Elgato 4K Capture Utility Software Overview

[@JershMerx]

4:30 Guys, I have a solution to the OBS thing, and I just solved it on my own. The "NDI Source" wasn't working on my system (no clue why, but it is bs, did nothing wrong). What you WANT to do in OBS, without downloading anything else, is use the "Video Capture Device", which is in the same tab as the NDI is supposed to be in. No reason to over complicate it, just do it right the first time. Also, just mute the Audio Mixer for the Elgato, as the Desktop should be accurate with the 4k (More like 1080p for Switch) Capture. You will need 4k to be open while recording, as it allows the connection. Hope this helps others, like if it does!

[@kerosan138]

THANK YOUUU! You're a lifesaver!

[@MaxQurzs]

Please add features the old game capture software had, edit clips featured and stream feature straight from the software

[@xlbaggyCOD]

the software really is some hot garbage on win 11 ngl.

[@GamingSinceGaming]

Features need to be added to 4k utility that Game Capture already had. The ability to edit your clips, cropping them to the right size. it's so much easier to do this in game capture than using outside editing software, especially when you have to go through 50 to 100 clips.

[@ElgatoWorkshop]

Hi there, Thank you for the feedback on this. I've forwarded your message to our team.

[@ignoredstopsign3407]

how do you edit.

[@WillieCuz]

Needs volume adjustment too

[@LinkMountaineer]

Agreed.

[@GamingSinceGaming]

@@ElgatoWorkshop anything going to come of this? I’m still using game capture in 2024. Won’t be upgrading my capture card until then.

[@TheTrueFool5]

I LOVE THIS VERSION, it makes stuff so much easier thanks for this video!

[@EliteMasters101]

Not trying to hate, but don’t use this software, use OBS instead I’ve had so many problems with this 4k capture software

[@BigxPerk2298]

Dude, this software (4k capture utility) deleted majority of my videos that I just recorded even though I only had one video selected to delete. Smh.

[@oktre4920]

I’ve had problems with both unfortunately

[@0gd4ddypurp]

I have a legacy elgato can it run a new software or just the original software made for the elgato

[@Spicedbites]

Can you bring back the editing system? I loved it in the old game capture, it made everything so much easier than using an outside editor. Yours was easy to use and made the cuts in my video smoother since I could expand the frames to get a small frame cut out.

[@ElgatoWorkshop]

Hi Spicedbites, Thanks for your comment. We don't have plans to bring back the editing system from Game Capture. We encourage users to explore other third party tools. But we'll forward along your message to the team all the same. 😊

[@Spicedbites]

@@ElgatoWorkshop well that is very unfortunate, because that was one of your best features.

[@nxchillnickleftovers5706]

@@Spicedbites For real.

[@walkingdeadlands]

@@ElgatoWorkshopseriously bad decision. By removing software capture of the newer game capture devices, you are now effectively the same as your competition. Now, leaving a massive door open for competitors to simply create a very nice, user friendly app and voila, el gato starts to become useless. So , now im searching for the easiest way to capture gaming , while having an app that I can easily manage my recordings. Basically, I’m looking for what you used to offer, through someone else. That’s just silly. What’s the benefit of el gato capture devices at this point over any one else ?

[@nr01vid]

*Thanks, it's nice that there is a software to record consoles gameplays on pc, best regards*

[@Uno_Hunter]

Sometimes while recordings the recording will freeze/lag/randomly skip. Which makes the separate audio files to not be the same length as the main video audio

[@PassMeADonut]

Do you know if there is any fix to it? My videos keep jittering every couple of minutes, nothing major but my acd is destroying me cause i cant capture the same quality of 4k capture utility to my obs

[@switchasmr8]

can we please get the feature to allow us how much mic and game audio we can turn up or down please and thank you also love the software it does make it much easier

[@catsmewlaserspewcatsmewlasersp]

How to put game in 4k capture utility like in the video please and play from there? Mine looks all black! Also we cannot stream while playing with elgato hd60x? Help!

[@male4gr]

i have displayport how to conect in elgato 4k

[@ElgatoWorkshop]

You can connect the DisplayPort output from a computer to a capture card using an HDMI adapter. For lower resolutions, these adapters can be pretty inexpensive. But we do not offer a device which natively supports DisplayPort input.

[@omegacon4]

Thanks to this video, I just cancelled my order for the Elgato HD60x capture device. Amazing how a company can design software that actually goes BACKWARDS in terms of usability. The old capture software allowed for instant flashback records of varying time lengths (this new one only allows 30 seconds via hotkeys). The old capture software put ALL your exported MP4 files in a single folder (this one puts each file in a separate folder). Terrible human design. If Steve Jobs ran Elgato, all of you would be fired.

[@Qiuvox]

is it possible to pause recording instead of stopping with the 4k capture utility ?

[@breadkrum6860]

Much happier with my Avermedia Live Duo since I can shadow record a CUSTOM CANVAS of whatever inputs I want, as well as multiple audio inputs! Add custom canvas and multi-track recording and I’ll switch back

[@imTacin]

Whenever I record it doesn't save onto my computer it's hurts man I'm struggling with this software

[@ElgatoWorkshop]

Hi Warren, If you're still experiencing some issues, please reach out to our support team at: e.lga.to/help

[@junglejimmithy7884]

Me too

[@Jasigner]

Same still

[@imTacin]

use obs or streamlaps its way better@@Jasigner

[@karenhernandez6691]

Im using OBS on Mac and having trouble finding all these settings to make it 4K, I have HD60x and I’m stuck

[@jaycollazo3637]

Same

[@ZaddyRoy]

When using the 4k utility capture app how do use my face cam with it ?

[@ElgatoWorkshop]

Hi Zaddy, 4K Capture Utility does not support Facecam. You'll want to use Camera Hub for configuring Facecam. www.elgato.com/en/downloads For recording video, you can use something such as OBS Studio: help.elgato.com/hc/en-us/articles/4436632816013-Elgato-Facecam-How-to-Set-Up-and-Use-in-OBS-Studio

[@MtnXfreeride]

At 6:48 why is the video file 8.7Gb for a 1 minute 51 second video? Thats much higher than 60 megabits that was selected... that is the same issue I am having. I choose 60 megabits but every minute is like 1.3Gb when it should be more like 450 Megabytes.

[@ElgatoWorkshop]

Hi there, When this happens, try closing 4K Capture Utility, wait perhaps 30 seconds, and then re-open it. 4K Capture Utility should then fix the file sizes you see on those flashback recordings.

[@FrlvonMarzipan]

My audio isn’t in sync with the gameplay. There is always a delay.

[@Baytuh]

what about lowering the game audio.

[@blkoutTwo]

This is why you guys are number one in recording hardware and software.

[@kozyfeltment4152]

Let's say you are done reording,creating smart folder and such can u upload them to KZbin afterwards? i really wanna know cause i wouldn't like to spend hours of recording and not being able to upload it to KZbin

[@ElgatoWorkshop]

You can typically directly upload the final .MP4 video file right out of 4K Capture Utility to KZbin.

[@RTXEddy]

Thanks this was helpful !

[@GameBreakerGod]

I’m experiencing frame skips ? :/ how do I fix this please help me I have a RTX 2070SUPER i7-9k

[@ElgatoWorkshop]

Hi there, Please contact our support team: e.lga.to/help and we can figure out what is happening.

[@chrissious]

Hi, can you setup a hotkey to automatically save the last lets say 10 minutes of gameplay? Greetings.

[@Fobbyno]

what do i do, if i have a greenscreen, every time i start utility sofware ?

[@TheAmazingGamerMan]

But how do I record from the software on mac????? Like it shows in this video? I just get the settings menu about the capture card I have 4k x. But I cant see anything else!!

[@GamesOnEasyMode]

hello, I just got the Elgato hd60x and set it up with the switch but only receives audio. I can hear the joy cons moving, I see the input source as 1080p60 but the screen is black. All in 4k Capture Utility.

[@naruto40kiba30]

Is there a way to adjust game volume like the old game capture HD because it is super loud 😂

[@chan4est]

Use OBS instead

[@SheanWalsh46]

Yesterday, i have an issue while recording a 7 hours video with this software because when i finally finished recording Final Fantasy XVI and try to playing it on my library, the video didn't show up only audio yet when i recording shorter like an hour somehow, it doesn't had any problem.

[@SilvaShadow1990]

I would love to use this over the Old GCHD Software, but using the HD60 Pro with the 4k Capture Utility, I can notice a slightly larger delay in the preview compared to the preview in OBS studio or the GCHD Software. Will there ever be an update to 4kCU or some sort of Union between 4kCU and GCHD Software?

[@ElgatoWorkshop]

Hi SilvaShadow, Game Capture HD is now EoL (End of Life), meaning it's no longer being actively developed. It's had a long run and it was time to move on to a new project. We don't currently have plans to bring some of the Game Capture HD features over like streaming or overlays. For those uses, OBS Studio is definitely a great choice. We always suggest playing on a TV/Monitor connected to the HDMI output of your device if you're experiencing delay for playing.

[@GamingSinceGaming]

@@ElgatoWorkshop Features need to be added to 4k utility that Game Capture already had. The ability to edit your clips, cropping them to the right size. it's so much easier to do this in game capture than using outside editing software, especially when you have to go through 50 to 100 clips.

[@byronburgess8061]

I was wondering can you use a live video feed of yourself like in the corner while playing video games using the 4K utility

[@eteremag2642]

I want my Facecam in my Recording where is the Problem the Facecam put in the Video?

[@Astrosffx]

Hey, i just got the hd60s+ and I noticed a little delay any help?

[@sergencekilden5404]

So i have to buy a screen capture for this? cause it doesnt work with streamlabs

[@firstneverfollows9988]

Obs 28 doesn't support NDI plugin so we can't connect the elgato scene with obs. Is this going to be updated? And when?

[@salahcarpediem]

How can I add my camera to utility capture so that I can record both audio and video commentary?

[@ElgatoWorkshop]

Capturing a camera for a face cam is not possible in 4K Capture Utility. You will need to use software like OBS Studio for this.

[@josephleonard5336]

elgato: "check out our stream link setup video in the description below" me: ... [cries]

[@ElgatoWorkshop]

Oops... 😅 We're working on making a newer one, but it got delayed while working on this overview video. Here is our original for now: kzbin.info/www/bejne/mKi2codoZp1jq8k And we have a written guide: help.elgato.com/hc/en-us/articles/360028241631-Elgato-4K-Capture-Utility-How-to-use-Stream-Link

[@EvhVorushov]

how can I use hardware encoder on my HD 60 PRO card? I see in settings only my GPU and processor.

[@EvhVorushov]

Note: 4K Capture Utility does not support the onboard H.264 Encoder of the Elgato Game Capture HD60 Pro. Using HD60 Pro in 4K Capture Utility will use your system's GPU or CPU for recording. Witch app should I use to record with it's encoder?

[@Zebratv_live-ttv]

I'm using HD60 x with a Mac, but can't find the 4K Utility software. Not available in Germany?

[@ElgatoWorkshop]

Hi there, 4K Capture Utility is Windows only. OBS Studio is the best alternative right now for capturing on macOS. HD60 X can be used natively in OBS Studio on macOS.

[@jamez2x]

Mine keep saying there’s another installation in progress, but I don’t see what’s being installed🤦🏾‍♂️

[@RobBecks91]

WHY ISNT HITS AVAILABLE FOR MAC? This is the reason i can't use the opportunity to use the auxiliary input with the Chat Link Pro... because without the Utility Software i can't switch between HDMI Audio oder Analog Audio... is there any other solution for analog audio with the Elgato HD60X in combination with a macbook? I am sitting here for three hours without a smiling face... :-( Pleaaaase answer!!!

[@ElgatoWorkshop]

Hi Robin, Please reach out to our support team here: e.lga.to/help We have a tool specifically for this on macOS that we're testing out.

[@horrorjunkde]

How do i remove the grey border left and right, when i make fullscreen and stream?

[@ElgatoWorkshop]

If you're streaming, you don't need to capture the 4KCU window. You just need to have your software use the device directly like seen here: kzbin.info/www/bejne/aGjJipWLodNgjMk&pp=ygUGSEQ2MCBY

[@Jalapeno0623]

During playback I get audio but no video just a black screen, any help please.

[@nextgenjah]

Why isnt there 4k capture utility on mac? I have a 2020 macbook air with everything set up and i cant record my screen l. I have the hd60x

[@ElgatoWorkshop]

Hi Nextgenjah, For recording, we highly recommend OBS Studio on mac. For configuring your device though, look at macOS Capture Device Utility: www.elgato.com/us/en/s/downloads

[@INSANEBRITGAMING]

how do you turn down the game volume you can barley hear my voice

[@Diceman25]

My audio isn’t in sync with gameplay. It’s a delay.

[@FrlvonMarzipan]

I have the same problem --_--

[@Diceman25]

@@FrlvonMarzipan I had to switch capture cards. I have internal capture card now.

[@FrlvonMarzipan]

@@Diceman25 Is it in sync now?

[@Diceman25]

@@FrlvonMarzipan yes. Before I was using hd60s plus. Now I have elgato 4k60. Pro mk 2

[@PurifiedSalt]

When I use hdmi audio it gives me a like static sound and it's pretty annoying

[@ElgatoWorkshop]

Hey there, Please contact our support team and we can find out what is happening with your audio: e.lga.to/help

[@DJordydj]

I have a problem. I own 4K60 PRO and it doesn't matter if previewing in OBS or in this 4K Capture software and I still haveinput lag in my preview image. Like, ALOT of input lag. How is this possible? Is there a way to solve it? Is it intended?

[@ElgatoWorkshop]

Hi there, That's very much not normal and sounds like something we'd want to collect some information on. If you could, please send an email to our team here: e.lga.to/help and we can find out more and figure this out.

[@DazTheTerrible]

Can you use a ps5 with the elgato pro 4k mk2 in the 4k utility as I read that you can’t use analog audio input?

[@ElgatoWorkshop]

Hi Daz, 4K Capture Utility does not support separate audio inputs for PCIe devices like 4K60 Pro or HD60 Pro, but you can very easily use OBS Studio for this. kzbin.info/www/bejne/lZSTiJ96itd-l5I

[@Fliques]

Hi I need help because I can’t change or use any of the 4K and 2k settings/options on the Hd60x can sb plsss help me

[@ElgatoWorkshop]

Hi Fliques, What sort of 4K options are you referring to? Are these options inside of 4K Capture Utility or on your console?

[@SovLiege]

@@ElgatoWorkshop Hey I am not able to get iphone game sound to be captured on my Elgato HD 60S+ It is possible when I use screenlink with OBS (through airpods) but not with 4k Capture Utility Also, is there a way to use apple airpods with it ?

[@zawgyi7813]

Can I use elgato HD 60s on my laptop, MSI Alpha 15. I got a problem ,

[@Oskate]

How does one adjust the game audio vs the mic audio? My game audio is crazy loud

[@jim5039]

I’m in the same situation and I’ve been searching for a solution for a while but haven’t been able to learn anything new

[@JoyFulSnakeyez]

it separates the game audio and voice audio into there own files, so when in an editor you can have them separate thus being able to adjust them individually

[@chan4est]

Use OBS. It allows you to adjust your audio levels for all sources.

[@ShayStation]

The explanation of Recording & Flashback is incorrect. You can see when they select the "end point" nothing happens, it just recorded everything from the start point up until live gameplay. What's the actual intention of this flashback feature? Should we be able to create short clips inside the capture software?

[@GamingSinceGaming]

in the old software, game capture, you could go into the edit tab and crop out your clip, this feature has been missing from 4k utility.

[@NvrBe_GameOvr]

Awesome tutorial. What's the best setting for the bitrate when recording at 1080p x 60fps???? Please help!!!!!

[@ElgatoWorkshop]

That depends on what you're wanting to achieve. If just the highest quality possible, then the maximum available on the slider. 4K Capture Utility will provide an estimation on file usage on the settings page.

[@chextiar]

Does anyone know what the hidden key binds to unlock the hiden fps count bottom of the 4k utility?

[@THUGNIFICENT4g]

i download of this today, and ever since I opened it, it’s made my computer run a little slow and zoomed in on my screen monitor. I literally just opened the app on my computer. I tried deleting it, but I just kept my computer that way. How do I fix?

[@ElgatoWorkshop]

Hi there, Sorry to hear about that. Not sure what may have happened, but our support team can find out more. Please call or email us: e.lga.to/help

[@alexquintero4698]

i need help. I have the HD60s+ and I've tried to stream using OBS with elgato 4k utility, but I dont have the NDI Source option. Any idea why?

[@ElgatoWorkshop]

Hi Alex, You may need to make sure that the NDI Plugin is installed: obsproject.com/forum/resources/obs-ndi-newtek-ndi%E2%84%A2-integration-into-obs-studio.528/

[@TazTSGH]

4k capture utility isn't popping up as a source in obs and I have the "enable stream Link (Beta)' check marked. I have the NDI plug-in installed and working fine. 4k utility just isn't popping up as a source. Any fixes?

[@LinkMountaineer]

Is there a way to edit footage in this software? Also, can you upload directly to KZbin from this software?

[@ElgatoWorkshop]

Hi LinkMountaineer, 4K Capture Utility does not have video editing or trimming. You will need some third party software for that. As for uploading, you can upload the videos from your browser as normal. There isn't upload functionality. 4K Capture Utility is focused just on recording/capturing.

[@LinkMountaineer]

@@ElgatoWorkshop Alright. Just seemed strange that Game Capture HD, which I use with the HD60 S, had those features while the software needed for S+ and up doesn’t. I found a program called Microsoft ClipChamp for trimming and uploading, so that should work for when I’ll need to swap over to my HD60 X. Thanks for the response!

[@XxAdizero97xX]

hello, so i hope i can get an answere but i have bought a Hd60s for my ps5 and the hdmi audio splitter because i own the steelreseries wireless pro and i wanted the optical audio output, everything works perfectly now BUT besides streaming i aim to stream to my friends in discord, i cannot share the audio coming from the ps5, it doesnt work via obs and neither does it work via the 4k utility. If i use the 4k utility i want to save both gameplay and my mic but i hear everything dubble i cannot mute the audio on my end. My whole point is audio and mic recordings work very well except when sharing the screen via discord audio doesnt work and there is no function to mute the audio on my end, i can hear myself and the game with a 0.5 ms delay, since i use the same headsets on pc and ps5 i can hear both sounds and it is really annoying. isnt there a function to mute audio on my endso i dont hear eveything dubble?

[@Mat579thew]

I’m trying to use flashback recording to capture a few minutes of footage. It starts where I want it, but when I select the end point, it just keeps recording til the end of the flashback. What do I do?

[@JoyFulSnakeyez]

just trim the video down in editing

[@gabrielespinoza2586]

how can I put full sceren? I have a HD60S

[@ElgatoWorkshop]

Double click on the preview, or right click on the preview and choose Toggle Fullscreen.

[@JRobertSmith]

4K Capture Utility won't load after install. Been trying for 3 days with same issue. Need help asap

[@HayHayUSA]

For me the 4k capture utility is looking at the wrong monitor. Is there a way to change that?

[@ElgatoWorkshop]

Hi Hayden, 4K Capture Utility will show what is being received by the capture card. Are you capturing your PC? If so, then it sounds like the wrong display is cloned to your capture card. Or perhaps the wrong display is connected to it. You may need to go into Windows Display Settings and re-arrange your displays.

[@CarlosTavera10]

i have one question, can you play a videogame via that Software? is there an imput lag if i play this via? supossing i dont have a second monitor and i want to play ps5 in my PC, thanks!

[@ElgatoWorkshop]

Hi Carlos, Sorry for the wait. You certainly could, but we don't recommend it. There will be a slight delay between the signal entering your capture card and showing on the software preview. Could be 100-200ms. We recommend using the HDMI output port on your device to play with no delay on a TV or other display.

[@typhousneon-777]

Ive just got this software and yhe elgato hd60 s+ its set up and works however the audio sounds awful whe recording with my laptop but ok in actual recording is there anyway to fix this?

[@nathavez]

How come it won’t let me drag back the recording to a certain part with flashback? Could someone help?

[@brucestrauss]

Can u add a webcam??

[@ElgatoWorkshop]

Hi Bruce, 4K Capture Utility doesn't support overlays. For that you can use OBS Studio which has a robust overlays system.

[@mrlinguini2326]

Hey elgato, I’m having a problem, when I try to download it, it says it’s not verified, and to contact the owner to verify it is a windows app, any help?

[@jorgzy6504]

When is support coming to Mac?

[@GGEdwin]

my mic audio works but it doesn't pick up my game audio. i dont know what to do anymore !

[@adamrucker780]

Why is my vrr disabled when i use 4k capture utility

[@360GameTV]

No answers?

[@CR0WYT]

What happened to exporting files within the software itself?

[@ElgatoWorkshop]

Hi CR0W, 4K Capture Utility records to a final mp4 file. No need to go through an export process.

[@snp2425]

if i record from obs i can hear my games audio but when i record from 4k utility app it wont pick up no audio

[@SovLiege]

Hey I am not able to get iphone game sound to be captured on my Elgato HD 60S+ It is possible when I use screenlink with OBS (through airpods) but not with 4k Capture Utility Also, is there a way to use apple airpods with it ?

[@SIBquake]

So I'm extremely confused, my source says its capturing at 2160p 60fps even though I don't have a 4k monitor. It also isn't saying VRR even though it is a VRR device (HD60x) and I see zero options in the settings to change the resolution to 1080p 120fps. Where are the settings for this? I only see recording settings or that Stream Link setting. But Stream Link also doesn't have 1080p 120fps. Why is my VRR not enabled and where / how do you change the Resolution / FPS? Is there another utility? Because this one seems like its missing things

[@ElgatoWorkshop]

4K Capture Utility won't explicitly show "VRR", but the framerate at the top will change to follow the refreshrate sent from the console. Any options for the source come from the console, so from the perspective of the capture card, the only settings to change is what resolution and framerate it captures at. For instance, 4K60fps from a PS5, you can then set 4K Capture Utility to record at 1440p60 or 30, 1080p60 or 30, or 720p60 or 30. If you want to capture at 120fps, you will 1) need the console set to 1440p 120hz or 1080p 120hz and 2) will need to use software such as OBS Studio.

[@MrMilza]

So incredibly helpful I had no idea why it was constantly recording and this helped my fully figure out the software. W software and W Devs

[@lilw3136]

I’m having problems with the game audio it’s not glowing up green like the mic need help I’m using it on a laptop need help

[@Pauliewallnutts]

Same here no game audio.

[@lilw3136]

@@Pauliewallnutts I found the volume of the 4k utility on the volume settings but the bar to adjust the volume is gray and I can see the other volume of the speakers that I can adjust is blue but I need help that might be the problem for me

[@somebody2351]

I can’t save a recording over 5 minutes long, any help?

[@ElgatoWorkshop]

Hi Somebody, Is this when using Flashback Recording or using the normal recording feature?

[@somebody2351]

@@ElgatoWorkshop hey it’s fine I’ve been using OBS and it’s working thanks!

[@ayeyofrank4937]

Hey I have a MacBook and I'm streaming on obs I have the Elgato HD60 X but the audio port isn't working and I can't download the 4k capture utility is it not compatible for Mac?

[@Jellae]

Bruh 4K capture utility is trash and it’s only for windows. Use game capture for Mac cause that stuff is godtier

[@ayeyofrank4937]

@@Jellae is it still compatible with the HD60 X

[@Splitgamer74]

Can you use 2 HD60X with this software?

[@ElgatoWorkshop]

4K Capture Utility supports one capture at a time. You can connect two HD60 X cards at once but only one can be active in 4K Capture Utility at a time. But if you use something like OBS Studio, you can capture from two devices at once.

[@Splitgamer74]

@@ElgatoWorkshop How do I edit the audio on the capture card in OBS studios

[@ignoredstopsign3407]

it won’t let me download the elgato edit.

[@huskataa]

hi, someone can help? when i open OBS i no have that option NDI Source, i enable stream link but nothing help pls

[@K-ROW]

I have just installed 4K Capture Utility and have found 2 issues. 1. When trying to set 4KCU as a screen source in Twitch Studio Beta (ver. 0.11.5), it finds a source called "Elgato HD60 S+", but that one can't show the screen. When "[PC name] (4K Capture Utility)" is selected, it does show the screen appropriately, but after changing some settings etc it seems to mess with the video input of 4KCU itself, making the screen captured by my Capture Card extremely blackened out. To fix this, 4KCU has to be restarted. 2. Also, when I open the editing field of the recording's title/game/tags, it automatically creates a weird tag. When I first opened that field, it said the following: Recording title: "Meine großartige Aufnahme" ("my great recording" in German) Game name: "Mein großartiges Spiel" ("my great game" in German) Tags: "großartig" "spiel" ("great" and "game" in German) despite my PC's system language being set to English (my PC was originally in German when bought, though, so that might be interfering). I tried deleting all of those entries, but after reopening, it had a tag being "großartig" but with a garbled version of "ß". Every time I reopen this field, it garbles the garbled part even further, creating a very long tag that is called gro+garbledcharacters+artig. Deleting the tag does nothing, because after saving and reopening it automatically adds the garbled tag anew. Why is this happening? What can I do?

[@ElgatoWorkshop]

Hi KROW, For the first issue: HD60 S+ can only be used in one app at a time. Be sure that 4KCU is closed while accessing the HD60 S+ in Twitch Studio directly. As for #2, we'd probably suggest emailing us about that: help.elgato.com/hc/en-us/requests/new There should be something we can do to clear that up.

[@TheRealPowerPlay]

I have the same issue...

[@K-ROW]

@@ElgatoWorkshop thank you for the advice, that seems to have fixed issue 1.

[@TravisSlayton]

Any idea why my game or webcam shows up in OBS no problem but refuses to have a signal for this software that it was DESIGNED for??? Driving me insane. NO one online has a video about how to fix this issue. Only option for a potential fix is the obvious disable and re-enable one and it doesn’t work. Please lmk if you can. I have 1 HDMI cable going from my HD60Pro to my monitor. That’s it. If I’m missing anything please lmk asap 🙏🏻

[@bizzzaarrooel6637]

didnt see anything talking about the bit rate

[@lostlemil]

do u need a elgato Capture Card for this Software or can u use a Card from an other brand? sry for my bad english

[@ElgatoWorkshop]

Hi Maniac, 4K Capture Utility supports Elgato capture cards only. But for something more universal, OBS Studio is a great choice.

[@jayrod2102]

I don’t have any problems with this software running well my only issue is I cannot lower my game or mic audio and also can’t stream on it so I’m having a tough time trying to use this over obs

[@ElgatoWorkshop]

Hi Jayrod, If you're happy with OBS Studio and used to that, then it's totally fine to stick to that. 4K Capture Utility can stay installed if you wish to control functions of your device or update its firmware.

[@nxchillnickleftovers5706]

@@ElgatoWorkshop Why remove simple features like?

[@TheRealPyxx]

I need tech support, and hopefully someone here can answer my question. I am trying to use my normal camera especially for Interviews but each time I try to pull up my page Chrome is using my 4K Capture Utility as the main priority camera. I want to use a camera that actually allows my PC to use my USB 2.0 Toner Cam. How do I stop Elgato from taking control over that?

[@ElgatoWorkshop]

Hi there, We're trying to understand a bit more. Chrome is showing 4K Capture Utility as a camera? Go into chrome://settings/content/camera and make sure your USB camera is the default. 4K Capture Utility is only developed to access Elgato devices.

[@TheRealPyxx]

@@ElgatoWorkshop Game Capture HD60X is showing as a Camera, to be more specific. Sorry for the wrong info. However I set Chrome default device to my other camera and have since restarted and refresh all windows and I believe I have fixed the issue. But I do have one more test to make on my Pokemon TCG Live game. Because it too, was using the Game Capture HD60X as the default camera.I have confirmed that the Elgato is still showing as the default camera inside of Pokemon TCG Live in the Shop > Redeem section of the game. I don't know how to effectively change this.

[@TheRealPyxx]

@@ElgatoWorkshop I finally figured things out. By default it was listing the Elgato 4K as my cam. However even when changing things over to my other cam, it was not properly setting it into default. So What I had to do was close all other pages, except for my setting's page, set the default cam, Make sure it was saved, or changed, then exit the page, reboot my whole pc. open up my settings page once more, and double check. Then once I'm on the any Interviewer website who uses their own system or program to use my cam to do the interview I just had to make sure it was showing up properly. However, This is still an issue when it comes to the Pokemon Live TCG game. For some reason, the in-game cam they use keeps showing up as the Elgato Cam, and there is no way to change it in the game despite having my other default cam already set. I've brought it to Nintendo and Gamefreak's attention. As well as reached out to Pokemon Customer Service. None of them could help me with the issue.

[@VedranDakic1]

Can this app do full screen in a "clean" way? I.e. without top application bar, and buttons on the bottom?

[@ElgatoWorkshop]

Hi Vedran, If you double click on the preview, it'll make it completely fullscreen with no buttons or menus.

[@SundayNightGames]

@@ElgatoWorkshop where is preview..?

[@nocommentarygaming7031]

how do you edit in this software ? the software used to be able to cut video in a previous model

[@ElgatoWorkshop]

Hi there, Editing the recordings is not a feature in this software. You would need to use software such as Davinci Resolve, Magix Vegas, Premiere, Etc. Davinci Resolve is free to use and is a good option to check out.

[@LowKeyProductionz]

I cannot get the 4k X to record any video whatsoever. I'm on ps5 win 11 and use Radeon™ RX 6600 XT Graphics Card

[@ElgatoWorkshop]

Hi there, We'd need some more information from your setup to find out what is happening. Please reach out to our support team at e.lga.to/help and our team can work with you to get this resolved.

[@michaeldiaz8517]

I get no sound obs or 4K capture

[@lostplayerA]

Has anyone had any issues, where basically your PS5 pops up in OBS / 4k capture utility , but your monitor itself gets no signal ? Very confusing for me at the moment.

[@heatxsoul841]

i am trying to record my pc game with this software... so can someone tell me how to record the Audio of the game so that i can hear it too while im playing it? i need to choose my Monitor as Audiodevice to make the sound enabled in the recorded video but then i dont here any sound while playing and if i use my headphones that are plugged to my Mixer the recording has no gaming sound wtf...

[@isaiahthechristiangamer8716]

Does this software works on Chromebook?

[@ElgatoWorkshop]

4K Capture Utility is supported on Windows only. We don't currently support our products on Linux/ChromeOS.