Dyson Cinetic Big Ball Maintenance and Troubleshooting

Logan explains how to fix common problems and prevent them from occuring again on the Dyson Big Ball Cinetic vacuum cleaner.

[@MommyofJosh]

Awesome video! I have this saved in favorites as I don't clean the vacuum cleaner often. However, there is one part that you missed. You can remove the clear plastic cylinder and there is a mesh band filter around the gray base. I used an old toothbrush to clean this. It gets dusty and doesn't allow for good airflow.

[@bobsballoons]

I also cleaned the mesh and it solved the problem of the pressure relief valve staying open.

[@dianaelkins6444]

You gotta love a guy who keeps his cereal right by the TV.

[@janelholsten5729]

Hallelujah! The little tube on the back was my problem and you are the only video to show that! After following all these other video cleaning the canister, unscrewing and checking the hepa filters in the ball, and taking off the brush I was at a loss! Then you showed the back flexible tube. Winner winner! Sure enough I pulled out a magnet, a wire, a bobby pin and huge compacted ball of hair. So that explains that!! Thank you so much.

[@shawpackshaw2530]

God bless you! My husband did a touch of maintenance on my vacuum & it wouldn't pick up anything from the head. Your video showed me how to fix it. I am back in business!!!!

[@phoebeh3watkins464]

I saw one of your other Dyson Vacuum videos so I went looking for more . i ran across this amazing video. you are not like all of the other people that try to tell us how to do this.. I think YOU have the most KNOWLEDGE about this item .. and actually show us how to fix the problem ! Thank You for sharing how to work and fix Dyson vacuums I REALLY APPRECIATE IT !!

[@windblade7082]

We ran into some major issues with our Dyson's suction failing pretty big. We went after all the usual suspects, still no change. I had NO IDEA that the bottom piece came out like that and my lord was there a ton of crap in there. After we removed all the stuff out of there, the vacuum was good as new. Thanks for making this video, you probably saved us a bunch of time and money on trying to either repair or replace what should normally last years and years. Cheers!

[@bethcordi3040]

Thank you so much! My Dyson is only 6 months old and quit working. I was so disappointed. I never knew I was supposed to clean out those places. Oh the things I found! Thank you for a thorough, easy-to-understand, explanation of how to care for my Dyson!!!

[@usmarineva9127]

Though an old video, you just helped me fix my vacuum cleaner. Never underestimate or undersell yourself. The very end of the video where you decided to cover the hose is the part that helped me most. THANK YOU!

[@davidjoanou5949]

LOGAN, THANK YOU FOR YOUR CLEAR, STEP BY STEP, PROBLEM SOLVING VIDEO!!! I HAVE BEEN FRUSTERATED WITH THIS ISSUE FOR OVER A MONTH NOW AND YOU HELPED ME FIX IT IN A MATTER OF MUNUTES! GREAT JOB!!!

[@elbamba]

It is refreshing to find a simple,clear clear, concise demonstration. There are some real doozies out there. Thank you.

[@power9624]

Thank you very much. I have had my Dyson big ball for almost a year. It lost most of the suction quickly this morning. I was able to use all of your trouble-shooting info to find the clog. I don’t have long hair, no pets, but I do tons of sewing. Even though, I try to pick up threads as I go, I could not believe what I pulled out today. I am careful to check the beater bar often, and that is a must. Thanks again!

[@jamiemann7191]

Thank you Logan. Managed to find the blockage with your help. It was a nickel that lodged in the hard plastic tube of the wand portion! Wouldn't have found it without your video! Thanks again.

[@bunnycollins52]

I found your video excellent because it was straight to the point on parts. Every item gave spot on information to resolving issues! I had to replace my hose that was a warranty replaced Dyson part. I was able to watch your video and quickly did the replacement without any issues. THANK YOU for wonderful video!!!

[@vadalia3860]

You are a life-saver!! I bought a refurbished Dyson Big Ball Animal+Allergy that worked great for the first two weeks. Then, once I tried out some of the attachments, the suction reduced to barely anything and the handle wouldn't fit completely back into the hose. I detached the short hose on the underside of the vacuum and saw that at the bottom of the main hose (inaccessible from where I was looking) a snapped-in-half pencil was wedged in the curve there. I never use anything but pen so I suspect this exact problem is why it was returned by the previous owners. My experimentation with different attachments must have jostled the pencil from whatever position it'd been in that allowed the vacuum to work normally at first. I was at a loss of what to do as I'd gotten a great deal on the vacuum and really, REALLY didn't want to have to return it. Luckily your video showed exactly how to access the area I needed to in order to remove the pencil and my vacuum is working like new again. You are very appreciated, sir!

[@rwheeler6765]

I have had two separate problems that were easy fixes but i was not able to accomplish alone. This video was successful in helping me accomplish the easy fix. Well done video with good lighting and sound. THANK YOU ....!

[@iLoveThem1349]

Thank you so much! I fixed my vacuum in 5 minutes. This video was short and sweet, greatly appreciated! Also, I'm jealous of the breakfast in the background ;)

[@solisxvii8608]

Thank you so much! Mine just completely stopped doing suction, turns out the hose was the clogged with a tonne of dirt.

[@jccohen9626]

Who needs to read the manual or call cust serv when this video covers everything

[@amyagnew8820]

Perfect explanations! I found my pet hair blockage problem by following all these steps. Vacuum is working just great again. Thank you Logan!

[@rippinbass9713]

Great video thanks a lot! You almost lost me at the beginning, because you were stating minimal maintenance needed. I came looking while very frustrated with the wand not sucking. I had tried cleaning this thing so many times and didn't check the wand it self for clogging, lol. I was only cleaning the main container, hoses, and brush roll. After removing the wand from the hose and sticking a rifle bore stick in, I found the wand was totally clogged with dog fur clots. Problem solved, working like new, and I almost gave up on Dyson!

[@rolfdenver]

Thank you; you saved me what would have been an embarrassing trip to my local Dyson repair shop.

[@jewing5026]

Thanks, a writing pen surrounded by dog hair had clogged at the bottom of the hose assembly and I could not see down the hose or figure out how to remove said hose. UNTIL I WATCHED YOUR VIDEO. Thanks again, you saved me time and money.

[@daveybernard1056]

Thank You. You are the only dude on KZbin who helped us fix it. We had lots of fine dust impacted/blocking the super fine mesh filter hidden inside the refuse collector. Cleaning that was key.

[@latoshaj4300]

Thanks Logan. Your video was more informative and helpful than the video sent to me from Dyson. I was able to clean out my vacuum following your instructions, however, my main issue was my canister and cyclone needed cleaned. But because of your troubleshooting steps, it led me to the canister. Thank you so much.

[@wnddyer]

I just want to thank you so much for this video! My dyson cinetic vacuum was making this loud sucking noise out the back. I tried on my own to get this to work and I didn't see anything stuck. Then I followed your video and it was the part where you take off the back hose under the vacuum (2:41 minutes in video) and I found a large blockage. It works perfect now!

[@halcyon289]

I followed your advice.......and it's now working perfectly ! Thank you very much.

[@robowen3450]

Hi, I know this video has been up for a few years but wanted to say a huge thank you as it was a massive help in getting my Dyson ball unblocked and working again

[@native2tx]

I just received mine and was a little intimidated about how this great machine works. You make it all look so simple. thanks.

[@sierrarogowski8448]

Thank you so much for making this video! I think I have had to watch it over 10 times in the past year and every time this has helped all of my issues with troubleshooting!

[@darmitage]

Thanks for the easy-to-understand instructions. We're up and running again, thanks to your video.

[@k_p11A]

This video was great! I was able to fix my Dyson by watching this video when their customer support could not figure out the issue! The hose part had a blockage! Thank you for making this!!

[@charles6835]

Great video! Something was blocking the suction after a few minutes, and after looking at the drum. I pulled out the excess hairs, and it worked perfectly. Thanks for the tip!

[@laobserver]

Very helpful video. I was ready to take the vacuum back to Costco...hubby has been complaining that it's just not picking up things the way it did when we first bought it. This video helped us to troubleshoot and we are now back in love with our Dyson!

[@mainiac4pats]

Logan thank you very much, super helpful! You are articulate and straightforward, you should be in corporate training you have a gift!

[@danchure6388]

Fantastic video! Helped me resolve my problem quickly. I would not have figured out all the access points to clean out the blockage.

[@jordihayman4581]

OMG! thank you so much for your help!!! Our dyson is working better then ever! we found a green florist tube used for single steam flower inside!... Thanks again!

[@luanneshearer1439]

Thanks so much for this video. It was great to be able to see each area as I was cleaning and checking the openings. Much better than just reading the directions from the manual.

[@neorotoxin]

Thank you for your video. It was very helpful, informative, and easy to understand. Helped me to fix a few issues that were making the vacuum work poorly.

[@jeffpipes6406]

Fixed my problem. Even the official Dyson videos did not pin point my problem but Logan did.

[@russianbrideeugene]

Thank you! I didn't know about the clear tab and had something stuck in it! I don't need a new Hoover, I just needed your video! Thank you so much 😃

[@rosemarys7392]

So easy to follow Logan and it is CC ! Thank you Logan... got that Dyson up and running again! :)

[@MeriScrapper13]

Yay! Thank you so much!! We knew we had a problem with the suction, but never guessed how much cat hair was clogging up the machine. You explained everything and we found the problem. Also thanks for the extra pointers of using a chopstick to get stuff out of the hose. Worked like a charm. The only thing is I wish there were close-ups when you worked on clips and things. But we got it. You saved us $$$ and lots of aggravation.

[@brackzackland]

Super helpful! Most grateful. May the force be with you

[@zackfranklin6912]

God bless you sir! I was at my wits end and ruining out of ideas when I found this vid. Didn't know the hose would disconnect from base. There was an entire Bic ink pen stuck in there. Yep, that'll do it!

[@jasonb9677]

Awesome video! just helped me fix my vacuum, didn't realize how places you can check for blockages. Thanks!

[@KatLoverMI]

Logan, you're a lifesaver! Thanks so much for your clear instructions.

[@CatChez]

Thank you Logan, it helped a little, but I see dirt inside the upper part of the filter and its not coming out when I try and shake it...suction is definitely not like when I first purchased it. I'll call the 800# now. Nice demo!!

[@dmack2625]

Thank you for your very thorough video because of it I was able to resolve my problem.

[@MommyofJosh]

Thanks so much for the awesome tutorial on how to fix clog issues with the Dyson! It worked!

[@elsanettalexander9431]

Just ran across this little video. Thanks a great deal. I was about to buy myself another vacuum cleaner.

[@jessicabain3036]

Cheers! You just saved me a panic attack and a trip to a repair shop.

[@sarae108]

Thank you so much Logan!! This video just saved me so much frustration 😂

[@2cts4eyes]

TNANK YOU,THANK YOU,THANK YOU, I have a one month old dyson(my third,just wore the first two out) that suddenly stopped picking up,the hose would work but not the floor part.I had checked all ther filters ect. but I did not think to take the lower brush head offafter watching your video and there it was a big wad of something was pluging the hole I cleaned it out and is now working perfect !!!!!

[@goodlife916]

Very helpful. Thanks for your detailed instructions. Got my vacuum working again

[@togi64739]

THIS IS THE MOST HELPFUL VIDEO ON KZbin !!!!!! I have this exact vacuum machine, my only problem with it, is that it's really hard to steer it with one hand... I get my wrist hurt because of it. Im sure there's something wrong... Can you please help?

[@terrigutierrez5122]

Thanks so much Logan! I can now get back to vacuuming. ☺️

[@mdouglaswray]

Nicely done instructional video! I learned a few things I didn't know. Thank you!

[@prettyprettypapillon]

Thanks for posting. You helped me fix my problem in under ten minutes :)

[@AndreaHerranFocusHR]

Thank you. I checked the one place I didn't know about and viola - all fixed!

[@xiouxee]

Thank you! Vacuum started working again.

[@MrLandonf]

Excellent video. Thanks so much!

[@laurettapitts8329]

Thank you Logan, you have solved my problem.

[@dawnmccleverty7842]

Thank you very much. Very clear instructions, fixed my problem

[@dentso]

I came here hoping I would find out the problem with my Dyson. I bought it August 2017, it started making awful screeching noises as you vacuum, on the phone (on hold) with Dyson CS, there are 98 calls ahead of me. I will post feedback on the issue in about 3 months when they pickup. Apparently, this has been a problem with this particular model/year. Great video otherwise for basic issues. Thanks

[@yongdeng3744]

Thanks for the tips. All very clearly explained.

[@pamelaparedes7461]

Thank you very much!! The video was very helpfull. Keep up the good work

[@monicaanicito4342]

This video was super helpful! Thanks for posting!

[@francisvalerio2639]

Thanks Bro...saved me lots of headaches!

[@mayramakowski4204]

thank you very much Logan, everything its very well explains and it solve my problem :)

[@praveenkumararaveti6705]

Thank you so much, it helped me to fix the problem with in 5 min... Excellent

[@yashasviarun422]

Thanks this video helped us and it was in perfect order of how to troubleshoot. Many Many thanks..

[@nikkihensley6225]

Thanks this video helped us!

[@segizzo8272]

Awesome video!! Thanks for making it!!

[@keithtremblay8803]

Fantastic video. Very helpful. Thanks.

[@JARRETT8888]

Thank you so much! This was extremely helpful! I really appreciate it.

[@desireamarrs4503]

Thank you this video helped a lot and it was so easy a girl could do!

[@miketartar7502]

Excellent video! Problem solved! Thanks so much.

[@lloydpereira182]

Saved me trip to the store... thank you.

[@lesleyellis8023]

thanks for the help, fixed my problem. Mine also has a squeak in the cleaning head, so when I push back and forth it squeaks...very annoying. Any ideas on how to fix this?

[@marygulluscio6446]

Great Video of instructions, thanks.

[@soytaina7413]

You are an angel. thank you so much. excellent vid.

[@ikari2000]

Thank you. You saved my butt. Piece was stuck in wand.

[@mooseboy09]

This was incredibly helpful, thank you. :)

[@ChasRiaStJohn]

Perfect demonstration

[@power9624]

Thank you so much. Very helpful!

[@tlbk2538]

Thank you so much bud; great video!

[@Headturningcrochet]

Excellent thankyou!

[@littleninpo]

great work sir

[@aracelymoreno5859]

Thank you so much.. I was about to toss my 6 month old vacuum away. My vacuum was so clogged up..

[@plus888n]

Thank You, Very helpful.

[@resin8bang]

fixed. keep up the good work!

[@gazhall6233]

the thing ur missing out is that it has 2 filters inside the ball either side of the motor that will eventually need changing if not the motor will overheat and burn out. THINK FILTERS every dyson has them

[@AnonymousHippo5]

How does this compare to the DC65? The DC65 is lighter and suppose to have more suction at 270 AW. Performance comparison is what was looking for.

[@rodrigovilleda764]

Hi Logan, thankyou for your videos and reviews. Im looking at and want to ask if you can help me to choose which one to buy. We just have our first baby in haus and were looking for a good Vac. First i thought the Rainbow but i dont know if it is powerfull enough? than started to watch this one, we do have a dog (a pug) in hause too. Now im watching the Miele and now i have a mess in my head. Can you help me between this three machines, which one do you recommend to us? Dyson Cinetic BB Animal Pro, Rainbow or Miele. Best regards!

[@heatherrodriguez8510]

Thank you!! You saved me!

[@filipinophreak]

Thank you just saved my life whewww

[@joannhnat8515]

Thank you so much!!!

[@420RiZO]

I’m having trouble with my vacuum myself it won’t allow me to vacuum things up easily like before Idk if it clogged.. I checked the bottom and damn there was hella hair so I cut it all out emptied the tube as well with a lot of hair, dirt and dust. But the only thing I can’t do is how to clean the inside of the tube.. I can’t figure how to open it cause I see a lot of hair inside and it’s hard for me to get it all out, i need help please!

[@JamieBodoPhotography]

How do you REATTACH the red hose in the back that you @2:33 ? I removed both ends and the smaller end (that you didn't take out in the video) won't stay!

[@jjdemoya]

Video gets dark when showing tabs please adjust the contrast to lighten or some other video editing technique so that we can see you examples.