Dumbest Oil Leak Ever Fixed on our Land Rover

[@dannybroderick1728]

Hello Christian and Vera. I have got to say, Christian, that I have been watching your channel for some time now and I have come to the conclusion that Landrover should be paying you for these videos. Your approach to repairing Landrovers is superb. You seem to know more about Landrovers than Landrover. Thankyou for great videos👍

[@chrischarlton1033]

If I take a vehicle into a specialised dealership with a fault, I would expect when I got it back that the problem would have been sorted if not they haven't done their job to a satisfactory standard and either they don't charge or keep it until it's fixed. I am with Vera on this one.

[@alexshapley8331]

I totally agree with you, Vera and the principle (especially as there was an existing LR Technical Bulletin that they should have known about) - but I think the chances of them admitting their negligence in an email are very slim.

[@richardguse3410]

Totally agree. Unfortunately these days it seems the dealers are just retailers and the "specialists" are independent shops. That's been my experience in Canada with Volvos and LR.

[@desmcdermott6090]

Words of wisdom that we should all live by - " I will never ever enter a Land Rover Dealership with one of my vehicles." Well done Christian and Vera

[@user-zt9ci4vu2d]

I have worked for various car dealerships throughout the world and 3 have been Land Rover Dealers in 3 different countries. I have to say the issues you have raised whilst relating to the leak does not fix the overall problem the Dealer has. That problem is I believe experience. The experience of the mechanics on individual models of cars is priceless. What You and Vera are doing is gaining that experience and knowledge of your Land Rover cars and that experience and knowledge is priceless and your videos are passing that knowledge and experience onto others which is greatly appreciated. Thanks

[@Vera_and_Christian]

I agree that it is much more difficult to gain experience on so many cars. It´s relatively easy to know one car. Christian

[@1699bridgetown]

I fully agree with you but if the repairer doesn’t have people with the right experience then they shouldn’t charge so much. Unfortunately that is the sad reality. You are better off doing it yourself or going to an independent repairer with a great customer experience.

[@jameshayward1223]

Mechanic inexperience?,or management ignorance?

[@paulmcgee1867]

They are not up dating the dealership training that’s another reason.

[@paulmcgee1867]

@@jameshayward1223someone pulling wool over their eyes?

[@richardharker2775]

That must have been stressfully exhausting. I'm glad you're still laughing about it all. I'm also feeling sorry for the Landrover owners who rely on a dealer.

[@Vera_and_Christian]

Me too. I have no problem with Land Rover because I never deal with them. Christian

[@Landybandy1]

Christian and Vera you should both start your own independent Land Rover service and repairs. Us enthusiasts would travel from the UK to come to you 😂

[@GT380man]

@@Landybandy1I’d travel to watch them fix someone else’s LR, and maybe help.

[@stephenadams9767]

sir i went to a land rover garage for a full service, when i picked the range rover up i paid in full (cash) they gave me the paperwork with 60 things they did, the next morning i checked the oil level all was well then i notice the diesel filter was not new then i checked gear box sump that was not new then i checked the air filter that was not new, so long story short, they did the service again with me under the ramp making sure the job was done, i learnt a big lesson, not to use land rover and trust no one, do it myself, but at 61 year old i dont bend as good as i did, but it just takes me longer to do the job,

[@noway3795]

stephen. can you disclose the dealership?

[@islandhopperstuart]

Well done Christian! Looks to me like ZF clearly had a porosity issue with their aluminium casting, and anyone that thinks that such leakage paths change with time has not the slightest bit of engineering intuition. But you have that intuition, and you were clearly 100% correct. I thought it was only in the UK that we had such f***wits in customer service making supposed learned pronouncements on such matters. I hate the arrogance of main dealer Servicing Managers: it's just not in their DNA to admit that they could in any way be wrong. Instead the Customer must be a dumbass and pay-up. Screw the lot of them: I feel your anger. The last time I went to main dealer was 28 years back with a new motorcaravan. So bad was my experience over the first year that I sent an engineering report to the big boss of the group concerned in London. Next day the phone rang and it was the manager of the garage concerned: he said he'd had the biggest bollocking of his life from the top man. He went on to say "We train them like aircraft technicians, and then there's not a single good one on the tools" (in my view, those on the tools weren't the main problem but the Service Manager, who was clearly totally incompetent, was setting the tone for the whole department). Then the manager invited me back to the garage to address his workforce. I considered it but ultimately I refused saying that I'd told them in the report that my shadow would never cross the threshold of his awful dealership ever again, and that's the way it would be. I was so angry anyway that it wouldn't have done anything for me or them. Since then I've done every last iota of maintenance and servicing myself, whatever the problem. I fell so sorry for the last owner, but relieved that you found the issue. Well done Christian: I hope the boss of the dealer concerned watches your video. In fact, why not send him a link?

[@pking6402]

Great post!

[@robertjones-j8t]

Great video's. If there a manufacturing defect/fault of any vehicle , the manufacturer should pay for the full cost of the modification or repair it is not the customer fault what so ever

[@matraz10]

Gotta love JB Weld. I broke part of the engine block on my Land Rover's 5.0L where a water pump bolt went. So I used JB Weld, oiled up the bolt and bolted it into the JB Weld repair and let it set up over night. Next day took out the bolt and cleaned it up, put it back in and it worked great. So if JB Weld can survive the engine block temp, I'm pretty sure it'll survive the transmission bell house temp. But my experience with Land Rover dealerships is they stand thinking they are superior, until they get called out on it. Kind of like doing this video. My nearby dealership seemed to remember me after I called them out and they always seemed to work with me as an equal afterwards. But after they screwed up and they had to come back and fix their error, they should fix it for free.

[@sheldonmurphy6031]

Here in the states, we call dealerships, Stealerships !! I think if Landrover admitted to do anything wrong, they would be swarmed with people. They would have to take account for shady ethics. You Guys Are Amazing! I feel like im learning so much about this vehicle, yet ill never be able to afford one! lol

[@nickwall4547]

Typical business denies all responsibility for doing a bad job. Well done for finding the fault, great videos, thank you.

[@dcasteaux9181]

I bought a Skoda Fabia with a crack in the engine sump: ‘temporarily’ repaired with JB Weld. 152,000 miles and 12 years later the repair still holds.

[@Vera_and_Christian]

That is great.

[@gilbert7794]

Vera is correct they completely failed to fix a problem and should fix I for free. And it was a know manufacturing fault.

[@peternash6206]

Message for Vera only: Could you please leave the letter from the dealer on Christian's workbench so we can catch a glimpse of which dealer was so unprofessional. I am a Land Rover and Range Rover user and have had very bad experiences with dealers in the UK and in Spain. Thank you for a great series.

[@cosminstaicu6522]

Not surprised at all - Land Rover Official Dealers' customer service is awful. I'd go as far as to say they are scammers based on the experience I had in London. You guys are amazing, by the way!

[@ericjohnson6802]

Unfortunately, most brands are much the same in Aus whether LR, Toyota or Nissan. It can depend on the franchise and it's a lottery as to which one will excell.

[@phillipfortinbras3896]

You have great patience

[@stephensalt6787]

A porous casting! I’d never have thought of that especially on a ZF product. Well done you two, you must have the patience of the saints to keep taking the transfer case out. Hats off guys.👍

[@messy308]

Good evening Christian/Vera, as this was a bulletin from Landrover and a fault of the casting this should in my opinion be a recall that Landrover should bear the brunt of. the customer should not have had to pay for substandard work and dealership ignorance. I have a proper Disco like Vera (3) and two defenders and i would not take them to a dealer to repair, i just watch your videos and do i=t myself!! keep up the good work. All the best - Kevin. (From Bonnie Scotland)

[@amazoniaamazonia7225]

Land Rover have admitted product failure by issuing the technical bulletin, there dealership should have rectified the fault without charge to the vehicle owner. Excellent video.

[@TheSoundsnake]

Great repair, love it! And of course LR should have resolved this in a kind way to the customer, even though it is a bizar issue. But then there was the service bulletin… and unnecessary fixes due to bad diagnosis. Not too nice of LR. We had a good experience though with Toyota, they took half the costs of replacing the head of our D4D diesel which was completely clogged up at 240000 kms (took only 3 years) due to a design fault of the head (probably a flow/turbulence issue). That’s proper customer care.

[@anthonyreed2228]

Brilliant as always! The Landrover dealership should definitely compensate the original owner. Well done again guys..❤

[@sarahdell4042]

I’ve used JB weld on a cracked motorbike engine case while on a trip. It ended up not leaking for the few years I owned it.

[@davidfrank2824]

I think my favorite part of this video was when you went to put the piece that you made into the cavity. Talk about making something correct. You actually made it to perfect. As always I enjoyed the video. I'm looking forward to watching more from you.

[@sharky09000]

I have found that over the last 20 years it's hard to find a car maintenance shop that you can trust with your car & many of the small family owned dealers that have become in house dealer franchises, are no more than glorious rip off merchants. Glad to see you've solved the oil leak👍

[@chriscary5302]

Another great video! A few thoughts about Land Rover, I am old enough to remember when series IIA trucks were available here in the US. Around 1974 or so the last dealership in Colorado closed. I was always in love with the aesthetic of the old series trucks. Fast forward to the early 90's and LR again came to the US, this time with luxury Range Rovers, Disco 1's and some defenders. Only this time they were very expensive, and there were almost none that were utility trucks they were almost all luxury cars. People who buy luxury cars don't fix them themselves, they also don't usually keep them for very long. So gone are the days of buying a vehicle that was intended to be repaired long into the future. The dealers became a rip off, expensive parts and poor service. Land Rover has trafficked on it's loyal customer base, all the while providing horrible service after the sale. So what should Land Rover do with this particular problem? 1) acknowledge that they screwed it up. 2) Offer the previous owner some type of compensation because they screwed it up. 3) treat LR enthusiasts with some level of respect, it's because of us that those old Rovers are still on the road making them look good. Shuss from central Colorado!

[@AndrewKNI]

A fantastic analysis of the oil leak. It's very disappointing that a main dealer failed to fix the leak first time, and probably didn't check their own service bulletins. On return of the vehicle to the dealership, they should have covered part of the labour cost, out of good will. It wasn't the customers fault the leak wasn't fixed first time, yet they foot the full cost!

[@ghost6500]

As usual, you are totally CORRECT! The LR dealer should at least get in touch with the customer and hand him a 50% discount for future repairs and some freebies, such as LR mug with dealership name (free advertisement) a hat and LR windbreaker! Just for that, the customer will go back to this same dealer for future repairs. "You trap more flies with honey than with vinegar" You and Vera are the Land Rover heroes!

[@howardtennant5766]

That was a bit of a ball breaker of a job, You guys are so thorough in your approach to these jobs I just love watching your videos 👍👍👍

[@urbansoundscapes7734]

Brilliant and interesting videos even as someone who will only buy Japanese vehicles. You both deserve medals and lots of credit for sticking with the brand and helping all their owners! 👍🙂

[@GT380man]

When the run properly, they are the best of their type. We have one (albeit an Evoque, it’s lovely). We’ve had Toyota and it would run forever & not break down, but it wasn’t pleasurable to use.

[@josephgittos3787]

Great work on the fix esp the fact you didnt buy the repair kit from Land Rover and made it yourself

[@Vera_and_Christian]

433 Euro for a bit of glue and a who-knows-what plug. They are nuts. Christian

[@tranquil4865]

Customers should not have to pay for design faults. ZF needs to pay for the the design fault.

[@hallga007]

Christian, Vera, this is my favourite channel on KZbin. As an old-timer electrical engineer it is heartwarming to see your quality and humorous approach to LR maintenance. I've never owned a LR due to unreliability fear! Keep going pls.

[@ericjohnson6802]

It's not LR specific unfortunately eg. Toyota RAV rear suspension linkages fail due to internal rust in USA causing deaths - but no such recall program elsewhere. Instead Toyota Aus did useless external visual inspections. Daughter's failed at 60kph, car went sideways. Imagine result if at 110kph! Dealer assisted with repair Toyota Aus did not. Car sold..no more Toyota's here.

[@GT380man]

@@ericjohnson6802That’s more than appalling. Not Toyota traditional approach to total quality management. Even Toyota are dining out on historical reputation, not present reality.

[@krp6147]

Well done guys another fantastic video keep up the good work 🇬🇧🙂👍

[@limeypaul007]

Great job finding that leak, I have used J B weld for many years on different vehicle projects and have always had great luck with it.

[@deporbs]

Top quality content, very useful video. Thanks.

[@NoelCarpenter-r8f]

It should be a call back on behalf of land-rover if it is a common complaint .gain in a customer is better than losing one

[@johnperry7534]

Good work and good for calling the company out on it. They’re just protecting their money. Good engineering, nice to watch . You’re both full of energy and nice to listen to .

[@johndavies2396]

As LR know there is at least a potential problem with the casting they should post a recall or give the parts free and a donation to the labour cost

[@seanhammon6639]

PAID FOR AN OIL LEAK FIX. OIL LEAK NOT FIXED. Landrover should refund that poor woman!

[@equaliser2265]

They never own up to anything, you are correct Christian, totaly correct.

[@EspatiallyGood]

Hey Guys. Well I would never have guessed that the casting was cracked/faulty. Especially from manufacture! My LR4 doesn't seem to have this problem, so it must have come off the production line before this error occurred. I was lucky, but I must say I'm very disappointed in Land Rover. It's obvious to me they messed up and I also feel very sorry for the previous owner. I live in a different world. I never buy "new" vehicles, and I do all the work myself. I EXPECT to fix them as I go along, but not everyone is in my position and if you pay £50,000 for a new vehicle you don't deserve to be treated like crap by Land Rover. As you said, they lost a customer from this... but reputation is difficult to maintain and by further damaging theirs they will lose many more. I'm going to do you guys a video later. My turbo story has grown much bigger and I've found some really interesting stuff out. Keep the video's rolling, they keep me going! ❤

[@vincentcorreia5714]

ZF is at fault and should be the company tarred and feathered

[@haydnwilde]

@@vincentcorreia5714 The issue is between the car manufacturer and the component supplier. The customer has entered a contract with the car dealer to buy a product that is fit for purpose. A customer warranty claim is to be made against the dealer who supplied the vehicle, who in turn would claim against the car company who made the vehicle, who in turn would claim against the part supplier of the faulty component. We all stuff up at some time, what matters is how you manage the problem. A business man who cares for his customers will have a business. "Sometimes you need to give away threepence to make sixpence".

[@tonnaboy1]

the uk car magazine What car, has been stating for many years, that Land rover has a reliability problem with all of their cars, they obviously do not care about this embarrassing publicity or they would do something about it. they can be compared with Boeing aircraft, get them out of the door at all cost.

[@markdaugherty6378]

Great episode, you have set the standards high, I agree with some of the other commenters Land Rover should be shoving parts at you left and right as you are true acolytes to the brand. Stay safe and as always looking forward to the next episode.

[@charlescoventry6193]

another great video, you guys crack me up with your antics. I love that you are prepared to take LR to task of shitty work. Well done.

[@dingleydell3250]

One of the most entertaining and informative channels on YT the interaction between you two is priceless love the content 👍

[@jebw]

Vera is right. Landrover shouldn't be charging for a manufacturing fault. This was confirmed by the service bulletin.

[@ryan95240]

You guys are awesome And hilarious I have a leak on my Range Rover sport it was looking like it came from the transfer case but I bet you it's the casting on the ZF transmission just Saved me a lot of troubleshooting thank you much respect from California

[@shornsparks20005]

Christian we would always put our trust in you you are so thorough and intelligent we do not doubt you in anyway they should use you to train them best wishes to you both

[@leejordanful]

Given that there was an official LR Service Bulletin on this exact subject then it is disgraceful that the dealer didn’t find the problem. As much as I love your videos they do nothing to make me want to buy a Land Rover. The quality and cost of LR repairs leaves a lot to be desired. Still, keep making the videos 😊

[@paulwalters2401]

It's obvious,they don't like being told about a fault,that in my opinion should have been a call back,well done to guys for letting others know about this fault,and shaming the dealership, cracking video once again

[@shaneblacklord3313]

Hello two you both! I love your videos. JB Weld pales a product called Steel stick. There is a video on KZbin explaining how it works. You need to completely drain your transmission a spray the area with brake cleaner. Sand the area with coarse sandpaper to increase the surface area sand the pice of Aluminium you intend to use as a patch and recreation the part and the transmission with brake cleaner again. Clamp the pieces together and allow them to dry overnight. Refill the transmission with the fluid you drained since it is so new it would be a waste to recycle it. Keep up the great videos. Land Rover is full of BS. They do not want to admit liability for their shoddy work. Here in Canada there are places to report this kind of nonsense. For what they charge they should have taken the vehicle back in and fixed their mistake. we also have very strict regulations that if you took these people to court they would not only be ordered to repair the work, but they could be heavily fined for their actions.

[@cjhickspe1399]

I am with Christian here. My family owned an auto repair shop for decades and agree the minimum they should do is the proper inspection and the money off the part is not a big deal.

[@anthonysimonhough9691]

I love watching you two working on Land Rovers thanks for being so honest.

[@Romenet310]

I absolutely love these guys and I don’t even own a Land Rover 😂

[@lindsayrixon7402]

Land Rover will never be able to outsmart a true engineer like yourself, hats off to Verha 😁👏👏 Love the videos GoodOnYa 👍🏿🇦🇺

[@dn0682]

Good video, professional approach, very interesting, let's not forget that the casting molds are first filled with polystyrene foam in the shape of the part that requires to be molded so porosity I think transfer to the alloy casting. Very big thumbs up.

[@nickviner1225]

I used to own a LR and will NEVER own another one for all the reasons you you are stating here LR dealer in Australia an known as Land Rover stealers.

[@russellgiles1531]

Having worked for quite a few different main dealers including Land Rover, It is more of a time management issue. (I could explain but it would be an essay) I’m glad you now have it fixed and I am looking forward to the next episode 😊

[@bernardmccann7676]

Time management be fucked vehicle in there to get fixed not just do what you can then run out of time put all back together and hope for best and lie to customer and rip them off again next time you should be ashamed of yourself

[@tynesidesteelerectors994]

This sounds like a familiar story with dealership repairs. I owned a 2012 Mercedes GL350 with the OM642 diesel engine. I bought it new and for 7 years it was serviced by the dealer. Once the warranty expired I found a German gentleman who repaired most German cars as an independent. My first service with the independent garage suggested I replace some of the driveline fluids, I then produced the dealer receipt showing the work had been done, he assured me that none of the driveline fluids had been changed from the factory. The dealer service was $2300 Canadian. I no longer own the car due to oil cooler leaks, stretched timing chains, failed injectors and adblue pump failures. Fantastic car with a very poor engine, my first Mercedes and probably my last. Love your show, very informative and the humour is very good. Happy motoring.

[@davidtaylor3013]

We once watched original top gear for our weekly car fix, now we watch LR TIME . Keep up the good work. As a victim of the new London emmision zone extention we have replaced our tdv6 with a V8 D3.

[@Flyboy1066]

Christian and Vera just love watching your blog’s, Land Rover should have checked to see if there was a TSB on that years vehicle ,, again Christian smashed it 👊⚽️❤

[@ericjohnson6802]

Here in Aus car makers seldom identify and rectify faults whereas in the USA they always do..because of US laws and litigation fears. Eg. A fuel filler grommet defect is being rectified on D4s in the USA but even tho my D4 is within the affected Vin range LR Aus has no instruction to address it here. Same car, same filler defect, same potential to burn down but no action in Aus!! Weak consumer laws are to blame.

[@paulwalker427]

great video - they dont want to admit liability

[@Andrewpc2023]

Absolutely facilitating, what a happy chatty double act. Very watchable thank you both.

[@vernonbennettiii3646]

You guys ROCK! I had to fix a leak in an old air compressor tank at my remote Cabin in Northern Michigan, USA. All I had available was some "JB Weld". 4 years later that repair is still holding, and I use that old air compressor every time I'm up there at my cabin, about 20 times a year.

[@Vera_and_Christian]

👌👍While we lived in Michigan for almost 10 years, we took many trips each year to the UP. 🙋‍♀️

[@mrpulloo]

Having worked for JLR in 2014... it really scared me of ownership! You guys have so much passion!!

[@matthewrowland875]

You are both awesome! I’m so grateful for ALL of your tips and demystifying otherwise awful jobs. I recently purchased dealership parts, 7 of the 9 parts ordered were incorrect. Maybe they fitted Toyota! The knock on effect was very very bad for me and significant financial loss! While talking about ineptitude I heard the same dealership charged £160 to fit a discovery headlight! 😮😅 What a shame nobody internationally can find a reputable landrover dealership!!!

[@sabinetosabino689]

Another awesome video! Great repair as always. A neighbor of mine had a similar issue with an Aston Martin timing chain cover. There were no cracks but the aluminum was porous enough for oil to find it's way out & make it look like a gasket leak. An old time race mechanic suggested using talcum powder to find the source of the leak. At least Aston Martin provided a new cover at no charge. :)

[@richardguse3410]

Totally agree with Christian, the L-R dealer's service dept. misdiagnosed the oil leak and charged for unnecessary work. I wonder if anyone in their service dept was there in 2019 the date of the service bulletin. Your solution as usual was extraordinary!

[@abarratt8869]

Agreed. Possibly in this day and age it shouldn't matter whether the service staff were there back in the day. Nowadays you'd think it'd be possible to look up all Vin-relevant service bulletins on the company system and look for ones that talk about oil leaks. Or just any old Web search, which is what Christian and Vera did! This is an unusual fault, but you'd think that it'd have been highlighted in big red letters somewhere...

[@MrSergiOTKo]

Thanks to you my Mallcrawler is not leaking anymore. Vielen Dank, weiter so.

[@shaunwilliams6649]

I don't ever go down the main dealer route with any faults these days, I've been burnt too many times! I've had to learn to spannering myself, and if things are outside of my comfort zone I'll take the Disco to an independent landrover specialist (Gem4x4... Good guys, central belt Scotland) but never the main dealer... They're all crooks from my experience ... Yes especially you Taggarts of Glasgow!! Another fantastic, well put together video of great content Vera and Christian ... Sundays just wouldn't be the same without a cup of coffee, a mince pie, feet up and a chuckle with you guys! Many thanks. 👍 😉

[@eurotoura]

Guys. My opinion is that LR definitely did not diagnose the original fault, they did this twice both on the transmission leak and the fault shifting gears (They fitted a thousand euro drive shaft that was not needed). It should also be taken into account they did not by the sound of things not even look into the recall, that was it appears in the end to be the actual fault. LR should have admitted their error and completed the repair minus the amount the customer had already paid out. “Vera I agree with you”😀

[@syncrosimon]

Your attention to detail, and desire to understand a problem is fantastic.

[@bobevansIW]

Good work Christian 👍 I am with Vera on the "who should pay". If it were me, I'd take it back and get them to fix it properly, although to be fair, I think a lot of LR dealers wouldn't charge the extra for fixing it, like all things, there's always one bad apple? I do feel sorry for the previous owner, a lot of garages see a female and either charge double or charge for things that don't need fixing, which is wrong. Anyways, another great video guys, take care and have a good week.

[@iantiller2381]

100% agree with your comments, land rover are promoting the fact they do not have an ounce of decency the way they are treating the customer in this case, as you suggested the least they should have done is discount the second repair attempt. Good on you for giving them a rattle.

[@peterball4358]

Great episode and well done for finding the problem. The previous owner who paid for the failed repairs would have a strong case in a small claims court. I think a better method of dealing with the air lock when fitting the aluminium block would be to drill and tap a hole straight through it then seal it with a screw, washer and thread lock when the JB Weld had gone off.

[@GT380man]

I thought Christian would do that, a grub screw threaded only in the last 6mm, a smaller diameter hole right through.

[@jstokvis]

The very best KZbin channel, instructive, good humoured and well presented

[@marklong2248]

As an ex-Land Rover employee, we were always disappointed that these dealerships are the face of Land Rover that the public see. If/when there is a problem, they have an opportunity to impress the customer or put him off for life. A mate of mine had his new Triumph motorcycle break down shortly before he left for the IoM TT. The dealership collected his bike & promised it would be ready in time OR he would have the next model UP demonstrator ready for him to go to the IoM. They had his ready, in the end. Suitably impressed, my mate got all his servicing done at this (not very local) dealership & bought his next machine from them. Many dealerships don't get this or their employees don't feel part of the outfit enough to care if people return or not.

[@clivehuish5594]

As it was a manufacturing defect surely Land-Rover or ZF should make at least a substantial contribution to the cost of repair.

[@sydneypauley3187]

I don't know why the car manufacturers using this gearbox are not forcing Z F to pay for this repair.

[@malh39]

That's exactly what I was thinking. Surely this was a manufactuing fault which should have been fixed foc as a JLR recall. As ever, another great video. Malcolm Henderson, UK.

[@chrisbaskett808]

I just found this channel and I love it. The chemistry between these two is great, plus I love watching the repairs and all the information

[@KeithTween]

Another good video. On the underneath of ANY Land Rover, i swear by using Waxoil and Duck Oil. Invaluable and very cost effective for long term vehicle ownership and self-maintenance.

[@richardweerasinghe3296]

We have driven our Land Rover d3 all over the world. I do most of my own regular servicing. But occasionally we need some work done and I usually try to use a LR dealership as hopefully they know what they are doing. I’ve been severely disappointed twice. Once in London before we left and once in Melbourne. First time in London the dealership clearly didn’t do some work I paid for and then refused to refund anything. Second time in Melbourne, they opted to do the most expensive repair first which didn’t fix the problem and ended up being the much cheaper option. Again. No refund offered. I don’t know why LR dealerships need to be so bad. 😢 Great video and loved the ending. 👍

[@JoeDoylePhotographer]

Given that the LR ZF have highlighted it in the US. It should be a given. Poor customer service typical of a lot of manufacturers. All vehicles are perfect and only the customer should pay for defects. To be fare to all it was not an easy find.

[@wolfy07ro]

LR should take ownership of the problem and fix it for free, as this is a hidden manufacturing fault, not something that the client is responsible for.

[@Okierover]

Always impressed by your work.

[@rotax636nut5]

All car dealers are to some extent dishonest, everybody in the whole world knows that and when faced with a difficult repair like your LR especially when the customer is a woman they refer to their default position which is to lie and cheat. This is normal for all car dealers not just LR so get used to it, you will never change these people. In future all you people out there should avoid main dealers if you have any sense, look for a little mechanic or firm who is good at what he/they does/do and has many recommendations from previous customers, someone like yourself Christian and they will save themselves a lot of money and heartache. I've spent my working like repairing and modifying cars and I have hundreds of examples in my memory database of all the ways dealers cheat their customers so wise up folks, find people like Christian and Vera to diagnose and repair that difficult to fix technical issue you are having with your car. Thank you LR Time for another excellent video 🛠

[@markbielawski]

Awesome job! It's interesting that the recommended putty you bought was grey colored while in all the repair pictures I've seen on the internet the putty is green. I hope the JB Weld holds up. It should. I can relate to Christian's frustration with LR stealerships and their attitude/approach to their clients. While one manager on the phone may have been reasonable, the other in the email was an arse. This just propagates the negative reputation for the brand. At the same time, the email guy could be asking himself why he is getting chewed out over this since Vera and Christian were not the customers who were wronged. At any rate, I agree 100% with Christian that the dealer should not charge a second time for diagnosis of the same symptoms but could charge for the proper fix. The thing that bothers me is that one would think a dealership would be aware of this casting issue with the ZF transmissions. What are the odds they never saw this problem before? Hard to believe.

[@paulreeves5012]

Hi Christian and Vera, Another very informative video and I do feel for the previous owner. I think a lot of the issue (and its not just a Land Rover thing) is that the dealers employ Technicians and not Mechanics. A technician will plug in the laptop, read the fault code and then fire the parts cannon at the problem and just keep chasing the fault until they've rebuilt the car with new parts and eliminated the problem as part of the process as after all its not their money. Still very glad I don't have an autobox!

[@dainsookdeo7086]

Thank you guys I am looking to get an lr3 of 4 soon and with your videos At least I have some ideas and learning from you all about land rover discovery thank you

[@vincentcorreia5714]

Make a modification on the blank plate. Drill a hole right through that you can put a grub screw in to blank it off once the blank plate is in place. Great video

[@Rickwardful]

Firstly Christian, did anybody have the correct answer to that fault that you asked us to suggest in your last video? If so, who won? Secondly, another great video from you and Vera. It just goes to prove that many Land Rover franchised dealers just want to charge their customers as much as they can, even when they don’t actually fix the problem. And an After Sales Service manager who suffers from ‘Foot in Mouth’ disease. Don’t EVER use them!

[@Vera_and_Christian]

Yes, three guys won. I made a community post on our channel. Christian

[@jeffreywilkinson2679]

Well done Vera & Christian, very well done! The dealer should not have charged the customer. The owner pays for a result. The result wasn’t delivered. Please keep doing your videos. I enjoy watching you both so much. Thank you.

[@philhealey449]

Great to see how the tradition of Land Rover incontinence is being maintained today through the miracles of optimised economy of materials, driven by finite element stress analysis producing this fashionably complex ribbed pressure die cast housing and it's sobering that LR can now even import innovative European leakage technology, without reliance on the small artisan leak suppliers, probably based in the Ws of Wolverhampton, Walsall and West Bromwich, with skills honed by years of meeting or even exceeding advanced British Leyland fluid loss specifications. They've clearly upped their game here from past reliance on failures of mere cork, dodgy gravity castings or perished rubber in the days of old.

[@SaraPerjalian]

Guys, we are watching the channel from San Francisco and simply love you both! What a lovely couple and partnership,,keep making the videos you both warm our heart:)! p.s My husband has a D5 TDV6 and I think he loves it more than me,,we almost got the LR4 but dodged a bullet and got the D5 at approx 45k and it now has 120k only 3 years later and not a issue,,the new lion modification to the TDV6 must have made a difference (thanks Chris for the deep dive into the crank shaft fault, learned a lot, excellent video coverage Vera) he also loves the channel and has learnt so much from you both and now wants to change the oil pump:)! Big Fans, keep up the good work:)

[@Vera_and_Christian]

Thanks. The Oil pump of the gen2 is bulletproof. It is the oil dilution what kills this engine. So keep the oil no longer than 6k miles. Christian

[@robco6997]

Hi Christian and Vera for me there are two main failing from the dealer, firstly failing to do a post inspection to confirm the leak is no longer present, even a road test on the same day would get the vehicle to temp likely causing the leak to reappear. the second failing is not checking the technical bulletins for existing faults to be aware of when diagnosing. Unfortunately we as consumers have very little recourse with manufactures this large and fighting the good fight costs money and more importantly time, LR are notorious for this type of customer experience. One other point the solution they offered is a cheap remedy, where the real solution should have been a recall on those transmissions but LR know the patch saves them money and few customers would legally pursue them for a complete gearbox replacement. Casting fault on potentially 80k vehicle is not fit for purpose and a manufacturing fault.

[@emmettculleton7165]

Christian, you’re right, what you said, they bodged the MOT, and as professionals they should admit it

[@freespeech2261]

Great news you have found the route cause of the leak. it's a great feeling when that happens.

[@mikego18753]

Thumb#990.The lady did the best thing,'get rid of it'. Thanks to you both for a really good vid.

[@mdshovel]

This is usually a Dealer Mindset issue rather than a Manufacturer issue. They will not accept any liability ... or the door is open for big costs if it goes to court. Just like in an accident ... whatever the circumstances/cause .. never admit fault ... let the insurance or court determine liability from the presented facts. Sometimes if you go around the Dealer to the Manufacturer you can get a result - this has happened with fellow Jaguar owners, and I had it when the new Triumph Motorcycle company started - they bent over backwards to be helpful when the Dealer wasn't. Great video as always ... even if the content was obtained by frustrating repetition. You should have the satisfaction from the warm response of your audience 😁

[@davidlyons1935]

You guys are hilarious entertainment while educating us at the same time , brilliant keep up the good work.