How To Fix AND Avoid Orange Roots

Orange roots has always been a big hair issue, so in todays video I go over both how to avoid it and how to fix it if its your current hair problem. I go over the solution for varies hair levels and tones to make sure to get everyone a formula! Thank you for watching!
Other helpful videos:
Babylight technique
• Easy To Follow Profess...
Learn to Tone like a pro
• Learn To Tone Hair lik...
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[@melissajanel719]

You’re my favorite! Been watching you for a while now. You always give off such a positive vibe. Seem to be very beautiful & genuine person. I think this video will help me a lot! I’ve always been blonde, lifting the hair prior to coloring it seemed unnecessary. You explained it so now I understand what was happening to my color at the roots. I was always using ash/blue/violet colors so it’s so frustrating to end up brassy after a hand full of washes! Thank you! 😊

[@erinloh533]

This is such a good video and explained so well. Thank you girl, you are amazing!!!

[@amandaroberts5726]

First of all you are GORGEOUS! and second thank you so much! All your videos are literally life saving info! I appreciate your willingness to share your knowledge with the world where other haordressers dont...You are a badass💙

[@CanDoesIt]

I'm so glad you did this video. Thank you so much. This is actually a really big problem for alot of people. I have been to the salon so many times and they still can't fix it. It's crazy because I have been told so many times to "bring inspo pic" and even when I do I still get some weird variation of red blonde with golden blonde highlights here and there. It's just annoying!!

[@LionessofGod]

I thought it was just me.

[@melodyvoss]

You & I must be going to the same lame hairdressers!! I've been to high-end salons down to Aveda beauty school with instructors overseeing the foils. The only time I actually had a successful foil (had bands that she fixed the next day) was after the second foil... BUT she bleached 45 minutes on top of highlights she's done the day b4 & all my 'money pieces' broke off over the next month. But I looked 'freakin awesome' for the next month... & then just 'awesome' into I had 8 months worth of roots. I was too scared to have it messed up again. But another hairdresser did! Level 8 ASH is my enemy! Makes my hair color look like dirty saw dust color.

[@angelas.9717]

Same...!!!!!!! Four hairdressers in NY. Three in Connecticut. Nobody *ever* gets it right. Never.

[@CanDoesIt]

@@angelas.9717 I recently went to a salon who did an amazing job. In fact they don't even use purple shampoos because they lift hair so amazingly. I was blown away. In fact they recommend against using purple shampoos and just concentrate on getting the lift right. Then follow with the correct toner or toners then maybe gloss. I bring up the purple shampoos because all of us blondes are told to use it like it's the saving grace and it's not. It always leaves my hair looking metallic magenta or gray. I had a great experience and have been getting compliments non stop!

[@jodiengelman2633]

I am In ugly warm hair hell!!! I will bring this to my hair dresser and pray :) I wish I could just have you do it

[@nadinebarna2057]

Thank you, thank you, thank you!! I can't say it enough! I finally managed to get rid of those meh orange-ish outgrown roots! And having quite the same hair colour as you made the decisions even easier! I used the same toners 😄 Greetings from Austria 🇦🇹

[@HarmlessComment]

Perfect timing.. you have no idea how much I needed this!! 🍊🍊🍊

[@nikorairimana]

Thanks,, I've watched your videos before but re-watching again makes so much more sense. Love your videos. xx

[@menposed]

Coming from a fellow stylist... Best video on KZbin for this problem hands down!

[@ninas8360]

I have a question!! If you are going lighter on the root with hair color and not bleach , if u been going alittle lighter per session there’s going to be a band from say your natural “level 4” how does adding a lighter shade each time fix the “ warm tone “ from the root if ur only touching up ur roots and not the bands from going lighter ? New stylist here!!!

[@jamiehammond3908]

Lady you are a LIFE saver!!! Luckily I didn't have to lift my hair but a little 6n knocked my orange out enough to be tolerable or even better. I had a root tap that went all wrong and was losing my mind. Thank you so so much for sharing your knowledge!!!!!!

[@tbunnyshy1]

Im going to try. The salon made my money piece roots muppet orange. Thank God thats all she touched on my head. Im really stressed out since its at the front of my face.

[@jamiehammond3908]

@@tbunnyshy1 same boat!! Apparently it's my hair bc this is the 2nd stylist to do the same thing. I've done so much better going at it at home with a cap🤬

[@starsunmoon30]

I have watched your videos for YEARS and I FINALLY know what your talking about with everything. Took me doing a foilayage on my hair, now having dark level 4/5, natural roots , watching the reverse bayalage, and this and another video together to GET IT I still see orange in your back mid lengths and I'm thinking that's just somthing to deal with I'm guessing now I'm gonna try to lift my base to a 6A *( with a 6g and 6n ) 1st then root tap with 6A after highlights every 3rd time I do my hair . O I need some product !! Lol I'm gonn as have to get from Sally RN. Cheaper for me , but I will eventually know' the right color and tones to stock up on after some strand test 1st the ofcorse after a few mths of trial : ) your amazing! You do explain things differently but now that I get it, I GET IT ! : ) your beautiful..

[@firstnamelastname9485]

Excellent detailed and specific explanation! Thank you!

[@Boudicaisback]

you are the godess of hair. Most informative and educational youtube hair stylist.

[@jsavannah]

I had 3-4" of ugly warm banding from level 8 tint touch-ups on my naturally ashy level 6 hair. During quarantine, I followed your previous baby lights and toning tutorials (which is what you are explaining in this new video.) It completely fixed my problem! I only wished I had discovered it sooner because I hated that warm outgrowth. I'm sorry to see what has happened to your industry this year. You are a very good teacher and I appreciate your efforts to show us DIY.

[@patriciaperez4799]

9

[@malidav5724]

can you please link to the video you are referring? I have the exact problem. thanks

[@jsavannah]

M This is the detailed baby lights video. She explains the toning in the video we are commenting on. kzbin.info/www/bejne/qZeVZJ2pndirh6c

[@FrogeniusW.G.]

@@jsavannah Thank you!!

[@lindag2214]

Thanks so much for leaving this message!! I am now going to go through her videos to find that video & then follow up with this again!!💞💯💞

[@geffylorenzon8237]

I'm such a big fan. Love this channel ❤️

[@marciagarcia8486]

Ive been doing almost exactly the same . I tone my roots with 9,21 1o volumes ox for 20 minutes after retouching grays with 7. It works for me

[@StepheBrown]

You are great! Very clear, finally I understand! Thanks xx

[@kindrajayne3734]

I love your videos I recently went blonde and your information is so valuable I’m so thankful for it!

[@yubyhernandez7778]

You give the best tips. Omg!!! So professional

[@imranusmani7288]

You are truly a life saver. Best one ever 😗

[@traceylynn2746]

Great video!!! I can imagine that this IS a hot topic🤣Thank you for sharing your knowledge Silvia 🌼🌸💛🌸🌼

[@kellyduggan3550]

I've watched so many and I just don't undastnd but your actually getting through to me your speaking my language hun I bleached a money piece on to my dyed balayage and I bleached a bit of the roots but I feel confident to have another go x

[@CS-hy6es]

looks easy and this video is very helpful thank you for the up close only I thought my roots were too dark to do baby lights 💯

[@janerymus3524]

You always look so beautiful. Never used redkin, I will try them now

[@joangentile2731]

I love your videos, Sylvia!! I love your hair color!! It's beautiful!! 💖

[@lydvincecruz824]

Thanks a lot for sharing this video.I needed it.Too much problem in the past I stop bleaching because of the things I encountered and still not confident doing so.

[@AymeeVanDykeCookiepreneur]

This was a great help. Going to try this.. Thanks so much.

[@FabyGlam]

This video was awesome! I have one quick question, is there a permanent toner you recommend for this (also is color completely out of the question then?). Because you mentioned this is kinda maintenance (since eq shades fade pretty fast) but are there any alternatives for us who want the colors permanently? Ish? Thank you so much! ❤️

[@annas7892]

there is no such thing as a permanent hair colour unless you put black on bleach blonde hair then some orange pigment will remain on there for a year or two, but everything else washes out after 1.5 months or less depending how often you wash your hair.

[@dominiquedevereux7205]

What I want to know too!! I'm not trying to "live" in the salon 💇🏾‍♂️!! I just got my hair bleached & I don't want 2 have to worry bout the unwanted undertones coming back every 2 months. I ain't made of $ 💵.

[@allycat7486]

There are some by Ultra Bond Age Beautiful that are described as permanent toners & can be found at Sallys. Another is Wella Blondor available on Amazon. This last one (Wella) I think is professional grade so you won't find it at beauty stores.

[@nonexistent3037]

@@allycat7486 wella is literally at Sally’s lmao

[@seaofroses2107]

@@nonexistent3037 there is a professional wella line, that's what they were talking about.

[@crazycats535]

I just have to say I've been watching your tutorials and they are very helpful. When you're holding up pics of various movie stars I think that you're prettier than all of them! 💐🎂🥂🤩

[@mildredreyese]

My Gosh! You are the Blonde Hair Wiz! Y'all, I've followed her job for over 3 years. Silvia is not only an expert but a professional who is not afraid to share her knowledge FOR FREE!!! If she's not an angel, at least is a pretty good person. Sorry for being cheesy... maybe it's this quarantine, but I have to add --> Watching her videos is almost going to counseling. You get therapy for depression, anxiety, and cry spells! Thank you, Silvia :)

[@EmmaDee]

Who is Sylvia???

[@MegGyver1]

I am totally comfortable doing this and have been retouching my own highlights since March, but what I haven’t found is a Demi gloss that even comes close to shades EQ for toner. What toning product available to the public do you recommend? The wella toners (that are really permanent color) blow my level 4-5 base up and turn it orange even when I use 10 volume.

[@JessVibin]

Your so beautiful and has saved me from my toner dilemma! 🤗

[@goingbacktoourroots]

Omg thank you! This is so helpful

[@dailyd2790]

Thanks for the video. Your hair came out beautiful

[@user-gi6vg4ne1p]

I still watch your videos every time i do my hair

[@kbstrong429]

Excellent Information 👍🏼👏🏻

[@glove4048]

This is the best video so so informative thanks so much xxx

[@chelseawalsh96]

Uhhh you are the best🙌🏼 so wish you could actually do my hair 💕

[@lindag2214]

I cannot thank you enough!! I know these videos are not at all as easy to film, edit & post, as some people may think. I love the way your hair is colored!! I WAS trying to achieve similar results & I ended up with warm kinda orangey (not a word I know,lol) roots & ash ends!!YIKES!!😵 Of course I have somewhere to be tomorrow morning.. thank goodness for baseball caps,🤣🤣🤣!! On my way home, I will most definitely be stopping to purchase more products!! I've watched a few more of your videos and took notes. THANK YOU SO MUCH FOR YOUR HELP!💞💯💞

[@carnaann1060]

I just did this last night and had the same orange results! Did you figure out what worked to fix it? I’d love to know!! Lol

[@hmh3808]

You are an excellent teacher!thank you from T.O. 🧡

[@glendachacon1000]

Great video! Thanks so much 🙏

[@ellamierrose1812]

Because most of us are doing more diy hair stuff I wanted to mention that there is this trend of using baking soda with peroxide as a "no damage" lightening solution. So, I tried that a few months back and while it Did lighten the hair it was very harsh and it was very damaging. I ended up having to cut about 2 inches off my length and then dusted to get rid of all my fried ends. Not to mention that I had to shampoo my hair and rinse multiple times to get the grit out of my scalp and hair. It was just a nightmare lol stick with bleach imo! Thanks for the video, I trust your advice and you look stunning as always! 💗

[@erikamoreno5399]

I love you, I’ve been watching you for years!!! I ran into someone at sallys and they were also watching your videos lol #Hairgoddess🦋

[@cyberspelunker1980]

You are always my hair goals. 😍

[@minicaestilette3010]

Thanks girl, I'm gonna be lightning my hair later today, wish me luck, n my hair is brown med

[@pagen5219]

i was not created to be able to do this lol, im wanting the blue shampoo you recommended, but you look fab and give so much help ty

[@zephyrsshows9348]

Plz explain how to not get a yellow band when bleaching long roots, ive asked a lot of hair dressers on KZbin and Nadia but your the person who inspired me to go platinum and I’ve gone a bit to long in between bleaching but I don’t wanna have platinum roots and platinum tips and a yellow band in between if you know what I mean.. love ya sylvia

[@suzettesmith2075]

I just recently went to a newer salon. I have white hairs and bleaching it wasn't helping my whites. So the new stylist went in where my whites were with a level 3 and highlights. Finally did cover my Grey's but left it light enough without making me to pale

[@sundayrosess]

this is a great way that seems very easy for at home

[@sabrinasokal]

Thank you for this 🙏🏼🙏🏼

[@jelizarose007]

Thank you soooo helpful information

[@rebeccagounder6932]

Thanks for the advice

[@eva2318]

Perfect video !!!! precious informations ❤️thanks beautiful Silvia

[@judybrown9110]

Love your hair!!

[@shellslife7146]

So what colour would we at home use for a root tap ? In the wella shades as you showed on other video , thanks btw saving us the shame of DIY mistakes 😃

[@Star-dj1kw]

❤ great explanation

[@ellaella5537]

Thank you for this

[@eado]

This is exactly my hair problem, however I didn’t use colour. Lightener highlights, then 6n shades eq toots and 10n ends. I think I just took my lightener off SLIGHTLY too soon and finding it hard to cover this warm root

[@MegaTinni]

Video request: brown balyaged and babylighted hair that is still warm --> work with the orange or lighten farther and add desired shade back in?

[@coleenobrien668]

I’m on my fourth video from you adding to my basket as I go 😂😂 could I ask about the red Ken toners? I’m looking at the platinum toner too what is the difference with the 9p you used?:)

[@jacquelinecastillo1728]

You are awesome! You should teach if you arent one already.

[@JaneSmith0709]

This was so helpful! I've been looking all over for advice on how to effectively color brunette hair without the orange. I'm wanting to go neutral blonde on my lengths and ends but a 6 on my roots, so you're saying I should lighten my roots to an 8 to achieve a 6? Or can I just lighten my entire head to a 9?

[@QaliPoppy1661]

Hi Elle, thank you for the video. SoI am brunette who wants to achieve a Level 7A without the Red/Orange. What Toner would you suggest? (I do use Wella products)

[@wendy8561]

Sylvia you are so beautiful first off and thank you bc I'm going down the low and slow process of going blonde right now I'm blorange haha but considering consulting with you my friend for sure thank you so much for this information and God bless you and yours 💜💜💜💜

[@prettypaws3115]

Hi Sylvia, you make amazing videos. Thank you so much for sharing your amazzzing info. What about gray hair? It is different than a natural or coloured hair colour. There are different levels of gray on a head. They are rarely ever all the same. The colour lighter on top and darker in the back of the head. The top can be dyed with a colour to a level 8 -9. So you are blonde. But the back - underneath can only be dyed to a level 7 RUST tone. Eek!! 🤯 Would luv to know how lighten the back without bleach? Do not wish to use bleach. Perhaps with an accelerator that is not bleach? Scruples has one. How about a High lift blonde with 30 or 40 volume? Or, what about dying the whole head with a level 7 and 8 - 1/2 and 1/2 with an ASH Blonde? Could this result in a medium ash blonde all over evenly and cancelling out all red tones? Will toner and purple shampoo work properly on dyed hair? Would luv to have the answers to these questions. You are definetly one of the BEST with hair. 😊

[@michellelewis5716]

Thank you so much 💗

[@AnneGoggansQHHT]

Hey Elle, could you please review blondme and do a session using it? I’m looking at the vol7 with bleach and the pastel and dark toners.

[@summers6942]

you make it look so easy hehe

[@quenchlessmaiden13]

Ahhhh ok so I just need to bleach roots again then tone. Thank you

[@Bluelargo50]

Could you show some different ways to style a short pixie cut?

[@reemie786]

Hey, Silvia I know you did a video with Adam on the topic of male tv makeup can you do an updated version?

[@Chikay421]

Whst makeup and blush are you wearing?? Beautiful!

[@jflo2012]

Hi. Excellent information. I use Natural Instincts light blonde on my hair just to blend the gray with my dark blonde to light brown hair. Natural Instincts is semi permanent but seemed to be doing the job. I had been applying it to the roots only - every 2 months. The last time I used it I had waited 4 months between colorings and reapplied to the 2” of root growth and it did almost nothing. I left it on for 30 min as usual. Any idea what happened? I called Clairol but they didn’t know what went wrong. Thank you.

[@genettekel8683]

Nice thank you so much

[@VM-wt3ti]

Amazing!!!!

[@n.tulintacettin441]

You explain so well thank you so much. For bleaching you said you used 30 vol developer but when you said the tones 6-8 you didnt mention the developer. You said processing solution. So you didnt use developer??? In trying to do this on my own. Thanks again.

[@dianecarter3744]

Thank you so much for confirming what I am planning on doing as far as lifting my new roots! After I lifting the entire new growth, I have been applying lightest golden blonde (level 10) with a "No Red" color correction due to the amount of natural red tones in my hair. My natural color is a level 6 to 7 with approximately 30% grey. Currently I have an inch of new growth. I was wanting to ask how much new growth do you typically want before lightening your new growth? Any suggestions would be very helpful 🙂. Thank you again for such an awesome video! I look forward to seeing you in the salon soon!! Hopefully we will all be getting back to our lives but with precautions. 👝💄💋🛍. Any VLOGS coming our way for shopping (Sephora), clothing or new makeup tutorials for fall trends 2020?? Sounds like a great time!!

[@ALT-vz3jn]

Not the creator, but I do my graying roots myself every 6 weeks with an eSalon kit. Sylvia is an affiliate for eSalon, I use her code. I guess it really depends on how fast your hair grows, on average hair grows about an half-inch per month. I like waiting a bit longer than that , it makes it easier to color my roots without touching my existing color.

[@maryr7256]

What is eSalon?

[@niku365]

It was great thanks. I just didn't get the root tap part 🧐

[@katiejean5879]

Do you have a video on how you do your weaving for the baby lights?

[@waakkeuppp]

Your hair is so gorgeous 😱😱😱

[@NoGreaterLove_3]

Years after watching your channel and then getting cought in having kids and basically no time for youtube, I find myself at the moment having to do my hair again on my own, and where do I go? Yep, Ellebangs. I don’t trust any other hairstylist on youtube with advice especially not for anything blonde hair. So I just wanted to leave a thanx for helping not just me but surely many other women all over the world not to walk around with sad looking brassy hair:) Because let’s be honest when the hair and skin are good, even the bag and the shoe doesn’t really matter that much. Thumbs up for the ever gorgeous, smart and very real Ellebangs!x

[@Ellebangs]

I started doing virtual consultations I’d you need additional help. You can check out the details on ellebangs.com 😘

[@NoGreaterLove_3]

Thank you, I surely will✨🦋

[@andreea1923]

Can you make a video how to do highlights at the back of the head? It's so haaard to do it yourself. 😅

[@heatherfadden7278]

Haha agree. As a stylist since I was eh 16 years old and mother and two aunts as stylist as well, simple answer is usually right, use a cap!! I’m sorry to burst any young hair stylist bubbles but hear me when I tell you sometimes the old ways still work the best !!!!! You can feel the holes with your fingers and as long as you have fbr cap nice and tight it’s all good !! I just used one did it myself and everyone at work swears I went to see my stylist !! Lol. Oh and I still use old fashioned sponge curlers !!!! Beats a curling iron any day and they last longer !!! Strips of old t shirts for rag curls !! Amen :). Happy hair do’s y’all!!

[@MLBBAddict-mr9cl]

love your makeup look..

[@abuzarakhtar5552]

Wow amazing

[@michelleb6891]

Love your videos. How do you get the ends so light?

[@ReneeRymer-pe3rj]

I am new to hair coloring and am watching your videos. Do you rinse the color or bleach off before doing the root tap?

[@energygal86]

Your video is amazing, what do you put in your hair to not make it look so brassy?

[@dimahamami4847]

Thank you beautiful ✌🏻😚❤️

[@nuevoprojecto-mujerajena1896]

Awesome! Explain root tap better-color only without developer? Did you put root tap and tone with wet hair?

[@karareyes7259]

I have strawberry blonde hair which I went more auburn with darker warm brunette lowlights and blonde highlights. Not only did the highlights not stay contrasting for long, but how do I deal with roots that are naturally "brassy" or blend lighter hair into the darker hair? So many videos show darker roots coming in

[@melissaderak5556]

Great video but I would like to know what you do over time to maintain all the blonde on the ends

[@rickiebee6011]

1. I love your top, you look great 2. Thank you for this info!!

[@aribella6913]

Thank you

[@somosunfamilyfunpack9335]

Hello I loved your video but I'm having a hard time figuring out what to do with my Hair I Need help!!!

[@jcjc3914]

I just love you!

[@erg5]

Hi Elle, love your videos, I learn so much from them. There is only one question about the root tap. Can you explain the exact mix ratio for the root tap and what level is the processing solution you use? Thank you so much.

[@martaperales163]

Shades EQ requires 1:1 ratio (whatever quantity you have of the Shades EQ liquid, you match that same quantity of the Shades EQ developer in a bowl , which I believe is a 7 volume developer). Hope this helps!

[@Minding1111]

Does she have a list of products . I want to try this

[@heathranneross]

Hi! Wow! Your videos are SO helpful! Thank you so much! I have a hair colour issue right now that I have no idea how to solve in the easiest and most inexpensive way!? I have long box dyed medium to dark brown hair, with a much darker brown band towards the top and then it goes slightly lighter brown again before turning into approximately 2 inches of grey with some medium ash brown regrowth! 😫 I want my hair much lighter, with some blonder baby lights and a nice money piece, and subtle root tap. I want more of a bronde. Maybe a mushroom kind of brown with blonde highlights to help make my regrowth less noticeable. Where do I begin? Lightening the banding? Then all over lightening? How do I handle the regrowth? Dye it and add highlights all over after that, and then a root tap? Please help meeee lol!

[@arianafalcione7027]

Hey Elle! Did a 10N root color (color gels) on a level 5/6 but only used 25 vol on her fine fine hair. Lifted orange. Broke it up with highlights but she still sees orange. 2 days ago.. doing again tonight would you just shadow root on dry hair to neutralize with 7n shades eq?

[@thedawn71]

Thank you so much for these videos. I know my hairdresser is so very good, and just a real sweetheart. We have been struggling with my roots pretty much 3+ years though. I am almost 50 and a natural mousey brown, I always pull red. She has gotten me super light blonde, but I have a lot of damage now, even with olaplex. I’d say mid to ends. She does not over lap, but I went once to a closer salon and the baby highlights the lady did all over obviously overlapped even though she promised she wouldn’t. Anyhow, I stopped the highlights with my girl and have just been getting root touch ups to cover my grey. Religiously every 5/6 weeks.I can’t understand why we/she can’t get them to be a chocolatety brown.? Seems like sometimes they are and other times they are so orangey. It kills me to leave feeling so orange and all the time and cost ☹️ She has been having a hard time with COVID/young children etc so I have purchased product pre measured from her once. It turned out lovely when I did it🤷‍♀️ my last visit I had to go to a coworker and it looked great when I left, but after one wash bam orangy again. I’ve been using purple shampoo once a week to try and hide. I feel you can help with a formula that will work for me, after watching this particular video I see your hair looks just like mine did before I starting going grey. How can I get a consultation please?

[@MegaTinni]

I can not answer everything, but you will want blue shampoo to correct orange (and green shampoo to correct actual red)

[@MrzBadaBing]

MegaTinni is exactly you need a blue shampoo for brassy hair more for brunettes and purple is for light blondes . I wouldn’t use them too often maybe once a week because it can dry the hair . Use a good color safe shampoo and conditioner don’t wash hair everyday ... try 2- 3 days . Update all hot tools . Use heat protectant every time you put heAt in your hair I highly recommend “it’s a 10” leave in spray and the deep conditioning treatment so worth the money and will help you hair . Get a shower filter if you have hard water it will wash out your color and the minerals can give that brassy look . I’m a hair dresser and I work where there’s a a lot of hard water and anyone with it I always notice their hair always brassy and super dry . If you do you need to do a hard water treatment I recommend the brand “malibu “ find a stylist who has that type of treatment first and then do your color . What level are you ? I always used redken cover up for grey coverage and I find them being pretty neutral it covers really well and their ash tones are pretty cool toned . I usually mix an NN and a NGB to my mix cause sometimes you need the gold because the NN can look a little dull. But it def helps with the coverage and keeping the warm tones under control your stylist was probably using a color with too much warmth in it . she needs to neutralize it using an ash tone like blue which neutralize the orange and give you a neutral color. Also maybe she’s using to high of a developer and lifting too much of your natural hair color which exposes even more warm tones I would use 20 vol .

[@rain3743]

Because in order to completely cover gray you have to use a permanent color, (There are exceptions) which opens the cuticle more with either ammonia or another lifting derrivative, and exposes natural warmth. ALL hunan hair pulls warm. When we go gray the Pigment leaves the hair, so the natural has to be put back in to cover. The more natural you need in the formulation, the less ash (cool) you can add in. It depends on your percentage of gray in the hair. (25%? 50-100%?) Once you go permanent it's a different game and you fight the brassy banding that comes with it. There's more to it, but just know it has to do with the permanent formulation and the % of gray in your hair. It's not your stylist's fault that the roots go brassy. The toning shampoos can help but they can also over tone your brightness on the mids and ends. J switched to Chromatics for my own permanent because tbeir mix ins really cooled it down. I could put in a 9N and add some violet to counter the warmth. If you're darker, sone blue can be added to to combat the orange. I also use Guy Tang's Ni series because it's a cool, ashy permanent right out of the tube. I can also add his shadow ash to the mix and it's gorgeous.

[@ALT-vz3jn]

A good salon gives you 10 days to go back and get your hair fixed by another stylist.