Debbie Boone, CVPM - Using Hospitality Skills in Veterinary Medicine - Episode 216

Veterinary practices encounter client conflicts and negativity. To enhance workplace culture, effective communication and hospitality training is key. This week, Shawn Wilkie and Dr. Ivan Zak discuss with Debbie Boone, CVPM the advantages of employing hospitality skills in veterinary medicine.
"Hospitality in Healthcare" by Debbie Boone - amzn.to/3O1jZwr
Debbie Boone recommends the book "Crucial Conversations" - amzn.to/3KWR9fY
👉 Mentioned in This Episode:
- Importance of Hospitality Skills in Veterinary Practice
- Challenges in Veterinary Communication
- Utilizing Skills from Other Industries
Our website: www.veterinaryinnovationpodca...
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