surprisingly it ofder TV service)

[@micapalokazzopa]

@@nevoyu is that under umbrella of the S word?

[@chuifongtam4703]

I worked at a call center for 6 years and there are a few things I see wrong with this video: -there is no way a call center salary can support a family + house + baby in a nice neighborhood. -Everybody is way too happy. Working at a call center is depressing and demeaning. -The customers calling in are not always calm and friendly. In fact the opposite. -That female employee is way too young and hot, she is an actor 100%. -Nobody has tattoos -Usually employees are cursing and swearing off the phones. -The computer software is usually slow and buggy and does not run perfectly smooth like this video. -They don't show you the other 300+ customers waiting in the queue to talk to you -Coaching feedback is usually not happy + positive, it's usually demeaning, embarrassing and they threaten to fire you Everything else looks accurate like the lunch + meetings.

[@carmenlawrence8192]

Well that sucks at my call centre most individuals are covered is tattoos we play music to keep the vybz going we ar always happy no matter if we get a messed up customer because there is always someone giving a joke we are allowed to carry in food etc except our devices and books we have a speaker at the front where we use CDs to play because thumbdrive etc are not allowed my department is always nosey what u just listened sounds like u got hired in a boring and workaholic environment

[@carmenlawrence8192]

Feedbacks are not always bad but when they are I cant remember a time where someone was ever shouted at they try to say it in the nicest way possible it's when you continue to do the wrong thing it shows in their face that they are angry but still never shout nor get threats

[@playingwithguzel3211]

Yes you are right..but sometimes here any reason make you smile in one things when meet right person 🤣

[@GameOn71213]

@@playingwithguzel3211 Let me tell you. When they're terrible systems freezes or is slow and you have to restart or reboot your computer, automatically you will be offline and then they tell you that's counted as downtime, and that means they will take from your salary, just because they're systems are poor. Do we need to talk about the fact Managers and their constant harassment over their team members, why were you sick? What's wrong with you? By law we don't have to disclose why we were sick, but they don't care. And when you let one call go, it's seen as call avoidance but they don't understand that you sometimes just need to breath or take a sip of water. Can we please talk about the constant tiredness? I feel so exhausted sometimes that I don't even eat when I get home. Or don't have the strength to clean my place properly. The constant shift changes. Weekends all I do is not get dressed and lay in bed cause I'm tired.

[@playingwithguzel3211]

@@GameOn71213 i had been worked as to be call center airlines also ...i know well kind job like this ... All job desk have responsibilities and different rule ..every job desk has strength and weakness .... depent of you how to fact this situation , and how to you take enjoy your job even thought just little things , how to you take problem solve by your self ...try love your job , if you feel difficult take risgn and get your own job who make you enjoy to do it ... complain about your own job not take any solution only make you feel depression and have feeling is have hard to ...

[@dimez000]

I worked for a wells fargo call center. The first six weeks of training was okay. I only lasted two weeks after the training. Never had a job I dreaded going to so bad. It makes retail look like paradise lol

[@BrianBloop]

Really does

[@sukirinaa]

I worked in a center that handled credit cards and debit cards from 100s of different credit unions. And it was horrible. Never will ii work for a center where it is purely about peoples money

[@Ross-ve9ww]

I worked in call centre a good few years ago I just remember every morning going up in the elevator nearly crying cause I just hated it so much. It’s nothing like this at all!

[@GameOn71213]

Let me tell you. When they're terrible systems freezes or is slow and you have to restart or reboot your computer, automatically you will be offline and then they tell you that's counted as downtime, and that means they will take from your salary, just because they're systems are poor. Do we need to talk about the fact Managers and their constant harassment over their team members, why were you sick? What's wrong with you? By law we don't have to disclose why we were sick, but they don't care. And when you let one call go, it's seen as call avoidance but they don't understand that you sometimes just need to breath or take a sip of water. Can we please talk about the constant tiredness? I feel so exhausted sometimes that I don't even eat when I get home. Or don't have the strength to clean my place properly. The constant shift changes. Weekends all I do is not get dressed and lay in bed cause I'm tired.

[@TrueCrimeTalkWithTaves]

Call center pays decent but it’s stressful af. Them customers are something else when they’re not face to face with you

[@philliam111]

Pay is not decent.. The only thing decent is it tests who you are

[@oliviamacpherson6884]

if only it was that positive

[@Tonetare]

Yikes! I come from medical scheduling call center jobs. Sounds like warehouse managers bear similarities to many of the medical call center managers. Call center managers or at least medical ones ask for wildly excessive amounts of calls per day to be handled and at flying speeds, limiting call times to like 4 mins less. Add to that, limiting the amount of time in between calls to 20 seconds while giving you 100 post scheduling steps to complete after scheduling patients. Live up to these standards otherwise deal with constant nagging, carping and criticism from managers. Nevermind the multitudes of questions patients might have and trying to address all of the many requirements of the call they stuff you with (from identity verification, medical questionnaires, going over instructions of the exam, setting up a date and location, pre-registration, numerous steps outside of talking to the patient that we are handling during the call). And if you’re doing a great job and getting positive patient-customer feedback and reviews, still expect the screeching criticisms for the need to go faster and make more calls to the point you have no time to do 1 million and 1 steps and are left making errors, failing to cover needed steps and going malfunctioning robot. These quantity over quality, hastening, unreasoned, tyrannical nagging managers all need to be fired. America needs to take a good look at itself and do something about management allowed to carry on like this. Management who often wouldn’t know the jobs they lead over if it were to bite them in the butt, yet still able to make crazy decisions. I have left the medical scheduling call center environment for good after 3 years of distress and heartache. It was certainly rewarding and fun in many facets but not worth the headache of management. I am hoping and praying 2021 takes me down a more desirable journey.

[@jz2806]

Lmao right reality customers screaming in your ear degrading you and agents taking all the heat

[@Heartforheaven]

@@jz2806 and management micro managing and scoring you shit scores for no reason

[@nickolazcarters]

"Ugly mf bitch Fix this fix that"

[@philliam111]

5 second breaks and 1 minute lunches

[@sukirinaa]

Don't be late from that either

[@michael567jober]

Fuck that. I take my breaks. Don’t let these companies jerk you

[@rafaeldesouzalopes1900]

Here in brazil we have 2 breaks of 10 minutes and a break of 20 minutes, how is the workload there?

[@rafaeldesouzalopes1900]

I'm work in concentrix (são paulo - Brazil)

[@ilikeskittles2185]

@@rafaeldesouzalopes1900 i work at ttec we get 2 paid 15 min break and 1 unpaid 30 min break

[@sleepy857]

Nope. Not even close. You’ll rarely see anyone in the floor smiling like they enjoy what they’re doing 😂

[@lovelybri897]

You need to have thick skin to work at a call center , TRUST MEEEEE

[@danielbenjamin7523]

I really don't 🤣

[@BrianBloop]

Tbh..my skin is soft as cotton..font f with me I'll cry

[@MoistCrumpet]

Understatement of the century.

[@robinvermeersch6349]

No, just don't care and you don't need a thick skin.

[@ahmadovicx5503]

Thick skin for the calls or colleagues

[@deamery6207]

I worked in a call center for a year and met many employees. The only people who liked working there were the managers

[@chanellebarrett5599]

Lol! propaganda at its finest, no call center is that nice.

[@Beboroni]

A agent can dream though... an agent can dream 😅

[@lancepablo6482]

I know it feels but the important is you have a job than no job.

[@brittfulli5364]

Soooo much drama in mine!

[@rajivsworldentartainment7395]

Exactly it's fake documentry they always create pressure by saying pull up urs shocks everyone

[@gregshuffield1976]

Your very cute

[@hargovindojha4593]

Sometimes people doesn't get break at this job.it's beyond of stress

[@Horror_culture-]

I get a total break of 24 minutes in an 8 hour work day, 3 minutes per every hour. And those 3 minute breaks also include bathroom breaks. My only solace is my 30 minute lunch break

[@SIRA5967]

@@Horror_culture- what the fck? You should quit.

[@Horror_culture-]

@@SIRA5967 I’m trying to. 2 months before I move onto something better. I’m kinda stuck there for right now bc I already requested off for some plans. I don’t want to quit and start a new job then go on vacation 2 weeks after I start

[@telstar32]

I worked in a call centre once... it was like hell on earth! I only stuck it out for two weeks, before I could feel my soul starting to die and decided I had to leave to save my sanity.

[@GameOn71213]

Let me tell you. When they're terrible systems freezes or is slow and you have to restart or reboot your computer, automatically you will be offline and then they tell you that's counted as downtime, and that means they will take from your salary, just because they're systems are poor. Do we need to talk about the fact Managers and their constant harassment over their team members, why were you sick? What's wrong with you? By law we don't have to disclose why we were sick, but they don't care. And when you let one call go, it's seen as call avoidance but they don't understand that you sometimes just need to breath or take a sip of water. Can we please talk about the constant tiredness? I feel so exhausted sometimes that I don't even eat when I get home. Or don't have the strength to clean my place properly. The constant shift changes. Weekends all I do is not get dressed and lay in bed cause I'm tired.

[@natashamerline]

Two weeks after the training or during?

[@deejvalde437]

Let me tell you. When they're terrible systems freezes or is slow and you have to restart or reboot your computer, automatically you will be offline and then they tell you that's counted as downtime, and that means they will take from your salary, just because they're systems are poor. Do we need to talk about the fact Managers and their constant harassment over their team members, why were you sick? What's wrong with you? By law we don't have to disclose why we were sick, but they don't care. And when you let one call go, it's seen as call avoidance but they don't understand that you sometimes just need to breath or take a sip of water. Can we please talk about the constant tiredness? I feel so exhausted sometimes that I don't even eat when I get home. Or don't have the strength to clean my place properly. The constant shift changes. Weekends all I do is not get dressed and lay in bed cause I'm tired.

[@telstar32]

@@natashamerline two weeks after the "training".

[@teepeps905]

I survived only a week at a call center It was the most stressful job ever 😭

[@arcane3943]

Bro, same :D.I'm not coming back, it was so stressful

[@GameOn71213]

Let me tell you. When they're terrible systems freezes or is slow and you have to restart or reboot your computer, automatically you will be offline and then they tell you that's counted as downtime, and that means they will take from your salary, just because they're systems are poor. Do we need to talk about the fact Managers and their constant harassment over their team members, why were you sick? What's wrong with you? By law we don't have to disclose why we were sick, but they don't care. And when you let one call go, it's seen as call avoidance but they don't understand that you sometimes just need to breath or take a sip of water. Can we please talk about the constant tiredness? I feel so exhausted sometimes that I don't even eat when I get home. Or don't have the strength to clean my place properly. The constant shift changes. Weekends all I do is not get dressed and lay in bed cause I'm tired.

[@natashamerline]

Is it after your training? Or during your training?

[@Dayviono]

The thing I don’t get is for people who don’t care if they’re being nasty and rude over the phone you think that will make us want to help you absolutely not. Companies have to get rid of the expired saying “the customer is always right” as IF.

[@GameOn71213]

Let me tell you. When they're terrible systems freezes or is slow and you have to restart or reboot your computer, automatically you will be offline and then they tell you that's counted as downtime, and that means they will take from your salary, just because they're systems are poor. Do we need to talk about the fact Managers and their constant harassment over their team members, why were you sick? What's wrong with you? By law we don't have to disclose why we were sick, but they don't care. And when you let one call go, it's seen as call avoidance but they don't understand that you sometimes just need to breath or take a sip of water. Can we please talk about the constant tiredness? I feel so exhausted sometimes that I don't even eat when I get home. Or don't have the strength to clean my place properly. The constant shift changes. Weekends all I do is not get dressed and lay in bed cause I'm tired.

[@danielgomez2743]

how it actually is... karens: can i speak to the manager?

[@James.Webb1976]

Y'all leaving out the part where you're constantly being harassed by supervisors to shorten their call times and pitch surveys and and and whatever other stupid unrealistic metrics employees must adhere to and meet or they'll be written up and fired.

[@AdrianIsaacs]

I worked in a call center for about five months. The six weeks of training wasn't too bad, but the job was horrible. The team leads and coworkers were all great, but the job was a mistake on my part. My blood pressure was way up due to the anxiety of the job. I'll never do that again.

[@viktorguglic3514]

When I worked at the airline call center my very first call after training was dreadful. I had a customer who started swearing at me and calling me stupid and I didn't even managed to say one word. I wanted to quit that very first day, but I didn't because I at the moment I needed the job and I didn't want my family to think that I couldn't handle even 1 day. I stayed there for only 10 months, but it was enough do develop anxiety, I became withdrawn and I started to avoid people and gatherings after that. I decided to quit when I had this one customer who was very rude and I just took off my headphones, said to my team leader that I have an emergency and I have to leave early and never came back. Working in a call center is very demeaning and depressing.

[@deejvalde437]

Let me tell you. When they're terrible systems freezes or is slow and you have to restart or reboot your computer, automatically you will be offline and then they tell you that's counted as downtime, and that means they will take from your salary, just because they're systems are poor. Do we need to talk about the fact Managers and their constant harassment over their team members, why were you sick? What's wrong with you? By law we don't have to disclose why we were sick, but they don't care. And when you let one call go, it's seen as call avoidance but they don't understand that you sometimes just need to breath or take a sip of water. Can we please talk about the constant tiredness? I feel so exhausted sometimes that I don't even eat when I get home. Or don't have the strength to clean my place properly. The constant shift changes. Weekends all I do is not get dressed and lay in bed cause I'm tired.

[@barsbay7598]

Whoever made this has never been inside a call center before

[@adelee4536]

I know right

[@GameOn71213]

Let me tell you. When they're terrible systems freezes or is slow and you have to restart or reboot your computer, automatically you will be offline and then they tell you that's counted as downtime, and that means they will take from your salary, just because they're systems are poor. Do we need to talk about the fact Managers and their constant harassment over their team members, why were you sick? What's wrong with you? By law we don't have to disclose why we were sick, but they don't care. And when you let one call go, it's seen as call avoidance but they don't understand that you sometimes just need to breath or take a sip of water. Can we please talk about the constant tiredness? I feel so exhausted sometimes that I don't even eat when I get home. Or don't have the strength to clean my place properly. The constant shift changes. Weekends all I do is not get dressed and lay in bed cause I'm tired.

[@TwoPlusTwoEqualsFive32]

Do you like being verbally abused, degraded and made to feel like your not even human for 8 hours a day 5 days a week, join a callcentre.

[@Yokai_Yuri]

5 days a week? I work 6 and they are constantly trying to really push you to start at 4 pm to end at midnight.

[@z3pedro]

Jajaja...as an ex CSR....this made me laugh so hard. Reminded me of those "if they were honest commercial videos"🤣🤣🤣

[@laurenclaire5627]

Lol call centres are not like this at all 😂😂😂

[@towringer]

I worked 21.5 years in an airline call center on the evening & midnight shift. My department handled present & future bookings months in advance domestically & internationally. We also rebooked people whose flights were delayed or cancelled. The stress level was enormous...people were yelling, screaming, cursing, calling us incompetent and using all manner of obscenities. The N-word, the B-word, the C-word, the A-word....all flavored with lots of sass and attitude. People would be at home or at the airport at night, so they had no restraint on their volume or sarcastic levels as opposed to people in the daytime, who would be at work or on their lunch break surrounded by coworkers. There were some good times, though, like when I'd book peoples honeymoon flights or dream vacations in First Class. Or somber ones, like when I'd book funeral flights for families of servicemen lost in the Mideast wars. I lasted 80 times more than most agents; newly hired agents would last three to six months before quitting or being fired for attendance or performance issues. I retired honorably with the Holy Grail (lifetime flight benefits), but I will never go back to customer service again.

[@DavidVonR]

That's incredible you lasted that long. I would have hung myself around the 1 year mark.

[@rvjubeatsorange3590]

@@DavidVonR lmao wtf

[@Native722]

Lmao, it's not actually like this.

[@loyalhufflepuff8869]

How is it like?

[@js6729]

@@loyalhufflepuff8869 Hell, it's hell. Imagine getting cussed out and threatened buy 70+ complete strangers every day for a problem they caused (and I don't mean they're just unhappy and venting, I mean I've had customers tell me they were going to track me down and murder my whole family because I can't snap my fingers and magically fix their problem)

[@supergangstar1234]

LoyalHufflepuff88 It’s like North Korea (I am not kidding) it’s a terrible and I mean terrible place. All you creativity and positivity will be sucked out of you and you will end up feeling worthless. 80% of the people you meet in training class will leave within the first 6 months. Imagne this you get put in a training class and they expect you to learn a product in 2 weeks which actually takes years to learn and then they expect you to help people with those problems. You have tons of rules and everything is monitored. You have so much rules that the managers have to research if something is allowed or not. The metrics will kill you they are so unrealistic and the micromanagement will make you walk on eggshells. If you ever work at a call center just look at the eyes of the people who been there for a couple of years (they look like they’re dead inside) everybody hates it over there, legit everybody except the higher ups (they also hate it) I cannot describe it in words, but it’s terrible and again terrible! People get anxiety, depressions and panic attacks because they work there.

[@umerrajpoot7849]

kzbin.info/www/bejne/fXfNq5ekZrVgaKM

[@margarethdayaneestradapime1790]

Hahahahahaha that's what I was about to type hahahahaha

[@MrRoboto81]

I haven’t worked in any kind of customer service in 5 years, but for some reason I am still fascinated by call center propaganda videos like this.

[@samhoey8247]

Lucky

[@strygwyr5735]

Cant blame them though.. people at the top of this food chain still needs to earn money to feed themselves.. All we can do is save ourselves and spread the word so other people can weigh the pros and cons.

[@maryanne2025]

🤣

[@deejvalde437]

Let me tell you. When they're terrible systems freezes or is slow and you have to restart or reboot your computer, automatically you will be offline and then they tell you that's counted as downtime, and that means they will take from your salary, just because they're systems are poor. Do we need to talk about the fact Managers and their constant harassment over their team members, why were you sick? What's wrong with you? By law we don't have to disclose why we were sick, but they don't care. And when you let one call go, it's seen as call avoidance but they don't understand that you sometimes just need to breath or take a sip of water. Can we please talk about the constant tiredness? I feel so exhausted sometimes that I don't even eat when I get home. Or don't have the strength to clean my place properly. The constant shift changes. Weekends all I do is not get dressed and lay in bed cause I'm tired.

[@letseatexoticandyummyfood8766]

Easy for them onsite centers base on my experience no time for chitchat seconds apart every call

[@jjco665]

My call center has calls non stop and I still find the way to place a customer on hold, get a coffee, and mute myself to be able to gossip with my coworker

[@natgeotv2554]

It is a very stressful job😩😩😩 i do it and hate it at the same time☹

[@subhashnaik6570]

What about salary man

[@natgeotv2554]

@@subhashnaik6570 bad salary 26€ per hour

[@subhashnaik6570]

@@natgeotv2554 thanks for your information

[@mrsspidermonkey1691]

Work for amazon and youll know stressful

[@notg1]

@@natgeotv2554 duuude that's a dream! In my country we got like 5 euros an hour back at my old call center job, thank God I left

[@dyelawnhotfire]

They conveniently left out the 15-minute break, 12 of which were spent crying in a bathroom stall

[@z3pedro]

Jajaja🤣🤣🤣😆...as an ex CSR this made me laugh so hard....it hit home too...🥲

[@mademoisellediana5165]

I have been in call center industry. My experience was sometimes tough and feeling cool. I miss my job but however, there were very strict metric rules and laws which always I can't do.

[@daboogooo507]

Man, I've worked other calls center, but recently I got a job at work from home call center I thought it would be sweet not having to commute but dang this call center job sucks lol, probably the worst call center company I've ever worked for. The training was one week, we never got to listen to how the calls actually are, we didn't even get to use the software to learn how to maneuver in it. We spent training only doing modules and watching over 10 hours of video about how to treat a customer. I have abosuletly no idea what kind of questions are gonna be asked by the customers, what to do or how to navigate the system to do stuff on the customers account because they gave us 0 time to do it during training. That was the worst training I have ever had in a call center, just learning how to treat customers but 0 training about what to do on the job. They're super strict to according to my trainer, if you're even 5 seconds late from break or lunch, they will coach you. Not even a minute, just a few seconds and you will get a coaching. And the software they use listens to make sure we say certain keywords or it contacts our supervisors to coach us, and at the end of every call we have to email the customers a survey about how we did. So we will be graded by QA, the customers, plus the software is watching to make sure we say key words. AND we are expected to take over 100 calls a day. This is crazy. Bad training, plus they expect a lot, and the pay is only 13 bucks. Fair to say, I'm already looking for another job.

[@arcane3943]

13 bucks and hour?!Dang, I was paid only 5.But its enough for my country

[@towringer]

Plus, the software the supervisors use now tracks your every move on every call. They can see every keystroke and cursor movement on your screen, and they can tell if the call dropped or if you disconnected the call. They also have a graphic display of your voice and the customer's voice. The sups will question why did you transfer the call when you should have been able to handle it. Yes, there was the 5 second rule at my airline call center. There was also the 2-minute rule that we had to service the caller every 2 minutes after placing them on hold. After servicing them 4 or 5 times, the customer would get sassy (Why am I still on hold? Don't you know your damned job? Doesn't anyone over there know anything?) Things change rapidly...look at Covid regulations & mask mandates.

[@jaccomos]

I was selected for this kind of job... But I'm afraid I couldn't accept it. It would be my first official job and I don't know if I have the skills to do it well. My English is not as good as I would like (I'm not native) and I'm not used to speak with the slang of the customers (they're from Texas). I really need the money and the safety of independence but I just don't feel self-confidence...

[@cabexadecuete]

Covid 19 has forced may call centers to be Work from Home and its a good thing.

[@naginariaz1290]

I m also doing this job work from home its best Opportunity to make money in Covid 19 situations

[@Yokai_Yuri]

But even if you work from home the stress is still there. They are hell bent mo itoring throughout your phone and on global chats. As soon as you disappear they know. Also you have someone monitoring your calls every single day during your shift and that causes the appa you worl with to lag a lot and it is just not confortable to work like that. The only pros I can think of is that you work from home

[@cljoe35]

Its not even like this anymore most call centers are remote because of covid.

[@erickimura3710]

Theyre making it more nice and funny to work with but in reality call center didnt go like that. 🤪🤪

[@tristamtakasu218]

Working on a call center is not that bad, what makes it hell are the customers who shout at you curse you because of the thing they've done. I'm a kind of person who don't give a damn to those kind of people but I'll be honest. Having them like 5-10 of these people in your entire shift is nerve wracking. I am a call center agent for 3 years they pay me fine I could buy my stuffs and needs for myself and my family that other jobs may take months to earn. For me if you want to take a call center job just keep on mind that it is really a hard job. If you're not mentally, emotionally and physically stable you'll not gonna last. It is a living hell for you I ensure you that.

[@malkiamweusi7203]

I'm in training for this position right now 2 days of training 😩

[@noemibrichard3533]

@@malkiamweusi7203 how is it going?

[@malkiamweusi7203]

@@noemibrichard3533 I haven't done calls yet.

[@noemibrichard3533]

@@malkiamweusi7203 i would like to know your experience, please

[@malkiamweusi7203]

@@noemibrichard3533 I work with a 3rd party for a company name act and we do calls for bank of america. Honestly training is so unorganized I was supposed to been do calls but I haven't received my login information to set up programs on the computer it's been almost two weeks . I still get paid $15 dollars an hour so I just been sitting around until they fix it pretty much everybody has some sort of issues so they got alot to fix. Some people have did calls and they said they didn't do well some people did get yelled at by customers and this was on their practice calls.

[@dannr8789]

Lol... it's not like this 😂🙄

[@arcane3943]

I worked in a call centre for about 2 weeks, had to quit cuz I didn't have any time to study, cuz I was working full time and have exams in less than 2 months.it..was..stressful af.Dealing with people's money, credit and debit cards.Calling cus and then calling the company and talking the same stuff all day was boring and exhausting.It just wasn't what I thought it would be.People there were really nice and I had fun hanging around with them, but just working there was not okay.I thought that it would've been easier

[@BNJA5M1N3]

They got their own lockers?! I had to put my stuff by my feet.... it's inhumane but they expect you to be humane! Timing someone's breath and excretion and urination time is unbelievable.

[@esterindi3123]

Working on a call center it's not like that, AT ALL. IT'S A NIGHTMARE, I hate it so much!!! It's a hell on earth, u guys understand? I'm watching this video, laughing.

[@ShadyGabe]

2:38 we switched to VCC before I quit, and it’s cringe for me to see that her status isn’t on ACW on that call. They could’ve at least tried to make it believable.

[@emanfarah7917]

Call center is hell .

[@michellemiguel5458]

Wow they can bring their stuffs on the prod... hope i can find a company like that...

[@QuanTripp]

Run! Run FAR AWAY from the call center. It will make you miserable!

[@irickywin]

A call center like that surely is from a fairy tale lol

[@gaahll4892]

customer picked up a burger delivery, took big bite, put it back in a paper bag and call... how may I assist you today? customer: my food... it's been touched. i think the driver did it... he ate my burger! i want a refund!!

[@moonstonejan]

Hahah exactly 😂😂😂

[@kareenramsay7799]

Lmaooooo

[@christiansoto9755]

I lasted a month at the call center job lol😅

[@emily0035]

Lol the girl wasn’t even in a call, red means you’re not in queue!

[@elsenorgato6856]

Call center industry is worse that everybody things. Impossible metrics and staff that steal your bonuses

[@igotyouundermybed]

Now this makes me want to live in the US and work there as a call center agent lol

[@joyformercy9627]

Believe me, you really dont😅. Half the calls are people mad and cussing. Let's just say, the freedom of speech is a double edged sword

[@MoeKnight_21]

Trust me u don't wanna work in any call center. Customers these days lack respect in any sense of the word. On top of that the job is super stressful, some agents suffer from PTSD because of the crap customers put them through.

[@mohammedabdulnayeem1633]

Hi

[@mohammedabdulnayeem1633]

@@MoeKnight_21 call center job is like that only. How years of experience are you having?

[@venthorventura35]

If you worked there, you would handle many haters and insane customers, it's not like the video

[@ymk516]

This one time. Me and the boys we’re laughing hard af talking about the game the backround. Our colleagues said ‘ You in a bar ?’

[@outofbounce9020]

Please, provide more videos For my englisha understanding and to be a native emglish speaker

[@chrislee1214]

Is it very eye tiring working as a phone representative at a cubicle the entire day?

[@rasheedsiddiqui5067]

@@TILI9 so I was thinking about doing a temporary one like a month or so. But the comments here by existing employees is downright demotivating and shocking.

[@TheDelgado3]

@@rasheedsiddiqui5067 use the honeymoon phase as soon as training ends dip tf out!

[@deamonkiller2852]

No job is easy

[@jjco665]

It’s a bit eye tiring yes, it’s more stressful though, so at first you’ll feel like hell... I’ve been working in a call center for about 5 years, at first I just wanted to die and quit, now I kind of don’t want to leave because I do things so automated that I see it as a way to just chat with my friends, because I couldn’t give more of a sh!t about what customers are really calling about. 😂

[@kareenramsay7799]

@@TheDelgado3 this comment took me out hahahahahahahhahahahahhaahaaaa

[@playingwithguzel3211]

I had been to be call center airlines ..and yeah everythings not fine sometimes bored .. sometimes tired to talk ..but i miss cominicated with a lot of type person

[@TimonSuricata]

I miss it, i miss working in the call centre i was at, they were my family now im the black ghost.

[@abphoto]

This is nothing try working call centre in collections.

[@kareenramsay7799]

Collections and billing 😢😭

[@diamondbeats2024]

Yuppppp

[@moonstonejan]

What's exactly the Line of business? I have one year experience as a CSR

[@CubeSmartStorage]

Hi Kerchie, please visit cubesmart.com/careers and you take a look at all the exciting positions we offer here at CubeSmart!

[@zaidyounas1602]

yeah it's pretty nice if you have English as your first language. Here is me who gets harassed over my accent lmao

[@marishkagranada7985]

No... Even american reps do still get that "transfer me to somebody who speaks english or someone from america" despite the obvious fact of you sounding completely american.

[@zaidyounas1602]

@@marishkagranada7985 too bad man

[@Heartforheaven]

I get abused and I speak English just fine

[@victortziquintambriz2470]

I want to work call Center someday. I'm learning English this year.

[@judsonholcomb855]

Very interesting...

[@z3pedro]

@Judson. It looks like I was the only one who sensed your irony... 😂

[@ss2jesus]

idk how i ended up here but what's Jade's @ tho

[@G3nM]

That's a toxic environment.

[@mcedizulu5311]

This is just not the way it is. Sorry.

[@affiliatesuccesswithharpreet]

Does Cube Smart hire International employees outside of USA, if they got working experience in contact centre?

[@CubeSmartStorage]

Harpreet, at this time, we are only considering applicants from inside the USA. Thank you for your interest.

[@anticemetric]

I used to work in a call centre. It was just like this.

[@melmoreira7456]

Guys, who is she? 0:29 😍

[@streetnerdfn]

were here because we saw the webnair

[@dwaynelobo6725]

It is not like dis to work here Ur tl puts pressure wind up the call aht qa marks u down for no reasons client pressure Client sucks the most

[@justjack4030]

11 years of hell

[@arcane3943]

No way you lasted 11 years in a call centre!

[@ateeqahmed5178]

Hey bro what r u doing now??

[@z3pedro]

Whaaat!!!😲 Not in the same department/company that is for sure..😰🥴🤔

[@MetalFan10101]

Is there any job opportunies at present?

[@CubeSmartStorage]

Yes, please visit the below careers page for available positions. www.cubesmart.com/careers/

[@chrisd_85]

If you care about you mental health, please dont do it.

[@flamepotatoes]

What's software or app that usually used by call center?

[@abhishektripathi3398]

Zendesk Or Citrix maybe

[@sukirinaa]

Depends on the Call Center. I've worked for Financial Institutions and for Hospitals and trust me they do not use the same system.

[@Shahrukh_raza]

Hey cubesmart can international agents apply for this job i've an experience of 5 years in this field as an energy consultant

[@CubeSmartStorage]

Hi Shahrukh, you can certainly apply. Please visit the below link to see available positions and apply online. www.cubesmart.com/careers/

[@z3pedro]

Bro ....call cente work and consulting are nothing alike....there totally different jobs. Call center is about being ok with being verbally abused for how ever hours you can endure. Just get you masters and do your own thing Bro.

[@scottburrows3772]

This video is seriously misleading

[@alik4735]

Can anyone tell me how to aaply on this call center from differe country work from home is possible can anyone tell

[@blastedontape]

Yes, I also have winnings I’ve received from a Nigerian prince to tell u about.

[@rafaeldesouzalopes1900]

I could give everything for this job! But, I'm from Brazil! And I'm not able to go to the united states right now. 😭

[@z3pedro]

Você não sabe do que está falando.

[@umarprince9920]

How to get job from India 🇮🇳 ?

[@xolakona6983]

Can I work from South Africa

[@RAJENDRAPRASAD-hy5iu]

HI

[@moisesreyes9635]

1:17 that blonde lady didn’t like her drink.

[@gregshuffield1976]

Anyone with a foreign accent trying to make a living at this in the United States. You made a bad career choice

[@syedmammar1]

Not an accurate depiction.

[@jovanyagathe2299]

Its harder

[@jongunderson4665]

Unbelievable -

[@bobbobers5322]

Our call center smells like feet during the summer. The girls take off their smelly flats while working.

[@Merseysiderful]

2:34 Hi honey. I'm home !

[@sharni888]

better not to have the back ground music here

[@shalvinkoushal8330]

Is there any job for hearing handicapped person.

[@CubeSmartStorage]

Hello Shalvin, please visit the below link to open positions. www.cubesmart.com/careers/

[@CubeSmartStorage]

Hello Shalvin, please visit the below link to open positions. www.cubesmart.com/careers/

[@THEDOORIZCLOSED]

Aint no way

[@MAAU-tz1yc]

Is there any possibility for somebody abroad to get a job here?

[@CubeSmartStorage]

Hello Abraham, please visit the below careers page to apply for open positions. www.cubesmart.com/careers/

[@kyndalpettis4486]

Blasphemy

[@jeffxcc]

On every level this video is absolute BS on the reality of working in a call center! 😂

[@535Salomon]

Lol it's a huge red flag and misleads people to work in this industry for peanuts 😭😂

[@nikki06515]

This is fake, fake fake

[@mohammedabdulnayeem1633]

Hi do you have any job vacancy?

[@CubeSmartStorage]

Hi, Mohammed. If you are interested in a career with CubeSmart, please head over to www.cubesmart.com and under the "About CubeSmart" heading, you'll see a tab that says "Careers." Everything you need, you can find there. Thanks for your interest in us!

[@mohammedabdulnayeem1633]

@@CubeSmartStorage but actually iam from India 🇮🇳 can I apply for a job through cubesmart website.

[@CubeSmartStorage]

Hi Mohammed, You can apply however, we generally hire locally.

[@shalvinkoushal8330]

Is there any job for hearing handicapped person

[@OG_Bap]

Check indeed.com. They have plenty of call center positions open, and plenty of applicants seeking positions, on site and home based, and you get to narrow it down to your general area.

[@Origins214]

Can i work from india

[@Hello-mr9ln]

Yes but you need to do extra and your english skills should be really good Because USA companies have got it easier to work with US citizens for tax purposes.

[@erosguadarrama5478]

Hire me then

[@monikatrajanoska9803]

What's up with all these comments... I work in a call center and its not that bad at all

[@moonstonejan]

Depends with the customers attitude and account where you assigned 😂

[@TheDelgado3]

Are you working from home?

[@monikatrajanoska9803]

@@TheDelgado3 yeah

[@natashamerline]

In what account?

[@z3pedro]

How many hours? Part time with a good account/department and management and good mental health is doable for a few years...😉

[@mabroukimedsaad7442]

😍😍😍🥰

[@D-J-Q]

*LIES*

[@user-zf1oz6ry5m]

Call center are terrible