DEALING WITH DIFFICULT CLIENTS: Types of clients & how to prevent negative interactions

[@julieruby]

Thanks everyone for all of the amazing comments and for sharing your experiences as well! I love coming together as a little makeup artist community on here :)

[@mistycuz2011]

Dude!! I had a last min wedding and the first bridesmaids INSISTED she wanted me to use the foundation she brought with her. I let her know I had plenty to suit her needs but she said that one made her feel the best. So I did and as I’m whipping down and cleaning it off to apply to her, she starts saying to the room that she should get a discount cause I’m using her product... It hurt so bad cause it was a last min booking, I thought I would be treated with a little more respect... 😞

[@proud2bnumber1]

Wow that is crazy! I thought she would maybe want to use her own foundation because she has sensible skin and was afraid that a new foundation could break her out or something like that! Totally not ok! People have some crazy ideas...

[@julieruby]

WOW! That is super frustrating!! I can't believe she wouldn't be more grateful considering you dropped everything in your own life to be there for that wedding. I don't feel like you had much of a choice to use her foundation considering that she pretty much insisted I don't feel like she had the right at all to ask for a discount. I'm so sorry that happened to you!

[@julieruby]

That's what I thought at first too when I was reading Misty's comment, but oh no that definitely was not the case! Just another client wanting to get a discount :(

[@Verbsdescribeus]

With social media people can write to anyone without any respect or taking into consideration the hour of the message...Setting boundaries is key :)

[@julieruby]

Yes I definitely have to get better about that! Haha

[@OhNoKRJKC]

YES YES YES YES YES... KNOW YOUR WORTH AND CHARGE IT "With Tax".

[@julieruby]

DEFINITELY! 👏🏻👏🏻

[@jeannettelv3985]

So happy I found your channel!! Binge watching your videos. They are so informative and I love how organized you are! I find we are very alike with what we carry in our kit and how we deal with certain clients and I’m learning a few new things!! ♥️

[@julieruby]

Hi Jeannette! Thank you so much! I feel like as an artist we never stop learning :)

[@KarleeBeauty]

I just started my freelance business back up at the beginning of this summer and have been loving watching your videos! I completely agree that the "do whatever you want" client can be the most challenging. I recently did a trial where the bride said that she didn't typically wear a lot of makeup and didn't have any inspiration photos. She also said that she doesn't normally like how other people do her makeup, so that added to the pressure. I tried to do my best to give her a natural, pretty bridal look, but I could tell when I left that she wasn't going to hire me. I felt bad that I couldn't give her what she wanted, but it's really difficult when you have no clue what that is.

[@julieruby]

Hi Karlee! Thank you so much 😊 so glad you’ve been enjoying my videos :) yes those clients can be very difficult! It’s just important to not only ask as many questions as possible but make sure you’re asking the right ones. A lot of clients don’t know a lot about makeup and won’t really know how to describe what they want to you which makes it harder! Try not to let this discourage you too much. It’s happened to all of us!

[@tameckaadell]

This is a good one! Some good gems to keep in mind.

[@julieruby]

Thank you so much! I'm glad you got some useful tips from the video :)

[@HoleyBeauty]

Love your channel!! Currently re building my freelance kit and your channel is so encouraging. I got my nail tech license as my full time and I can’t wait to incorporate makeup into my schedule i miss it ! 😩💔

[@julieruby]

Thank you so much!! I’m so glad that my videos have given you some inspiration ❤️ Hopefully you’ll be back at it soon!!

[@daniellesemaan1005]

This is great! I appreciate the tips since I'm trying to start in the industry so it helps me know what to except from clients. :)

[@julieruby]

Yay! That's so exciting to hear that you are getting into makeup artistry :) I'm so glad to hear this helped you out, Danielle!

[@proud2bnumber1]

And: your makeup looks great!!!

[@julieruby]

Aww thank you so much 😁

[@Yulia_wilcox_mua]

I had client yesterday and she was not happy with texture on her skin. But her skin was great! Thank goodness I explained to her that it won’t be perfect because we are humans and I showed her videos of how usually skin Looks with makeup and now she wants the same look .

[@julieruby]

Yes! It's SO important to make sure that clients have a realistic view of what makeup will look like on their skin! Did she end up liking the way it looked?

[@Yulia_wilcox_mua]

@@julieruby yes, she did. She is starting out her actress career and It was her first makeup appointment ever. But her coach actually really liked the look, so she is okay with it now.

[@tejasvineepathak1589]

Thank you for sharing ur experience 🙏🏻starting my career as a makeup artist , it seems like there’s a lot to handle beyond makeup

[@julieruby]

So glad to hear you've started your journey into makeup artistry! Yes, there is DEFINITELY a whole other side of it besides just the makeup. I have an entire series on my channel focusing on the business side of things that I would highly recommend you check out :)

[@glambyshernelli]

Thanks for sharing

[@julieruby]

You’re so welcome :)

[@citramousquita3812]

I have all of those clients 😂. And what’s annoyed me when I already asked them to share me looks what they want days before & on the day they still don’t know what they want. So I did 1 eye look see if they like it, if they didn’t like it I have to suggest another look, the worst part is I only have little times to get all done since they always in hurry... 😂🔫.

[@julieruby]

Indecisive clients are the worst!! People just have clue that we’re on a time crunch 🤦🏻‍♀️

[@alondratorres1599]

I loved your video! I just started doing makeup on clients at a beauty salon and I'm doing a bridal makeup for the first time Im so excited/nervous because she wants a waterproof makeup and honestly I don't know what products are good for that makeup! 🥲

[@julieruby]

Thank you! So glad to hear that you’re starting your journey as a makeup artist :) Every bride will need makeup that is long lasting since they’ll have it on all day. It more so depends on the technique as opposed to the products! For instance, matte foundations will always be more long lasting then satin/dewy ones, but you always want to set them really well with powder and setting spray!

[@proud2bnumber1]

Great video! And again, also helpful for other professions! Thanks :-)

[@julieruby]

Thank you so much! I’m so glad you found this helpful :)

[@MessersMoony]

Hi Julie! thanks for your videos! You share some really helpful stuff :D I wanted to ask if you have been a situation where you did a trial for someone, they paid for it but then you had doubts about it and didn't want to continue with their wedding? How do/did you back out of that commitment? Did you have them pay you for the trial then call them later to say you weren't going to take on the wedding? Was their any conflict ? did you offer to refer them to another artist? How soon after the trial did you tell them no for the wedding? Thanks again for your advice!

[@julieruby]

Hi!! I’m glad you’re enjoying the videos :) To be honest, you shouldn’t back out on a bride yourself unless it’s an emergency. I normally will say no on initial inquiry, but once you do the trial you should be committed to them. Someone has however backed out on me after the trial, but since I have them sign a contract in advance all my bases were covered.

[@MessersMoony]

@@julieruby thanks for your response!

[@julietadeniz9622]

what would you do if a client told you exactly what they want (even with photos) and the professional made a totally different thing and not only that but also tried to make you believe that is what you wanted (obviously is not the case)

[@julieruby]

It's always a little bit frustrating when artists tend to think they know what's best and do not truly listen to the client. It's a learned skill from an artist's point of view and is most important when dealing with clients.

[@brookeann4615]

I just started out as a freelance makeup artist this year and honestly I don’t think i’m even going to respond to people that try to negotiate the price. Thankfully I haven’t run into that issue yet. It’s so disrespectful. It’s like you said, you wouldn’t walk into Ulta and try to negotiate so why is it different with me? No thank you. I’m curious, do you ever get clients that you can tell just wanted the free trial and then don’t book you? Do you usually do their whole face for the trial?

[@julieruby]

That’s amazing!! Welcome to the makeup artistry world :) As frustrating it is, I would still respond to the negotiators just because you don’t want to get a bad reputation for not responding. As far as trials, most of the time I won’t do a trial if a bride hasn’t signed a contract & put a deposit down. If she insists on doing a trial first, she owe me the full amount of the application at the end. This way I don’t lose out or get taken advantage of!

[@brookeann4615]

@@julieruby That’s extremely helpful! Thank you!! I’m so thankful to have found your channel! You’ve helped me so so much! And that’s a good point about responding to negotiators, I suppose I would just stand firm with pricing then. You’re right that’s a better idea haha. Thank you!!

[@julieruby]

I’m so glad to hear that my videos have helped you :) I wish you all the best in your freelance makeup artistry career!

[@christinalumo]

I had a bride confide in me that she had her period and asked me what to do for the honeymoon 😳

[@julieruby]

Well at least she was comfortable enough to confide in you like that! lol Did you end up giving her advice on that?

[@christinalumo]

It's actually a common thing for clients to spill their life to me. Many have pointed this out to me too and I find it so strange! I just joked that she just buy a pack of cards. 😅 *for context, here in the Philippines when some people say "honeymoon" what they really mean is wedding night

[@julieruby]

@@christinalumo Haha too funny! Very well handled 😆

[@hey_itsmele]

Listennn. The Haggler is the worst.

[@julieruby]

They are BY FAR the worst! I'm with you girl!