DHL "Lost" My AirTag Parcel (but I knew where it was)

[@sleep_sport]

DHL delivered my engagement ring to the wrong house and never got it back for me. Luckily, the kind soul at that wrong house brought it to my front door a few days later!

[@rzu1474]

When Babushka delivery is better then DHL

[@turntsnaco824]

Plot twist: the kind soul was his fiancée.

[@jasonups5386]

Well if you insured the ring then it would be ok. If not, that’s your fault. Always insure packages. Was it a family ring?

[@andym7165]

@@somehomlessman6570 the package has the name and address of the person who bought it lmao bruh …

[@chimbyyy]

Ahh yes because the postal system just ships shit willy nilly in every direction with no address 😂

[@HeronWolf]

The fact that the only straightforward DHL agent you spoke to was from North Korea is kinda funny

[@adarshchoudhary1900]

Lol, this should be the top comment

[@davecrupel2817]

I didn't think there were any DHL people or infrastructure in NK

[@irgendeintyp]

They probably don’t have anything else to do

[@Earthboundmike]

@@blazesparkz4893 /s means sarcasm

[@ploppyjr2373]

@@blazesparkz4893 not very bright are you

[@americankid7782]

I love how NK DHL has a better customer response time than German DHL

[@stormnr2]

DHL - Dauert Halt Länger

[@MrShadow1617]

@@stormnr2 DHL - Die Halbe Lieferung

[@edoyt4045]

Probably because it's the only mail they received in months

[@Razzlion]

@@edoyt4045 yeah was about to comment the same.. NK DHL has most likely been living like its a zombie apocalypse for years. Not seen a single living person other than their coworkers.

[@Megalomaniakaal]

Less customers, smaller queue.

[@Numbnuts007]

I think it is pretty hilarious that Apple actually decided to participate and send to you the thing back along with a little letter of acknowledgment saying hey, we see you.

[@DubsBrown]

Good advertising for them

[@DonCori8]

I think this was a planned promotion, there's no they're even opening some random letter, not mentioning spending money for sent back. This is an obvious paid apple airtag promotion.

[@javiersaneiro6412]

@@DonCori8 I think AirTags beep if they are separate from the iPhone they are connected, so they can't be used to stalk people, which means once this letter enters an Apple facility, it will be nothing but random. A random letter doesn't bleep when moving. Also, given that Apple are the ones who made this product and know how it works, it could be feasible for them to notice that a bleeping letter contains an AirTag inside.

[@Stefan863]

I like how this started with an investigation on the capabilities of Airtags and ended up as a comprehensive investigation how DHL handles parcels.

[@bartlett2335]

I just don’t understand why he acts so incredulous that his package to… *checks notes* North Korea… might not be as simple as sending some chocolates to Utrecht… I guess it’s that feminine habit of pretending to be an imbecile because it’s cute lol. Comes across like he’s delusional, “DURRR DHL why you didn’t send my package to a closed country durrrrr so wEiRd” lol

[@EvidentlyThinking]

@@bartlett2335 Sweetheart, you sound really pretentious.

[@ShinnosukeTokuda1684]

@@bartlett2335 but he didn't know it was closed country. DHL website showed it as an active destination. lol

[@bartlett2335]

@@EvidentlyThinking okay lady

[@bartlett2335]

@@ShinnosukeTokuda1684 ...North Korea? first day on planet earth?

[@farmertyler8087]

Kinda crazy the North Korean customer service people were the most cooperative and willing to provide legitimate information

[@leesmith3346]

Probably too terrified not to.

[@vargue]

@@donochetti2177 it's not the common folk most people have a problem with, it's the government

[@andyrandy0815]

😅👍❤️

[@Lauren_Cat]

@@donochetti2177 Looks like you don't know what's going on with a North Korea. The civilians are extremely kind but the government is shit

[@Upioti]

Because if they don't they die

[@CarthagoMike]

That moment when DHL in North Korea is more reliable than DHL in Germany.

[@HWOMJAW]

DHL in North Korea has one manager and 6 local employees. I think the organisation in Germany is a bit bigger :D

[@snooks5607]

yea clear difference between big and small business. corporate drones don't give a crap

[@greenwavemonster]

Well he wrote it, no flights to NK... i wonder what these DHL employees do all day with nothing to deliver ahah

[@divinfLLC]

@@greenwavemonster thats so tru!!! North Korea is taking covid19 super serious too haha

[@maggyy_]

@@divinfLLC no they just take it as an excuse for more authoritarian measures and repressive laws

[@crimson_auror]

I fully believe shipping companies don’t even look for lost packages. I’ve had USPS lose so many packages and they always begin a “search” but to this day have never found any of them. They probably just wait until the proper amount of time has passed and they’re like “sorry we couldn’t find it” which is super frustrating.

[@lym3204]

You can do the "search" yourself by checking the tracking details. I think the only time they will do a real search is if it gets misdelivered. If the geolocation of the actual delivery is different from the address they may question the mailman and have him retrieve the parcel if he has an idea of where he might have misdelivered it to.

[@music4life2363]

@@lym3204 they won't investigate even when it's misdelivered, when they lost one of my packages (said it had been delivered but i never recieve) they were like idk 🤷‍♂️ we'll let you know if someone brings it in.

[@PrebleStreetRecords]

I’m a gunsmith, and it’s always really fun when UPS/FedEx “loses” a package, and I tell customer service “I’ll need your number to pass on to my local BATFE field office to begin investigation of a lost/stolen firearm.” They tend to “find” it really quick after that.

[@wsrtwetr]

Nah they just steal it. Consider some of the passive aggressive customer service responds in the comments. The staff just steal it and no one cares to look for it because it's part of 'doing business'.

[@evan.5967]

except amazon. amazon is surprisingly good at fulfilment and responding to issues like not receiving your package

[@atlogik8910]

It’s quite ironic that the customer service from North Korea was the best out of all of your interactions with DHL

[@austinanthony4016]

Only because they needed another satisfactory customer service call to get their only food that day.

[@The1969Vintage]

They probably have the lightest workload.

[@allwellbud]

Absolutely what I thought lol

[@YouSurfin]

That's because they don't have any work there. So they have time to reply. Duh.

[@shadycatz85]

@Quentin Styger no, he contacted nk dhl if you rewatch

[@snowcat9308]

Shoutout to Michael for being a real one and returning the airtag.

[@OffWalrusCargo]

Michael probably gets 2 a day and knows people love watching the technology work

[@firestorm8471]

If I find one on ANYTHING in my possession,, I will destroy it.. I do not like being SPIED ON..

[@kali6651]

@@firestorm8471 Nobody cares.

[@Naytexo]

@@firestorm8471 I’m in your walls.

[@firestorm8471]

Yeah,, you replied so you care 💋

[@frostech3149]

Don't you hate it when you're trying to send AirTags to North Korea but DHL is trying to keep you from being on NK's hit list?

[@spacegoldfish40]

@Shirubeon just like if your airtag made it to NK

[@Ok-lu8gx]

ok

[@pranavkarthikeyan783]

@@spacegoldfish40 tru

[@MegaLag]

Hahaha nice one

[@THEPINEVLOGS]

If the airtag had reached its destination,he would’ve been abducted by the NK officials and then shipped to his airtag’s location where a bunch of NK officials would greeet him before sending him to their version of the gulag.

[@FrostyFrostySnow]

Gotta give props to Apple for being good sports and DHL North Korea for providing the quickest and most straight forward response of all the DHL contacts

[@kiliesmom]

I respect that Apple didn't try to lie and say that Tim wrote him back directly.

[@Pwh5476]

Why? What ceo responds to mail from randoms

[@shaxxs]

@@Pwh5476 Some companies pretend the CEO or someone important wrote the letter themselves, when in reality is one of their many assistants that wrote the letter

[@fabianthoene]

@@Pwh5476 Gabe Newell from Valve does it frequently!

[@Imm23743]

I know that CEOs have sent messages with their sig in reply to a child’s letter. I’d call that a white lie honestly.

[@lnz971]

@@fabianthoene and you believe that lol, that’s cute

[@carmineg]

DHL: Your package has been delivered. Narrator: It was not delivered.

[@liquidcat3897]

Thanks

[@BreadCatMarcus]

*cue Arrested Development opening

[@minamihasaki4325]

What is this a reference to?

[@placebo2361]

Heard the narrator in morgan freeman

[@kr-geats1043]

@@minamihasaki4325maybe to "Jane the virgin" ?

[@firedragonkelvin]

In Singapore, DHL is commonly known as "Delivery Halfway Lost" :')

[@Vanady_]

I choke on water reading this

[@Y10HK29]

Weird, I thought it was Dua Hari Lambat

[@Opa_Andre]

Greetings from Germany: You definitely made my day with your statement. Never heard or read it before. ROFLMAO, love it. 👍

[@D3NM0NT3UR]

That's golden

[@Centzaurion]

@ALAN CHOW HO HAN Moe its the same in indonesian

[@nickmaclachlan5178]

It drives me absolutely insane trying to find contact details on websites etc. There is absolutely no doubt that large companies make it near on impossible for the public to get hold of any useful contact data. Modern customer service is an absolute joke........

[@Snaakie83]

'in the USA '... Over here in Europe they're obliged to be accessible.

[@nickmaclachlan5178]

@@Snaakie83 I live in the UK, shall we just blame it on Brexshit?

[@Snaakie83]

@@nickmaclachlan5178 ofcourse, I should've checked the user name 😉 I was thinking about this later, pretty sure many companies make it more difficult to reach out here in the EU as well. But they certainly need to be accessible fully...can't imagine the UK has changed that much. It just makes sense

[@nickmaclachlan5178]

@@Snaakie83 I'll give you an example. Major Car hire companies (especially, but not limited to, Hertz), and specifically getting in touch with particular branches. You can find a local telephone number for every branch here in the UK, but if you ring it, you are transferred to central booking, where you will spend at least half an hour on hold and eventually get nowhere. I used to have a lot of hire cars for work and getting hold of a human was impossible. Even if they phoned you, the number that came up on your phone wouldn't even connect if you called it back.

[@flyingisland7583]

@@Snaakie83 Nah This is not a written rule, It depends on the company. I have already had several difficulties in contacting certain companies here in France and I am talking about French and foreign companies. An example try to join Instagram 💀 This is why I love Apple’s customer service

[@laapapapa6388]

When DHL's North Korea's customer service is more responsive and helpful than Germany's...

[@saulamadorramirez194]

Well, I don't think DHL in North Korea receives a lot of requests

[@Yliane_Dragmire]

@@saulamadorramirez194 indeed

[@AHulst]

I actually don't find it that surprising. North Korea puts a lot of pressure on its citizens to work hard, especially those who work with international customers. The government takes North Korea's image very seriously, and they probably monitor the emails of international companies.

[@ArtStoneUS]

Using "asap" suggests the North Korean customer service person is quite familiar with English, not just using Google Translate

[@timhartherz5652]

Customer service isn't really a thing here, emplyoing a bunch of people for the sole purpose of speaking to your customers is probably the first thing which gets cut in many companies, since labour cost it the biggest liability for many operations. At least we don't shoot employees for not working hard enough, or pay them to a degree which hardly qualify as tips. Every system has its ups and downs.

[@lennylapdance]

publicly tagging DHL on twitter is honestly the only way to get them to acknowledge your existence, in my experience

[@kingkane]

Exactly like KZbin support, hmm🤔

[@DrScott666]

I ordered car parts express from DHL recently... I tracked the delivery to my closest major city airport and it just stopped! Awful customer service!!! After a being over a week late and several emails later it had the wrong address and ONLY needed an update... NEVER AGAIN DHL!!! UPS or FedEx!

[@tharealestinhurr]

Fuck that noise

[@bradydobson5970]

@@kingkane you watch optimus?

[@d_ruggs]

thats the new way to call customer support in 2022.

[@Imambersworld]

That’s so cool that Apple actually decided to give you a letter, granted it’s not Tim Cook but still.

[@youtubecensorpolice9112]

It's free publicity for their own product, so I imagine they were more than happy to send back a letter which he could then show on KZbin to further improve their own image.

[@felizmentearmy7040]

​@@youtubecensorpolice9112 True, but still cool though. A lot of companies just throw away parcels and letters without even opening them, I think. However this one made its way to "Office of the CEO".. It's free publicity but still a cool and smart move on their end + entertainment for us

[@paulstejskal]

Plus the package was wrapped nicely, which shows they didn’t just throw it together. Definitely top class of Apple.

[@goat6383]

@@youtubecensorpolice9112 bla bla bla

[@realtimestatic]

@@paulstejskal yeah they probably did this because they knew this was gonna be on youtube

[@Wulfenburg]

As a guy who works for a similar shipping company, you have to remember we're all just regular humans... which means some of the people who work there are going to be absolute morons lmao.

[@TheChristianNomad]

I have come to the belief that the only people who work for shipping companies are just bad people. It can't be an accident that every single person is bad at their job and makes mistakes 100% of the time, unless they are trying.

[@lunchbox1553]

@@TheChristianNomad If a company doesn't keep their employees in check, those people will always find an excuse to slack off. It's not that they're bad at their job, it's just that their work is likely super boring and repetitive, and it's simply a matter of burn out.

[@HolowatyVlogs]

Apple had to reply, this is probably the best advertisement for AirTags!

[@Korr_o]

For sure, before I didn't really know what the AirTags are capable of, but DAMN this is very useful. I feel like there's a huge potential for them as (relatively) cheap accurate trackers of high-value parcels.

[@shijinmohammed448]

But still, for them to know that it was an airtag, they cared to atleast open it up

[@triparadox.c]

@@shijinmohammed448 and repackage them

[@Mathewwoods178]

@@triparadox.c and sent it fedex and not dhl

[@triparadox.c]

@@Mathewwoods178 Apple's got standard

[@l_szabi]

dhl: we started an investigation Johnatan: really? dhl: nah, we don't really care

[@Dakuu75]

"But, here's a coupon for your troubles." "this coupon is expired... and ripped... and for a restaurant that closed 4 years ago... and-" "NEXT!"

[@TanjoGalbi]

Just like DHL with the package, you sent the h in Jonathan to the wrong location! 😏

[@thehotdogman9317]

Sorry, this is the 42nd request we got this week for an investigation, and you know... We can't do all of them, so yeah... Sorry about that. Can I help the next person in line?

[@armchairgeneralissimo]

The only thing they're investigating is how much money it would take to make him go away.

[@jjjannes]

The Investigation works by searching their list of items with unknown addresses. If a packet has an unknown adress it is send to Wuppertal to open the packet. If the address is still unknown it stands there for a few month, then it's auctioned of. If you ask them to research the packet, they will look just at the packets they have in storage.

[@th3thrilld3m0n]

I'm willing to bet SpaceX didn't like the shipment when it was screened at their HQ. Since the company works with restricted materials and for the DoD, they have to be very strict on what goes into and out of their facilities. I wonder if shipping to Tesla would have been easier.

[@dyna6448]

Probably tesla would be better

[@builderbbob]

Agree…

[@hautehussey]

Especially considering it was probably beeping the whole time!

[@MegaLag]

Haha yeah maybe! Should have sent it to the Boring company 😂

[@builderbbob]

@@MegaLag yoooo

[@RESIST_DIGITAL_ID_UK]

I’m actually very surprised that Apple at least acknowledged the air tag project without just throwing it straight into the trash and spending a little bit of their time to write a letter. Very classy. They get my respect for that.

[@brutalmask]

IKR!

[@Saktoth]

It's just free advertising for them.

[@roberto2568]

youtube channel with 230K subscribers ... dont be naive

[@sfdntk]

@@Saktoth Yeah I'm sure that Apple, the biggest company on the planet, desperately needs marketing help from a KZbin channel with a few hundred thousand subs.

[@dominikaksiazek7177]

@@sfdntk they don't need it desperately but this video has more than 5 million views. They've still benefited from it.

[@jezzmaninjapan]

The irony is that the message from North Korea seemed like the only one that could've been typed out by an actual human.

[@yeahnoway111]

The Apple letter too. It wasnt just a generic "sorry Tim Apple is very busy"

[@VictorTheLegend]

North Korea were way more efficient than Germany in replying this guy. Go figures.

[@muscleman125]

@@VictorTheLegend that was probably the first time that guy had to actually respond to customer emails in weeks

[@maggiejetson7904]

They were all handled by spies, not low wage delivery guys.

[@YouSurfin]

That's because they don't have any work there. So they have time to reply. Duh.

[@nootums]

Imagine the DHL division of DPRK being more competent than the one in Germany Great video! Really enjoyed it.

That's what I was thinking too 😂

[@Ploplox]

They probably don't get much activity mind, bet they were thrilled to have something to do!

[@MegaLag]

This was literally the case haha. Unbelievable! Customer service was x10 better too!

[@_aland]

@@MegaLag DHL customer service in Germany is a complete disgrace, even if you talk to them in German.

[@brickman409]

@@Ploplox ikr, I was gonna say, they probably don't get too many emails lol

[@imgeffrey]

"Do their departments not communicate with each other?" As having lived for 8 years in Germany I can tell you one thing: Communication between departments doesn't exist.

[@jgr_lilli_]

Having lived in Germany for almost 24 years, I can second this. Also, the "package search" is just a giant sham.

[@victorselve8349]

To ensure communication it is best to get all the information from person A and bring it to person B yourself. Only to then get told that it's the wrong information and the wrong person

[@XantheFIN]

@@zentibel See those smoke signals? Thats DHL trying communicate long distances.

[@skachor]

Germany did manage to lose a battle against nobody during WWII because of this. You'd think they'd have learnt their lesson.

[@matpk]

@@XantheFIN Compare 1930s Nazi Germany Vs 2020s Communist Chinazi in your next video project!!

[@PiotrstrashcanŚmietnikPiotra]

That was brilliant to watch! I used to work in logistics and I saw parcels being lost on a daily basis. The most brilliant one was a parcel being sent from one European country to another one - parcel was lost, it came back some 2 months later having visited two more continents lol That would be brilliant to watch had this been tracked by air tags!

[@Vessekx]

“…the letter, let’s see what they sent to me…” “Dear MegaLag, please stop sending us air tags. We have plenty of them.”

[@wflores9711]

lol

[@snackpackgaming8290]

Ccccccaarrf FF F F r try fff

[@katsuover]

@@snackpackgaming8290 r/ihadastroke

[@cop9743]

Elon musk doesn't like apple I think that's why he sent it to the middle of nowhere While apple they just said "don't send us you're airtag we have lots of them,enjoy you're airtag

[@chrismerson3581]

When in the industry, DHL was known as Drop it, Hide it, Lose it. Doesn’t appear anything has changed.

[@rorschacht8478]

DHL is by far the most efficient and service oriented shipping company I have ever dealt with. I deal with a lot of import and resales from UK, China and some from the US. I have tried all the providers in existence and DHL is by far the best without a doubt. Just my personal experience. Idk how they do for personal shipments and single individuals tho.

[@ky8920]

@@rorschacht8478 ups express saver is the best

[@TalesOfWar]

@@rorschacht8478 DPD has been the absolute best in my personal experience. DHL is mixed. Their tracking system is far more convoluted and tedious than it needs to be.

[@spaghettigum]

@@RandomUser2401 obviously the package dosent go directly to nk but it wount go to sk either it would arrive either in russia and china first then north korea

[@d4rksonic474]

Personally, DHL is the only accurate parcel service. UPS tosses my shit around, Amazon is sometimes doing weird stuff with my shit as well.

[@SilverDriverter]

I live in germany so almost everything comes with DHL. It is very frustrating. "You weren't home, pick up your package in location X" We were both home, the doorbell works. They probably drove past..

[@simplywonderful449]

Yes, we've had situations where we've WATCHED THE YELLOW DHL TRUCK PASS BY AND THE DRIVER STOP IN FRONT OF THE HOUSE, AND LOOK AT THE ADDRESS BUT NOT COME IN. As I mentioned earlier, DHL is scum, and once they've got your money, all they care about is getting MORE money from you! It's no wonder they're hardly seen in the U.S. now.

[@pinkbono]

Same here in Poland, DHL is a disaster.

[@sihocolus]

Same. I live in Berlin, and on a Very lively, large street where you can easily Reach my Apartment but since 2020 since the 4th shipment with DHL EVERY SINGLE TIME they didn't sent any packages to my Home. From Amazon to Ebay, from large Boxes (like a PC Motherboard or Shoes) to Mini Boxes (for example Microsoft Wireless Stick for Xbox controllers) no matter what, DHL is completely useless and sends them to a Paket Shop. Especially The wireless Adapter I mentioned before, they send the goddamn stick to a Paket Shop somewhere in far east Berlin (I live mid city) so it took me 2 Hours get there and back just to receive my dumb stick. For real: every Shipment (primary on amazon for example) that I get via DHL I will cancel my Order when it get send again to a Paket shop. I even send a message to the Marketplace seller to use a Alternate than DHL.

[@urbanlarsson8252]

It's probably the same with most other companies. If the delivery guy are late on his route he will call it a day and write off the remaining packages with the reason that no one was home. An elderly couple that didn't have a car payed extra to have a table or chair delivered to home by PostNord but they never turned up and the couple received a letter that they where not at home and can pick up the package at the post office.

[@pinkbono]

@@urbanlarsson8252 never had any problem with the concurrence, it's really a DHL thing in Poland, their customer service is mediocre, at best.

[@altenberg-greifenstein]

Just recently I went to the post office to post a parcel, and in front of it, a man was loading parcels into his post office truck. There was a strong wind and one was blown rolling away. He ran after it and stepped onto it, full force, fully flattening it in the middle. That was interesting to watch.

[@jasondellicarpini]

I love how Apple’s letter had curved edges, that’s the coolest thing I’ve ever seen 🤣

[@w1zxrd]

The Apple logo was green as well! 🍏

[@riponrip4574]

@S P Is that good?

[@triparadox.c]

@@riponrip4574 It is. Despite how shady their practices on being against self repair, these small unique things really shape their personality as a company.

[@xXkurosenpaiXx]

@S P except for the hideous notch on their flagship phone, yeah bar that

[@Taz6688]

Not really, companies like Apple will buy paper by the bundle or bale, due to continued use even by the best practise it's a lot of waste, some bright spark pipes up and says "rounded corners" in some ideas meeting, they would buy in the "new" paper, I have worked at some companies where changes like this require all old paperwork/designs products to be binned and replaced with the new item, I would hope Apple would not do that, but from my own experience it's what happens.

[@mattyb.5628]

I was really hoping he’d send an email back to DHL saying: “Oh, you lost the parcel? Not to worry, I know exactly where it is. Would you like to see?”

[@e30sdontrun86]

The parcel

[@In3d2y]

@Coneco the parcel

[@mrchristoph5674]

@@In3d2y The parcel

[@xofiji]

@@In3d2y the parcel

[@dustineagan3881]

@@xofiji the parcel

[@AdamIsaacs1]

the most impressive part was getting customer service to email you back within 24 hours

[@gaminginferior7936]

Right

[@fourdoorsmorehoes]

i mean the people at DHL in North Korea are likely just sitting there all day doing almost nothing as no packages are coming in because of the closed border

[@livedandletdie]

It's North Korea, of course they have good customer service, they wouldn't dare not to be. DHL Germany is useless. It could be worse though, there's another Post delivery service in Europe that's worse. The Swedish and Danish joint Postal Service company Postnord, which drives their trucks with the doors open, so that post and letter and packages just randomly disappear... it's a shitty company for real, old people still pay bills here in remote areas via paper, and not only have bills, but also payments gone lost. DHL is just a shitty company, our postal service here in Sweden is so bad that we consider it a joke. I mean UPS is a safer bet to get your parcels wherever.

[@russ819]

kzbin.info/www/bejne/mYrJe3-KZpKJr8U

[@radicalrick9587]

*I ship out a ton of packages. I won't be using DHL that is for sure. Thanks for taking the time to put this together. You may have saved us seasonal online businesses a lot of headaches.*

[@NerdyCatCoffeeee]

what would you use instead?

[@nayannair2351]

Correction on 4:46 , a cargo flight does not necessarily have only 2 pilots. This flight was from German to South Korea, about a 8-10 hour flight. There would be atleast 3 or 4 pilots on board as pilots need rest. Usually after take off, 2 of the pilots go and rest. After a couple of hours, the other 2 go and rest while the pilots who were resting, are in the cockpit flying the plane.

[@CraftorMinecraft]

Also, I think airtags work perfectly fine with flight mode on, so pilots could have turned it on.

[@MegaLag]

Ahhhh very interesting! I guess one of them could also be a loadmaster correct? Depending on the type of flight… Either way, the interesting point here was knowing a pilots iPhone sent my AirTags location to the cloud haha

[@hautehussey]

Or someone might’ve been shipping an iPhone and it was also in the cargo!

[@sabedi2129]

@@CraftorMinecraft Nah. When flight mode is turned on the phone turns off its Bluetooth connection and network. Without that there is no way for the AirTag to contact the phone. Most likely one of the pilots had his network on instead of airplane mode. That's actually okay to have on modern aircrafts, the only problem with that and the reason why it's recommended to turn on airplane mode when taking off and landing is that the signal could interfere with the radio communication between the pilots and the traffic controller. That means that it could possibly be hard to understand the atc which obviously isn't something good. But with just a few passengers on the plane (the pilots) it's most likely not that much of a deal compared to 200 passengers on a commercial airplane.

[@lilapcreates3913]

@@sabedi2129 Correct! As a recreational pilot myself, years ago, we tested this out and we had more static with devices turned on than in flight mode. Mind you this was back in 2012 and was in a Jaiburu which is not sophisticated tech like the jet liners

[@SpaghettiRoad]

This awesome! Credits to you for dealing with all the customer service stuff!

[@Ok-lu8gx]

ok

[@gillohner8179]

I feel like both of you got a similar boom on youtube with a special niche video. Great seeing you here.

[@GalacticTommy]

I just watched your video premiere I like your channel it's cool

[@YacineBoussoufa]

lol

[@MegaLag]

Thanks dude! Just checked out your channel - pretty cool content! If any of your road trips land you in Dusseldorf, feel free to pop by for an Altbier!

[@rafaelgiusti7685]

You just made me watch a 14-minute Apple ad. I'm not even mad. This was good.

[@0Clewi0]

Not like I will buy it anyway, but seeing DHL NK response was funny as hell

[@SilvaDreams]

To be fair it is just a GPS tag just with a apple logo slapped on. They've been used on cars for over a decade now.

[@teesmith5301]

I’m sitting here thinking the same thing

[@NoCantsAllowed]

Dude! This is one of the most creative uses of the tags that anyone could possibly conceive! My hope is that, not only DHL but FedEx, UPS and USPS all see this and realize that it is not only them whom is now utilizing the new technology to maintain control and knowledge of the parcels that mean SO much to us, mean far less to them and have now become SO expensive to ship that their care and attention is the very LEAST they can and should offer when complications arise! Good for you, buddy! Thank you!!!

[@tombuck]

“Wait there’s two Koreas?” -DHL

[@ordenmanvrn7685]

I guess they thought if Germany got united, so did Korea, lol

[@davecrupel2817]

Lmao

[@im3ga525]

@@ordenmanvrn7685 Love this comment.

[@pixaster]

@@ordenmanvrn7685 i kind of don’t get that joke /complain tho - it’s just another route to get that thing near china und thus into north korea. They did not send it expecting „yeah, close enough“

[@Volkaer]

To be fair, both Koreas would tell you there's only one Korea, and the other is just temporarily occupied territory by rebel forces XD

[@gcprost]

DHL sent me a message that my package was delivered. They specified the time. I was home at the time and no parcel arrived. DHL did not respond to my concerns. I used my detective skills to find the parcel. It was delivered to a similar sounding address some 2 km away. I contacted the shipper, who was able to get some comment from DHL. DHL never reached out to me. I would never use DHL again.

[@m.sierra5258]

DHL delivered a package to me, but nothing ever reached me. So I requested an investigation, and within a couple of days they sent me an image of the signature of the neighbor that received the package. Sadly I still didn't receive it because said neighbor lost it, but can't really complain about DHL. At least in my case, their service was totally fine.

[@fluffigverbimmelt]

The problem is, you're hardly ever a DHL customer unless you send something yourself. When you order stuff online, don't complaint to DHL. Complaint to their actual client which is the seller and that resolves these issues better than arguing with DHL or trying to find someone who is responsible

[@fluffigverbimmelt]

Of course in your specific case its difficult. When DHL lies about delivering the parcel, you're mostly out of luck and the seller will not resend anything. And in Corona times without signatures, you can't even prove them wrong

[@TalesOfWar]

I've had something similar happen with them before. They said something was delivered to an address about 1km away because... reasons, then someone from across the road came to drop it off saying they delivered it to them instead. So they sent it to the wrong place, the address they gave wasn't where it went and it was more like 10m than 1km away. How do they mess up so bad?

[@annme_87]

DHL was supposed to deliver my roommate's new laptop on a day that just so happened to be my first of two days off so my roommate asked if I could stay home and wait for it. I didn't have plans so I agreed. He'd paid extra for express shipping and was really excited for his new computer. I sat by the phone in our apartment that was used to buzz people in and refreshed the tracking page. Mid afternoon it said delivery was attempted by no one was home. I ran downstairs and sure enough the parcel card was stuck to out apartment building. Delivery guy hadn't bothered to ring the bell. My roommate called and complained to customer service and they promised their driver would ring the bell the next day. I stayed home again but it was a beautiful day outside so I grabbed a chair, a book and went outside and sat right next to the front door so I couldn't possibly miss the driver. I checked the tracking page a few hours later and was shocked to see "second delivery attempt made customer not home." My poor roommate called customer service again and was given the excuse "that happens sometimes." This was now a Friday so the 3rd and final delivery attempt would be made on Monday. My roommate called off sick to work and waited for it. Mid morning he refreshed the shipping page and discovered that his package was undeliverable and enroute back to the sender. My roommate gave up on DHL customer service and called the company he'd ordered his laptop from. They were very apologetic and as soon as they got his laptop back they shipped it again, this time with Canada Post. 10 days after DHL should have delivered it, my roommate recieved the laptop he'd paid extra for fast shipping on from the regular speed delivery service, likely later than he'd have received it if he never paid extra for faster shipping. DHL's customer service is abysmal.

[@yeapea]

Didn't think Apple would really answer personally. Respect to such a large corporation for that.

[@Appoxo]

And the letter was personalized too.

[@w1zxrd]

Ikr

[@samsh0-q3a]

It's only when they get enough eyes on an issue, the other 99% of their customers are getting ripped off in any various number of ways. Like how all damage to apple products = water damage lol "Oh a chip is prying itself loose off of our flexing board causing your device to lose volume? Sorry yeah, water damage." "Oh wait! you say your service is dropping intermittently DUE to a chip being pried loose from the flexing board that just so happens to be losing volume? Okay we'll fix free of charge!" "But it's the same problem..." "Ah but you didn't say the secret code word!" that company is absolute trash.

[@shreyasbhatt7112]

Consumer rights law

[@mxyznk]

Actually, now more KZbinrs will do this shit and Apple HQ will be filled with AirTags

[@Me-Just_me]

Had lots of bad experiences with dhl including delivery claims that were false and the package just to be delivered a month and a half later. Every time i see someone shipped dhl i cringe and if i actually get the package i block the seller or add them to an ongoing list of merchants i wont purchase from. Dhl is an absolute joke. They are just as bad as ontrac... Actually they are worse.

[@samirabouslimi9703]

"Surely, a logistics company cant be that stupid." Me, a German: oh believe me, yes they can.

[@turbomull7519]

The only stupid ones are those that don’t understand that logistics companies don’t always take the direct route. Even though the country has a similar name to the destination, sending it over South Korea might not have been a mistake at all but just a bit cheaper.

[@codahighland]

@@turbomull7519 Sure but that doesn't excuse them saying it was in the target country when it wasn't.

[@beeldbuijs1003]

Did you watch the whole video? It might, but since both shipments in the end went via Beijing, China, this was obviously a mistake. South Korea is not exactly en route to Beijing.

[@samirabouslimi9703]

@@beeldbuijs1003 lol I did watch the whole thing. But I live in Germany and believe me, sometimes DHL does some freaky deaky stuff here, everybody will tell u that

[@Daiceto]

@@samirabouslimi9703 Can confirm.. they are really insane sometimes. the only one worse is Hermes .. zumindest hier oben in S-H

[@GenericUserName443]

As a person that has been trying to get in touch with DHL, it is a pain in the ass to such an degree that you know it is intentional.

[@mohammedalkhateem]

It is intentional, and they have to do it because there's no way they can respond to a million call a day of people asking for daily updates on their parcels

[@PlatoonGoon]

@@mohammedalkhateem Why not? FedEx, UPS, even amazon has a courier service with better customer support.

[@KendallHall]

It is intentional with a lot of large companies. At least the IRS just tells you, hey we're too busy, call back never.

[@nickh4676]

FedEX is the worst for me. Prime time COVID, I ordered a new phone which was required to have contact delivery. Their ETA arrivals were 8am-8pm so I would have to be prepared each arrival date to hear my bell ring. For 2 days straight, I never heard it ring / knock but would see "unable to make contact delivery, will try again tomorrow." On the last day, I drove to the FedEX center, finally got the phone, and asked why the driver never rang my doorbell. Their response was golden: Due to COVID, they are unable to touch doorbells. So, for contact deliveries, they couldn't initiate the contact.... Never FedEx again

[@yamato-qi3es]

@@PlatoonGoon if you live anywhere except USA fedex and UPS sucks basically a scam. DHL is way better but still not good UPS will charge you 50$ for gas money even though you payed 100$ for shipping then not even delivered it and pretend to have stopped by but you can check how it was shipped they just sending it in normal postage after they get it the invoice will come a couple of days after it should be payed. fedex might deliver it but very badly but generally lie and don’t show up as well and you can’t do anything about it not worth the time to try to talk to them our sue on how they do it and they are the only shipping options you can use from curtain places. Recommend to avoid at all costs UPS average 1 star in other countries and only because that’s the lowest you can rate though some might rate higher I don’t think they are real they are always on 1.something star where a checked while fedex 1.7-2.5 general with some exceptions depending on country it’s 1.8 here while UPS is rated 1.0/1.4 depending on where you look DHL is 3.4 and they don’t charge exstra but it’s always a pain to get your package unless you go to pick it up or live near one of their stations

[@Restilia_ch]

Something tells me, as a Germany-based company, DHL has violated a number of EU laws just in this one undertaking. Might want to send all this data in so actual packages worth something can actually be treated right.

[@boooster101]

Here is the thing, they handle countless packages daily, working with hundreds of third party companies and subcontractors. If you have ever been to a parcel terminal you know it's nigh impossible to find a specific parcel that's out of control. The current status is based on the barcode not some gps tag. Any significant improvement would let prices skyrocket. A lot. And that's not just a DHL issue but of the whole industry. Transportations is highly undervalued and that leads to such incidents. Because god forbid that Margaret pays more than 10€ to send her book halfway through Germany.

[@aboutthegiggins4236]

Something tells.me that you have no idea what your talking about

@@boooster101 I hear you about the scale of the logistical problem and the problem of the costs. But every company has those same exact problems and DHL is simply the worst to deal with them and doing customer service about them. Everything he described about the nightmarish site and the lies is exactly what I experienced with my only DHL delivery, and never happened with any other company. Their website is designed to make you lose your mind and give up and if you persist you dont end up with any satisfactory information. And I was having a very common problem that I had with other companies, aka the driver didnt stop because he was in a hurry, said I wasnt home and moved on. With every other companies, it means the item is delivered the next day or moved to a place near, like a post office. With them it meant nightmare. I swore I would never buy anything that is delivered by them afterwards.

[@boooster101]

@ every single parcel delivery company has those issues, it often depends on the driver and his subcontractor, how diligent they work. And company wise I know Hermes to be the worst offender. I am currently working for a forwarding company and working in the industry for about a decade so I know some stuff. The worst issue is the chronic underpayment of drivers and transportation in general which leads to the more and more crippling driver shortage we experience. That means that every Joe that can (not) count to three will get the job. It's a sad reality Not saying DHL does a good job, I just don't see them as the worst by comparison. Last but not least, when it comes to laws, parcel companies have extreme leeways (often due to necessity) when it comes to liability and handling. They are too big to just do blatantly illegal stuff. They tippytoe along the grey line and will exploit every legal loophole. I urge you to read their terms and conditions completely. You will be horrified. Cheers

[@shivill2236]

@@boooster101 I can confirm as I worked in DHL that the main issues is the people who are delivering. The carriers constantly fail to communicate with those that work in customer calls. Another issue we have is that we are understaffed. The place I work at only has 3 available people to do the calls so it gets busy for them. The majority of the days those 3 have to catch up with all the missing packages and are often as clueless as the customer is because the carrier has failed to disclose information. A couple of days ago one of the three went round in hoops trying find what happened to a package. They tried calling a number of people to see who was responsible for that package and what happened to it however this too hours because the carriers would just not communicate with customer service agents tgey just leave it to the last minute.

[@obnoxious_alien]

I work at electronic items repair center, where I'm in charge to take the new packages and register them(mostly coffee machines). We have DHL, GLS and DPD show up daily and only DHL sends us almost every day a package that's not for us, mostly the adress isn't even in the local area!!! A month ago we had a package that showed up 3 days in a row, despite it being for a person that lives 8h away in a different state. The lady at the dispatch department got really mad and ran to our boss to ask him if either he or she can yell at the DHL people for their incompetence.🤣

[@GGG_gaming]

you know airtags are kinda scary thing that you proved here, someone could track and find anyones house like this, like any youtuber that accepts fan mail in a PO box for example

[@gatekeeper84]

Good idea

[@mackenzie1752]

Apparently your iPhone will notify you if it notices that you’re being followed by an Airtag that isn’t connected to your devices. Won’t help if you are being followed but it does alert you at least.

[@Gay_Priest]

@@mackenzie1752 also doesn’t help you if you use android

[@prismaticseal2553]

What have you done? DO YOU HAVE ANY IDEA WHAT IDEAS YOUVE GIVEN TO PEOPLE?!

[@Prix-cp5qc]

@@Gay_Priest why would an apple product help android users?

[@machinerin151]

Hey, I work in customer support (not DHL, but my past experience did involve logistics), and let me clarify some things: When they told you "your investigation is still open" it meant "your support ticket went to the Open status when you responded to it 8 days later, and currently the wait time, i.e. oldest Open status ticket in the queue, is around 6 weeks old". You must understand a simple thing: the 6 weeks aren't for humans to investigate your case, it's for humans to reach your case in a queue. The actual investigation is likely no more than 20 minutes, with maybe a phonecall or two to the logistics staff. Nobody is sinking 1 hour+ for a product or service worth so little money. That's the reality of it.

[@_creighton]

this makes very solid sense... thanks for sharing.

[@Flamingtac0]

@@MonographicSingleheaded Brother, you don't comprehend how business works. You don't have an employee making $50/hr spend half a day looking for a business letter or pack of pencils bought off Amazon. You are in business to make money, not spend it. Most shipments are just that... shipments of little or no real value, and every day thousands of these packages end up destroyed by machinery or labels get torn off and you can't identify the owner or they get stolen or whatever. As an international carrier got can spend hundreds of millions of dollars searching for these packages, or you can do a cursory investigation and let your insurer pay out the shipper if you can't find it. Which would you do? We will escalate an investigation if the item has sentimental value or was insured for an insane amount, but there is no financial incentive to do this for 99.9% of the shipments we move, and we don't have the money or time to commit to it. After every sorting operation, these facilities get walked off for packages that fell off belts, got stuck, whatever, and they are taking to an area where employees attempt to repack damaged cartons, locate missing labels, etc. The work you feel is not being done is already done multiple times each day, it's just not done how you think. We aren't going to send an employee to search a 40,000 sq-ft facility when it's getting swept by multiple employees multiple times a day at the end of each run.

[@mezmerizer0266]

@@Flamingtac0 your business shouldn't be thinking any package loss is acceptable.

[@zhand3r420]

@@mezmerizer0266 someone didnt pay attention to the video, paying someone for a package is easier then fixing the problem another way, hence the insurance thing he brought up, it's just easier for money to be used than more people and more resources, ykwim

[@mezmerizer0266]

@@zhand3r420 I did watch the entire video. I stand by my words. The goal of any business should be 100% otd of energy item without issue. At least 6 sigma. I worked in supply chain management. So, you know, go suck an egg.

[@hamishfox]

" you'd expect it to be easy to contact dhl after they lost your parcel ", no I'd expect them to make it as hard a fucking possible.

[@masterchill6784]

I mean, I get it. They don't want every Tom, Dick and Harry to call them if there is slight delay with a package. But it's really frustrating if you have a legitimate reason.

[@MinesAGuinness]

@@masterchill6784 That is a legitimate reason. It's their job, and they've been paid in advance to do it.

[@RidiculousRocketry]

Glad I stumbled on this video this morning. Now looking forward to checking out more of your content.

[@TheLionThing]

Dude I'm so legitimately excited that Apple took the time to read and respond to you! So cool!

[@katiebarber407]

it kind of seem like a generic letter to me but I don't know

[@kaga.mine.]

@@katiebarber407 what did you want them to say? lol

[@katiebarber407]

@@kaga.mine. a personalized greeting and compliment his KZbin channel of course

[@kaga.mine.]

@@katiebarber407 that was pretty personalized, it was clear that they actually read what he wrote, which is a lot for a company that big tbh

[@Bugdriver49]

The letter did not appear to be signed...how personal is that?

[@BrianWardPlus]

That’s actually pretty epic that Apple acknowledged your project and returned the tag to you!

[@tellurian8268]

btw, pilots often use iPads for their work, might be that one pinging the AirTag :)

[@MegaLag]

Yeah sure, that’s entirely possible! Could have been pinged by a MacBook tethered to an iPad too! There’s many possibilities haha

[@MrBizteck]

@@MegaLag speaking as a pilot that uses an ipad. They STILL should of had the ipads in flight mode. Although.... the GPS still functions in flight mode.

[@vonnikon]

@@MrBizteck it it possible to enable WiFi in flight mode. Not sure how common it is for cargo planes to offer WiFi service? And GPS is of course not a problem in flight mode. Perhaps airtag pings actually even work when the iPhone/iPad is offline? It could ping the airtag offline, and report it back to Apple the next time it gets internet service.

[@seban678]

@@MrBizteck Question: Has there ever been an issue caused by devices not being on flight mode during takeoff/landing? Ever? What is it even supposed to interfere with?

[@shahan484]

@@seban678 it stops the continuous scanning for cell towers thus saving battery life.

[@TheAbandonedAccount7]

I think all companies need their service on full display like this

[@justmehere34]

Not even going to lie: I’d probably frame that Apple letter. Yeah it’s not from Tim Cook himself but it’s a badge of accomplishment.

[@maggy2784]

oh I definitely would have framed it.

[@ccchhhrrriiisss100]

I live in Palo Alto, California. I've seen Tim Cook at a local Whole Foods. He was doing his own shopping. Apparently, he's a very down-to-earth and approachable guy (kind of ordinary looking). I used to periodically see Steve Jobs before he passed away. He was a bit iffy and non-approachable. He greeted me kindly once. The other time he wouldn't even acknowledge me when he saw me waving hello. I only discovered that I lived just a few blocks from his house when riding my bicycle back from the Yogurt shop on the day he died. People were holding a candlelight vigil outside his home.

[@kavalogue]

@@ccchhhrrriiisss100 that's not down to earth. You're living in a real fake dream world. The majority of the human race will never experience such a thing, billionaires who are down to earth are just too cheap to outsource. Theres no justification for having crazy money and shopping at whole foods. That just shows how delusional all these people are

[@HyLo-rule]

@@kavalogue I mean we wouldn't know this person's life for sure

[@minamihasaki4325]

@@kavalogue Living a lavish life, maybe people with money enjoy going to the store for themselves every now and again. Like how plenty of people don't own cars, but it's common for people that do to walk to a place they would normally drive every now and again. Seems pretty chill to me, and you're just being petty. ¯\_(ツ)_/¯

[@c7viper]

It is indeed a special type of paper. Made from apple trees. (Source: I'm a paper aficionado)

[@jeuno.]

I guess lol since you’ve gone into the forest quite a lot, you probably are very interested in nature

[@deltaflair240]

YOU WATCH THIS GUY TOO WHATTTTT

[@cat1554]

Really? Did they really go that far for a pun?

[@Papa-Rah]

Is that a special order item from Dunder Mifflin ?

[@KISSFanDan1995]

Made from trees in Apple Park.

[@GadgetAddict]

It would have been hilarious if they added a second airtag to track themselves 🤣 Although being the masters of the system, I guess they could just add your airtag to their own account if they really wanted.

[@VaveBytes]

Bro what happened to your tech videos, I used to watch them years ago 3 years to be exact :(

[@GadgetAddict]

@@VaveBytes there's still some tech videos. Just not as many as before. I have a few lined up soon though. - Cignus network radios (walkie-talkie) - Zello radios - Two different speed radar guns. One of which is very different from a traditional radar gun.

[@GadgetAddict]

@@MK8MasterJunjie We make completely different content. I'm not sure why you're surprised that I have more subscribers. What happened to your channel? You have 150,000 subs but your recent videos only got like 250 views? My views on KZbin are low because I stopped uploading for a long time and then KZbin stopped showing my videos to as many subscribers. But I'd be worried if it only reached 250 people. I focussed purely on Facebook for a long time, that's why I have a million followers over there.

[@Funkiy]

@@MK8MasterJunjie Bro how do you have as many subs as you do? Your most viewed vid is only has a third the amount of views as you do subs. Somethings up here. Not gonna jump to conclusions but, doesn’t hurt to speculate the perhaps truth.

[@fitybux4664]

They don't need to "add his airtag to their account". They own the backend system. They already know all of the data, lol.

[@winkil1]

Huge respect for Michael for actually taking the time to continue this project!

[@MrLukhut1]

So about the package being at the DHL facility but "lost". This happens all the time in logistics systems nowadays, smaller packages can fall off of conveyers into nets, it can get stuck underneath conveyers, fall into hard to reach areas and all types of things, all in their facility. When they say they led an investigation it means they sent someone or a group of people to look for any fallen packages and scan them in. I think its just a coincidence that your package was headed to north korea lol.

[@FullMoonOctober]

Sounds like a really inefficient system.

[@MrLukhut1]

@@FullMoonOctober Its the best way for the system to run at the speed required for how many packages these companies move. In warehouse settings its not that big of a deal if products get lost like that but for logistics it is, thats why youre usually asked what the value of the object your shipping is, for insurance purposes.

[@Ermude10]

@@FullMoonOctober Making something work reliably up to 80-95% can often be pretty easy and at low cost. But the higher you go the harder it gets and the less return of investment you get. At some point, you're loosing money to make it more reliable. This happens in every manufacturing as well as software systems. It's a constant optimisation problem to balance the main system's reliability and throughput VS handling errors.

[@argentum746]

@@FullMoonOctober You have absolutely no idea how many packages they have to move every day the speed they do. DHL is by far the best delivery service in germany and they often transport packages from arrival at the harbor in Hamburg, through the entire country and to my door in the south, in roughly 18 hours or less. Thats insane considering how many containers with packages they get from hundreds of locations each day. If one thing is clear, then that the people working there get paid too less for the freaking great work they do and in the timeframe they manage to complete it. Their system is fine and the things mentioned in this video are just glorified ways of saying "its a lower priority package for certain reasons" or "we know where your package is, but right now it wont be processed". I cant speak for other countries ofcourse. But in Germany the one you want to avoid is Hermes, not DHL.

[@devforfun5618]

@@Ermude10 but it should be worth to have two systems, one with highest reliability for parcels that are irreplaceable, and one for normal parcels, like ecomerce, were if you lose a product you can simply ship a similar product, what is the value of a family heirloom ?

[@kat-ly6pd]

i was so excited for you to finally open the letter. even though it wasn't a reply from Tim Cook himself, I think it will always be a great memory of yours and definitely a dope story to tell others!

[@sabedi2129]

But it was from the assistant office of Tim Cook. Don't know how many assistants he has, but Michael (who wrote the letter) may meeting Tim Cook on a regularly basis.

[@HoloScope]

@@sabedi2129 yeah I'm surprised it went that high up the ladder

[@NGC1433]

@@sabedi2129 Yup, even if there is an army of 200 "Michaels" - that is close enough!

[@tysopiccaso8711]

@@HoloScope yeah I mean how did they get someone from Apple to participate in an ad 🤯🤯

[@subrezon]

A year ago, DHL returned a parcel that I sent, due to the delivery address not existing. I sent this parcel in 2014. It spent 6 years in shipping. Edit with some deets: they're not wrong, the address does not exist anymore. When the parcel returned, I contacted the buyer (who I have long refunded) and told them that their order from 6 years ago came back. They told me that there was a flood, their house got damaged, and the entire building was deemed structurally unstable. They tore the thing down and haven't rebuilt in a long time. The flood was in 2016 though, almost two years after the parcel shipped. My theory is: it got stuck somewhere, they didn't find it, and then they suddenly found it, handed it over to the russian mail, they shipped it. In Russia, you usually don't get your parcels shipped to your door, you get a paper notification in your mailbox and go get the parcel yourself. By then the address was gone, nobody grabbed the parcel, it laid there for years, got found again and was shipped back.

[@acethebunny]

holy shit

[@GhostinTube]

That's some Time capsule stuf

[@zephyr-drh]

DHL managed to not send anything to a specific address because they used old satellite images and thought: "Hey, there is no building, we can't send it there!" It was covered in the German satire show "Extra 3".

[@Roadent1241]

I wonder if me and my friend, who sent eachother CHRISTMAS CARDS IN 2019 are going to receive them back. If only her American postal service hadn't gone on strike....

[@madeleine8662]

hahahaha omg

[@jonathanfairchild]

I’m extremely impressed that Apple actually sent you a letter written by a real human. I’ve worked with many companies 1/1000 the size of Apple and if you send them anything even slightly ambiguous or the person receiving doesn’t expect the package it simply goes missing, it gets sent back or they discard it. I’m astounded 1) that you got his assistant to open it, 2) that they even gave you the time of day to read your note to them and 3) that Micheal even took time out of his assuming busy day to write this letter and send it back.

[@FernandoAES]

Obviously Apple had a custom-made paper with rounded corners 😂. Nice video man.

[@sidma5661]

That was like the most Apple thing they could have done, lol.

[@MegaLag]

Thanks man! Haha yeah it’s the fanciest letter I’ve ever received! 🤣

[@theinfinitystudio]

@@MegaLag Put your apple paper for bidding on ebay it will go for a million$😆😂

[@RK-lo2nw]

@@theinfinitystudio Nah there's probably a lot of Apple Letters in the world already Best you'll get is prolly a couple thousand dollarydoos 🍏

[@bardiir]

@@RK-lo2nw with that answer not only being a copy & paste response but rather someone taking the time to read that letter and responding to the project itself it's quite possible you could just write fantail to apple and get a letter back for a couple of dollarydoos of postage. Seems like they are handling fan mail quite nicely.

[@foxhound34]

Airports need to use this find out who's stealing peoples shit out of their luggage.

[@alivateRocket]

Cue the invention of hidden airtag locators. It's always a cat and mouse game.

[@geekchick4859]

That would be baggage handlers. We don’t need an airtag to solve that one.

[@vondahe]

@@geekchick4859 Exactly. That’s a public secret.

[@DrewNorthup]

No. All you need to do, at least in the USA, is remove the exception that allows the airlines to sell "lost" luggage (not be confused with actual abandoned items) by the pound to Unclaimed Baggage in Scottsboro, Alabama. They'll have so much shit they'd be legally required to track down the owners of that they might actually start to realize that claiming people are lying when they say their shit is stolen is a poor business practice. Additionally, here in the USA, the exception in law that prevents insurers from suing airlines for stolen luggage needs to be revoked. The airlines claim they need it to stay in business, which just highlights how little they pay baggage handlers.

[@DrewNorthup]

@@geekchick4859 Here in the USA, the exception in law that prevents insurers from suing airlines for stolen luggage needs to be revoked. The airlines claim they need it to stay in business, which just highlights how little they pay baggage handlers.

[@bethburnett3883]

One thing I've learnt in life is that the bet way to get hold of a company is to tweet them

[@The_Wosh]

Sometimes it only works if you have a large enough following

[@johnmccallum8512]

Why should anyone open a Twitter account just to get a reply from a company that has thousands of employees?

[@The_Wosh]

@@johnmccallum8512 people on Twitter hate big companies and if you're lucky you'll get enough traction that people will start retweeting and stuff and a real human at the company will notice

[@marissablack5726]

I got 10 followers and companies respond all the time. Your tweet has to make them look hella bad or say youre going to their competitors

[@russ819]

Ok kzbin.info/www/bejne/hpyrioKZgLJ8jMk

[@Bensonders]

Broooo too soon! 😭 I live in germany and ordered something from the UK in July. On august 2nd it got stuck in Frankfurt customs. I waited 2 weeks because the website told that it can take a while with shipments from the UK. After that I called their service but they "couldn't" help me because its a package from a foreign country(?? of course it is!) and I had to file an investigation. After 2 Weeks I got the same answer as you, just one sentence. We are sorry, but we can't find it. Tough luck. As a good german citizen I opened up a complaint via their contact options and explained rather unfriendly that they should do their freaking job and find my package. I additionally explained that both trackings, from the royal mail and from the german postal office had a detailed track history of its location and BOTH ended at frankfurt customs. 4 weeks later I get an email, one sentence long, telling me that they understand my frustration, but they still can't find it, I should contact the seller and they had to open up an investigation from their side because its from a different country. I explained the situation to the seller and they just said "fuck it, I will send you a new one." It arrived yesterday. 🤷‍♂

[@inflinirator]

Someone's probably mentioned this already, but a lot of cockpits now have iPads mounted in them to use as flight computers/kneeboards. So that's another way the tag could have been connected.

[@1337GameDev]

They usually aren't internet connected, but VPN provisioned. Way too big of a risk if an active ios exploit is found to allow RCE.

[@8BitShadow]

@@1337GameDev might...wanna look at the videos talking about pegasus using a iOS/android backdoor to install a NSO malware, which pegasus would sell that malware to countries with no means of developing such malware. Though in that case it was used for tracking, the point is if one end is compromised a VPN isn't gonna do much to protect their data - and the malware would secretly activate internet functions at that (iirc at least).

[@1337GameDev]

@@8BitShadow VPN properly set up with valid SSL certs would be just fine. You'd be able to detect a man in the middle attack too if properly handled, which I would assume the FAA would have a good ITSec team....

[@1337GameDev]

@@8BitShadow Can't this be applied to any internet connected device then? I'll watch it, but im curious, with lack of proper certs, how data can be compromised.....

[@DaddyFrosty]

Huge respect to Apple’s CEO Assistant for taking the time to write that letter AND send it back. Very cool outcome, however SpaceX 💤💤💤

[@terrancebrooke9431]

Its a rocket company of course they scan their parcel before opening it when they found an electronic item they probably crushed it

[@99897767]

@@terrancebrooke9431 definitely, what if it's a piece of wireless spyware? way to risky to let un-checked electronics going in

[@funnyberries4017]

Steve Jobs was notorious for replying to every email he received. Also he had a spicy attitude.

[@ShopperPlug]

true

[@HvV8446]

@@99897767 un-checked electronics in a facility with possibly classified information is indeed a nono from a security standpoint

[@HezekiahHunicke2]

A friend of my father who lives in Germany sends us chocolate, tea, and other treats every so often. Originally he just sent them in a cardboard box but someone (presumably one of the postmen) would always tear holes in the box and eat a lot of the chocolate! Now he sends the box wrapped in a roll or two of duct tape. The boxes still come stupidly banged up but at least the contents are more or less intact. Probably DHL's fault

[@patomahony9747]

Giggling here. Several time a year I send my daughter care packages of products she can not purchase in Germany. Having worked in logistics I know how bored or hungry or just plain pilfering staff work in logistics. So first box has all its corners taped with duck tape with an additional bottom. Then a second tight fitting box is inserted in to this. Large goods go on outsides and smaller products go in the middle. Inner box sealed and outer box sealed with plenty of duck tape. At least one complete large roll sometimes 2. Never had any issues and packages arrived promptly each time. My daughter tells me , she works from home so always people present, it’s packages sent by DHL that regularly get the nobody home excuse. She has sorted this issue with a door camera and has on more than one occasion proved that no delivery attempt was made. All in all DHL is a horrid service. I find that no matter the source of a package DHL loves to refer it to customs ( even though they know it has no customs value )and levy additional charges on the recipient. Never never send anything via DHL just a rubbish service at gold standard costs.

[@JasperJanssen]

More likely to be rats eating the package than postmen.

[@pillypally1143]

@@JasperJanssen If it were anything but chocolate, maybe? But, honestly, no, it'd be incredibly obvious if it were rats due to bite marks and, more likely than not, feces. See, rats don't particularly care for chocolates, so I don't see them going out of their way to chew threw a box to get some. If it were grain or nuts, sure, easily, maybe fruits -but not chocolate.

[@genericname2747]

@@JasperJanssen the rats are the postmen

[@luckyluciano6386]

@@genericname2747 😂😂😂😂😂😂

[@Random_user_8472]

Once I sent a parcel containing chocolates, from the Netherlands to a friend in Colombia. After the promised delivery date had expired, it still hadn't arrived. I contacted DHL and the same story, they didn't know where it was. I filled out the form, but as I had no receipts kept from the bought chocolate (which wasn't so much actually), I just asked them to give me a refund of the shipping costs and I got it. Two months later I was actually in Colombia with my friend and she received a notification to collect the parcel at the post office. We went together to collect it, quite hilarious!

[@lostforever773]

Could've brought the chocolate with you

[@Random_user_8472]

@@lostforever773 yeah, but DHL told me they'd deliver it in three weeks, not three months lol

[@lostforever773]

@@Random_user_8472 still

[@1k-RebelProductions]

Just think about the poor Chinese Airport workers that needed to find out why the heck someone is sending stuff with DHL to North Korea

[@Rok_Satanas]

Because DHL is the only one delivering to NK under normal conditions

[@isaachayn3821]

You made my day

[@sh1121]

@@Rok_Satanas *pretending to deliver

[@lolerie]

@@sh1121 haha

[@fgsaramago]

It wasn't send with DHL, at least the DHL you think of, it was just a postal service package

[@lukemurphy7917]

DHL “through” investigations are much like USPS investigating they “search” for it by walking through the warehouse backward and blindfolded

[@grydon6422]

Well searching your little package from a big terminal, which it might not be in, with thousands of other parcels everywhere, is not an easy task to do. The research is mostly looking around if there is a lonely package somewhere where it shouldn’t be, like dropped from somewhere. You could use an entire week trying to look for a single package from the rest and that wouldn’t be enough lmao.

[@messermoreaux1139]

the usps is the single most impressive logistical organizational system in the world???

[@mylittledarkworldjohn4289]

They walk into the warehouse and stand 3 seconds in it and then wait a week to weite they didn't found it

[@sirzebra]

@@messermoreaux1139 No it most definetly isnt, unless you're restraining your argument to civilian logitics, and even then, it's really not. Theres a reason why the US is 57th in maths education. You could argue with US army logistics, but even they are dwarved by Chinas numbers.

[@cocatriceboy]

@@messermoreaux1139 it certainly is not. I used to run a relatively large online retail store and had several times where the postal service workers stole the packages and refused to refund the insurance. Packages were delivered looking like they were used as makeshift footballs and oftentimes damaged goods inside them. They’re a headache to work for and offer abhorrent customer service, I ship solely from UPS now.

[@pnh2atl]

The flight you saw your tag on at 6000’ was operated by Polar. The flight was long enough to require at least three pilots. That aircraft would most likely have had WiFi too to help with the crew members tablets and they may have been iPads. They also often have additional crew members riding along that are not part of the crew.

[@Str8ABH]

Those iPads use wifi to only connect to a special GPS puck usually placed near a window. Could be other reasons, too... but that's what I've seen in my experience.

[@V1AbortV2]

There is no wifi on cargo aircraft, only passenger carriers. 👍

[@tiagoapolo]

Probably iDevices save lost AirTag signal information locally to send them to the iCloud when an internet is available

[@jack74593]

@@V1AbortV2 I think there is on cargo planes so pilots can use some apps that requires internet connection?

[@asdf3568]

It's pretty common that pilots leave their phones on. There isn't a single incident of it having interfered with the onboard instruments.

[@SentinelSays]

I can at least say one thing for sure, DHL in the UK is hot garbage as well. I sent 11 shipments with them last month (All next day or 48 hour deliveries as they are legal documents), 3 delivered on time, 5 were delayed for more than a week with no explanation, one was “Damaged” and another has been deemed to be destroyed by DHL, but the investigations team have declined to explain exactly what happened to it, despite them admitting they know. The last one is currently still in transit and the last scan was in Berlin 11 days ago……when it was a parcel sent from England to Ireland……literally 150 miles west of my office, compared to 2000 miles east. Suffice to say, we have started shifting our logistics to another provider 😂 A really enjoyable video seeing what hilarity is occurring. I’ve subscribed.

[@Lord_Mangoat]

This seems like a cool project, but I can't help but think of all the AirTags or similar devices shipped to content creator PO Boxes or heck, anything else, enabling stalkers to track down people's home addresses.

[@bararobberbaron859]

Then Apple can make a mint on 'AirTag protection'.. Create a problem, solve the problem, earn twice.

[@annaisannaing]

Damn, you're right :/

[@coolguy082]

@@bararobberbaron859 Isn’t that like, the example of the most evil thing a person can do? I’m pretty sure the original is “Create a deadly disease, then make the cure and sell it for a ludicrous amount of money”

[@margoshuteran7988]

You have to specify if electronics are in a parcel, usually content creators will not accept any fan mail that contains electronic devices for fear of it being a recording device, camera, tracker, explosive etc.

[@ChaosTherum]

@@margoshuteran7988 Do you really think a person who was trying to track down someone's home wouldn't just lie on the form, it's not like they check all that hard. I've sent stuff with batteries a couple times not realizing that it's even a problem.

[@glaubhafieber]

Guess Apple has now a job offer in their new "send -airtags-back-to-nerds-department"

[@catherinel.3551]

lol

[@Hackanhacker]

totally xD

[@darknessblades]

Forbidden design airtags

[@DanielSultana]

Airtags are tiny, and depending on content inexpensive. People might start using them to track certain packages. The fact that once the package is received the airtag can be reused, makes it an even more economical solution.

[@Quickb3n]

“Here’s where things get really suspicious” - After having sent a parcel to north korea and wondering why it didn’t get there with no issues 🤔

[@zuludude2]

I mean the NK customer service was both quicker and more helpful than the local one, which is hilarious.

[@gizmoguyar]

The issue is not that it didn't get there. It's that DHL either has no clue what it's doing or they flat out lied.

[@schroppieee]

@@zuludude2 probably because they barely get any inquiries and get headshot if they dont work 23h a day

[@THEAilin]

This is insane! You've earned a new subscriber!

[@bitdrive7971]

Wow, we should all start sending air tags with packages that have a lot of value to us this is insane

[@KendallHall]

Or if you're an eBay or Amazon seller, you could send an AirTag in a little pre-labeled envelope that can be sent back via USPS or public postal service for that country so you get the AirTags back, plus give the buyer back some deposit amount after sending, like $20-30. It would protect sellers from buyers who receive their packages but report that they didn't.

[@LC-hd5dc]

@@KendallHall buyers wouldn't pay the extra for shipping and would probably just keep the airtag too lol

[@altonb93]

@@LC-hd5dc thats why he said charge a deposit and refund it after they send it back

[@eyesofivy]

No one: The algorithm: “You wanna watch a 15 min video about tracking packages with apple airtags?”

[@Aiijuin]

Ha! It’s true though.

[@NavyMonk89]

Yet here we are.

[@DucksAhoy]

ah yes same

[@mroberts2738]

Right?! 😂

[@JWSmythe]

And every one of us clicked it.

[@vp100]

I loved how this project exposed DHL and really gave an insight on why the package takes weeks to be delivered when on the updates it's in the same state as me. I bet it probably doesn't even leave the main facility until a week before it actually delivered as we saw in the video.

[@entropicflux8849]

they used to have a service on their website where you could track your own package, and hilariously you could watch your package get delivered to a site near you right before it gets delivered to another site in another state to wait for a week before being sent back to the original site near your home.

[@JD-ht7yw]

Now I know it may say it's somewhere when it hasn't even left the facility lmao

[@LavaSaver]

I've used them before, absolute joke of a delivery service. I'd have better luck tying my package to the back of a wolf dog and hoping it finds its way there by chance than actually using them.

[@PuppyOtter]

This is the best, most organized, and most entertaining series I’ve ever seen. You NEED to do this again.

[@paolocalvo4804]

5:08 many pilots use iPads for charts and there is usually on-board wifi for that so if the airtag went through that it could have been in airplane mode

[@stephensarow2127]

Ah yeah, I forgot about this! I've watched pilots of lower-tech planes without fancy navigation panels use their tablets and phones for navigation and flight charts!

[@Eman1900O]

The law against cell phone being used on airlines is archaic. Pilots know this

[@V1AbortV2]

There isn’t Wi-Fi on cargo jets. Only passenger carriers. 👍

[@ZearthGJL]

"This enraged MegaLag, who punished them severely."

[@billgatesaf9542]

Oversimplified lmao

[@whosasking9655]

I see you're a man of culture

[@AxxLAfriku]

GAGAGAGAGA I just disliked my own face because I am unpretty. HOWEVER: I always like my GOOD videos however. No dislikes allowed where I come from. Don't be mean, dear z

[@joshp3994]

I feel like I belong to a secret society because I get that reference.

[@russ819]

kzbin.info/www/bejne/hpyrioKZgLJ8jMk

[@Mashangi]

As someone who has been in the international customs industry for 10 years, I can confirm DHL are absolute clowns.

[@radicalrick9587]

🤡🤡🤡🤡

[@gugre1713]

Its not even just DHL. All the Internet Companys in germany Are also Clowns all together

[@radicalrick9587]

DHL = 🤡

[@ChallieWallie]

@KMA i have no trouble believing DHL works fine in Germany. But across borders...no. Packages get lost, the drivers don't even actually come to the door and just act if they did. Resulting in a nice email that you weren't home when the driver came and a note where you can pick it up in a few days. Well, people are at home, DHL did not come nor left a note in the letterbox. And when you check their website to leave a complaint or check google overall, it happens all the time. The website is stuffed with complaints and absolutely no responses. I avoid using DHL as much as possible.

[@GrinXpedia]

so just like UPS in my home island 🤣🤣🤣🤣

[@jalugamer3515]

the spaceX airtag was an adventure wanting one it went on a journey to spaceX and was there for a few days/weeks but its journey ended up at a scrapyard and then a recycling facility. the last ping is the last dying cry of that airtag hoping someone will come to save it, but alas nobody came. its last few minutes there it was all alone. may it find peace in another device/in airtag heaven this is a kind of emotional story right there im crying a bit ngl

[@vertica1speed]

FINALLY!! Was waiting so long for this video.

[@Redbuild_]

Yeah Finally!

[@jamesloftus7889]

Yes same

[@ForeverJustaGhost]

Yes

[@aksgrptech]

Same

[@SpecterNeverSpectator]

Sorry that you were so disappointed

[@RichardsWorld]

I'm surprised they didn't end up in an Intelligence agency.

[@technicalvault]

That would be another reason to request the refund form. Get additional details on the sender and their financial accounts.

[@M3ntalbug]

Plot twist : DHL is the cover for a worldwide intelligence agency 😱

[@OliverUnderTheMoon]

I mailed a postcard to Cali from Finland once written as an obfuscated JavaScript riddle. It took maybe 6-8 weeks to arrive and I always wondered...

[@RichardsWorld]

@@M3ntalbug well, the package did stop in the middle of an open field for quite awhile. That field might no be so empty.

[@stuartd9741]

I was wondering this. Props to apple for the return of the air tag...

[@ChaseSchleich]

I think the main thing is proving how well Air Tags work. These types of GPS trackers should be putting airlines and shipping companies on notice. We can now track our bags and packages.

[@baldbadger7644]

Air Tags does not have GPS, it uses nearby iPhone to locate themselves

[@panicaim4488]

I work at the location at 3:04 and I can say that Dhl tries really hard to find vanished parcels. After a shift technicians are searching the whole hub for parcels and controlling the machines. But there are still small bags which can drop in tiny slits in the ground. These places are hard to get to. Once a colleague dropped his company ID and a technician had to come to retrieve it. The parcel volume is another thing that makes it more difficult. ~450000 parcels run through the hub every night at the moment. I dont know which batteries are in the airtag, but usually you would have to declare dangerous goods, because they are very dangerous when hidden.

[@MegaLag]

Hey! Would love to visit the Leipzig facility. Have visit your IPZ facility and have seen first hand the complex nature of sorting hundreds of thousands of parcels. Biggest issues is the outdated manual sorting machines. As for the battery, was told by DHL that declaring the battery was not required as if was encased inside the AirTag.

[@sammygoris]

When I call Apple on my corporate line through work, I’m on the phone to someone in the US in about 20 seconds. That is amazing. When I’ve called other large companies we work with, you’re on some automated system and after half an hour of being thrown around, you might get someone on the phone who barely speaks English. Again, props to Apple for not forgetting the human element, and having genuinely good customer service.

[@glaskwok6310]

They have great customer service

[@sc1338]

Yes, every time I call it’s an American and they’re actually helpful

[@AdamMWise]

I was one of their chat agents for years and majority of their chat and phone agents do not work for Apple directly. Most of us worked for 3rd parties and Apple tries very hard to hide this

[@guyatfood2]

Apple employees dont hate gay people

[@nekogaming8461]

@@guyatfood2 They do lmao

[@obits3]

The more I hear about Germany, the more I think German “efficiency” is really just organized complex processes. It looks neat and tidy, but the process itself isn’t efficient at all (e.g. unnecessary steps and lack of communication between groups outside of standard forms).

[@Ovenman940]

I used to work for a German company, there was a lot of reluctance to change historical processes and deferring to hierarchy. This is the country of the Arbeitzeugnis, after all. I feel like the image of German engineering has been damaged by the BER airport and the maintenance costs of German cars.

[@cx019]

As a german I just can say you nailed it. Our bureaucracy is enormous and inefficient. Services are horrible most of the time compared to other parts of the world. But we still make great technology.

[@Alison-dt5wo]

Hey no, how'd you get that impression? The notoriously delayed trains, the inability to complete any building project withing 10% of the time and cost (I'm looking at you, airport Berlin, and Elbphilharmonie, and Stuttgart 21!) or is it the fact that while the Netherlands are fully digitalised, German bureaucrats keel over backwards if they don't have a sheet of paper to hold on to? Because that's... You know. Fair enough.

[@ordenmanvrn7685]

@@Alison-dt5wo That's called stereotypes)

[@sol2544]

Perhaps it is efficient in other ways.

[@Bakugan3943]

Hey @MegaLag, I have worked on postal investigations in Australia and can give a wee bit of insight into these. No one knows where your parcel is unless its scanned into one sorting facility, your parcel could have been mis-sorted and sent along with a different group. So in theory if your parcel got to Location B, and you can verify that from your AirTag, the courier wouldn't know that it got to B until, its group of parcels have been scanned into B. Also, investigations are a waste of time since logistically it takes far less resources to write off the lost parcel rather than investigate further between 1000s of parcels, so the investigators spend very little time doing a 'depot search' and if they can't find it in the first run, they just say, hey its lost. Let me know if you guys have any further questions.

[@kewlman5417]

Tl:dr They were too lazy

[@Nathan-cv6sm]

@@kewlman5417 tl:dr Its a business that can’t waste money

[@Zenovarse]

It absolutely does waste money

[@loisen]

Absolutely. That’s how it works. If the parcel isn’t scanned then they wouldn’t be able to find it.

[@danielelkin995]

I’m under the impression the only reason we use airplane mode is when our phones switch towers it does not create interference with the cockpit comms. It being a cargo plane, makes sense they’d not run airplane mode.

[@KibbleWhite]

This was insightful to see how long packages "really" take to get processed and moved around the world. I'm waiting for a package to arrive, it's been nearly a month so far, so it would not surprise me now for it to be at least another month before it arrives.

[@simontay4851]

Waiting FOR, not on.

[@LickMyMusketBallsYankee]

@@simontay4851 No real grammatical rule for saying "Wait For" vs "Wait on". It's generally accepted that "for" is reserved for objects and events while "on" is reserved for people. However in American English the two can be used interchangeably, i.e. Sent a letter and now waiting on the response. The only real rule I see is that waiting in this sense is an intransitive verb, and can't take a direct object.

[@stevenfarrington2361]

@Kibble White I agree. I ordered some products from the USA from a company that doesn’t ship internationally and had them sent to a friend in Rhode Island who separated the products and sent one package to South Australia and the other to me in North Island, New Zealand. Both sent by US Postal Service. The AU parcel went anti clockwise to Los Angeles and direct to Australia while the other went via New York to Japan and then to NZ taking 2 weeks longer to arrive. No idea why USPS didn’t send the NZ parcel via Sydney to NZ but then I don’t have a degree in logistics.

[@paradonym]

DHL: "parcel has been loaded to the delivery truck" multiple days pass me: "can you look in the car which drove that address at that day? My package is so small it may have fallen between seats" DHL: "yes, we found a package between those seats, you'll receive it soon."

[@creativedesignation7880]

Honestly, compared to the shit DHL usually does, this is a success story.

[@thecrazy8888]

So basically: DHL eventually opened up the packages, saw they were shipping an active tracking device, and only reacted once they realized someone went big bro on them.

[@Paztacos]

Unlikely. Like he said in the video it was most likely that it wasn't even looked into till he asked for a refund. Since he didn't fill out the fourm they didn't know how much the package was worth but they knew it was enough for someone to fill out the paperwork so they did an actual investigation.

[@jacobprittie2010]

@@Paztacos more than likely it fell between a belt and a worker only noticed 3 weeks later I did that plenty of times at fedex

[@Paztacos]

@@jacobprittie2010 ya but the timing of them finding it means that they probably sent someone to actually look for it after the refund request. It is unlikely that they even looked for it before the request.

[@wookie2222]

I'm from Germany and a lot of parcel post services here are covered by DHL since they are owned by our somehow state owned postal service in a monopoly position. It happened to me several times that parcels were sent to or from me and got lost and trying to reach out to DHL to clarify the situation is always "fun". In most cases nowadays, online sellers will just send you a second delivery and kindly ask you to send the first one back to them if it nevertheless arrives. And since some sellers ship their sometimes expensive products in original packaging which makes clear that an expensive item is inside, for some strange reason, it are often those kind of items that get lost. But the other side of the coin is that Deutsche Post tries to save as much money as possible, so their services (and those of DHL) are as bad as they are because they don't invest enough money in their workforce. Hence long wating periods. Oh, and getting an answer after weeks that your question might be answered in the next month or two but requesting you to send some further information within the next 7 or 14 days is somehow typically german.