Emotional Intelligence in a Hard Conversation

[@mjshehane]

Thank you for a clear and concise explanation. Teaching these skills myself, I try to embody them in my own daily life. It feels like I fail more often than I succeed. But I've seen progress over the years! Your video helps spread the word that it is possible. Thanks for sharing!

[@fermentedcabbage2727]

Thank you!

[@titithetoad]

Thank you. Really useful. I would love more on handling difficult situations (and how you debrief yourself afterwards) . Sometimes its not hard to be objective and know that it is not you really they are angry and frustrated with, so you can reframexand acknowledgecwithout sounding patronising of course. but it can be hard to not to react inside and be anxious about the expression of anger, deep frustration or deep amotional distress , particularly if you are highly empathetic. I seem to be able to often read micro expressions and tones and you have to remind yourself to stay neutral as your own feelings and thoughts are being hooked. And put them to one side Likewise, (as a stress relief i expect), if there is anger and frustration with my 22 yr old son, for example, i find myself smiling & laughing ! and wanting to cry at the same time !!! Im so worried that "stress reliever" would happen in a mediation. Im training myself to ask, as soon as i feel this "what is the real emotion" and it seems to help. Thank you. Trained by society mediators. Uk.