Dual Flush Water Ridge Toilet | Toilet won't Flush | One Piece Toilet Not Working | Troubleshooting

In this video I troubleshoot and repair a Water Ridge toilet that fails to fill and flush. The problem seems to be the filter screen in the fill valve stem and it's an easy fix! Check it out!
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My Website: www.fixitwithjerry.com
Replacement Fill Valve: amzn.to/3M3R1e7
Replacement Fill and Flush Valve kit: amzn.to/3pEfSxQ
- Tools Used in this video -
Channel Locks: homedepot.sjv.io/YP5GR
Needle Nose Plyers: homedepot.sjv.io/JrOrma
7" Paint Pan: homedepot.sjv.io/ZdLdy1
Sponge: homedepot.sjv.io/XxGxXa
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Thank you for your video, fixed our problem within 30 minutes with a house full of guests!

[@LocalCoot]

My favourite part of this video is when you say "these valves are pretty easy to disassemble" and effortlessly remove the top half. I must've watched that part a dozen times! Seriously man, it took me a while to do it, but it worked out well. Very helpful, thanks for your video!

[@fixitwithjerry6161]

Lol, I've had a lot of practice. Now that you've done one the next 100 will be easier!

[@carolem923]

My husband and I have tried so many times to twist and remove it but it’s not budging and we’re terrified to break it. Any tips here?

[@HayabusaOrlando]

My toilet would take 10 minutes to refill. Drove me crazy for months while I used the guest bathroom most of the time. After watching this video it only took me about 5 minutes to get that filter cleaned out and now it runs like a new unit!!! Thank you This is one of the most useful videos I have ever used to fix a problem. Liked and subscribed

[@fixitwithjerry6161]

Thanks so much

[@harleyquebecenrevue3580]

Had problems with my water well. Once fixed lots of sediments came up into the pipes and cut off the water to the toilet tank. Thank you so much for your simple to the point video. Fixed it as per your instructions and now the tank fills up quickly. Really appreciate that you made this video to help us out.

[@fixitwithjerry6161]

Glad I could help!

[@christrites4251]

I watched your video since I just bought a house and it had this type of dual flush (never had one like it before) because its was filling very slowly. I took it apart and you were exactly 110% correct, it was that small filter, cleaned it out, put it all back together and presto, what do you know, it works excellent. Thanks for posting this video, it made the whole process a lot easier, cheers!

[@fixitwithjerry6161]

Awesome! Glad I could help!

[@jacquesviau8028]

Thanks for your video! Very comprehensive!

[@davidwang6889]

Great video! My toilet stopped filling water this morning,gonna try your way today.

[@GregLopez75]

Awesome! My commode works again. Thanks a bunch for sharing this video. Shout out from Dallas, TX 🇺🇲

[@fixitwithjerry6161]

Glad I could help!

[@galacticcat209]

cheers mate, i was struggling so much before this video

[@rons1566]

Thanks for posting!

[@tybritt1]

Good video and I totally agree with you on throwing the screen away.

[@maryhuddles]

Thank you so much for this post. I really appreciate this share. I actually just left the stem on and took some needle nose pliers and just pulled the filter out from the bottom, just a tad bit easier that way.

[@fixitwithjerry6161]

Glad I could help! Yea if you can get to it with plyers I'm sure that is easier. I didn't even know it was there initially. I've taken the screens out of about 5 rental properties in the same neighborhood and only had to replace one.

[@ingridquartermaine6575]

Trying to understand so you unscrewed the back water supply and stuck needle nose pliers and pulled screen out??? Sorry I'm a cook not a plumber Trying to learn and understand 😅

[@Pescador2022]

Thanks for sharing the information your solution work for me. Thanks again. 👍

[@touche6792]

Excellent video

[@kranthikumar6076]

thank you for this video. I successfully repaired my toilet flush. 👍👌🙏🏼

[@fixitwithjerry6161]

Glad I could help!

[@TrueGeekWisdom]

This worked perfect! Thanks so much!!😊

[@fixitwithjerry6161]

Glad to help!

[@anniek337]

We took everything apart and could not figure out why the water won't come out. The filter was clean but it worked after we put everything back together. Maybe there was a kink in the white water line. GREAT VIDEO, easy to understand, thank you

[@fixitwithjerry6161]

Glad you got it figured out.

[@anniek337]

@@fixitwithjerry6161 Your video was very very good. The lighting, and the steadiness of the cam and no focus issues, and concise and spot on. Many other videos shake too much and too many shadows and hard to understand THANKS AGAIN

[@fixitwithjerry6161]

@@anniek337 Thanks for the positive feedback! I do my best to plan the videos out from start to finish but I also have a full time job. Sometimes you just have to seize the moment and work with what you have. My Galaxy S21 phone does a great job with image stabilization. All of the conditions you mentioned are things I self critique all the time so it's nice to know that it makes a difference. Thanks again!

[@robwright7249]

Great video concise short to the point. Well titled good camera work & commentary. Thanks very much a real time saver!

[@fixitwithjerry6161]

Thanks for the positive feedback. I'm always trying to improve! 👍

[@gilpanganoron5703]

Thanks thats great.

[@AworldOfWonderLand]

Mine was a very easy fix. Thank you.

[@fixitwithjerry6161]

Great! Glad to help!

[@qaispayman2934]

Thank you very much

[@azdesertnews7563]

Great stuff just fixed my $99 HD toilet.

[@mridulkantighosh3810]

Thanks its worked for me 😮

[@izzyflor3591]

thank you!!!!!

[@CalkoLouie]

Great video I enjoyed it 😂

[@fixitwithjerry6161]

Thank you!

[@cwilliamsphoto]

Big thank you for making this video! My filter screen wasn't clogged and was a different design than yours (the mesh was much finer), but I pulled that sucker out anyways and it immediately started filling again like it was supposed to, and faster! I also didn't have to remove the float assembly to get to it. I could just feel it with my fingers at the water inlet and a pair of need nose pliers took care of yanking it out in seconds.

[@fixitwithjerry6161]

Great! Thanks for sharing the information and glad you were able to get it fixed!

[@nasimaaktar3330]

Very good one man

[@fixitwithjerry6161]

Thanks

[@TimWarrenTourismTim]

Super excited to have found your video. Watched it drinking wine tonight. Tomorrow I'll let you know how it went.

[@Misterwhistle]

It was expecting my filter to be plugged but to my surprise there was very little sediment. What it found was that when I removed the grey cover that moves when the float lifts it that there is a small pin hole that somehow stops the water flow when it is covered. The pin hole was plugged with a hard water build up and all that was needed was to poke it with a small sewing needle. I don't quite understand to mechanics of the shut off valve but it is working great now.

[@flipnotize23]

How did you remove the grey cover?

[@Misterwhistle]

@@flipnotize23 it’s been a while but I think just use a flat screw driver and pry between the grey and white plastic where the pivot pin is. Pry just enough to remove the pin from the hole.

[@baj39]

Instead of removing the whole valve, all you have to do after you shut the water supply off and remove the upper cap is to insert a metal skewer (about 12" in length) into the small eye inlet on top of the valve and wiggle it bit to loosen the gunk that prevented the water from flowing. Re-insert the upper cap turn on the water supply and you are good to go. Think outside the box.

[@fixitwithjerry6161]

🤯 great idea! I'd pin this to the top if I knew how!

[@EVILalwaysDIES]

No one has that 12 inch crap

[@fixitwithjerry6161]

@@EVILalwaysDIES You don't have a cabob skewer in a kitchen drawer? Doesn't have to be metal.

[@trumpking4874]

@@EVILalwaysDIES I do

[@ingridquartermaine6575]

Wish a video was done with the skewer.

[@gladyshughes8497]

Overall, this is a great kzbin.infoUgkxZ7xR4U1TX3HwZZ84K6KfzVTyrqxaZ3jZ toilet . A wax ring did not want to stick on the bottom of the bowl. I added a C200 Toto bidet. This is an outstanding combo

[@iLanFrid]

What an excellent video. I just watched 23 videos and this one by far is right on. Thank you sir.

[@fixitwithjerry6161]

Awesome, thank you!

[@gmac2057]

cleaned out the filter, worked great! Thank You!

[@fixitwithjerry6161]

Great! Nice work!

[@sarahhartiwgg2283]

Thanks for your video! Whats the type of wrench you recommended?

[@sarahhartiwgg2283]

The one showed at 3.31 please

[@fixitwithjerry6161]

@@sarahhartiwgg2283 It's called a basin wrench or spanner wrench depending on where you're from.

[@cuztomaudio810]

Nice video Jerry. I have the same Costco Water Ridge toilet and the tank fills to the correct level but the flushing does not complete correctly and there is very little water in the bowl afterwards. Any ideas?

[@fixitwithjerry6161]

You can adjust how much water is used by moving the float up higher in the tank. The float is the little grey half-hockey puck looking thing on the left but it's attached to the whole fill stem assembly. The fill assembly is put together in two pieces that rotate and slide within one another. You can see it best around the 3:10 min mark on the video. Notice how the bottom half has ridges on it and the top half has a grey tab. The grey tab locks onto the ridges but you should be able to get the top half to twist and slid up or down. That will adjust where the grey float sits in the bowl and in turn adjust how much water fills the tank.

[@jaysandford3010]

My toilet makes quite a noise after flushing. Replacing might solve this? What is the part number for this WDI valve set, as in your video?

[@fixitwithjerry6161]

I don't know the part number but there is nothing special about the fill valve assembly. A universal one from your local hardware store should work. The flush assembly however, is somewhat unique but there is probably a universal part out there that would also work.

[@joenotosr.2649]

I have a similar style toilet and have a question. My toilet flushes and fills okay however recently I have noticed that after a flush there is a pause before it begins to refill? Sometimes it starts to refill right away and sometimes several seconds will go by before it starts to refill. Any ideas as to what is going on and what I might do to fix this issue? Thank you. Joe N Lindley, Ny

[@fixitwithjerry6161]

Sounds like the float is sticking. When the water leaves the bowl the float might be hanging up and then falls after a moment. The falling of the float is what opens the fill valve and, as long as it's operating freely, it usually falls at the same rate as the water level. Take the lid off and flush it a few times to see if you can recreate the issue. Hope that helps.

[@diaz8901]

I just installed a new one and the filling it's to slow!!! How can I fix it?

[@fixitwithjerry6161]

Check the water flow through the shut off valve before the toilet. You can take the supply line off and pour it into a bucket. If it's not that then I'm not sure what it could be. A new valve should be clean and clear.

[@xperia1993]

I have the exact toilet in my condo. The building recently turned off the water for the building. Ever since it returned the water has been flowing over the fill line leaving the toilet to run. Any suggestions how to solve this?

[@fixitwithjerry6161]

It's unlikely the building issues have anything to do with your issue, other than coincidence. It sounds like the float is adjusted to high in the fill tank. You can adjust how much water is used by moving the float up or down inside the tank. The float is the little grey half-hockey puck looking thing on the left but it's attached to the whole fill stem assembly. The fill assembly is put together in two pieces that rotate and slide within one another. You can see it best around the 3:10 min mark on the video. Notice how the bottom half has ridges on it and the top half has a grey tab. The grey tab locks onto the ridges but you should be able to get the top half to twist and slid up or down. That will adjust where the grey float sits in the bowl and in turn adjust how much water fills the tank. In your case, you should adjust the float to be lower in the fill tank so that the water shuts off earlier. I hope that helps!

[@ryanm7563]

Hey great video , quick question the float on my toilet isn’t stopping the water from flowing , in your video as soon as you pull up on the great valve the water stops , mine doesn’t and just keeps flowing , any suggestions?

[@fixitwithjerry6161]

There's probably some trash holding the valve open. Check around the 1:40 mark on the video where I take it apart. You should check that assembly for debris. If it's clean but still leaks then it's time to replace the fill valve assembly.

[@GaryMarkowski]

If you notice, when you turn off the water on the wall, some black water leaks out. It appears the valve at the wall needs to be replaced because the rubber washer inside is disintegrating.

[@fixitwithjerry6161]

Yes, that's very common, this house is at least 20yrs old but not something I addressed in this video. It's also common for these valves to leak when turned but not when they are all the way open or all the closed. This particular valve didn't leak when all the way open or closed.

[@EVILalwaysDIES]

@@fixitwithjerry6161 im always scared to turn any valve

[@fixitwithjerry6161]

@@EVILalwaysDIES Call a plumber. If you're not confident messing with plumbing then it's best to leave it to the professionals.

[@user-bn8dd2tl6u]

What if mine when fills up it makes this loud vibrating noise

[@user-bn8dd2tl6u]

Should I still clean the filter or leave it out?

[@fixitwithjerry6161]

@@user-bn8dd2tl6u Could be the rubber seals going out, the fragmented pieces can vibrate (similar to the reed on a woodwind instrument). The water flow is probably at the perfect vibration to make noise when certain conditions are met. This is more common in older houses with high water pressure. You could try opening or closing the supply valve to the toilet a little to see if that makes a difference. Just be careful not to force it if it feels stuck. They can corrode over time and actually start leaking when you turn them. I would do this on a weekday during normal business hours just incase you need to call a plumber to replace the valve.

[@uselessname]

Thanks for the video. I'm trying to find a vid that would show me how to increase the amount of water in the bowl itself with this exact type of toilet.

[@fixitwithjerry6161]

That little grey float is adjustable. The stem has two parts. You should be able to twist it about a quarter turn and get it to slide up.

[@uselessname]

@@fixitwithjerry6161 -Man, I'm going to try that tomorrow. The little grey float tube on the left? Should I turn the water off first?

[@fixitwithjerry6161]

@uselessname yes turn the water off first. If you let go of that tube it'll shoot to the ceiling. Ask me how I know...

[@r35tmanbash]

After looking at my issue no matter how I adjust the floater it will get stuck. It will work for a few flushes I then end up having to readjust the floater once again. I think replacing the floater is my next step.

[@fixitwithjerry6161]

Universal float kits that are the same style will usually fit. You don't necessarily have to buy water ridge parts for the float assembly.

[@dennistaylor7830]

Is it the same fix if your valve is sounding like a turkey call? I thought it was the little rubber plug in the gray cap of the valve getting worn.. It looks easy enough to do so I'll see if your fix does the trick and will update my comment with the answer to my question.

[@fixitwithjerry6161]

It's worth a shot!

[@ingridquartermaine6575]

Omg mine was doing that too then all of a sudden stopped making all that noise. Now it just takes forever to fill .... at least 10 mins after a flush and usually doesn't complete a flush

[@williamcabanillas554]

on my toilet it fills the tank but after a while it sounds like it is leaking water and then it starts filling a bit more until it gets to when its full again. Any help?

[@fixitwithjerry6161]

It sounds like the toilet flush valve is leaking (called "flapper" valve on older style toilets). Your water level is slowly draining down until the float falls enough to open the fill valve again. You'll need to either clean or replace the flush valve assembly. Hope that helps!

[@Bob-jt6pq]

I had this exact problem. I followed the video and upon reconnection of everything, the top valve does not allow flow of water at all now. I tested the water pressure and that’s good. Interestingly, my filter wasn’t that dirty. Water flowed more quickly if I pulled up on the valve prior (like you tried in video). The water is still coming through, but the valve itself is not allowing it to come out. Any ideas?

[@fixitwithjerry6161]

I have seen the diaphragms fail and the linkage get loose and weak over time. Check that and then consider replacing the parts.

[@lucashamilton4674]

Hello, question: We just installed a new push button flush toilet, on the first flush it didn't flush but filled to the brim of the bowl. I had pushed the smaller button, and now we are afraid to flush it again. it might overflow. is this normal? any ideas?

[@fixitwithjerry6161]

Just checking old messages and realized I missed the real issue with this one. If you installed a entirely new toilet and the water is not draining out of the bowl then you probably don't have the toilet lined up properly. I imagine you already figured that out by now.

[@ChrisStaley914]

Wish you showed how to remove and clean the flush portion as well - mine keeps running and I can't figure out how to remove the center part to check the flaps

[@fixitwithjerry6161]

I didn't have a problem with it at the time but here's a link to a similar type with assembly instructions. www.danco.com/wp-content/uploads/2016/06/HYR451_i_10181346_WebInstructions.pdf

[@TheMethodMZA]

On my toilet, the diaphragm (the one you showed at 1:54) is warped. The outer black rubber piece is kinked. Any idea where I could find a replacement part for this?

[@fixitwithjerry6161]

Just buy the whole fill valve assembly. They're like $13 bucks.

[@lastwarning8631]

Do you have a video with how to fix slow flush?

[@fixitwithjerry6161]

I don't but define "slow?" Does it take a long time for the water to flow through the bowl?

[@lastwarning8631]

@@fixitwithjerry6161 it’s more like when I flush the toilet, it takes it 10-20 seconds to flush it completely instead of 3.

[@fixitwithjerry6161]

@@lastwarning8631 that sounds like an issue with your sewer lines. Might be time to call a plumber..

[@chrissmith513]

What causes the Waterridge toilet to vibrate and sound like a foghorn ? Thanks

[@fixitwithjerry6161]

Lol. The combination of water volume, pressure, and a rubberized diaphragm can simulate the same motions as a speaker, thus producing vibrations in the form of sound. It's hard to say what would be an end all fix for you, but I would start with trying to remove any air in the pipes. Google how to bleed air from your water supply lines. You can also install hammer arrestors if you don't already have them. Lastly, you could try closing the supply line valve to restrict the volume of water entering the toilet fill tank. This means sacrificing re-fill time but it may help reduce vibrations. .

[@yasisoufi]

Mine is the opposite the water in the tank is above the level so from time to time floating over and slow flush

[@fixitwithjerry6161]

It sounds like your float needs to be adjusted. At about the 2min mark you can see the whole stem (that the float connects to). The stem is made in two pieces that slide over each other. You can see a little grey tab or button about halfway down the stem. With the water off, pull the grey button, adjust the height, and push the grey button back to lock it. You'll want to adjust yours down so the float shuts off the water sooner. Make sure it's locked back securely otherwise it can shoot off when you turn the water back on. globeunion.custhelp.com/app/answers/detail/a_id/530/~/new-wr-toilet-model-%23-690581-or-c22133c

[@johnfros9736]

Question do you need that white pipe on ????

[@fixitwithjerry6161]

If you're talking about the small white hose then no, its not 100% necessary. It is the bowl rinse hose and provides water under the rim on the bowl when flushing.

[@Mr88rnair]

Any idea why is my water ridge toilet making noise when filling water

[@fixitwithjerry6161]

What kind of noise and where is it coming from? The combination of water volume, pressure, and a rubberized diaphragm (inside the shut off valve) can simulate the same vibrations as a reed instrument or speaker, thus producing vibrations in the form of sound. It's hard to say what would be an end all fix for you, but I would start with trying to remove any air in the pipes. Google how to bleed air from your water supply lines. You can also install hammer arrestors if you don't already have them. Lastly, you could try closing the supply line valve to restrict the volume of water entering the toilet fill tank. This means sacrificing re-fill time but it may help reduce vibrations. .

[@retropyro]

Mine flows no problem, but it sounds like a foghorn if any other water source is turned on while the tank refills.

[@fixitwithjerry6161]

Could be the rubber seals going out, the fragmented pieces can vibrate (similar to the reed on a woodwind instrument). The water flow is probably at the perfect vibration to make noise when certain conditions are met. This is more common in older houses with high water pressure. You could try opening or closing the supply valve to the toilet a little to see if that makes a difference. Just be careful not to force it if it feels stuck. They can corrode over time and actually start leaking when you turn them. I would do this on a weekday during normal business hours just incase you need to call a plumber to replace the valve.

[@retropyro]

@@fixitwithjerry6161 Sounds good, I'll give it a try thanks

[@retropyro]

@@fixitwithjerry6161 Nice call, 100% what was happening.

[@paquito7233]

Have the same toilet but the problem is the pressure when flushing. Not flushing enough. Any help? Thank you

[@fixitwithjerry6161]

I'm not sure what you mean by pressure. If you mean that the tank isn't filling with water ( and you've already checked the filter in this video) then it could be a problem with the supply line or valve. Check to make sure the tank is full of water, you may need to adjust the float so more water fills the tank. There isn't any real "pressure" when these toilets flush. Instead, the toilet is using gravity to allow the water above the tank to rush into the bowl (like opening a damn). Technically that is hydraulic pressure but don't get that confused with water pressure created by pumps from your city water supply or well. Hope that helps!

[@paquito7233]

@@fixitwithjerry6161 sorry to confused you. Water is filling properly. What I mean is when I flushed the toilet it doesn't flush properly/all the way. You will not hear the sound that it flush all the way. thank you for your response/

[@fixitwithjerry6161]

@@paquito7233 Check to make sure the tank is filling up with water, it sounds like your float needs to be adjusted. Does it flush better if you hold the push button down longer?

[@paquito7233]

@@fixitwithjerry6161 yes its better if I will press it longer. I will try to adjust the float. Thank you.

[@fixitwithjerry6161]

@@paquito7233 Let us know how it goes!

[@xinyuinternational]

The quality of this inlet valve is good, and we also provide it. If you need it, please contact us. We provide all kinds of toilet accessories, toilet cover, toilet, body cleaner, Ma Zong review department and so on.

[@TheVic900]

I have the exact same system, but the valve wont stop after the tank is full

[@fixitwithjerry6161]

Sounds like either trash in the diaphragm or the float linkage is messed up.

[@EVILalwaysDIES]

Why is there 2 flush buttons?

[@trumpking4874]

One is full flush one is a half flush

[@samuelhara4874]

Can anyone tell me what that small pipe is plz?

[@fixitwithjerry6161]

If you're talking about the little white rubber hose that is the toilet bowl rinse/fill hose. It sends water into the toilet bowl after you flush to help wash the walls of the bowl and add the right amount of water to the toilet bowl.

[@samuelhara4874]

@@fixitwithjerry6161 thank you so much 👍

[@terencemitchao]

can I pour muriatic acid in to melt those clogged dirt?

[@fixitwithjerry6161]

Probably not a good idea. I know muriatic acid is corrosive to steel so it will probably damage other parts, plus what else the acid would eat through? Could cause some major damage.

[@jeanpaullavieille5806]

Why don't you address the flush valve locking up

[@fixitwithjerry6161]

Not sure what you mean, It may have just hung up due to the lack of water in the thank. It wasn't an issue at the time.

[@jeanpaullavieille5806]

JUNK 😂

[@joa175]

Very helpful thanks pal 🫡

[@fixitwithjerry6161]

Thank you