They've gone crazy! BYD's bizarre EV warranty is ILLEGAL

[@svenpetersson7881]

Cancel your order IMMEDIATELY!

[@proximaone1350]

I think this will cost BYD more in lost sales than a 6 year warranty on all components. Not a great start.

[@UnlikelyToRemember]

No way would this fly in America (once BYD gets around to coming here). Americans have a really low perception of Chinese quality. This is why Hyundai came out with a 10-year warranty in America -- to overcome the similarly low perception of Korean quality.

[@jasonk203]

@@UnlikelyToRemember BYD is only interested in selling public transport and electric trucks to America. No question on warranty there, and they don't have a dealership arrangement like that in Australia. Warranty issue was never an issue in other countries, until Australia came into the picture. Apples and oranges.

[@UnlikelyToRemember]

@@jasonk203 There is a lot of EV competition in China. Companies there will definitely look to expand to other markets. BYD is moving into Oceania already, then I suspect Europe will come fairly quickly, and then America (probably 2025-6-ish).

[@james_l4337]

Very bad impression and very stupid from BYD management, creating such warranty same for whole Asia BYD just destroy their imagine with their own hands

[@james_l4337]

Long term if anything do break on their little stipulations, words will spread, people will find out, media will air. BYD is also a major brand from China, what impression they are making for China vehicle, the back fire may likely be larger then they expected

[@maxxter90]

just cancelled my order, too many issues around transparency. Not a great feeling

[@nicynu6202]

my question is "why isn't BYD jumping all over the importer about this, or is this coming from BYD themselves". This could tarnish the BYD brand here in Australia.

[@xiaoyang9758]

any brand try to enter new market ,best strategy is cooperate with local dealers first , if they product got stable sales and seem popular in that market , they will consider build they own sell and service network . build a new network is really hardwork for new comer it need time and heavy investment .

[@james_l4337]

BYD warranty for whole Asia is same, so the complicated little stipulations to wiggle out parts is BYD own fault. It should be seen as it is, BYD management for this region destroyed their initial impression of what their car brand & make is Frankly BYD should sack the in charge person for this region if the decision goes right up the ladder means, BYD is as sneaky theft as the rest. So should Not be trusted. If option are available go buy other brand cars. If u are wealthy enough go buy a Tesla.

[@13031983]

I guess the AUS market simply just not big enough for them.

[@commiepommie]

@@13031983 The Australian market is shit, always has been shit and in comparison to other places around the world, above average shit.

[@qilu2004]

I don't see much a big problem with the warranty. if anyone thinks an auto maker is gonna give 6 years (even 4 years) on the whole car, including parts that are bound to be worn out periodically, he is dilusional. I challenge him to find a real warranty like that from any auto maker. regarding the service cost, I think it is high and that goes to the local service provider. it is best someone ask them what is included. did they price in 4 sets tires and 5 sets of break pads for 160k km? those alone with labor costs, can cost more than 2000 bucks, right?

[@nick0047]

Just when I was going to place an order on the byd. Nah I’ll keep looking, thanks Sam for the heads up.

[@MM-mo9hn]

Really enjoy that you were very positive about BYD and give them credit when its due but you can also be very critical of their failings regarding their relationship with EV direct. Great content keep it up.

[@lumtavon1952]

Check who owns EV direct. Then it's clear

[@greghudson9717]

@@lumtavon1952 Why not just tell us ?

[@sergelbergeron]

The law - Australian law needs to be respected. In Canada the law says EV, battery and power train is guaranteed 8 yrs - 160km. It’s the law.

[@michaelginever732]

I said in yesterday's video that I have had a bad feeling about EV direct. BYD are I believe fine and the vehicle is fine but the importer worries me. And, what clutch?

[@gregandkaruna6674]

I have been telling this BYD cult since last year the EVdirect should not be trusted, yet everyone on this channel attacked my comments oh how the mighty has fallen!

[@axshirlyme]

The clutch & coolant mentioned in the service schedule refer to the heat pump/air con pump service.

[@cococoo1c]

How come people in Auckland are allready taking delivery of their Atto 3 of as yesterday

[@barrysinger2454]

I understand that Luke Todd CEO of EVDirect will make a statement tomorrow, hopefully to walk back his warranty exclusions. Otherwise his inbox will be clogged with cancelled orders and refund requests. Not a great way to establish a new brand in Oz.

[@elthamtreehugger5320]

BYD should hit the importer hard. This is brand damage

[@markuc]

Yes. Looks like this is something BYD sent to the importer as part of contract negotiations. But the importer just got lazy or greedy and tried to pass everything to the end user.

[@danharold3087]

Enough is enough time to cancel the order.

[@lazyfrogonalog]

The reputational damage to the BYD brand with all these controversies is terrible. I was a fanboy but even i am having second thoughts. The shifty warranty and price gouging service costs are a worry for resale value and cost of ownership. EVDirect are deaf to their customers so I doubt they will rethink their greed unless BYD step in.

[@GlowingTube]

I’m no longer considering a BYD.

[@dporrasxtremeLS3]

@@GlowingTube I hope others take Note!

[@GlowingTube]

The cheap strategy of using a distributor is flawed. Look at the reputational damage done to the T60 Ute in the way ATECO handled rust issues. MG on the other hand is a fully backed factory operation. BYD… need to sort this with their distributor immediately or even better sack them and operate factory direct. I refuse to do business with them if they operate like this.

[@greghudson9717]

@@GlowingTube I can see the resemblance between an LDV T60 rust bucket, but... there are gazillions of them on the road simply because they are CHEAP (rusty or not). Also remember that the guy who took LDV to court won the case and received a full refund. I can imagine similar things happening with BYD.

[@wy3131]

So the craziness should be directed to EVDirect, the importer of BYD Atto 3. It just demonstrates how ridiculous Australian business people can be on the global stage, may just be a further evidence of the shortsightedness of Australian businesses.

[@FrunkensteinVonZipperneck]

I love the way you slag Ozzies.

[@wy3131]

@@FrunkensteinVonZipperneck Calling a spade a spade! Us Aussies have been screwed by importers for too long by their high mark ups. Before mail-order and direct sales, Aussies had no choice but now we see the light.

[@JimJim-bt5ht]

Very well said

[@martyvee3000]

I have cancelled my atto3 order today due to warranty changes, no ANCAP rating, no Android or Apple app, and no delivery date. BYD is definitely not building my dreams.

[@greghudson9717]

More like Build Your Disaster !

[@Advoc8te4Truth]

First and foremost pre-selling a car with no safety rating seems not just reckless but outright illegal. The constant moving of the goal posts is another major concern. And as far as warranties are concerned when your provisions for what aren't covered starts matching what is its time to bail. At the end of the day any contract must be based on a good faith basis and BYD is eroding any good faith they had when they originally offered the car for sale.

[@cerruti1881au]

The safety rating isn't mandatory to be able to sell a car in Australia.

[@curlcurllocal]

Most people drive a 10 year old car that would receive a very poor safety rating if reassessed today. I personally couldn’t care less what the safety rating is, if a prado with a bullbar hits you you’re dead anyway.

[@Advoc8te4Truth]

@@cerruti1881au I've seen some of the rust buckets driving around Australia I doubt they had a safety rating to begin with.

[@akira28shima32]

Welcome to the Chinese housing market playbook!

[@rob4197]

Because someone told someone not to evaluate and give a rating. And they know the rating would be good. Again, politics.

[@lefturn99]

I'm thinking several of those parts refer to parts on an ICE vehicle, such as the clutch disc, release bearing, etc.

[@dporrasxtremeLS3]

.........

[@dwaneanderson8039]

Yeah, I think the clutch parts suggests that this warranty was not created specifically for this car, but rather is a standard warranty for many or even all the cars from this importer.

[@lefturn99]

@@dwaneanderson8039 Exactly!

[@JeffMathias]

YT creator bias is real too. So many KZbinrs getting loads of revenue by promoting the cult of Tesla just won’t criticize even when needed for fear of offending/losing subscribers and harming their revenue stream. I appreciate Electric Viking for being independent.

[@fayloves]

Save the crap. Just cancel the order. Easy.

[@ralphzoombeenie2330]

Love the 6month warranty on the"brake pads and clutch disc" If MG can deliver their MG4 before the end of the year I'll buy two.

[@Richard-wt8uq]

What are BYD trying to do, make potential customers go elsewhere? I'm thinking about it. Over the last year I've become a fan of BYD and have visited their experience centre in Sydney. The Atto 3 didn't interest me as I wanted something bigger. I've seen and been a passenger in the Han and was expecting to eventually buy two of these. When the Seal was announced I thought that perhaps I didn't need to wait for the Han (maybe one of each) because it looks like a great car. However the warranty and servicing matters that have popped up over the last couple of days is extremely concerning as is the matter of the safety rating. I will be buying two electric cars as soon as possible but unless BYD or EV direct fix their warranty conditions and servicing costs maybe Tesla will get my money. I wonder how consumer law will view this.

[@dporrasxtremeLS3]

Agreed!

[@thatsanicepicture2]

They saw "Mad Max" They know how you Aussie's drive cars.

[@paulgoffin8054]

Variable terms like this are pretty normal. Look at Toyota, MG, etc.

[@gregpointing7228]

I suspect BYD have confidence in their vehicles. The issues in Australia appear to have developed only since the appointment of AP Eagers. What is the situation in NZ and Singapore?

[@aetnat0k1y0]

Interesting... BYD's limited warranty on parts of their EV vehicles. I reflect on the useless warranty on my last (ICE) F-150 truck. (Did I say "useless"... yep... warranty was not worth the paper it was inked on).

[@richieduck67]

What a joke BYD should go direct EV Direct is a balls up with servicing and warranty

[@dy-no-mitedragon7759]

BYD needs to step in and make things right. Call BYD China and find out what the warranty supposed to be in Australia.

[@james_l4337]

On Media this warranty was drafted by BYD (said EV direct) same for all Asia. So it is btotally BYD fault, for whole Asia (Aus included) Whereas EU, BYD gave better warranty

[@electronicfarts5105]

@@james_l4337 You believe EV direct? They're always saying stuff and then backtracking on it.

[@james_l4337]

@@electronicfarts5105 u are right, too many people indicated Warranty in Asia mostly better then Australia. eg NZ EV Direct is likely lying on Media knowing soon they will be found out, these people still have the confidence to lie However some indicated there are clauses in NZ warranty that may indicate it may Not be bumper to bumper... BYD need to come clean with their warranty agreed on with dealers ie NZ & HK, too many gossips here and there; best BYD need yo come out and amend this with dealer and let the dealer announce this to save their face

[@andrew7455]

Try to write a letter directly to the BYD office in China. Maybe they just are not aware of this situation.

[@kennethadams5796]

Would you really want to fight the company to enforce Australian law. How much is your time and energy worth?

[@MathewBoorman]

BYD Newzealand have the owners manual posted, which includes scheduled service.

[@xiaoyang9758]

For comparison only , byd yuan plus (atto3) in china first owner have battery SOH> 80% ,motor , ECU , Lifetime warranty, other part of car 6 year /150k Km warranty. explain for lifetime warrant, you can only repair or maintain car in BYD authorization repair shop, only thing you can do youself is tire replacement , but same type ,you can change tire brand . and if you sell this car lifetime warranty will invallid ,it become 6 year /150k km whole car warranty. if this car has traffic accident that cos replacement of battery, or motor ,or ecu the replace part lifetime warranty will invalid

[@kendigjl]

If it's good enough product that I don't need to worry about the warranty, then I don't care about the warranty. If it's a shit product, and I need to worry about the warranty, then I don't want the product. If you want to avoid frustration don't pay for a good warranty - pay for a good quality product.

[@wolfgangpreier9160]

Break pads or 12V battery are only under a manufacturer warranty, meaning when they break it must be because of a production defect. This type of warranty can not be less than 2 years. Otherwise break pads are not in any type of "extended" warranty. Wiper assemblys or tires are the same. Warranty for manufacturng defects but not for usage.

[@Clearphish]

Normally EVs don't cause a lot of brake wear because of regenerative braking. What's up with that BYD?

[@MonsterSound.Bradley]

CANCEL it

[@laichuonkui69]

Yah. 👍👍

[@HTeo-og1lg]

I think the BYD should take back their agreement with their distributor in Australia. Warranty may be at the mercy of the distributors whom may shorten or lengthen their period of free warranty service depending on their manpower availability and costs concerns. I am speculating here, of course.

[@james_l4337]

BYD fault, BYD drafted the whole warranty to be same applied for whole Asia (Aus), those little stipulations. However EU got much better deal 5yrs for everything except the battery (longer warranty 7yrs?) So the one to get majority of blame is BYD Asia

[@michaelpurvis64]

BYD Australia aka EVDirect doing a Typical Australian Business Stunt by screwing over the customer 🤬

[@raymondschembri5042]

Then screw them back by everyone cancelling theirs order and they are lumped with their deliveries.

[@I_dont_want_an_at]

exactly. This feels very Australian, in the worst sense

[@lumtavon1952]

Who owns EV direct, if you know that then you will understand the root cause

[@aknsd2009]

All I can say is hurry up Aptera. If I have a problem with Aptera their factory is just down the road from where I live. I will see my first Aptera in person on September 10 at the fully Charge event in my beloved San Diego. People who live near the San Diego area will be the first to receive their Aptera. Mine will be the 400-mile range model with full solar array.

[@byddf]

I just hoping that Rever (Thai BYD) will not follow Australian BYD failures.

[@scottlashmore4475]

Hey Sam There is no clutch disc in that car, button battery fuses and relays are not usually covered under warranty in other cars, nor are brake pads, common relays are used for things like horn and headlights. As a mechanic there is a lot of items that don’t make sense or I wonder why they even lost them. It has to be a mistake. As you say I’m sure they will rethink what has been printed.

[@AKJammer1]

Scott meant "why did they list them". He's right, this was a list for an ICE car. I wouldn't worry too much about the 6mo stuff.

[@adamdukat3693]

--- I did order and still want the car. At the moment of paying the deposit -- it was 7 years warranty or 160000 km. On all of it. Battery and the rest. Now, everything is different. Can that be legal? Let alone "fair"? Lawyers are there, I can ask. And I do agree with You Sammy. I think others will do -- what I do intend?

[@lumtavon1952]

Hope you are insured for legal assistance. If not they will milk you like a super 🐮

[@hawtan4536]

Most EV manufacturers (non-legacy brand) sell their cars online instead of through dealership to cut out the middleman cost. If BYD is using dealers to sell their cars, they have to share the profit with them or let them make some money from the service cycle. Thus the strange terms on their warranty. It is very obvious. Follow the money.

[@good2freelance1]

Basically its Only 6 months Warranty: ''Consumables and Quick-wear parts: brake pads, wiper blade assembly, bulbs, fuses, ordinary relays (excluding integrated control unit), air conditioner filters (Filter net, High efficient strainer, Electrostatic filter), button battery, tires, labels, coolant, refrigerant, lubricants, glass cleaning agent and all kinds of oils and liquids, etc''😱

[@scottlashmore4475]

Brake pad are not normally a warrantable part due to being a wear item. Same as globes air cleaners fuses etc.

[@chap7360]

This video is quite sad for all BYD buyers but funny to me since what is happening is exactly what I commented on your last video. The surprise to come with the warranty. Just buy the car and see what happens when you claim something under warranty. Let’s see how smooth sailing this will be if they already change their rules before delivery !

[@wzk921109]

Don’t have the manufacture, hate the dealer. I’m not canceling order, I don’t care about the servicing fee or any warranty that’s above 5 years.

[@lionelwylie2326]

But the servicing fee is only in Australia and its a total fraud.

[@dhincks1]

Sounds like an ice warranty. Clutch etc.

[@dietmarwolf79]

The MG EV is the clear winner. Seven years warranty on everything has to be superior to the crap BYD wants to throw at you. My reservation for the Atto 3 has been canned, needless to say.

[@electronicfarts5105]

Wait for the MG4 EV. It's has excellent reviews in the UK so far.

[@rohankilby4499]

Agree with you Sam let's hope there is some introspection on EV directs behalf

[@Waters-fo6rn]

Sam ... a good summation if the poor implementation of warranty service & costs. Keep up the good work with your reporting of things as they are .....unfortunately it appears in Australia Govt inaction over the years has come home to roost & the incentives to purchase BEV are not quite yet at the level that many would need to be able to purchase. I'm contemplating purchase of GWM ORA but unfortunately that will not be in Australia due to purchase price / ownership costs within Australia . Sorry to say but as a Senior Citizen, owning a vehicle within Australia is now not feasible for me so my hard earned cash wiill splash offshore where I can at least get value for money spent

[@mr260z3]

I bet you feel silly cancelling your Model Y order now.

[@NaughtyGoatFarm]

People need to cancel their orders. Imagine what this does to your resale value.

[@johannbrauer9285]

The warranties in Norway and especially in China seem to be much better. The Chinese lifetime warranty covers the battery, motors, and control electronics. Just like the GM and Ford dealers don't seem to have any power over their dealers. I am surprised that BYD would let their brand get damaged this way in Australia.

[@rais1953]

As soon as this news gets out around Australia BYD orders will fall to just a trickle. It's a pity because from what I've heard the cars are good and their batteries are very advanced.

[@gregandkaruna6674]

What is with this stupid lifetime warranty! It's not based on a human lifetime! It's based on how long a battery should last and most brands are saying 10 years so the so called lifetime warranty is no more than 10 years in the real world!

[@peterzeutzius413]

EVDrict's management decided they don't want this much orders??

[@johannbrauer9285]

@@gregandkaruna6674 - It is really simple - there is a 30,000 km/year limit, which means that the batteries run out in about 30 years. How many first owners have had their car for 30 years and drive close to 1M km? They will be worth gold for BYD advertising department.

[@gregandkaruna6674]

@@johannbrauer9285 It's not going to get a 30 year warranty! Battery makers "all" give a max of 10 years! That lifetime warranty is 10 years! OMG you lot are all stupid thinking that it's 30 or 100 years

[@sahar_services]

You do not need to justify to us to cancel your order.

[@marcwatson455]

Masters of Bait and Switch...

[@AntEsp]

In Portugal and EU - 3 years is the legal minimum warranty for autos - except wear parts

[@foolcellsorryfuelcellmirag4835]

MG here in the UK is the same day you get a 7 year warranty. When you look at the fine print majority of the MG ev is covered only for 3 years. Viking if you look at the online warranty for MG it’s 3 years for the majority of the parts . Only one that cover the majority of parts are Tesla and Hyundai Kia

[@GreenDriveIndia]

Pm2.5 measuring instrument is used to measure air quality.

[@yggdrasil9039]

This should have been announced up front. The 'oh by the way, forgot to mention that servicing is going to cost you over $3k' is not doing BYD any favours with customers. Bait and switch tactics never really that popular with the punters as it looks really dodgy.

[@lumtavon1952]

I would say corrupt

[@kalmdwn7711]

sounds like those normal ev wear n tear parts. basically motor & battery warranty.

[@just4therecord]

just cancel. if everyone cancel, they will take notice. I dont think its a BYD thing but Eagers Automotive. You dont hear the same thing with NZ's BYD warranty

[@inclusivelove5165]

Because they are doing with a partnership with Australia companies. If they do it themselves for the sales and services it would be better. I feel this is a mistake.

[@lumtavon1952]

Partnership??? Rip-off ship looks to be more precise.

[@richieduck67]

Lot of people already cancelling

[@Darky.]

Well said sir! If I were BYD direct I’d be a little concerned about how the brand value is slowly being eroded by 3rd parties.

[@Peter110662]

Well said

[@trevorlees1241]

BYD sounds like it’s likely to cost more than any other EV What a disaster No one should buy one !! Happy 8 year owner of 4 Tesla’s

[@mondotv4216]

The car doesn’t have a clutch or a release bearing. It’s a single speed. A lot of those things seem like they refer to their ice vehicles.

[@matthew5791]

Had part of my Atto 3 damaged because two screws fell out under the front end. Was told by a BYD service manager it would not be covered under warranty because MyCar did the first service. He said I would need to try to get MyCar to pay for it myself! Booked that service on the BYD web site. Clear breach of consumer law regarding car warranty that they will be wise to back down from.

[@SriHari-th4yq]

Hi Sam, Thank you for an indepth analysis of the warranty details. It looks like the dealer has blown its business case for sales and now scrambling to cover the costs. Even though I stated I’ll not cancel my order now I’m inclined to do so.

[@SriHari-th4yq]

But to put in perspective-when compared to its key competitors. Kia, for example, its customers can pre-pay five years of servicing for $1089 - compared to $1736.68 for the BYD. It's only marginally more expensive than the Ioniq 5 ($1684).

[@simonpannett8810]

MG sound a safer bet?? To become major brand you will need customer care backup!!

[@lumtavon1952]

Agree, here MG owns the distributor while EV direct is an Aussie dealer group.

[@jeffbangkok]

PM 2.5 is air quality. Very important item in China

[@jarikinnunen1718]

There are many middle class cars in six year warranty with combustion engine. Lot of parts to broken in six years. No one give that to consumable parts.

[@Peter-vn8ue]

Well Viking we haven't signed a contact as such but paid a deposit with the intention to buy which is good enough in my opinion so the warranty given at the time of paying the deposit should be upheld or at a minimum the vehicle should have an all inclusive 6 year/150,000km bumper to bumper warranty. It's deceitful and does not install great faith in BYD supplying a quality product or they BYD, believe its not a quality product they are suppling the Australian public with that should in theory outlast the warranty by several years. If evdirect and or BYD don't come to the party then they should expect irreparable brand damage that I don't think they will recover from. Byd is new to Australia, people are hesitant about this Chinese brand and this isn't going to help their cause as they try and launch the BYD brand in Australia.

[@lumtavon1952]

BYD sell to a distributor and that distributor can do whatever they want in Australia. So that distributor is a milk farmer, after your money only! BYD has been stupid but now most likely have a binding contract so game over before it did start

[@Peter-vn8ue]

@@lumtavon1952 I'm sure BYD have a lot of conditions built into the contract with the Australian distributor let's watch this space for the next few weeks and see how it plays out.

[@stevenbliss989]

They are trying to do the horrible ICE car money grab we all hate on spare parts/work.

[@waynesmith2287]

They won't get away with this in New Zealand. Our consumer law is similar to Aussie. And still companies try to sell extended warranties which are just taking money out of your pocket for no good reason..

[@nelsonoliveira1007]

I have an 8 year Full Bumper to Bumper warranty that I paid an extra $3600. Worth the piece of mind on my 2022 Kona EV. I received it Oct 2021 and no regrets for the entry level EV.

[@greghudson9717]

You wasted your money. Your car already has a 15 year (approx) warranty as described by the ACCC.

[@nelsonoliveira1007]

@@greghudson9717 I don't think I wasted my money. Bumper to Bumper includes many components besides the battery that's expensive. To add $100 extra for 36 months is all good.

[@davidakenson7173]

Let’s not assume that this is the last surprise from EV Direct either. I don’t trust them and won’t be buying the Dolphin.

[@bvg6924]

Woah that’s as expensive as my diesel servicing! That’s why I went out and bought a Tesla..

[@zanshin720]

Thanks for the honest heads up! 👍 Truely appreciate your channel 🙏

[@cadude145]

I think you are way right in you use of the Australian Consumer law. As I recall, from watching other Aussie auto experts that the law says something to the affect that you can expect what a reasonable person believes is appropriate for the purchase. So the question then becomes what can you reasonably expect from the car. We here in the US do not have such a law and I wish we did. My 2013 window wipers mothers went out in 2021. I keep my cars forever and I have never had a window wipers moter go out. My 2003 Ford still works fine. Anyway this cost me over $1200.00 to fix, same with my rear lift gate which cost about the same to fix. Was that "reasonable" not to me it was not. Most warranties in the United States very greatly between automobiles. In many cases as you have stipulated you have a 5-year unlimited mileage, or 100,000 mile warranty on the entire car. Then there are other manufacturers who offer a 3-year warranty on the vehicle bumper to bumper they call it and 100,000 mi on the powertrain. So there are a lot of different variations depending on the manufacturer you choose. And I'm really not sure what Tesla's is in the US. Perhaps this is just growing pains for BYD as they enter other nations. It would be good if consumer advocates from Australia could sit down with BYD and help them understand what an appropriate warranty would be for your nation. That way when everything was said and done, it could be signed off by everybody and you would have an agreement as to what an acceptable warranty for that automobile would be.

[@mrdot1126]

damn the battery warranty is the same as Model3 - at least in the US, 8 year or 100K miles (160K km)...

[@erickessler6094]

Mate, Dump BYD order... Wait for your Tesla. We love our Model Y! Soon I'll be trading in my VW GTI Mk7 to buy a Model 3 SR to arrive after Feb 2023. Cheers, Eric

[@brendankenny1332]

Simple dont buy one!!!! Uhmmm and cancel any order.

[@nahkanukke]

There must be a summer trainee doing the terms. Out off this world. Happy owning;)

[@vivMak23]

Visited the store yesterday and when I asked about warranty issues mentioned here the person said, there is no change in warranty and they are receiving orders still despite of warranty issues.

[@inclusivelove5165]

Good video! Thanks

[@g0fum]

So basically what you're saying is that it's not BYD doing this but Australian dealers etc.

[@pauljeffery5691]

Good on you Sam for speaking up about a company you have invested in, shows a lot of integrity 👍

[@cerruti1881au]

The truth is that EV Direct - the dealer wants to get more out of the ongoing services. Should lodge an enquiry to ACCC.

[@michaelginever732]

What's the story in New Zealand? They received their cars before us. Do they have a distributor or do they sell direct to the customer?

[@chrismuir8403]

Not just illegal, but foolish. As a new and largely unknown brand, the best way to gain market share is to give a generous warranty. To make matters worse, they didn't differentiate between their BEVs, their ICEs, and their hybrids. The warranty should be customized for each. Their BEV doesn't have a clutch, a belt, and certainly no Particulate sensing port.

[@take5th]

Clearly seems as if they wish to use the most lightweight, medium duty hardware and electronics. Likely will also seek to sell extended warranty for those parts like electronics, echoing the worst parts of the ice buy experience. I recall Elon snickering at mention that byd is competition, followed by, have you seen their car? I haven’t, but presume it is like the first Kia. Spindly. Must be priced right to win that segment.

[@bscraig7308]

How does this compare to warranty conditions for vehicles sold in China? BYD distribution in Australia is looking very amateurish. BYD should punt the distributor and sell direct.

[@danoc51]

It's a good bet that BYD supports these warranty conditions and uses a third party to keep themselves from suffering lawsuits and liabilities.

[@ianmcmullen9088]

I still have faith in BYD, but absolutely zero in EV direct. The servicing costs don't bother me because I can shop around under Australian consumer law. I can also buy OEM components directly from China if there's price gouging. The warranty change on the other hand may need to be challenged. I specifically asked about the warranty at the BYD experience centre and was told 7years unlimited Kms, which it seems is a blatant misrepresentation.

[@PCLoadLetter]

I’ve put a lot of kilometres on my 1/2020 Tesla Model 3, and their service guys still fall over backwards to help me out. When I was in Sydney last December at 134,293km, they comped new front upper control arms and the corresponding wheel alignment. Then in April, when my first scheduled service interval hit at the 2 year mark, the Canberra service centre, who I can’t speak higher of, did the brake fluid check as specified in the owners manual, for $24.

[@good2freelance1]

Sounds like No warranty at all. Warranty to me means EVERYTHING is covered and took care of. If EV direct is fair, they must match the Warranty in China !!!!

[@pforce9]

So, which is the better idea to fleece the customer. BMW charging customers a subscription fee to use the seat heaters or BYD welching on customers with a dodgy warranty?

[@duncanburnet9185]

Why would an EV have a clutch disc or a release bearing?

[@ensteffo]

It is probably a general list of insurance items applied which is also used for ICE vehicles.

[@Flyingcircusclown25]

For comparison, Yuan plus in China offers 6 years/ 150000km warranty on the whole vehicle plus lifetime warranty on the battery, motor, and electric system for the first owner.

[@RAG0407]

Surely the issue here is with the service providers for service.

[@lumtavon1952]

So what, that's China. Down under the distributor decides, noone else

[@hanswitvliet8188]

Two sides of the coin: EVs are currently so hot merchandise, that manufacturers think they can get away with it anyway. Otoh, such long warranty on wearable parts, like tyres, shock absorbers, windscreen wipers aren’t realistic.

[@SuperMcgenius]

Thanks, good work sir. I will stay away from this product.