Replacing A Stuck Moen Shower Valve Cartridge

The Moen Posi-Temp shower valves are generally reliable, but eventually the internal cartridge will need to be replaced. Pulling out the old cartridge usually isn't difficult, but sometimes things go wrong! In this video I'll demonstrate the process start to finish in a real bathroom, and show what to do when the cartridge gets stuck and won't come out. This example was for the common Moen 1222 style cartridge, but other styles will be similar.
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amzn.to/3s7BLXB (Moen 1222 cartridge kit)
amzn.to/3DW17dm (Moen cartridge puller)
amzn.to/44c5Z90 (Silicone grease)
amzn.to/3YznPBD (Moen 116653 Shower Handle kit)
amzn.to/47ujoMw (Moen temp stop kit)
amzn.to/47sfwvw (Moen retainer clip)
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[@djcslc1]

Pulled up this video from a search while I was having difficulty removing a Moen cartridge... turns out the problem encountered in this video was exactly what happened to me. Great video!

[@enduringcharm]

Glad it was helpful!

[@mrsloan7361]

I spent twenty minutes thinking I was the problem! After watching this video, I was done in 10.

[@ninhagratz]

Same happened to me. I just solved everything and saved me a lot of money! Thanks

[@soldiersilk65]

When I worked as a plumber they charged a lot for this 5 min job

[@joelvaldez4997]

Same

[@brucewu1843]

Most realistic tutorial I have ever seen..thank you sir!!

[@terryroberts5871]

Your video was step by step and organized. I have been a home inspector for 19 years. I have observed this repair on a different brand. Thank you for small features that would be easy to forget !!

[@e.castlerock8454]

Excellent detailed video. Actually glad it didn't go smoothly because that's how it goes for a lot of us 😊. I just had a plumber in to replace the showerhead, cartridge and handle. He had a heck of a time pulling out the old cartridge. I wish I could have shown him this video; although, he'd probably have been insulted. The job took him two hours, plus an hour to go to a plumbers' supply store. He didn't caulk the escutcheon far enough to the bottom. I didn't have silicone caulk, so I used a very thin strip of Gorilla tape to finish the seal at the sides, leaving it open at the bottom. Thanks for posting this. I'm saving it for the future.

[@loneeagle568]

Thanks for doing a real video, as this does really happen on a few occasions, REAL LIFE !

[@fortheloveofwhimsy9913]

Just had to deal with this exact scenario, my dad brother and I really appreciate this video! Helped a lot :)

[@brettmullins751]

Thx for sharing your experience with meon cartridges

[@jimmyhobbs5029]

Thanks for an excellent video. Replacing my shower cartridge in the morning!

[@rdftx2990]

Thanks so much for another fantastic video. They're always super informative and straightforward. As frustrating as it must have been, it was really good to see a 'worst case scenario' in terms of removing the old cartridge - because it's the kind of situation I always find myself in. Thank you!

[@enduringcharm]

Yeah, the worst case seems to follow me around too. If I didn't have bad luck, I wouldn't have any luck at all!

[@GT-mq1dx]

I’m glad you explained the lubrication part because I was having trouble earlier when I was trying to reinstall a new Moen cartridge at my sister-in-law’s house. I decided not to go through with it though because there were some extenuating circumstances that came up and I told her at this point, it’s better to bring in a plumber to take care of the problem. Awesome video, thanks for the great work.

[@donmclaughlin1476]

Watched 3 videos-including manufacturers-got confused- yours fixed things. I had the same problem and irritation you did because my faucett was old. Great job, thanks for the honesty when you hit a tough spot instead of trying to make it look smooth and easy always. Thank you, Don McLaughlin

[@enduringcharm]

Glad it helped!

[@fastasleepdream8522]

Great video. Took me a whole hour to get every bit of it out. Flat screwdriver and a set of needlenose pliers to remove bits at a time. Your video game me the confidence to do it. Now I have to go get a replacement.

[@enduringcharm]

Glad it helped!

[@fastasleepdream8522]

@@enduringcharm Got it finished. Working great now. I am in quite an old house, so was wondering if it could be something to do with the older pipes. Interestingly enough, I lubed up the new one, but it still felt really tight in there. Still it's all working, thanks again.

[@Cs799cK]

This is my exact shower handle. I’m glad I came across this video!

[@danells5399]

THE VERY BEST TUTORIAL I'VE EVER SEEN! Keep up the good work. Excellent presentation skills! THANK YOU!!!

[@enduringcharm]

Glad it was helpful!

[@kolankprof]

John ... this was the best explanation I watched yet on how to do this repair! Thank you for sharing your knowledge!

[@enduringcharm]

Glad it helped!

[@brettmullins751]

Perfect video thx for sharing

[@jmcguire56]

This was great! First timer to replace our shower and I'm replacing our Moen control with another Moen.

[@fragrancefan]

This video was crazy helpful because I thought an O-ring or something came loose in there I'm not a plumber and I didn't think there was any way to get that thing out without destroying it so thank you for clarifying and showing how to put it back in LOL great content you did great at explaining

[@deigo2629]

Man!!! Thanks so much for this video.. gonna tackle this project tomorrow

[@timothyramos343]

Everything that happened in this video is exactly what I encountered. This video was incredibly helpful and made it easy with the step by step instructions(p.s…don’t drop the pin!) Not only was this instructional video helpful, I saved myself hundred of dollars a Plummer would have charged me. Thank you!

[@enduringcharm]

Glad it was helpful!

[@alfong8279]

Very clear and easily followed steps, thanks!

[@ahmadjahan4213]

Excellently recorded and clearly explained. Thank you,

[@enduringcharm]

Glad it was helpful!

[@TJCavaliero]

You saved my afternoon 😂 Great video and it worked like a charm!! Thank you!!!

[@enduringcharm]

Great to hear!

[@darrenwake6537]

Thank you, Thank you!!! This video gave me the confidence to know that no matter what I might encounter going into replacing my cartridge there was a solution to getting it out. We did not realize the original cartridge was bad from the day the house was built 7 years ago. It was always fairly difficult to turn and given it was difficult from day one we thought that was normal. It caused me to have to constantly retighten the screw holding the chrome handle on because we had to muscle the handle to turn on and off the shower. On my last adjustment I tried messing with the core not knowing it could be replaced and got in a situation where I could not completely turn off the shower. Fortunately I found this video. I did not have the issues you encountered with the core in the video, as my old core was only as difficult to remove as it was to use it with the handle to turn on and off the water. The whole job took about 20 minutes, maybe less. The only problem we encountered was my wife almost breaking her arm testing the fixed unit. She was so used to the amount of force needed on with the old core that when she applied that same force with the new core and it was so friction free she ended up flinging her arm into the shower door. The new core also fixed an issue we always had with the old core, that there was a spot in the rotation where the water was not quite warm enough and moving the handle only a bit further the water was to too hot. There was no in between. Now we can micro-adjust the temperature with just a tiny tap of the finger through the full 270 degrees of rotation. Again, thank you.

[@enduringcharm]

Glad it worked out!

[@benrunnin]

Thanks for this great video. Exactly what I needed. Both black rubber pieces on the sides of the old cartridge came off and got lodged in the hot and cold water lines. I was able to pull them out with some needle nose. I will say that the notch on the replacement cartridge needed to be down (16:08 in the video); otherwise, the water wouldn't turn off.

[@brianfaircloth8475]

Thanks so much for this, brother. Was exactly what I needed. Had the same exact problem as you with it being stuck and not coming out and had to bust it all to pieces to get it out. You let me know that that was the right thing to do. Thanks!!

[@enduringcharm]

Glad it helped!

[@metalpiper]

Extremely helpful sir!! THNX

[@marksherry4419]

Yep. Great video. My son and I learned together how to attack this plumbing challenge. On subject of worst case scenario, we had a stripped set screw. Only way to remove it was to drill out the screw which is always intimidating and the last resort after trying a few other tricks. It all worked out in the end.

[@rongottheil2823]

My plumber hooked the removal tool to the assy. and it wouldn't budge. He suggested going in from the back, cutting a large hole in the drywall and replacing the valve and installing hot/cold cutoff valves. Then attaching a easy access cover plate. I spayed vinegar all around it, hoping to get some penetration before trying the tool in the morning. I might try removing the stem, like you did, piece by piece, and see how that go's before the plumber arrives in the morning. The next morning I went in and everything worked out perfectly, exactly as the video showed. Took me maybe two hours.

[@enduringcharm]

In fairness, sometimes a plumber just doesn't have the time to mess with it, which is why he suggested replacing the whole valve. However, if that is on the table anyway, you might as well give a try to removing it piece by piece. Just remember to turn the water off!

[@goopygonch]

thank you so much, im a young person trying to help their dad out during a tough time and while it’s not emotional help it’ll definitely keep the water bill down

[@enduringcharm]

Sometimes that's all you can do--good luck!

[@therenegadecraftsman]

Thank you for this video brother. Mine did the exact same thing, and I found this extremely helpful.

[@markjeter6117]

Thanks!! Had a little trouble seating the new cartridge and get the pin to drop back in… also used graphite automotive anti-sieze/ anti corrosion along with the lube that came with the replacement kit. We have hard water but I think the issue was just that the oval seal got dry and folded to the point where it ripped when we kept rotating the handle… it went from super hard to turn to - easy- and I knew something had broken! Thx again!! No drips anywhere!!

[@marc-andrefortier6037]

so informative, thanks a million

[@ReptiHaun]

My cartridge was very hard to get out 😂 thanks for the video!

[@duke13cpte52]

HEY BROTHER REALLY APPRECIATE YOUR HELP YOU GOT ME THRU THIS HEADACHE AND SAVE ME ALOT OF MONEY I HAD IT CHIP IT ALL OUT BUT THANKS TO YOU I GOT IT DONE THANK YOU ONCE AGAIN!!!

[@enduringcharm]

I'm glad it was helpful!

[@hassanzorome7497]

Love your videos

[@fonzario]

The cartridge I removed from my valve was almost identical to this one except mine had an O ring at the inside end and I could not find one at any stores so I was able to find some replacement O rings and reassemble the the valve after adding lube and I was in good shape after that. It’s like they say, “sometimes there’s no such thing as an easy job”.😅

[@nram1]

Thanks a lot for this. I really hope you read the comments. I did a combination of several methods but in the end, this is it. I had to break it apart and on the 2nd day, I replaced it. Good thing for me none of the 3 plumbers I called on Sunday were willing to do the job. Saved me money.

[@enduringcharm]

Glad it worked out! Sometimes a little patience goes a long way.

[@placeoflace]

Your video was a great help. I ran into the same problem you showed here and your step by step instructions made the job much easier. Thanks a lot. By the way you’re a great teacher as well as plumber.👍

[@enduringcharm]

Glad it helped!

[@timthoms784]

Thanks my stem broke and then the cartridge got stuck so this was very vhelpful.

[@enduringcharm]

Glad it helped!

[@JuniorJr_23]

Very helpful. Thank you

[@aarondavis1096]

Thank you for this video

[@tammyjennings1160]

Patience is another tool required 😂 If I can do this....y'all can too!!

[@ronaldo19832]

I was gonna call the plumber because I have a couple of other small jobs to do in the house but when they quoted me $360 for just replacing the shower cartridge I almost had a small heart attack 😂 thank you for making this video. Mine is 11 years old and I’m sure it’s gonna be stuck. We have very heavy water in Texas.

[@TheRedGunNinja]

Great tutorial

[@krn14242]

Thanks John. I replaced my shower valve cartridge a while back and forgot to check if I had it oriented correctly... lol. Now our shower turns hot to the right and cold to the left. After getting it all back together I really did not want to flip it and just have gotten use to it...

[@enduringcharm]

I've actually come across this before in client houses, and even having the hot and cold flipped on the vanity.

[@razortec01]

Excellent video you're a great teacher and have a lot of patience. seems like the majority of the videos for the Moen is a nightmare. I just thanked God I have a Delta . 😂

[@enduringcharm]

Thank you for the kind words. As far as Moen, though, I'm actually a fan of the brand. Probably you see lots of videos about Moen problems just because people without any problems don't have a reason to post! In my experience over decades, though, Moen faucets and valves have an excellent track record. And the company stands behind it's products with parts and service. Every brand has issues from time to time---that's the nature of mechanical things--but Moen is one of the better brands.

[@richarddavey5991]

Perfect thank you man you just made the job easier:).? Richard Texas

[@chesshead3943]

Great video thank you!

[@fludrbywest3886]

Very helpful 😊

[@preythemantis5731]

Thanks boss this helped a lot with my first time doing this. I was trying to save the old cartridge so i could see exactly which one i had but looks like I'm going to end up having to break it out 😅

[@enduringcharm]

See this webpage for help with the ID: solutions.moen.com/Article_Library/Faucet_Cartridges%3A_Shower

[@kartencarter8135]

I just used a $15 cartridge puller. SO much easier. 😅 Maybe run water after removing, to chase out the broken rubber pieces out. 🚿 ❤

[@enduringcharm]

The commercial pullers can sometimes work, but not always. If the rubber gets dislodged it really won't matter. As far as running water to get the pieces out, that's a little risky. The water could easily run down the back of the wall and cause trouble.

[@Paul-bp9hf]

Have watched many plumbing videos. This was great! One piece of advice Id like to see at all of them. FIRST. COVER THE DRAIN! This was of course to avoid losing screws, pins etc down into the void! Sinks not so bad. You can get to the trap easily. But tubs and showers. NOT! Thanks.

[@danishtahir9600]

Thanks alot sir

[@tyaker1]

Thanks!

[@commonmandenver7370]

Thank you thank you.!

[@jdmb03]

The plastic "tool" that comes with the cartridge is useless. Mine won't budge, I'm in the process of drilling the plastic. Also picking up a Danco puller.

[@Ace_Sleeves]

Unfortunately my old cartridge wasn't sticking out enough like yours, I decided to break it apart as you show anyway and just made it so much worse. Got a Taskrabbit Tasker coming in the morning. God I pray they can get it out!

[@enduringcharm]

It can sometimes be a struggle to get out the pieces and perhaps somebody with more experience will approach the task with different technique. I suspect it will eventually break free, but worse case you can always just replace the whole valve.

[@Ace_Sleeves]

@@enduringcharm that's what I'm afraid of and that will require an actual plumber. Do have any clue what that might cost, if it comes to that? I'm in San Antonio, TX.

[@enduringcharm]

If you need to replace the entire valve with a new one the cost will depend on many factors, including physical access to the valve, whether you have tile or a plastic/fiberglass surround, the type of pipes you have, and the labor and availability of plumbers in your area. You should be able to get a free estimate, though. Probably just the cartridge can be removed by somebody with a little more experience, I suspect.

[@capnaris2406]

Great camera work! Only comment I have when I did this replacement was application of the grease. Did I put on to much? Too little? Put it somewhere I shouldn't have?

[@enduringcharm]

I wouldn't worry about too much grease. The danger would be not enough and the dry fit causes the rubber to tear or not seal.

[@fastasleepdream8522]

I'm there right now with it. The thing won't budge.

[@michaelpeterson4348]

I did this repair today on my Moen shower faucet, but I bought the tool and the cartridge before I started man am I really glad I bought the tool Ace Hardware 15 bucks …. Get the tool people it makes a job so much easier… and by the way, I’m a paraplegic in a wheelchair…😂😂😂

[@nickssk8vidz]

I used clr with a brass shotgun cleaning brush chucked up in a drill to clean the body out. Getting it out was a royal pain.

[@fml5910]

I know it should pop right off.But there is so much buildup on it from the water minerals, lime,and scale. No room to get at the clip easily thank you. For the help.

[@eggmanfryer]

I just now looked at the Home Depot price (12-28-23) and there are 3 different cartridge pullers for the Moen 1222 cartridge, priced from USD $15.98 to $27.99. Go get the puller and save yourself a head ache that won't go away any time soon. You are already at the store buying the new "Moen Brand" cartridge any way.(That's a tip people). Get it BEFORE you start the job and have it with you if you need it. If you don' t use it you can return it the next day for a full refund in most cases.

[@enduringcharm]

To be clear, using a cartridge puller doesn't necessarily save you from the type of problem shown in this video. If the rubber seals come loose and get jammed, you'll have the same problem no matter the removal method. And a puller doesn't prevent the rubber seals from coming loose.

[@eggmanfryer]

@@enduringcharm True that, but it it will prevent a lot of other problems and keep you from breaking tile due to pulling on the cartridge (because many valves are not anchored to the wall like they should be) where the puller only applies pressure to the valve cylinder. I took an old Moen cartridge and I cut off the bottom (perfectly even cut). I then cut it in two at the 1/3rd mark (Again a perfect cut). Now if I experience the dreadful "Rubber Seal Lockup" I simply use the puller until it reaches the maximum pulling length. Then I remove the puller and install the shortest section of the old valve cylinder and reinstall the puller. I pull it again until it reaches the maximum pulling distance. Then I remove the short 1/3rd section of the old valve and install the long section.(2/3rds) I reinstall the puller and pull out the old cartridge as far as it will go. Then, you guested it, I add the 1/3rd section and go to town until the old cartridge is free of the valve. No chance of damage to the cylinder or the tile and it really doesn't take as long as breaking off the old cartridge.

[@samuelcira239]

A handful full of years ago I had to buy a puller to remove cartridge. No problem. I ran water through to make sure nothing remained ! All went fine. I had watched videos how all was done i lubed cartridge, slid it back in AND PUSHED IT IN AS FAR AS IT WOULD GO,,, for some reason it would not go any further. Till this day I don't know WHY it would not go back further. It felt like it hit a brick wall. I had to call a plumber. I never asked how he figured it out,I was just happy to have it done. Even he had problems. Today I put in a cartridge for my moen chateau bathroom

[@samuelcira239]

I did not get to finish my ending with my moen bathroom faucet chateau . I studied a video so many times it was so easy. I don't at this time have to change my cartridge in my shower with Handlehot to to cold BUT getting prepared just in case. Your video was very good ,just praying it comes out a little better than I just witnessed Thanks

[@amgadshalata7598]

Thanks for the detailed video, I did everything as you showed but water isn't coming out of the shower at all, what is the problem?

[@enduringcharm]

Have you turned the water main back on and confirmed that there is water pressure elsewhere? Are you certain you have the new cartridge fully seated, in the correct position, and nothing was left behind from the old one?

[@Southjerseysmokin]

Hello! Your video was super helpful, however as I replaced mine I some how changed the way water comes in, how can you recalibrate the way water comes out? Straight down is supposed to be off but right now straight up is off

[@enduringcharm]

Remove the handle again and turn the stem of the cartridge 180 degrees. Or, to be sure you are in the right position, use a pair of pliers to turn the stem to the on and off positions and observe when the water flows. Then reinstall your handle.

[@cooldiesel28]

I started this small “small” project an hour before I had to go to bed and had to end up chipping it away . Thanks for the info . But that still ****ing sucked lol

[@nram1]

I hope this will work for me. Spent all day Sunday and now it's broken.

[@jamesme9504]

Everything done perfectly, your video was just like my situation. I still have a slow drip after completing everything. What next?

[@enduringcharm]

One possibility is that the new cartridge is faulty, which is more common if you bought a third party cartridge. Another possibility is that you missed some debris when you put it back together, which may be preventing a good seal internally. A third possibility is that you damaged the housing internally. I'm afraid all you can do is take it back apart and examine everything closely for the problem.

[@brucepoole8552]

Great video thanks, my difficulty is identifying the exact model in order to buy the right kit, any tips?

[@enduringcharm]

See if this helps: solutions.moen.com/Article_Library/Faucet_Cartridges%3A_Shower

[@punknugget561]

Great video! WHAT A PAIN IN THE ASS THIS WAS!!! Mine was MUCH harder than yours. And yes! I had to use a drill to get every little piece out. Even until the very end on the very back there was a stubborn piece of plastic that took many tries to get out. Damn' hard water. Even when we've used a whole house top of the line water softener, we STILL have hard water stains and corrosion that FUSED that DAMN' thing in there!!! Thanks again for the video.

[@enduringcharm]

Yeah, sometimes you can't win for losing. Glad you were able to make the save, though!

[@punknugget561]

@@enduringcharm By the way, putting in the new one, was just as much a pain in the ASS, as almost taking out the old one. I had to tap it in with a hammer. I can say this, it ain't coming out.

[@chesshead3943]

When would you need to use a cartridge removal tool?

[@amyyleighanne]

Thank you!! Great video! Ours is making a humming noise. Any idea why it’s making a humming noise? Its no air we ran all the sinks to get the air out and still makes the humming noise

[@enduringcharm]

It may not be your shower valve at all. A very common issue with noise in a shower is with the diverter on the spout. When the diverter is pulled up the seal it makes can vibrate from the water pressure. This is caused when the diverter seal gets worn, or has build up of water deposits. Often you can wiggle the diverter handle and the vibration or noise will change. The sound can vary from a very low groan to a high pitched squeal, depending on the circumstances. If your valve itself is truly making the noise, it could be a poor seal inside the housing, or a problem with the cartridge itself. In that case all you can do is remove the cartridge again, look for debris in the housing, check for something obviously amiss with the cartridge, and then reinsert the unit using plenty of grease.

[@amyyleighanne]

Thank you for the reply! So, the handle got really hard to turn and then when I was in the shower it loosened up and the water wouldn’t turn off. We googled it and replaced the valve. The water would turn off but when it’s all the way on it makes a humming noise and it didn’t do that before. It stsrted after the valve was replaced. We called Moen and they are sending us a new valve and we were going to try that instead of using after market. Not sure if that could be why. What do you think?

[@enduringcharm]

It is entirely possible that the cartridge itself is the cause. Any time you have a component which vibrates under pressure a sound like a humming or a whistling can be created. Since you used a third party cartridge the quality may be questionable. When you get the new cartridge, pull out the defective one and really takes some time to look inside the housing with a flashlight. You don't want to see any debris in there or heavy scratches. If it looks good, then grease up the new one thoroughly and see if the better quality cartridge does the trick.

[@Theunitbth]

Hello. Are the rubber pieces on the side of the cartridge important? Like what’s it for? Asking Bc I messed up on the install and, one of the rubber pieces on the side was missing. So I put it back in to try again. But, water is coming out like it did when it was bad. Thanks for any help.

[@enduringcharm]

Yes, the rubber pieces are critical to operation. That's what seals against the sides of the housing and allows you to adjust the water temperature from cold to hot. It's important to have those seals intact and in place, as well as to have them lubricated with the special grease. You'll need to remove your cartridge again and check for rips or tears in the rubber.

[@RussianPinoy]

I just watched a moen official video on how to do this , there they stress that the copper piece where handle is attached has to be turned a specific way in order for the whole thing to come out freely.

[@enduringcharm]

I've installed countless Moen shower valves during bathroom remodels. When the valves and cartridges are new, you can pull the cartridge by hand or with a light touch and a pair of pliers. When they are old all bets are off, and I'm afraid there is no magic trick for getting them out. It's just a matter of how the rubber seals react to withdrawal of the cartridge. No matter if you use a puller or a particular technique, some days you'll just be unlucky.

[@davidkunkle3262]

Yep got a job for a Moen stem tomorrow looking forward to drilling it out😂

[@johndoe-uf9pu]

so my house was built in 1985, if i have to destroy the old stem, how do you determine the correct replacement? is there a number on the old stem?

[@enduringcharm]

Before you destroy it, look at the front and I think you'll be able to see which one you need. Moen themselves publish a guide here: www.moen.com/moen-101/cartridges/standard

[@gladenacole1524]

I been been pulling for 2 days.

[@enduringcharm]

Time to start chipping and breaking!

[@fathercarras28]

Can you fix my handle fell off I need to take a shower

[@fgomez583]

I just installed a new housing and valve , no pressure on the shower. Already tried without shower head and still no pressure. Everything is new. Is a moen brand. Without the valve there is pressure on top and by the shower valve

[@enduringcharm]

Let me see if I follow your description. You cut out the old valve and installed a brand new one, and now you have no water coming out at all? Obviously it's difficult to make judgements from a distance. If you sweated in the new valve housing, did you remove the cartridge before sweating? The cartridge could be damaged by the heat. If you remove the cartridge now and then have a helper turn the water partially back on, do you get water coming out of the housing? If so, then the problem could only be the cartridge itself.

[@cherylanskis2146]

Help, now that I replaced cartridge when I run the bath there is a constant noise (not the so called hammer). It’s noise that exist when only the bath water runs. It doesn’t happen when the shower runs. What can it be

[@enduringcharm]

Vibrations can make constant noises like hums or whistles. It's possible it's related to the cartridge you installed, but it could also be coincidence and it is something else. Check the tub spout where you probably have a pull-up "stop" which shuttles water to the shower head when up. That is often a source of vibration. Make certain it isn't just air in the system which hasn't worked it's way out yet from when you had the water off. Beyond that, you may need to remove the cartridge again to check for any debris you missed the first time, check that it is well lubricated as shown in the video, and check that the cartridge itself is in good shape. If you purchased a third-party cartridge rather than a Moen branded cartridge you might be more likely to have issues.

[@paulgonzalez2034]

Was getting just hot water adjusted water heater temperature still just hot water. Replaced this same valve still getting just hot water.

[@enduringcharm]

It's a little difficult for me to help without some more history and background. Does this problem only exist in your shower and nowhere else in the house? And did the problem happen after you replaced the valve OR did it occur before you replaced the valve and that's why you replaced it? If it is just your shower, one possible reason might be that there is some debris blocking the cold water side, possibly left over from the previous valve. Another reason might be related to the "stops." Some valves have a screw on either side of the valve which allow you to shut off the water from each side for repairs. Possibly the cold water side screw is turned in, or corrosion built up in that area, blocking the cold water. Finally, the cartridge you installed may either be faulty, or you installed it incorrectly.

[@paulgonzalez2034]

@@enduringcharm yes just the shower I replaced the vavle because I was just getting hot water. I going to remove it see if there's any debris and replace it in case the part was defective Thanks get back with you...👍

[@enduringcharm]

Check for debris, but also see if your valve body has those stops. They would be located on the outside of the brass body right around where the copper pipe comes in. It's just a slotted screw that you turn in to close off the water or loosen to allow water through. If you have them, it's possible the cold side is clogged up.

[@nram1]

@@enduringcharm Not an expert but mine has the stops. Vertical is off and horizontal is on. Only a 1/4 turn is needed.

[@eggmanfryer]

I would buy another new replacement cartridge. Take out the newly replaced cartridge and check the valve for debris, damage, build-up and point of use stops that have been left in the off position. If all seem normal, then install the brand new cartridge you just picked up. Because sometimes unscrupulous people will buy a cartridge and put their old defective cartridge into the box or bag and return it to the store for a refund. The store puts it out on the shelf not knowing any better. Then nice people like you go purchase the defective cartridge and install it thinking you are installing a new unit. And occasionally a brand new cartridge can also be defective.

[@omobukolaoni8332]

Just tried doing this. It was tedious 😮‍💨 But we still couldn’t get the new cartridge to go all the way in… Any suggestions 😢

[@enduringcharm]

There's a chance that either you left behind some debris, or that you damaged the housing, so shine a light in there with the cartridge out and check carefully. I assume you have the right cartridge and you checked it against what was left of the old one? Use plenty of grease on the new cartridge and make certain the rubber parts stay in place as you install it.

[@rickgallaway3665]

Save yourself the aggravation of the cartridge falling apart. Buy the cartridge puller. No stress on the pipes or the do it yourselfer.

[@enduringcharm]

Unfortunately the puller does not guarantee success either. Once the rubber comes loose and gets caught in the housing it's going to be stuck no matter how much precision force you apply.

[@fml5910]

That metal sleeve doesn't just slide out. Mine is stuck in there good, and it won't budge. Any suggestions?

[@enduringcharm]

Are you talking about the sleeve which slides over the clip and keeps the clip from coming out? And it looks like the style in the video? That should slide out pretty easily. Have you already removed the escutcheon? If you are having trouble with the sleeve there are two possibilities I can imagine. One is that somebody used silicone and it is basically glued in place. The other is that you may have water or soap deposits which have wedged it in place. Shine a light inside the tube and see if there is anything noticeable. I would first try removing it by twisting back and forth as you are pulling slowly and continuously. It may take minutes of this kind of pressure to loosen it. You can try spraying in the tube with a penetrant to help loosen deposits. Those sleeves are readily available, so you can use pliers to pull it and just replace the damaged sleeve.

[@fml5910]

@@enduringcharm Yes I am talking about the sleeve which slides over the clip and keeps the clip from coming out. I never thought about somebody using silicone and it is basically glued in place.Or maybe they used plumbers putty? They did that on the threads for the bath tub drain, and it wouldn't budge either when I tried to turn it loose. I ended up cutting it out with a jig saw. Yes I removed the escutcheon. I do have water deposits which I think could be from the cartridge leaking, I sprayed calcium, lime, rust remover, and was able to get some of it off.Maybe I can try removing it by twisting back and forth as I'm pulling on it. When this was a new construction it appears that a lot of amateurs did work on it, and they weren't licensed. I also think that somehow it passed inspection with not everything done to code. Knowing the people who developed this building, and hired other people to do shady work, it wouldn't surprise me if they paid off building inspectors so they wouldn't have to spend money to tear out, and redo a lot of things to keep money in their own pockets.

[@enduringcharm]

I actually see that quite a bit--I'll be doing a remodel and wonder how a bath or kitchen ever passed inspection originally. Hopefully after a good soaking your sleeve will loosen up.

[@fml5910]

@@enduringcharm I got the sleeve out, just trying to get the stubborn clip off so I can get the cartridge out.

[@enduringcharm]

The clip should pop right off. Catch the top loop of the clip with needle nose pliers and pry upward.

[@edmastin74]

A hint- close the drain before disassembly ;) dahikt

[@thumper823]

good video for worse case scenario..

[@AbdulHamilton]

😊😊 😊

[@alicepooper8562]

Get your screw gun and a 3in wood screw. Screw it into the cartridge beside the stem as you screw into the plastic it hits the stainless steel inner cartridge and pushes the cartridge out and falls into your hand....your welcome that will be 300 bucks

[@enduringcharm]

While that may work in some circumstances, if the rubber on the outside of the cartridge is dislodged then no amount of force is going to bring the cartridge out. They also make several styles of cartridge pullers, which are great if the rubber is still in place, but will also fail if it is not.

[@rick_.]

Step 2 after relieving water pressure: close the drain or put a cloth over it. Avoids having to deal with a dropped screw disappearing down the drain!

[@enduringcharm]

Yes, I agree. Those little screws do tend to have a mind of their own. I usually put a canvas tarp over the whole floor anyway to avoid scratching the tub or pan.

[@100vg]

Great tip! I'd probably I'd do it anyway, but great reminder.

[@joannilgenfritz3660]

Plumber says he can’t get cartridge out, now installing new one but has to cut pipes to replace this cartridge and I’m Leary - help

[@enduringcharm]

If he is cutting pipes, that means he replacing the entire valve assembly, not just the cartridge. Sometimes that is necessary, but he should make an attempt to get the cartridge out first.

[@davidkunkle3262]

The puller tool is garbage. It's something else they sell you to piss you off😂

[@Kansas-Paul]

I believe you messed up. That white block is supposed to be used to turn the valve cartridge 45 degrees then pull the cartridge out. I think that’s what caused you all your removal problems.

[@enduringcharm]

Yes, the supplied jig is supposed to help you turn the cartridge slightly to help dislodge it. However, you'll find that when the cartridge has been installed for many years the plastic jig isn't very effective at dislodging it. The plastic ears on the cartridge will shear off or it just won't budge. The real problem, as I tried to explain in the video, is that the rubber on the outside of the cartridge comes out of position and prevents removal. This can be true whether you use their plastic jig or weather you use a better quality metal removal tool sold by third parties. When these cartridges are first installed they are easy to remove, and you can often just use your fingers.

[@michaelv.8812]

Absolute worst designed cartridge ever. Delta is the only way to go!

[@jorcole68]

Cant seem to get pin back in to the bottom... Like WHY????

[@enduringcharm]

Possibly the pin is bent, or possibly you just need to wiggle it the right way to get it seated. Take a look at the bottom as you inert the clip and see if it is hanging up.

[@timisraels-cg1yl]

Turn pin around and push cartridge in further