We Fixed Our Mis-Cut Door Jamb

[@ndlz1]

It’s all about mass production with no regard for craftsmanship or even a job well done. Yet we are paying exorbitant prices for poo! You did an excellent repair job!👍🏻🙏

[@JamesCouch777]

Sad but true

[@justkenny6474]

Despite the issues and additional labor the door looks gorgeous.

[@auntiepam5649]

Thank you Doug. I am sorry Stanley did not back their product. I am glad that we know of a good wood filler product. Thanks again Doug.

[@aries37]

If "he knew doors" that door never would have passed Quality Control. Love the hardware.

[@cherylemaybury9967]

I’m glad you were able to fix the door problem. Customer service is non existent in USA. If the guy knows so much about doors then why is he selling damaged goods that are so poorly made? It’s a good thing you are so good at fixing other people’s mistakes. 😊

[@leonakobe9126]

There is no quality control anymore. Companies just don't care. But, we all know that you can fix almost anything Doug. There are many of us who have benefited from watching you conquer these problems. Keep up the good work, it's all looking great.

[@dmartin4295]

Once again, you made the best of a bad situation. It's rare to find quality products anymore, (or excellent customer service) glad the wood putty exceeded your expectations! The hardware really sets off the door, it looks beautiful!

[@lucillelee741]

Doug, you should be a teacher at a prestigious carpentry school. The students would do well t have the opportunity to study under you. Again, a great video!!!!!! Thank you!

[@lorihunt7318]

Very good job, Doug! Glad you found a good solution and a way to fix their mistake. Send the head of Stanley Doors a copy of your video, so they can see what you had to do to fix the door...maybe that'll make a difference in their response. Beautiful hardware. Beautiful family.

[@73honda350]

The door manufacturer does deserve a lot of credit for employing vision impaired persons on their production line, and judgement impaired QC and production managers.

[@MimiMcWil]

We all know how handy you are. If just an average somebody had bought that door 20 minutes of nothing would’ve helped the situation. Also, you know darn good and well if you’d returned it for another the next one would be the same!! I certainly expect more than that from a company like Stanley! I’m glad you got it fixed, it looks great!

[@cheryld4484]

It sucks that you received a bad quality door, but it’s so cool that you were able to fix it. Great job as always

[@pannis72]

Customer service is nothing like it used to be. Makes me sad! Great work Doug!

[@mlm7598]

Good job Doug! We use JB-Weld on our dozer, excavator and road grader when needed. Excellent products. I am surely going to pick some JB Wood up as well. I didn't know they had that product! Thanks for the heads up. The door looks great and I love this sharing as we always have trouble aligning those fittings. Wish they would create a standard fitting for them all. Love the gold door fitting...beautiful and perfect as the era of the home seems the same. Love it! Have a great week you guys! Blessings

[@cyndifoore7743]

With some paint no one would know there was a problem, you did a great job. That guy from Stanley lacks integrity, Stanley used to have a good name. Maybe the company that makes the wood filler should go into the door business.😊

[@pinkmosquito22]

I had zero doubts about you coming up with a great solution for this! And of course, you did not disappoint ;-) Great work as always, Doug! Thanks for sharing this project with us!!

[@katiedid713926]

Nice fix. Send that guy this video and ask him how exactly a chisel would have helped. I’m so glad you share these realities with us, how the manufacturer is so happy to help. Yea, right

[@armidaperez5360]

Ha ha good one 👍

[@dorabort6622]

You did great job fixing the door. Not many people would have the patience to fix the problem

[@MiddleEastMilli]

Beautiful set up with the door and hardware Doug! Well done! You and Ashley always do things with excellence. So proud of you. These little tips you learn will always be a blessing to your family!

[@sharondumont9048]

Doug you handled the situation a lot better then I would of good on you 👍🏼😉🇨🇦❤️

[@kerrylynnparsons7879]

Good morning Doug and Ashley!!! The door looks great!!! 🤗❤️🎶

[@bevjane7245]

Doug you have such great patience, something that is in short supply everywhere these days! God Bless you and family with continued success

[@oldgloryhillfarmturtlewoma9132]

Beautiful door, great work Doug, all done with the attitude of a genuinely nice person.

[@solaroc501]

Bless you for your wonderful attitude!

[@maryallen6334]

50 years ago we bought a dining room set and over the years I have recovered the chairs many times. As they are steel and wood the wooden screw holes got bigger and bigger and a lot of the screws would fall out. You have just shown me how the problem can be solved and I am so grateful. You have no idea!! And to see you actually doing it has just made it easy; so thanks a lot.

[@TheWoodHaven]

Never heard of JB Weld for wood. Great video just for that tip alone.

[@sherilynl4038]

i've used the Sculp Wood system too. same sort of 2 part epoxy "clay". have used it for sooooo much wood repair. awesome stuff

[@ruththomas6361]

That epoxy wood filler is truly great stuff. I broke the plastic feet on and otherwise great little piece of luggage. I put a bolt through the hole with one nut on the outside and one on the inside to make the new foot, but of course, that bolt was now a piece of metal with the potential of scratching or poking any surface it contacted. I decided to try to mold a new foot out of the epoxy wood filler around the exposed bolt. I made that repair about 30 years ago, and the "feet" still are intact (as is that great piece of luggage.) I painted the new feet black to match the luggage, and unless I bring the repair job to someone's attention, nobody would even notice them. Necessity is truly the mother of invention.

[@kwells8807]

❤ JB Weld products! You'll never know after painting. Looks great!

[@hollynoel7736]

138 Subs! Last time I looked you were at 133. You guys are my favorite channel.

[@sallyhover8173]

Wow! That was some really hideous customer “service”! Hope they see this video! You did a fantastic job fixing the door issue Doug. Knew you would!🙏🏻❤️🙏🏻🇺🇸

[@waterlooboy]

Thanks Doug! Quality work is no longer a priority! It is up to us to make it work and look good! Good job!!

[@valkoop8258]

Good fix, Doug. As a Canadian, I am embarrassed by the poor quality and customer service you received from that for company. My apologies on their behalf. Keep up the good work. I really enjoy watching your channel. Hope you have a great day today.

[@alicetaylor1001]

, I agree as a Canadian I'm very sorry for the poor customer service also

[@michiganjfrog5714]

That door handle is pretty.

[@diyfferent]

Thank you :)

[@SparkieLady3]

It's very clear to me, the manufacturer doesn't know much about doors after all. Especially since they've been selling defective goods this whole time and obviously they're not interested in correcting the misaligned hardware hole's anytime soon. I'm so sorry that company treated you so badly and I'm sure they are going to lose a lot of customers in the near future. But I for one, am very thankful you showed us a permanent way to correct their mistakes and it looks like it will make the lock's a lot more secure, than any other solution that I could think of. Thanks again for sharing and much Love and Hugs to you and your wonderful family!!

[@jacquelinepokoo8659]

Job done door handles look very nice.....your videos are always good to watch

[@number1pappy]

Wow! I, for one, will not be purchasing any "Stanley " doors. I was on the fence from your last video, but you made it crystal clear by placing the strike plate against the door frame. It was obviously cut wrong. To offer only $25 for a $500 door is ridiculous! I would have returned the door, but I can totally understand after having it installed, not wanting to. Thanks for giving us the heads up about Stanley brand doors.

[@christopherhylton8462]

I have used JB weld products for years on metal applications. It has never failed me yet. Didn't know they also had products for wood applications. That door company should really be ashamed of itself, proof that some companies and people really don't care.

[@missykowalewski]

Ur problem solving and sharing with us is worth far more than anything that came from customer service. They must be unaware of social media and the power it possesses. That’s the only reason for not making it right that makes sense because word of mouth and sharing from here can reach millions. Great job as always. U guys r a rare treat in this crazy world we live in. Thanks for sharing with us.

[@mrrs8118]

Beautiful door and hardware. Too bad the manufacturer did not offer more help, but you did a great job correcting their mistake.

[@rhondasnair9304]

I honestly didn't think the puddy was going to work so happy it did y'all don't have the best luck with doors. I'm not a big gold color person but the door looks amazing. Y'all really know how to pull stuff together and make it flow.

[@thomasmorse6692]

That's good to know. Paid to have a new steel door put in with aluminum threshold. Took 8 hours. Guy drives off and dead bolt won't latch. Got it to work finally without that plastic insert but I see Walmart sells the JB Weld stuff so, I may redo it. Thanks!

[@peggyzion8448]

Oh Thanks!! I have two exterior doors to replace. I will definitely 1) check that the openings are located in the right spot 2) AVOID STANLEY DOORS !!!

[@theropesofrenovation]

I had the EXACT same thing happen with my door. It wasn't Stanley. I was infuriated but did exactly what you did. It worked out but what a PITA!!!

[@indistinctchatter6677]

What a pain. I think you had a problem with a brand-new warped door in an earlier house. I'm dealing with a similar problem with a Stanley full glass French door. $25 off is an insult.

[@angiebryant750]

People really don't have customer service skills anymore, and it's sad. People used to take pride in their work. I knew you could fix the issue, but you shouldn't have too. Great job Doug. Hugs and love from Mississippi ♥️

[@annettearties8538]

That's ridiculous, people don't care anymore about customer service. Hardware looks really good. Once again, you are the man!😊😊

[@benjohnson1082]

That door hardware looks awesome.

[@RobertJLessard]

When he said he was in the door business for 30 years I would have said well it won't be 31 if you keep making them like this. 👍

[@sharibushnell003]

Awesome Doug glad that job is done for ya . And yes that JB WELD IS AWESOME stuff I've used it in the past not the wood one the one I used I used on metal. Have a good day .

[@diyfferent]

I love the regular JB weld too. It's so handy to have around!

[@householdlogistics]

What a great product review your channel provided for the wood putty manufacturer in this very video. That company has surely just got a lot more customers, because you proved without a doubt the product was as described. As for the door company customer service person, they dropped the ball and totally picked the wrong customer to try and misled. Big oops. Quality speaks for itself. Always. Thanks again for being the people you are, and showing that you give everyone an opportunity to make things right, but that you also follow through with your social responsibility to the wider community to calmly & politely, yet directly, tell it as it is.

[@Caoucaren]

Very good repair job, i agree poor customer service from Stanley.

[@saezell1]

Ive bought several new doors. None of them were right. We had to do the same as you did only my husband glued a piece of wood cut in the shape of the whole. You fixed it perfectly. Great job!

[@noordcop1]

Stanley Doors makes good advertising for itself here. At least we know all 138 thousand subscribers where we should NOT buy a door. 😊

[@janhunt6214]

Thanks for the putty endorsement! I have a piece of furniture that’s needs a little help. I’ll be using this JB putty.

[@doyeworrell1680]

I’m so sorry you didn’t get much of a resolution from the door representative, you had to do a lot more than $25.00 worth of work to install the door properly. Your door hardware is beautiful 😻 I love 💕 it!

[@deboralintner6223]

I went back and rewatched your video tour of your house, you all are doing such an amazing job.🌻🌴

[@galady8632]

I need to replace 2 exterior doors on my home. I definitely will other consider Stanley doors. Due to a recent robbery I will purchase steel doors. My home was built in 1967. For some reason I measured holes for the regular doorknob and the double cylinder deadbolts, of course they do not match the current steel door pre-drilled holes. Thanks to Ashley and Doug I know to invest in JBWeld epoxy to repair both doorframes. (I might buy extra since I doubt the hinges are in the same location. I neglected to measure those.) It seems no task is straightforward but thanks to this channel many of us are better prepared.

[@debrabrooks6138]

I have had to order several doors over the years and for me I have never gotten a prehung door from Stanley where it lined up as it should of.. Very disappointing that they still have the same problem. I am so glad you were able to fix the door! Congrats on another task taken off the list! :)

[@Christa10]

❤4 days later.. I’m going to but three tubs of that and fix my door jams. My are really messed up. That product really work. Hi Ashley ❤

[@kentlane8269]

where can I get that precision straight edge cereal box

[@nancyparker8363]

Glad to see you problem solved it as usual!!!

[@ej115]

Glad that wood putty worked so well

[@jomac2913]

How disappointing in the Stanley customer service! Your door and hardware choice is perfect!

[@Hollybank5]

That’s very attractive hardware and I love the glass on the door !!!

[@jonathanguess4052]

Great job on the door frame

[@kkeenan536]

Dang, I needed that putty (never heard of it before!). I ended up using Bondo & it’s flaking. Door looks great 👍

[@asigridpreiser4970]

Of course Doug fixed it! Another great job and your patience with under achievers in the manufacturing industry.

[@amiedavis5257]

Doug and Ashley, I will tell you what I use for "wood filler" and it will hold forever. I take all the wood shavings I have (sawdust) and add it to mixed two part epoxy. I use tape where I need to protect the door. The nice thing is you can get it smooth with denatured or rubbing alcohol so you don't really have to sand too much. I can add any kind of "tint" (oil paint or titanium dioxide) to color "wood filler" so it pretty much matches everything around the area needing to be filled. It's cheap and I always have the two part epoxy on hand so I never have to run out to the store for filler.

[@jimcooksey812]

I appreciate you outing Stanley door products for their poor customer service. It is not a small mistake, I would take the pictures to the big box store where you bought the door and talk to customer service they might like to know... You could also check the other Stanley doors they have on hand and see if they have the same defect. Take pictures, send them to Mr. Rude Customer Service... offer to make an in depth video. I own my business... Small Box Store... That means I own the mistakes too. Thanks for the video! Have a great week!

[@dirtroaddestiny]

I’m repairing doors currently too. My bathroom door in my room fell off. Lol our mobile home is old and we work on it as we go. Keep up the great work and inspiration.

[@diyfferent]

Yeah, they usually didn't use the best quality doors or hardware in those homes. But with a little work, I'm sure you can make it better than ever :)

[@dirtroaddestiny]

@@diyfferent so far we’ve done a well, driveway, new floors, paint, and now I need to fix my door lol The hardest part of our property was the trash clean up. It was in rough shape at first.

[@68paulak]

I’m glad you got that done and behind you. The hardware looks fantastic.

[@skrtskit1521]

Nice 20 minute job huh Stanley? Good work Doug. Hope you send this off to the mfg who lacks in quality craftmanship-long lost with mass production. 💖🎶

[@MAShurts1]

Oh I needed to see this. Didn't know about that putty. Now I can fix my doors!! Thank you for sharing this!! 👍

[@Ann10999]

You always managed to fix the problem , great job done , 👍🏻❤️😊

[@Greg8872]

This is great timing. My door in the garage to outside no longer lines up since I had foundation repairs done, and the holes need redone so it will latch and lock (currently a 2x4 screwed to studs overallping the door keep it shut. I'll be getting some of this instead of replacing the wood like I was thinking I needed to do.

[@judycarter8199]

You did a great job with what you had to work with. I can imagine the doors and jams are manufactured in separate areas of the plant and the jigs aren’t calibrated-the jams may match some doors but not all and the company doesn’t care. As another person commented on this or the last video, it would have been easier for you if the jams had never been cut out.

[@beverlyherring6595]

Door looks good. Sorry you had that experience with the door company. Truthfully, customer service tends to be thin on the ground these days wherever you are. Blessings to you for being a good problem solver.

[@lindapeterson7166]

Hi Doug Ashley & kids,you did a fantastic job fixing the problem.Great job Doug!I hope your family has a wonderful day.🌷💕🌷

[@marilynweist2645]

Your door hardware is beautiful! Love it!

[@sandrasstitches]

Good job. It’s sad that companies fail to take ownership of their mistakes and deal with them honestly. I’m glad you shared that wood putty as I have a door latch that needs readjusting also.

[@egg110905]

Thanks Doug I’m going to try it. You can imagine what I’m going through when I mess with woodworking and my cripple right hand and arm are making it so hard for me. I need that. Keep it up.

[@colombepetite]

I am so glad you used that wood putty, as I have been curious to know if it would help me with a repair but didn’t want to spend the money without knowing. I couldn’t tell whether it could be used outdoors or not though. The door looks great and thank you for showing how to fix such a mistake.

[@pinballrick6031]

As always, your work looks good, works great and will look perfect once the finish work is completed. I saw "no shrink" and thought, "We'll see." I couldn't tell you how many times I've used some type of filler or putty with the no shrink claim only to have it shrink, separate, chip and crack. I'll remember the JB Weld. Call me paranoid and not to worry you, but the back door in my last house was half window and the front door had a large stained glass window in the wall right next to it. I felt that someone could easily punch a hole through the glass, reach in and open both locks in those doors. Like yours, my home wasn't a tract home with neighbors pressed up against it on all sides and I knew I had prowlers due to coming home and seeing footprints in freshly fallen snow circling my home. My solution was to install a deadbolt that was keyed on both the inside and outside. I could keep a key in the deadbolt on the inside for convenience and remove it when I wanted to. (I have other security measures as well that I won't go into here.) I might come home to some broken glass, (never did), but no way could someone have opened either of those doors without using extreme force. You all are pretty good at planning things out and so have probably considered this and are comfortable so you can probably ignore my paranoia.

[@garysuderman174]

For that matter the door frame is thin and anyone with an oz. of strength could kick it in. So if there was a worry about that it probably wouldn't cost much more to fix the damages caused by a break-in either way. I have steel enforced door frames with lag screws going into the wall framing studs about 6 inches long. But a dog works the best in my opinion.

[@ellef4812]

Door looks great! It is terrible that many companies "standards" are so poor!

[@leethebee1560]

Had the same problem too. I was able to get a larger latch plate, chisled out the hole and resess, voila it came out good. Great job again i like what you did

[@empret7704]

So satisfying to hear that door close with a click ... well done

[@angelfrankenfine]

wow your door hardware is absolutely beautiful

[@pattycarosi9618]

Thank you Doug I need to fix my door jam. I have this same problem. This door has given me a headache from the day I got it. Now hopefully with this video and this stuff you showed and a little sanding I can fix it. Customer service did not seem to care plus the guy was nasty when I called. He said return the door or get a man to do it correctly. 😅 I thought it was because I am a women.. As I watch your video I see he just does not care at all!! I will never deal with them again. Thank you for sharing this. Very helpful to me.

[@briandailey7274]

My maintenance consist of JB weld duct tape and zip ties LOL. Awesome job

[@armidaperez5360]

I think most people will use them at one time or another add plummer's tape & electrical tape & your complete.

[@jesusisGod1434]

Wow. Customer service sucks. Doug will fix it! Yes he can! Greta work! Beautiful hardware! Love it! ❤️👍🏼

[@jackie6582]

Well the door looks great 🌻👏🙏

[@mariehall9514]

I love the door and the hardware!!! Beautiful choice

[@aimhighhomestead5862]

It turned out beautifully.

[@melanieeaton3344]

Thank you for the review on Kwik Wood Putty, I'm going to check it out.

[@peterwest323]

Thanks for sharing your experience with Stanly Doors' customer service - apparently they don't care about their customers. I always keep a can of Durham's Water Putty around. It lasts forever, and it can be used alone or mixed with wood glue and sawdust to make any kind of wood repair required.

[@canuckyank82]

Excellent recovery on the junk door, Doug. I have used the wood putty before on the door holes. It is a great product. I used a sanding block to sand the putty flush. You are so patient and wise about your repair work. I am so sorry that the new door was problematic. I think this is the new normal in America. A great video. Thanks for the hard work, Ashley!

[@nancyantrim3130]

I really like that door. Very nice choice. It is a shame you had to deal with the issues but glad you were able to fix the issue.

[@startupadmin540]

Hey Doug, may I suggest getting some stock metal strip or security metal door jamb kit from the door hardware section at your local hardware store or Habitat for Humanity ReStore to reinforce the door jamb and to prevent kick ins. Most of the wood they use now is finger jointed pine and is not as strong as some of the old growth wood you might be removing. Sorry about Stanley, it’s no wonder people have lost faith in these companies, there is no pride in workmanship or in building quality products anymore. They just do what it takes to put out cheap and dirty junk (I would not consider a $500-600 door cheap either). You might want to take your complaint to another level past this front line gatekeeper-it’s really unacceptable that they told you to fix it yourself! Especially when the whole point of buying a pre hung door is that all the fine tuned fiddley fitting work has be done for you. Most of their production work is cut on the CnC and factory assembled so Stanley has Quality Control issues as well. I would figure your time, labor, and a portion of the transportation and delivery costs into the amount Stanley owes you and accept no less, $25 bucks sounds like a bit of an insult if you ask for my opinion. -Good luck Doug!

[@faithluckystar]

Thank you for the J.B Weld Wood product recommendation and demonstration. That helps me with a door, "situation".

[@dominiqueuniquenique9752]

We are about to change out a door ourselves because the big box store couldn't make it to specs we need. Kind of defeats the purpose of a "custom" door. Watching your videos has really helped me get projects done around my house. Thank you for sharing what you do.