Tips for MUAs on How to Deal With Difficult Clients and How To Keep Your Clients Happy.

Working with personal clients can be challenging! I wanted to share a few tips on how you can keep your clients happy which will help you build your business. Keeping these tips in mind while you are freelancing will also help you deal with situations that may arise with difficult clients!
Thank you so much for watching and don't forget to tag me in your work so I can see what you are up to!!
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Check out my blog:
www.theangied.com
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Follow me on social media:
Instagram: / angiedib

[@daphnemaegonzales]

I know a watched this a couple times but I want to share my story,, I am a newbie MUA here in the Philippines and I had a 1st bridal makeup booking.. and actually the 1st ever difficult client in my entire life.. I was sweating when I was doing her makeup.. She likes this and that.. She said she wanted a natural makeup look , however I need to amp up the makeup a bit for photography session.. I did her makeup by 8am and the ceremony was 3pm.. I was so red and I want to quit that day.. but guess what??? She did a review and gave me 5 stars for having an excellent service and a lot of people knew it and they kept recommending me on other bride-to-be’s.. It was such a whirlwind experience for me and I will never forget that.. The bride and I are facebook friends now.. Thank you Angie for your lessons! I am truly grateful to know your channel.. I learned a lot and will always keep your tips in my mind.. 😘😘😘

[@AngieDiB]

Thanks for sharing this story with us and congrats on getting through your first difficult client!!! 🙌🏻👏🏻👏🏻👏🏻

[@TanyaPhilipovich]

This is great! I operate with the philosophy that "why?" and "no" are dirty words that I would never say to a client. These two words immediately put people on the defensive which is totally the wrong place we want our clients to be in. Love your videos, many Thanks ❤

[@AngieDiB]

You got it Tanya!!! 👏🏻Well said.

[@XJunixAnnexKayxScarX]

I just wanted to say, I'm in college to become a professional make-up artist, and our teacher has recommended your videos at least 10 times in the last two semesters! And, having watched more on my own time, I totally get it.

[@AngieDiB]

Oh wow! That's great!

[@harddlifter]

One of the most requested things I get is for huge dramatic eyes and gigantic lips from people that have no lid space or very thin lips , these women for the most part know their limitations and it's almost like a challenge to see what you will say so I feel that being honest shows your professional advice is something they can trust and then suggesting a nice lash or lip plumping gloss as alternatives instead of trying to create a unrealistic look will usually satisfy the client

[@AngieDiB]

Exactly! Plus we all know what overdrawn lips look like 5 hours later 😩

[@harddlifter]

Angie Di Battista yes like a 5 year old that ate a chocolate bar in 90 degree heat lol just a ring around the mouth !

[@Alexistebb1995]

sooo awesome that your video reached CRC!! Hopefully they change things up.

[@AngieDiB]

I hope so too Alexis! If I was starting out now in this industry it would be so challenging to get a pro card!

[@suzannetalbert8799]

As a Physical Therapist for 20 years I’ve worked with so many people with so many different personalities. Pain can also bring out a negative energy from people and so they are not always at their best. I try to remember every day: YOU ARE RESPONSIBLE FOR THE ENERGY YOU BRING TO A ROOM. I can do my part every day to lift a room and remember that their energy is their own and not let it affect me.

[@chickpea20101]

You are so helpful to us who are trying to finds ways to get our foot in the door in a professional way and with as much knowledge as possible. I was actually looking at the Camera Ready site today and found no way for me to get the pro card, reducing my chances to start a pro kit with products I have come to love (or at least unable to buy all I want at once)! I hope changes are made in order for aspiring MUA to be included in the opportunity! Thank you for your videos!! Ina

[@AngieDiB]

Hang in there! You will get your pro card!!! For now just buy smartly and look forward to building your kit with your pro card when you get it. And thank you for watching!!!

[@JoleenRose]

I have a picky client this weekend which makes me sooooo nervous but this video definitely help i always watch your videos before a client when i feel uneasy! thank you

[@AngieDiB]

Don't panic!! It's only makeup and it washes off and you can always remove it and do it over!! 🙌🏻

[@EllenEraEva]

I am probably late on the game here but it makes me sooooo glad to actually watch u make a difference in this industry. Since your first video Ive been thinking “why isn’t she teaching at a school?” Ur content is soooo top notch! This last week was kindly invited to get to know a school where I could possibly teach... and girllllll! I get it, ur too generous, too genuine and I am glad ur here! All I wanna say is thank you and keep up the good work, I’m always cheering for you

[@AngieDiB]

Thank you so much Ellen!

[@RufflessT]

you’re such an amazing instructor! I love your channel ❤️❤️❤️❤️

[@mariakamal5581]

I love your channel actually. I haven't seen any other person who is that much helpful about getting into the business of makeup artistry. I'm a starting makeup artist from Egypt and I've learned so much from your videos.

[@SalvaDORKiann]

Communication is key! I completely agree with showing the client the progress that way they feel more comfortable, especially when it comes to the eye look.

[@AngieDiB]

Exactly Nancy!!! 🥂

[@Kitty-gg5vf]

Notification crew!! Love you Angie 😍

[@EducatorKaren]

karen Mejia notifications squad yay

[@AngieDiB]

🙌🏻

[@AngieDiB]

🤗

[@belovedsoul98]

Angie, I am so thankful to you and for all your tips!! I tagged you in a few of my instagram pics of clients that I have had. Hope you have a wonderful day & night!

[@AngieDiB]

Thanks for watching! Let me know where to find you on IG so I can see your work! I can't find your tag notifications 😖

[@feannag.217]

Great video! I feel like the kinder I am, and the more I give the more some clients will take. They'll spend a fortune at a Salon but think for some odd reason or just do not understand that freelance workers should do budget bridal. It gets exhausting explaining costs and when you do some do not seem to care.

[@AngieDiB]

Your rates are your rates, and for every person that complains there is someone out there that will gladly pay. There are always people that will have an issue with pricing and it’s important to remind yourself people do and will value your work.

[@feannag.217]

@@AngieDiB Thanks so much for reply and definitely agree. I make more money lately doing hair and makeup on a higher end client for example (40 th birthday Party, Studio shoot or Gala event) then I do a bridal party of 6 so I have been not doing much bridal lately, but it's saddens me a bit because I truly love it, but cannot afford to accommodate them.

[@PhoebeGavin]

I was hoping you would touch on how to professionally set boundaries or even how to bow out if a client is abusive. I've never had it happen but I've heard horror stories of clients who try to dictate every step of the process or otherwise try to order you around... even folks using foul language. Have you had someone step over the line?

[@AngieDiB]

Hi Phoebe - I have never had anyone act like that towards me. We all deal with difficult clients regularly who want to dictate things, and with these type of clients you quickly realize it is not worth it to battle it out. When you handle yourself professionally, for the most part you receive that respect in return (this has been my experience). There is something else to keep in mind - there are artists out there that can't handle criticism or difficult clients and when you hear the retelling of what happened between them and their client sometimes the story just gets bigger and bigger with each retelling! I have experienced this quite often on set where I have worked a job with another artist when the client has been difficult and what happened on set is not what happens when you hear the retelling of the story - if you understand what I mean? This is not to say people don't experience difficult clients but there may be other things at play including how an artist perceives the situation. If a client is in any way abusive you can address this with your client and leave, you don't owe them anything. If this happens on a set you should immediately stop and speak to a producer or key makeup artist (if you are assisting) and address the situation. If your personal safety is in jeopardy, you leave!

[@janfranklin2114]

Angie great advice for making appointments go smoothly. Offering alternatives and suggestions that you know will work better is key. The bottom line is to get the client to feel comfortable with you and to trust your skills and judgement.

[@AngieDiB]

Cheers to that! 🥂

[@adsp1743]

Your videos are so helpful!!!! You seem such a nice person that I would love to meet you in person. So level headed and breath of fresh air I must say :)

[@AngieDiB]

Thank you!

[@iffaitkhan2847]

I love your videos🙏 so informative and to the point. Please could you do a video about confidence issues/building as a Makeup up artist. x

[@AngieDiB]

Yes I definitely will (maybe next week 🤔) as so many of you are asking me the same question!

[@iffaitkhan2847]

Angie Di Battista thank you. You are a star x

[@Colorbyleah]

Hi Angie! Best videos available--so helpful. You have a wonderful personality, a great deal of knowledge, and your organization of the content makes it easy to digest and enjoyable to watch.

[@AngieDiB]

Thanks Leah!

[@RachelleSpier]

Hey Angie! I have a question about MUA attire, you may have already answered this in a previous video but I can't recall. Do you think it's appropriate for makeup artist to show up to an on location job with absolutely no makeup on? I personally always wear at least a fresh face of makeup because I want to look professional. I've over heard clients discuss this topic and it was interesting. One person said "yes the MUA should wear makeup because they're representing their work and they should look presentable" and the other person said "as long as the makeup they do on my face looks great, I don't care if they have any on." What are your thoughts/opinions?

[@AngieDiB]

Rachelle this is such a good question ( I may steal it for a blog post). I never show up to a job without makeup on. How you guys see me on camera is exactly how I look on set - no matter what time of day or where I am (I change my lipstick up every now and again lol). I'm not the type of person that believes you need a full face of dramatic makeup (even on a good day my makeup is very clean and simple) but I do believe we should do what we need to - to be polished and look well kept and professional. We are our own brand and I want people to see I know what i'm talking about when it comes to makeup! I also work with new people all the time (I don't work for months on set with one production) which is even more reason for me to make sure I look professional. You never know who you are going to meet on set, and if I run into someone that could be important to my career I want to be prepared!!!

[@Faithblessedloved]

My Makeup Guru n guide!

[@AngieDiB]

😘

[@Thegelstudioedit]

This has been super useful! Things you know, but you wonder if anyone else experiences!! x

[@AngieDiB]

Larly - story of my life and exactly one of the reasons I wanted to start this channel!

[@suprgrly]

I'm so happy that you made this video Angie!! I truly appreciate all the effort and passion that you put into your videos. I really needed this one.

[@AngieDiB]

🤗 I'm so happy to hear! I never know if anyone will find this stuff useful and helpful!

[@vng6179]

Yess!! I had this as a suggestion in one of your previous videos! Thanks so much for coming through and answering so many of our questions :)

[@AngieDiB]

🤗 Thank you for watching!

[@colinbaker6688]

I recently did a day of the dead face painting job as a MUA, so totally out of my zone to begin with, and one lady literally CRUSHED me by saying in front of me that she just didn't like it, and no matter what options from my kit I kept trying to correct it with, always checking with her first to make sure she was okay with it, nothing would please her! It simply hurt my spirit as a creative artist and individual! I was left with a crushed spirit and no tip.

[@AngieDiB]

There will always be those types of clients so don't let it get you down, you don't know what is happening in their life on any given day so don't take these things too seriously. Going forward don't take anything personal, i'm sure you will run into many more clients like that who will be just as difficult (maybe worse) it's simply part of our job!

[@lynnmace9664]

thank you! other people commented on questions that I had. one being is a contact used to do makeup for non bridal events ie: prom, New year's etc...

[@AngieDiB]

Hi Lynn! I personally only have a formal contract for bridal. With my other bookings I create a mini contract within the confirmation email I send which includes client contact info, location, number of services, appointment time and rate etc.. I ask them to confirm all of this via email to confirm the booking and once I have that confirmation I am good to go. It gets everything in writing! Hope this helps!

[@ariellasmakeup7709]

Angie Di Battista but what about things that you would include in the bridal contract such as not being liable if they have allergies or if something gets damaged in their house etc?

[@AngieDiB]

If you need to you can add small paragraph about this underneath your signature in the email that indicates your booking policies.

[@ariellasmakeup7709]

Angie Di Battista great idea! thank you so much!

[@lillynapolitano5603]

when i’m around rude clients i star panicking and the looks always go bad the more they start being frustrating 😔 it’s like i can’t vibe with them and i try my hardest to keep my calm and i can’t focus properly on the makeup i definitely need to start work on this in a more healthy way

[@susandonoghue6894]

Lilly, I feel your pain. I need to grow a thicker skin!

[@Harris_home]

This is great news with camera ready cosmetics!! Yay!!! This is why I enjoy your videos. So informative. ❤️

[@AngieDiB]

I'm so excited for everyone so I hope everything with CRC actually works out!

[@Harris_home]

It will

[@jenorey6752]

Thank you Angie for your time !! you made my wednesday SO much better !!

[@AngieDiB]

🤗

[@aidelleg.7376]

New Subie. I am in makeup school and your channel has been very informative and helpful to me. I've watched a few of your videos and I've learned quite a bit and your information has helped me understand things, tips and tricks more. I subscribed from both of my channels. Bright is the other one. Please keep sharing the knowledge. Thank you.

[@AngieDiB]

Thank you Aidelle, glad my content has been helpful. I’m no longer creating content on KZbin, I’ve switched over to self hosting all my content here: www.angiedibbts.com

[@solkystsunglasses]

Lovely video, love listening to all your tips and advice. Its a really nice refresher :)

[@phoebefraser8336]

Another INCREDIBLE video!!! Thank you Angie! Ps. I've just started in my own makeup studio within a busy hair salon in Sydney, and soooo much of your information has helped me so much! xx

[@AngieDiB]

Phoebe! Congrats on your own studio!!!! That is amazing - i'm jealous LOL 👏🏻🥂

[@farihasandeelo9163]

All of your videos are very informative and extremely helpful! You are doing a great job, keep up the good work!!!❤️

[@AngieDiB]

Thanks so much!

[@Renicruz]

You are such a good educator xx

[@morganpollnow9478]

as usual, you upload a video right when I need it!!! 💜💜💜

[@AngieDiB]

YAY!!!!!! 😘

[@Fizzah1]

I have seen two types of Makeup Artists in my country, those who are really passionate about applying makeup on a face other than their own and those who are doing this job only because they don't have any other choice and opening a tiny salon in the corner of a street is what's left for them (and it even shows in their work how careless and half-hearted it is). I don't know about the second type but I know those who are really passionate about this work have come to a point where EVERY face appears beautiful to them, even if that person is super self conscious and not at all comfortable in their skin. I know doing other people's faces have made me realize how unique and pretty each face and every complexion is!

[@Fizzah1]

And I always find myself telling them how pretty their eyes are or how gorgeous their skin looks even without foundation and to be honest it's all true LOL

[@AngieDiB]

This is so true! And you are so right - the best part of our job is working with so many new and different people.

[@EducatorKaren]

Thanks for the awesome video Angie! You should get a P.O box so we can send you fan mail and thank you cards!

[@AngieDiB]

OMG that would be so fun! Do people actually do that? I have to get one for a completely unrelated reason so i'll let everyone know once I have one!

[@EducatorKaren]

Angie Di Battista yeah! Lots of youtubers always have their PO box info in the description box so that their viewers can send them stuff in a safe way

[@starryreader]

Hi Angie! I love your videos! I was wondering if you could please do a video on MUA etiquette while doing a client's makeup. I was wondering if you should be quiet and work or if you can talk casually to a client. I don't want to rude or come off as withdrawn or antisocial, but I don't want to be overly talkative and get on my client's nerves. Thanks for doing these videos! You've taught me so much! Please keep making them!

[@AngieDiB]

Hi Olivia! I will definitely! You should absolutely converse with your client but you are right don't go overboard because you might slow yourself down! The more experience you have the more you will be able to read what your clients need to feel comfortable. Some won't want to talk to you and you will have others that won't sit still and chat your ear off. It's all about finding balance!!!

[@starryreader]

Angie Di Battista Thanks, Angie! 😊

[@jacquelineg8888]

I loveee your videos!!!!!! 💕 you explain things so well which i really appreciate. Thank you 😊😊

[@AngieDiB]

Thank you for watching!

[@TheVictoryyyy]

You are so amazing! Im so glad I found your chanel :) im starting as a makeup artist this is really helpfull.. keep it up xxx

[@abbymanuel4046]

Hi Angie! Very helpful video. One thing I've noticed is that some clients will insist that I use some of their products. For me, a big part of ensuring that a makeup application goes smoothly is familiarity with products. I may not know the best technique to apply their foundation, their moisturizer may not look nice under makeup, their eyeshadows may have a lot of fallout that I'm not expecting, etc. I am perfectly fine trying these things out during a bridal trial so I can learn how to work with certain products I may not be familiar with, but for a normal makeup application, how would you deal with this? I am perfectly fine using lip products or mascaras they may bring, but it gets a little tricky for me with foundation, skin prep, powder, and eyeshadows. I have also had clients show up with makeup already on and say to me "I'm in a hurry, can you just apply the makeup over top?" This drives me insane because I know the outcome will not be up to my standards. How can I deal with this in a professional manner? Thank you!

[@AngieDiB]

For my personal clients I usually just do what they ask (the clients that insist usually can’t give up control and I’m not the one to help them work through that when I need to get the job done, or they’ve had bad past experiences which is understandable ) I use what they are comfortable with because at the end of the day we work in customer service and my rate is still the same! When I am on set for commercials, campaigns, etc. I have enough experience and familiarity with products that if it helps me do my job faster, keeps them happy, and will look fine on camera I’ll use something of theirs. If it won’t I just tell them I can’t use it.

[@lynsay3335]

Another awesome video Angie! Thank you 💖

[@AngieDiB]

Thanks Lynsay!

[@JessicaLou15]

I would love to see a scenario specific video. Great video! So helpful

[@AngieDiB]

Hey Jessica!! If you can hang in there I will be producing content like this soon! I just want to make sure I do a good job of whatever I am putting out to you guys, but without saying too much - those videos are coming!!!!!

[@JessicaLou15]

Angie Di Battista Sounds great! You always have great content 💕

[@thevictorianghost9516]

I needed this tonight! ❤️

[@Mylifeaskells]

Thank you for making this video. I really needed this ❤️

[@AngieDiB]

❤️

[@dessyvalcheva]

Super useful. Again you are on point Angie. Thanks. Kisses.

[@AngieDiB]

Hi Dessy!!! Thank you!

[@dinafathallah172]

Angie thank you SO much for this video ❤️❤️

[@AngieDiB]

Thanks for watching Dina!!!

[@elyseredwine233]

Yes girl!! You help me so much!!

[@AngieDiB]

Hi Elyse!!! I'm so happy to hear that!

[@lynnmace9664]

thank you!!! Btw, your videos are great and you are beautiful!!

[@AngieDiB]

Thank you so much! I'll tell my parents they did a good job at making me LOL 🤗

[@Selsmittenxo]

Could you please do a video talking about the same topic, but for problematic photographers? Like not getting the photos you worked on.

[@AngieDiB]

Hi Selina!!!! Another great request! Yes I will cover that when I get into talking about all the unglamorous stuff that happens to us as MUA's.

[@Favourites1988]

I had a client last night who accused me of giving her cold sores. I used a brand new foundation (she complained my shades weren’t suitable) and a disposable brush. I was previously a dental assistant and am fully aware of cross infection. She will not stop harassing me. I informed her that I bought new products for the entire face for her specifically and she is just not understanding that I adhered to her requests prior to her makeup. I am just feeling completely lost and lacking confidence due to her demands and accusations. I provided her invoices of the new products and she is still insisting I did this to her. I’m so like 😭

[@AngieDiB]

Clients like this are everywhere and this will not be your first or last difficult client. You shouldn’t let this discourage you. You may want to include a clause in your booking policies to indicate that you are not liable if this type of thing occurs (if you haven’t already).

[@Favourites1988]

Angie Di Battista thank you so very much for your reply. As you might see I like everyone of your videos lol. You’re a wonderful source and excellent at your videos! I do inform clients prior to booking that if they have open cuts/sores/skin issues to inform me. She has just been incredibly difficult to deal with.

[@nimraghani4223]

hi angie, love your videos and I wanted to know whether you could do a video focused on the financial side(e.g taxes etc) of being a makeup artist.

[@AngieDiB]

Hi Nimra! That is something I would love to do but it is going to be so different and unique for everyone depending on where you live and what type of jobs you are working - not to mention what is legally required differs from place to place so I don't think it will be something I would be able to cover.

[@anna.rose.artistry]

Such a good video! I had an editorial client where the photographer was working within a particular time frame, but the model would NOT get off Instagram. I told her several times to keep her eyes closed, because when she would open them, the product that I was using just about her eye crease would transfer to her eyelid. I had to go back and fix everything twice. I finally just super lightly was like, “Girl, if you don’t put that phone down, this is gonna take 5 hours 😉 Would you mind keeping your eyes closed so I can set this? Then by all means, you can get back on your phone!” She was like, “Oh shoot, sorry! 😜” We kept it light and everything worked out! Do you have any tips for those clients that can’t get off their phone?

[@AngieDiB]

Most of the time I don’t have time to wait so I address it with them right away! Sounds like you handled it well!!

[@anna.rose.artistry]

Thank you! Do you just kindly ask them to put their phone down? Or do you have other verbiage you find to be better?

[@AngieDiB]

​@@anna.rose.artistry It would depend on the situation.

[@Lashlove16]

I wanted to get your thoughts My sister was getting married and her makeup / hair person was unable to do me and my mom make up . She could only do my sister for the wedding . A Hair stylist ( we have many mutual friends) that I recently went To for a Brazilian blowout, i texted her if she knew anyone that did Pakistani bridal party make up . She said she did but did not have any photos . Her personal make up always looks great .I texted that I want more natural make up . I needed a blow out for my hair and full make up on the natural style . My mom's make up only natural style as well but toned down even more . I asked what time I needed to come in as I had to leave no later then 12pm. She said 10am ( this was scheduled weeks in advance) So we showed up a few min before 10am . She finished me by 12pm . I asked her to just do a little make up on my mom and we needed to leave asap. She did not finish till 1pm and that made us super late for family pics . My make up was soooo heavy . My moms make up was sooo heavy . We both looked like drag queens . I had brought my own base and lipstick that matched perfectly . She insisted on using her lip color that was way too dark . I ended up driving and Changing the lip color .my base was not great that she used . The day before my sisters make up artist used my base to do my make up for henna event as she even thought it was better than all that she had in her kit .she was done my hair and make up and my moms make us in less then 90 min What are your thoughts ? I was not happy to rush . My mom even forgot her jewelry. We had to get someone to bring it . I paid her fully with a tip . Also I think make up artists and hair stylist should let clients know how the hair should be washed and any products .. also if they want the eyebrows to be done .

[@AngieDiB]

This appears to me to be just a lack of understanding about what you wanted as the client and maybe some issues with time management on the side of the makeup artist. Artists with experience would be able to manage your request easily, would have been able to accommodate your timeline and would have asked you how they wanted your hair/skin prepped.

[@Lashlove16]

Angie Di Battista it was a horrible experience with rushing and bad make up . I think she just needs to stick as a hair stylist. I don't know why ppl don't respect time. It throws the whole day off

[@candicelorenzo5638]

You are so helpful

[@mehwishsaqibms]

Can you please do a video with detailed bridal make up and show the tips how to do makeup that last all day plz plz plz

[@AngieDiB]

Definitely!

[@mehwishsaqibms]

Angie Di Battista thank you so so much 😘😘😘

[@rogendaRookie]

Where are you Angieeeee? Hope to see new videos of yours soon. ☺️🤍

[@AngieDiB]

All of my videos and content have moved here: www.angiedibbts.com and can be accessed by a subscription to my MUA Community Group. There is new content shared multiple times a week, and I am available for Q&A’s and DM support there as well.

[@shreelaxmi1000]

love you Angie

[@AngieDiB]

🤗

[@tracywright6437]

Thank you so much

[@XioTicaCR]

How much is the correct to charge to a client based if we used only quality makeup and are prepared ( actually goes to a makeup school) ... In my country are to many non loyal competition, so is hard to charge what's is fair

[@AngieDiB]

With pricing you have to research what people are charging in your area with the same experience and price accordingly. Pricing is one of the most challenging things to consider - I have discussed this topic in some of my earlier videos in the Business of Makeup Series.

[@XioTicaCR]

@@AngieDiB thank you darling for taking the time and answer me❤😍 your videos are the best.

[@pamrem8600]

Any tips for a mature client like the mother of the bride/groom that wants a dark smoky eye? I get this just about every wedding.

[@AngieDiB]

Hi Pamela! I'll share something with you - I love doing a smokey eye on mature clients. I definitely want to do a video on this because it can be gorgeous on a mature client. The trick that usually works for me is to keep the smokiness closer to the lash line and balance it with a full lash - the result is a look that is dramatic enough for my client and it keeps them from looking like a panda 🐼 I'm totally all for it when it is done this way (and with matte shadow).

[@pamrem8600]

Angie Di Battista Thanks so much! I do us matte shadows. ☺

[@brownsugar202]

I loveeeee ur videos ❤️❤️❤️

[@AngieDiB]

Thank you! ❤️

[@ShawolOT5]

Hey, Angie! Do you have any tips for working with clients who want a bold winged liner, but freak out when it's being applied (as in flinching, jumping, etc)? I have several gals who always, always want dramatic wings, but couldn't hold still if they had ten people holding them down.

[@AngieDiB]

Ahhhh yes. For these clients there are a few tricks I use (and you are probably doing this already - but i'll share them with you) Holding the eyelid up while they look down also allows you to add a tiny bit of pressure on to their head so they don't fidget around as much. Sometime I will also stamp the liner on the lash line with an angled brush and then fine tune it with a smaller, thinner eyeliner brush. Also - pre drawing the line with shadow and then going over it with liner sometimes helps (but it really depends on how much they are freaking out).

[@ShawolOT5]

Angie Di Battista Thanks! Yeah, the best technique I've found so far is to hold the eyelid up a bit. I just wish there was a way to make them more comfortable so they don't freak out--or a magic spell to freeze them in place (lol).

[@AngieDiB]

I know what you mean! 😩

[@cc05jc]

What lip are you wearing?! It looks so niceee

[@AngieDiB]

I can't remember this was so long ago!

[@hannahbjr]

I have what is probably a stupid question. I have been doing freelance work part time for a few years sporadically, maybe one or two weekends a month. I’ve been looking into doing this more often and “professionalizing” my services. Do I need to have a business license to work as a freelance makeup artist? I have researched this and I can’t find any answers. TIA.

[@AngieDiB]

It depends on where you live. In Toronto I need a registered business number if I earn over a certain amount annually in order to pay my taxes. This is also how I am able to write off expenses etc. I also have clients that require their freelancers to have a registered business number in order to be employed. I have no idea how it works anywhere else. I'm not sure where you are from but you would either need to speak to other professionals in your area to get a better understanding of how registration for small businesses works or look up what the legislation is for operating a small business.

[@hannahbjr]

Angie Di Battista I live in Tennessee. Thanks so much for responding. That helps a lot. 👍🏼

[@ijustlovepuppies]

What if a client sends you a photo of the makeup they want then you do it and they say they don't like it Or they ask you to use specific products then complain that they don't look good?

[@AngieDiB]

You can’t please everyone!

[@galajahnvi99]

Hey angie love love love ur videos! I need your advice! I have recently started freelancing and I am not yet feeling confident about my work plz give me ur advice/suggestions on how to deal with it and how can I grow and improve upon?

[@AngieDiB]

Practice, practice and PRACTICE!!!! Confidence comes from experience - the more makeup you do, the better you will become and your confidence will improve! This is the only way!!! So keep doing what your are doing 🤗

[@cristinateacu9429]

How you deal with a client who write you after 4 days from the makeup application(she liked the makeup then) and tell you to change your career because the makeup I did on her looked horrible and lasted only one hour. When I had dozens of clients who even kept their makeup on over 24 hours and it was still going strong.

[@AngieDiB]

Unless she is asking for a refund (which is up to you to provide her with or not) you don’t really owe this person anything (including a response). This type of client will always be around in one form or another throughout your career and I personally don’t really get myself worked up over this kind of thing.

[@cristinateacu9429]

@@AngieDiB Thank you so much for your words❤ I appreciate you so much and I want to say you made my day better 🥰

[@maharamarie]

I'm a day late but happy that's because I got a new job lol

[@AngieDiB]

HAHAHAH Hi Ainsley!!!! Congrats on your new job 👏🏻

[@941marissa]

🙌🏼🙌🏼🙌🏼🙌🏼

[@AngieDiB]

👋🏻

[@thalivargas9717]

So do u get the pro makeup artist discounts on makeup?

[@AngieDiB]

Yes

[@lynnmace9664]

Do you have a video on contracts? Does one make their own?

[@AngieDiB]

Hi Lynn! I've got one here: kzbin.info/www/bejne/aZ_dfol6opiMi6M you can make your own but I would recommend have a lawyer review whatever you are using!

[@sophiewilliams6908]

Is it the make up artists job to pluck eyebrows too?

[@AngieDiB]

We are definitely not aestheticians but there times when you may have to pluck a few hairs (but not shape) there is a huge hygiene issue with this because you can draw blood when plucking so your tweezers will have to be sterilized and not used on anyone else. I prefer not to tweeze at all unless absolutely necessary.

[@cynthiasstylemua9822]

Question:what are topics you talk to your clients about during your appointments and what are some you avoid. 😁 💜 I bet that would be a good video for your series. The appointments can run longer some times and what do you do with the time "dead air"? When you are a new MUA I think people could run into trouble in these situations. What are good topics? Which do you avoid always? Thanks! 💝

[@AngieDiB]

I really focus my appointments on my clients and ask them about themselves, their relationship with makeup, experiences they’ve had in the past with makeup applications, their interests, etc. - things that will help me figure out their preferences while I am working so I can give them a look they are going to be happy and comfortable with. Anything that gets them talking about themselves will usually help fill the dead air. I avoid religion and politics (lol) and since timing is so important it’s really important to work on just saying when the appointment time is up (or getting close to being over) and taking control of the schedule.

[@cynthiasstylemua9822]

@@AngieDiB What if it is their first pro makeup application? That could take up maybe 10-15 min. 😁 💜 Do you just ask them about their interests, Makeup likes, trends they follow, etc.. Basically, stay away from personal things. 😁 That's been my experience.

[@AngieDiB]

It would really depend on the situation and who my client is. There isn't really a formula, I just go with the flow, read the room, and try to make them comfortable as fast as possible. With most makeup applications I don't have 10-15 minutes to talk it out (I usually have about 3-5 minutes) so I have to work and talk at the same time and get to the bottom of their likes and dislikes quickly. If they can't tell me what kind of makeup they like, I ask them what their dislikes are and try to solve the puzzle that way.

[@colors4u682]

Do you have clients who want makeup application lessons?

[@AngieDiB]

Yes I do!